background image

Model Number:

Serial Number:

Date of Purchase:

 

CONTENTS

Preparation . . . . . . . . . . . . . . . .2-5

Assembly  . . . . . . . . . . . . . . . . 6-10

Installation  . . . . . . . . . . . . . . 11-20

Install the Door Control . . . . . . 21-23

Install the Protector System

®

. . 23-26

Power. . . . . . . . . . . . . . . . . . 27-28

Adjustments  . . . . . . . . . . . . . 29-31

Battery Backup. . . . . . . . . . . . 32-33

Operation  . . . . . . . . . . . . . . . . .  34

Features . . . . . . . . . . . . . . . . . .  35

Door Control  . . . . . . . . . . . . . 36-38

Remote Control  . . . . . . . . . . . 39-40

To Erase the Memory  . . . . . . . . .  40

To Open the Door Manually . . . . .  41

Maintenance . . . . . . . . . . . . . . .  42

Troubleshooting. . . . . . . . . . . 43-44

Repair Parts  . . . . . . . . . . . . . 45-46

Accessories. . . . . . . . . . . . . . . .  47

Warranty. . . . . . . . . . . . . . . . . .  48

Belt Drive Battery Backup Garage Door Opener

The Chamberlain Group, Inc.

845 Larch Avenue

Elmhurst, Illinois 60126-1196

■ 

 Please read this manual and the enclosed safety materials carefully!

■ 

 Fasten the manual near the garage door after installation.

   The door WILL NOT CLOSE unless the Protector System

®

 is connected and properly 

aligned.

■ 

 Periodic checks of the garage door opener are required to ensure safe operation.

   The model number label is located on the left side panel of your garage door opener.

   This garage door opener is compatible with MyQ

 and Security

 

2.0™ accessories. 

   DO NOT enable the Timer-to-Close feature if you are installing the garage door opener 

on a one-piece door. The Timer-to-Close is to be used ONLY with sectional doors.

www.chamberlain.com

.

Write down the following information for 
future reference:

Models 

HD920EV • 349544 • WD962KEV • WD962KPEV

FOR RESIDENTIAL USE ONLY 

Summary of Contents for WD962KEV

Page 1: ...this manual and the enclosed safety materials carefully Fasten the manual near the garage door after installation The door WILL NOT CLOSE unless the Protector System is connected and properly aligned...

Page 2: ...for binding or sticking Ifyour door binds sticks or is outofbalance call a trained door systems technician 4 Check the seal on the bottom ofthe door Any gap between the floor and the bottom ofthe doo...

Page 3: ...ENSION BRACKETS MODEL 41A5281 OR WOOD BLOCKS Depending upon garage construction extension brackets or wood blocks may be needed to install the safety reversing sensor q FASTENING HARDWARE Alternate fl...

Page 4: ...complete The images throughoutthis manual are for reference only and your productmay look different A Header bracket B Pulley C Door bracket D Curved door arm E Straight door arm Packaged inside rail...

Page 5: ...H15 Hex Bolt 5 16 18x7 8 4 H21 Lock Washer 5 16 18 7 H20 Nut 5 16 18 8 H16 Self Threading Screw 1 4 14x5 8 2 H14 Clevis Pin 5 16 x1 H13 Clevis Pin 5 16 x1 1 4 H17 Carriage Bolt 1 4 20x1 2 2 H18 Wing N...

Page 6: ...r hole on the frontrail is facing up 1 4 Slide the tapered end ofeach rail section into the larger end ofthe rail section in frontofit The tabs along the side will lock in place All holes in the rail...

Page 7: ...on the back end ofthe rail as shown Tighten securely with the lock nut H4 Do not overtighten 2 2 Remove the two bolts from the top ofthe garage door opener 2 3 Place the U bracket flatside down onto t...

Page 8: ...low itto hang 3 2 Remove the tape from the pulley The center should be greased ifnot regrease the center ofthe pulley 3 3 Insertthe pulley into the window ofthe frontrail 3 4 Insertthe bolt H3 into th...

Page 9: ...ke sure the beltis nottwisted Connectthe trolley threaded shaft H1 with the master link H5 Push pins ofmaster link bar through holes in end ofbeltand trolley threaded shaft H1 Push master link cap ove...

Page 10: ...s Remove the screwdriver H8 to motor unit 5 2 Inserta flathead screwdriver tip into one ofthe nutring slots and brace itfirmly againstthe trolley Nut ring slot 5 3 Tighten the spring trolley nutwith a...

Page 11: ...nnectgarage door opener to power source until instructed to do so 8 NEVER wear watches rings or loose clothing while installing or servicing opener They could be caughtin garage door or opener mechani...

Page 12: ...rance is minimal It may be mounted on the wallupside down if necessary to gain approximately 1 2 1 cm Ifyou need to install the header bracketon a 2x4 on wall or ceiling use lag screws not provided to...

Page 13: ...supportwith the hardware provided H11 OPTION B CEILING INSTALLATION 2 1B Extend the vertical centerline onto the ceiling as shown 2 2B Center the bracketon the vertical mark no more than 6 15 cm from...

Page 14: ...iftthe garage door opener onto a ladder NOTE A 2x4 is ideal for setting the distance between the rail and the door Ifthe ladder is nottall enough you will need help atthis point 4 2 Fully open the doo...

Page 15: ...ed Ceiling 5 1 On finished ceilings use the lag screws H10 to attach a supportbracket not provided to the structural supports before installing the garage door opener Finished Ceiling H10 not provided...

Page 16: ...handle to disengage trolley ONLY when garage door is CLOSED Weak or broken springs or unbalanced door could resultin an open door falling rapidly and or unexpectedly NEVER use emergency release handl...

Page 17: ...racket Drill 3 16 fastening holes Secure the door bracketusing the two selfthreading screws H16 Figure 2 Alternately use two 5 16 bolts lock washers and nuts notprovided Figure 3 Metal insulated orlig...

Page 18: ...e installed on the top edge ofthe door ifrequired for your installation Refer to the dotted line optional placementdrawing For a door with no exposed framing or for the optional installation use lag s...

Page 19: ...s H21 9 3A Attach the straightdoor arm to the door bracketusing the clevis pin H13 Secure with the ring fastener H19 9 4A Attach the curved door arm to the trolley using the clevis pin H14 Secure with...

Page 20: ...ng the bolts H15 nuts H20 and lock washers H21 9 5B Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal The trolley will re engage automatically...

Page 21: ...trols NOTE Older Chamberlain door controls and third party products are notcompatible Install the door control within sightofthe door at a minimum heightof5 feet 1 5 m where small children cannotreach...

Page 22: ...STALLATIONS When wiring the door control to the garage door opener make sure you use the same wires thatare connected to the door control 2 1 Run the white and red white wire from the door control to...

Page 23: ...receiving sensor with a green LED Ifan obstruction breaks the lightbeam while the door is closing the door will stop and reverse to the full open position and the garage door opener lights will flash...

Page 24: ...The lenses on both sensors should pointtoward each other Make sure the lens is notobstructed by the sensor bracket H18 OPTION B WALL INSTALLATION Ifadditional clearance is needed an extension bracket...

Page 25: ...is notobstructed by the sensor bracket H18 2 Wire the Safety Reversing Sensors OPTION A INSTALLATION WITHOUT PRE WIRING PRE WIRED INSTALLATIONS Ifyour garage already has wires installed for the safet...

Page 26: ...For example the white wire would connectto the yellow wire and the white black wire would connectto the purple wire White White Black Yellow for example Purple for example Not Provided Pre installed...

Page 27: ...e Wire PERMANENT WIRING Wire Nuts TYPICAL WIRING 1 1A Plug in the garage door opener into a grounded outlet 1 2A DO NOT run garage door opener atthis time OPTION B PERMANENT WIRING If permanent wiring...

Page 28: ...N E S G N I D N E S Amber LED If the receiving sensor is in direct sunlight switch it with sending sensor so it is on the opposite side of the door invisible light beam IF THE AMBER LED ON THE SENDIN...

Page 29: ...make setup and adjustments easy The adjustments allow you to program where the door will stop in the open UP and close DOWN position The electronic controls sense the amountofforce required to open a...

Page 30: ...til the door is in the desired DOWN position NOTE The UP and DOWN Buttons can be used to move the door up and down as needed 1 5 Once the door is in the desired DOWN position press and release the Adj...

Page 31: ...rses upon contactwith the 1 1 2 inch board remove the board and open close the door 3 or 4 times to testthe adjustment Ifthe testcontinues to fail call a trained door systems technician 3 Test the Pro...

Page 32: ...als on the battery 1 5 Replace the battery cover 1 6 Plug in the garage door opener 1 7 Waitfor the green Battery Status LED to startflashing before proceeding to testthe battery Battery Status LED AL...

Page 33: ...mer to Close and Remote Close features are unavailable Battery status LED GREEN LED All systems are normal A solid green LED lightindicates the battery is fully charged A flashing green LED indicates...

Page 34: ...obstructions 8 NEVER use handle to pull garage door open or closed Ifrope knotbecomes untied you could fall 9 After ANY adjustments are made the safety reversal system MUST be tested 10 Safety revers...

Page 35: ...ge door opener lightbulb as the lightbulb turns offthe sensor LEDs will turn offand whenever the garage door opener lights turn on the sensor LEDs will light The garage door opener will notgo into the...

Page 36: ...nel LEARN A DEVICE Any compatible remote controls wireless keyless entry or MyQ accessories can be programmed to the garage door opener by accessing the menu and using the navigation buttons on the Sm...

Page 37: ...and LED will flash as long as the lock feature is activated and your handheld remote control will notoperate your door atthis time Deactivate Press and hold the LOCK button again for 2 seconds The com...

Page 38: ...or TTC is to be used ONLY with sectional doors LOCK Enable disable lock PROGRAM Add remote controls MyQ devices an extra remote button to control your garage door opener lights or a keyless entry SETT...

Page 39: ...mber PIN ofyour choice on the keyless entry keypad Then press the ENTER button The garage door opener lights will flash or two clicks will be heard when the code has been programmed Repeatthe steps fo...

Page 40: ...nna wires are handing straightdown To Erase the Memory ERASE ALL REMOTE CONTROLS AND KEYLESS ENTRIES 1 Press and hold the learn button on garage door opener until the learn LED goes out approximately...

Page 41: ...pen or closed If rope knotbecomes untied you could fall DISCONNECT THE TROLLEY 1 The door should be fully closed ifpossible 2 Pull down on the emergency release handle so the trolley release arm snaps...

Page 42: ...Canada IC interdisenttoutajustementou toute modification de ce r cepteur IL N EXISTE AUCUNEPI CESUSCEPTIBLED TREENTRETENUEPAR L UTILISATEUR Toutchangementou toute mod fication non express mentapprouv...

Page 43: ...ure both LEDs are steady and notflickering Make sure nothing is hanging or mounted on the door thatwould interruptthe sensor s path while closing 1 5 Door moves 6 8 stops or reverses Manually open and...

Page 44: ...feature is notactivated on the door control Reprogram the remote control Ifthe remote control will still notactivate the door check the diagnostic codes to ensure the garage door opener is working pro...

Page 45: ...3ESTD 1 3 5 2 4 6 1 2 3 Installation Parts DESCRIPTION PART NUMBER 1 Curved Door Arm 178B35 2 Door Bracket with Clevis Pin and Fastener 41A5047 1 3 Emergency Release Rope and Handle 41A2828 4 Header B...

Page 46: ...l HD920EV Model 349544 41D7570 41D7572 41D7571 4 LightSocket 41C279 5 Transformer 41A7635 6 Cover Model WD962KEV KPEV Model HD920EV Model 349544 41A7620 6 41A7620 3 41A7620 7 Motor and Travel Module 4...

Page 47: ...ronize to work with MyQ compatible garage door openers and remote controls AGDMEV MyQ Garage DoorMonitor Monitor open closed status for up to 4 MyQ compatible garage door openers and close them from a...

Page 48: ...is limited warranty will be repaired or replaced at Seller s sole option at no cost to you and returned pre paid Defective parts will be repaired or replaced with new or factory rebuilt parts at Selle...

Reviews: