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Canon VB-R13VE H2, Manual

The Canon VB-R13VE H2 - a cutting-edge surveillance camera offering exceptional performance and advanced features. Enhance your security system with this high-quality device, capable of capturing crystal-clear video footage. Easily access the user manual for free download at manualshive.com, to maximize your knowledge and experience of this outstanding product.

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xiii

In addition to the changes due to the firmware update, the following changes have also been made to the descriptions in 
the "Operation Guide".
The target models for these changes are indicated below.

Information on Other Changes

Changed Information

Target Models

VB-H45, VB-M44
VB-H730F Mk II
VB-S30D Mk II
VB-S31D Mk II
VB-S800D Mk II
VB-S900F Mk II
VB-S805D Mk II
VB-S905F Mk II

VB-S30VE
VB-S800VE
VB-S910F

VB-R13VE (H2), VB-R13VE
VB-R13, VB-R11VE (H2)
VB-R11VE, VB-R11
VB-R12VE (H2), VB-R12VE
VB-R10VE (H2), VB-R10VE
VB-M50B, VB-H652LVE
VB-H651VE, VB-H651V
VB-M641VE, VB-M641V
VB-M640VE, VB-M640V
VB-H761LVE (H2)
VB-H761LVE-H, VB-H761LVE
VB-H760VE (H2), VB-H760VE
VB-H751LE (H2)
VB-H751LE-H, VB-H751LE
VB-M741LE (H2)
VB-M741LE-H, VB-M741LE
VB-M740E (H2), VB-M740E

Discontinuation of the RM Series

P. xiv

Discontinuation of the Setup CD-ROM

P. xiv

Routine Maintenance (formerly: "Cleaning the 
Camera")

P. xiv

Revision to the Operation Guide:
Privileges Required for Operating the Camera 
Viewer

P. xvi

Revision to the Operation Guide:
[Video Record] > [Upload]

P. xvi

Revision to the Operation Guide: 
[Event] > [Timer]

P. xvi

Revision to the Operation Guide:
[Fixed at Infinity]

P. xvi

Revision to the Operation Guide: 
Troubleshooting

P. xvii

Revision to the Operation Guide: 
Viewer Messages

P. xvii

Revision to the Operation Guide: 
List of Factory Default Settings

P. xvii

Summary of Contents for VB-R13VE H2

Page 1: ...ges P iii Information on Other Changes P xiii Operation Guide P 1 Notice on New Functions and Changes Updating to the latest firmware enables new functions and specification changes For information on checking the firmware version and updating the firmware see the next page Operation Guide For those already using this product For the latest information of the firmware update please read P ii to P ...

Page 2: ...h without hydrophilic coating The Operation Guide is written for firmware versions earlier than those indicated in the above table Please read the following pages for information on the new functions and specification changes of the latest firmware version Checking and Updating the Firmware Version Camera Model Firmware Version VB H45 VB H45B 1 VB M44 VB M44B 1 1 1 x VB H730F Mk II VB S30D Mk II V...

Page 3: ... VB M641VE VB M641V VB M640VE VB M640V VB H761LVE H2 VB H761LVE H VB H761LVE VB H760VE H2 VB H760VE VB H751LE H2 VB H751LE H VB H751LE VB M741LE H2 VB M741LE H VB M741LE VB M740E H2 VB M740E Operating Environment Updating the PC environment mobile device information P v Configuring Initial Camera Settings Administrator account registration added 4 P vi Camera Viewer One shot AF button added 1 P vi...

Page 4: ...actory Default Settings Setting values changed IPv4 Administrator Account Focus 5 P xii Factory Default Settings Setting values changed DNS Camera Name Day Night Memory Card Operations P xii Factory Default Settings Setting values changed User Authority P xii Setting Name Displaying of bit rate control P xii New Functions and Specification Changes Target Models VB H45 VB M44 VB H730F Mk II VB S30D...

Page 5: ...11 32 64 bit Chrome 65 2 Windows 10 Pro Windows 10 Enterprise Windows 10 Education Windows 10 Home 32 64 bit Internet Explorer 11 32 64 bit Microsoft Edge 2 Chrome 65 2 Windows Server 2008 Standard SP2 32 64 bit Internet Explorer 9 32 bit Windows Server 2008 R2 Standard SP1 64 bit Internet Explorer 11 32 64 bit Chrome 65 2 Windows Server 2012 Standard 64 bit 1 Internet Explorer 10 32 64 bit Chrome...

Page 6: ...Camera Management Tool to configure the initial settings see Camera Management Tool User Manual Mobile Devices OS Compatible Web Browser Surface 3 Windows 10 Home 64 bit Internet Explorer 11 Microsoft Edge 1 Must be configured to allow use of JavaScript and web storage For Camera Viewer only cookies must be enabled iPad Pro 12 9 inch iPad Pro 10 5 inch iPhone 7 2 iPhone 8 Plus 2 iPhone X 2 iOS 10 ...

Page 7: ...When you click the camera will focus once using autofocus and then switch to manual Saving Snapshots The following Note has been changed Before Change The snapshot is saved as a JPEG file After Change The saving format of the snapshot depends on the web browser being used Important For precautions on focusing and the focus range please refer to Operation Guide ...

Page 8: ...been changed for Exposure Shutter Speed Limit Lower Shutter Speed Limit Upper and Shutter Speed which are displayed when Motion Priority in Simple Camera Settings is selected The notes regarding Motion Priority and Depth Priority in Simple Camera Settings have been changed according to the improved performance Simple Camera Settings Type Motion Priority Exposure Auto Shutter Speed Limit Lower 1 10...

Page 9: ...on box in addition to slider operations Important Note the following regarding Simple Camera Settings Motion Priority Flickering may occur due to fluorescent lighting etc In low light conditions video may become comparatively darker than Standard Settings and noise may increase Depth Priority In low light conditions video may become comparatively darker than Standard Settings and noise may increas...

Page 10: ...ion Method can now be selected Current Volume Level can become displayed for audio input Audio Input Select whether to use audio input from the microphone If you select Enable you can use functions related to audio input such as Audio Server Audio Transmission from the Camera or Event Audio Detection Volume Detection Event If you select Disable and click Apply the following settings are locked and...

Page 11: ... items are now saved when Initialization Network Settings Save is selected Network Settings If you set this to Save the following settings are retained when initializing Administrator Name Administrator Password Network Settings NTP Server HTTP Server Host Access Restrictions Time Zone Certificates Private Key IPsec If you set this to Do not save the above settings are also initialized Since the a...

Page 12: ...ntrol has been changed in Basic Video H 264 1 and H 264 2 Use bit rate control changed to Use bit rate control constant bit rate Do not use bit rate control changed to Do not use bit rate control variable bit rate Item Before Change After Change IPv4 IPv4 Address Settings Method Manual Auto DHCP DNS Set Name Server Address Automatically Disable Use DHCP DHCPv6 Administrator Account Administrator N...

Page 13: ...E VB M641V VB M640VE VB M640V VB H761LVE H2 VB H761LVE H VB H761LVE VB H760VE H2 VB H760VE VB H751LE H2 VB H751LE H VB H751LE VB M741LE H2 VB M741LE H VB M741LE VB M740E H2 VB M740E Discontinuation of the RM Series P xiv Discontinuation of the Setup CD ROM P xiv Routine Maintenance formerly Cleaning the Camera P xiv Revision to the Operation Guide Privileges Required for Operating the Camera Viewe...

Page 14: ...o Image section being added and the explanation on how to clean the camera has been revised in the Cleaning Method section Confirmation of Video Image Regularly check to make sure the set capture area is not misaligned and is still in focus If necessary re adjust Cleaning Method Before beginning any work turn off the power Type Name Distribution Software Network Video Recording Software RM Lite No...

Page 15: ... surface Scratches on the lens surface may result in poor video capture Auto focus functionality may be degraded if the lens surface is dusty or dirty Important By performing an incorrect cleaning method the dome cover or top cover or lens protector could become scratched and will need to be replaced for a fee Therefore follow the next set of instructions carefully Because of dust dirt or fingerpr...

Page 16: ...al is set to an option other than None the timer event will be repeated at the interval specified in Repeat Interval irrespective of the Start Time setting If Repeat Interval is set to None the timer event will be triggered only at the time set in Start Time Note that when set to Enable only Video Record operations can be performed Fixed at Infinity The description of the Fixed at Infinity focus s...

Page 17: ...t environment when in an environment not connectable to the internet Cannot use some functions of the Camera Viewer Follow the procedure in Adding the Camera IP Address as a Trusted Site in the Operation Guide to add this website to Trusted sites in the Security settings and disable the protected mode for the trusted sites when not using Windows Server also disable the protected mode in a similar ...

Page 18: ... beneath the symbol shown above in accordance with the Battery Directive this indicates that a heavy metal Hg Mercury Cd Cadmium Pb Lead is present in this battery or accumulator at a concentration above an applicable threshold specified in the Battery Directive This product should be handed over to a designated collection point e g on an authorized one for one basis when you buy a new similar pro...

Page 19: ...This User Manual should be read before using the network camera ENGLISH Network Camera Operation Guide ...

Page 20: ...E LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE RESULTING FROM THE USE OF THIS MATERIAL OR THE CAMERA Network Security The user is responsible for the network security of this product and its use Take appropriate network security measures to avoid security breaches To the full extent permitted by laws and regulations neither Canon Inc nor any of its subsidiaries or affili...

Page 21: ...t video that was encoded only 1 for a personal and non commercial purpose or 2 by a video provider licensed under the AT T patents to provide MPEG 4 compliant video No license is granted or implied for any other use for MPEG 4 standard Trademarks Microsoft Windows Internet Explorer Windows Server Microsoft Edge Surface and ActiveX are trademarks or registered trademarks of Microsoft Corporation in...

Page 22: ...4 Security Export Control This product is subject to security export control Therefore to export or carry it overseas may require an authorization by governmental agencies ...

Page 23: ...ayed Descriptions use Windows 10 for the operating system Internet Explorer 11 for the web browser and the VB H45 for sample screens The video size set selected for explanations is 1920 x 1080 960 x 540 480 x 270 If using a different video size set substitute those sizes User Manuals Installation Guide Included This describes precautions and procedures for installing the camera Operation Guide Thi...

Page 24: ...B M44 VB H730F Mk II VB S30D Mk II VB S31D Mk II VB S800D Mk II VB S805D Mk II VB S900F Mk II VB S905F Mk II HM4x H730 S30 S31 S80x S90x Symbol Meaning Warning Failure to follow the instructions indicated by this symbol may result in death or serious injury Be sure to follow these warnings to ensure safety Caution Failure to follow the instructions indicated by this symbol may result in injury Be ...

Page 25: ...1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a reside...

Page 26: ...life support systems Depending on the computer and network environment high precision video transmission cannot be guaranteed due to video lag or loss Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions above Caution Failure to do the following may result in camera malfunction Do not capture the sun halogen lamps and other very bright lig...

Page 27: ...cal laws and regulations Be sure to remove the memory card from the camera before the disposal In this guide memory card refers to the various types of memory cards that can be used with the camera Caution Periodically inspect the parts and screws for rust and loosening For inspections please contact the dealer where you purchased the product Failure to follow these precautions could result in inj...

Page 28: ...ating Environment 22 PC Environment Details 22 Verified Mobile Devices Setting Page Camera Viewer Mobile Camera Viewer As of May 2017 23 Steps for Setting Up the Camera 24 Step 1 Preparing to Install the camera 24 Step 2 Installing the Camera 24 Step 3 Setting the Camera Angle 24 Step 4 Using the Camera Viewers 24 Step 5 Adjusting Advanced Settings According to Its Use 24 Troubleshooting 25 Chapte...

Page 29: ...Tilt Zoom 56 Adjusting Video 61 Using Backlight Compensation 62 Using Presets or the Home Position 62 Viewer PTZ and Digital PTZ 63 Magnifying and Display Part of Video Viewer PTZ 63 Cropping and Displaying Part of an Image Digital PTZ 64 Saving Snapshots 67 Recording Video to a Memory Card 68 Recording Videos Manually 68 Confirming Recorded Video 69 Receiving Transmitting Audio 70 Receiving Audio...

Page 30: ...e 96 Camera Control 96 Day Night When Auto Is Set 97 Installation Conditions 98 Camera Position Control 98 External Input Device 98 External Output Device 98 Camera Initial Settings Setting Initial Video Settings 99 Camera Position 99 Camera Settings 100 Camera Day Night Mode Focus Day Night Mode Focus 107 Day Night Mode Focus 107 Camera Control 108 Camera Panorama Creating a Panorama Image 110 Cr...

Page 31: ...Mask 131 Registering Privacy Masks 131 Changing Deleting a Privacy Mask 133 Video and Audio Audio Setting Audio Input Output 135 General Audio 135 Audio Server 136 Sound Clip Upload 1 to 3 137 Server Server HTTP SNMP and FTP Server Settings 138 HTTP Server 138 SNMP Server 138 SNMP v1 and v2c Server 139 SNMP v3 Server 139 FTP Server 139 WS Security 140 Server Video Server Video Transmission Setting...

Page 32: ... Configuring Video Detection 161 Configuring Detection Criteria Detection Conditions Tab 165 Configuring Operations for Detected Event Tab 175 Checking Event Status 175 Displaying Settings for Detection Areas Detection Lines Non Detection Area and Detection Results Display Options 176 Reducing Effects of Lighting Change Detections Settings 176 Context Menu 177 Event Intelligent Function Shared Ope...

Page 33: ...Video Record Settings 196 Memory Card Operations 196 Memory Card Information 198 Maintenance General Displaying Camera Device Information and Perform Maintenance 199 Device Information 199 Tool 199 Initialization 199 Maintenance Backup Restore Saving Restoring Camera Settings 201 Backup Restore 201 Maintenance Update Firmware Updating the Camera Firmware 202 Device Information 202 Update Firmware ...

Page 34: ... in the Information Display 223 Restoring Factory Default Settings 225 Restoring the Initial Settings from a Web Browser 225 Restoring Factory Default Settings with the Reset Switch on the Camera 225 List of Factory Default Settings 227 Index 238 ...

Page 35: ...Chapter Before Use This chapter explains the camera functions software and operating environment It also describes the flow from preparation and setup through to actual use ...

Page 36: ...guest users Monitoring by intelligent functions Inputting outputting audio Using external devices Monitoring by guards etc Pan Tilt Zoom Pan Tilt Audio Output Terminals External Device Input Terminals 2 2 1 1 1 1 External Device Output Terminals 2 2 1 1 1 1 Rotate Video Display Focus Aperture Enhanced Digital Zoom Image Stabilizer Day Night Mode Focus Panorama Creation View Restriction Setting Max...

Page 37: ... 3 5 SP1 when using Internet Explorer 9 or NET Framework 4 5 when using Internet Explorer 10 11 is necessary to use Camera Management Tool and Recorded Video Utility If it is not installed on the computer it will be automatically installed when using the installer P 28 Camera Management Tool This tool is used for batch managing multiple cameras from initial settings to performing maintenance The C...

Page 38: ... You can purchase additional software and licenses as necessary Canon H 264 Additional User License AUL VB Additional license for viewing H 264 video with multiple computers via the Viewer or Recorded Video Utility Each camera includes one license Additional licenses are necessary for multiple computers to view H 264 video from a single camera Type Overview RM Lite Storage Server Up to four camera...

Page 39: ...orting up to 512 cameras Note Licenses for upgrading from RM 9 to RM 25 or RM 64 and from RM 25 to RM 64 are also available RM V This additional license lets you install the RM 64 RM 25 RM 9 RM Manager and RM Viewer on multiple computers Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes RM Lite V This additional license lets you in...

Page 40: ...e Premium SP1 32 64 bit Internet Explorer 11 32 64 bit Chrome 58 2 Windows 8 1 Windows 8 1 Pro Windows 8 1 Enterprise 32 64 bit 1 Internet Explorer 11 32 64 bit Chrome 58 2 Windows 10 Pro Windows 10 Enterprise Windows 10 Education Windows 10 Home 32 64 bit Internet Explorer 11 32 64 bit Microsoft Edge 2 Chrome 58 2 Windows Server 2008 Standard SP2 32 64 bit Internet Explorer 9 32 bit Windows Serve...

Page 41: ...e 1 Must be configured to allow use of JavaScript and web storage For Camera Viewer only cookies must be enabled iPad mini 4 iPad Air 2 iPad Pro iPhone SE 2 iPhone 7 iPhone 7 Plus 2 iOS 9 3 5 iOS 10 3 2 Safari 1 Must be configured to allow use of JavaScript IFRAME html tag and web storage For Camera Viewer only cookies must be enabled Nexus 9 Android 7 1 1 Chrome 58 1 Galaxy Tab S 8 4 Android 4 4 ...

Page 42: ...n Guide Step 3 Setting the Camera Angle Use the Setting Page to set the camera angle while checking video on the computer screen Setting the Camera Angle P 37 Step 4 Using the Camera Viewers Operate the camera while viewing the video in the Viewer Camera Viewer P 39 Step 5 Adjusting Advanced Settings According to Its Use Advanced settings can be made in the Settings Menu such as for camera control...

Page 43: ...Before Use 1 25 Troubleshooting Please refer to Appendix P 205 in case of error messages or problems ...

Page 44: ...26 ...

Page 45: ...Chapter Camera Setup To prepare the camera for use install the necessary software on the computer and configuring the initial settings for web browser security and the camera ...

Page 46: ... automatically install the version appropriate for the version of Internet Explorer used on the computer Software Installation Installation Methods The software can be installed together using Easy Installation or you can select which software to install using Custom Installation Installing Software The installation screen is displayed Note If the User Account Control screen is displayed click Yes...

Page 47: ...ftware that will be installed and click Next If you select Custom Installation select the software to be installed and click Next The User License Agreement screen is displayed 3 Select the installation method 4 Confirm or select the software that will be installed ...

Page 48: ...allation starts The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop 5 Read through the user license agreement and click Yes if you accept it 6 Click Exit or Reboot ...

Page 49: ...re Windows Firewall is enabled you may need to add each software as an application allowed to communicate via the firewall Note Even if you do not perform the following steps you can still add each software with the Windows Security Alert dialog box that is displayed when you launch the software Checking Configuring Security Settings 1 Click System and Security Windows Firewall in Control Panel 2 ...

Page 50: ...sary to add the IP address of the camera to the list of trusted sites Note Set the camera IP address with the Camera Management Tool For details please refer to Camera Management Tool User Manual 3 Click Change settings Allow another app 4 Select the software to use such as Camera Management Tool and click Add 1 Click Network and Internet Internet Options in Control Panel ...

Page 51: ...when entering the IP address For example if you enter 192 160 1 all cameras that share the 192 160 1 portion of the address will be added as trusted sites Sound Settings for Using the Audio Functions In Windows Server the sound function is disabled by default To use audio functions with the viewer follow the steps below to enable the sound function 2 Click the Security tab 3 Click Trusted sites Si...

Page 52: ... displayed The Sound dialog box is displayed If no audio device is installed refer to your computer manual 1 Open Control Panel and click Hardware 2 Click Sound 3 Click Yes 4 Click the Playback tab to confirm that an audio device has been installed ...

Page 53: ... to obtain an IP address from the DHCP server Detect the camera using the Camera Management Tool with a DHCP environment or an IPv6 environment However you can access a camera connected to a network environment without a response from the DHCP server by entering a specific IP address 192 168 100 1 in a web browser The Default Settings top page will be displayed After the camera reboots the Setting...

Page 54: ...36 ...

Page 55: ...Chapter Setting the Camera Angle After installing the camera set the camera angle while checking the video displayed on the Setting Page H730 S80x S90x ...

Page 56: ...g Page in Step 1 the digital zoom area yellow is displayed and digital zoom becomes available The higher the digital zoom ratio the lower the video quality becomes Step 3 Setting the Focus You can manually focus on the subject or fix the focus at infinity When manually operating the focus you can use the One shot AF feature to focus on the subject Camera Initial Settings Camera Settings Focus P 10...

Page 57: ...Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations view live video and check the status of events ...

Page 58: ...t Tool directly into a web browser to display the Setting Page of the camera and start the Viewer from the Setting Page Note For details on settings in the Camera Management Tool please refer to Camera Management Tool User Manual The authentication screen for Setting Page will be displayed The Settings Menu is displayed Note You can set Basic Viewer General Default Page to Display Viewer in the se...

Page 59: ...enter a user name and password If you enter the wrong user name or password you will not be able to connect to the camera Enter the correct user name and password and connect to the camera When Basic Viewer Viewer Settings User Authentication on the Setting Page is set to Do not authenticate the authentication screen is not displayed when connecting the Viewer 5 Enter the administrator name and ad...

Page 60: ...onnecting to the Viewer and you can use the Viewer as a guest user Guest users cannot perform some operations with the Viewer but you can also switch the user in order to use the Viewer as an administrator or authorized user Important Change the administrator password periodically to enhance system security Do not forget the new password Restore factory default settings if you have forgotten the a...

Page 61: ...ication is displayed Camera Viewer Access Restrictions You can set authorized users which require user authentication and guest users which do not require authentication The functions that each user can use in the Camera Viewer depend on the privileges assigned to the user P 88 2 Click Switch Users 3 Enter a user name and password and click OK ...

Page 62: ...owerful privileges are on the left and less powerful privileges are on the right However audio distribution can be set separately In the columns authorized users have higher privileges than guest users Note With the factory default settings authorized users are assigned privileges for camera control With the factory default settings guest users are assigned privileges for camera control video dist...

Page 63: ...g symbols Administrator Privileges Privileged Camera Control or higher privileges Camera Control or higher privileges No Symbol Video Distribution or higher privileges Audio Distribution privileges R S T U V Q 2 3 4 5 6 8 9 10 11 7 17 18 19 20 21 22 24 25 14 12 13 15 1 22 23 16 A B C D K L M N 17 20 18 19 E F G H I J O P ...

Page 64: ...l image of the moment you clicked the button in the control display area P 67 9 Viewer PTZ Button Starts stops the Viewer PTZ When started the Viewer PTZ panel is shown in the control display area P 63 10 Digital PTZ Button Starts stops the Digital PTZ When started the Digital PTZ panel is shown in the control display area P 64 11 Panorama Display Button Displays the panorama display panel in the ...

Page 65: ...size and audio transmission reception of the Viewer E Video Size Select the video reception size and video format from the camera P 51 F H 264 Reception Selects whether to enable or disable H 264 video reception P 51 For guest users H 264 is displayed if Enable is set in Basic Viewer Viewer Settings H 264 for Guest Users on the Setting Page P 95 G Display Size Select the video display size for the...

Page 66: ... zoom in and zoom out P 60 N Zoom Speed Select the operation speed for the zoom button P 60 O Focus Sets the camera to focus on the subject P 61 P Exposure Compensation Corrects the exposure according to the brightness of the subject P 61 Q Day Night Set a capture mode suited to the brightness of the camera installation environment P 61 K L M N O P Q HM4x S30 S31 HM4x H730 S30 HM4x S30 S31 HM4x S3...

Page 67: ...telligent function for each detection setting number P 73 U Intelligent Function Audio Detection Displays the status of Volume Detection or Scream Detection P 73 V Linked Events Displays the status of linked events P 73 21 Information Display Information warning and error messages are displayed P 50 22 Pan Tilt Slider Drag the sliders to pan horizontally or tilt vertically the camera P 56 23 Zoom ...

Page 68: ...es will also be displayed here if there are problems with camera operations or systems For details on the information displayed please refer to List of Viewer Messages P 223 Important When Camera Camera Camera Control Image Stabilizer P 97 is enabled the actual angle of view of the video will be smaller than the zoom values shown in the Information Display Information Display HM4x ...

Page 69: ...N SOFTWARE LICENSE AGREEMENT dialog box is displayed Click Yes to accept the terms of the license agreement The decoder is downloaded from the camera enabling H 264 video reception The CANON SOFTWARE LICENSE AGREEMENT dialog box is not displayed for a guest user 3 Display Size Setting The sizes that can be configured depend on the setting in Basic Video All Videos Video Size Set on the Setting Pag...

Page 70: ...mera Viewer screen The privileges required for operating the menu panel are indicated with the following symbols Video Size Set Setting Selectable Screen Size Remarks 1920 x 1080 960 x 540 480 x 270 Actual Pixels 480 x 270 960 x 540 1920 x 1080 Fit to Window Actual Pixels displays the video at the size at which it is being captured Fit to Window displays the video at the maximum size possible in t...

Page 71: ...ects whether to enable disable H 264 video reception P 51 C Maximum Frame Rate Selects the maximum frame rate for JPEG video P 51 D Audio Reception Plays stops the received audio and sets the volume P 70 E Audio Transmission Plays stops the transmitted audio and sets the volume and audio transmission time P 70 5 Camera Operation Menu Performs the basic settings and operations of the camera F Prese...

Page 72: ...left edge of the screen and the zoom slider on the right edge of the screen L BLC Back Light Compensation Turns on off backlight compensation P 62 M Home Position Move the camera angle to the home position P 62 N Obtain Release Camera Control Privileges Obtain and release the camera control privileges P 55 6 Event and Input Output Menu Use external device output P 72 7 Snapshot Displays the still ...

Page 73: ...ge status the Obtain Release Camera Control Privileges button appearance changes as follows Operating the Camera Important It is necessary to obtain the camera control privileges to perform the operations and configuration as first described in this section Camera control privileges not obtained Control privileges obtained Appearance Control Privilege Status Explanation Control privileges not obta...

Page 74: ... cannot obtain control privileges simultaneously The Obtain Release Camera Control Privileges button is displayed for authorized users and guest users if Camera Control is selected in Basic User Management User Authority on the Setting Page Administrators can take away camera control privileges from authorized users or guest users Authorized users can also take away camera control privileges from ...

Page 75: ... quality is not apparent according to the received video size The models that you can use digital zoom and enhanced digital zoom with are indicated below Digital zoom Enhanced digital zoom Note The zoom magnification for enhanced digital zoom is limited to the video size set by the user with camera control privileges Since other users also use digital zoom with the same zoom ratio video deteriorat...

Page 76: ...m mode an icon zoom in zoom out is displayed in the frame To stop Area Zoom right click with the left mouse button held down and the frame is displayed When dragged left to right the camera will zoom in until the area in the frame fills the video display area When dragged right to left the camera will zoom out centered around the area in the frame Digital Zoom Range Enhanced Digital Zoom Maximum T...

Page 77: ...e area Note When using Drag to Move the pan tilt sliders will not move The camera will stop Using Pan Tilt Zoom in the Camera Control Menu Open the Camera Operation menu and perform camera pan tilt and zoom operations 1 Click the Switch Area Zoom Drag to Move button to enter Drag to Move mode 2 In the video display area drag in the direction you would like to change the camera angle An arrow will ...

Page 78: ...ng the speed of pan tilt zoom operations on the slider or panorama does not change Operating the Camera with the Panorama Display Panel You can operate the camera using the frames within the panorama display panel To display a panorama image in the panorama display panel you must create the image and save it to the camera P 110 The Panorama Display panel is shown in the control display area The fr...

Page 79: ...formation on the range of focus please refer to the table on P 102 Setting the Exposure Compensation Adjust the brightness of the video Move the slider to a negative value to make the video darker or a positive value to make the video lighter Switching Day Night Set the shooting mode according to the brightness of the installation environment of the camera For details on this function see Day Nigh...

Page 80: ... advance When you click the preset selection menu and select a preset from the list that is displayed the camera will be set to the registered setting of the selected preset Clicking the Home Position button will set the camera to the registered setting of the home position Note Register preset home positions in advance in Camera Preset Register Preset P 118 on the Setting Page The registered pres...

Page 81: ...ntire video The video of the area inside the preview frame is magnified to fill the video display area Viewer PTZ and Digital PTZ Viewer PTZ Digital PTZ Enlarges the specified part of the video transmitted from the camera and then displays it in the viewer Transmits only the cropped part of the entire area that can be captured by the camera The size of the received data is large The size of the re...

Page 82: ...er PTZ exits if you perform one of the following operations Click the Viewer PTZ button to disable it Click the Digital PTZ button to start the Digital PTZ Note You can also perform the following operations to retain the zoomed view of the video display area without exiting the Viewer PTZ while the Viewer PTZ button is active purple Click the Close button on the control display area to close the V...

Page 83: ...16 256 x 144 128 x 72 When the aspect ratio 4 3 is selected 640 x 480 512 x 384 384 x 288 256 x 192 128 x 96 Note The preview frame will move in steps Fine tuned movement is not possible The video of the area inside the manipulated preview frame is magnified to fill the video display area Note The Digital PTZ uses digital zoom so the higher the digital zoom ratio the lower the video quality 1 Clic...

Page 84: ...ter Preset on the Setting Page P 118 Exiting Digital PTZ The Digital PTZ exits if you perform one of the following operations Click the Digital PTZ button to disable it Click the Viewer PTZ button to start the Viewer PTZ Note You can perform the following operations to continue Digital PTZ while the Digital PTZ button is active purple Click the Close button on the control display area to close the...

Page 85: ...e Snapshot button again the image displayed in the Snapshot panel will be updated Note The snapshot is saved as a JPEG file The saved snapshots are the same size as the reception video size Saving Snapshots 1 Click the Snapshot button at the moment you want to capture a still image 2 To save the snapshot right click on the Snapshot panel 3 Click Save picture as in the menu that is displayed 4 Ente...

Page 86: ... video recording Recording Video to a Memory Card 1 If you have not obtained camera control privileges click the Obtain Release Camera Control Privileges button to obtain the privileges 2 Click the Memory Card Recording button Recording Recording while camera control privileges are not obtained Not recording while camera control privileges are obtained Not recording while camera control privileges...

Page 87: ...era Viewer 4 69 Confirming Recorded Video Use the Recorded Video Utility to confirm and play back the video manually recorded to a memory card For details please refer to Recorded Video Utility User Manual ...

Page 88: ...o menu However even if the icon is active purple audio input from the microphone will not be received because there is no sound sent from the camera in the following cases While the administrator is transmitting audio when Audio Communication Method is set to Half Duplex in Video and Audio Audio General Audio on the Setting Page P 136 Transmitting Audio You can transmit audio received from an exte...

Page 89: ...ose the Video and Audio menu If Audio Communication Method is set to Half Duplex in Video and Audio Audio General Audio on the Setting Page P 136 there is no sound sent from the camera to other users while the administrator is transmitting audio Therefore even if the Audio Reception button P 70 is active purple audio input from the microphone cannot be received 3 In Input Volume adjust the volume ...

Page 90: ...urple inactive gray status Example Output 1 Output active Output 2 Output inactive Note To operate External Device Output output it is necessary to obtain camera control privileges Checking the Status of Event Detection 1 External Device Input Displays the input status of the external device set in Event External Device P 150 on the Setting Page When a contact input signal is received from an exte...

Page 91: ...splayed in Setting 1 Setting 15 Example Setting 1 Video Detection status ON Other settings Video Detection status OFF Note The icon indicating the detection status will be displayed for a maximum of five minutes except for Moving Object Detection 3 Intelligent Function Audio Detection Displays the status of Volume Detection or Scream Detection set in Event Audio Detection P 152 on the Setting Page...

Page 92: ...74 ...

Page 93: ...ll the settings required for using the camera Please configure the settings on the Setting page according to how the camera will be used before you use the camera The Setting Page also provides menus for when the camera is in operation for example camera maintenance ...

Page 94: ...refer to Camera Management Tool User Manual The user authentication window is displayed The Setting Page is displayed Note The Viewer is displayed when Basic Viewer General Default Page is set to Display Viewer in the setting menu P 94 Settings Menu 1 Viewer Button Start the Camera Viewer P 41 2 Language Switch Button Set the language to display on the screen 3 Setting Menus If you click one of th...

Page 95: ...anged settings and reboot the camera Click Clear to revert to the previous settings Return to the Settings Menu Click Settings Menu at the upper right of each Setting Page to return to the setting menu Important If you open another window or tab to access the camera while an authenticated web page is displayed the authentication information of the displayed web page may be discarded In this case e...

Page 96: ...he video display area Note The displayed items will change depending on the Setting Page Other users cannot access the Viewer while video is being displayed on the Setting Page Also video cannot be displayed or configured while the administrator is connected to the Viewer 1 Video Display Area Camera video is displayed here Use the mouse to set the areas etc The operations on the video display area...

Page 97: ...layed 5 Snapshot Button Open the snapshot window and display a still image of the moment you clicked the button P 67 6 Reconnect Button Reconnects to the camera You can use this when not connecting to the camera 7 Screen Resize Button The size of the video display area is switched each time this button is clicked 8 Switch Mouse Operation Button Click this button to perform camera pan tilt operatio...

Page 98: ...89 Camera date and time settings Video P 91 General video settings such as the size and quality of video transmitted from the camera Viewer P 94 Configure the startup authorization and view of the Viewer Basic Camera Camera P 96 Settings for the camera name and external input output devices and for use and installation of the camera Initial Settings P 99 Sets initial settings such as video quality...

Page 99: ...computer and audio reception from the computer to the camera The settings of this item are the same as those in Video and Audio Audio Audio Server Settings configured on one page are also reflected on the other RTP Server P 142 Settings for RTP streaming Video and Audio Video P 91 ADSR P 126 ADSR is an abbreviation for Area specific Data Size Reduction Reduces the data size of transmitted H 264 vi...

Page 100: ...e etc Backup Restore P 201 Perform backup and restoration Update Firmware P 202 Perform firmware updates Log P 203 Display logs and configure log notification User Page Link to web page customized by the user For information on the User Page contact a Canon Customer Service Center Event External Device P 149 Operation settings for external device output and for external device input triggered even...

Page 101: ... for using IPv4 to connect to the camera The IPv4 address can be assigned by the DHCP server automatically or set manually Basic Network Configuring Network Settings Important If any network settings are changed the camera may become inaccessible from the active web browser In this case a confirmation dialog box will be displayed when you click Apply or Apply and reboot Click OK to apply the new s...

Page 102: ...Pv6 Select this to enable or disable IPv6 Auto RA Select Enable to set an address automatically using RA Router Advertisement network information automatically transmitted from a router Auto DHCPv6 Select Enable to use DHCPv6 to set an address automatically IPv6 Address Manual Enter a fixed IPv6 address if you set the address manually Prefix Length Enter a prefix length if Disable is specified in ...

Page 103: ...ame Server Address Automatically to display the name server address acquired from the DHCP server Name Server Address DHCPv6 Select Use DHCPv6 or Use DHCP DHCPv6 in Set Name Server Address Automatically to display the name server address acquired from the DHCPv6 server Host Name You can register the camera host name in the name server using alphanumeric characters Do not use _ underscore in the ho...

Page 104: ...S This will configure settings for using multicast DNS If you use mDNS the IP address and host name of the camera will be broadcast to other hosts on the network Use mDNS Select this to enable or disable mDNS ...

Page 105: ...d as above for confirmation Authorized User Account Add authorized users User Name Password Confirm Password To add the authorized user enter the user name and password then click Add Enter the user name using alphanumeric characters hyphens and underscores _ Up to 50 authorized users can be added User List Displays a list of added authorized users The order of the list can be changed with the but...

Page 106: ...ileges for authorized users and guest users This setting enables you to set access restrictions for the Camera Viewer P 43 Privileged Camera Control Camera Control Video Distribution Audio Distribution Select the items for granting users privileges An authorized user has higher privileges than a guest user ...

Page 107: ...CP server The acquired NTP server address is displayed in NTP Server DHCP In order to set Use DHCP you must change Network IPv4 IPv4 Address Settings Method to Auto DHCP P 84 Use DHCPv6 The camera time is synchronized with the time of the NTP server at the address acquired from the DHCPv6 server The acquired NTP server address is displayed in NTP Server DHCPv6 In order to set Use DHCPv6 you must c...

Page 108: ... not automatically selected so set it if necessary Note If the NTP server IP address is incorrect or a connection with the NTP server cannot otherwise be established Last Sync Time will not be updated or will be blank Time Zone Select the appropriate time zone When the time zone is changed and Apply is selected the date and time will be automatically changed based on the selected time zone Dayligh...

Page 109: ...II 1920 x 1080 960 x 540 480 x 270 cannot be set for Video Size Set Basic Video Setting Video Size and Quality Important The following may occur if video size video quality and target bit rate are set higher as this increases network load and data size per frame JPEG The frame rate may drop H 264 Video may be temporarily disrupted In case of H 264 video block noise may become noticeable if a large...

Page 110: ...ettings for H 264 1 video transmitted from the camera The video sizes that can be selected depend on the Video Size Set setting Video Size Select the size of the video transmitted from the camera Bit Rate Control Set the video bit rate If you select Use bit rate control constant bit rate please set Target Bit Rate kbps If you select Do not use bit rate control variable bit rate please set Video Qu...

Page 111: ...64 2 video is used for memory card recording and upload the following restrictions apply to the setting Bit Rate Control Use bit rate control constant bit rate only Target Bit Rate kbps 3072 or less I Frame Interval sec either 0 5 1 or 1 5 When dual streaming H 264 videos setting the video size for H 264 1 and H 264 2 to the following combinations restricts the frame rate to a maximum of 15 fps Fo...

Page 112: ...Rotate Video Display If you select Rotate clockwise 90 degrees or Rotate counterclockwise 90 degrees video is displayed in portrait orientation in the Camera Viewer Use this to rotate the camera 90 to capture video in portrait orientation Note Rotation of the video display only affects the Viewer The video in the video display area of the Setting Page is not rotated Uploads and video stored on the...

Page 113: ...47 If you select Enable the CANON SOFTWARE LICENSE AGREEMENT dialog box is displayed Click Yes to accept the terms of the license agreement Important Additional H 264 licenses are required to receive H 264 video on multiple computers P 20 Select Disable for environments in which license management cannot be performed such as environments in which multiple unspecified users access the camera ...

Page 114: ...digital zoom will be displayed next to the zoom slider in Camera Initial Settings only Enhanced Digital Zoom Select this to enable or disable the enhanced digital zoom When the video size is small digital zoom can be used to enlarge it up to the maximum size resolution with reduced video deterioration When Enable is selected an area indicating the enhanced digital zoom and a horizontal line blue i...

Page 115: ...ching Day Mode and Night Mode when Day Night is set to Auto Switching Brightness Select the brightness for switching Day Night Mode when Day Night is set to Auto Select Darker if you want to capture video in color as much as possible Select Brighter to reduce noise Note that this mode switches to monochrome sooner Response sec Select the number of seconds for determining when to switch Day Night M...

Page 116: ...tion Control Settings for camera use when there are no camera control restrictions for users or requests for camera control privileges Restricted to Presets Restricts camera control of the camera angle such as with Camera Viewer to presets including the home position for users other than administrators Camera Position without Control Select the camera operation when there are no users with camera ...

Page 117: ... in Initial Settings Video cropped in the position of the zoom slider is transmitted When Camera Camera Control Digital Zoom is set to Enable P 96 an area indicating digital zoom is displayed in the zoom slider but not in the zoom slider next to the video display area of the Camera Viewer etc Pan Tilt Zoom position Register the present pan tilt and zoom positions as the initial setting You can ope...

Page 118: ...gs Recommended settings for Camera Settings are displayed according to the selected type The table below shows the items and their differing recommended values You can also change the recommended settings as required and click Apply Type Motion Priority Depth Priority Low Light Visibility Data Size Reduction Standard Settings Usage scenario Reduces vibrations for moving subjects Focuses within a w...

Page 119: ...ase Depth Priority In low light conditions video may become comparatively darker than Standard Settings and noise may increase Low Light Visibility Residual images may appear for moving subjects in dark situations Data Size Reduction Residual images may appear for moving subjects in dark situations Important The focus you set is also applied to other users Depending on the lighting used focus may ...

Page 120: ...ic shutter speed adjustment cannot exceed 1 100 seconds while using this mode Auto Shutter priority AE Automatically adjusts the aperture and gain according to the specified Shutter Speed Auto Aperture priority AE Automatically adjusts the gain and shutter speed according to the specified Aperture Manual Manually set Shutter Speed Aperture and Gain Cannot be set when Smart Shade Control is set to ...

Page 121: ...hen Exposure is set other than Manual you can adjust the brightness of the video by selecting the Exposure Compensation Metering Mode When Exposure is set a value other than Manual you can selects a metering mode Center Weighted Performs photometry with the entire screen center weighted Even if there is a slight difference in light and dark around the screen subjects near the center will have the ...

Page 122: ... Shade Control to Manual and the control level to strong Set the control level to mild to reduce the noise White Balance Select the white balance according to the light source to achieve natural color in the video Auto Automatically adjusts the white balance Manual Operate One shot WB R Gain and B Gain to manually set the white balance Daylight Fluorescent approx 6 100K 6 600K Select this when cap...

Page 123: ...es larger Color Saturation Select a color saturation level Haze Compensation If the subject is obscured by haze this adjusts contrast in the video to improve subject visibility Manual Set the level of compensation in Haze Compensation Level Auto Automatically performs haze compensation Select the compensation strength in Haze Compensation Strength Auto P 97 Note When Auto or Manual is selected for...

Page 124: ...is set these will remain in effect even if Day Night is set to Auto on the Setting Page To enable Auto Day Night Mode set Day Night to Auto before exiting the Viewer If you use Auto the infrared filter may move several times while the mode is switching between Day Mode and Night Mode You will not be able to use pan tilt zoom and manual focus during this period If you use infrared illumination from...

Page 125: ...sition None When switching Day Night Mode the camera automatically focuses on each of the fluorescent lighting focus positions set beforehand for Day Mode and Night Mode Compensate for light source Adjust the focus position to suit the light source when switching to Night Mode Light Source If you selected Compensate for light source select the light source Camera Day Night Mode Focus Day Night Mod...

Page 126: ...era is restored See the page P 102 for the focus ranges when using Day Night Mode settings Camera Control Set the camera focus adjustment and day night capture mode when controlling day night mode focus One shot AF Use when Move to registered focus position is selected in Day Night Mode Focus Control When you click Exec it will focus once using autofocus and then switch to manual mode Adjust Focus...

Page 127: ...Setting Page 5 109 Night Mode Video turns to monochrome Removes the infrared filter to increase sensitivity HM4x H730 ...

Page 128: ...slowed down Set the range for panorama creation This enables the panorama creation time to be reduced Specify the panorama creation area If you select Specified the panorama image is created within a set area that can be captured by the camera If you select Not Specified the panorama image is created within the entire area that can be captured by the camera If you selected Not Specified proceed to...

Page 129: ...a Two types of frames are displayed for panorama images 1 Panorama creation area frame red frame Indicates the capture area of the panorama image You can also drag the panorama creation area frame to set the capture range for the panorama image Note If the preview frame is positioned outside the panorama creation area frame you have changed the camera position is moved inside the panorama creation...

Page 130: ...from the Camera You can delete a panorama image saved in the camera The displayed panorama image is cleared The confirmation message is displayed The panorama image saved in the camera is deleted Saving the Panorama Image as an Image File Opening the Image File The captured panorama image can be saved as an image file and image files can be opened as panorama images Only image files in the JPEG fo...

Page 131: ...completed Exposure Lock The exposure for the selected position will be automatically adjusted and locked during capture White Balance Lock The white balance for the selected position will be automatically adjusted and locked during capture Focus Lock The focus for the selected position will be automatically adjusted and locked for the entire scene during capture 1 In Load from file click Exec 2 In...

Page 132: ...d with authorized user or guest user privileges When accessed via RM Lite For presets or functions that move to preset positions Note Even when view restrictions are set an area outside the view restriction may still be displayed momentarily when the camera is controlled near the boundary of the view restriction Camera View restriction Setting View Restriction HM4x S30 S31 The following settings c...

Page 133: ...on to reflect the values to the wide angle preview frame telephoto preview frame Click Preview in Telephoto Wide angle to move the preview frame to the telephoto wide angle limit of the current wide angle preview frame telephoto preview frame and display it in the video display area You can also set the telephoto wide angle limit range by directly moving the operation knob on the zoom slider up an...

Page 134: ...the aspect ratio cannot be changed The telephoto preview frame can be set within the wide angle preview frame 4 Preview Frame Blue Frame Indicates the current position shown in the video display area Note If the preview frame blue frame is positioned outside the pan tilt preview frame red frame you have changed the camera position is moved inside the restricted view If you change the position of t...

Page 135: ...ange Pan Control Range Maximum Horizontal Capture Range Maximum Wide angle Viewing Angle Maximum Vertical Capture Range Setting view restrictions automatically restricts the camera operating angle When using wide angle the camera operating angle would allow capture outside the view restrictions if the angle remained the same Therefore it is narrowed automatically Restricted view angle Camera opera...

Page 136: ...positions Intelligent Function will use for the camera If you use a preset registered with the digital zoom the camera position at registration may not be able to be reproduced with a high degree of accuracy Therefore it is recommended that you use a preset registered in the optical zoom area for the preset tour only and intelligent function Reconfigure the presets if you change the Camera Camera ...

Page 137: ...te If you selected Home home position in the preset list Pan Tilt Zoom position Digital PTZ Position is always registered Camera Settings Select Register to register the current camera settings as a preset H730 S80x S90x 1 Operate the panorama image to set the angle you want to register as the preset 2 Click Camera Settings to set the items as necessary 3 Set the items of preset registration HM4x ...

Page 138: ... are all discarded Deleting a Preset Select the preset to delete in the preset list and click Delete Click Apply to delete the preset from the camera Home home position cannot be deleted Previewing a Preset Select a preset in the preset list and click Preview The preset settings are shown in the video display area Checking Advanced Preset Information Displays the information of the presets registe...

Page 139: ...ed when control privileges are obtained by RM Lite Screen Composition The screen composition differs according to the camera model because the number of tour routes that can be registered number of presets that can be toured with a single route and tour conditions differ Camera Preset Tour Setting the Preset Tour Route Important Intelligent Function cannot be used while using preset tour HM4x H730...

Page 140: ...g P 123 3 Edit Tour Route Displays a list of the presets to tour The presets are toured from the top of the list You can change the order of the presets and set the time to stop at the preset positions etc 4 Video Display Area Displays the current camera video 5 Panorama Screen Displays the panorama images registered in the camera HM4x 2 4 5 3 1 H730 S80x S90x 2 4 6 3 HM4x HM4x ...

Page 141: ...he preset home position that is currently selected Tour Route Settings The number of tour routes you can register and the number of presets that can be toured per route are as follows Maximum 5 routes maximum 64 presets per route Maximum 1 route maximum 20 presets per route Note If the effective conditions or active times of the registered tour routes conflict the routes listed higher in the Route...

Page 142: ...e preset tour always operates Reverse Route If you select Enable the preset tour order in Edit Tour Route will be reversed You can select multiple presets Note If the preset position is outside the restrict view area a warning icon is displayed on the left The preset is added to the Edit Tour Route Select a preset in Edit Tour Route and click the or to change its position in the list If you select...

Page 143: ...ing to the next preset Pause sec Enter the time the camera pauses at the preset position Note If you want to view video during moves between presets select a slow speed If you only want to switch quickly to view video at the preset positions select a fast speed Click Apply after configuring the route The setting will be saved to the camera Note Click Clear to set the route again The settings saved...

Page 144: ...image quality for areas outside the specified area will be reduced according to Data Size Reduction Level Even if the camera pans tilts or zooms zoom is for only the specified area follows the movement of the camera Specified areas can only be configured within view restrictions Specified Area Specify the area where video quality is not to be lowered You can specify up to eight areas with differen...

Page 145: ...area frame the area frame may become hidden To display the area frame again either click the Preview for the target specified area or use the slider to move the camera angle to a position in which the entire area frame is displayed ADSR Set the data size reduction of outside areas set with Specified Area Important If you change the Video Flip setting in Camera Installation Conditions review the sp...

Page 146: ...e in H 264 2 Select Enable to lower video quality of outside areas set with Specified Area in H 264 2 video Data Size Reduction Level Set the data size reduction level for the outside area of Specified Area If you select Low the data size reduction effect is lower If you select High the data size reduction effect is higher ...

Page 147: ...ize text length and text position Check the display after changing the video size and on screen display settings Date display Date display Select whether to display the date on the Video Position of date display Select position for date display on the Video Format of date display Select the year month and day display order Time display Time display Select whether to display the time on the Video P...

Page 148: ...ay Select position for text display on the Video Text string display If Text display is set to Display designated string enter the text string to be displayed in alphanumeric characters Common Settings Color of text Select from eight colors for the text color Background color Select from eight colors for the background color Color depth of text and background Select a color depth combination Filli...

Page 149: ...splay area while the mouse operation switch button is purple Video and Audio Privacy Mask Setting Privacy Mask Important Privacy masks are applied to all video transmitted from the camera live video uploaded video recorded video and video recorded to a memory card Privacy masks are not available in the following situations When the camera is launched immediately after being turned on While a panor...

Page 150: ...ea without deleting it The disabled privacy mask area of the registration area will be displayed with a crossed out frame The color selected here is reflected to all the preview frames and privacy mask areas You can save up to eight privacy masks 2 In Add mask area click Add 3 Set the size and position for the preview frame in the video display area Important Set the privacy mask area to a slightl...

Page 151: ...for selecting the privacy mask area Click the privacy mask area you want to change in the privacy mask registration area Click Preview in the mask area you want to display Click the privacy mark area shown in the video display area 7 Click Apply Important Check privacy mask settings again if you change the Basic Video All Videos Video Size Set settings You will need to set the position of the priv...

Page 152: ...hat have not been saved in the camera by clicking Apply are all discarded The changed privacy mask area is saved to the camera Deleting a Privacy Mask from the Camera Click Delete for Mask area in the privacy mask that you want to delete then click Apply The selected privacy mask area is deleted from the camera 1 Select the privacy mask area you want to change 2 Change the position and size of the...

Page 153: ...ream Detection Event Disable Video and Audio Audio Setting Audio Input Output Important Video and audio can be distributed to up to 30 clients However when there are many clients or they are connected to the camera over an SSL TLS connection the video frame rate may slow down and the sound may drop out if audio reception from the camera is enabled The video and audio may not be synchronized If the...

Page 154: ...ing that occurs when the microphone and speaker are placed nearby However there is no sound sent from the camera to the viewer while the camera is receiving audio from the viewer or while an audio file is being played back Full Duplex Audio can be transmitted from the camera to the viewer even while the camera is receiving audio from the viewer Audio Server Set audio transmission from the micropho...

Page 155: ... is used when audio playback is set in Event External Device Input P 150 or Event Intelligent Function the Event tab P 178 Browse File Specify the sound clip to upload and click Add To be able to upload a sound clip it must satisfy the following requirements Playback length Less than 20 seconds File Format wav µ law PCM 8bit Sampling frequency 8000 Hz monaural If it is blank when you click Apply t...

Page 156: ... RFC1213 Use SNMP v1 and v2c If you select Enable you can use SNMP v1 and v2c to browse the camera information from an SNMP manager Server Server HTTP SNMP and FTP Server Settings Important If the setting of HTTP Port or HTTPS Port is changed and the camera may become inaccessible from the active web browser a confirmation dialog box will be displayed Click OK to apply the new setting If you reboo...

Page 157: ...ty Level Select the security level to use for SNMP v3 Authentication Algorithm If you selected Authentication but no encryption or Authentication and encryption for Security Level select the authentication algorithm Authentication Password If you selected Authentication but no encryption or Authentication and encryption for Security Level set the authentication password Encryption Algorithm If you...

Page 158: ...140 WS Security Check Time on Authentication Select whether to check the time information of data transmitted by the client ...

Page 159: ...rators can queue for camera control Maximum Connection Time sec Enter the maximum time in seconds during which an individual client can connect to the camera If set to 0 the connection time is unlimited Camera Control Time sec Enter the maximum time Camera Viewer can retain camera control privileges Server Video Server Video Transmission Settings Important When there are many clients or they are c...

Page 160: ... 0 0 to 239 255 255 255 IPv6 Address starting with ff00 8 Set IPv4 to 0 0 0 0 and IPv6 to 0 to disable multicast Multicast Port Enter the multicast port number for audio transmission If set to 0 multicast is disabled Multicast TTL Enter the effective range for multicast transmission If set to 0 multicast is disabled The TTL Time To Live representing the effective range for multicast transmission i...

Page 161: ... through the router and be transmitted For example if TTL is set to 1 multicast transmission is confined to the local segment only and cannot pass through the router to be transmitted Audio Transmission Select whether to use audio transmission for RTP streaming Enable cannot be selected if Video and Audio Audio General Audio Audio Input is set to Disable Note RTP Streaming URL rtsp IP Address Port...

Page 162: ...cord settings configured with each of the Event External Device Audio Detection and Linked Events The setting in the Event tab of the Intelligent Function P 178 When using the upload function or recording to the memory card do not change the settings in the Settings Page Doing so may result in the upload function or the recording to memory card to stop If you are using either HTTP or FTP upload to...

Page 163: ... enabled disable Active Event Operation Inactive Event Operation or Ongoing Active Event Operation P 150 If Timer Event is enabled increase the value in Repeat Interval P 155 HTTP Upload Settings for the HTTP upload function when Upload is set to HTTP Upload The HTTP upload function sends notifications via HTTP or via HTTP with attached images depending on the network camera event For information ...

Page 164: ...aming Select a file naming rule for the upload file YYYYMMDDHHMMSSms Video is uploaded according to the file name format of year month day hour minute second ms jpg Example 20160123112122000 jpg YYYYMMDD Directory HHMMSSms A subdirectory named year month day is created first and then the video is uploaded using the file name hour minute second ms jpg Example 20160123 112122000 jpg Loop Video is lo...

Page 165: ... as well as the name of the created file Parameters can be specified in the entry with the character P 206 FTP Upload Test Clicking Exec initiates an upload test based on the settings currently entered Only a single JPEG will be uploaded but it is not necessary to click Apply at that time After entering a password first click Exec then click Apply ...

Page 166: ...cation Select an authentication method suited to the destination SMTP server User Name Password POP Server Enter the user name and password needed for authentication and the POP server host name or IP address when e mail authentication is set to POP before SMTP User Name Password Enter the user name and password needed for authentication when e mail authentication is set to SMTP AUTH Subject Enter...

Page 167: ...urs when the output terminal connection opens If you set Normally Close an active event occurs when the output terminal connection opens and an inactive event occurs when the output terminal connection closes Active Output Format Select the output format when the external device output is active Pulse Output Time sec Enter the output duration time sec when Active Output Format is set to Pulse Even...

Page 168: ... according to their settings when an inactive event is completed Ongoing Active Event Operation Select the operation to be performed during an active event This can only be set when Active Event Operation is set to Enable If Enable is set Video Record and E mail Notification will be executed according to their settings during the active event Preset If you specify a preset the camera angle will au...

Page 169: ...h Sound Clip Upload 1 to 3 P 137 in Video and Audio Audio in advance Volume Enter the volume for the sound clip Day Night Mode Switching Select the Day Night Mode switching behavior when an external device input event is triggered When Switch to Day Mode is set switches to Day Mode when an active event is triggered and switches to Night Mode when an inactive event is triggered When Switch to Night...

Page 170: ...nter the reference volume level to be used for detection Set the reference volume level by performing an actual test while checking Current Volume Level before configuring the setting Current Volume Level The current volume level is displayed on the status bar The level set in Reference Volume Level is indicated by a red mark Volume below the reference level is displayed in blue that above the ref...

Page 171: ...elect the actions of the external device output when an ON event is triggered External Device Output for OFF Event Select the actions of the external device output when an OFF event is triggered Scream Detection A scream detection event is triggered when sounds from someone such as a scream or cry are detected You can also set the operations to perform depending on the scream detection event Screa...

Page 172: ...etection event If you select Enable and a scream detection event is triggered an e mail notification will be sent To use e mail notification you must set Video Record E mail Notification P 148 beforehand External Device Output for ON Event Select the actions of the external device output when an ON event is triggered Important When the camera is triggered by a scream detection event and moved to a...

Page 173: ...Continuous Settings is set to Disable enter the end time of the timer event in the 24 hour format Repeat Interval Select a repeat interval for timer events The timer event will be triggered at the selected intervals Operation Set the operations to be performed when timer events are triggered Start Time Preset When 24 Hour Continuous Settings is set to Disable and you specify a preset the camera an...

Page 174: ...ed This can only be set with Timer 1 Select Switch to Day Mode to switch to Day Mode at the start time and Night Mode at the end time Select Switch to Night Mode to switch to Night Mode at the start time and Day Mode at the end time Repeat Interval is not supported Important If you set Start Time and End Time and select a preset with Start Time Preset the Day Night setting in Camera Preset Camera ...

Page 175: ...uitable for applications where high reliability is required If constant and maximum reliability is required for surveillance it is not recommended that you use this function Canon shall assume no liability for any accident loss or other undesirable outcomes resulting from Intelligent Function operations Camera Viewer RM Viewer Camera E mail Notification Network Video Recording on Storage Server Up...

Page 176: ...Removed Object Detection Detect objects that have been removed This can be used to detect actions such as the taking away of valuables Removed object detection is triggered when an object is removed from the detection area for a specified duration Background Video Generated Moving object enters leaves area Change in Designated Area Analysis Moving Object Detected Detection begins when a moving obj...

Page 177: ... detect actions such as when someone climbs over a barrier and enters a restricted area in a museum etc This determines that an object is entering when the decision point of the object detection frame enters the detection area and the specified duration has elapsed Background Video Generated Tampering Video Changes Analysis Camera Tampering Detected Detection begins when the ratio of change in a v...

Page 178: ...mera operation or the preset home position has changed If Status in Detection Settings has Enable when the camera position is fixed control privileges cannot be obtained by the Viewer connected by the user without privileges for privileged camera control or RM Viewer Also the preset tour will no longer run If you use a preset registered with the digital zoom the camera position at registration may...

Page 179: ... on settings for each type of detection please refer to Configuring Detection Criteria Detection Conditions Tab P 165 For details on how to adjust presets please refer to Camera Preset Registering Presets P 118 Note You can select presets that meet the following conditions Presets configured within the view restrictions Presets with pan tilt and zoom setting values not blank configured in Register...

Page 180: ...etection settings clear the Enable these detection settings checkbox Enter the Detection Settings Name if necessary P 166 To delete detection area settings select the detection area settings to delete and click Delete in Detection Settings List 2 Click Add in Detection Settings 3 Select Detection Settings Number 1 to 15 and Detection Type for the detection setting to be added 4 Click OK ...

Page 181: ...he camera However note that detection settings only added to the detection setting area by clicking Add are all discarded You can check the detection status of the specified detection settings in video display area the Event column in Detection Settings or the Event and Input Output menu in the Camera Viewer P 72 Setting a Non Detection Area You can set an area where changes are not detected to pr...

Page 182: ...x To delete non detection area settings select the non detection area settings to delete and click Delete in Non detection Area Settings List Important The non detection area set in the non detection area settings is reflected in all detection settings If the area in the detection settings and the area in the non detection area settings overlap the non detection settings are prioritized 1 Click No...

Page 183: ...e checked in the video display area and the Status column in Non Detection Settings If the Enable non detection area checkbox is cleared Disable is displayed for the Status column in Non Detection Settings and the non detection area is not shown in the video display area Configuring Detection Criteria Detection Conditions Tab Detection criteria is controlled and set in the video display area for e...

Page 184: ...izing or changing the shape of the rectangle that is shown in the video display area Drag the area to move it and drag the vertices to resize it Using Polygonal Click the video display area to place a vertex for the polygon at the clicked position Place the vertices in order then either click the first vertex again or double click the last vertex to set the polygon detection area Drag the area to ...

Page 185: ...he center of the video display area allowing you to check the size ratio while specifying the setting Detection Status for Moving Object Detection All moving objects detected are displayed with profile lines If a moving object is smaller than Object Size its profile lines are white If the moving object is larger than Object Size its profile lines take on the same color as the detection area indica...

Page 186: ...ay area allowing you to check the size ratio while setting Detection Status for Abandoned Object Detection All moving objects detected are displayed with profile lines If Object Size and Duration Sec are not met profile lines are white If both Object Size and Duration Sec are exceeded the profile lines take on the same color as the detection area indicating that detected mode has been triggered 1 ...

Page 187: ...ify a profile and detect checkbox cleared Set how large an object that is removed must be to trigger removed object detection in the detection area set in step 2 When the setting values or slider is changed an indicator representing the object size is shown for one second in the center of the video display area allowing you to check the size ratio while specifying the setting A removed object is d...

Page 188: ...n object to be detected as a removed object 5 Click Apply Important A removed object may not be detected in the following cases When long and thin objects are removed When the same object is placed continuously and some of the objects are removed When objects of the same shape are placed together and some of the objects are removed If the video inside the detection area changes without an object b...

Page 189: ...ure Camera Tampering Detection For Camera Tampering Detection the entire video display area is the detection area The area cannot be changed In Change Ratio you can set the ratio of screen change for the entire video display area to determine as tampering detection When the setting values or slider is changed an indicator representing the ratio of the entire video display area is shown for one sec...

Page 190: ...camera tampering detection is changed or when switching to camera tampering detection settings from settings for another detection mode How to Configure Passing Detection The detection line for passing moving objects is determined by setting the passing direction and object decision point In the video display area click the start point of the detection line Click another point The passing detectio...

Page 191: ...ected as passed The decision point is indicated by a cross on the detection frame of the moving object Set the size ratio of moving objects for the entire screen If the moving object exceeds the set value for Object Size it will be targeted for passing detection When the setting values or slider is changed an indicator representing the object size is shown for one second in the center of the video...

Page 192: ... be performed when an event occurs How to Configure Intrusion Detection Set the area for which you want to detect intrusions The decision point is indicated by a cross on the detection frame of the moving object Important Perform a detection test after configuring passing detection to make sure the detection frame of a moving object continues to be displayed Object Size Indicator 1 In the video di...

Page 193: ...erations to be performed upon detection of changes in a subject For details on settings please refer to Configuring Operations for Detected Event Tab P 178 Checking Event Status If the intelligent function moving object detection abandoned object detection removed object detection camera tampering detection passing detection and intrusion detection detects something the event icon in that row turn...

Page 194: ...ction results for the same types of detection settings as those selected in Detection Settings List Disable No detection areas lines or detection results are displayed The following settings can be selected for Non detection Area Only selected non detection areas Only the non detection areas selected in the Non detection Area Settings List are displayed All non detection areas All the non detectio...

Page 195: ...ing to the clipboard The detection settings name and display color are not copied Paste detection condition settings Paste the copied detection criteria from the clipboard to the detection setting being configured Pasting is possible only if the source and the target are the same detection type Copy event settings Copy the event settings of the selected detection setting to the clipboard Paste eve...

Page 196: ... the timing set in 1 Video Record E mail Notification on the Setting Page must be set in advance P 148 Video Record When selected video recording begins according to the timing specified in 1 Video Record Upload P 144 or Memory Card Video Record Settings P 196 on the Setting Page must be set in advance 3 Specify Audio Playback Timing Audio Playback at ON Event When selected the sound clip specifie...

Page 197: ... when detected mode ends and to select the operation active or inactive Restarting Intelligent Function If the background video has changed while you were specifying settings or detection results are not as specified restart the Intelligent Function 1 If you have not yet obtained the camera control privileges click the Obtain Release Camera Control Privileges button and obtain the control privileg...

Page 198: ...tched to Night Mode Note It is necessary to set presets beforehand with Camera Preset P 118 You can set the timing for event triggered Day Night Mode switching in Day Night Mode Switching in External Device Input P 150 or Timer P 155 Event Switch Day Night Executing Presets When Switching Day Night Mode Important When the user has camera control privileges the presets for Preset when Switching to ...

Page 199: ...iggered if both event types selected with Event 1 and Event 2 are triggered Set Event Order and Event Gap for this OR A new linked event is triggered if either event type selected with Event 1 or Event 2 is triggered Event Order You can select the order two events must be triggered when Event Linking Method is set to AND If set to None the order will not be considered Event Gap seconds Enter the i...

Page 200: ...n ON event If Enable is selected Video Record and E mail Notification will be executed according to their settings during the linked event Preset If you specify a preset the camera angle will automatically move to the preset location when a linked event is triggered It is necessary to set presets beforehand with Camera Preset P 118 Note Preset cannot be configured when Intelligent Function is incl...

Page 201: ...ding to the ON OFF combinations for Event 1 and Event 2 In the examples below Event Gap is four seconds and each cell in the graphs below represents one second Event Linking Method Set to OR Only One Event ON Both Events ON Event Linking Method is Set to AND Event Order is Specified This shows examples when Event Order is set to Event 1 2 When Event Order is set to None and Event Linking Method is...

Page 202: ...not occur here ON Event 1 Event 2 Consolidated State OFF ON OFF ON OFF The gap between the occurrence of event 2 after the occurrence of event 1 exceeds the value specified for the Event Gap setting Therefore a linked event does not occur Event Gap 4 Sec in This Example ON Event 1 Event 2 Consolidated State OFF ON OFF ON OFF The linked event does not occur when event 1 turns OFF but at the moment ...

Page 203: ...ess Subnet Network Address Subnet Enter IPv4 addresses into the list and select Yes or No for access for each address You can specify the subnet to set access restrictions by network or host If set to No access to all ports is blocked Security Host Access Restrictions Setting Access Restrictions Important To prohibit access via a proxy server in HTTP connection a proxy server address must be set I...

Page 204: ...estrictions Default Policy Select whether to allow or block access from IPv6 addresses that have not been specified in Prefix Prefix Length Prefix Prefix Length Enter IPv6 addresses prefixes into the list and select Yes or No for access for each address You can specify the prefix length to set access restriction by network or host If set to No access to all ports is blocked ...

Page 205: ...166 1 alpha 2 country code State Province ST Locality L Organization O Organizational Unit OU Common Name CN Enter state province name locality organization name organizational unit and common name in alphanumeric characters spaces or printable characters Enter an FQDN format host name etc to set the common name required Validity Period Start Date Validity Period End Date Set the validity period o...

Page 206: ...annot be deleted Set HTTPS Connection Policy to HTTP before deleting a certificate The deletion will take effect after rebooting Delete Intermediate Certificate Click Exec to delete the intermediate certificate along with the cross root certificate However if SSL TLS communications are enabled the certificate cannot be deleted Set HTTPS Connection Policy to HTTP before deleting a certificate The d...

Page 207: ...log box may be displayed indicating that the web browser has accepted the certificate and a connection can be made If the dialog box is not displayed register the CA certificate in the web browser Important Even if you set SSL TLS communication here SSL TLS communication is not performed unless you install a certificate Video distribution performance decreases when performing SSL TLS communication...

Page 208: ...ation Password Enter the required password for authentication This is displayed only when Authentication Method is set to EAP MD5 EAP TTLS or EAP PEAP Certificate Information This is displayed only when Authentication Method is set to EAP TLS EAP TTLS or EAP PEAP CA Certificate Status If no CA certificate is installed Not Installed is displayed If a CA certificate is installed the validity period ...

Page 209: ...d is set to EAP TLS Client Private Key Password Enter the password for the client private key Required when a password has been configured for the private key This is displayed only when Authentication Method is set to EAP TLS Delete Certificate Deletes all installed CA certificates client certificates and client private keys Only CA Certificate is displayed when Authentication Method is set to EA...

Page 210: ... Method set to Manual in Basic Network IPv4 For IPv6 addresses use addresses set with IPv6 Address Manual in Basic Network IPv6 If the IPsec setting is changed and the camera may become inaccessible from the active web browser a confirmation dialog box will be displayed Click OK to apply the new settings If you reboot the camera and cannot connect to the camera from the web browser any available U...

Page 211: ... to 5 IP security can be specified through auto key exchange or manual setting with up to five communicating devices Auto Key Exchange Note If auto key exchange is used it will take approximately 5 to 10 seconds before communication with the camera starts IPsec Set Select which IPsec sets the camera will use IPv4 IPv6 or neither IPsec Mode Select the IPsec mode Destination IPv4 Address Destination...

Page 212: ...ation algorithm supported by the device to connect to If ESP is used alone No Authentication cannot be selected SA ESP Encryption Key outbound Enter the SA encryption key for outbound If AES 3DES or DES was selected in SA ESP Encryption Algorithm set a 128 bit 192 bit or 64 bit hexadecimal number respectively This item need not be set if NULL was selected SA ESP Authentication Key outbound Enter t...

Page 213: ...lected in SA AH Authentication Algorithm set a 160 bit or 128 bit hexadecimal number respectively SA AH SPI outbound Enter the SA SPI value for outbound Set a desired value in the range of 256 to 4294967295 SA AH Authentication Key inbound Enter the SA authentication key for inbound If HMAC_SHA1_96 or HMAC_MD5_96 was selected in SA AH Authentication Algorithm set a 160 bit or 128 bit hexadecimal n...

Page 214: ...ards can be used SD memory card SDHC memory card SDXC memory card microSD memory card microSDHC memory card microSDXC memory card For inserting and removing the memory card please refer to Installation Guide If you are using the memory card in the camera for the first time format the memory card after inserting it into the camera P 198 Video Record Settings Sets whether to record video from the ca...

Page 215: ...d in the JPEG format regardless of the Video Format setting the frame rate is fixed at 1 fps Pre event Buffer number of frames JPEG Pre event Buffer sec H 264 Enter the number of frames or seconds of video to be buffered before the event Enter the maximum number of frames for JPEG or the maximum number of seconds for H 264 1 or H 264 2 in Video Format Depending on conditions however saving the set...

Page 216: ...d capacity Memory Card Recognition Displays the current status of the memory card Memory Card Operation Status Displays the operation status of the memory card Operable All operations are possible Recreating video management information This status indicates that video management information is being recreated Other operations cannot be performed Deleting videos This status indicates that videos a...

Page 217: ...Reboot the camera Initialization Initialize the camera Network Settings If you set this to Save the following settings are retained when initializing Administrator Name Administrator Password Network Settings NTP Server HTTP Server Maintenance General Displaying Camera Device Information and Perform Maintenance Caution You must not turn off the camera while Restore Default Settings is in operation...

Page 218: ... Tool to configure the initial settings Restore Default Settings The initial settings are restored according to the selection in Network Settings after rebooting Note It is recommended that you back up each current setting before you click Exec in Restore Default Settings The camera can also be restored to factory default settings using the reset switch Note however that this will reset all camera...

Page 219: ...the password to use when backing up and restoring This is the password for encrypting the backup data itself When restoring from encrypted backup data enter the password set when backing up Note The settings are not restored if the password set when backing up and the password set when restoring do not match Maintenance Backup Restore Saving Restoring Camera Settings Caution You must not turn off ...

Page 220: ...ork Settings NTP Server HTTP Server Host Access Restrictions Time Zone Certificates Private Key IPsec Update Firmware Click Browse specify a firmware file for update and click Exec When the confirmation message is displayed click OK to start the firmware update The camera is rebooted after the firmware is updated Maintenance Update Firmware Updating the Camera Firmware Caution You must not turn of...

Page 221: ...tification Level Select the log notification level For details on levels of log messages please refer to Log Messages on the Camera P 211 Copy E mail Settings Copies the e mail settings used in Video Record E mail Notification P 148 However Password is not copied Mail Server Name Enter the host name or IP address of the SMTP server Mail Server Port Enter the port number for the SMTP server factory...

Page 222: ...e user name and password needed for authentication when e mail authentication is set to SMTP AUTH Subject Enter the subject of the e mail in alphanumeric characters Log Notification Test Clicking Exec initiates an e mail notification test based on the settings currently entered If something other than None is selected for Authentication click Exec before clicking Apply after entering the Password ...

Page 223: ... provides supplementary information on camera functions and explains the measures to take when trouble occurs or a message is displayed during camera use It also explains how to reset the camera to the factory default setting state ...

Page 224: ...unction Detection Setting 15 201 Linked Event 1 202 Linked Event 2 203 Linked Event 3 204 Linked Event 4 N Reason for capture character string External input device name alphanumeric characters Intelligent Function Detection Setting name alphanumeric characters NULL blank entry or interval timer test O Reason for capture ON OFF OFF ON X Width of image Number of pixels in horizontal direction Y Hei...

Page 225: ...ied below HTTP Upload P 145 Parameter query string All modifiers can be used FTP Upload P 146 Subdirectory Name to Create Only the modifiers y m d w H h n can be used File Name to Create Only the modifiers y m d w H M S s n can be used E mail Notification P 148 Message Body All modifiers can be used ...

Page 226: ... network to connect to Configure to exclude the camera or the software where the problem occurred in your security software The Camera Viewer will not launch If the message Your web browser is not supported is displayed use Internet Explorer 9 or greater or a version of Chrome that is guaranteed to operate If the message JavaScript is not available or disabled on your web browser is displayed clic...

Page 227: ...om the viewer to the camera or while an audio file is being played back when Audio Communication Method is set to Half Duplex in Video and Audio Audio General Audio on the Setting Page Configure to exclude the camera or the software where the problem occurred in your security software The camera cannot be controlled If you connect the Camera Viewer as an administrator you will have exclusive posse...

Page 228: ...ord Settings on the Setting Page When Video Record Action is set to Upload change it to Record to Memory Card When recording mode stream video that could not be transmitted due to network errors or video for which the HTTP FTP upload failed is not stored on the memory card check Operation Settings under Memory Card Memory Card Operations on the Setting Page When Operation Settings is set to Save L...

Page 229: ...tion Can t update system settings S302 Meaning An error generated while the system was saving a setting Setting could not be saved Countermeasure Provide enough memory space by deleting unnecessary files in the user memory area etc Description Can t update files of system settings S303 Meaning An error generated while the system was saving a setting Setting could not be saved Countermeasure Provid...

Page 230: ...blems such as contact with peripheral items the camera is faulty Arrange for servicing Description event initialization error 1 2 S410 1 Error number 2 Cause of error Meaning An error occurred in the initialization of the event service Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description extio initialization error 1 2 S411 1 Error number 2 C...

Page 231: ... 2 V300 1 Video number 2 Error number Meaning An error in the video input was detected that may adversely affect the operation of the camera Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description cannot work intelligent 1 2 3 V320 1 Error number 2 Cause of error 3 Error information Meaning An internal error occurred in intelligent service Coun...

Page 232: ...rror Meaning Failed to initialize intelligent service Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description intelligent working error 1 2 V421 1 Error number 2 Cause of error Meaning An error that does not permit recovery occurred while intelligent service was running Countermeasure If the problem persists after rebooting the camera is faulty...

Page 233: ...arameter 1 R302 1 user_account User account IP_address IP address of the camera profile_media_configuration MediaConfiguration information RTSP_port_number RTSP port number Meaning Parameter acquisition has failed Description metadata initialization error R303 Meaning Metadata distribution initialization has failed Description delete session from some kind of error client_IP 1 session_ID 2 R304 1 ...

Page 234: ...orama image information acquisition failed Description stream buffer overflowed W230 Meaning The image buffer for the stream recording overflowed and images were discarded Description 1 unusual request 2 B101 1 Client host s IP address 2 Unusual type 400 404 Meaning Refused due to command error 400 and parameter error 404 Description 1 request denied 2 B102 1 Client host IP address 2 Denial type 4...

Page 235: ...ent mode is Auto C201 Meaning Day Night Mode could not be switched Countermeasure Set Day Night Mode to manual Description command queue overflowed C211 Meaning The camera control command queue overflowed and some commands were discarded Countermeasure Allow a longer interval 200 ms for sending the camera control command Description video 1 warning 2 V200 1 Video number 2 Error number Meaning An e...

Page 236: ...fication was forcibly disabled Description authentication mode invalid uploader set smtp auth forcibly A138 Meaning The setting for e mail notification authentication mode is invalid SMTP_AUTH was forcibly set Description event queue is full A274 Meaning Event buffer for upload overflowed Countermeasure Make adjustments to reduce the number of event occurrences Description buffer queue is full A27...

Page 237: ...thorization error R103 Meaning RTSP authentication has failed Description RTSP Error error_code d Service Unavailable R107 d 400 Value used for RTSP is invalid 401 RTSP authentication failure or missing valid authentication information 457 Playback time for RTSP is invalid 501 An invalid RTSP option was used 503 Failure to offer service due to insufficient resources The number of maximum RTP sessi...

Page 238: ...r User prio Priority W030 1 W WebView session V Session less video client N Session less event client 2 Connect Disconnect Meaning The camera server client was connected or disconnected Description 1 host Host user User video jpg h264 Number of frames W031 1 W WebView session V Session less video client Meaning When a client disconnected the total data that was sent to the client is displayed in n...

Page 239: ...ing The uploader was started or stopped Description uploader mail normal 1 test 2 A040 1 Number of normal uploads 2 Number of test uploads Meaning Shows the number of uploads executed Description uploader ftp normal 1 test 2 A041 1 Number of normal uploads 2 Number of test uploads Meaning Shows the number of uploads executed Description uploader http normal 1 test 2 A042 1 Number of normal uploads...

Page 240: ...sessions 3 V 4 A 5 M 6 BC 7 R004 1 Client IP address 2 Profile name of requested TEARDOWN 3 Total number of client sessions 4 Total distribution count of Video stream 5 Total distribution count of Audio stream 6 Total distribution count of Metadata stream 7 Total distribution count of AudioBackChannel Meaning RTSP TEARDOWN request was received Description start multicast profile 1 num_of_sessions ...

Page 241: ... attempt was made to manually record to a memory card with insufficient capacity Recording to memory card is not allowed Recording to the memory card failed because Memory Card Operations Operation Settings was not set to Save Logs and Videos You cannot control the camera unless you exit Digital PTZ and Viewer PTZ The video display area was clicked with the Digital PTZ or Viewer PTZ enabled Start ...

Page 242: ...Audio Audio Audio Server Audio Reception from Viewer was set to Disable You clicked the Audio Distribution button while receiving audio when Audio Communication Method was set to Half Duplex in Video and Audio Audio General Audio Your web browser is not supported You started the Camera Viewer with an unsupported web browser ActiveX is disabled ActiveX is disabled in the web browser settings or sys...

Page 243: ...on the Camera If you have forgotten or do not know the IP address of the camera or your Administrator password you cannot operate the camera via the network In this case press the reset switch to reset the camera The camera does not have a power switch To turn the camera on or off connect or disconnect the power cable The reset switch is located in a recessed area Push the switch using the tip of ...

Page 244: ...226 Reset Switch LED LED Reset Switch H730 S30 S31 S80x S90x Reset Switch LED ...

Page 245: ... Audio Distribution Yes Guest User Audio Distribution Yes Current Date and Time Settings Settings Method Set manually Set NTP Server Settings Automatically Disable NTP Server Synchronization Interval minutes 5 Last Sync Time Time zone GMT 09 00 Osaka Sapporo Tokyo Daylight Saving Time Disable VB H45 VB H730F Mk II VB S30D Mk II VB S31D Mk II VB S800D Mk II VB S900F Mk II All Videos Video Size Set ...

Page 246: ... H45 VB M44 VB H730F Mk II VB S30D Mk II Item Setting H730 S80x S90x HM4x H730 S30 VB S31D Mk II VB S800D Mk II VB S805D Mk II VB S900F Mk II VB S905F Mk II Camera Control Digital Zoom Disable Enhanced Digital Zoom Disable Maximum Digital Zoom Magnification 5 Image Stabilizer Disable Smart Shade Control Strength Auto Medium Haze Compensation Strength Auto Medium Motion Adaptive Noise Reduction Dis...

Page 247: ...30 HM4x S30 H730 HM4x H730 HM4x H730 H730 HM4x H730 HM4x S30 S31 HM4x S30 S31 HM4x S30 HM4x S30 S31 Pan Tilt Zoom position Register Digital PTZ Position Register Camera Settings Register Do Not Register Preset Name preset 1 Show in Viewers Enable Route List Route Conditions to Enable Settings Disable Route Name Specify Active Time Not Specified Start Time 00 00 End Time 00 00 Reverse Route Disable...

Page 248: ...II VB S30D Mk II Item Setting HM4x H730 H730 HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x H730 S30 VB S31D Mk II VB S800D Mk II VB S805D Mk II VB S900F Mk II VB S905F Mk II Installation Location Security Level No authentication and no encryption Authentication Algorithm MD5 Encryption Algorithm DES SNMP v1 and v2c Server Community Name SNMP v3 Server User Name Security Level No authentic...

Page 249: ...er of frames 0 Post event Buffer number of frames 0 Pre event Buffer sec 0 Post event Buffer sec 0 Item Setting HTTP Upload Notification Notification Only with HTTP URI User Name Proxy Server Proxy Port 80 Proxy User Name Parameter query string FTP Upload Notification Video data upload with FTP FTP Server User Name PASV Mode Enable File Upload Path File Naming YYYYMMDDHHMMSS ms Maximum Number of L...

Page 250: ...Conditions The reference volume level or above Reference Volume Level 50 Detection Condition Duration sec 0 ON Event Operation Disable Item Setting HM4x S30 S31 HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x OFF Event Operation Disable Ongoing ON Event Operation Disable Preset None Video Record Disable E mail Notification Disable External Device Output for ON Event Disable External Device ...

Page 251: ...nal Device Input Input 1 Item Setting HM4x S30 S31 HM4x S30 S31 HM4x S30 S31 HM4x H730 External Device Input Status Active Event 2 Event Type Intelligent Function Intelligent Function Setting 1 Intelligent Function Status ON Operation ON Event Operation Disable OFF Event Operation Disable Ongoing ON Event Operation Disable Preset None Video Record Disable E mail Notification Disable External Devic...

Page 252: ...nt Linking Method AND Event Order None Event Gap seconds 2 Item Setting HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x S30 S31 HM4x H730 HM4x H730 HM4x H730 HM4x H730 Event 1 Event Type External Device Input External Device Input Input 1 External Device Input Status Active Event 2 Event Type Intelligent Function Intelligent Function Setting 1 Intelligent Function Status ON Operation ON Eve...

Page 253: ...5 User Name IPsec IPsec Auto Key Exchange Auto Key Exchange Settings IPsec SA Encryption Algorithm AES 3DES IPsec SA Authentication Algorithm HMAC_SHA1_96 IPsec SA Validity Period min 480 ISAKMP SA Encryption Algorithm AES 3DES ISAKMP SA Authentication Algorithm SHA1 DH Group Group 14 Group 5 Group 2 ISAKMP SA Validity Period min 480 IPsec Set 1 IPsec Set Disable IPsec Mode Tunnel Mode Destination...

Page 254: ...ty Gateway IPv6 Address Destination Subnet Mask Length 16 Item Setting Destination Prefix Length 16 IKE Pre Shared Key SA ESP Encryption Algorithm AES SA ESP Authentication Algorithm HMAC_SHA1_96 SA ESP Encryption Key outbound SA ESP Authentication Key outbound SA ESP SPI outbound SA ESP Encryption Key inbound SA ESP Authentication Key inbound SA ESP SPI inbound SA AH Authentication Algorithm HMAC...

Page 255: ...ound SA AH Authentication Algorithm HMAC_SHA1_96 SA AH Authentication Key outbound SA AH SPI outbound SA AH Authentication Key inbound SA AH SPI inbound Video Record Settings Video Record Action Upload Memory Card Operations Operation Settings Save Logs and Videos Video Format JPEG Pre event Buffer number of frames 0 Post event Buffer number of frames 0 Pre event Buffer sec 0 Post event Buffer sec...

Page 256: ...1 Camera Control Time 141 Camera Management Tool 19 Camera Name 96 Camera Operation Day Night 61 Exposure Compensation 61 Focus 61 Pan Tilt 60 Pan Tilt Speed 60 Zoom 60 Zoom Speed 60 Camera Tampering Detection 159 171 Camera Viewer 39 40 Certificate Information 190 Certificate Management 188 191 Client Certificate 190 Color Saturation 105 Control Privileges 55 Current Settings 199 Current Volume L...

Page 257: ... 88 H H 264 Video 20 51 126 H 264 1 92 H 264 2 93 Haze Compensation 105 Haze Compensation Level 105 Haze Compensation Strength 97 Home Position 62 118 Host Access Restrictions 185 186 HTTP Port 138 HTTP Server 138 HTTP Upload 145 HTTPS Connection Policy 188 HTTPS Port 138 I I Frame Interval 92 Image Detection 73 Image Stabilizer 97 Information Display 50 Information Message 223 Infrared Filter 106...

Page 258: ...orama Display Panel 60 Panorama Screen 79 122 Parameter 206 Passing Detection 159 172 Password 41 87 Post event Buffer 145 197 Pre event Buffer 145 197 Prefix 84 186 Preset 62 66 118 150 153 182 Start Time Preset 155 When switching Day Night Mode 180 Preset Name 120 Preset Selection Menu 62 Preset Tour 121 Privacy Mask 131 Privileged Camera Control 44 88 Pulse 149 R Reboot 199 Reconnect 79 Recorde...

Page 259: ...ting 51 H 264 51 Maximum Frame Rate 52 Video Size 51 Video Detection 158 161 Video Display Area 46 78 Video Distribution 44 88 Video Flip 98 Video Format 145 197 Video Management Information 198 Video Quality 92 Video Record 150 153 154 155 182 Video Record Action 144 196 Video Saving 198 Video Server 141 Video Size 51 92 143 Video Size Set 91 View restriction 114 Viewer Camera Viewer 19 39 Mobile...

Page 260: ...BIE 7197 000 CANON INC 2017 ...

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