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9.
In the event of an unjustified complaint, the User shall bear the costs incurred by the
Guarantor, which consist of: commuting, the cost of technical inspection, the cost of the
listed components, the cost of round-trip courier transport.
10.
The device owner is responsible for all maintenance activities of the device.
11.
Devices fitted with electronic components shall be stored as well as used in rooms where
the air temperature is b 8 and 25 degrees C.
12.
CASTEX reserves the right to refuse free service in the absence of a warranty card.
13.
In case of purchase of the device/equipment at a distance, the Buyer undertakes to send
back to the Seller/Guarantor page III - the collection protocol and receipts for the
Guarantor. In case of non-receipt of the protocol and receipt, the Guarantor may refuse
to provide a free service.
14.
Any complaint must first be submitted to [email protected] or via
https://castex.pl/formularz-reklamacyjny/
website to contact you. The application must
include data such as the type of device, model, applicant's details, date of purchase and
FV number, and the address of the place where the device is located.
