Appendix A
—
Troubleshooting
194
Pyxis MedStation 4000 System Console User Guide
User cannot access a medication
You might get a call from a nurse, pharmacy technician, or other station user who
says he or she cannot access a medication that is loaded in the station. Verify that
the desired medication does not appear shaded. If the medication is shaded, the
medication is one of the following:
•
Not loaded at the station.
•
Out of stock.
•
Not accessible to you due to lack of security privileges for the medication.
•
In a failed drawer.
•
A one-time order that has already been removed.
•
On an order that is on hold.
Security groups also affect which medications your users can access. You assign
security groups during formulary and user definition. For you to access a
medication in a station, your security group assignment must match the
medication’s security group.
Summary of Contents for Pyxis MedStation 4000
Page 26: ...Chapter 2 Console Basics 16 Pyxis MedStation 4000 System Console User Guide...
Page 146: ...Chapter 3 Setting Up the System 136 Pyxis MedStation 4000 System Console User Guide...
Page 190: ...Chapter 6 Reports 180 Pyxis MedStation 4000 System Console User Guide...
Page 220: ...Appendix D Cerner 210 Pyxis MedStation 4000 System Console User Guide...
Page 236: ...Glossary 226 Pyxis MedStation 4000 System Console User Guide...
Page 246: ...Index 236 Pyxis MedStation 4000 System Console User Guide...