Canon TS8350 Series Online Manual Download Page 387 | Manualshive

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When Error Occurred

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.

When an error occurs, a message is displayed on the computer or on the printer. For some errors, a support
code (error number) is also displayed.

When a Support Code and a message are displayed on the computer
screen (Windows):

When a Support Code and a message are displayed on the printer
(touch screen):

For details on how to resolve errors with Support Codes, see

List of Support Code for Error

For details on how to resolve errors without Support Codes, see

Message (Support Code) Appears

.

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Summary of Contents for TS8350 Series

Page 1: ...TS8300 series Online Manual English ...

Page 2: ...Detect Same Printer Name 63 Connects to Another Computer via LAN Changes from USB to LAN Connection 64 Printing Network Settings 65 Reconfiguration Method of Wi Fi Connection 70 IJ Network Device Setup Utility macOS 71 IJ Network Device Setup Utility 72 Starting Up IJ Network Device Setup Utility 73 Diagnosing and Repairing Network Settings 74 List of Models Which Does Not Support Diagnosis and Re...

Page 3: ... to Detach Attach the Document Cover 115 Inserting the Memory Card 117 Before Inserting the Memory Card 118 Inserting the Memory Card 120 Removing the Memory Card 122 Replacing Ink Tanks 123 Replacing Ink Tanks 124 Checking Ink Status on the Touch Screen 129 Ink Tips 130 If Printing Is Faint or Uneven 131 Maintenance Procedure 132 Printing the Nozzle Check Pattern 135 Examining the Nozzle Check Pa...

Page 4: ... Printer 182 When Repairing Lending or Disposing of the Printer 184 Keeping Print Quality High 185 Main Components and Their Use 186 Main Components 187 Front View 188 Rear View 191 Inside View 192 Operation Panel 193 Power Supply 194 Checking that Power Is On 195 Turning the Printer On and Off 196 Checking the Power Plug Power Cord 198 Unplugging the Printer 199 Using the Operation Panel 201 Chan...

Page 5: ...Limit 239 Unsupported Media Types 241 Handling Paper 242 Before Printing on Art Paper 243 Printing 245 Printing from Computer 246 Printing from Application Software macOS AirPrint 247 Printing 248 Perform Borderless Printing 251 Printing on Postcards 253 Adding Printer 255 How to Open Printer Settings Screen 256 Displaying the Printing Status Screen 257 Deleting the Undesired Print Job 258 Removin...

Page 6: ...r 303 Frequently Asked Questions 308 Network Settings and Common Problems 310 Network Communication Problems 312 Cannot Find Printer on Network 313 Cannot Find Printer on Check Printer Settings Screen During Setup Windows 314 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Power Status 315 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Se...

Page 7: ...le Printing Scanning from Smartphone Tablet 343 Cannot Print Scan from Smartphone Tablet 344 Printing Problems 348 Printer Does Not Print 349 Ink Does Not Come Out 352 Printer Does Not Pick up or Feed the Paper No Paper Error 353 Cannot Print on the Disc Label 356 Printout Results Are Unsatisfactory 358 Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines 360 Lines Ar...

Page 8: ...ssages 386 When Error Occurred 387 Message Support Code Appears 388 List of Support Code for Error 391 List of Support Code for Error Paper Jams 393 1300 394 1303 396 1304 397 1313 398 Paper Is Jammed inside Printer 399 Removing Jammed Paper from Rear Side 402 1000 407 Paper is Not in the Cassette 1003 408 1013 409 1200 410 1401 411 1600 412 1660 413 1688 414 1689 415 1700 416 Shipping Tape etc Ar...

Page 9: ...5012 429 5100 430 5200 431 5B00 432 6000 433 C000 434 ...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10 ...

Page 11: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 12: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 12 ...

Page 13: ...other countries USB Type C is a trademark of USB Implementers Forum Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above cop...

Page 14: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 15: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 16: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 17: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 18: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 19: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 20: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 21: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 22: ...copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice s...

Page 23: ...ight notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this soft...

Page 24: ...ifications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www freetype org All right...

Page 25: ...l copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not jus...

Page 26: ... merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMI...

Page 27: ...ode must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products deri...

Page 28: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying Printing Photos from Memory Card Printing a Disc Label from a Computer Copying a Disc Label 28 ...

Page 29: ...int photos with Easy PhotoPrint Editor 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 29 ...

Page 30: ...ght paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch screen 30 ...

Page 31: ...or Windows The procedure below is for a computer running the Windows 10 operating system From the Start menu select All apps Canon Utilities Easy PhotoPrint Editor For macOS From the Go menu in Finder select Application and double click the Canon Utilities folder the Easy PhotoPrint Editor folder and then the Easy PhotoPrint Editor icon 9 Click Photos icon E 10 Click Browse F in Computer and selec...

Page 32: ... Windows Specify the number of copies your model name the paper size and other options For macOS Specify the number of copies the paper size and other options Note Selecting Same No of each photo enables you to specify the number of copies for all photos with a single setting Selecting Same No of each photo disables the number of copies setting specified for each photo When unchecked the previous ...

Page 33: ...r and other options and then click Print The operation panel is opened and the paper output tray is pulled out automatically then printing will start Note Easy PhotoPrint Editor lets you easily create and print original collages cards or calendars using your favorite photos Easy PhotoPrint Editor Guide 33 ...

Page 34: ...etails on how to download Canon PRINT Inkjet SELPHY see below Print Photos from Your Smartphone 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 34 ...

Page 35: ...ght paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch screen 35 ...

Page 36: ...tart Canon PRINT Inkjet SELPHY from your smartphone tablet 9 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 10 Select a photo You can also select multiple photos at once 11 Specify the number of copies paper size etc 12 Start printing The operation panel is opened and the paper output tray is pulled out automatically then printing wi...

Page 37: ... copy them to plain paper loaded in the cassette 1 Pull out the cassette A from the printer 2 Remove the cassette cover B 3 Slide paper guides C in front and D on right to open guides 4 Load plain paper in portrait orientation WITH PRINT SIDE FACING DOWN 37 ...

Page 38: ...5 Align paper guides C in front and D on right with paper length and width 6 Mount cassette cover B and insert cassette into printer 38 ...

Page 39: ...r F 10 Load original WITH SIDE TO COPY FACING DOWN and align it with alignment mark G 11 Close the document cover 12 Check paper settings and tap Black H or Color I The operation panel is opened and the paper output tray is pulled out automatically then copying will start 39 ...

Page 40: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 40 ...

Page 41: ... to print photos on a memory card 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 41 ...

Page 42: ...ght paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch screen 42 ...

Page 43: ...in accordance with the size and type of the loaded paper 8 Insert the memory card The figure below shows the SD SDHC SDXC memory card as an example Note For details on inserting memory cards other than SD SDHC SDXC see below Inserting the Memory Card 9 Flick right and left through the photos E and select one 10 Check paper settings and tap Color F 43 ...

Page 44: ...tray is pulled out automatically then printing will start Important Do not remove the memory card during printing Data on the memory card may be damaged Note Your printer is equipped with many other convenient photo print features Printing Photo Data 44 ...

Page 45: ...g so can damage the printer 1 Start Easy PhotoPrint Editor For Windows The procedure below is for a computer running the Windows 10 operating system From the Start menu select All apps Canon Utilities Easy PhotoPrint Editor For macOS From the Go menu in Finder select Application and double click the Canon Utilities folder the Easy PhotoPrint Editor folder and then the Easy PhotoPrint Editor icon 2...

Page 46: ...Next D 5 Click Browse E in Computer and select folder with photos you want to print 6 Click photos F you want to print and select Open G 7 Edit disc label and select Next H You can change the background or add texts Easy PhotoPrint Editor Guide 46 ...

Page 47: ...ttings J For Windows Specify the number of copies your printer name and other options For macOS Specify the number of copies and other options 10 Start printing For Windows Click Print K For macOS Click Next When the Print dialog appears specify your model name and other options and then click Print 47 ...

Page 48: ...out multi purpose tray from multi purpose tray storage compartment L 12 Place printable disc on multi purpose tray 1 WITH PRINT SIDE FACING UP place printable disc and press it against lock M at bottom 2 While pressing down lock with printable disc insert top of printable disc into slits N 48 ...

Page 49: ...ntal direction until arrow on multi purpose tray guide is approximately aligned with arrow on multi purpose tray 15 Select OK on printer s touch screen The multi purpose tray is drawn into the printer and printing will start 16 After printing is complete pull multi purpose tray from printer to remove it 49 ...

Page 50: ...ng down lock M take out printable disc from slits N on multi purpose tray and remove it Note Easy PhotoPrint Editor enables you to print photos onto the disc label with various layouts Easy PhotoPrint Editor Guide 50 ...

Page 51: ...sc BD DVD CD etc and print it onto a printable disc 1 Select Copy A on the HOME screen 2 Select Disc label copy B 3 Check message and select OK 4 Specify the print area of the printable disc as necessary Select Outer circle or Inner circle C specify the print area then select OK D 51 ...

Page 52: ...ct Bleed proof Blurring may be reduced by printing with less ink 6 Open the document cover F 7 Load copy source BD DVD CD etc WITH ITS LABEL SIDE DOWN on platen 8 Close the document cover 9 Select OK on the touch screen 10 Open operation panel G until horizontal 52 ...

Page 53: ...to load the printable disc is displayed 12 Take out multi purpose tray from multi purpose tray storage compartment J 13 Place printable disc on multi purpose tray 1 WITH PRINT SIDE FACING UP place printable disc and press it against lock K at bottom 53 ...

Page 54: ...ht in in horizontal direction until arrow on multi purpose tray guide is approximately aligned with arrow on multi purpose tray 16 Select OK on the touch screen The multi purpose tray is drawn into the printer and copying will start Important Do not open the document cover until copying is complete 17 After copying is complete pull multi purpose tray from printer to remove it 54 ...

Page 55: ...18 While pressing down lock K take out printable disc from slits L on multi purpose tray and remove it Note Your printer is equipped with many other disc label print features Disc Label Printing 55 ...

Page 56: ... cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connec...

Page 57: ...tion Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility ...

Page 58: ...ess router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless...

Page 59: ...then configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the d...

Page 60: ...Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection 60 ...

Page 61: ...meout setting 15 minutes Enable disable Bonjour Enable Service name Canon TS8300 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network SSID device name DIRECT abXX TS8300series 1 Password Y...

Page 62: ...om and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 62 ...

Page 63: ... The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network...

Page 64: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 64 ...

Page 65: ...es 8 When the confirmation screen for printing passwords appears select ON or OFF The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XX...

Page 66: ...hentication Authentication method None auto open shared WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefi...

Page 67: ...X 3 2 33 IPsec IPsec setting Active 3 2 34 Security Protocol Security method ESP ESP AH AH 3 2 35 Wireless LAN DRX Discontinuous recep tion wireless LAN Enable Disable 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Passwor...

Page 68: ...etting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Printing LPD printing setting Enable Disable 5 7 RAW Printing RAW printing setting Enable Disable 5 9 Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 Pict...

Page 69: ...device ad dress of the printer XXXXXXXX 6 5 Bluetooth Device Name Bluetooth device name of the printer XXXXXXXX 7 Web Services Web Services 7 1 Unsent Usage Logs Number of unsent us age logs 0 to 200 7 2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX 7 3 Web Service Status Registration status Not set Disabled Registration pending Registered 7 4 Log Transmission Sta tus Transmission...

Page 70: ...etup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that printer is turned on 2 Select Wireless connect on HOME screen Using the Operation Panel 3 Select Yes on the displayed screen Follow instructions on your smartphone or tablet 4 If message saying setup is completed appea...

Page 71: ...evice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 71 ...

Page 72: ...mputer on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install IJ Network Device Setup Utility disable block function of firewall 72 ...

Page 73: ...ect IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device Setup Utility starts diagnosis and repair of network Diagnosing and Repairing Network Settings 73 ...

Page 74: ...List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communic...

Page 75: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 75 ...

Page 76: ...Handling Paper Originals Ink Tanks Multi purpose Tray Memory Card etc Loading Paper Placing Multi purpose Tray Loading Originals Inserting the Memory Card Replacing Ink Tanks 76 ...

Page 77: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 77 ...

Page 78: ...ized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tra...

Page 79: ...this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see...

Page 80: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 80 ...

Page 81: ...not slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 81 ...

Page 82: ...tting confirmation screen for the rear tray appears on the touch screen 8 If page size and media type on touch screen match size and type of paper loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded paper 82 ...

Page 83: ...The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accorda...

Page 84: ...see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Pa...

Page 85: ...WN and place it in center of cassette Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion G the paper may not be fed properly 85 ...

Page 86: ...ks into place 7 Slide right paper guide D to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark H Keep the paper stack height below the tabs I of the paper guides 86 ...

Page 87: ...tects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings When the cassette is pulled out it autom...

Page 88: ...88 ...

Page 89: ...ouble flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and s...

Page 90: ...s 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 6 Slide right paper guide D to align with both sides of envelopes 90 ...

Page 91: ...Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently 91 ...

Page 92: ... Note When printing starts the operation panel is opened and the paper output tray is pulled out automatically To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displaye...

Page 93: ...Placing Multi purpose Tray Cautions When Printing with Multi purpose Tray Placing a Printable Disc Placing Printable Nail Stickers 93 ...

Page 94: ...inting surface until the ink has dried Cautions When Printing onto Printable Disc Remove any dirt from the multi purpose tray before placing printable discs on it Loading discs on a dirty multi purpose tray may scratch the recording surface of the discs Do not print onto printable discs that are not compatible with inkjet printing The ink will not dry and may cause problems with the disc itself or...

Page 95: ...Placing a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc 95 ...

Page 96: ...rinting by an inkjet printer The following items are needed to print onto the printable disc Multi purpose tray supplied with the printer The multi purpose tray is stored in the multi purpose tray storage compartment of the paper output tray 4 72 in 12 cm printable disc Obtain a printable disc with a label surface compatible with inkjet printing 96 ...

Page 97: ...type the printer may not be able to read its size correctly preventing the border areas from being printed Test printing paper should be used for purposes of checking the envisioned layout 1 When message prompting you to load printable disc appears take out multi purpose tray from multi purpose tray storage compartment A 2 Place printable disc on multi purpose tray Important Check that there is no...

Page 98: ...E FACING UP place printable disc and press it against lock C at bottom 2 While pressing down lock with printable disc insert top of printable disc into slits D 3 Place multi purpose tray on multi purpose tray guide 98 ...

Page 99: ...imately aligned with arrow on multi purpose tray Important Do not insert the multi purpose tray beyond the arrow on the multi purpose tray guide Note The multi purpose tray may be ejected after a certain amount of time passes In such a case follow the on screen instructions to place the multi purpose tray again 99 ...

Page 100: ...ti purpose tray Note Allow the printing surface to dry before removing the disc If you see printing on the multi purpose tray or on the transparent parts of the inner or outer diameters of the printable disc wipe them clean after the printing surface has dried 3 Insert multi purpose tray straight into multi purpose tray storage compartment When not using the multi purpose tray store it in the mult...

Page 101: ...Placing Printable Nail Stickers Before Placing Printable Nail Stickers Placing Printable Nail Stickers Removing Printable Nail Stickers 101 ...

Page 102: ...Printable Nail Stickers Multi purpose tray supplied with the printer The multi purpose tray is stored in the multi purpose tray storage compartment of the paper output tray Printable Nail Stickers NL 101 Note For the latest information on Printable Nail Stickers access our website 102 ...

Page 103: ...rintable Nail Stickers appears take out multi purpose tray from multi purpose tray storage compartment A 2 Place Printable Nail Stickers on multi purpose tray Important Check that there is no dirt on the multi purpose tray before placing a printable disc on it To prevent getting dirt or fingerprints on Printable Nail Stickers hold the stickers by their edges If the print side gets any dirt or is d...

Page 104: ...Printable Nail Stickers and press it against lock C at bottom 2 While pressing down lock with Printable Nail Stickers insert two tabs D on top into slits E on multi purpose tray 3 Place multi purpose tray on multi purpose tray guide 104 ...

Page 105: ...mately aligned with arrow on multi purpose tray Important Do not insert the multi purpose tray beyond the arrow on the multi purpose tray guide Note The multi purpose tray may be ejected after a certain amount of time passes In such a case follow the on screen instructions to place the multi purpose tray again 105 ...

Page 106: ...hen removing Printable Nail Stickers Note Allow the printing surface to dry before removing Printable Nail Stickers If you see printing on the multi purpose tray or outside the Printable Nail Stickers wipe them clean after the printing surface has dried 3 Peel a sheet of Printable Nail Stickers from adapter Important Allow the printing surface to dry before tearing off Printable Nail Stickers from...

Page 107: ...4 Insert multi purpose tray straight into multi purpose tray storage compartment When not using the multi purpose tray insert it in the multi purpose tray storage compartment 107 ...

Page 108: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach Attach the Document Cover 108 ...

Page 109: ...serve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently 109 ...

Page 110: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 110 ...

Page 111: ...A4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Select Auto scan for Doc type in Scan Select Photo for Doc type in Scan and specify Auto scan for Scan size to scan originals Loading Only One Original in Center of Platen Scanning two or more originals If you...

Page 112: ...nally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 in 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 in 1 cm or more space between the edges diagonally striped area of the platen Portions placed on the diagonally striped area cannot be scanned 112 ...

Page 113: ...s Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may n...

Page 114: ...per Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by removing the document cover from the printer How to Detach Attach the Document Cover 114 ...

Page 115: ... document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the document cover vertically as illustrated below 115 ...

Page 116: ...116 ...

Page 117: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 117 ...

Page 118: ...iant with the Design rule for Camera File system Exif 2 2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant The memory card may not be compatible with the printer if it is formatted on a computer Memory Cards that Do Not Require a Card Adapter SD Secure Digital memory card SDHC memory card SDXC memory card Memory Cards that Require a Card Adapter Be sure to attach the special card adapters to th...

Page 119: ... 2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant Other image or movie types such as RAW images cannot be printed The printer accepts images scanned and saved with the printer when Doc type is set to Photo and Format is set to JPEG file extension jpg Note This device incorporates exFAT technology licensed from Microsoft 119 ...

Page 120: ... protected from PC Setting Up Card Slot as Memory Card Drive of Computer When you use a computer to edit or enhance photos saved on a memory card be sure to print them from the computer If you use the operation panel the photos may not be printed properly 1 Prepare your memory card Attach a special card adapter if your memory card requires one Before Inserting the Memory Card 2 Insert the memory c...

Page 121: ... into the slot any further This can damage the printer or the memory card Make sure that the memory card is correctly oriented before inserting it into the card slot If you force the memory card into the card slot in the wrong orientation the memory card or the printer can be damaged 121 ...

Page 122: ...er 1 Make sure that the Access lamp is lit and remove the memory card Hold the part of the memory card that is protruding and remove it straightforward from the printer Important Do not remove the memory card while the Access lamp is flashing The Access lamp flashes while the printer is reading or writing data from to the memory card If you remove the memory card or turn off the power while the Ac...

Page 123: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 123 ...

Page 124: ...dure When you need to replace an ink tank follow the procedure below 1 Check that printer is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do not hold the print head holder to stop or move it forcibly Do not touch the print head holder until it stops completely Important Do not touch the metallic parts or other parts inside the printer If ...

Page 125: ...te Do not remove two or more ink tanks at the same time Be sure to replace ink tanks one by one when replacing two or more ink tanks 4 Take a new ink tank out of its package remove the orange tape B completely then remove the protective film C completely Important Handle an ink tank carefully Do not drop or apply excessive pressure to it If the orange tape remains on the Y shape air hole D ink may...

Page 126: ... ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach the protective cap E once you have removed it Discard it according to the local laws and regulations regarding disposal of consumables 7 Insert the front end of the ink tank into the print head at a...

Page 127: ...led in the wrong position Be sure to install the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the ink tanks 9 Close the scanning unit cover To close the scanning unit cover hold it up once then take it down gently 127 ...

Page 128: ...er with the ink tank removed Use a new ink tank for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink tank properly Once an ink tank has been installed do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out and the printer may not o...

Page 129: ...resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels To access the ink purchasing site select Order ink now on this screen and display the QR code Cost of connecting to Internet is to be born by the customer Selecting Ink model no displays the Ink model number screen for checking ink numbers You can also chec...

Page 130: ...f ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the...

Page 131: ...Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 131 ...

Page 132: ...the ink tank Check the ink status Checking Ink Status on the Touch Screen For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing ...

Page 133: ...puter For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair When the Print Results Are ...

Page 134: ...Adjusting Print Head Position 134 ...

Page 135: ...ck that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Paper in the Cassette 3 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Nozzle Check The confirmation screen will appear 6 Select Yes The operation panel is opened and the paper output tray is ...

Page 136: ...7 Examine the nozzle check pattern 136 ...

Page 137: ...y 1 Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D A No missing lines No horizontal white streaks B Lines are missing Horizontal white streaks are present 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen 137 ...

Page 138: ...esent in the pattern C or pattern D or in both patterns The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation s...

Page 139: ...that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Paper in the Cassette 3 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head Do not perform any othe...

Page 140: ...nd the paper output tray is pulled out automatically The nozzle check pattern will be printed 8 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 140 ...

Page 141: ...ed on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Paper in the Cassette 3 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Deep Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head deeply Do not perform any other operat...

Page 142: ...s select OK 9 Examine the nozzle check pattern If a particular color is not printed properly replace the ink tank of that color If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair 142 ...

Page 143: ... is printed an error message appears on the touch screen When Error Occurred You need to prepare two sheets of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette Loading Paper in the Cassette 3 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance scr...

Page 144: ... touch screen When Error Occurred 7 When the completion message appears select OK Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually For Windows You can also align the print head manually from a computer Adjusting Print Head Position Manually To print and check the current head position adjustment ...

Page 145: ...etter sized plain paper 1 Check that printer is turned on 2 Load three sheets of A4 or Letter sized plain paper in cassette Loading Paper in the Cassette 3 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Print Head Alignment Manual The confirmation screen will appear Note To print and check the...

Page 146: ...ly and if so select Yes 8 Check message and select Next The input screen for head position alignment values is displayed 9 Examine first patterns and tap A In column A find pattern in which streaks are least noticeable and then select the number of that pattern Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable v...

Page 147: ...rn numbers for columns B to H and then select OK 11 Check message and select OK The second set of patterns is printed 12 Examine second patterns and tap I In column I find pattern in which streaks are least noticeable and then select the number of that pattern Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable ve...

Page 148: ...lumn a find pattern in which stripes are least noticeable and then select the number of that pattern Note If all patterns look different choose the pattern in which horizontal stripes are least noticeable Subtle horizontal stripes Noticeable horizontal stripes 16 Repeat these steps until you have finished entering pattern numbers for columns b to h and then select OK 17 When confirmation message a...

Page 149: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 149 ...

Page 150: ... Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer Printing a Nozzle Check Pattern Managing the...

Page 151: ...ape is there has it been peeled off completely Any remaining tape will hinder ink output Did you install the ink tanks in their correct positions 3 Perform Cleaning Click Yes Print head Cleaning starts 4 Complete Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No...

Page 152: ...starts 4 Complete Deep Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Cleaning only when necessary ...

Page 153: ...s 3 Load paper in printer In the cassette load 2 sheets of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can print...

Page 154: ...e ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear Ink model number You can look up the correct ink tank for your printer Note To check the ink status you can also display the pop up menu of the Print dialog and select Supply Levels 154 ...

Page 155: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 155 ...

Page 156: ... Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of cassette remove any paper from the cassette th...

Page 157: ...r Loading Paper in the Rear Tray Loading Paper in the Cassette 10 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 157 ...

Page 158: ... turned on 2 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom plate cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the cassette then select OK 7 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the...

Page 159: ...ly The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 12 When the completion message appears select OK Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions ...

Page 160: ...Important Be sure to turn off the power and unplug the power cord before cleaning the printer 160 ...

Page 161: ...utions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using the Operation Panel Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 161 ...

Page 162: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 162 ...

Page 163: ...ts such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pulling...

Page 164: ... Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that get very hot direct sunlight or close to a heating source very humid or dusty locations or outdoors Do not place the printer on a thick rug or carpet Do not place the printer flush against ...

Page 165: ...ens automatically and may hit these objects damaging the printer Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing d...

Page 166: ... is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required ...

Page 167: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 167 ...

Page 168: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 169: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 170: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 171: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 172: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 173: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 174: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 175: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 176: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 177: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 178: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 178 ...

Page 179: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 179 ...

Page 180: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 181: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 181 ...

Page 182: ...the ink to leak during transport and cause damage to the printer When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off Retract the paper output tray following the message The paper output tray is retracted and the power will go off 2 Close operatio...

Page 183: ...pe to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag 8 Attach the protective material to the printer when packing the printer in the box 183 ...

Page 184: ...n may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Select Setup on HOME screen and select Device settings Reset settings Reset all Yes 184 ...

Page 185: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 186: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel 186 ...

Page 187: ...Main Components Front View Rear View Inside View Operation Panel 187 ...

Page 188: ...n the platen D Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Paper in the Cassette E Paper Guides Align with right left front sides of the paper stack F Cassette Cover Detach to load paper in the cassette G Paper Output Tray Comes out automatically when the printer starts printing Printed paper is ejected H Paper Output Support Extend t...

Page 189: ... J Access lamp Lights or flashes to indicate the memory card status Inserting the Memory Card K Multi purpose Tray Guide Place the multi purpose tray here L Multi purpose Tray Storage Compartment The multi purpose tray supplied with the printer can be stored here 189 ...

Page 190: ...ading Paper in the Rear Tray Loading Envelopes in Rear Tray N Paper Support Extend to load paper in the rear tray O Rear Tray Cover Open to load paper in the rear tray P Feed Slot Cover Prevents anything from falling into the feed slot Open it to slide the paper guides and close it before printing Q Paper Guides Align with both sides of the paper stack 190 ...

Page 191: ...tor Plug in the supplied power cord C Transport Unit Cover Open when removing jammed paper D Rear Cover Detach when removing jammed paper Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 191 ...

Page 192: ...ver Scans originals Also lift and open it to replace an ink tank or to remove jammed paper inside the printer B Print Head Holder The print head is pre installed Note For details on replacing an ink tank see Replacing Ink Tanks 192 ...

Page 193: ...g on the power make sure that the document cover is closed B Touch Screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu item or displayed button You can also preview photos on a memory card before printing Basic Operation of the touch screen 193 ...

Page 194: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 194 ...

Page 195: ...it the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 10 minutes To restore the display touch the touch screen The print operation from a computer can also restore the display 195 ...

Page 196: ...layed on the touch screen see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer 1 Press the ...

Page 197: ...ut tray on the touch screen If you want to retract the paper output tray select Yes You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 197 ...

Page 198: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 198 ...

Page 199: ...hile the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off Note After pressing the ON button the confirmation screen asking if you retract the paper output tray will appear on the touch screen To retract the paper output tray select Yes 2 Confirm that the ON lamp is off 3 Unplug the power cord 19...

Page 200: ...The specification of the power cord differs depending on the country or region of use 200 ...

Page 201: ...to access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing the touch screen Pressing the touch screen with other than your finger especially with sharpened tips such as on ballpoint pens pencils or nails Touching the touch screen with wet or dirty hands Placin...

Page 202: ...ously keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the screen move your finger up down left or right Use to view lists of items or move sliders 202 ...

Page 203: ...ork information or to change the network settings The icon differs depending on the network of use or the network status Wi Fi is enabled and the printer is connected to the wireless router Note Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print...

Page 204: ...rting a connection Touch and hold this button to switch to the standby mode for Easy wireless connect or Bluetooth connection Easy wireless connect Bluetooth settings F Setup Displays the printer s setting menus or the maintenance menus When there is an update notification or information from PIXMA MAXIFY Cloud Link NEW appears on this button Firmware update Using PIXMA MAXIFY Cloud Link G Hint Di...

Page 205: ...HOME screen Back Returns the touch screen to the previous screen Black Starts black white copying scanning etc Color Starts color copying scanning etc Stop Cancels operation when print copy or scan job is in progress 205 ...

Page 206: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 206 ...

Page 207: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 207 ...

Page 208: ...on function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 209: ... deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as...

Page 210: ...tting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Smartphone photo print settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 210 ...

Page 211: ...o specify Amount of extension as an example 1 Check that printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Device settings The Device settings screen is displayed 4 Select a setting item to adjust The setting screen for the selected item is displayed 5 Select a setting item 6 Select a setting to specify 211 ...

Page 212: ...For more on setting items on the operation panel Setting Items on Operation Panel 212 ...

Page 213: ...ge selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Bluetooth settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information 213 ...

Page 214: ...e settings will be prioritized If printouts contain margins even though you are printing in Borderless specifying Extended amount Large for this setting may help solve the problem Adjust disc print area You can adjust the disc printing area if the image is not aligned with the printable disc You can adjust the printing area in increments of 0 004 in 0 1 mm between 0 04 in 0 9 mm and 0 04 in 0 9 mm...

Page 215: ...Important For Letter sized or Legal sized paper you can adjust the left right margins between 0 06 in 1 5 mm and 0 06 in 1 5 mm even if you specify the value over 0 06 in 1 5 mm 215 ...

Page 216: ...d Disable Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Frequency 2 4 GHz 5 GHz Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal strength XXX IPv4 address XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 link local address XXXX XXXX XX...

Page 217: ...WPS PIN code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced setup For details on each setting item Advanced setup Wireless Direct When Wireless Direct is selected in the LAN settings screen the network settings information of the printer when it is connected by ...

Page 218: ...ic characters If Settings is selected in the Wireless Direct setting list screen the following settings are available Enable disable Wireless Direct Enables disables Wireless Direct Change SSID device name Changes the identifier SSID the printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password for Wireless Direct Connection request confi...

Page 219: ...ble allows you to transfer the scanned data to the computer using WSD To transfer the scanned data tap Color Note When you forward the scanned data to the computer searched using WSD you cannot select the document type Timeout setting Specifies the timeout length Bonjour settings Setting items when you use Bonjour Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the net...

Page 220: ...ommunication Selecting Enable allows you to print from a PictBridge Wi Fi compliant device Timeout setting Specifies the timeout length Wi Fi DRX setting Selecting Enable allows you to activate discontinuous reception when using Wi Fi discontinuous reception Note Depending on the Wi Fi router used discontinuous reception may not be activated even though Enable is selected Discontinuous reception i...

Page 221: ... sure to set it back to Write protected from PC When you turn off the printer Writable from USB PC will be canceled and the setting is returned to Write protected from PC when you turn on the printer next time When Writable from USB PC is selected the auto power off setting is inactive For more on the auto power off setting ECO settings Sound control Selects the volume Keypad volume Selects the be...

Page 222: ...move the original may not be detected Auto retract paper output tray When ON is selected the confirmation screen asking if you retract the paper output tray automatically appears after pressing the ON button to turn off the printer Wi Fi pairing settings In order to connect Canon PRINT Inkjet SELPHY multiple configurations will be performed Enable disable pairing Set the printer s Wi Fi pairing fu...

Page 223: ...ese English German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Thai Indonesian Vietnamese 223 ...

Page 224: ...pdate is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select OK and try again after a while Check current version You can check the current firmware version Update notification setting When ON is selected and the firmware update is available the screen to inform ...

Page 225: ...e or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the touch screen The current position of the print head CSR Certificate Signing Re...

Page 226: ...on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Cassette paper settings Registers the paper size and the media type you load in the cassette Note Plain paper can only be loaded in the cassette Detect paper width Selecting ON will automatically detect paper size when paper is loaded Detect paper setting ...

Page 227: ...r setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center Issue registration code In order to link the web service and printer obtain the registration code from the service origin DNS server setup Performs settings for a DNS server Select Auto setup...

Page 228: ...Select Setup on the HOME screen Using the Operation Panel 3 Select ECO 4 Select Energy saving settings 5 Check on screen instructions and select Next 6 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning comman...

Page 229: ...elect Two sided print settings 5 Specify settings as necessary A Select two sided copying as a default B Select two sided printing of template forms on the printer as a default Note When duplex printing is selected the icon is displayed on the setting items for duplex printing on each print settings screen 229 ...

Page 230: ...he operating noise while printing is in progress Important Operating speed is reduced compared to when Do not use quiet mode is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer or the printer driver No m...

Page 231: ...s the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If the password is set to the printer the password may be requested Root cert thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer Note If the password is set to the printer the password may be req...

Page 232: ...to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consump...

Page 233: ... 11b IEEE802 11a Frequency bandwidth 2 4 GHz 5 GHz Channel 2 4 GHz 1 11 or 1 13 5 GHz W52 W53 W56 W58 Wireless Direct cannot be used in the 5GHz band Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2...

Page 234: ...available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Windows 10 Mobile Print Mopria Print Service Internet connection or CD ROM drive is required to install the software for Windows Windows Some functions may not be available with Windows Media Center Windows The TWAIN driver ScanGear is based on the T...

Page 235: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area 235 ...

Page 236: ...available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701...

Page 237: ...lti purpose tray Paper Load Limit Paper Settings on the Printer Driver and the Printer Media Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera You can use non Canon genuine art paper For details access our website You cannot print in the top and bottom 1 38 in 35 mm margins of the paper in ...

Page 238: ...rd 2 17 x3 58 Special sizes Special page sizes must be within the following limits rear tray Minimum size 2 17 x 3 51 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 in 148 0 x 210 0 mm Maximum size 8 50 x 11 69 in 215 9 x 297 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 238 ...

Page 239: ... 80 sheets A4 Approx 80 sheets High Resolution Paper HR 101N 1 A4 B5 Letter Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper ...

Page 240: ...y In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolu...

Page 241: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 242: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 243: ...olypropylene polyethylene horse hair or goat hair Important Be sure not to use brushes as shown below The printing surface may be damaged Not OK brush made from hard material cloth or washcloth sticky and abrasive materials Paper dust removal procedure 1 Check that the brush is not wet and free from dust or dirt 2 Brush the overall printing surface carefully in one direction Important Be sure to b...

Page 244: ...3 To complete the removal of paper dust brush the paper in the other direction from top to bottom 244 ...

Page 245: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 245 ...

Page 246: ...inting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 246 ...

Page 247: ...inting Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 247 ...

Page 248: ...hods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Select paper size and paper type from printer Register the set paper size and paper type on the print...

Page 249: ...not printing on both sides of the paper Important An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed If printing in A4 A5 JIS B5 or US Letter set the desired feed position Main Tray or Rear Tray from Feed From of the print dial...

Page 250: ...to get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software you are using Printing of En...

Page 251: ...ing any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation panel For information on how to set the amount of extension see Print settings Important When the Extended amount Large is set the back side of the paper may become smudged 2 Select sheet size for borderle...

Page 252: ...commended if plain paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the portion of the document extending off the paper range will not be printed and for this reason the subjects around the perimeter of a photo may not be printed If you are not satisf...

Page 253: ...type according to your purpose When you print on the address side register Hagaki 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select Hagaki Hagaki A Hagaki K Hagaki K A Ink Jet Hagaki Ink Jet Hagaki A for Media Type from the print dialog Important This printer...

Page 254: ...ided check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address side 5 Click Print The printer prints according to the specified settings 254 ...

Page 255: ...low procedure is not necessary in this case 1 Check whether Default is selected in the displayed dialog Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off Printer is either connected to the wir...

Page 256: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 256 ...

Page 257: ... Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all docu ments Important If an error occurs an error message will ...

Page 258: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 258 ...

Page 259: ...he printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appears 2...

Page 260: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 260 ...

Page 261: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 261 ...

Page 262: ...tting to Use Wireless Direct 2 Preparing a device to connect to the printer Changing Settings of a Device and Connecting It to the Printer 3 Printing Scanning Printing Scanning with Wireless Direct Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless...

Page 263: ...ID and the security setting are specified automatically To update them see below Changing Wireless Direct Setting Changing Settings of a Device and Connecting It to the Printer 1 Turn on Wi Fi function on your device Enable Wi Fi on your device s Setting menu For more on turning on Wi Fi function see your device s instruction manual 2 Select DIRECT XXXX TS8300series X represents alphanumeric chara...

Page 264: ... from the application of your device Note For more on printing or scanning from a device via Wi Fi refer to the device s or application s instruction manual You can print scan from your smartphone or tablet by installing Canon PRINT Inkjet SELPHY Download it from App Store and Google Play For iOS For Android Changing Wireless Direct Setting Change the settings for the Wireless Direct following the...

Page 265: ...You can check the updated identifier SSID password on the Wireless Direct setting list screen Change password Change the password for Wireless Direct Selecting Change manually displays the entry field Follow the procedure below to change the password 1 Select the entry field 2 Enter the password up to 10 characters and select OK 3 Select OK Selecting OK finishes specifying the password Selecting A...

Page 266: ... to the printer select Yes Important To prevent an unauthorized access we recommend you should select the setting to display the confirmation screen 8 Tap HOME The HOME screen is displayed Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 266 ...

Page 267: ...Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel 267 ...

Page 268: ...een is displayed Note When you insert the memory card before you displays the memory card print menus the photo selection screen is displayed If no printable photo data is saved on the memory card Saved data is not of a supported type is displayed on the touch screen If more than 2 000 photo data are saved on the memory card the photo data is split by group per 2 000 photos in reverse chronologica...

Page 269: ...er of copies is displayed When tapping the Check total no of copies screen is displayed and you can check the number of copies for each photo On the Check total no of copies screen you can change the number of copies for each photo B Specify the number of copies Tap or to specify the number of copies Touch and hold to specify the number of copies by 10 copies You can also flick the number to speci...

Page 270: ...itch the photo group For details Using Useful Display Functions D Select to display the Settings screen You can change the settings of page size media type and print quality and so on For more on the setting items Setting Items for Photo Printing Using Operation Panel E Select to display two photos side by side For more on the display method Using Useful Display Functions 270 ...

Page 271: ...lay photo with specifying the date last modified date of data For details Using Useful Display Functions H Select to display the multiple photos at once For more on the display method Using Useful Display Functions 8 Tap Color The printer starts printing Note Tap Stop to cancel printing 271 ...

Page 272: ... photo included in the print job 3 Tap Color The reserved photo is printed next to the photo that has already been started printing If you want to print more photos operate from step 1 again Note While processing the print job you cannot display the HOME screen change the print menu or print from the computer or other devices While processing the print job the photo in other group is not selected ...

Page 273: ...reen is displayed before printing Setting Items Flick vertically to display setting items and select the setting item to display the settings Select to specify the setting Note Depending on the print menu some setting items cannot be selected This section describes the setting items in Select photo print The setting item which cannot be selected is displayed grayed out or not displayed Some settin...

Page 274: ...erless print Photo fix When Auto photo fix is selected the scene or person s face of a shot photo is recognized and the most suitable correction for each photo is made automatically It makes a darkened face by backlight brighter to print It also analyzes a scene such as scenery night scene person etc and corrects each scene with the most suitable color brightness or contrasts automatically to prin...

Page 275: ...Other device settings 275 ...

Page 276: ...Disc Label Printing Copying Label Side of Disc Basic Printing Photo from Memory Card onto Disc Label 276 ...

Page 277: ...HOME screen Using the Operation Panel 3 Select Disc label copy 4 Check message and select OK The print area setting screen is displayed 5 Specify print area and select OK A Specify the outer circle B Specify the inner circle Note Measure the outer and inner diameters of the printing surface of the printable disc and make sure you set a value smaller than the measured value for the outer diameter a...

Page 278: ...ct OK The print setting confirmation screen is displayed Important Be sure to load the copy source BD DVD CD with its label side down on the center of the platen If you load it near the edge of the platen part of the image may be cut off 8 Open operation panel until horizontal 9 After checking message tap Black or Color 10 Follow on screen instructions to set printable disc 278 ...

Page 279: ...ing Note Tap Stop to cancel copying After printing allow the printing surface of the disc to dry naturally Do not use hairdryers or expose the disc to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried If printing is misaligned adjust the printing position using Adjust disc print area in Print settings under Device settings Print settings 279 ...

Page 280: ...otos on disc label 5 Insert memory card into card slot Note When you insert the memory card before you displays the memory card print menus the photo selection screen in Select photo print is displayed To display the HOME screen tap HOME If no printable photo data is saved on the memory card Saved data is not of a supported type is displayed on the touch screen If more than 2 000 photo data are sa...

Page 281: ...e for the inner diameter For information on printable discs contact their manufacturers 8 Specify the amount of ink If the print result is blurry select Bleed proof Blurring may be reduced by printing with less ink 9 Select a photo you want to print Note Other Options Using Useful Display Functions 10 Specify print area with trimming and select OK A Drag to position the trimming frame B Drag to se...

Page 282: ... Disc 14 Select OK The printer starts printing Note Tap Stop to cancel printing After printing allow the printing surface of the disc to dry naturally Do not use hairdryers or expose the disc to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried If printing is misaligned adjust the printing position using Adjust disc print area in Print settings under Device s...

Page 283: ...hen you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed If the page size on the touch screen matches the ...

Page 284: ... Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing copying are different from the paper information registered to the printer Ex Paper settings for printing copying A5 Paper information registered to the printer A4 When you start printing copying a message is displayed and the paper s...

Page 285: ...ple when the paper size setting for printing copying is A5 and the paper information registered to the printer is A4 you load A5 sized paper in the rear tray or in the cassette before you start printing copying The paper information registration screen is displayed after replacing the paper Register the paper information according to the paper that you loaded Note If you do not know what paper inf...

Page 286: ...dows The message which prevents misprinting is disabled by default To change the setting Changing the Printer Operation Mode When you print from macOS The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing copying even though the paper settin...

Page 287: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 287 ...

Page 288: ...on 2 Load paper 3 Select Copy on the HOME screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen 6 Specify settings as necessary A The copy layout is displayed Switch the layout from single sided 2 on 1 two sided B Specify the number of copies 288 ...

Page 289: ...g Items for Copying D Specify the page size and the media type 7 Tap Black or Color The printer starts copying Remove the original on the platen after copying is complete Important Do not open the document cover or remove the original from the platen until scanning is completed Note To cancel copying tap Stop Adding Copying Job Reserve copy You can add the copying job while printing Reserve copy 2...

Page 290: ...erve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and redo the operation may appear on the tou...

Page 291: ...ing screen is displayed by selecting Settings in the Copy standby screen Example in Standard copy Preview When Preview is displayed on the print settings screen selecting Preview allows you to preview an image of the printout on the preview screen For details see below Displaying Preview Screen Setting Items Flick to display setting items and select the setting item to display the settings Select ...

Page 292: ... is turned off When copying starts in the copy menu that is not available with the specified setting The specified function is not available with current settings is displayed on the touch screen Change the setting following the on screen instructions Following setting items can be changed Intensity Specify the intensity A Select to activate deactivate automatic intensity adjustment When ON is sel...

Page 293: ...et to Plain paper and the quality is not as good as expected select Standard or High for Print qlty and try copying again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page 2 sidedPrintSetting Select whether to perform two sided copying ...

Page 294: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel Scanning Using Smartphone Tablet 294 ...

Page 295: ...macOS Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer 295 ...

Page 296: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 296 ...

Page 297: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 298: ...Note To set the applications to integrate with see Settings Dialog 298 ...

Page 299: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cance...

Page 300: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 300 ...

Page 301: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 302: ...Scanning Tips Positioning Originals Scanning from Computer 302 ...

Page 303: ...DF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignmen...

Page 304: ...ees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Personal scanner For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Items You ...

Page 305: ...document until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around Placing Items When Using Stand 1 Place item on platen 1 Open the document cover 305 ...

Page 306: ...m the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover While scanning hold the document cover gently with your hand to keep it closed Important Keep these points in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example im...

Page 307: ...The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 307 ...

Page 308: ...curred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in Touch Screen Display on Touch Screen Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Printing Stops Cannot Print Using AirPrint Printer Prints Slowly ...

Page 309: ...r During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi Compliant Device IJ Scan Utility Error Messages Wind...

Page 310: ... Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings...

Page 311: ...reless Direct Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfigu...

Page 312: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 312 ...

Page 313: ... Network While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi 313 ...

Page 314: ...ters screen click Redetect and search for the printer again by the IP address on the Search for Printers screen If the printer has not been found after searching it by the IP address check network settings Checking Power Status Checking PC Network Connection Checking Printer s Wi Fi Settings Checking Wi Fi Environment Checking Printer s IP Address Checking Security Software Settings Checking Wirel...

Page 315: ...k device It may take a while for the printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on ...

Page 316: ...Cancel on the Check Printer Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beg...

Page 317: ... s Wi Fi Settings Is printer set to allow wireless communication Make sure the or icon is displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer If icon is displayed Checking Wi Fi Environment 317 ...

Page 318: ... communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireles...

Page 319: ...on on the lower left and selecting Wi Fi For details see the instruction manual supplied with the wireless router or contact the manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is...

Page 320: ...er printer s IP address is not used for another device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified...

Page 321: ...rk set the security software to allow access After allowing the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no firewall message appears Temporarily disable the firewall and redo the network communication setup After the setup is complete re...

Page 322: ...n manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz or 5 GHz bandwidth Important Depending on the wireless router note that different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID A...

Page 323: ...details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer and computer a...

Page 324: ...3 Restart computer 4 Make sure you have no application software running 5 Click here and perform setup 324 ...

Page 325: ...orrect Check3 Make sure printer setup is complete on the computer If it is not click here and perform setup Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setu...

Page 326: ...enna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal strength and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by buildin...

Page 327: ...Printer properties dialog box Windows If not select it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between n...

Page 328: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 328 ...

Page 329: ...ary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or connection...

Page 330: ...on becomes poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between di...

Page 331: ...he channel set on the wireless router Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some pro...

Page 332: ...the operation panel of the printer or print out the network setting information of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check5 Have you entered the proper password specified for the Wireless Direct To check the password specified for the printer display it using the operation panel of the printer or print out the network setting ...

Page 333: ... Drivers are not installed install them Windows Click here and install the MP Drivers Check3 Make sure wireless router does not restrict which computers can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or IP address of your computer see Checking Computer IP Address or MAC...

Page 334: ...s Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communic...

Page 335: ...authentication method must be identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follo...

Page 336: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 337: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 338: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 338 ...

Page 339: ...r screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start ...

Page 340: ...charm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out a...

Page 341: ...9 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If 100 packet loss appears communication is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the touc...

Page 342: ... the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults click here and redo setup Initialize the network setting using the printer s operation panel Reset setting 342 ...

Page 343: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 343 ...

Page 344: ...martphone tablet Turn on the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone...

Page 345: ...ical with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Note Though an antenna is attached to most...

Page 346: ...ces If the power is already turned on cycle the power switch Check2 Is the icon displayed on the touch screen If not Wireless Direct is disabled Turn on Wireless Direct Check3 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check4 Make sure printer is selected as connection for device e g smartphone...

Page 347: ...tting information of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless ...

Page 348: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Cannot Print on the Disc Label Printout Results Are Unsatisfactory 348 ...

Page 349: ... front side until it stops and select OK on the touch screen Check3 Make sure that the cassette is correctly inserted If there is an object under the printer the cassette cannot be correctly inserted and paper may not be correctly fed Make sure there are no objects under the printer and push the cassette flatly into the printer until it stops Loading Paper in the Cassette Check4 When using rear tr...

Page 350: ...Setup Utility For macOS Starting Up IJ Network Device Setup Utility Check6 Make sure paper settings match information set for rear tray or cassette If the paper settings do not match the information set for the rear tray or the cassette an error message appears on the touch screen Follow the instructions on the touch screen to solve the problem Note You can select whether the message which prevent...

Page 351: ...rs for a printer to make the one selected by default Check9 Are you trying to print a large data file Windows If you are trying to print a large data file it takes a long time to start printing If the printer does not start printing after a certain period of time select On for Prevention of Print Data Loss on the Print Options dialog box For details refer to Page Setup Tab Description Important Se...

Page 352: ... head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink tank is not empty perform print head cleaning and try printing the nozzle check pattern again If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning If the problem is not resolved afte...

Page 353: ...ting orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curl...

Page 354: ...If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two or more sheets of paper feed from cassette at once clean inside of cassette Cleaning Cassette Pads Check9 Are transport unit cover and rear cover attached properly See Rear View for the positions of t...

Page 355: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 355 ...

Page 356: ... tray supplied with this printer For more on placing the multi purpose tray see Placing a Printable Disc Check3 Has time elapsed since you placed the multi purpose tray If a certain period of time has elapsed since you placed the multi purpose tray it may be ejected Follow the instructions on the touch screen and try the operation again Multi Purpose Tray Does Not Feed Properly Check1 Is multi pur...

Page 357: ...rpose tray will automatically be ejected When the multi purpose tray is pulled out place the multi purpose tray again and retry printing For more on placing the multi purpose tray see Placing a Printable Disc If the multi purpose tray is still jammed check if there is a problem with the printable disc Multi Purpose Tray Does Not Feed Properly 357 ...

Page 358: ...aper and print quality settings differs depending on what you are using your printer for Copying Printing from memory card Check the settings using the operation panel Setting Items for Copying Setting Items for Photo Printing Using Operation Panel Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check th...

Page 359: ...ctions below See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is...

Page 360: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 360 ...

Page 361: ...low A If the orange tape remains on the ink tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if ...

Page 362: ...r may cause unclear prints or prints with reduced quality When you load paper on the rear tray load paper with the printable side facing up When you load paper in the cassette load paper with the printable side facing down Refer to the instruction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass dirty Clea...

Page 363: ...just the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually For macOS Adjusting Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printe...

Page 364: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 365: ...rled outward one sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have f...

Page 366: ...ing on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness Copying Setting Items for Copying Check6 Is platen glass dirty Clean the platen glass Cleaning Platen and Document Cover Check7 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed R...

Page 367: ...s and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 367 ...

Page 368: ...tout Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded ...

Page 369: ...Scanning Problems macOS Scanning Problems 369 ...

Page 370: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 370 ...

Page 371: ...e computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are selected Your scanner or printer Ena...

Page 372: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 372 ...

Page 373: ...anner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting Started for how to unlock the scanner 373 ...

Page 374: ...heck Your scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting Started for how to unlock the scanner 374 ...

Page 375: ... scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting Started for how to unlock the scanner 375 ...

Page 376: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 376 ...

Page 377: ... power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 377 ...

Page 378: ... on Home screen 3 Select ECO 4 Select Energy saving settings 5 Check displayed message and select Next 6 Select Auto power off 7 Select Never 8 Select OK The setting is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant ...

Page 379: ...4 Select OK 5 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note Refer to below to disable the setting from ScanGear scanner driver Scanner Tab 379 ...

Page 380: ...heck Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your compu...

Page 381: ...rinter Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 381 ...

Page 382: ...ow the instructions below to select your language 1 Tap HOME button and wait a little 2 Select Setup Using the Operation Panel 3 Select 4 Select seventh setting item from top 5 Select a language for touch screen 6 Select button on lower left 382 ...

Page 383: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 383 ...

Page 384: ... Other cases If the MP Drivers were not installed correctly uninstall the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Click here and install the MP Drivers Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the dr...

Page 385: ...n instructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the netw...

Page 386: ...Errors and Messages When Error Occurred Message Support Code Appears 386 ...

Page 387: ... on the computer or on the printer For some errors a support code error number is also displayed When a Support Code and a message are displayed on the computer screen Windows When a Support Code and a message are displayed on the printer touch screen For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Code...

Page 388: ...or Windows Other Error Messages Windows Message Appears on Touch Screen Check the message and take an appropriate action Power was not turned off correctly the last time Press the button when turning power off The printer may have been unplugged while the power was still on Select OK on the touch screen to cancel the error Note See Unplugging the Printer to unplug the printer correctly Cannot conn...

Page 389: ...a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for net...

Page 390: ...tus monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Uninstall t...

Page 391: ...esponse Support Code Appears on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1001 1002 1003 1013 1200 1240 1258 1259 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 1415 1551 1552 15A1 15A2 1600 1660 1684 1688 1689 168C 1700 1701 1730 1731 1830 1850 1851 1855 1857 185B 185C 185D 1871 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 2500 2700 3000 to 3ZZZ 3402 3403 3405 3...

Page 392: ... 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 A000 to ZZZZ C000 For paper jam support codes see also List of Support Code for Error Paper Jams 392 ...

Page 393: ... paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer Cases other t...

Page 394: ...ing and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer If you cannot pull the paper out from the paper output slot or from the rear tray try to pull the paper out fr...

Page 395: ... loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair 395 ...

Page 396: ... support pull out the cassette and remove the jammed paper slowly with both hands If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper in cassette properly Loading Paper in the Cassette 3 Select OK on printer s touch screen The printer resumes printing Reprint the page you were printing if it was not printed properly d...

Page 397: ...ort pull out the cassette and remove the jammed paper slowly with both hands If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper properly Loading Paper in the Cassette Loading Paper in the Rear Tray 3 Select OK on printer s touch screen The printer resumes printing Reprint the page you were printing if it was not prin...

Page 398: ...per What to Do If the paper is jammed as the printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer Rear side Removing Jammed Paper from Rear Side 398 ...

Page 399: ...creen to stop the printing before you turn off the printer 1 Turn off the printer and unplug it 2 Open scanning unit cover Important Do not touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder If the jammed paper is under the print head holder move the print head holder to the far r...

Page 400: ...ammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 6 Make sure all jammed paper is removed 400 ...

Page 401: ... hold it up once and then take it down gently All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the touch screen or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the pri...

Page 402: ...printer to remove it tap Stop on the touch screen to stop the printing before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward you 3 Open rear tray cover and then pull up paper support 4 Detach rear cover Pull out the rear cover 402 ...

Page 403: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 403 ...

Page 404: ...Note Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 404 ...

Page 405: ...ar cover into the printer and then push the left side of the rear cover until it is closed completely The print data that was sent to the printer is erased Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly 405 ...

Page 406: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 406 ...

Page 407: ... paper in the rear tray Loading Paper in the Rear Tray Align the paper guides of the rear tray with the both edges of the paper Set paper information for the paper in the rear tray Paper Settings After carrying out the above measures select OK on the touch screen Note After loading paper in the rear tray close the feed slot cover To cancel printing tap Stop on the touch screen 407 ...

Page 408: ...rs depending on the paper source The loadable paper in the cassette is A4 Letter A5 or B5 size plain paper Load two sheets of A4 Letter size plain paper in the cassette before aligning the print head Align the paper guides of the cassette with the edges of the paper After carrying out the above measures select OK on the touch screen Note To cancel printing tap Stop on the touch screen However if y...

Page 409: ...ti purpose tray place the multi purpose tray compatible media properly and then attach the multi purpose tray to the printer Placing Multi purpose Tray Then select OK on the touch screen Important When you print on multi purpose tray compatible media use the supplied multi purpose tray Note To cancel printing tap Stop on the touch screen 409 ...

Page 410: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after replacing ink tanks 410 ...

Page 411: ...1401 Cause Print head may be damaged What to Do Turn off the printer and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 411 ...

Page 412: ...d If printing is in progress and you want to continue printing tap OK on the printer with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may be damaged if printing is continued under the ink out condition 412 ...

Page 413: ...tank cannot be recognized What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer Check the ink tank If you want to cancel printing tap Stop on the printer 413 ...

Page 414: ...op on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition Note If the function for detecting the remaining ink level is disabled the ink tank is di...

Page 415: ...le this function touch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks Note If the function for detecting the remaini...

Page 416: ...full What to Do Select OK on the touch screen to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 416 ...

Page 417: ...d What to Do Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 417 ...

Page 418: ... copying make the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy paper settings do not match cassette paper information set on the printer as shown below a message appears on the touch screen Paper settings specified on the printer driver Paper size A5 Paper type P...

Page 419: ...te the paper information is automatically registered in the printer according to the loaded paper Note If you do not know the paper size and paper type to be loaded in the cassette tap Back on the touch screen The paper size and paper type are displayed See below for the correct correspondence between paper settings made on the printer driver or on the printer Paper Settings on the Printer Driver ...

Page 420: ...n printing or copying using the operation panel of the printer Feed settings To change the message view setting when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 420 ...

Page 421: ... rear tray or cassette paper information set on the printer See below for details on rear tray or cassette paper information set on the printer Paper Settings If the paper source is set to automatically switch and the print or copy paper settings do not match either rear tray or cassette paper information set on the printer as shown below a message appears on the touch screen Paper settings specif...

Page 422: ...ion are set to A4 change the paper in the rear tray or the cassette to A5 paper and proceed with printing or copying After changing the paper if the paper information registration screen appears register the paper information on the printer according to the loaded paper Note If you do not know the paper size and paper type to be loaded in the rear tray cassette tap Back on the touch screen The pap...

Page 423: ...ing onto the paper in the cassette regardless of whether or not the paper matches these settings To change the message view setting when printing or copying using the operation panel of the printer Feed settings To change the message view setting when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 423 ...

Page 424: ...opying make the copy paper settings to match rear tray paper information set on the printer See below for details on rear tray paper information set on the printer Paper Settings If the print or copy paper settings do not match rear tray paper information set on the printer as shown below a message appears on the touch screen Paper settings specified on the printer driver Paper size A5 Paper type ...

Page 425: ...ion registration screen for the rear tray appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and paper type to be loaded in the rear tray tap Back on the touch screen The paper size and paper type are displayed See below for the correct correspondence between paper settings made on the printer driver or on the printer Paper Se...

Page 426: ...n printing or copying using the operation panel of the printer Feed settings To change the message view setting when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 426 ...

Page 427: ...4103 Cause Cannot perform printing with current print settings What to Do Tap Stop on the touch screen to cancel printing Then change the print settings and retry printing 427 ...

Page 428: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 428 ...

Page 429: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 429 ...

Page 430: ...sportation jammed paper etc Remove any impediment Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the prob...

Page 431: ...ror has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 431 ...

Page 432: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 432 ...

Page 433: ...emove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 433 ...

Page 434: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 434 ...

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