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8 Troubleshooting guide
The following list provides a guide to basic faults or problems which may occur during day-to-day operation of the
Void Scanner Wi-Fi box, along with their possible causes and a recommended course of action to take.
It is strongly advised that, should any fault occur which is not listed, or if the recommended action does not rectify
the fault, you should contact your local Carlson service centre.
The ‘Int. Power Source’ button does not illuminate when pressed
Cause
Remedy
Reference in manual
The internal battery is not charged. Plug the unit into the charger and
the charger into the mains. Use the
LED indicator on the charger to
determine the status of the battery.
Section 3.2 Battery charger and
section 5 Power management’
The fuse for the internal battery
circuit has blown.
Check the fuse cartridge in the fuse
holder on the internal panel
labelled ‘Fuse (Int.)’. If necessary,
replace the fuse cartridge.
Section 5 Power management
The ‘Ext. Power Source’ button does not illuminate when pressed
Cause
Remedy
Reference in manual
The external battery is not charged. Plug the external battery into the
charger and the charger into the
mains. Use the LED indicator on
the charger to determine the status
of the battery.
Section 3.2 Battery charger and
section 5 Power management
The fuse for the external battery
circuit has blown.
Check the fuse cartridge in the fuse
holder on the internal panel
labelled ‘Fuse (Ext.)’.
If necessary, replace the fuse
cartridge.
Section 5 Power management
The fuse needs replacing frequently
Cause
Remedy
Reference in manual
Inappropriate charging method
Use only the charger supplied with
the unit.
Section 3.2 Battery charger
Using an inappropriate version of
Void Scanner probe
Do not use the unit with a Void
Scanner Mk1 or Mk2. These units
have different power consumption
requirements from Void Scanner
Mk3 onwards.
Electrical fault in the unit or in the
probe
Contact your local Carlson service
centre.
Section 1.1 Dear customer
