Troubleshooting
I can’t pair the watch with a
phone.
Q1
I’ve never been able to establish a
(pairing) connection between the
watch and phone.
Are you using a supported phone model?
Check if the phone model and its
operating system are supported by the
watch.
For information about supported phone
models, visit the CASIO Website.
https://world.casio.com/os_mobile/wat/
Did you install G-SHOCK MOVE on your
phone?
G-SHOCK MOVE needs to be installed on
your phone in order to connect with the
watch.
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Install the required app on your
Are your phone’s Bluetooth settings
configured correctly?
Configure the phone’s Bluetooth settings.
For details about setting procedures, see
your phone documentation.
iPhone Users
●
“Settings”
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“Bluetooth”
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On
●
“Settings”
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“Privacy”
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“Bluetooth”
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“G-SHOCK MOVE”
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On
Android Users
●
Enable Bluetooth.
Other than the above.
Some phones need to have BT Smart
disabled to use G-SHOCK MOVE. For
details about setting procedures, see your
phone documentation.
On the Home Screen, tap: “Menu”
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“Settings”
n
“Bluetooth”
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“Menu”
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“BT Smart settings”
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“Disable”.
I can’t reconnect the watch
and phone.
Q1
The watch will not re-connect with the
phone after they are disconnected.
Is G-SHOCK MOVE running?
The watch cannot re-connect with your
phone unless G-SHOCK MOVE is
running on the phone. On your phone’s
home screen, tap the G-SHOCK MOVE
icon. Perform the operation shown on the
screen that appears to pair with the watch.
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Have you tried turning your phone off and
then back on again?
Turn your phone off and then back on
again, and then tap the G-SHOCK MOVE
icon. Perform the operation shown on the
screen to pair with the watch.
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Q2
I can’t connect while my phone is in
the Airplane Mode.
Connection with the watch is not possible
while the phone’s Airplane Mode is enabled.
Disable your phone’s Airplane Mode. On it’s
home screen, tap the “G-SHOCK MOVE”
icon. Next, perform the operation shown on
the screen to pair with the watch.
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Q3
I can’t connect while the watch is in
the Airplane Mode.
Exit the watch’s Airplane Mode.
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Using the Watch in a Medical Facility or
Aircraft
Q4
I changed the phone’s Bluetooth
from enabled to disabled, and now I
can’t connect anymore.
On your phone, turn on Bluetooth. Then on its
home screen, tap the “G-SHOCK MOVE”
icon. Next, perform the operation shown on
the screen to pair with the watch.
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Q5
I can’t connect after turning off the
phone.
Turn on your phone. On its home screen, tap
the G-SHOCK MOVE icon. Next, perform the
operation shown on the screen to pair with the
watch.
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Phone-Watch Connection
Q1
I can’t establish a connection
between the phone and watch.
Have you tried turning your phone off and
then back on again?
Turn your phone off and then back on
again, and then tap the G-SHOCK MOVE
icon. Perform the operation shown on the
screen to pair with the watch.
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Is the watch in the Airplane Mode?
Connection with your phone is not
possible while the watch’s Airplane Mode
is enabled. To connect with your phone,
disable the Airplane Mode.
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Using the Watch in a Medical Facility or
Aircraft
Has the watch been re-paired with the
phone?
Delete the pairing information from G-
SHOCK MOVE and your phone (iPhone
only), and then re-pair them.
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Deleting Pairing Information from G-
SHOCK MOVE
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iPhone Only
Deleting the phone’s pairing
information
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If you are unable to establish a
connection...
After deleting pairing information from the
watch, re-pair it with your phone.
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Deleting Pairing Information from the
Watch
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Operation Guide 3481
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