Chevrolet Express 2012 Owner'S Manual Download Page 21 | Manualshive

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Chevrolet Express 2012 Owner'S Manual Download Page 21

Black plate (15,1)

Chevrolet Express Owner Manual - 2012 - crc - 11/11/11

In Brief

1-15

Vehicle Features

Radio(s)

Radio with CD (MP3)

O

:

Press to turn the system on

and off. Turn to increase or
decrease the volume.

BAND:

Press to choose between

FM1, FM2, AM, and XM

™

.

f

:

Select radio stations.

©

SEEK or

¨

SEEK:

Seek or scan

stations.

4

:

Press to switch the display

between the radio station frequency
and the time. While the ignition is
off, press this button to display the
time. Press to display additional text
information related to the current
FM-RDS station or MP3 song. A
choice of additional information
such as Channel, Song, Artist,
and CAT (category) can display.
Continue pressing to highlight the
desired tab, or press the softkey
located under any one of the tabs
and the information about that tab
displays.

For more information about these
and other radio features, see

Infotainment on page 7

.

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Summary of Contents for Express 2012

Page 1: ...4 Seats and Restraints 3 1 Head Restraints 3 2 Front Seats 3 2 Rear Seats 3 4 Safety Belts 3 8 Airbag System 3 18 Child Restraints 3 35 Storage 4 1 Storage Compartments 4 1 Instruments and Controls 5 1 Controls 5 2 Warning Lights Gauges and Indicators 5 10 Information Displays 5 27 Vehicle Messages 5 32 Vehicle Personalization 5 40 Lighting 6 1 Exterior Lighting 6 1 Interior Lighting 6 5 Lighting ...

Page 2: ...placement 10 34 Electrical System 10 40 Wheels and Tires 10 46 Jump Starting 10 80 Towing 10 84 Appearance Care 10 86 Service and Maintenance 11 1 General Information 11 1 Maintenance Schedule 11 3 Special Application Services 11 9 Additional Maintenance and Care 11 9 Recommended Fluids Lubricants and Parts 11 13 Maintenance Records 11 16 Technical Data 12 1 Vehicle Identification 12 1 Vehicle Dat...

Page 3: ...g to your specific vehicle to confirm each of the features found on your vehicle For vehicles first sold in Canada substitute the name General Motors of Canada Limited for Chevrolet Motor Division wherever it appears in this manual If the vehicle has the Duramax Diesel engine see the Duramax diesel supplement for additional and specific information on this engine Keep this manual in the vehicle fo...

Page 4: ...ult in injury or death WARNING These mean there is something that could hurt you or other people Notice This means there is something that could result in property or vehicle damage This would not be covered by the vehicle s warranty A circle with a slash through it is a safety symbol which means Do Not Do not do this or Do not let this happen Symbols The vehicle has components and labels that use...

Page 5: ...ir Conditioning Antilock Brake System ABS Audio Steering Wheel Controls or OnStar J Brake System Warning Light Charging System I Cruise Control B Engine Coolant Temperature O Exterior Lamps Fuel Gauge Fuses 3 Headlamp High Low Beam Changer i Top Tether Anchors for Child Restraints Malfunction Indicator Lamp Oil Pressure Power Remote Vehicle Start Safety Belt Reminders 7 Tire Pressure Monitor _ Tow...

Page 6: ...Black plate 6 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 vi Introduction 2 NOTES ...

Page 7: ...stem 1 9 Mirror Adjustment 1 9 Steering Wheel Adjustment 1 10 Interior Lighting 1 11 Exterior Lighting 1 11 Windshield Wiper Washer 1 12 Climate Controls 1 13 Transmission 1 14 Vehicle Features Radio s 1 15 Satellite Radio 1 16 Portable Audio Devices 1 17 Bluetooth 1 17 Steering Wheel Controls 1 17 Cruise Control 1 18 Power Outlets 1 18 Performance and Maintenance StabiliTrak System 1 18 Tire Pres...

Page 8: ...Black plate 2 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 1 2 In Brief Instrument Panel ...

Page 9: ...e Lamps on page 6 5 K Cruise Control on page 9 35 If Equipped Fast Idle System If Equipped See the Duramax diesel supplement for more information L Steering Wheel Adjustment on page 5 2 If Equipped M Data Link Connector DLC Out of View See Malfunction Indicator Lamp on page 5 20 N Horn on page 5 3 O Steering Wheel Controls on page 5 2 If Equipped P Tow Haul Mode Button See Tow Haul Mode under Towi...

Page 10: ...lization on page 5 40 K Press to unlock the driver door Press K again within five seconds to unlock all remaining doors j Press to unlock only the cargo doors L Press and release to locate the vehicle Press L and hold for more than two seconds to sound the panic alarm Press L again to cancel the panic alarm See Keys on page 2 2 and Remote Keyless Entry RKE System Operation on page 2 3 Remote Vehic...

Page 11: ...on and then back off See Remote Vehicle Start on page 2 5 Door Locks Manual Door Locks Lock and unlock the door from the outside using the key or the Remote Keyless Entry RKE transmitter if available From the inside slide the manual lever on the door up or down See Door Locks on page 2 6 Power Door Locks On vehicles with power door locks the switches are located on the doors T Press to lock and un...

Page 12: ...s the window to be lowered without holding the switch Press fully and release the window switch marked AUTO to activate the express down mode This mode can be cancelled at any time by pulling up on the switch To open the window part way lightly tap the switch until the window is at the desired position See Power Windows on page 2 15 Seat Adjustment Manual Seats To adjust a manual seat 1 Lift the b...

Page 13: ...r Seat Adjustment on page 3 3 Reclining Seatbacks To recline the seatback 1 Lift the lever on the inboard side of the seat 2 Move the seatback to the desired position and then release the lever to lock the seatback in place 3 Push and pull on the seatback to make sure it is locked To return the seatback to the upright position 1 Lift the lever fully without applying pressure to the seatback and th...

Page 14: ...ulder Belt on page 3 11 Lower Anchors and Tethers for Children LATCH System on page 3 43 Airbag On Off Switch If the instrument panel has one of the switches pictured in the following illustrations the vehicle has an airbag on off switch that you can use to manually turn on or off the right front passenger airbag United States Canada and Mexico To operate the airbag on off switch use the vehicle k...

Page 15: ...and Mexico See Passenger Sensing System on page 3 28 for important information Mirror Adjustment Exterior Mirrors Vehicles with outside manual mirrors can be adjusted by moving the mirror up and down or left to right so you can see a little of the side of the vehicle and have a clear view of objects behind you Vehicles with outside power mirrors have controls located on the driver side door Select...

Page 16: ...view mirror in the center to move it for a clearer view behind the vehicle Adjust the mirror to avoid glare from the headlamps behind Push the tab located at the base of the mirror forward for daytime use and pull it for nighttime use See Manual Rearview Mirror on page 2 14 Steering Wheel Adjustment For vehicles with a tilt steering wheel the lever is located on the left side of the steering colum...

Page 17: ...lamps come on when a door is opened Reading Lamps For vehicles with reading lamps press the button located next to each lamp to turn it on or off The vehicle may also have reading lamps in other locations The lamps cannot be adjusted For more information on interior lighting see Instrument Panel Illumination Control on page 6 5 Entry Exit Lighting on page 6 6 Exterior Lighting The exterior lamps c...

Page 18: ...or Lamps Off Reminder on page 6 2 Daytime Running Lamps DRL on page 6 3 Automatic Headlamp System on page 6 3 Windshield Wiper Washer The lever is located on the left side of the steering column 8 Use for a single wiping cycle 6 Use to adjust the delay time between wipes Turn the band up or down for more frequent wipes or less frequent wipes d Slow wipes a Fast wipes 9 Use to turn the wipers off L...

Page 19: ...er Manual 2012 crc 11 11 11 In Brief 1 13 Climate Controls The vehicle s heating cooling and ventilation can be controlled with these systems Vehicles without Air Conditioning A Fan Control B Temperature Control C Air Delivery Mode Control ...

Page 20: ...e vehicle s transmission and vehicle speed while driving downhill or towing a trailer by letting you select a desired range of gears To use this feature do the following 1 Move the shift lever to M Manual Mode 2 Press the plus minus buttons located on the steering column shift lever to select the desired range of gears for current driving conditions When M Manual Mode is selected a number displays...

Page 21: ...ay between the radio station frequency and the time While the ignition is off press this button to display the time Press to display additional text information related to the current FM RDS station or MP3 song A choice of additional information such as Channel Song Artist and CAT category can display Continue pressing to highlight the desired tab or press the softkey located under any one of the ...

Page 22: ...n see Operation on page 7 3 Setting the Clock To set the time and date for the Radio with CD MP3 1 Press H and the HR MIN MM DD and YYYY hour minute month day and year display 2 Press the softkey located below any one of the tabs that you want to change 3 Increase or decrease the time or date depending on the radio by pressing the SEEK or SEEK buttons s REV or FWD buttons or by turning f clockwise...

Page 23: ...ed in the vehicle Not all phones will support all functions For more information visit www gm com bluetooth For more information see Bluetooth on page 7 22 Steering Wheel Controls For vehicles with audio steering wheel controls some audio controls can be adjusted at the steering wheel w Press to go to the next favorite radio station track on a CD or folder on an iPod or USB device c x Press to go ...

Page 24: ...ise control without erasing the set speed from memory For more information see Cruise Control on page 9 35 Power Outlets The accessory power outlets can be used to plug in electrical equipment such as a cell phone or an MP3 player The vehicle may have two accessory power outlets located on the instrument panel Remove the cover to access and replace when not in use See Power Outlets on page 5 8 Per...

Page 25: ...e the tires to the recommended pressure shown on the Tire and Loading Information label See Vehicle Load Limits on page 9 10 The warning light will remain on until the tire pressure is corrected During cooler conditions the low tire pressure warning light may appear when the vehicle is first started and then turn off This may be an early indicator that the tire pressures are getting low and the ti...

Page 26: ...e appropriate use cruise control Always follow posted speed limits or drive more slowly when conditions require Keep vehicle tires properly inflated Combine several trips into a single trip Replace the vehicle s tires with the same TPC Spec number molded into the tire s sidewall near the size Follow recommended scheduled maintenance Roadside Assistance Program U S 1 800 243 8872 TTY Users U S 1 88...

Page 27: ...inders vehicle maintenance tips online owner manual special privileges and more Sign up today at U S chevrolet com click on Owners then Manage My Chevrolet Owners Login Canada chevroletowner ca OnStar If equipped this vehicle has a comprehensive in vehicle system that can connect to a live Advisor for Emergency Security Navigation Connection and Diagnostic Services See OnStar Overview on page 14 1...

Page 28: ...Black plate 22 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 1 22 In Brief 2 NOTES ...

Page 29: ...ing 2 7 Automatic Door Locks 2 7 Lockout Protection 2 7 Safety Locks 2 8 Doors Side Door 60 40 Swing Out 2 8 Sliding Door 2 9 Rear Doors 2 10 Vehicle Security Vehicle Security 2 11 Immobilizer 2 11 Immobilizer Operation 2 11 Exterior Mirrors Convex Mirrors 2 13 Manual Mirrors 2 13 Trailer Tow Mirrors 2 13 Power Mirrors 2 13 Heated Mirrors 2 14 Interior Mirrors Manual Rearview Mirror 2 14 Windows W...

Page 30: ...ake new keys Store this information in a safe place not in the vehicle See your dealer if a replacement key or additional key is needed Notice If the keys get locked in the vehicle it may have to be damaged to get them out Always carry a spare key If you are locked out of the vehicle call the Roadside Assistance Center See Roadside Assistance Program U S and Canada on page 13 7 or Roadside Assista...

Page 31: ...ors If enabled through the Driver Information Center DIC the parking lamps flash once to indicate locking has occurred The horn may chirp when Q is pressed again within five seconds See Vehicle Personalization on page 5 40 for additional information K Unlock Press to unlock the driver door If K is pressed again within five seconds all remaining doors unlock The interior lamps come on and stay on f...

Page 32: ...r is programmed to the vehicle all remaining transmitters must also be programmed Any lost or stolen transmitters no longer work once the new transmitter is programmed Each vehicle can have up to four transmitters programmed to it Battery Replacement Replace the battery if the REPLACE BATTERY IN REMOTE KEY message displays in the DIC See REPLACE BATTERY IN REMOTE KEY under Key and Lock Messages on...

Page 33: ...he performance of the transmitter see Remote Keyless Entry RKE System on page 2 2 for additional information Remote Vehicle Start This button will be on the RKE transmitter if you have remote start To start the engine using the remote start feature 1 Aim the RKE transmitter at the vehicle 2 Press and release Q on the transmitter 3 Immediately press and hold until the turn signal lamps flash If you...

Page 34: ...lant temperature is too high The oil pressure is low Two remote vehicle starts have already been provided Door Locks WARNING Unlocked doors can be dangerous Passengers especially children can easily open the doors and fall out of a moving vehicle When a door is locked the handle will not open it The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked So al...

Page 35: ...h and a door open the doors will lock five seconds after the last door is closed You will hear three chimes to signal that the delayed locking feature is in use Pressing e twice or Q on the RKE transmitter twice will override the delayed locking feature and immediately lock all the doors This feature will not operate if the key is in the ignition This feature can be programmed using the Driver Inf...

Page 36: ...out door move the button to the right for the driver side door or to the left for the passenger side door to engage the security feature Move the button to the left for the driver side door or to the right for the passenger side door to return the door locks to normal operation Side Sliding Door For the side sliding door move the button up to engage the security feature Move the button down to ret...

Page 37: ...ont door Check to make sure that both doors are completely closed The swing out doors have a check strap assembly in the door frame to keep the door from opening beyond 90 degrees To open the door beyond 90 degrees close the door partially pull the check strap toward you and then open the door When the door is closed the check strap will automatically re engage Sliding Door To open the sliding sid...

Page 38: ...fall out of a moving vehicle When a door is locked the handle will not open it The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked So all passengers should wear safety belts properly and the doors should be locked whenever the vehicle is driven Continued WARNING Continued Young children who get into unlocked vehicles may be unable to get out A child ca...

Page 39: ...deterrent system The system is automatically armed when the key is removed from the ignition You do not have to manually arm or disarm the system The security light will come on if there is a problem with arming or disarming the theft deterrent system When the PASS Key III system senses that someone is using the wrong key it shuts down the vehicle s starter and fuel systems The starter will not wo...

Page 40: ...hat is cut exactly as the ignition key that operates the system To program the new key 1 Verify the new key has 1 stamped on it 2 Insert the original already programmed key into the ignition lock cylinder and start the engine If the engine will not start see your dealer for service 3 After the engine has started turn the key to LOCK OFF and remove the key 4 Insert the key to be programmed and turn...

Page 41: ...e mirrors by pressing the mirror up and down and left and right The mirrors can be manually folded in or out On the lower portion of each mirror is an auxiliary convex mirror A convex mirror s surface is curved so you can see more from the driver seat The auxiliary convex mirrors can be adjusted manually by pressing the mirror Trailer Tow Mirrors Vehicles with towing mirrors can be adjusted manual...

Page 42: ...ndow Defogger under Climate Control Systems on page 8 1 for more information Interior Mirrors Manual Rearview Mirror Hold the inside rearview mirror in the center to move it for a clearer view behind the vehicle Adjust the mirror to avoid glare from the headlamps behind Push the tab forward for daytime use and pull it for nighttime use If you have a cargo van without the rear door glass the vehicl...

Page 43: ...on and they could be seriously injured or killed if caught in the path of a closing window Do not leave keys in a vehicle with children When there are children in the rear seat use the window lockout button to prevent unintentional operation of the windows If the vehicle has power windows the controls are located on each of the side doors The driver door has a switch for the passenger window also ...

Page 44: ...h To open the window part way lightly tap the switch until the window is at the desired position Swing Out Windows Side Swing Out Window To open the side door swing out window pull up on the latch at the edge of the window Swing the window out and push down on the latch to lock the window into place To close the window pull the latch toward you and push down on the latch to lock it Rear Swing Out ...

Page 45: ...at all times For passenger vans use only ETG glass approved for the vehicle for replacement when damaged The following table shows laminated glass location based on vehicle model and options Vehicle Configuration ETG Locations Eight Seat Passenger Vans Sliding door forward window 12 and 15 Seat Passenger Vans Sliding door forward window and rear most side windows Long Wheelbase Cargo Vans Rear mos...

Page 46: ...Black plate 18 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 2 18 Keys Doors and Windows 2 NOTES ...

Page 47: ... Should an Airbag Inflate 3 21 What Makes an Airbag Inflate 3 23 How Does an Airbag Restrain 3 23 What Will You See after an Airbag Inflates 3 24 Airbag On Off Switch 3 25 Passenger Sensing System 3 28 Servicing the Airbag Equipped Vehicle 3 32 Adding Equipment to the Airbag Equipped Vehicle 3 33 Airbag System Check 3 34 Replacing Airbag System Parts after a Crash 3 34 Child Restraints Older Child...

Page 48: ...You can lose control of the vehicle if you try to adjust a driver seat while the vehicle is moving The sudden movement could startle and confuse you or make you push a pedal when you do not want to Adjust the driver seat only when the vehicle is not moving To adjust the seat 1 Lift the bar under the front edge of the seat cushion to unlock the seat 2 Slide the seat to the desired position and rele...

Page 49: ... If either seatback is not locked it could move forward in a sudden stop or crash That could cause injury to the person sitting there Always push and pull on the seatbacks to be sure they are locked To recline the seatback 1 Lift the lever on the inboard side of the seat 2 Move the seatback to the desired position and then release the lever to lock the seatback in place 3 Push and pull on the seat...

Page 50: ...orces would be there not at your pelvic bones This could cause serious internal injuries For proper protection when the vehicle is in motion have the seatback upright Then sit well back in the seat and wear the safety belt properly Do not have a seatback reclined if the vehicle is moving Rear Seats Removing the Rear Seat Disconnect the mini latch plates for the lap shoulder belts on the bench seat...

Page 51: ...our passenger seat each half of the seat has a set of pins The left side has a set marked L and the right side has a set marked R If the vehicle has floor mats the pins are under a flap that has been cut into the mat 3 Pull the pin handle up to disengage the pin from the retaining clip and then pull the pin out 4 Repeat this procedure for the other pins 5 Pull the seat rearward about 5 cm 2 in and...

Page 52: ...ide door For the last row of seats stow the safety belt latch plate on the clip at the window trim Roll the mini latch into the safety belt webbing and then hook the safety belt latch plate on the clip Reinstalling the Rear Seats WARNING A seat that is not locked into place properly can move around in a collision or sudden stop People in the vehicle could be injured Be sure to lock the seat into p...

Page 53: ...onto the pins inside of the rails 2 Locate the hole in the rail to install the locking pins at the rear of the seat base If the vehicle has floor mats pull the flap that has been cut into the mat 3 Insert the locking pins into the seat base and push the seat to line up the pins with the base On a three passenger seat the pin with the black cap marked R must be installed on the right side and the p...

Page 54: ...seat Do not twist the belts 9 Check that all locking pins are locked into place before operating the vehicle Safety Belts This section of the manual describes how to use safety belts properly It also describes some things not to do with safety belts WARNING Do not let anyone ride where a safety belt cannot be worn properly In a crash if you or your passenger s are not wearing safety belts injuries...

Page 55: ...Safety Belts Work When riding in a vehicle you travel as fast as the vehicle does If the vehicle stops suddenly you keep going until something stops you It could be the windshield the instrument panel or the safety belts When you wear a safety belt you and the vehicle slow down together There is more time to stop because you stop over a longer distance and when worn properly your strongest bones t...

Page 56: ...en and infants If a child will be riding in the vehicle see Older Children on page 3 35 or Infants and Young Children on page 3 37 Follow those rules for everyone s protection It is very important for all occupants to buckle up Statistics show that unbelted people are hurt more often in crashes than those who are wearing safety belts There are important things to know about wearing a safety belt p...

Page 57: ...ttached see Reinstalling the Rear Seats under Rear Seats on page 3 4 for instructions on reconnecting the safety belt to the mini buckle The following instructions explain how to wear a lap shoulder belt properly 1 Adjust the seat if the seat is adjustable so you can sit up straight To see how see Seats in the Index 2 Pick up the latch plate and pull the belt across you Do not let it get twisted T...

Page 58: ... buckle The belt should return to its stowed position Slide the latch plate up the safety belt webbing when the safety belt is not in use The latch plate should rest on the stitching on the safety belt near the guide loop on the side wall Before a door is closed be sure the safety belt is out of the way If a door is slammed against a safety belt damage can occur to both the safety belt and the veh...

Page 59: ...nts See Vehicle Load Limits on page 9 10 to locate the certification label which contains the GVWR Although the safety belt pretensioners cannot be seen they are part of the safety belt assembly They can help tighten the safety belts during the early stages of a moderate to severe frontal near frontal or rear crash if the threshold conditions for pretensioner activation are met And if the vehicle ...

Page 60: ...es may provide added safety belt comfort for older children who have outgrown booster seats and for some adults When installed and properly adjusted the comfort guide positions the shoulder belt away from the neck and head Here is how to install a comfort guide to the safety belt 1 Locate the guide in a pocket on the side of the seatback 2 Place the guide over the belt and insert the two edges of ...

Page 61: ...d The shoulder belt should go over the shoulder and across the chest These parts of the body are best able to take belt restraining forces 4 Buckle position and release the safety belt as described previously in this section Make sure the shoulder portion of the belt is on the shoulder and not falling off of it The belt should be close to but not contacting the neck To remove and store the comfort...

Page 62: ...ender When you go in to order it take the heaviest coat you will wear so the extender will be long enough for you To help avoid personal injury do not let someone else use it and use it only for the seat it is made to fit The extender has been designed for adults Never use it for securing child seats To wear it attach it to the regular safety belt For more information see the instruction sheet tha...

Page 63: ... or even death in a crash To help make sure the safety belt systems are working properly after a crash have them inspected and any necessary replacements made as soon as possible After a minor crash replacement of safety belts may not be necessary But the safety belt assemblies that were used during any crash may have been stressed or damaged See your dealer to have the safety belt assemblies insp...

Page 64: ...nd the third row outboard passenger position passenger van equipped with a hinged door All of the airbags in the vehicle will have the word AIRBAG embossed in the trim or on an attached label near the deployment opening For frontal airbags the word AIRBAG will appear on the middle part of the steering wheel for the driver and on the instrument panel for the right front passenger With roof rail air...

Page 65: ...de windows in seating positions with roof rail airbags WARNING Children who are up against or very close to any airbag when it inflates can be seriously injured or killed Airbags plus lap shoulder belts offer protection for adults and older children but not for young children and infants Neither the vehicle safety belt system nor its airbag system is designed for them Young children and infants ne...

Page 66: ...steering wheel If the vehicle has one the right front passenger airbag is in the instrument panel on the passenger side Driver Side Shown Passenger Side Similar If the vehicle is a cargo or passenger van with a sliding door and it has a roof rail airbag for the driver and right front passenger position the roof rail airbags are in the ceiling above the side window ...

Page 67: ... person causing severe injury or even death The path of an inflating airbag must be kept clear Do not put anything between an occupant and an airbag and do not attach or put anything on the steering wheel hub or on or near any other airbag covering Never secure anything to the roof of a vehicle with roof rail airbags by routing a rope or tie down Continued WARNING Continued through any door or win...

Page 68: ...dual stage airbags See Passenger Airbag Status Indicator on page 5 19 or Passenger Sensing System on page 3 28 If the GVWR Gross Vehicle Weight Rating of the vehicle is 3 855 kg 8 500 lb or above the vehicle may have single stage airbags If the GVWR is below 3 855 kg 8 500 lb then the vehicle may have dual stage airbags You can find the GVWR on the certification label on the rear edge of the drive...

Page 69: ...s for the first second and third rows if equipped See Where Are the Airbags on page 3 20 for more information How Does an Airbag Restrain In moderate to severe frontal or near frontal collisions even belted occupants can contact the steering wheel or the instrument panel In moderate to severe side collisions even belted occupants can contact the inside of the vehicle Airbags supplement the protect...

Page 70: ...r breathing trouble To avoid this everyone in the vehicle should get out as soon as it is safe to do so If you have breathing problems but cannot get out of the vehicle after an airbag inflates then get fresh air by opening a window or a door If you experience breathing problems following an airbag deployment you should seek medical attention The vehicle has a feature that may automatically unlock...

Page 71: ...he vehicle has a crash sensing and diagnostic module which records information after a crash See Vehicle Data Recording and Privacy on page 13 18 and Event Data Recorders on page 13 19 Let only qualified technicians work on the airbag systems Improper service can mean that an airbag system will not work properly See your dealer for service Airbag On Off Switch If the instrument panel has one of th...

Page 72: ...to 12 sometimes must ride in the front because no space is available in the rear seat s of my vehicle or The child has a medical condition which according to the child s physician makes it necessary for the child to ride in the front seat so that the driver can constantly monitor the child s condition Medical Condition A passenger has a medical condition which according to his or her physician Cau...

Page 73: ...you that the airbag is off See Airbag On Off Light on page 5 18 The right front passenger airbag will remain off until you turn it back on again WARNING If the airbag readiness light ever comes on and stays on it means that something may be wrong with the airbag system For example the right front passenger airbag could inflate even though the airbag on off switch is turned off Continued WARNING Co...

Page 74: ...panel If there is an airbag off switch the vehicle does not have a passenger sensing system See Airbag On Off Switch on page 3 25 for more information United States Canada and Mexico The passenger airbag status indicator will be visible on the instrument panel when the vehicle is started The words ON and OFF or the symbol for on and off will be visible during the system check If you are using remo...

Page 75: ... child is so great if the airbag deploys WARNING A child in a rear facing child restraint can be seriously injured or killed if the right front passenger airbag inflates This is because the back of the rear facing child restraint would be very close to the inflating airbag A child in a forward facing child restraint can be seriously injured or killed if the right front passenger airbag inflates an...

Page 76: ...igned to turn on may inflate the right front passenger frontal airbag anytime the system senses that a person of adult size is sitting properly in the right front passenger seat When the passenger sensing system has allowed the airbag to be enabled the on indicator will light and stay lit to remind you that the airbag is active For some children who have outgrown child restraints and for very smal...

Page 77: ... cushion 6 Restart the vehicle If the on indicator is still lit secure the child in the child restraint in a rear seat position in the vehicle and check with your dealer If no rear seat is available do not install a child restraint in this vehicle If the Off Indicator is Lit for an Adult Size Occupant If a person of adult size is sitting in the right front passenger seat but the off indicator is l...

Page 78: ...tions that can affect how the system operates The on indicator may be lit if an object such as a briefcase handbag grocery bag laptop or other electronic device is put on an unoccupied seat If this is not desired remove the object from the seat WARNING Stowing of articles under the passenger seat or between the passenger seat cushion and seatback may interfere with the proper operation of the pass...

Page 79: ...assenger sensing system may not operate properly if the original seat trim is replaced with non GM covers upholstery or trim or with GM covers upholstery or trim designed for a different vehicle Any object such as an aftermarket seat heater or a comfort enhancing pad or device installed under or on top of the seat fabric could also interfere with the operation of the passenger sensing system This ...

Page 80: ... an airbag covering is damaged opened or broken the airbag may not work properly Do not open or break the airbag coverings If there are any opened or broken airbag covers have the airbag covering and or airbag module replaced For the location of the airbags see Where Are the Airbags on page 3 20 See your dealer for service Replacing Airbag System Parts after a Crash WARNING A crash can damage the ...

Page 81: ...rest on the shoulder then return to the booster seat Does the lap belt fit low and snug on the hips touching the thighs If yes continue If no return to the booster seat Can proper safety belt fit be maintained for the length of the trip If yes continue If no return to the booster seat Q What is the proper way to wear safety belts A An older child should wear a lap shoulder belt and get the additio...

Page 82: ...eriously injured A safety belt must be used by only one person at a time WARNING Never allow a child to wear the safety belt with the shoulder belt behind their back A child can be seriously injured by not wearing the lap shoulder belt properly In a crash the child would not be restrained by the shoulder belt The child could move too far forward increasing the chance of head and neck injury The ch...

Page 83: ... never allow children to play with the safety belts Airbags plus lap shoulder belts offer protection for adults and older children but not for young children and infants Neither the vehicle s safety belt system nor its airbag system is designed for them Every time infants and young children ride in vehicles they should have the protection provided by appropriate child restraints Children who are n...

Page 84: ... front passenger seat as far back as it will go Q What are the different types of add on child restraints A Add on child restraints which are purchased by the vehicle owner are available in four basic types Selection of a particular restraint should take into consideration not only the child s weight height and age but also whether or not the restraint will be compatible with the motor vehicle in ...

Page 85: ...ts should always be secured in rear facing child restraints WARNING A young child s hip bones are still so small that the vehicle s regular safety belt may not remain low on the hip bones as it should Instead it may settle up around the child s abdomen In a crash the belt would apply force on a body area that is unprotected by any bony structure This alone could cause serious or fatal injuries To ...

Page 86: ...hicle WARNING A child can be seriously injured or killed in a crash if the child restraint is not properly secured in the vehicle Secure the child restraint properly in the vehicle using the vehicle safety belt or LATCH system following the instructions that came with that child restraint and the instructions in this manual To help reduce the chance of injury the child restraint must be secured in...

Page 87: ...on station For CPST availability in Canada check with Transport Canada or the Provincial Ministry of Transportation office Securing the Child Within the Child Restraint WARNING A child can be seriously injured or killed in a crash if the child is not properly secured in the child restraint Secure the child properly following the instructions that came with that child restraint Where to Put the Res...

Page 88: ...f Secure rear facing child restraints in a rear seat even if the airbag is off If you secure a forward facing child restraint in the right front seat always move the front passenger seat as far back as it will go It is better to secure the child restraint in a rear seat When securing a child restraint in a rear seating position study the instructions that came with the child restraint to make sure...

Page 89: ...nt following the instructions that came with that restraint and also the instructions in this manual When installing a child restraint with a top tether you must also use either the lower anchors or the safety belts to properly secure the child restraint A child restraint must never be installed using only the top tether strap and anchor In order to use the LATCH system in your vehicle you need a ...

Page 90: ...B to secure the top tether to the anchor Some child restraints that have a top tether are designed for use with or without the top tether being attached Others require the top tether always to be attached In Canada the law requires that forward facing child restraints have a top tether and that the tether be attached Be sure to read and follow the instructions for your child restraint Lower Anchor...

Page 91: ...eats To install a child restraint in the rear driver side seating positions use anchor point A To install a child restraint in the rear passenger side seating positions use anchor point B To install a child restraint in the rear center seating positions use anchor point B Never install two top tethers using the same top tether anchor If the vehicle is equipped with a four passenger fourth or fifth...

Page 92: ... attached According to accident statistics children and infants are safer when properly restrained in a child restraint system or infant restraint system secured in a rear seating position See Where to Put the Restraint on page 3 41 for additional information Securing a Child Restraint Designed for the LATCH System WARNING If a LATCH type child restraint is not attached to anchors the child restra...

Page 93: ...ecessary move buckled safety belts to avoid rubbing the LATCH attachments Do not fold the empty rear seat with a safety belt buckled This could damage the safety belt or the seat Unbuckle and return the safety belt to its stowed position before folding the seat 1 Attach and tighten the lower attachments to the lower anchors If the child restraint does not have lower attachments or the desired seat...

Page 94: ...r according to your child restraint instructions and the following instructions If the position you are using does not have a headrest or head restraint and you are using a single tether route the tether over the seatback If the position you are using does not have a headrest or head restraint and you are using a dual tether route the tether over the seatback If the position you are using has an i...

Page 95: ...y necessary replacements made as soon as possible If the vehicle has the LATCH system and it was being used during a crash new LATCH system parts may be needed New parts and repairs may be necessary even if the LATCH system was not being used at the time of the crash Securing Child Restraints Rear Seat When securing a child restraint in a rear seating position study the instructions that came with...

Page 96: ...ions say If more than one child restraint needs to be installed in the rear seat be sure to read Where to Put the Restraint on page 3 41 1 Put the child restraint on the seat 2 Pick up the latch plate and run the lap and shoulder portions of the vehicle safety belt through or around the restraint The child restraint instructions will show you how 3 Push the latch plate into the buckle until it cli...

Page 97: ... 7 Before placing a child in the child restraint make sure it is securely held in place To check grasp the child restraint at the safety belt path and attempt to move it side to side and back and forth When the child restraint is properly installed there should be no more than 2 5 cm 1 in of movement To remove the child restraint unbuckle the vehicle safety belt and let it return to the stowed pos...

Page 98: ...n if the airbag is off If you secure a forward facing child restraint in the right front seat always move the front passenger seat as far back as it will go It is better to secure the child restraint in a rear seat See Passenger Sensing System on page 3 28 for additional information If the vehicle does not have a rear seat that will accommodate a rear facing child restraint a rear facing child res...

Page 99: ... status indicator should light and stay lit when the vehicle is started See Passenger Airbag Status Indicator on page 5 19 2 Put the child restraint on the seat 3 Pick up the latch plate and run the lap and shoulder portions of the vehicle s safety belt through or around the restraint The child restraint instructions will show you how 4 Push the latch plate into the buckle until it clicks Position...

Page 100: ...nt at the safety belt path and attempt to move it side to side and back and forth When the child restraint is properly installed there should be no more than 2 5 cm 1 in of movement If the airbag is off the off indicator in the passenger airbag status indicator will come on and stay on when the vehicle is started If the child restraint has been installed and the on indicator is lit see If the On I...

Page 101: ...safe No one can guarantee that an airbag will not deploy under some unusual circumstance even though it is turned off Secure rear facing child restraints in a rear seat even if the airbag is off If you secure a forward facing child restraint in the right front seat always move the front passenger seat as far back as it will go It is better to secure the child restraint in a rear seat WARNING If th...

Page 102: ...ched You will be using the lap shoulder belt to secure the child restraint in this position Follow the instructions that came with the child restraint 1 Move the seat as far back as it will go before securing the forward facing child restraint If you have no other choice but to install a rear facing child restraint in this seat make sure the airbag is off once the child restraint has been installe...

Page 103: ... and feed the shoulder belt back into the retractor When installing a forward facing child restraint it may be helpful to use your knee to push down on the child restraint as you tighten the belt Try to pull the belt out of the retractor to make sure the retractor is locked If the retractor is not locked repeat Steps 5 and 6 7 If the vehicle does not have a rear seat and the child restraint has a ...

Page 104: ...e should be no more than 2 5 cm 1 in of movement To remove the child restraint unbuckle the vehicle safety belt and let it return to the stowed position If the top tether is attached to a top tether anchor disconnect it If you turned the airbag off with the switch turn on the right front passenger airbag when you remove the child restraint from the vehicle unless the person who will be sitting the...

Page 105: ... 1 Storage Compartments Front Storage This vehicle may have a front storage compartment It is located at the center of the instrument panel extension by the floor To open the compartment pull up on the latch The compartment will open automatically Storage compartments may also be included on the inside of each front door ...

Page 106: ...Black plate 2 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 4 2 Storage 2 NOTES ...

Page 107: ...arning Light 5 23 Antilock Brake System ABS Warning Light 5 24 Tow Haul Mode Light 5 24 StabiliTrak OFF Light 5 24 Traction Control System TCS StabiliTrak Light 5 25 Tire Pressure Light 5 25 Engine Oil Pressure Light 5 26 Low Fuel Warning Light 5 26 Security Light 5 26 High Beam On Light 5 27 Cruise Control Light 5 27 Information Displays Driver Information Center DIC 5 27 Vehicle Messages Vehicle...

Page 108: ...vailable some audio controls can be adjusted at the steering wheel See Cruise Control on page 9 35 for more information on other steering wheel control w Next Press to go to the next favorite radio station track on a CD or folder on an iPod or USB device c x Previous End Press to go to the previous favorite radio station track on a CD or folder on an iPod or USB device Also press to reject an inco...

Page 109: ... in the folder list press and hold c x b g Push to Talk Press to silence the vehicle speakers only Press again to turn the sound on For vehicles with Bluetooth or OnStar systems press and hold for longer than two seconds to interact with those systems See Bluetooth on page 7 22 and OnStar Overview on page 14 1 for more information SRCE Source Voice Recognition Press to switch between the radio and...

Page 110: ...r ice and snow from the wiper blades before using them If frozen to the windshield carefully loosen or thaw them Damaged blades should be replaced Windshield Washer The windshield wiper paddle is located on top of the multifunction lever L Washer Fluid Push the paddle to spray washer fluid on the windshield The wipers will clear the window and then either stop or return to the preset speed WARNING...

Page 111: ...ough and select the appropriate variance zone 4 Press 3 until the vehicle heading for example N for North is displayed in the DIC 5 If calibration is necessary calibrate the compass See Compass Calibration Procedure following Compass Calibration The compass can be manually calibrated Only calibrate the compass in a magnetically clean and safe location such as an open parking lot where driving the ...

Page 112: ...DIC will display CALIBRATION COMPLETE for a few seconds when the calibration is complete The DIC display will then return to PRESS V TO CALIBRATE COMPASS Clock AM FM Radio with Optional CD Player If the vehicle has an AM FM radio with an optional CD player it has a H button for setting the time With these types of radios the clock can be set with either the radio turned on or off Set the time by f...

Page 113: ... adjust the selected setting Changing the Time and Date Default Settings You can change the time default setting from 12 hours to 24 hours or change the date default setting from month day year to day month year To change the time or date default settings follow these instructions 1 Press H and then the softkey located under the forward arrow that is currently displayed on the radio screen until t...

Page 114: ...ress the softkey located under the forward arrow that is currently displayed on the radio screen until the 12H hour and 24H hour and the date MM DD month and day and DD MM day and month displays 2 Press the softkey located under the desired option 3 Press the MENU button again to apply the selected default or let the screen time out Power Outlets The accessory power outlets can be used to plug in ...

Page 115: ...ell phone charge cords Cigarette Lighter To use the cigarette lighter if the vehicle has one push it in all the way and let go When it is ready for use it will pop back out by itself Do not use the lighter to plug in accessory devices Use the power outlets provided Notice Holding a cigarette lighter in while it is heating does not let the lighter back away from the heating element when it is hot D...

Page 116: ...ome on when there could be a problem with a vehicle function Some warning lights come on briefly when the engine is started to indicate they are working Gauges can indicate when there could be a problem with a vehicle function Often gauges and warning lights work together to indicate a problem with the vehicle When one of the warning lights comes on and stays on while driving or when one of the ga...

Page 117: ...Black plate 11 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 Instruments and Controls 5 11 Instrument Cluster English 4 Speed Version Shown 6 Speed and Metric Similar ...

Page 118: ...new odometer installed it must be set to the mileage total of the old odometer If that is not possible then it must be set at zero and a label must be put on the driver door to show the old mileage reading when the new odometer was installed Trip Odometer The trip odometer can show how far the vehicle has been driven since the trip odometer was last set to zero Press the 3 on the Driver Informatio...

Page 119: ...nce with the fuel gauge None of these indicate a problem with the fuel gauge At the gas station the fuel pump shuts off before the gauge reads full It takes a little more or less fuel to fill up than the fuel gauge indicated For example the gauge may have indicated the tank was half full but it actually took a little more or less than half the tank s capacity to fill the tank The gauge moves a lit...

Page 120: ...range A reading in the low pressure zone may be caused by a dangerously low oil level or other problem causing low oil pressure Notice Lack of proper engine oil maintenance can damage the engine Driving with the engine oil low can also damage the engine The repairs would not be covered by the vehicle warranty Check the oil level as soon as possible Add oil if required but if the oil level is withi...

Page 121: ...f charge in DC volts When the engine is running the gauge shows the condition of the charging system Readings between the low and high warning zones indicate the normal operating range Readings in the low warning zone may occur when a large number of electrical accessories are operating in the vehicle and the engine is left at an idle for an extended period This condition is normal since the charg...

Page 122: ... Passenger Safety Belt Reminder Light For vehicles equipped with the passenger safety belt reminder light several seconds after the engine is started a chime sounds for several seconds to remind the front passenger to buckle their safety belt The passenger safety belt light flashes and then stays on solid until the belt is buckled This cycle continues several times if the passenger remains or beco...

Page 123: ...conds when the engine is started If the light does not come on then have it fixed immediately WARNING If the airbag readiness light stays on after the vehicle is started or comes on while driving it means the airbag system might not be working properly The airbags in the vehicle might not inflate in a crash or they could even inflate without a crash To help avoid injury have the vehicle serviced r...

Page 124: ...right front passenger airbag is turned off for a person who is not in a risk group identified by the national government that person will not have the extra protection of an airbag In a crash the airbag will not be able to inflate and help protect the person sitting there Continued WARNING Continued Do not turn off the passenger airbag unless the person sitting there is in a risk group identified ...

Page 125: ...Sensing System on page 3 28 for important safety information United States Canada and Mexico When the vehicle is started the passenger airbag status indicator will light ON and OFF or the symbol for on and off for several seconds as a system check If you are using remote start if equipped to start the vehicle from a distance you may not see the system check Then after several more seconds the stat...

Page 126: ...e serviced by your dealer The light should go out once the engine starts If it stays on or comes on while driving there could be a problem with the charging system A charging system message in the Driver Information Center DIC can also appear See Battery Voltage and Charging Messages on page 5 33 for more information This light could indicate that there are problems with a generator drive belt or ...

Page 127: ...ance Criteria TPC can affect the vehicle s emission controls and can cause this light to come on Modifications to these systems could lead to costly repairs not covered by the vehicle warranty This could also result in a failure to pass a required Emission Inspection Maintenance test See Accessories and Modifications on page 10 3 This light comes on during a malfunction in one of two ways Light Fl...

Page 128: ...r fuel to turn the light off See Recommended Fuel on page 9 38 If none of the above have made the light turn off your dealer can check the vehicle The dealer has the proper test equipment and diagnostic tools to fix any mechanical or electrical problems that might have developed Emissions Inspection and Maintenance Programs Some local governments may have programs to inspect the on vehicle emissio...

Page 129: ...is light should come on briefly when ignition key is turned to ON RUN If it does not come on have it fixed so it will be ready to warn if there is a problem When the ignition is on the brake system warning light also comes on when the parking brake is set See Parking Brake on page 9 32 for more information The light stays on if the parking brake does not fully release If it stays on after the park...

Page 130: ...le still has brakes but not antilock brakes If the regular brake system warning light is also on the vehicle does not have antilock brakes and there is a problem with the regular brakes See Brake System Warning Light on page 5 23 Tow Haul Mode Light For vehicles with the Tow Haul Mode feature this light comes on when the Tow Haul Mode has been activated For more information see Tow Haul Mode on pa...

Page 131: ...e information If the light flashes while driving this means that the StabiliTrak or the TCS is assisting in controlling the vehicle See StabiliTrak System on page 9 32 for more information Four chimes sound if the light turns on Tire Pressure Light For vehicles with the Tire Pressure Monitor System TPMS this light comes on briefly when the engine is started It provides information about tire press...

Page 132: ...lly the indicator light then goes off If the light comes on and stays on it means that oil is not flowing through the engine properly The vehicle could be low on oil and it might have some other system problem Low Fuel Warning Light English Shown Metric Similar This light comes on for a few seconds when the ignition is turned on as a check to indicate it is working If it does not come on have it f...

Page 133: ...The light goes out when the cruise control is turned off See Cruise Control on page 9 35 for more information Information Displays Driver Information Center DIC This vehicle has a Driver Information Center DIC All messages will appear in the DIC display located at the bottom of the instrument panel cluster The DIC buttons are located on the instrument panel next to the instrument panel cluster The...

Page 134: ... located on the instrument panel next to the instrument panel cluster DIC Buttons The buttons are the trip fuel vehicle information customization and set reset buttons The button functions are detailed in the following pages 3 Trip Fuel Press this button to display the odometer trip odometers fuel range average economy fuel used timer average speed and digital tachometer T Vehicle Information Pres...

Page 135: ...m or miles mi driven since the ignition was last turned on and the vehicle was moving Once the vehicle begins moving the trip odometer will accumulate mileage For example if the vehicle was driven 8 km 5 miles before it is started again and then the retro active reset feature is activated the display will show 8 km 5 miles As the vehicle begins moving the display will then increase to 8 1 km 5 1 m...

Page 136: ...nd hold V while FUEL USED is displayed Timer Press 3 until TIMER displays This display can be used as a timer To start the timer press V while TIMER is displayed The display will show the amount of time that has passed since the timer was last reset not including time the ignition is off Time will continue to be counted as long as the ignition is on even if another display is being shown on the DI...

Page 137: ... after each oil change It will not reset itself Also be careful not to reset the OIL LIFE accidentally at any time other than when the oil has just been changed It cannot be reset accurately until the next oil change To reset the engine oil life system see Engine Oil Life System on page 10 9 Units Press T until UNITS displays This display allows you to select between metric or English units of mea...

Page 138: ...his feature To change the compass zone through the DIC see Compass on page 5 4 Calibrate Compass The vehicle may have this feature The compass can be manually calibrated To calibrate the compass through the DIC see Compass on page 5 4 Blank Display This display shows no information Vehicle Messages Messages displayed on the DIC indicate the status of the vehicle or some action may be needed to cor...

Page 139: ...check for the message on the DIC display If the message is still displayed or appears again when you begin driving the brake system needs service as soon as possible See your dealer Compass Messages CALIBRATING DRIVE IN CIRCLES This message displays when calibrating the compass Drive the vehicle in circles at less than 8 km h 5 mph to complete the calibration See Compass on page 5 4 for more infor...

Page 140: ... close the door again Check to see if the message still appears on the DIC Engine Cooling System Messages ENGINE HOT A C Air Conditioning OFF This message displays when the engine coolant becomes hotter than the normal operating temperature See Engine Coolant Temperature Gauge on page 5 14 To avoid added strain on a hot engine the air conditioning compressor automatically turns off When the coolan...

Page 141: ...mation on how to reset the message See Engine Oil on page 10 7 and Maintenance Schedule on page 11 3 for more information ENGINE OIL LOW ADD OIL If the vehicle has an oil level sensor this message displays if the oil level in the vehicle is low Check the oil level and correct it as necessary You may need to let the vehicle cool or warm up and cycle the ignition to be sure this message clears See E...

Page 142: ... possible See Fuel Gauge on page 5 12 and Fuel on page 9 37 for more information TIGHTEN GAS CAP This message may display along with the check engine light on the instrument panel cluster if the fuel cap is not tightened properly See Malfunction Indicator Lamp on page 5 20 Reinstall the fuel cap fully See Filling the Tank on page 9 40 The diagnostic system can determine if the fuel cap has been le...

Page 143: ...wheel spin Adjust your driving accordingly See your dealer for service See StabiliTrak System on page 9 32 for more information STABILITRAK INITIALIZING If the vehicle has StabiliTrak this message may display and the Traction Control System TCS StabiliTrak light on the instrument panel cluster may be on after first driving the vehicle and exceeding 32 km h 20 mph for 30 seconds The StabiliTrak sys...

Page 144: ...e displays if there is a problem with the airbag system Have your dealer inspect the system for problems See Airbag Readiness Light on page 5 17 and Airbag System on page 3 18 for more information Anti theft Alarm System Messages SERVICE THEFT DETERRENT SYSTEM This message displays when there is a problem with the theft deterrent system The vehicle may or may not restart so you may want to take th...

Page 145: ...e than one tire pressure message at a time To read the other messages that may have been sent at the same time press the set reset button If a tire pressure message appears on the DIC stop as soon as you can Have the tire pressures checked and set to those shown on the Tire Loading Information label See Tires on page 10 46 Vehicle Load Limits on page 9 10 and Tire Pressure on page 10 54 The DIC al...

Page 146: ... transmission fluid in the vehicle gets hot Driving with the transmission fluid temperature high can cause damage to the vehicle Stop the vehicle and let it idle to allow the transmission to cool This message clears and the chime stops when the fluid temperature reaches a safe level Vehicle Reminder Messages ICE POSSIBLE DRIVE WITH CARE This message displays when the outside air temperature is col...

Page 147: ...English has been set This feature allows you to change the language in which the DIC messages appear to English Press U until the PRESS V TO DISPLAY IN ENGLISH screen appears on the DIC display Press the set reset button once to display all DIC messages in English LANGUAGE This feature allows you to select the language in which the DIC messages will appear Press U until the LANGUAGE screen appears...

Page 148: ...rs will automatically unlock Press U until AUTO DOOR UNLOCK appears on the DIC display Press V once to access the settings for this feature Then press U to scroll through the following settings OFF None of the doors will automatically unlock DRIVER AT KEY OUT Only the driver door will unlock when the key is taken out of the ignition DRIVER IN PARK Only the driver door will unlock when the vehicle ...

Page 149: ...tter You will not receive feedback when unlocking the vehicle with the RKE transmitter if the doors are open See Remote Keyless Entry RKE System Operation on page 2 3 for more information Press U until REMOTE DOOR UNLOCK appears on the DIC display Press V once to access the settings for this feature Then press U to scroll through the following settings LIGHTS OFF The exterior lamps will not flash ...

Page 150: ... press U to scroll through the following settings OFF The exterior lamps will not turn on 10 SECONDS default The exterior lamps will stay on for 10 seconds 1 MINUTE The exterior lamps will stay on for one minute 2 MINUTES The exterior lamps will stay on for two minutes NO CHANGE No change will be made to this feature The current setting will remain To select a setting press V while the desired set...

Page 151: ...RY SETTINGS This feature allows you to set all of the customization features back to their factory default settings Press U until FACTORY SETTINGS appears on the DIC display Press V once to access the settings for this feature Then press U to scroll through the following settings RESTORE ALL default The customization features will be set to their factory default settings DO NOT RESTORE The customi...

Page 152: ...Black plate 46 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 5 46 Instruments and Controls 2 NOTES ...

Page 153: ...terior lamp control is located on the instrument panel to the left of the steering wheel It controls the following systems Headlamps Taillamps Parking Lamps License Plate Lamps Instrument Panel Lights The exterior lamp control has four positions O Off Briefly turn the control to this position to turn the automatic headlamps and Daytime Running Lamps DRL off or back on For vehicles first sold in Ca...

Page 154: ...oor is open a reminder chime sounds when the headlamps or parking lamps are manually turned on and the key is out of the ignition To turn off the chime turn the headlamp switch to O or AUTO and then back on or close and re open the door In the auto mode the headlamps turn off once the ignition is in LOCK OFF or may remain on until the headlamp delay ends if enabled in the Driver Information Center...

Page 155: ... the DRL can be turned off Automatic Headlamp System When it is dark enough outside and the headlamp switch is in AUTO the automatic headlamp system turns on the headlamps along with the taillamps sidemarker lamps parking lamps and the instrument panel lights The radio lights will also be dim To turn off the automatic headlamp system turn the exterior lamp control to the off position and then rele...

Page 156: ...arning Flashers Hazard Warning Flashers Press this button located on top of the steering column to make the front and rear turn signal lamps flash on and off This warns others that you are having trouble Press again to turn the flashers off When the hazard warning flashers are on the vehicle s turn signals will not work Turn and Lane Change Signals G An arrow on the instrument panel cluster flashe...

Page 157: ...amp Messages on page 5 36 To turn off the chime and message move the turn signal lever to the off position Interior Lighting Instrument Panel Illumination Control The knob for this feature is located to the left of the steering column D Instrument Panel Lights Push the knob to extend and then turn clockwise or counterclockwise to brighten or dim the instrument panel lights and the radio display Th...

Page 158: ...to turn it on or off The vehicle may also have reading lamps in other locations The lamps cannot be adjusted Lighting Features Entry Exit Lighting The vehicle has an illuminated entry exit feature The dome lamps come on if the E DOME OFF button is in the extended position when a door is opened or the key is removed from the ignition Battery Load Management The vehicle may have Electric Power Manag...

Page 159: ...ged into accessory power outlets EPM works to prevent excessive discharge of the battery It does this by balancing the generator s output and the vehicle s electrical needs It can increase engine idle speed to generate more power whenever needed It can temporarily reduce the power demands of some accessories Normally these actions occur in steps or levels without being noticeable In rare cases at ...

Page 160: ...Black plate 8 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 6 8 Lighting 2 NOTES ...

Page 161: ...th 7 22 Introduction Infotainment If the vehicle came without a radio the wiring provisions for a radio and an antenna were installed at the assembly plant so that if you want a radio can be installed at the dealer Determine which radio the vehicle has and read the following pages to become familiar with its features WARNING Taking your eyes off the road for extended periods could cause a crash re...

Page 162: ...ment Notice The chime signals related to safety belts parking brake and other functions of the vehicle operate through the radio entertainment system If that equipment is replaced or additional equipment is added to the vehicle the chimes may not work Make sure that replacement or additional equipment is compatible with the vehicle before installing it See Accessories and Modifications on page 10 ...

Page 163: ...Black plate 3 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 Infotainment System 7 3 Operation AM FM Radio ...

Page 164: ...splay additional text information related to the current FM RDS station or MP3 song A choice of additional information such as Channel Song Artist and CAT category can display Continue pressing to highlight the desired tab or press the softkey located under any one of the tabs and the information about that tab displays Speed Compensated Volume SCV Radios with SCV automatically adjust the radio vo...

Page 165: ...aved for each source Setting the Tone Bass Midrange Treble All Except AM FM Radio and AM FM Radio with CD BASS MID TREB Bass Midrange or Treble To adjust the bass midrange or treble 1 Press the f knob until the tone control tabs display 2 Highlight the desired tone control tab by doing one of the following Press the f knob Press the softkey under the desired tab 3 Adjust the setting by doing one o...

Page 166: ...2 Highlight the desired speaker control tab by doing one of the following Press the f knob Press the softkey under the desired tab 3 Adjust the setting by doing one of the following Turn the f knob clockwise or counterclockwise Press SEEK or SEEK Press FWD or s REV To quickly adjust all speaker and tone controls to the middle position press the f knob for more than two seconds If the Rear Seat Aud...

Page 167: ... a beep sounds The radio goes to a station plays for a few seconds then goes to the next station For AM FM Radio and Radio with CD the station frequency flashes while the radio is in the scan mode Press either button again to stop scanning The radio seeks and scans stations only with a strong signal that are in the selected band For AM FM Radio and Radio with CD scan presets within the current sel...

Page 168: ...avorite 1 Tune to the desired radio station 2 Press the FAV button to display the page where the station is to be stored 3 Press and hold one of the six softkeys until a beep sounds When that softkey is pressed and released the station that was set returns 4 Repeat the steps for each softkey radio station you want stored as a favorite The number of favorites pages can be set up using the MENU butt...

Page 169: ...e station frequency flashes while the radio is in the scan mode Setting Preset Stations If the radio does not have a FAV button up to 18 stations six FM1 six FM2 and six AM can be programmed on the six numbered softkeys by performing the following steps 1 Turn the radio on 2 Press BAND to select FM1 FM2 or AM 3 Tune in the desired station 4 Press and hold one of the six numbered softkeys for three...

Page 170: ...out to return to the original main radio screen showing the radio station frequency tabs and to begin the process of programming your favorites for the chosen amount of numbered pages Radio Reception Frequency interference and static can occur during normal radio reception if items such as cell phone chargers vehicle convenience accessories and external electronic devices are plugged into the acce...

Page 171: ...is located on the roof of the vehicle The antenna is used for OnStar and the XM Satellite Radio Service System if the vehicle has these features Keep the antenna clear of obstructions for clear reception Make sure there is sufficient clearance when entering garages or parking structures Fixed Mast Antenna Care The fixed mast antenna can withstand most car washes without being damaged as long as it...

Page 172: ... to CD R or CD RW quality the method of recording the quality of the music that has been recorded and the way the CD R or CD RW has been handled Handle them carefully Store CD Rs or CD RWs in their original cases or other protective cases and away from direct sunlight and dust The CD player scans the bottom surface of the disc If the surface of a CD is damaged such as cracked broken or scratched t...

Page 173: ...displays 4 Information Press to display additional text information related to the current song If information is available the song title information displays on the top line of the display and artist information displays on the bottom line When information is not available NO INFO displays f Tune Turn to select tracks on the CD that is currently playing SEEK Press to go to the start of the curre...

Page 174: ... the radio reads all MP3 files first then the uncompressed CD audio files CD R or CD RW Supported File and Folder Structure The radio supports Up to 50 folders Up to eight folders in depth Up to 50 playlists Up to 255 files Playlists with an m3u or wpl extension Files with an mp3 wma or cda file extension Root Directory The root directory is treated as a folder Files are stored in the root directo...

Page 175: ...t Playlists can be changed by using the softkeys below the S c and c T tabs the f knob the SEEK button or the SEEK button An MP3 CD R or CD RW that has been recorded without using file folders can be played If a CD R or CD RW contains more than the maximum of 50 folders 15 playlists and 512 folders and files the player allows access and navigates up to the maximum but all items over the maximum ar...

Page 176: ...while it is scanning in the background When the scan is finished the disc begins playing files in order by artist The current artist playing is shown on the second line of the display Once all songs by that artist are played the player moves to the next artist in alphabetical order and begins playing files by that artist To listen to files by another artist press the softkey located below either a...

Page 177: ...eplate can connect to an external audio device such as an iPod MP3 player or CD player for use as another source for audio listening This input jack is not an audio output do not plug headphones into the front auxiliary input jack Drivers are encouraged to set up any auxiliary device while the vehicle is in P Park See Defensive Driving on page 9 3 for more information on driver distraction To use ...

Page 178: ...SB connector is located on the instrument panel and uses the USB 2 0 standard USB Supported Devices USB flash drive Portable USB hard drive Fifth generation or later iPod iPod nano iPod touch iPod classic Not all iPods and USB drives are compatible with the USB port Make sure the iPod has the latest firmware from Apple for proper operation iPod firmware can be updated using the latest iTunes appli...

Page 179: ...aw power from the vehicle s battery If you have an older iPod model that is not supported it can still be used by connecting it to the auxiliary input jack using a standard 3 5 mm 1 8 in stereo cable See Using the Auxiliary Input Jack earlier for more information Using the Radio to Control a USB Storage Device or iPod The radio can control a USB storage device or an iPod using the radio buttons an...

Page 180: ... to view the contents of the current folder on the USB drive To browse and select files 1 Press the softkey below c 2 Turn f to scroll through the list of folders 3 Press f to select the desired folder If there is more then one folder repeat Steps 1 and 2 until the desired folder is reached 4 Turn f to scroll through the files in the selected folder 5 Press f to select the desired file to be playe...

Page 181: ...k Repeat All Press the softkey below to repeat all tracks The tab appears lowered when Repeat All is being used This is the default mode when a USB storage device or iPod is first connected Repeat Track Press the softkey below to repeat one track The tab appears raised when Repeat Track is being used Shuffle Functionality To use Shuffle Press the softkey below 2 C or to select between Shuffle Off ...

Page 182: ... section for more information See Storing and Deleting Phone Numbers in this section for more information WARNING When using a cell phone it can be distracting to look too long or too often at the screen of the phone or the infotainment navigation system Taking your eyes off the road too long or too often could cause a crash resulting in injury or death Focus your attention on driving A Bluetooth ...

Page 183: ...ect a call or cancel an operation Pairing A Bluetooth enabled cell phone must be paired to the Bluetooth system and then connected to the vehicle before it can be used See the cell phone manufacturer s user guide for Bluetooth functions before pairing the cell phone If a Bluetooth phone is not connected calls will be made using OnStar Hands Free Calling if equipped See OnStar Overview on page 14 1...

Page 184: ...epeat Steps 1 through 5 to pair additional phones Listing All Paired and Connected Phones The system can list all cell phones paired to it If a paired cell phone is also connected to the vehicle the system responds with is connected after that phone name 1 Press and hold b g for two seconds 2 Say Bluetooth 3 Say List Deleting a Paired Phone If the phone name you want to delete is unknown see Listi...

Page 185: ...group of numbers you want to store all at once with no pauses then follow the directions given by the system to save a name tag for this number Using the Digit Store Command If an unwanted number is recognized by the system say Clear at any time to clear the last number To hear all of the numbers recognized by the system say Verify at any time 1 Press and hold b g for two seconds 2 Say Digit Store...

Page 186: ...say the name tag Once connected the person called will be heard through the audio speakers Using the Digit Dial Command The digit dial command allows a phone number to be dialed by entering the digits one at a time After each digit is entered the system repeats back the digit it heard followed by a tone If an unwanted number is recognized by the system say Clear at any time to clear the last numbe...

Page 187: ...the dial or call command to dial the number of the third party to be called 4 Once the call is connected press b g to link all callers together Ending a Call Press c x to end a call Muting a Call During a call all sounds from inside the vehicle can be muted so that the person on the other end of the call cannot hear them To mute a call press b g and then say Mute call To cancel mute press b g and ...

Page 188: ...s name tags during a call You can use this feature when calling a menu driven phone system Account numbers can also be stored for use Sending a Number or Name Tag During a Call 1 Press b g The system responds Ready followed by a tone 2 Say Dial 3 Say the number or name tag to send Clearing the System Unless information is deleted out of the in vehicle Bluetooth system it will be retained indefinit...

Page 189: ...r Climate Control System 8 5 Air Vents Air Vents 8 7 Climate Control Systems The heating cooling and ventilation for the vehicle can be controlled with this system Vehicles without Air Conditioning A Fan Control B Temperature Control C Air Delivery Mode Control 9 Fan Control Turn the knob clockwise or counterclockwise to increase or decrease the fan speed 9 Off Turns the system off ...

Page 190: ...d the windshield 6 Floor Air is directed to the floor outlets with some air directed to the windshield and side windows Defog This mode clears the windows of fog or moisture Outside air is directed to the floor and defroster outlets Adjust the temperature knob for warmer or cooler air The air conditioning compressor might turn on in this setting to dehumidify the air 1 Defrost This mode clears the...

Page 191: ...Window Defogger For vehicles with a rear window defogger a warming grid is used to remove fog or frost from the rear window It only works when the ignition is in ON RUN 1 Rear Window Defogger Press to turn the rear window defogger on or off The rear window defogger turns off several minutes after the button is pressed If turned on again the defogger will run for several more minutes before turning...

Page 192: ...he vehicle AUX The thumbwheel for this system is located in the instrument panel switchbank below the audio system 9 Fan Turn the thumbwheel up or down to increase or decrease the amount of heated air sent to the rear seating area Q High This position supplies the most amount of heat to the rear seating area c Medium This position supplies half the amount of heat to the rear seating area R Low Thi...

Page 193: ...peed and air delivery for the rear seat passengers only The front climate control panel is located in the overhead console between the driver and front passenger Front Climate Control Panel A Fan Control B Air Delivery Mode Control C Temperature Control Use this control panel to maintain a separate temperature setting Adjust the direction of the airflow or adjust the fan speed for the rear seat pa...

Page 194: ...tion The fan speed air delivery mode and temperature can then be adjusted AUX Auxiliary Turn the fan knob on the front climate control panel to AUX to let rear seat passengers use the control panel in the rear seating area This disables the front control panel To return control to the front panel move the fan knob out of AUX 9 Turns the system off 9 Fan Control Turn clockwise or counterclockwise t...

Page 195: ...ide of the vehicle can circulate effectively For information on how to use the main climate control system see Climate Control Systems on page 8 1 For information on ventilation see Air Vents on page 8 7 Air Vents Use the outlets located near the center and on the sides of the instrument panel to change the direction of airflow Operation Tips Clear away any ice snow or leaves from the air inlets a...

Page 196: ...Black plate 8 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 8 8 Climate Controls 2 NOTES ...

Page 197: ...er Things That Burn 9 22 Engine Exhaust Engine Exhaust 9 22 Running the Vehicle While Parked 9 23 Automatic Transmission Automatic Transmission Six Speed 9 23 Automatic Transmission Four Speed 9 26 Manual Mode 9 28 Tow Haul Mode 9 29 Drive Systems All Wheel Drive 9 30 Brakes Antilock Brake System ABS 9 31 Parking Brake 9 32 Ride Control Systems StabiliTrak System 9 32 Locking Rear Axle 9 34 Cruise...

Page 198: ...ronic devices Designate a front seat passenger to handle potential distractions Become familiar with vehicle features before driving such as programming favorite radio stations and adjusting climate control and seat settings Program all trip information into any navigation device prior to driving Wait until the vehicle is parked to retrieve items that have fallen to the floor Stop or park the vehi...

Page 199: ...udgment can be affected by even a small amount of alcohol You can have a serious or even fatal collision if you drive after drinking Do not drink and drive or ride with a driver who has been drinking Ride home in a cab or if you are with a group designate a driver who will not drink Control of a Vehicle Braking steering and accelerating are important factors in helping to control a vehicle while d...

Page 200: ...fort See your dealer if there is a problem If the vehicle is a hybrid see the hybrid supplement for more information Curve Tips Take curves at a reasonable speed Reduce speed before entering a curve Maintain a reasonable steady speed through the curve Wait until the vehicle is out of the curve before accelerating gently into the straightaway Steering in Emergencies There are some situations when s...

Page 201: ...re always possible If the vehicle starts to slide follow these suggestions Ease your foot off the accelerator pedal and quickly steer the way you want the vehicle to go The vehicle may straighten out Be ready for a second skid if it occurs Slow down and adjust your driving according to weather conditions Stopping distance can be longer and vehicle control can be affected when traction is reduced b...

Page 202: ...ot ignore police warnings and be very cautious about trying to drive through flowing water Hydroplaning Hydroplaning is dangerous Water can build up under the vehicle s tires so they actually ride on the water This can happen if the road is wet enough and you are going fast enough When the vehicle is hydroplaning it has little or no contact with the road There is no hard and fast rule about hydrop...

Page 203: ...WARNING Coasting downhill in N Neutral or with the ignition off is dangerous The brakes will have to do all the work of slowing down and they could get so hot that they would not work well You would then have poor braking or even none going down a hill You could crash Always have the engine running and the vehicle in gear when going downhill Stay in your own lane Do not swing wide or cut across th...

Page 204: ...n slippery surfaces Blizzard Conditions Being stuck in snow can be a serious situation Stay with the vehicle unless there is help nearby If possible use the Roadside Assistance Program U S and Canada on page 13 7 or Roadside Assistance Program Mexico on page 13 9 To get help and keep everyone in the vehicle safe Turn on the hazard warning flashers Tie a red cloth to an outside mirror WARNING Snow ...

Page 205: ...lose the window most of the way to save heat Repeat this until help arrives but only when you feel really uncomfortable from the cold Moving about to keep warm also helps If it takes some time for help to arrive now and then when you run the engine push the accelerator pedal slightly so the engine runs faster than the idle speed This keeps the battery charged to restart the vehicle and to signal f...

Page 206: ...motion that could free the vehicle If that does not get the vehicle out after a few tries it might need to be towed out See Towing the Vehicle on page 10 84 Vehicle Load Limits It is very important to know how much weight the vehicle can carry This weight is called the vehicle capacity weight and includes the weight of all occupants cargo and all nonfactory installed options Two labels on the vehi...

Page 207: ...and inflation see Tires on page 10 46 and Tire Pressure on page 10 54 There is also important loading information on the vehicle Certification Tire label It tells you the Gross Vehicle Weight Rating GVWR and the Gross Axle Weight Rating GAWR for the front and rear axle See Certification Tire Label later in this section Steps for Determining Correct Load Limit 1 Locate the statement The combined we...

Page 208: ...m your trailer will be transferred to your vehicle Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle See Trailer Towing on page 9 46 for important information on towing a trailer towing safety rules and trailering tips Example 1 A Vehicle Capacity Weight for Example 1 453 kg 1 000 lbs B Subtract Occupant Weight 68 kg 150 lbs 2 136 kg 30...

Page 209: ...tion Tire Label A vehicle specific Certification Tire label is found on the rear edge of the driver door The label shows the size of the vehicle s original tires and the inflation pressures needed to obtain the gross weight capacity of the vehicle This is called Gross Vehicle Weight Rating GVWR The GVWR includes the weight of the vehicle all occupants fuel and cargo The Certification Tire label al...

Page 210: ...e life of the vehicle WARNING Things you put inside the vehicle can strike and injure people in a sudden stop or turn or in a crash Put things in the cargo area of the vehicle Try to spread the weight evenly Never stack heavier things like suitcases inside the vehicle so that some of them are above the tops of the seats Do not leave an unsecured child restraint in the vehicle Continued WARNING Con...

Page 211: ...e first 322 km 200 miles or so During this time the new brake linings are not yet broken in Hard stops with new linings can mean premature wear and earlier replacement Follow this breaking in guideline every time you get new brake linings Do not tow a trailer during break in See Trailer Towing on page 9 46 for the trailer towing capabilities of the vehicle and more information Following break in e...

Page 212: ...e LOCK OFF position 4 Set the parking brake See Parking Brake on page 9 32 WARNING Turning off the vehicle while moving may cause loss of power assist in the brake and steering systems and disable the airbags While driving only shut the vehicle off in an emergency If the vehicle cannot be pulled over and must be shut off while driving turn the ignition to ACC ACCESSORY Notice Using a tool to force...

Page 213: ...gine when the vehicle is already moving use N Neutral only Starting Procedure 1 With your foot off the accelerator pedal turn the ignition key to START When the engine starts let go of the key The idle speed will go down as your engine gets warm Do not race the engine immediately after starting it Operate the engine and transmission gently to allow the oil to warm up and lubricate all moving parts...

Page 214: ...o cool down When the engine starts let go of the key and accelerator If the vehicle starts briefly but then stops again do the same thing This clears the extra gasoline from the engine Do not race the engine immediately after starting it Operate the engine and transmission gently until the oil warms up and lubricates all moving parts Notice If you add electrical parts or accessories you could chan...

Page 215: ...at or below 18 C 0 F Vehicles with an engine coolant heater should be plugged in at least four hours before starting An internal thermostat in the plug end of the cord may exist which will prevent engine coolant heater operation at temperatures above 18 C 0 F To Use the Engine Coolant Heater 1 Turn off the engine 2 Open the hood and unwrap the electrical cord The cord for the engine coolant heater...

Page 216: ...suddenly You or others could be injured To be sure the vehicle will not move even when you are on fairly level ground use the steps that follow If you are pulling a trailer see Driving Characteristics and Towing Tips on page 9 43 1 Hold the brake pedal down and set the parking brake See Parking Brake on page 9 32 2 Move the shift lever into P Park by pulling the shift lever toward you and moving i...

Page 217: ...other vehicle push yours a little uphill to take some of the pressure from the parking pawl in the transmission so you can pull the shift lever out of P Park Shifting out of Park The vehicle has an automatic transmission shift lock control system You have to fully apply the brakes before you can shift from P Park when the ignition is in ON RUN or ACC ACCESSORY See Automatic Transmission Six Speed ...

Page 218: ...elled Exposure to CO can cause unconsciousness and even death Exhaust may enter the vehicle if The vehicle idles in areas with poor ventilation parking garages tunnels deep snow that may block underbody airflow or tail pipes The exhaust smells or sounds strange or different The exhaust system leaks due to corrosion or damage The vehicle exhaust system has been modified damaged or improperly repair...

Page 219: ...n roll Do not leave the vehicle when the engine is running unless you have to If you have left the engine running the vehicle can move suddenly You or others could be injured To be sure the vehicle will not move even when you are on fairly level ground always set the parking brake and move the shift lever to P Park Follow the proper steps to be sure the vehicle will not move See Shifting Into Park...

Page 220: ...epairs would not be covered by the vehicle warranty Shift to R Reverse only after the vehicle is stopped To rock the vehicle back and forth to get out of snow ice or sand without damaging the transmission see If the Vehicle Is Stuck on page 9 9 N Neutral In this position the engine does not connect with the wheels To restart when you are already moving use N Neutral only Also use N Neutral when th...

Page 221: ...ly The transmission uses adaptive shift controls Adaptive shift controls continually compares key shift parameters to pre programmed ideal shifts stored in the transmissions computer The transmission constantly makes adjustments to improve vehicle performance according to how the vehicle is being used such as with a heavy load or when temperature changes During this adaptive shift control process ...

Page 222: ... would otherwise accelerate due to steepness of grade When you shift to 1 First it provides the lowest gear appropriate to current road speed and continues to downshift as the vehicle slows eventually downshifting to 1 First gear The transmission can be held in 1 First gear using Range Selection Mode or the shift lever See Range Selection Mode under Manual Mode on page 9 28 Notice Spinning the tir...

Page 223: ... another gear See Shifting out of Park on page 9 21 R Reverse Use this gear to back up Notice Shifting to R Reverse while the vehicle is moving forward could damage the transmission The repairs would not be covered by the vehicle warranty Shift to R Reverse only after the vehicle is stopped To rock the vehicle back and forth to get out of snow ice or sand without damaging the transmission see If t...

Page 224: ...educes vehicle speed even more than 3 Third without using the brakes You can use 2 Second on hills It can help control vehicle speed as you go down steep mountain roads but then you would also want to use the brakes off and on You may use this feature for reducing torque to the rear wheels when you are trying to start the vehicle from a stop on slippery road surfaces 1 First This position reduces ...

Page 225: ...aking is not available when Range Selection Mode is active See Tow Haul Mode on page 9 29 While using Range Selection Mode Cruise Control and the Tow Haul Mode can be used Notice Spinning the tires or holding the vehicle in one place on a hill using only the accelerator pedal may damage the transmission The repair will not be covered by the vehicle warranty If you are stuck do not spin the tires W...

Page 226: ...nge of gears Grade Braking is only active while the Tow Haul Mode is selected and you are not in the Range Selection Mode See Tow Haul Mode listed previously and Manual Mode on page 9 28 for more information on the Range Selection Mode Grade Braking assists in maintaining desired vehicle speeds when driving on downhill grades by automatically shifting to lower gears when the driver desires to slow...

Page 227: ...to stop rolling the computer will separately work the brakes at each wheel ABS can change the brake pressure to each wheel as required faster than any driver could This can help the driver steer around the obstacle while braking hard As the brakes are applied the computer keeps receiving updates on wheel speed and controls braking pressure accordingly Remember ABS does not change the time needed t...

Page 228: ...ing light is off before driving If you are towing a trailer and are parking on a hill see Driving Characteristics and Towing Tips on page 9 43 Ride Control Systems StabiliTrak System The vehicle may have a vehicle stability enhancement system called StabiliTrak It is an advanced computer controlled system that assists the driver with directional control of the vehicle in difficult driving conditio...

Page 229: ...s the StabiliTrak button located on the instrument panel once to turn off the Traction Control System TCS The appropriate message is displayed in the DIC Press and hold the StabiliTrak button for more than five seconds to turn off StabiliTrak and TCS The StabiliTrak Off light illuminates and the appropriate messages will be displayed in the DIC To turn on the StabiliTrak system back on press the S...

Page 230: ...r dealer for service Traction Control Operation TCS is part of the StabiliTrak system TCS limits wheel spin by reducing engine power to the wheels and by applying brakes to each individual wheel as necessary If the brake traction control system activates constantly or if the brakes have heated up due to high speed braking the brake traction control will be automatically disabled The system will co...

Page 231: ...matically disengage See StabiliTrak System on page 9 32 When road conditions allow the cruise control to be safely used again it can be turned back on I On Off Press to turn the system on or off The indicator light is on when cruise control is on and turns off when cruise control is off RES Resume Accelerate Press briefly to make the vehicle resume to a previously set speed or press and hold to ac...

Page 232: ...he desired lower speed is reached then release it To slow down in small amounts press the SET button on the steering wheel briefly Each time this is done the vehicle goes about 1 6 km h 1 mph slower Passing Another Vehicle While Using Cruise Control Use the accelerator pedal to increase the vehicle speed When you take your foot off the pedal the vehicle will slow down to the previous set cruise sp...

Page 233: ...off Fuel For diesel engine vehicles see Fuel for Diesel Engines in the Duramax Diesel Supplement For Vehicles with gasoline engines please read this Gasoline Use of the recommended fuel is an important part of the proper maintenance of this vehicle To help keep the engine clean and maintain optimum vehicle performance we recommend the use of gasoline advertised as TOP TIER Detergent Gasoline Look ...

Page 234: ...his fuel is not available in states adopting California Emissions Standards the vehicle will operate satisfactorily on fuels meeting federal specifications but emission control system performance might be affected The malfunction indicator lamp could turn on and the vehicle might fail a smog check test See Malfunction Indicator Lamp on page 5 20 If this occurs return to your authorized dealer for ...

Page 235: ...e This vehicle was not designed for fuel that contains methanol Do not use fuel containing methanol It can corrode metal parts in the fuel system and also damage plastic and rubber parts That damage would not be covered under the vehicle warranty Some gasolines that are not reformulated for low emissions can contain an octane enhancing additive called methylcyclopentadienyl manganese tricarbonyl M...

Page 236: ... often when using E85 than when you are using gasoline See Filling the Tank on page 9 40 Notice Some additives are not compatible with E85 fuel and can harm the vehicle s fuel system Do not add anything to E85 Damage caused by additives would not be covered by the vehicle warranty Notice This vehicle was not designed for fuel that contains methanol Do not use fuel containing methanol It can corrod...

Page 237: ...e tank and wait a few seconds after you have finished pumping before removing the nozzle Clean fuel from painted surfaces as soon as possible See Exterior Care on page 10 86 When replacing the fuel cap turn it clockwise until it clicks Make sure the cap is fully installed The diagnostic system can determine if the fuel cap has been left off or improperly installed This would allow fuel to evaporat...

Page 238: ...Continued WARNING Continued Bring the fill nozzle in contact with the inside of the fill opening before operating the nozzle Contact should be maintained until the filling is complete Do not smoke while pumping fuel Do not use a cellular phone while pumping fuel Towing General Towing Information Only use towing equipment that has been designed for the vehicle Contact your dealer or trailering deal...

Page 239: ...sing a sway control See Hitches in Towing Equipment on page 9 51 Do not tow a trailer at all during the first 800 km 500 mi the new vehicle is driven The engine axle or other parts could be damaged Then during the first 800 km 500 mi that a trailer is towed do not drive over 80 km h 50 mph and do not make starts at full throttle This helps the engine and other parts of the vehicle wear in at the h...

Page 240: ... about carbon monoxide see Engine Exhaust on page 9 22 Towing a trailer requires a certain amount of experience Get to know the rig before setting out for the open road Get acquainted with the feel of handling and braking with the added weight of the trailer And always keep in mind that the vehicle you are driving is now longer and not as responsive as the vehicle is by itself Before starting chec...

Page 241: ...o flash telling other drivers the vehicle is turning changing lanes or stopping When towing a trailer the arrows on the instrument panel flash for turns even if the bulbs on the trailer are burned out For this reason you may think other drivers are seeing the signal when they are not It is important to check occasionally to be sure the trailer bulbs are still working Driving on Grades Reduce speed...

Page 242: ...1 Start the engine 1 2 Shift into a gear 1 3 Release the parking brake 2 Let up on the brake pedal 3 Drive slowly until the trailer is clear of the chocks 4 Stop and have someone pick up and store the chocks Maintenance When Trailer Towing The vehicle needs service more often when pulling a trailer See this manual s Maintenance Schedule or Index for more information Things that are especially impo...

Page 243: ...acceleration braking durability and fuel economy Successful safe trailering takes correct equipment and it has to be used properly The following information has many time tested important trailering tips and safety rules Many of these are important for your safety and that of your passengers So please read this section carefully before pulling a trailer Weight of the Trailer How heavy can a traile...

Page 244: ... lbs 5 3LV8 3 42 3 73 3 039 kg 6 700 lbs 5 443 kg 12 000 lbs H1500 Cargo Van AWD 5 3LV8 3 42 2 948 kg 6 500 lbs 5 443 kg 12 000 lbs G1500 Passenger Van 2WD 5 3LV8 3 42 3 73 2 812 kg 6 200 lbs 5 443 kg 12 000 lbs H1500 Passenger Van AWD 5 3LV8 3 42 3 73 2 722 kg 6 000 lbs 5 443 kg 12 000 lbs G2500 Cargo Van 2WD Short Wheelbase 4 8LV8 3 42 3 357 kg 7 400 lbs 5 897 kg 13 000 lbs 6 0LV8 3 42 4 536 kg ...

Page 245: ...897 kg 13 000 lbs 6 0LV8 3 42 4 536 kg 10 000 lbs 7 257 kg 16 000 lbs G3500 Cargo Van 2WD Long Wheelbase 4 8LV8 3 42 3 221 kg 7 100 lbs 5 897 kg 13 000 lbs 6 0LV8 3 42 4 536 kg 10 000 lbs 7 257 kg 16 000 lbs G3500 Passenger Van 2WD Short Wheelbase 6 0LV8 3 42 4 400 kg 9 700 lbs 7 257 kg 16 000 lbs G3500 Passenger Van 2WD Long Wheelbase 6 0LV8 3 42 4 218 kg 9 300 lbs 7 257 kg 16 000 lbs The Gross C...

Page 246: ...aximum load capacity The trailer tongue weight A should be 10 percent to 15 percent of the total loaded trailer weight B up to a maximum of 181 kg 400 lbs with a weight carrying hitch The trailer tongue weight A should be 10 percent to 15 percent of the total loaded trailer weight B up to a maximum of 454 kg 1 000 lbs with a weight distributing hitch Do not exceed the maximum allowable tongue weig...

Page 247: ... Front of Vehicle When using a weight distributing hitch the hitch must be adjusted so the distance A remains the same both before and after coupling the trailer to the tow vehicle If a step bumper hitch will be used the bumper could be damaged in sharp turns Make sure there is ample room when turning to avoid contact between the trailer and the bumper If the loaded trailer being pulled will weigh...

Page 248: ...ge includes a wiring harness with a seven pin connector at the rear of the vehicle and a four wire harness assembly under the driver side of the instrument panel The four wire harness assembly comes without a connector If the vehicle does not have a trailer hitch the seven wire harness assembly with connector is taped together and located in a frame pocket at the driver side rear left corner of th...

Page 249: ...g wheel Pressing this button turns on and off the Tow Haul Mode This indicator light on the instrument panel cluster comes on when the Tow Haul Mode is on Tow Haul is a feature that assists when pulling a heavy trailer or a large or heavy load See Tow Haul Mode on page 9 29 for more information Tow Haul is designed to be most effective when the vehicle and trailer combined weight is at least 75 pe...

Page 250: ... a large or heavy load Conversions and Add Ons Add On Electrical Equipment Notice Do not add anything electrical to the vehicle unless you check with your dealer first Some electrical equipment can damage the vehicle and the damage would not be covered by the vehicle s warranty Some add on electrical equipment can keep other components from working as they should Add on equipment can drain the veh...

Page 251: ...l Wheel Drive 10 29 Front Axle 10 30 Rear Axle 10 30 Noise Control System 10 31 Starter Switch Check 10 32 Automatic Transmission Shift Lock Control Function Check 10 32 Ignition Transmission Lock Check 10 33 Park Brake and P Park Mechanism Check 10 33 Wiper Blade Replacement 10 34 Bulb Replacement Bulb Replacement 10 34 Halogen Bulbs 10 34 Headlamps 10 35 Front Turn Signal Sidemarker and Parking ...

Page 252: ...g 10 80 Towing Towing the Vehicle 10 84 Recreational Vehicle Towing 10 84 Appearance Care Exterior Care 10 86 Interior Care 10 89 Floor Mats 10 92 General Information For service and parts needs visit your dealer You will receive genuine GM parts and GM trained and supported service people Genuine GM parts have one of these marks California Proposition 65 Warning Most motor vehicles including this...

Page 253: ...aking stability ride and handling emissions systems aerodynamics durability and electronic systems like antilock brakes traction control and stability control These accessories or modifications could even cause malfunction or damage not covered by the vehicle warranty Damage to vehicle components resulting from modifications or the installation or use of non GM certified parts including control mo...

Page 254: ...se the proper service manual It tells you much more about how to service the vehicle than this manual can To order the proper service manual see Service Publications Ordering Information on page 13 16 This vehicle has an airbag system Before attempting to do your own service work see Servicing the Airbag Equipped Vehicle on page 3 32 Keep a record with all parts receipts and list the mileage and t...

Page 255: ...the hood prop from its retainer and put the hood prop into the slot in the hood If the vehicle has an underhood lamp it will automatically come on and stay on until the hood is closed Before closing the hood be sure all of the filler caps are on properly Then lift the hood to relieve pressure on the hood prop Remove the hood prop from the slot in the hood and return the prop to its retainer Let th...

Page 256: ...Black plate 6 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 10 6 Vehicle Care Engine Compartment Overview 4 3L V6 Engine Shown 4 8L V8 Engine 5 3L V8 Engine and 6 0L V8 Engine Similar ...

Page 257: ...x Diesel Supplement To ensure proper engine performance and long life careful attention must be paid to engine oil Following these simple but important steps will help protect your investment Always use engine oil approved to the proper specification and of the proper viscosity grade See Selecting the Right Engine Oil in this section Check the engine oil level regularly and maintain the proper oil...

Page 258: ... that you have an oil level above the operating range i e the engine has so much oil that the oil level gets above the cross hatched area that shows the proper operating range the engine could be damaged You should drain out the excess oil or limit driving of the vehicle and seek a service professional to remove the excess amount of oil See Engine Compartment Overview on page 10 6 for the location...

Page 259: ...n Engine oil system flushes are not recommended and could cause engine damage not covered by the vehicle warranty What to Do with Used Oil Used engine oil contains certain elements that can be unhealthy for your skin and could even cause cancer Do not let used oil stay on your skin for very long Clean your skin and nails with soap and water or a good hand cleaner Wash or properly dispose of clothi...

Page 260: ...5 000 km 3 000 mi since the last oil change Remember to reset the oil life system whenever the oil is changed How to Reset the Engine Oil Life System Reset the system whenever the engine oil is changed so that the system can calculate the next engine oil change To reset the system 1 Turn the ignition key to ON RUN with the engine off 2 Fully press and release the accelerator pedal slowly three tim...

Page 261: ...perature which is 82 C to 93 C 180 F to 200 F Get the vehicle warmed up by driving about 24 km 15 mi when outside temperatures are above 10 C 50 F If it is colder than 10 C 50 F drive the vehicle in 3 Third until the engine temperature gauge moves and then remains steady for 10 minutes A cold fluid check can be made after the vehicle has been sitting for eight hours or more with the engine off but...

Page 262: ...the COLD area for a cold check or in the HOT or cross hatched area for a hot check Be sure to keep the dipstick pointed down to get an accurate reading 4 If the fluid level is in the acceptable range push the dipstick back in all the way then flip the handle down to lock the dipstick in place How to Add Automatic Transmission Fluid Refer to Recommended Fluids and Lubricants on page 11 13 to determ...

Page 263: ...vel However if there is a large leak then it may be necessary to have the vehicle towed to a dealer and have it repaired before driving the vehicle further Change the fluid and filter at the intervals listed in Maintenance Schedule on page 11 3 and be sure to use the transmission fluid listed in Recommended Fluids and Lubricants on page 11 13 How to Check Automatic Transmission Fluid Because this ...

Page 264: ...e temperature is colder than 15 C 60 F or hotter than 32 C 90 F a cold check cannot be performed A warm fluid level check can be performed by driving the vehicle under lightly loaded conditions and outside temperatures between 10 C to 27 C 50 F to 80 F The vehicle should be driven for at least 24 km 15 mi before performing a warm check Checking the fluid Warm or Hot will give a more accurate readi...

Page 265: ... range for a cold check transmission temperature 27 C to 32 C 80 F to 90 F between the COLD A and HOT C range for a WARM B check 50 C to 60 C 122 F to 140 F or in the HOT C cross hatched range for a hot check 71 C to 93 C 160 F to 200 F Be sure to keep the dipstick pointed down to get an accurate reading 4 If the fluid level is in the acceptable range push the dipstick back in all the way then fli...

Page 266: ...incorrect automatic transmission fluid may damage the vehicle and the damages may not be covered by the vehicle warranty Always use the automatic transmission fluid listed in Recommended Fluids and Lubricants on page 11 13 After adding fluid recheck the fluid level as described under How to Check Automatic Transmission Fluid earlier in this section When the correct fluid level is obtained push the...

Page 267: ...the filter To inspect or replace the engine air cleaner filter do the following 1 Unhook the retainer clips and remove the cover 2 Lift the filter out of the engine air cleaner filter housing Care should be taken to dislodge as little dirt as possible 3 Clean the engine air cleaner filter housing 4 Inspect or replace the engine air cleaner filter Make sure that the filter fits properly into the ho...

Page 268: ...ose all coolant That could cause an engine fire and you could be burned Get any leak fixed before you drive the vehicle Notice Using coolant other than DEX COOL can cause premature engine heater core or radiator corrosion In addition the engine coolant could require changing sooner at 50 000 km 30 000 mi or 24 months whichever occurs first Any repairs would not be covered by the vehicle warranty A...

Page 269: ...ction up to 129 C 265 F engine temperature Protects against rust and corrosion Will not damage aluminum parts Helps keep the proper engine temperature Notice If an improper coolant mixture is used the engine could overheat and be badly damaged The repair cost would not be covered by the vehicle warranty Too much water in the mixture can freeze and crack the engine radiator heater core and other pa...

Page 270: ...s done The coolant recovery tank cap has this symbol on it When the engine is cold the coolant level should be at or above the COLD FILL mark If it is not there could be a leak in the cooling system If the coolant is low add the coolant or take the vehicle to a dealer for service How to Add Coolant to the Recovery Tank for Gasoline Engines WARNING You can be burned if you spill coolant on hot engi...

Page 271: ...ooling system and surge tank pressure cap to cool if you ever have to turn the pressure cap If coolant is needed add the proper mixture directly to the radiator but be sure the cooling system is cool before this is done 1 Remove the radiator pressure cap when the cooling system including the radiator pressure cap and upper radiator hose is no longer hot Turn the pressure cap slowly counterclockwis...

Page 272: ...r the engine cooling fan 7 By this time the coolant level inside the radiator filler neck may be lower If the level is lower add more of the proper DEX COOL coolant mixture through the filler neck until the level reaches the base of the filler neck 8 Replace the pressure cap At any time during this procedure if coolant begins to flow out of the filler neck reinstall the pressure cap Notice If the ...

Page 273: ... not continue to run the engine and have the vehicle serviced See if the engine cooling fan speed increases when idle speed is doubled by pushing the accelerator pedal down If it does not the vehicle needs service Turn off the engine Notice Engine damage from running the engine without coolant is not covered by the warranty Notice If the engine catches fire because of being driven with no coolant ...

Page 274: ... If the warning does not come back on continue to drive normally If the warning continues pull over stop and park the vehicle right away If there is still no sign of steam push down the accelerator until the engine speed is about twice as fast as normal idle speed for at least three minutes while you are parked If the warning is still on turn off the engine until it cools down If the decision is m...

Page 275: ...g fluid do the following 1 Turn the key off and let the engine compartment cool down 2 Wipe the cap and the top of the reservoir clean 3 Unscrew the cap and wipe the dipstick with a clean rag 4 Replace the cap and completely tighten it 5 Then remove the cap again and look at the fluid level on the dipstick The level should be at the COLD FILL mark If necessary add only enough fluid to bring the le...

Page 276: ...ystem and paint Brakes This vehicle has disc brakes Disc brake pads have built in wear indicators that make a high pitched warning sound when the brake pads are worn and new pads are needed The sound can come and go or be heard all the time the vehicle is moving except when applying the brake pedal firmly WARNING The brake wear warning sound means that soon the brakes will not work well That could...

Page 277: ...stem are replaced be sure to get new approved replacement parts If this is not done the brakes might not work properly For example installing disc brake pads that are wrong for the vehicle can change the balance between the front and rear brakes for the worse The braking performance expected can change in many other ways if the wrong replacement brake parts are installed Brake Fluid The brake mast...

Page 278: ...he brake hydraulic system See Checking Brake Fluid in this section Refer to the Maintenance Schedule to determine when to check the brake fluid See Maintenance Schedule on page 11 3 Checking Brake Fluid Check brake fluid by looking at the brake fluid reservoir See Engine Compartment Overview on page 10 6 The fluid level should be above MIN If it is not have the brake hydraulic system checked to se...

Page 279: ...age 10 6 for battery location WARNING Battery posts terminals and related accessories contain lead and lead compounds chemicals known to the State of California to cause cancer and reproductive harm Wash hands after handling Vehicle Storage WARNING Batteries have acid that can burn you and gas that can explode You can be badly hurt if you are not careful See Jump Starting on page 10 80 for tips on...

Page 280: ...w often to check the lubricant and when to change it See Maintenance Schedule on page 11 3 How to Check Lubricant To get an accurate reading the vehicle should be on a level surface If the level is below the bottom of the fill plug hole some lubricant may need to be added When the differential is cold add enough lubricant to raise the level to 10 mm 3 8 in below the fill plug hole When the differe...

Page 281: ...10 000 lbs The Maintenance Schedule provides information on maintaining the noise control system to minimize degradation of the noise emission control system during the life of the vehicle The noise control system warranty is given in the vehicle warranty booklet These standards apply only to vehicles sold in the United States Federal law prohibits the following acts or the causing thereof 1 The r...

Page 282: ...on the vehicle could move suddenly If the vehicle moves you or others could be injured 1 Before starting this check be sure there is enough room around the vehicle 2 Firmly apply both the parking brake and the regular brake See Parking Brake on page 9 32 Do not use the accelerator pedal and be ready to turn off the engine immediately if it starts 3 Try to start the engine in each gear The vehicle ...

Page 283: ... dealer if service is required Park Brake and P Park Mechanism Check WARNING When you are doing this check the vehicle could begin to move You or others could be injured and property could be damaged Make sure there is room in front of the vehicle in case it begins to roll Be ready to apply the regular brake at once should the vehicle begin to move Park on a fairly steep hill with the vehicle faci...

Page 284: ...ered by your warranty Do not allow the wiper arm to touch the windshield 1 Lift the wiper arm away from the windshield A Wiper Arm B Release Lever C Blade Assembly 2 Push the release lever B to disengage the hook and push the wiper arm A out of the blade assembly C 3 Push the new blade assembly securely on the wiper arm until the release lever clicks into place Bulb Replacement For the proper type...

Page 285: ...ormation 2 Remove the two bolts from the headlamp assembly 3 Lift the headlamp assembly to release the lower tabs from the radiator support 4 Turn the headlamp forward and upward to remove it from the grille 5 Disconnect the electrical connector 6 Turn the bulb counterclockwise one quarter turn to remove it from the headlamp assembly 7 Install the new bulb into the headlamp assembly and connect th...

Page 286: ...p retainer screws B Headlamp retainer C Sealed beam headlamp bulb 1 Remove the four screws A from the headlamp retainer B Pull the retainer B out and set it aside 2 Pull the bulb C forward to gain access to the electrical connector 3 Disconnect the electrical connector B and remove the headlamp bulb A 4 Reverse Steps 1 through 3 to reinstall the headlamp Front Turn Signal Sidemarker and Parking La...

Page 287: ...b 6 Turn the bulb socket clockwise to reinstall it in the lamp assembly 7 Reinstall the lamp assembly into the grille until the outboard clip snaps into place Taillamps To replace a taillamp turn signal lamp or back up lamp bulb 1 Remove the two inboard nuts from the inside of the taillamp assembly 2 The third nut C is under the applique piece B above the lamp Remove the two inboard applique nuts ...

Page 288: ...ugh 5 to reinstall the taillamp assembly and applique Center High Mounted Stoplamp CHMSL The Center High Mounted Stoplamp CHMSL is located above the rear doors at the center of the vehicle To replace a bulb 1 Remove the two screws from the CHMSL assembly 2 Remove the CHMSL assembly 3 Turn the bulb socket counterclockwise one quarter turn to remove it from the lamp assembly 4 Pull the old bulb stra...

Page 289: ...the socket 3 Install the new bulb 4 Reverse steps 1 and 2 to reinstall the license plate bulb assembly Replacement Bulbs Exterior Lamp Bulb Number Back up Rear Parking Stoplamp and Turn Signal Lamp 3157KX Center High Mounted Stop Lamp CHMSL 912LL Front Parking and Turn Signal Lamp 3157KX Front Sidemarker Lamp 194LL License Plate Lamp 194LL Exterior Lamp Bulb Number Headlamps Composite High Beam He...

Page 290: ...checked right away if the lamps go on and off or remain off Windshield Wipers If the wiper motor overheats due to heavy snow or ice the windshield wipers will stop until the motor cools and will then restart Although the circuit is protected from electrical overload overload due to heavy snow or ice may cause wiper linkage damage Always clear ice and heavy snow from the windshield before using the...

Page 291: ...pped with all of the fuses relays and features shown Mini Fuse Usage 3 Right Stop Turn Trailer 4 Spare 5 Spare 6 Fuel System Control Module Ignition 7 Body Control Module 5 8 Body Control Module 7 9 Body Control Module 4 10 Instrument Panel Cluster 11 Trailer Wiring 12 Spare 13 Spare 14 Windshield Washer 16 Horn ...

Page 292: ...ngine Control Module Ignition Glow Plug Module 31 Transmission Control Module Ignition 32 Transmission Control Module Battery 33 Spare 34 Spare 35 Fuel Operated Heater Module 36 Fuel System Control Module Battery 51 Left High Beam Headlamp 52 Right High Beam Headlamp 53 Left Low Beam Headlamp Mini Fuse Usage 54 Right Low Beam Headlamp 55 Wiper 56 Canister Vent Solenoid 58 Body Control Module 2 59 ...

Page 293: ...6 Spare 77 Oxygen Sensor 2 Pre Mini Fuse Usage 78 Engine Control Module Powertrain 79 Even Ignition Injectors J Case Fuse Usage 1 ABS Motor 2 ABS Module 41 Spare 42 Trailer Wiring 43 Fan High 44 Starter Solenoid 45 Engine Control Module Powertrain 46 Spare 47 Fan Lo 74 Front Blower Relay Usage 15 Run Crank 37 Spare 38 Fuel Pump 39 Crank 40 Air Conditioning Compressor 48 Fan High 49 Powertrain 50 S...

Page 294: ...fuses relays and features shown Mini Fuse Usage F1 Empty F2 Steering Wheel Sensor F3 Auxiliary Parking Lamps Cut Away F4 Front Park Lamps F5 Trailer Park Lamps F6 Upfitter Park Lamps F7 Right Rear Park Lamp F8 Left Rear Park Lamp F9 Outside Rearview Mirror Switch F10 Airbag Automatic Occupant Sensing F11 OnStar If Equipped F12 Empty ...

Page 295: ...Actuator Tire Pressure Monitor Mini Fuse Usage F22 Ignition Switch Discrete Logic Ignition Sensor PK3 F23 Instrument Panel Cluster F25 Heating Ventilation and Air Conditioning Control F26 Auxiliary Trailer Backup F27 Taillamps Backup F30 Upfitter Courtesy Lamps F31 Front Door Lock F32 Rear Door Lock F33 Cargo Door Unlock Mini Fuse Usage F34 Passenger Door Unlock F35 Rear Passenger Door Unlock F36 ...

Page 296: ...e manufacturer WARNING Poorly maintained and improperly used tires are dangerous Overloading the tires can cause overheating as a result of too much flexing There could be a blowout and a serious crash See Vehicle Load Limits on page 9 10 Continued WARNING Continued Underinflated tires pose the same danger as overloaded tires The resulting crash could cause serious injury Check all tires frequentl...

Page 297: ...dth height aspect ratio construction type and service description See the Tire Size illustration later in this section for more detail B TPC Spec Tire Performance Criteria Specification Original equipment tires designed to GM s specific tire performance criteria have a TPC specification code molded onto the sidewall GM s TPC specifications meet or exceed all federal safety guidelines C DOT Departm...

Page 298: ... and numbers used to define a particular tire s width height aspect ratio construction type and service description See the Tire Size illustration later in this section for more detail B TPC Spec Tire Performance Criteria Specification Original equipment tires designed to GM s specific tire performance criteria have a TPC specification code molded onto the sidewall GM s TPC specifications meet or ...

Page 299: ...9 10 Tire Designations Tire Size The following examples show the different parts of a tire size Passenger P Metric Tire A Passenger P Metric Tire The United States version of a metric tire sizing system The letter P as the first character in the tire size means a passenger vehicle tire engineered to standards set by the U S Tire and Rim Association B Tire Width The three digit number indicates the...

Page 300: ... the tire size aspect ratio is 75 as shown in item C of the light truck LT Metric tire illustration it would mean that the tire s sidewall is 75 percent as high as it is wide D Construction Code A letter code is used to indicate the type of ply construction in the tire The letter R means radial ply construction the letter D means diagonal or bias ply construction and the letter B means belted bias...

Page 301: ...es are laid at alternate angles less than 90 degrees to the centerline of the tread Cold Tire Pressure The amount of air pressure in a tire measured in kPa kilopascal or psi pounds per square inch before a tire has built up heat from driving See Tire Pressure on page 10 54 Curb Weight The weight of a motor vehicle with standard and optional equipment including the maximum capacity of fuel oil and ...

Page 302: ...umber of occupants a vehicle is designed to seat multiplied by 68 kg 150 lbs See Vehicle Load Limits on page 9 10 Occupant Distribution Designated seating positions Outward Facing Sidewall The side of an asymmetrical tire that has a particular side that faces outward when mounted on a vehicle The side of the tire that contains a whitewall bears white lettering or bears manufacturer brand and or mo...

Page 303: ...system that provides consumers with ratings for a tire s traction temperature and treadwear Ratings are determined by tire manufacturers using government testing procedures The ratings are molded into the sidewall of the tire See Uniform Tire Quality Grading on page 10 64 Vehicle Capacity Weight The number of designated seating positions multiplied by 68 kg 150 lbs plus the rated cargo load See Ve...

Page 304: ...icle s maximum load carrying capacity For additional information regarding how much weight the vehicle can carry and an example of the Tire and Loading Information label see Vehicle Load Limits on page 9 10 How the vehicle is loaded affects vehicle handling and ride comfort Never load the vehicle with more weight than it was designed to carry When to Check Check the tires once a month or more Do n...

Page 305: ...d safety feature your vehicle has been equipped with a tire pressure monitoring system TPMS that illuminates a low tire pressure telltale when one or more of your tires is significantly under inflated Accordingly when the low tire pressure telltale illuminates you should stop and check your tires as soon as possible and inflate them to the proper pressure Driving on a significantly under inflated ...

Page 306: ... and wheel assembly excluding the spare tire and wheel assembly The TPMS sensors monitor the air pressure in the tires and transmit the tire pressure readings to a receiver located in the vehicle When a low tire pressure condition is detected the TPMS illuminates the low tire pressure warning light located on the instrument cluster If the warning light comes on stop as soon as possible and inflate...

Page 307: ...hes for about one minute and then stays on for the remainder of the ignition cycle A DIC warning message also displays The malfunction light and DIC warning message come on at each ignition cycle until the problem is corrected Some of the conditions that can cause these to come on are One of the road tires has been replaced with the spare tire The spare tire does not have a TPMS sensor The malfunc...

Page 308: ...ase a relearn tool There are two minutes to match the first tire wheel position and five minutes overall to match all four tire wheel positions If it takes longer the matching process stops and must be restarted The TPMS sensor matching process is 1 Set the parking brake 2 Turn the ignition to ON RUN with the engine off 3 Press the Remote Keyless Entry RKE transmitter s LOCK and UNLOCK buttons at ...

Page 309: ...mended air pressure level as indicated on the Tire and Loading Information label Tire Inspection We recommend that the tires including the spare tire if the vehicle has one be inspected for signs of wear or damage at least once a month Replace the tire if The indicators at three or more places around the tire can be seen There is cord or fabric showing through the tire s rubber The tread or sidewa...

Page 310: ...l or on the parts to which it is fastened can make wheel nuts become loose after time The wheel could come off and cause an accident When changing a wheel remove any rust or dirt from places where the wheel attaches to the vehicle In an emergency a cloth or a paper Continued WARNING Continued towel can be used however use a scraper or wire brush later to remove all rust or dirt Lightly coat the ce...

Page 311: ...and road conditions affect the wear rate of the tires Treadwear indicators are one way to tell when it is time for new tires Treadwear indicators appear when the tires have only 1 6 mm 1 16 in or less of tread remaining Some commercial truck tires including Goodyear LT225 75R16 G949 RSA and Goodyear LT225 75R16 G933 RSD may not have treadwear indicators If the tires do not have treadwear indicator...

Page 312: ...ations that impact the overall performance of the vehicle including brake system performance ride and handling traction control and tire pressure monitoring performance GM s TPC Spec number is molded onto the tire s sidewall near the tire size If the tires have an all season tread design the TPC Spec number will be followed by MS for mud and snow See Tire Sidewall Labeling on page 10 47 for additi...

Page 313: ...on TPC Spec rated tires are installed See Tire Pressure Monitor System on page 10 55 The Tire and Loading Information label indicates the original equipment tires on the vehicle See Vehicle Load Limits on page 9 10 for the label location and more information about the Tire and Loading Information label Different Size Tires and Wheels If wheels or tires are installed that are a different size than ...

Page 314: ...rucks may vary with respect to these grades they must also conform to federal safety requirements and additional General Motors Tire Performance Criteria TPC standards All Passenger Car Tires Must Conform to Federal Safety Requirements In Addition To These Grades Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a sp...

Page 315: ...enger car tires must meet under the Federal Motor Safety Standard No 109 Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law Warning The temperature grade for this tire is established for a tire that is properly inflated and not overloaded Excessive speed underinflation or excessive loading either separately or in combination can caus...

Page 316: ...ssure Monitor System TPMS sensors with new GM original equipment parts WARNING Using the wrong replacement wheels wheel bolts or wheel nuts can be dangerous It could affect the braking and handling of the vehicle Tires can lose air and cause loss of control causing a crash Always use the correct wheel wheel bolts and wheel nuts for replacement Notice The wrong wheel can also cause problems with be...

Page 317: ...for the tires Install them on the tires of the rear axle Do not use chains on the tires of the front axle Tighten them as tightly as possible with the ends securely fastened Drive slowly and follow the chain manufacturer s instructions If you can hear the chains contacting the vehicle stop and retighten them If the contact continues slow down until it stops Driving too fast or spinning the wheels ...

Page 318: ...l off the road if possible WARNING Driving on a flat tire will cause permanent damage to the tire Re inflating a tire after it has been driven on while severely underinflated or flat may cause a blowout and a serious crash Never attempt to re inflate a tire that has been driven on while severely underinflated or flat Have your dealer or an authorized tire service center repair or replace the flat ...

Page 319: ...sengers to remain in the vehicle 5 Place wheel blocks on both sides of the tire at the opposite corner of the tire being changed When the vehicle has a flat tire B use the following example as a guide to assist in the placement of the wheel blocks A A Wheel Block B Flat Tire The following information explains how to repair or change a tire Tire Changing Removing the Spare Tire and Tools Equipment ...

Page 320: ...Jack B Jack Handle C Hoist Extension D Jack Handle Extension E Wheel Wrench The spare tire is mounted in the rear underbody of the vehicle Use the hoist extension jack handle extensions and the wheel wrench to remove the underbody mounted spare tire To lower the spare tire from the vehicle A Spare Tire B Tire Wheel Retainer C Hoist Cable D Hoist Assembly E Hoist Shaft F Jack Handle and Hoist Exten...

Page 321: ... page 10 77 4 When the tire has been lowered pull it closer to reach the tire retainer and pull it up through the wheel opening For a vehicle that was completed from a cab and chassis refer to the information from the body supplier installer The spare tire is a full size tire like the other tires on the vehicle 5 Put the spare tire near the flat tire Removing the Flat Tire and Installing the Spare...

Page 322: ...le Extension E Wheel Wrench 3 Assemble the jack and tools Front Flat Assemble the jack A together with the jack handle B one or two jack handle extensions D and the wheel wrench E Rear Flat Assemble the jack A together with the jack handle B two jack handle extensions D and the wheel wrench E Front Position Front Position Rear Position ...

Page 323: ... with the exhaust pipe B WARNING Getting under a vehicle when it is jacked up is dangerous If the vehicle slips off the jack you could be badly injured or killed Never get under a vehicle when it is supported only by a jack WARNING Raising the vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall To help avoid personal injury and vehicle damage be sure t...

Page 324: ...cy a cloth or a paper towel can be used however use a scraper or wire brush later to remove all rust or dirt 8 Remove any rust or dirt from the wheel bolts mounting surfaces and spare wheel WARNING Never use oil or grease on bolts or nuts because the nuts might come loose The vehicle s wheel could fall off causing a crash 9 Put the wheel nuts back on with the rounded end of the nuts toward the whe...

Page 325: ...l have become larger the wheel could collapse in operation Replace any wheel if its stud holes have become larger or distorted in any way Inspect hubs and hub piloted wheels for damage Because of loose running wheels piloting pad damage may occur and require replacement of the entire hub for proper centering of the wheels When replacing studs hubs wheel nuts or wheels be sure to use GM original eq...

Page 326: ...00 mi and then 1600 km 1 000 mi after that Repeat this service whenever a tire is removed or serviced See Capacities and Specifications on page 12 2 for more information Storing a Flat or Spare Tire and Tools WARNING Storing a jack a tire or other equipment in the passenger compartment of the vehicle could cause injury In a sudden stop or collision loose equipment could strike someone Store all th...

Page 327: ... the cable holding the spare tire is damaged For the secondary latch to work the tire must be stowed with the valve stem pointing down See Storing a Flat or Spare Tire and Tools under Tire Changing on page 10 69 for instructions on storing the spare tire correctly WARNING Before beginning this procedure read all the instructions Failure to read and follow the instructions could damage the hoist as...

Page 328: ... the spare tire stops moving upward and is held firmly in place This lets you know that the secondary latch has released The spare tire is now balancing on the jack 6 Lower the jack by turning the wheel wrench counterclockwise Keep lowering the jack until the spare tire slides off the jack or is hanging by the cable 7 Disconnect the jack handle from the jack and carefully remove the jack Use one h...

Page 329: ...e Tire This vehicle when new may have had a fully inflated spare tire A spare tire may lose air over time so check its inflation pressure regularly See Tire Pressure on page 10 54 and Vehicle Load Limits on page 9 10 for information regarding proper tire inflation and loading the vehicle For instruction on how to remove install or store a spare tire see Removing the Flat Tire and Installing the Sp...

Page 330: ...has a 12 volt system with a negative ground for jump starting If the other vehicle does not have a 12 volt system with a negative ground both vehicles can be damaged 2 Get the vehicles close enough so the jumper cables can reach but be sure the vehicles are not touching each other If they are it could cause a ground connection you do not want You would not be able to start your vehicle and the bad...

Page 331: ... present Battery fluid contains acid that can burn you Do not get it on you If you accidentally get it in your eyes or on your skin flush the place with water and get medical help immediately WARNING Fans or other moving engine parts can injure you badly Keep your hands away from moving parts once the engine is running 5 Check that the jumper cables do not have loose or missing insulation If they ...

Page 332: ... terminal on the vehicle with the dead battery On your van use the unpainted radio antenna bracket as a remote negative terminal 8 Connect the other end of the negative cable to the negative terminal location on the vehicle with the dead battery On your van use the unpainted radio antenna bracket as a remote negative terminal Notice Your vehicle uses the unpainted radio antenna bracket as a remote...

Page 333: ...per Cable Removal A Unpainted Metal Part or Remote Negative Terminal B Good Battery or Remote Positive and Remote Negative Terminals C Dead Battery or Remote Positive Terminal To disconnect the jumper cables from both vehicles do the following 1 Disconnect the black negative cable from the vehicle that had the dead battery 2 Disconnect the black negative cable from the vehicle with the good batter...

Page 334: ...owing the vehicle behind another vehicle such as behind a motor home The two most common types of recreational vehicle towing are known as dinghy towing and dolly towing Dinghy towing is towing the vehicle with all four wheels on the ground Dolly towing is towing the vehicle with two wheels on the ground and two wheels up on a device known as a dolly Here are some important things to consider befo...

Page 335: ...ls on the ground or even with only two of its wheels on the ground will damage drivetrain components Do not tow an all wheel drive vehicle with any of its wheels on the ground Dolly Towing Rear Towing Rear Wheels Off the Ground Two Wheel Drive Vehicles Use the following procedure to tow the vehicle from the rear 1 Attach the dolly to the tow vehicle following the dolly manufacturer s instructions ...

Page 336: ...he ground will damage drivetrain components Do not tow an all wheel drive vehicle with any of its wheels on the ground Appearance Care Exterior Care Washing the Vehicle To preserve the vehicle s finish wash it often and out of direct sunlight Notice Do not use petroleum based acidic or abrasive cleaning agents as they can damage the vehicle s paint metal or plastic parts If damage occurs it would ...

Page 337: ...rs that are marked safe for painted surfaces to remove foreign matter Occasional hand waxing or mild polishing should be done to remove residue from the paint finish See your dealer for approved cleaning products Notice Machine compounding or aggressive polishing on a basecoat clearcoat paint finish may damage it Use only non abrasive waxes and polishes that are made for a basecoat clearcoat paint...

Page 338: ...d Keep the wheels clean using a soft clean cloth with mild soap and water Rinse with clean water After rinsing thoroughly dry with a soft clean towel A wax may then be applied Notice Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium calcium or sodium chloride These chlorides are used on roads for conditions ...

Page 339: ...ected in your dealer s body and paint shop Chemical Paint Spotting Airborne pollutants can fall upon and attack painted vehicle surfaces causing blotchy ring shaped discolorations and small irregular dark spots etched into the paint surface Interior Care To prevent dirt particle abrasions regularly clean the vehicle s interior Immediately remove any soils Note that newspapers or dark garments that...

Page 340: ...s To clean use a terry cloth fabric dampened with water Wipe droplets left behind with a clean dry cloth Commercial glass cleaners may be used if necessary after cleaning the interior glass with plain water Notice To prevent scratching never use abrasive cleaners on automotive glass Abrasive cleaners or aggressive cleaning may damage the rear window defogger Fabric Carpet Start by vacuuming the su...

Page 341: ...fiber cloth dampened with water to remove dust and loose dirt For a more thorough cleaning use a soft microfiber cloth dampened with a mild soap solution Notice Soaking or saturating leather especially perforated leather as well as other interior surfaces may cause permanent damage Wipe excess moisture from these surfaces after cleaning and allow them to dry naturally Never use heat steam spot lif...

Page 342: ...tion and or increased stopping distance which can cause a crash and injury Make sure the floor mat does not interfere with the pedals Use the following guidelines for proper floor mat usage The original equipment floor mats were designed for the vehicle If the floor mats need replacing it is recommended that GM certified floor mats be purchased Non GM floor mats may not fit properly and may interf...

Page 343: ...This section describes the required maintenance for the vehicle Follow this schedule to help protect against major repair expenses resulting from neglect or inadequate maintenance It may also help to maintain the value of the vehicle if it is sold It is the responsibility of the owner to have all required maintenance performed Your dealer has trained technicians who can perform required maintenanc...

Page 344: ...ces vehicle emissions Because of the way people use vehicles maintenance needs vary There may need to be more frequent checks and services The Additional Required Services Normal are for vehicles that Carry passengers and cargo within recommended limits on the Tire and Loading Information label See Vehicle Load Limits on page 9 10 Are driven on reasonable road surfaces within legal driving limits ...

Page 345: ... the tire inflation pressures See Tire Pressure on page 10 54 Inspect the tires for wear See Tire Inspection on page 10 59 Check the windshield washer fluid level See Washer Fluid on page 10 25 Engine Oil Change When the CHANGE ENGINE OIL SOON message displays have the engine oil and filter changed within the next 1 000 km 600 mi If driven under the best conditions the engine oil life system might...

Page 346: ...iper blades for wear cracking or contamination See Exterior Care on page 10 86 Replace worn or damaged wiper blades See Wiper Blade Replacement on page 10 34 Check tire inflation pressures See Tire Pressure on page 10 54 Inspect tire wear See Tire Inspection on page 10 59 Visually check for fluid leaks Inspect engine air cleaner filter See Engine Air Cleaner Filter on page 10 16 Inspect brake syst...

Page 347: ...l Function Check on page 10 32 Check ignition transmission lock See Ignition Transmission Lock Check on page 10 33 Check parking brake and automatic transmission park mechanism See Park Brake and P Park Mechanism Check on page 10 33 Check accelerator pedal for damage high effort or binding Replace if needed Visually inspect gas strut for signs of wear cracks or other damage Check the hold open abi...

Page 348: ...Black plate 6 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 11 6 Service and Maintenance ...

Page 349: ...ne works properly Replace as needed b Or every four years whichever comes first c Do not directly power wash the transfer case output seals High pressure water can overcome the seals and contaminate the transfer case fluid Contaminated fluid will decrease the life of the transfer case and should be replaced d Or every five years whichever comes first See Cooling System on page 10 18 e Or every 10 ...

Page 350: ...Black plate 8 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 11 8 Service and Maintenance ...

Page 351: ... for fraying excessive cracking or damage replace if needed Special Application Services Vehicles with Dual Wheels Check dual wheel nut torque at 160 km 100 mi 1 600 km 1 000 mi and 9 700 km 6 000 mi Severe Commercial Use Vehicles Only Lubricate chassis components every 5 000 km 3 000 mi Have underbody flushing service performed once a year Additional Maintenance and Care Your vehicle is an import...

Page 352: ...ols and equipment to inspect the brakes and recommend quality parts engineered for the vehicle Fluids Proper fluid levels and approved fluids protect the vehicle s systems and components See Recommended Fluids and Lubricants on page 11 13 for GM approved fluids Engine oil and windshield washer fluid levels should be checked at every fuel fill Instrument cluster lights may come on to indicate that ...

Page 353: ...eadwear indicators cord or fabric showing through the rubber cracks or cuts in the tread or sidewall or a bulge or split in the tire Trained dealer technicians can inspect and recommend the right tires Your dealer can also provide tire wheel balancing services to ensure smooth vehicle operation at all speeds Your dealer sells and services name brand tires Vehicle Care To help keep the vehicle look...

Page 354: ...ge include scratches cracks and chips Trained dealer technicians can inspect the windshield and recommend proper replacement if needed Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view Signs of wear include streaking skipping across the windshield and worn or split rubber Trained dealer technicians can check the wiper blades and replace them when neede...

Page 355: ...cation or equivalent of the proper SAE viscosity grade ACDelco dexos1 Synthetic Blend is recommended See Engine Oil on page 10 7 Engine Coolant 50 50 mixture of clean drinkable water and use only DEX COOL Coolant See Engine Coolant on page 10 18 Hydraulic Brake System DOT 3 Hydraulic Brake Fluid GM Part No 12377967 in Canada 89021320 Windshield Washer Automotive windshield washer fluid that meets ...

Page 356: ...1051344 in Canada 993037 Front and Rear Axle SAE 75W 90 Synthetic Axle Lubricant GM Part No 89021677 in Canada 89021678 Transfer Case DEXRON VI Automatic Transmission Fluid One Piece Propshaft Slip Yoke Spline Two Piece Propshaft Slip in Tube Spline Spline Lubricant Special Lubricant GM Part No 12345879 in Canada 10953511 Hood Hinges Multi Purpose Lubricant Superlube GM Part No 12346241 in Canada ...

Page 357: ...ment for more information Replacement parts identified below by name part number or specification can be obtained from your dealer Part GM Part Number ACDelco Part Number Engine Air Cleaner Filter 15950115 A3097C Engine Oil Filter 4 3L V6 25010792 PF47 4 8L V8 5 3L V8 6 0L V8 89017524 PF48 Spark Plugs 4 3L V6 12568387 41 101 4 8L V8 5 3L V8 6 0L V8 12621258 41 110 Wiper Blades 56 0 cm 22 in 259498...

Page 358: ... and Maintenance Maintenance Records After the scheduled services are performed record the date odometer reading who performed the service and the type of services performed in the boxes provided Retain all maintenance receipts Date Odometer Reading Serviced By Services Performed ...

Page 359: ...Black plate 17 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 Service and Maintenance 11 17 Date Odometer Reading Serviced By Services Performed ...

Page 360: ...Black plate 18 1 Chevrolet Express Owner Manual 2012 crc 11 11 11 11 18 Service and Maintenance Date Odometer Reading Serviced By Services Performed ...

Page 361: ...hield from outside The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration Engine Identification The eighth character in the VIN is the engine code This code identifies the vehicle s engine specifications and replacement parts See Engine Specifications under Capacities and Specifications on page 12 2 for the vehicle s engine code Servic...

Page 362: ...e Recommended Fluids and Lubricants on page 11 13 for more information Application Capacities Metric English Air Conditioning Refrigerant R134a For the air conditioning system refrigerant charge amount see the refrigerant label located under the hood See your dealer for more information Cooling System without Rear Heat 4 3L V6 9 5 L 10 0 qt 4 8L V8 5 3L V8 11 8 L 12 4 qt 6 0L V8 13 1 L 13 8 qt Coo...

Page 363: ...utaway Standard Tank 124 9 L 33 0 gal Passenger and Cargo 117 3 L 31 0 gal 4 039 mm 159 inch wheelbase or 4 496 mm 177 inch wheelbase only Transmission Fluid Pan Removal and Filter Replacement 4 SPD 4L60 E 4 7 L 5 0 qt 6 SPD 6L90 6 0 L 6 3 qt Transfer Case Fluid 1 4 L 1 5 qt Wheel Nut Torque 190 Y 140 ft lb All capacities are approximate When adding be sure to fill to the approximate level as reco...

Page 364: ... Code Transmission Spark Plug Gap 4 3L V6 X Automatic 1 52 mm 0 060 in 4 8L V8 A Automatic 1 02 mm 0 040 in 5 3L V8 4 Automatic 1 02 mm 0 040 in 6 0L V8 G Automatic 1 02 mm 0 040 in Engine Drive Belt Routing V6 Engines V8 Engines If the vehicle has a diesel engine see the Duramax diesel supplement for more information ...

Page 365: ... Safety Defects to the Canadian Government 13 18 Reporting Safety Defects to General Motors 13 18 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy 13 18 Event Data Recorders 13 19 OnStar 13 20 Navigation System 13 20 Radio Frequency Identification RFID 13 20 Radio Frequency Statement 13 20 Customer Information Customer Satisfaction Procedure U S and Canada Your satisfaction an...

Page 366: ... with your new vehicle However if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two you can file with the Better Business Bureau BBB Auto Line Program to enforce your rights The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpreta...

Page 367: ...al program offers advantages over courts in most jurisdictions because it is informal quick and free of charge For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan CAMVAP call toll free 1 800 207 0685 or call the General Motors Customer Care Centre 1 800 263 3777 English 1 800 263 7854 French or write to The Mediation Arbitration Program c o Customer Care C...

Page 368: ...STEP THREE If your case is not resolved in a reasonable amount of time by your dealer please call the General Motors Customer Assistance Center CAC and provide the following information Name Address Phone number Model year Brand Vehicle Identification Number VIN Mileage Delivery date Description of the problem Dealership name Dealership address See Customer Assistance Offices U S and Canada on pag...

Page 369: ... de C V Customer Assistance Center Av Ejercito Nacional 843 Col Granada C P 11520 Mexico D F 01 800 466 0800 Long Distance 011 52 53 29 0800 Customer Assistance Offices Mexico To contact the Customer Assistance Center CAC use the phone numbers listed in this section Customer assistance is available Monday through Friday 08 00 to 20 00 hours and Saturdays from 08 00 to 15 00 hours All e mail inquir...

Page 370: ...line service and maintenance records Chevrolet dealer locator for service nationwide Exclusive privileges and offers Recall notices for your specific vehicle OnStar and GM Cardmember Services Earnings summaries Other Helpful Links Chevrolet www chevrolet com Chevrolet Merchandise www chevymall com Help Center www chevrolet com pages mds helpcenter faq do FAQ Contact Us Chevrolet Owner Centre Canad...

Page 371: ...TTY 1 888 889 2438 For Canadian purchased vehicles call 1 800 268 6800 Service is available 24 hours a day 365 days a year Calling for Assistance When calling Roadside Assistance have the following information ready Your name home address and home telephone number Telephone number of your location Location of the vehicle Model year color and license plate number of the vehicle Odometer reading Veh...

Page 372: ...n and properly inflated It is the owner s responsibility for the repair or replacement of the tire if it is not covered by the warranty Battery Jump Start Service to jump start a dead battery Services Not Included in Roadside Assistance Impound towing caused by violation of any laws Legal fines Mounting dismounting or changing of snow tires chains or other traction devices Towing or services for v...

Page 373: ...nce provides assistance to the driver and passengers while driving the vehicle within your city of residence or on any passable road in Mexico the United States and Canada Services are subject to the limitations described in the following pages Program coverage varies by country Roadside Assistance is available 24 hours a day 365 days of the year This program expires two years from the date of the...

Page 374: ...emain for up to 48 hours until it can be taken to the dealer If the storage costs exceed the amount authorized the owner is responsible to pay the difference at the time of service Contact Roadside Assistance for more information on authorized amounts Trip Interruption This service is provided if you are prevented from further usage of your vehicle while traveling and it is not possible for the ne...

Page 375: ...ervices provided in the U S and Canada are at the owner s expense and will be reimbursed by Roadside Assistance Services Not Included in Roadside Assistance Roadside Assistance does not cover or reimburse services for the following Events caused by fraud or bad faith by the driver Vehicle immobilization situations due to a major force or unforeseen circumstances such as natural phenomena of an ext...

Page 376: ...ervice Appointments U S and Canada When the vehicle requires warranty service contact your dealer and request an appointment By scheduling a service appointment and advising the service consultant of your transportation needs your dealer can help minimize your inconvenience If the vehicle cannot be scheduled into the service department immediately keep driving it until it can be scheduled for serv...

Page 377: ...arranty repairs and public transportation is used instead of your dealer s shuttle service the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service In addition for U S customers should you arrange transportation through a friend or relative limited reimbursement for reasonable fuel expenses may be available Claim amounts should r...

Page 378: ...hat the vehicle s designed appearance durability and safety are preserved The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty Recycled original equipment parts may also be used for repair These parts are typically removed from vehicles that were total losses in prior crashes In most cases the parts being recycled are from undamaged sections of the vehicle A recycled o...

Page 379: ...with Genuine GM Original Equipment Manufacturer OEM parts or Genuine Manufacturer replacement parts Read the lease carefully as you may be charged at the end of the lease for poor quality repairs If a Crash Occurs If there has been an injury call emergency services for help Do not leave the scene of a crash until all matters have been taken care of Move the vehicle only if its position puts you in...

Page 380: ...er party s insurance company is paying for the repairs you are not obligated to accept a repair valuation based on that insurance company s collision policy repair limits as you have no contractual limits with that company In such cases you can have control of the repair and parts choices as long as the cost stays within reasonable limits Service Publications Ordering Information Service Manuals S...

Page 381: ...cts Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death you should immediately inform the National Highway Traffic Safety Administration NHTSA in addition to notifying General Motors If NHTSA receives similar complaints it may open an investigation and if it finds that a safety defect exists...

Page 382: ...nglish or 1 800 263 7854 French or write General Motors of Canada Limited Customer Care Centre Mail Code CA1 163 005 1908 Colonel Sam Drive Oshawa Ontario L1H 8P7 Vehicle Data Recording and Privacy This GM vehicle has a number of sophisticated computers that record information about the vehicle s performance and how it is driven For example the vehicle uses computer modules to monitor and control ...

Page 383: ...if a non trivial crash situation occurs no data is recorded by the EDR under normal driving conditions and no personal data e g name gender age and crash location is recorded However other parties such as law enforcement could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation To read data recorded by an EDR special equipment is requir...

Page 384: ... used in some vehicles for functions such as tire pressure monitoring and ignition system security as well as in connection with conveniences such as key fobs for remote door locking unlocking and starting and in vehicle transmitters for garage door openers RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information Ra...

Page 385: ...stem that can connect to a live Advisor for Emergency Security Navigation Connection and Diagnostic Services The OnStar system status light is next to the OnStar buttons If the status light is Solid Green System is ready Flashing Green On a call Red Indicates a problem Push Q or call 1 888 4 ONSTAR 1 888 466 7827 to speak to an Advisor Push X to Make a call end a call or answer an incoming call Gi...

Page 386: ...ed to identify the vehicle location and can provide critical information to emergency personnel The Advisor is also trained to offer critical assistance in emergency situations Security OnStar provides services like Stolen Vehicle Assistance Remote Ignition Block and Roadside Assistance if the vehicle is equipped with these services OnStar can unlock the vehicle doors remotely if it is equipped wi...

Page 387: ...dy then a tone 3 Say Goodbye Exits voice commands Get My Destination 1 Push X System responds OnStar ready then a tone 2 Say Get my destination System responds with miles to the destination then responds with OnStar ready then a tone 3 Say Goodbye Exits voice commands Other Navigation Services Available from OnStar OnStar eNav Allows subscribers to send destinations from Google Maps and MapQuest c...

Page 388: ...eady 2 Say Store System responds Please say the number you would like to store 3 Say the entire number without pausing System responds Please say the name tag 4 Pick a name tag System responds About to store name tag Does that sound OK 5 Say Yes or No to try again System responds OK storing name tag Place a Call Using a Stored Number 1 Push X System responds OnStar ready 2 Say Call name tag System...

Page 389: ...low the prompts to speak to an Advisor as soon as possible after acquiring the vehicle The Advisor will update vehicle records and will explain the OnStar service offers and options available How OnStar Service Works Automatic Crash Response Emergency Services Crisis Assist Stolen Vehicle Assistance Vehicle Diagnostics Remote Door Unlock Roadside Assistance Turn by Turn Navigation and Hands Free C...

Page 390: ...CC rules and Industry Canada Standards RSS GEN 210 220 310 Services for People with Disabilities Advisors provide services to help subscribers with physical disabilities and medical conditions Push Q for help with Locating a gas station with an attendant to pump gas Finding a hotel restaurant etc that meets accessibility needs Providing directions to the closest hospital or pharmacy in urgent situ...

Page 391: ...system should still operate to call OnStar However OnStar could have difficulty identifying the exact location In emergency situations OnStar can use the last stored GPS location to send to emergency responders A temporary loss of GPS can cause loss of the ability to send a Turn by Turn Navigation route The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into...

Page 392: ...ge 9 54 Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate Privacy The complete OnStar Privacy Statement may be found at www onstar com Privacy sensitive users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured Third parties may unlawfully intercept or acc...

Page 393: ... Off 5 18 On Off Light 5 18 On Off Switch 3 25 Passenger Status Indicator 5 19 Readiness Light 5 17 Servicing Airbag Equipped Vehicles 3 32 System Check 3 18 All Wheel Drive 10 29 9 30 AM FM Radio 7 7 Anti theft Alarm System Messages 5 38 Antilock Brake System ABS 9 31 Warning Light 5 24 Appearance Care Exterior 10 86 Interior 10 89 Ashtrays 5 9 Assistance Program Roadside 13 7 13 9 Audio Players ...

Page 394: ...ration 5 4 California Fuel Requirements 9 38 Perchlorate Materials Requirements 10 3 Warning 10 2 Canadian Vehicle Owners iii Capacities and Specifications 12 2 Carbon Monoxide Engine Exhaust 9 22 Winter Driving 9 7 Cargo Door Relocking 2 7 Cautions Danger and Warnings iv CD Player 7 12 Center High Mounted Stoplamp CHMSL 10 38 Chains Tire 10 67 Charging System Light 5 20 Check Engine Light 5 20 Ig...

Page 395: ...4 Danger Warnings and Cautions iv Data Recorders Event 13 19 Daytime Running Lamps DRL 6 3 Defensive Driving 9 3 Delayed Locking 2 7 Devices Auxiliary 7 17 Diagnostics OnStar 14 5 Distracted Driving 9 2 Dome Lamps 6 5 Door Ajar Messages 5 33 Cargo Door Relocking 2 7 Delayed Locking 2 7 Locks 2 6 Power Locks 2 7 Rear Doors 2 10 Side 2 8 Sliding 2 9 Drive Belt Routing Engine 12 4 Drive Systems All W...

Page 396: ... 12 4 Exhaust 9 22 Fan 10 24 Heater 9 19 Oil Life System 10 9 Oil Messages 5 35 Oil Pressure Gauge 5 13 Overheating 10 23 Power Messages 5 36 Pressure Light 5 26 Running While Parked 9 23 Starting 9 17 Enhanced Technology Glass 2 17 Entry Exit Lighting 6 6 Equipment Towing 9 51 Event Data Recorders 13 19 Extender Safety Belt 3 16 Exterior Lamp Controls 6 1 Exterior Lamps Off Reminder 6 2 F Fan Eng...

Page 397: ...ions 9 38 Gauges Engine Coolant Temperature 5 14 Engine Oil Pressure 5 13 Fuel 5 12 Odometer 5 12 Speedometer 5 12 Trip Odometer 5 12 Voltmeter 5 15 Warning Lights and Indicators 5 10 General Information Service and Maintenance 11 1 Towing 9 42 Vehicle Care 10 2 Glass Enhanced Technology 2 17 GM Mobility Reimbursement Program 13 7 H Halogen Bulbs 10 34 Hazard Warning Flashers 6 4 Head Restraints 3...

Page 398: ...Plate 10 39 Malfunction Indicator 5 20 Messages 5 36 Reading 6 6 Taillamps 10 37 Lamps Bulb Replacement 10 36 Lap Shoulder Belt 3 11 LATCH System Replacing Parts after a Crash 3 49 LATCH Lower Anchors and Tethers for Children 3 43 Lighter Cigarette 5 9 Lighting Entry Exit 6 6 Illumination Control 6 5 Lights Airbag On Off 5 18 Airbag Readiness 5 17 Antilock Brake System ABS Warning 5 24 Brake Syste...

Page 399: ...anual Mirrors 2 13 Manual Mode 9 28 Manual Windows 2 15 Messages Airbag System 5 38 Anti theft Alarm System 5 38 Battery Voltage and Charging 5 33 Brake System 5 33 Compass 5 33 Door Ajar 5 33 Engine Cooling System 5 34 Engine Oil 5 35 Engine Power 5 36 Fuel System 5 36 Key and Lock 5 36 Lamp 5 36 Ride Control System 5 37 Service Vehicle 5 38 Tire 5 39 Transmission 5 40 Vehicle 5 32 Vehicle Remind...

Page 400: ...lications 13 16 Outlets Power 5 8 Overheating Engine 10 23 Overview OnStar 14 1 P Park Shifting Into 9 20 Shifting Out of 9 21 Parking Brake 9 32 Brake and P Park Mechanism Check 10 33 Over Things That Burn 9 22 Passenger Airbag Status Indicator 5 19 Passenger Sensing System 3 28 Perchlorate Materials Requirements California 10 3 Personalization Vehicle 5 40 Phone Bluetooth 7 22 Power Door Locks 2...

Page 401: ...stem 2 2 2 3 Remote Vehicle Start 2 5 Replacement Bulbs 10 39 Replacement Parts Airbags 3 34 Maintenance 11 15 Replacing Airbag System 3 34 Replacing LATCH System Parts after a Crash 3 49 Replacing Safety Belt System Parts after a Crash 3 17 Reporting Safety Defects Canadian Government 13 18 General Motors 13 18 U S Government 13 17 Restraints Where to Put 3 41 Retained Accessory Power RAP 9 20 Ri...

Page 402: ...11 16 Maintenance General Information 11 1 Parts Identification Label 12 1 Publications Ordering Information 13 16 Scheduling Appointments 13 12 Vehicle Messages 5 38 Servicing the Airbag 3 32 Shift Lock Control Function Check Automatic Transmission 10 32 Shifting Into Park 9 20 Out of Park 9 21 Side Door 2 8 Sidemarker Bulb Replacement 10 36 Signals Turn and Lane Change 6 4 Sliding Door 2 9 Speci...

Page 403: ...ty Grading 10 64 Wheel Alignment and Tire Balance 10 65 Wheel Replacement 10 66 When It Is Time for New Tires 10 61 Tow Haul Mode 9 29 Tow Haul Mode Light 5 24 Towing Driving Characteristics 9 43 Equipment 9 51 General Information 9 42 Recreational Vehicle 10 84 Trailer 9 46 Vehicle 10 84 Traction Control System TCS StabiliTrak Light 5 25 Trailer Tow Mirrors 2 13 Towing 9 46 Transmission Automatic...

Page 404: ...Gauges and Indicators 5 10 Warnings iv Cautions and Danger iv Hazard Flashers 6 4 Washer Fluid 10 25 Wheels Alignment and Tire Balance 10 65 Different Size 10 63 Replacement 10 66 When It Is Time for New Tires 10 61 Where to Put the Restraint 3 41 Windows 2 14 Enhanced Technology Glass 2 17 Manual 2 15 Power 2 15 Swing out Windows 2 16 Windshield Wiper Washer 5 4 Winter Driving 9 7 Wiper Blade Rep...

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