Frequently
Asked
Questions
4/11
34
Frequently Asked Questions
Sensor problem
The sensor signal icon does not turn on
(when at least one of speed, cadence, or heart rate sensors is used)
•
Are the sensors paired?
Pairing must be performed in order to use a sensor.
For details, see
•
Is the sensor battery flat?
Replace the battery with a new one.
* If you are using a CATEYE sensor, the associated measurement value will flash
when it is time to replace the sensor’s battery.
For more details on replacing CATEYE sensor batteries, refer to the
(on our website).
•
Is the sensor properly mounted in the correct position?
Read the sensor’s instruction manual and attach the sensor correctly.
* If a magnet sensor is used, ensure that the sensor is mounted in the correct
position relative to the magnet.
* For more details on mounting CATEYE sensors, refer to the
(on our website).
•
Are you using a smartphone app which connects to a sensor?
The sensor may have connected to that smartphone app.
Bluetooth® sensors are only able to connect with a single device at a time. Stop
using such apps (including Cateye Cycling™) simultaneously or change the app
settings to prevent connection to a Bluetooth® sensor.
Current speed remains at 0 even after starting measurement
(when a sensor capable of speed measurement is connected)
Read the sensor’s instruction manual and attach the sensor correctly.
* If a magnet sensor is used, ensure that the sensor is mounted in the correct
position relative to the magnet.
* For more details on mounting CATEYE sensors, refer to the
(on our website).
