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Troubleshooting
Additional Troubleshooting (Continued)
The door operator won't operate due to power failure:
•
Disable any door locks. Use the emergency release to disconnect the door. The door can be opened and closed manually. When
power is restored, pull emergency release a second time.
•
When in battery backup mode, battery power will last for 30 hours or up to 20 cycles over a 24 hour period.
Door loses limits:
•
Collar not tightened securely. Tighten collar and reprogram limits (see Adjustment Step 1).
The door operator moves when the door is in operation:
•
Some minor movement is normal for this product. If it is excessive the collar will wear prematurely.
•
Check to make sure the torsion bar is not moving left/right excessively.
•
Check to make sure the torsion bar is not visibly moving up and down as it rotates.
•
Check that the door operator is mounted at a right angle to the jackshaft. If not, move the position of the mounting bracket.
Automatic door lock connector will not fit the door operator plug:
•
Older model 24V door locks are incompatible. Use automatic door lock model 841LM, see Accessories page 31.
The door operator is beeping:
•
A fast beeping indicates unattended closure. The operator has been activated by the myQ
®
App or the garage and gate monitor.
•
A solid orange LED with beep, sounding approximately every 2 seconds, indicates the door operator is operating on battery power.
•
A flashing orange LED with beep, sounding every 30 seconds, indicates the battery is low.
•
A solid red LED with beep, sounding every 30 seconds, indicates the 12V battery will no longer hold a charge and needs to be
replaced.
The door doesn't open as quickly as other dock door operators installed in the building:
•
For heavier doors, consider ordering a battery for extra power.
