Castelle FAXPRESS PREMIER, Administrator'S Manual

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Admin Guide > Introducing the FaxPress Premier
FaxPress Premier Administrator Guide 7
Technical Support
To qualify for tech support, your FaxPress Premier must be registered with Castelle. Visit
Castelle’s Customer Services web page at:
http://www.castelle.com/support
for more information about product registration.
Technical support is available by mail, fax, e-mail, or phone from 6 a.m. to 5 p.m. Pacific
Standard Time (PST).
Phone: +1(408) 852-8080
Fax: +1(408) 852-8180
E-mail: support@castelle.com
For efficient resolution, please be ready to provide the following information to the Castelle
technical support representative who answers your call:
„
Company name, phone number, pager/cell phone number, email address & fax
number
„
The type and model number of your unit
„
The unit’s 8-digit serial number, printed on a label on the bottom of the unit.
„
The version number of the FaxPress Plus software you are using.
„
The version number of the unit’s firmware.
„
The version number of the network software you are using (e.g., NetWare 3.12.)
„
The network topology (e.g., Ethernet).
„
The name and version numbers of the email system and clients you are using.
„
A description of the problem or its symptoms.
Web Site
The Castelle web site provides a point of departure for a variety of information.
Information regarding the following topics is available at http://www.castelle.com/prod-
ucts
„
FaxPress Server Hardware and Software
„
Sending, Receiving and Managing Faxes
„
Castelle Internet Faxing (CIF)
„
Email Integration
„
Network Integration
„
Automatic Routing and PBX Integration
„
FaxPress Premier White Paper
„
FaxPress Premier Brochure