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Canon TS8250, Online Manual


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Cannot Print/Scan through Network

Check1

 Make sure the computer is connected to the wireless router.

For more on how to check the computer settings or connection status, see your computer instruction manual
or contact its manufacturer.

Check2

 If MP Drivers are not installed, install them. (Windows)

Install the MP Drivers using the Setup CD-ROM or install them from the Canon website.

Check3

 Make sure wireless router does not restrict which computers can access it.

For more on connecting to and setting up your wireless router, see the wireless router instruction manual or
contact its manufacturer.

Note

• To check the MAC address or IP address of your computer, see 

Checking Computer IP Address or MAC

Address

.

430

Summary of Contents for TS8250

Page 1: ...TS8200 series Online Manual English...

Page 2: ...Changes from USB to LAN Connection 64 Printing Network Settings 65 Reconfiguration Method of Wi Fi Connection 70 IJ Network Device Setup Utility Windows 71 IJ Network Device Setup Utility 72 Starting...

Page 3: ...Use 119 Supported Originals 122 How to Detach Attach the Document Cover 123 Inserting the Memory Card 125 Before Inserting the Memory Card 126 Inserting the Memory Card 128 Removing the Memory Card 1...

Page 4: ...w 191 Rear View 194 Inside View 195 Operation Panel 196 Power Supply 197 Checking that Power Is On 198 Turning the Printer On and Off 199 Checking the Power Plug Power Cord 201 Unplugging the Printer...

Page 5: ...Art Paper 253 Printing 255 Printing from Computer 256 Printing from Application Software Windows Printer Driver 257 Basic Printing Setup 258 Paper Settings on the Printer Driver and the Printer Media...

Page 6: ...nting Using Canon Application Software 328 Printing Using a Web Service 329 Printing from Smartphone Tablet 330 Printing Scanning with Wireless Direct 331 Printing Photo Data 336 Printing Photographs...

Page 7: ...k Printer Settings Screen During Wi Fi Setup Windows Checking Power Status 412 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking PC Network Connection 413 Cannot...

Page 8: ...455 Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines 457 Lines Are Misaligned Distorted 460 Paper Is Smudged Printed Surface Is Scratched 461 Vertical Line Next to I...

Page 9: ...300 489 1303 491 1304 492 1313 493 Paper Is Jammed inside Printer 494 Removing Jammed Paper from Rear Side 497 1000 501 1003 502 1200 503 1401 504 1600 505 1660 506 1688 507 1689 508 1700 509 1890 510...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10...

Page 11: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 12: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 13: ...liates in the USA and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in...

Page 14: ...indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is...

Page 15: ...excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute...

Page 16: ...such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmles...

Page 17: ...bridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without...

Page 18: ...S OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWA...

Page 19: ...CIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY O...

Page 20: ...DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Page 21: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the na...

Page 22: ...opy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sub...

Page 23: ...ght notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the doc...

Page 24: ...fications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for...

Page 25: ...copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We a...

Page 26: ...te sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission not...

Page 27: ...HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DAT...

Page 28: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying Printing Photos from Memory Card Printing a Disc Label from a Computer Copying a Disc Label 28...

Page 29: ...nt photos with Easy PhotoPrint Editor 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load...

Page 30: ...ht paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch...

Page 31: ...indows The procedure below is for a computer running the Windows 10 operating system From the Start menu select All apps Canon Utilities Easy PhotoPrint Editor For macOS From the Go menu in Finder sel...

Page 32: ...Windows Specify the number of copies your model name the paper size and other options For macOS Specify the number of copies the paper size and other options Note Selecting Same No of each photo enabl...

Page 33: ...and other options and then click Print The operation panel is opened and the paper output tray is pulled out automatically then printing will start Note Easy PhotoPrint Editor lets you easily create...

Page 34: ...nload Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the fee...

Page 35: ...ht paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch...

Page 36: ...tart Canon PRINT Inkjet SELPHY from your smartphone tablet 9 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 10 Select a photo You can a...

Page 37: ...copy them to plain paper loaded in the cassette 1 Pull out the cassette A from the printer 2 Remove the cassette cover B 3 Slide paper guides C in front and D on right to open guides 4 Load plain pape...

Page 38: ...5 Align paper guides C in front and D on right with paper length and width 6 Mount cassette cover B and insert cassette into printer 38...

Page 39: ...page size on touch screen matches size of paper loaded in cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper 8 Select Copy E on HOME screen...

Page 40: ...or Color I The operation panel is opened and the paper output tray is pulled out automatically then copying will start Important Do not open the document cover until copying is complete Note Your prin...

Page 41: ...to print photos on a memory card 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo...

Page 42: ...ht paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch...

Page 43: ...n accordance with the size and type of the loaded paper 8 Insert the memory card The figure below shows the SD SDHC SDXC memory card as an example Note For details on inserting memory cards other than...

Page 44: ...ray is pulled out automatically then printing will start Important Do not remove the memory card during printing Data on the memory card may be damaged Note Your printer is equipped with many other co...

Page 45: ...so can damage the printer 1 Start Easy PhotoPrint Editor For Windows The procedure below is for a computer running the Windows 10 operating system From the Start menu select All apps Canon Utilities...

Page 46: ...D 5 Click Browse E in From computer and select folder with photos you want to print 6 Click photos F you want to print and select Open G 7 Edit disc label and select Next H You can change the backgro...

Page 47: ...tings J For Windows Specify the number of copies your printer name and other options For macOS Specify the number of copies and other options 10 Start printing For Windows Click Print K For macOS Clic...

Page 48: ...ut multi purpose tray from multi purpose tray storage compartment L 12 Place printable disc on multi purpose tray 1 WITH PRINT SIDE FACING UP place printable disc and press it against lock M at bottom...

Page 49: ...tal direction until arrow on multi purpose tray guide is approximately aligned with arrow on multi purpose tray 15 Select OK on printer s touch screen The multi purpose tray is drawn into the printer...

Page 50: ...g down lock M take out printable disc from slits N on multi purpose tray and remove it Note Easy PhotoPrint Editor enables you to print photos onto the disc label with various layouts Easy PhotoPrint...

Page 51: ...disc BD DVD CD etc and print it onto a printable disc 1 Select Copy A on the HOME screen 2 Select Disc label B 3 Check message and select OK 4 Specify the print area of the printable disc as necessary...

Page 52: ...t Bleed proof Blurring may be reduced by printing with less ink 6 Open the document cover F 7 Load copy source BD DVD CD etc WITH ITS LABEL SIDE DOWN on platen 8 Close the document cover 9 Select OK o...

Page 53: ...o load the printable disc is displayed 12 Take out multi purpose tray from multi purpose tray storage compartment J 13 Place printable disc on multi purpose tray 1 WITH PRINT SIDE FACING UP place prin...

Page 54: ...t in in horizontal direction until arrow on multi purpose tray guide is approximately aligned with arrow on multi purpose tray 16 Select OK on the touch screen The multi purpose tray is drawn into the...

Page 55: ...18 While pressing down lock K take out printable disc from slits L on multi purpose tray and remove it Note Your printer is equipped with many other disc label print features Disc Label Printing 55...

Page 56: ...cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disab...

Page 57: ...ecking Printer Connection Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility I...

Page 58: ...other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is chan...

Page 59: ...ted an error will appear If an error appears disconnect a device that does not use the printer then configure settings again Devices connected to the printer using Wireless Direct cannot communicate w...

Page 60: ...onnection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Conne...

Page 61: ...eout setting 15 minutes Enable disable Bonjour Enable Service name Canon TS8200 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable XX represents alphan...

Page 62: ...m and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turne...

Page 63: ...rinter names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s...

Page 64: ...indows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For macOS To connect an additional compute...

Page 65: ...etails 7 Check message and select Yes 8 Check message and select ON or OFF The printer starts printing the network setting information The following information on the printer s network setting is pri...

Page 66: ...WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2...

Page 67: ...3 2 34 Security Protocol Security method ESP ESP AH AH 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connectio...

Page 68: ...njour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 D...

Page 69: ...name of the printer XXXXXXXX 7 Printer Log Service Printer log service 7 1 Unsent Usage Logs Number of unsent us age logs 0 to 200 7 2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX 7...

Page 70: ...IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that...

Page 71: ...indows IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support...

Page 72: ...ion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already s...

Page 73: ...n select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ N...

Page 74: ...n Follow the procedure below 1 Start up IJ Network Device Setup Utility 2 Check the displayed message and select Yes 3 Select Diagnose and Repair on the displayed screen Perform operations following t...

Page 75: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 75...

Page 76: ...f detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to anot...

Page 77: ...Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup No...

Page 78: ...ldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for...

Page 79: ...ects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv...

Page 80: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 80...

Page 81: ...he printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB con...

Page 82: ...use an IP address automatically assigned by a DHCP server DHCP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available...

Page 83: ...re using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP...

Page 84: ...Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to perform change settings from printer list Select the printer with Wi Fi displayed on Connection M...

Page 85: ...Fi with a wireless router Direct Connects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Direct is selected all items are displayed in a gray out...

Page 86: ...used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status an...

Page 87: ...environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are...

Page 88: ...Note This setting item is not available depending on the printer you are using 8 Click Set 88...

Page 89: ...Yes 3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to assign location name and device name Select the printer with Available displayed on Status 5...

Page 90: ...ction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO...

Page 91: ...Handling Paper Originals Ink Tanks Multi purpose Tray Memory Card etc Loading Paper Placing Multi purpose Tray Loading Originals Inserting the Memory Card Replacing Ink Tanks 91...

Page 92: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 92...

Page 93: ...zed plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or...

Page 94: ...his printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edge...

Page 95: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 95...

Page 96: ...ot slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper ja...

Page 97: ...r After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the touch screen 8 If page size and media type on touch screen match size and type of paper loade...

Page 98: ...he wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To p...

Page 99: ...e Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause pa...

Page 100: ...N and place it in center of cassette Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Align the paper stack with the edge of the...

Page 101: ...into place 7 Slide right paper guide D to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher t...

Page 102: ...en matches size of paper loaded in cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper When printing starts the operation panel is opened and...

Page 103: ...displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings When the cassette is pulled out it automatically exten...

Page 104: ...le flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold t...

Page 105: ...5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address si...

Page 106: ...the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently Important If the feed slot cover is open paper cannot...

Page 107: ...When printing starts the operation panel is opened and the paper output tray is pulled out automatically Note To prevent incorrect printing this printer has a function that detects whether the setting...

Page 108: ...Placing Multi purpose Tray Cautions When Printing with Multi purpose Tray Placing a Printable Disc 108...

Page 109: ...ce of the media to dry naturally Do not use hairdryers or expose the media to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried Cautions When Printing onto Print...

Page 110: ...Placing a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc 110...

Page 111: ...ing by an inkjet printer The following items are needed to print onto the printable disc Multi purpose tray supplied with the printer The multi purpose tray is stored in the multi purpose tray storage...

Page 112: ...ype the printer may not be able to read its size correctly preventing the border areas from being printed Test printing paper should be used for purposes of checking the envisioned layout 1 When messa...

Page 113: ...FACING UP place printable disc and press it against lock C at bottom 2 While pressing down lock with printable disc insert top of printable disc into slits D 3 Place multi purpose tray on multi purpo...

Page 114: ...ately aligned with arrow on multi purpose tray Important Do not insert the multi purpose tray beyond the arrow on the multi purpose tray guide Note The multi purpose tray may be ejected after a certai...

Page 115: ...i purpose tray Note Allow the printing surface to dry before removing the disc If you see printing on the multi purpose tray or on the transparent parts of the inner or outer diameters of the printabl...

Page 116: ...Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach Attach the Document Cover 116...

Page 117: ...erve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2...

Page 118: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 118...

Page 119: ...4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Select Aut...

Page 120: ...ly striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 inch 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the origina...

Page 121: ...ortions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 inch 1 cm Note The Skew Correction function automatically compensates for the originals pl...

Page 122: ...Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by re...

Page 123: ...document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of...

Page 124: ...124...

Page 125: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 125...

Page 126: ...ant with the Design rule for Camera File system Exif 2 2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant The memory card may not be compatible with the printer if it is formatted on a computer Mem...

Page 127: ...2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant Other image or movie types such as RAW images cannot be printed The printer accepts images scanned and saved with the printer when Doc type is set...

Page 128: ...ritable from PC Setting Up Card Slot as Memory Card Drive of Computer When you use a computer to edit or enhance photos saved on a memory card be sure to print them from the computer If you use the op...

Page 129: ...into the slot any further This can damage the printer or the memory card Make sure that the memory card is correctly oriented before inserting it into the card slot If you force the memory card into t...

Page 130: ...r 1 Make sure that the Access lamp is lit and remove the memory card Hold the part of the memory card that is protruding and remove it straightforward from the printer Important Do not remove the memo...

Page 131: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 131...

Page 132: ...e When you need to replace an ink tank follow the procedure below 1 Check that printer is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do no...

Page 133: ...e Do not remove two or more ink tanks at the same time Be sure to replace ink tanks one by one when replacing two or more ink tanks 4 Take a new ink tank out of its package remove the orange tape B co...

Page 134: ...ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach...

Page 135: ...ed in the wrong position Be sure to install the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to inst...

Page 136: ...with the ink tank removed Use a new ink tank for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when...

Page 137: ...he resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels To access the ink purchasing site select Order ink now...

Page 138: ...ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print qual...

Page 139: ...aint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print He...

Page 140: ...he ink tank Check the ink status Checking Ink Status on the Touch Screen For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality...

Page 141: ...uter For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean...

Page 142: ...Adjusting Print Head Position 142...

Page 143: ...Letter sized plain paper in the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is A...

Page 144: ...ect Yes The operation panel is opened and the paper output tray is pulled out automatically The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch scree...

Page 145: ...1 Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D A No missing lines No horizontal white streaks B Lines are missing Horizontal white streaks are presen...

Page 146: ...sent in the pattern C or pattern D or in both patterns The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning th...

Page 147: ...oad a sheet of A4 or Letter sized plain paper in the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on...

Page 148: ...f the print head This takes about 1 minute The pattern print confirmation screen will appear 7 Select Yes The operation panel is opened and the paper output tray is pulled out automatically The nozzle...

Page 149: ...of A4 or Letter sized plain paper in the cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch s...

Page 150: ...anel is opened and the paper output tray is pulled out automatically The nozzle check pattern will be printed 8 When the completion message appears select OK 9 Examine the nozzle check pattern If a pa...

Page 151: ...sheets of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette After inserting the cassette into the printer the paper sett...

Page 152: ...automatic print head alignment fails an error message appears on the touch screen An Error Occurs 7 When the completion message appears select OK Note If the print results are still not satisfactory a...

Page 153: ...A4 or Letter sized plain paper in cassette After inserting the cassette into the printer the paper setting confirmation screen appears on the touch screen If the page size shown on the touch screen is...

Page 154: ...is pulled out automatically The print head alignment pattern will be printed 7 When Did the patterns print correctly appears make sure pattern was printed correctly and if so select Yes 8 Check messag...

Page 155: ...zontal streaks are least noticeable Subtle horizontal streaks Noticeable horizontal streaks 10 Repeat these steps until you have finished entering pattern numbers for columns B to H and then select OK...

Page 156: ...ertical streaks 13 Repeat these steps until you have finished entering pattern numbers for columns J to P and then select OK 14 Check message and select OK The third set of patterns is printed 15 Exam...

Page 157: ...ich horizontal stripes are least noticeable Subtle horizontal stripes Noticeable horizontal stripes 16 Repeat these steps until you have finished entering pattern numbers for columns b to h and then s...

Page 158: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 158...

Page 159: ...Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen will appear 5 Select Yes 6 Select R...

Page 160: ...A4 or Letter sized plain paper 10 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not...

Page 161: ...turned on 2 Select Setup on HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom plate cleaning The confirmat...

Page 162: ...y The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 12 When the co...

Page 163: ...Important Be sure to turn off the power and unplug the power cord before cleaning the printer 163...

Page 164: ...tions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using the Operation Panel Chang...

Page 165: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 165...

Page 166: ...s such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequ...

Page 167: ...Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in loca...

Page 168: ...d containers holding flammable liquids such as alcohol or thinner Do not place objects in front of the printer The paper output tray opens automatically and may hit these objects damaging the printer...

Page 169: ...to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment...

Page 170: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 170...

Page 171: ...ische Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gem der EU Richtlinie ber Elektro und Elektronik Altger te 2012 19 EU und nationalen Gesetzen...

Page 172: ...rd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer...

Page 173: ...i sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per l...

Page 174: ...sobre a devolu o e reciclagem de produtos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bo...

Page 175: ...takte lokale myndigheter et godkjent WEEE program eller husholdningens renovasjonsselskap Du finner mer informasjon om retur og resirkulering av WEEE produkter p www canon europe com weee Vain Euroopa...

Page 176: ...anisation om du vill ha mer information om var du kan l mna den kasserade produkten f r tervinning F r mer information om inl mning och tervinning av WEEE produkter se www canon europe com weee Pouze...

Page 177: ...produkt lub do autoryzowanego punktu gromadzenia zu ytego sprz tu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpad w w nieodpowiedni spos b mo e mie negatywny w...

Page 178: ...rekt vai 2012 19 ES par elektrisko un elektronisko iek rtu atkritumiem EEIA un viet jiem ties bu aktiem no izstr d juma nedr kst atbr voties izmetot to kop ar sadz ves atkritumiem is izstr d jums ir j...

Page 179: ...ten tajn Ta simbol pomeni da tega izdelka v skladu z direktivo OEEO 2012 19 EU in dr avno zakonodajo ne smete odvre i v gospodinjske odpadke Ta izdelek morate odlo iti na ustrezno zbiralno mesto na pr...

Page 180: ...mo za Europsku uniju i EEZ Norve ka Island i Lihten tajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s ku nim otpadom sukladno WEEE Direktivi 2012 19 EC i va em nacionalnom zakonu Ovaj...

Page 181: ...ispravnom odlaganju ovog proizvoda e doprineti efikasnom kori enju prirodnih resursa Za vi e informacija o tome gde mo ete da predate va u staru opremu radi recikliranje vas molimo da kontaktirate lok...

Page 182: ...Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality...

Page 183: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 184: ...any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the pri...

Page 185: ...he ink to leak during transport and cause damage to the printer When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing d...

Page 186: ...e to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag 8 Attach the protective material to the printer when packing the prin...

Page 187: ...may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to...

Page 188: ...press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned o...

Page 189: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel 189...

Page 190: ...Main Components Front View Rear View Inside View Operation Panel 190...

Page 191: ...the platen D Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Paper in the Cassette E Paper Guides Align with right left front sides of the...

Page 192: ...J Access lamp Lights or flashes to indicate the memory card status Inserting the Memory Card K Multi purpose Tray Guide Place the multi purpose tray here L Multi purpose Tray Storage Compartment The m...

Page 193: ...ding Paper in the Rear Tray Loading Envelopes in Rear Tray N Paper Support Extend to load paper in the rear tray O Rear Tray Cover Open to load paper in the rear tray P Feed Slot Cover Prevents anythi...

Page 194: ...or Plug in the supplied power cord C Transport Unit Cover Open when removing jammed paper D Rear Cover Detach when removing jammed paper Important Do not touch the metal casing Do not plug in or unplu...

Page 195: ...er Scans originals Also lift and open it to replace an ink tank or to remove jammed paper inside the printer B Print Head Holder The print head is pre installed Note For details on replacing an ink ta...

Page 196: ...on the power make sure that the document cover is closed B Touch Screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu...

Page 197: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 197...

Page 198: ...t the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about...

Page 199: ...displayed on the touch screen see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless networ...

Page 200: ...t tray on the touch screen If you want to retract the paper output tray select Yes You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the p...

Page 201: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 202: ...ile the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off Note After pressing the ON button the c...

Page 203: ...The specification of the power cord differs depending on the country or region of use 203...

Page 204: ...o access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing th...

Page 205: ...usly keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the s...

Page 206: ...rk information or to change the network settings The icon differs depending on the network of use or the network status Wi Fi is enabled and the printer is connected to the wireless router Note Depend...

Page 207: ...nection Touch and hold this button to switch to the standby mode for Easy wireless connect or Bluetooth connection Easy wireless connect Bluetooth settings F Setup Displays the printer s setting menus...

Page 208: ...OME screen Back Returns the touch screen to the previous screen Black Starts black white copying scanning etc Color Starts color copying scanning etc Stop Cancels operation when print copy or scan job...

Page 209: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 209...

Page 210: ...ter Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink Tank to be Used Managing the Printer Power Changing the Printer Operat...

Page 211: ...the image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Pr...

Page 212: ...s From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the...

Page 213: ...ttings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be delet...

Page 214: ...ick OK 4 Click OK on the Page Setup tab When you perform printing the specified ink tank will be used Important When the following settings are specified Only PGBK Black does not function because the...

Page 215: ...inter when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Make sure that the printer is on and then click Au...

Page 216: ...is function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the...

Page 217: ...whether a printable disc is loaded Important If you leave this check box unchecked the printer may print to the multi purpose tray even if a printable disc is not loaded on the multi purpose tray The...

Page 218: ...r settings in the printer driver and the paper information registered on the printer do not match this setting disables the message display and allows you to continue printing To disable detection of...

Page 219: ...ration Panel Setting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Other device settings Language selection Firmware update Reset setting Feed settings We...

Page 220: ...specify Extended copy amount as an example 1 Check that printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Device settings The Device settings screen is display...

Page 221: ...For more on setting items on the operation panel Setting Items on Operation Panel 221...

Page 222: ...settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Bluetooth settings PictBridge settings Feed settings Items for Maintenance Management L...

Page 223: ...print area You can adjust the disc printing area if the image is not aligned with the printable disc You can adjust the printing area in increments of 0 003 inches 0 1 mm between 0 03 inches 0 9 mm an...

Page 224: ...sconnected Disabled Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal stre...

Page 225: ...code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced setup For...

Page 226: ...c characters If Settings is selected in the Wireless Direct setting list screen the following settings are available Enable disable Wireless Direct Enables disables Wireless Direct Change SSID device...

Page 227: ...lows you to transfer the scanned data to the computer using WSD To transfer the scanned data tap Color Note When you forward the scanned data to the computer searched using WSD you cannot select the d...

Page 228: ...ng Enable allows you to print via the network with the IPP protocol PictBridge communication Setting items for printing from a PictBridge Wi Fi compliant device Enable disable communication Selecting...

Page 229: ...be sure to set it back to Not writable from PC When you turn off the printer Writable from USB PC will be canceled and the setting is returned to Not writable from PC when you turn on the printer next...

Page 230: ...minder screen in case you forget to remove the original from the platen after scanning Important Depending on the type of original or the state of the document cover forgetting to remove the original...

Page 231: ...Language selection Changes the language for the messages and menus on the touch screen 231...

Page 232: ...ate is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select OK a...

Page 233: ...or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts...

Page 234: ...r and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Cassette pap...

Page 235: ...e printer to from Google Cloud Print IJ Cloud Printing Center setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is re...

Page 236: ...elect Setup on the HOME screen Using the Operation Panel 3 Select ECO 4 Select Energy saving settings 5 Check on screen instructions and select Next 6 Specify settings as necessary A Specify the lengt...

Page 237: ...ect Two sided printing setting 5 Specify settings as necessary A Select two sided copying as a default B Select two sided printing of template forms on the printer as a default Note When duplex printi...

Page 238: ...e operating noise while printing is in progress Important Operating speed is reduced compared to when Do not use quiet mode is selected This function may not be so effective depending on the printer s...

Page 239: ...the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If the password is set to t...

Page 240: ...mm for Borderless Printing 8 5 inches 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm Standard printing Top margin Square 4 x 4 10 x 10 cm 0 20 inch 5 0 mm Squar...

Page 241: ...he temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95...

Page 242: ...Network Specifications Communication protocol TCP IP Wi Fi Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13 Frequency bandwidth and available c...

Page 243: ...e Some functions may not be available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Windows 10 Mobile Prin...

Page 244: ...In an in house network environment the 5222 port must be open Contact the network administrator for details Information in this manual is subject to change without notice 244...

Page 245: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area 245...

Page 246: ...number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Oc Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo P...

Page 247: ...ches 35 mm margins of the paper in the printing direction Sizes for Art Paper Before Printing on Art Paper Page Sizes You can use the following page sizes Note Page sizes and media types the printer s...

Page 248: ...x 3 51 inches 55 0 x 89 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 inches 148 0 x 210 0 mm Maximum size 8 50 x 11 69 inches 215 9 x 297 0 mm Paper Weight...

Page 249: ...4 x 6 10 x 15 cm 20 sheets 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Pho...

Page 250: ...A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding fr...

Page 251: ...105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Env...

Page 252: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 253: ...lypropylene polyethylene horse hair or goat hair Important Be sure not to use brushes as shown below The printing surface may be damaged Not OK brush made from hard material cloth or washcloth sticky...

Page 254: ...3 To complete the removal of paper dust brush the paper in the other direction from top to bottom 254...

Page 255: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 255...

Page 256: ...nting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 2...

Page 257: ...n Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Upd...

Page 258: ...printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings...

Page 259: ...n which print setting you select 6 Select paper source For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose Important The paper source settings that can be...

Page 260: ...an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver display the Quick Setup tab click Printer Media Information and specify...

Page 261: ...ki or if the Page size on the printer is set to 2L 5 x7 13x18 click Set to display the dialog box Select the media type and paper size that match your purpose and then click OK If the Type and the Pag...

Page 262: ...Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster...

Page 263: ...a Type on the printer driver is set to Other Fine Art Paper no data is printed in the top and bottom 35 mm edges printing direction of the paper For Page Size on the printer driver select Letter Art P...

Page 264: ...r Legal 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm KG 4 x6 10x15 5 x7 13x18cm 2L 5 x7 13x18 7 x10 18x25cm 7 x10 18x25cm 8 x10 20x25cm 8 x10 20x25cm L 89x127mm L 89x127mm 2L 127x178mm 2L 5 x7...

Page 265: ...Card 2 17 x3 58 55x91mm Card 2 17 x3 58 Custom Size Others 265...

Page 266: ...Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope P...

Page 267: ...b 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check R...

Page 268: ...Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Colla...

Page 269: ...ftware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unav...

Page 270: ...en you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Bord...

Page 271: ...round button on the Page Setup tab appear grayed out and are unavailable When Other High Quality Photo Paper Other Fine Art Paper Envelope High Resolution Paper or T Shirt Transfers is selected from t...

Page 272: ...ected margin may be produced on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you...

Page 273: ...the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer...

Page 274: ...e of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the sc...

Page 275: ...Note Selecting Scaled changes the printable area of the document 275...

Page 276: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in th...

Page 277: ...r To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Pa...

Page 278: ...ate a large print like a poster Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab...

Page 279: ...erating environments are used Print Cut Paste lines in margins To leave out cut lines uncheck this check box Print page range Specifies the printing range Select All under normal circumstances To repr...

Page 280: ...isplayed Note Click the deleted pages to display them again Right click the settings preview to select Print all pages or Delete all pages 2 Complete the setup After completing the page selection clic...

Page 281: ...uplex printing Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page La...

Page 282: ...ther stapling side from the list 6 Set the margin width If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup Click OK on the Page Setup tab When you execut...

Page 283: ...on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Then click Start Printing to print the opposite side Important When a media type other tha...

Page 284: ...ly Do not touch the paper during this time You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool When you use the automatic duplex printing function to prin...

Page 285: ...10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelop...

Page 286: ...lay Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructi...

Page 287: ...ter Media Information from the Quick Setup tab and specify the settings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer...

Page 288: ...n performing postcard printing open the Maintenance tab and click View Printer Status to start the Canon IJ Status Monitor On the Option menu choose Display Guide Message and click Hagaki Printing to...

Page 289: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 289...

Page 290: ...ata formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from Start Setup on the setup CD ROM that came with your...

Page 291: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 292: ...ppears as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not...

Page 293: ...In such cases take the appropriate action as described 293...

Page 294: ...er driver setup window 2 Launching the Canon IJ Status Monitor On the Maintenance tab click View Printer Status 3 Display Estimated ink levels Ink status is displayed as an illustration Note The infor...

Page 295: ...fore printing on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page...

Page 296: ...se the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is ena...

Page 297: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 297...

Page 298: ...iles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were...

Page 299: ...n a confirmation message is displayed click OK to delete the specified printing profile Note Printing profiles that are registered in the initial settings cannot be deleted Settings Preview The paper...

Page 300: ...r test printing Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction The width of print area and the amount of extension that are configured in other appl...

Page 301: ...individually click the Main tab and for Print Quality select Custom The Set becomes enabled Click Set to open the Custom dialog box and then specify the desired settings High Gives priority to print q...

Page 302: ...rmation that you set on the Quick Setup Main and Page Setup tabs and add the information to the Commonly Used Settings list on the Quick Setup tab Name Enter the name for the printing profile you wish...

Page 303: ...ting specified with the application software Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user...

Page 304: ...ng the Print Results Before Printing Setting Paper Dimensions Custom Size Printing a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Con...

Page 305: ...rt printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified pa...

Page 306: ...dual settings such as Cyan Magenta Yellow Tone Brightness Contrast etc and Color Correction method Set Select Manual for Color Intensity to enable this button In the Manual Color Adjustment dialog box...

Page 307: ...a pattern for checking color changes produced by color adjustment If you want to display the preview image with a color pattern check this check box Cyan Magenta Yellow Adjusts the strengths of Cyan M...

Page 308: ...tching Tab Allows you to select the method for adjusting colors to match the type of document to be printed Color Correction Allows you to select Driver Matching ICM or None to match the purpose of th...

Page 309: ...Displaying the Print Results Before Printing 309...

Page 310: ...ze Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal di...

Page 311: ...ce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box...

Page 312: ...check box to print the document on both sides This function can be used only when Plain Paper Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type and one of Normal size Fit to Pa...

Page 313: ...y be multiplied numbers of the two settings or the specified printing order may not be enabled Print Options Opens the Print Options dialog box Changes detailed printer driver settings for print data...

Page 314: ...visions Select the number of divisions vertical x horizontal As the number of divisions increases the number of sheets used for printing increases If you are pasting pages together to create a poster...

Page 315: ...rints a page border line around each document page Check this check box to print the page border line Print Area Setup dialog box When you perform duplex printing the print area of the document become...

Page 316: ...this happens checking this check box may resolve the problem Important Even when this check box is checked only some of the information in the color profile is disabled and the color profile can stil...

Page 317: ...e amount of memory may be used for certain settings Do not change the setting if your computer has a small amount of memory Print With Specify the ink tank to be used from the installed ink tanks Sele...

Page 318: ...hind the document Check this check box to print a background and select a title from the list Select Background Opens the Background Settings dialog box You can register a bitmap as a background and c...

Page 319: ...a stamp When Stamp Type is Bitmap File Specifies the name of the bitmap file to be used as the stamp Select File Opens the dialog box to open a file Click this button to select a bitmap file to be use...

Page 320: ...n unnecessary stamp Title Enter the title to save the stamp you created Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered at the beginning or end of a title Stamps Show...

Page 321: ...is function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Save settings Tab The Save settings tab allows you to register a...

Page 322: ...e printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be...

Page 323: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 323...

Page 324: ...ter You can then immediately check what sort of action to perform Ink status display The status monitor displays ink tank types and estimated ink levels When the remaining ink level becomes low a warn...

Page 325: ...played as an illustration Ink Model Number You can look up the correct ink tank for your printer Option Menu If a printer message appears select Enable Status Monitor to start the Canon IJ Status Moni...

Page 326: ...connected to and using it through a network Note When the printer is being used via USB connection Remote UI will not display Printer Information Allows you check detailed information such as the pri...

Page 327: ...equire an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the MP Drivers Take the appropriate action as descri...

Page 328: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 328...

Page 329: ...Printing Using a Web Service Using PIXMA MAXIFY Cloud Link Printing with Google Cloud Print 329...

Page 330: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 330...

Page 331: ...to Use Wireless Direct 2 Preparing a device to connect to the printer Changing Settings of a Device and Connecting It to the Printer 3 Printing Scanning Printing Scanning with Wireless Direct Importa...

Page 332: ...D and the security setting are specified automatically To update them see below Changing Wireless Direct Setting Changing Settings of a Device and Connecting It to the Printer 1 Turn on Wi Fi function...

Page 333: ...nting scanning Note For more on printing or scanning from a device via Wi Fi refer to the device s or application s instruction manual You can print scan from your smartphone or tablet by installing C...

Page 334: ...ou can check the updated identifier SSID password on the Wireless Direct setting list screen Change password Change the password for Wireless Direct Selecting Change manually displays the entry field...

Page 335: ...ecting to the printer select Yes Important To prevent an unauthorized access we recommend you should not change the setting from the default 8 Tap HOME The HOME screen is displayed Note If you change...

Page 336: ...Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel 336...

Page 337: ...en is displayed Note When you insert the memory card before you displays the memory card print menus the photo selection screen is displayed If no printable photo data is saved on the memory card Save...

Page 338: ...r of copies is displayed When tapping the Check total no of copies screen is displayed and you can check the number of copies for each photo On the Check total no of copies screen you can change the n...

Page 339: ...tch the photo group For details Using Useful Display Functions D Select to display the Settings screen You can change the settings of page size media type and print quality and so on For more on the s...

Page 340: ...ay photo with specifying the date last modified date of data For details Using Useful Display Functions H Select to display the multiple photos at once For more on the display method Using Useful Disp...

Page 341: ...photo included in the print job 3 Tap Color The reserved photo is printed next to the photo that has already been started printing If you want to print more photos operate from step 1 again Note While...

Page 342: ...een is displayed before printing Setting Items Flick vertically to display setting items and select the setting item to display the settings Select to specify the setting Note Depending on the print m...

Page 343: ...rless print Photo fix When Auto photo fix is selected the scene or person s face of a shot photo is recognized and the most suitable correction for each photo is made automatically It makes a darkened...

Page 344: ...Other device settings 344...

Page 345: ...Disc Label Printing Copying Label Side of Disc Basic Printing Photo from Memory Card onto Disc Label 345...

Page 346: ...he HOME screen Using the Operation Panel 3 Select Disc label 4 Check message and select OK The print area setting screen is displayed 5 Specify print area and select OK A Specify the outer circle B Sp...

Page 347: ...g confirmation screen is displayed Important Be sure to load the copy source BD DVD CD with its label side down on the center of the platen If you load it near the edge of the platen part of the image...

Page 348: ...ng Note Tap Stop to cancel copying After printing allow the printing surface of the disc to dry naturally Do not use hairdryers or expose the disc to direct sunlight to dry the ink Do not touch the pr...

Page 349: ...hotos to disc label 5 Insert memory card into card slot Note When you insert the memory card before you displays the memory card print menus the photo selection screen in Select photo print is display...

Page 350: ...for the inner diameter For information on printable discs contact their manufacturers 8 Specify the amount of ink If the print result is blurry select Bleed proof Blurring may be reduced by printing...

Page 351: ...Disc 14 Select OK The printer starts printing Note Tap Stop to cancel printing After printing allow the printing surface of the disc to dry naturally Do not use hairdryers or expose the disc to direct...

Page 352: ...en you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message...

Page 353: ...d only plain paper in the cassette Important For more on the proper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings on the Printer Dri...

Page 354: ...A5 and the paper information registered to the printer is A4 the printer starts printing copying on the paper loaded in the rear tray or in the cassette without changing the paper size setting for pri...

Page 355: ...playing the Message which Prevents Misprinting When you print copy using the operation panel of the printer or when you print from smartphone tablet The message which prevents misprinting is enabled b...

Page 356: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 356...

Page 357: ...n 2 Load paper 3 Select Copy on the HOME screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen 6 Specify settings as necessary A The co...

Page 358: ...Specify the page size and the media type 7 Tap Color for color copying or Black for black white copying The printer starts copying Remove the original on the platen after copying is complete Important...

Page 359: ...rve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last re...

Page 360: ...ng screen is displayed by selecting Settings in the Copy standby screen Example in Standard copy Preview When Preview is displayed on the print settings screen selecting Preview allows you to preview...

Page 361: ...is turned off When copying starts in the copy menu that is not available with the specified setting The specified function is not available with current settings is displayed on the touch screen Chang...

Page 362: ...t to Plain paper and the quality is not as good as expected select Standard or High for Print qlty and try copying again Select High for Print qlty to copy in grayscale Grayscale renders tones in a ra...

Page 363: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel Scanning Using Smartphone Tablet 363...

Page 364: ...Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password Protected PDF Files Scanning Using Application Software ScanGear Scanning Ti...

Page 365: ...tem Type or Purpose IJ Scan Utility IJ Scan Utility Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Creating Editing PDF Files Setting Passwords for PDF Files Editing Password...

Page 366: ...Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be change...

Page 367: ...Note To set the applications to integrate with see Settings Dialog Box 367...

Page 368: ...printed on white paper hand written text business cards and other unclear items Thin items Thick items 1 Make sure scanner or printer is turned on 2 Place items on platen Positioning Originals Scannin...

Page 369: ...the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog box Note Once settings are made in the Settings dialog box the same settings can be used for sc...

Page 370: ...s whose number of pixels in the vertical or horizontal direction is 10501 or more cannot be used When you select a password protected PDF file you must enter the password Editing Password Protected PD...

Page 371: ...n the Toolbar When adding existing images or PDF files Click Add Page on the Toolbar After the Open dialog box appears select the image s or PDF file s you want to add and then click Open Note You can...

Page 372: ...8 Select Save As in File menu The Save dialog box appears 9 Specify save settings Save Dialog Box PDF Edit Screen 10 Click Save The PDF file is saved Note When a password protected PDF file is edited...

Page 373: ...ear What Is ScanGear Scanner Driver Starting ScanGear Scanner Driver Scanning in Basic Mode ScanGear Scanner Driver Screens General Notes Scanner Driver Important Available functions and settings vary...

Page 374: ...Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameter...

Page 375: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 375...

Page 376: ...g from IJ Scan Utility 1 Start IJ Scan Utility For details click Home to return to the top page of the Online Manual for your model and search for Starting IJ Scan Utility 2 In IJ Scan Utility main sc...

Page 377: ...view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of docum...

Page 378: ...ant Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination Note Skip ahead to Step 7 if an ADF option is se...

Page 379: ...on to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scan...

Page 380: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 380...

Page 381: ...ms vary by document type and view Preview is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color S...

Page 382: ...ive When you select an option other than the ADF types the image adjustment function which adjusts images based on the document type will also be active When you select Magazine Color the descreen fun...

Page 383: ...selected paper size Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Monitor Size such as 1024 x 768 pixels Select an output size in pixels A cropping frame of the selec...

Page 384: ...djust the scan area within the Preview area If an area is not specified the document will be scanned at the document size Auto Crop If an area is specified only the portion in the cropping frame will...

Page 385: ...able when Color Matching is selected on the Color Settings tab of the Preferences dialog box Perform Scan Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click C...

Page 386: ...ble when two or more frames are displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail vie...

Page 387: ...thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings...

Page 388: ...e s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Sc...

Page 389: ...nt type and view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Inpu...

Page 390: ...orrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balan...

Page 391: ...the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if th...

Page 392: ...g the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original sta...

Page 393: ...f them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Ope...

Page 394: ...ey Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will...

Page 395: ...tart the computer ScanGear cannot be opened in multiple applications at the same time Within an application ScanGear cannot be opened for the second time when it is already open Be sure to close the S...

Page 396: ...rectly in some applications In that case increase the operating system s virtual memory and retry When image size is too large such as when scanning large images at high resolution your computer may n...

Page 397: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen 397...

Page 398: ...ly Important When scanning by specifying the paper size in IJ Scan Utility or ScanGear scanner driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos...

Page 399: ...rmat Multiple items Allow 0 4 inch 1 cm or more space between the edges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scan...

Page 400: ...duct used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it i...

Page 401: ...se you do not need to select it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK Note The scanner sele...

Page 402: ...notification area on the desktop follow the procedure below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Click IJ Network Scanner...

Page 403: ...ettings screen click OK Note If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings...

Page 404: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 404...

Page 405: ...Windows Error An Error Occurs Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong L...

Page 406: ...actory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating MP Drivers in Netw...

Page 407: ...Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smar...

Page 408: ...eless Direct Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN...

Page 409: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 409...

Page 410: ...Network While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer...

Page 411: ...dows Checking Power Status Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wi...

Page 412: ...ter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redet...

Page 413: ...Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and n...

Page 414: ...wireless communication Make sure the or icon is displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the pri...

Page 415: ...Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate wi...

Page 416: ...For details see the instruction manual supplied with the wireless router or contact the manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the pri...

Page 417: ...nother device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings...

Page 418: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 419: ...tion manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wire...

Page 420: ...lied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon...

Page 421: ...redo setup For macOS 1 Click Next The screen telling you that installation has not been completed appears 2 Click No The screen to select application software to install appears 3 Click Back to Top 4...

Page 422: ...whether printer setup is complete or the settings of wireless router to connect are correct Check3 Make sure printer setup is complete on the computer If it is not perform setup For Windows Perform se...

Page 423: ...to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal strength and move printer and wireless router as necessary Place the printer a...

Page 424: ...ect it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attemptin...

Page 425: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 425...

Page 426: ...ry to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufactur...

Page 427: ...poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is st...

Page 428: ...annel set on the wireless router Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to a...

Page 429: ...Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network setting information of the printer Display on the touch screen LAN settings Prin...

Page 430: ...s are not installed install them Windows Install the MP Drivers using the Setup CD ROM or install them from the Canon website Check3 Make sure wireless router does not restrict which computers can acc...

Page 431: ...tup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryptio...

Page 432: ...e identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated...

Page 433: ...J Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communi...

Page 434: ...ntication method must be identical among the wireless router the printer and your computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing E...

Page 435: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 435...

Page 436: ...screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Sel...

Page 437: ...harm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX...

Page 438: ...739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with target de...

Page 439: ...restoring it to the factory defaults redo setup using the Setup CD ROM or from the web page For macOS Initialization erases all network settings on the printer making printing or scanning operation fr...

Page 440: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 440...

Page 441: ...artphone tablet Turn on the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of...

Page 442: ...cal with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router If t...

Page 443: ...er is already turned on cycle the power switch Check2 Is the icon displayed on the touch screen If not Wireless Direct is disabled Turn on Wireless Direct Check3 Check the settings of your device smar...

Page 444: ...on of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance...

Page 445: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Paper Does Not Feed Properly No Paper Error Cannot Print on the Disc Label Printout Results Are Unsatisfactory 445...

Page 446: ...ormally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the pri...

Page 447: ...the settings following the instructions below and retry the printing For Windows 1 Make sure either A4 Art Paper Margin 35 or Letter Art Paper Margin 35 is selected in application If the page size you...

Page 448: ...e selected by default Check8 Are you trying to print a large data file Windows If you are trying to print a large file it takes a long time to start printing If the printer does not start printing aft...

Page 449: ...ern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink...

Page 450: ...entation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain...

Page 451: ...f the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two o...

Page 452: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 452...

Page 453: ...ray supplied with this printer For more on placing the multi purpose tray see Placing a Printable Disc Check3 Has time elapsed since you placed the multi purpose tray If a certain period of time has e...

Page 454: ...pose tray will automatically be ejected When the multi purpose tray is pulled out place the multi purpose tray again and retry printing For more on placing the multi purpose tray see Placing a Printab...

Page 455: ...rinter for Copying Printing from memory card Check the settings using the operation panel Setting Items for Copying Setting Items for Photo Printing Using Operation Panel Printing from your computer C...

Page 456: ...k Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part...

Page 457: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 457...

Page 458: ...the ink tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the...

Page 459: ...paper on the rear tray load paper with the printable side facing up When you load paper in the cassette load paper with the printable side facing down Refer to the instruction manual supplied with th...

Page 460: ...t the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adj...

Page 461: ...n using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the...

Page 462: ...eet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even wit...

Page 463: ...n plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness Copyi...

Page 464: ...Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Maintenance Tab Description 3 Select Select Printer and select printer you are using from pulldown menu and select OK 4 Select Cu...

Page 465: ...ts Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printout...

Page 466: ...Scanning Problems Windows Scanning Problems 466...

Page 467: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 467...

Page 468: ...t the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network...

Page 469: ...er name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant applicatio...

Page 470: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 470...

Page 471: ...power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem c...

Page 472: ...e screen 3 Select ECO 4 Select Energy saving settings 5 Check displayed message and select Next 6 Select Auto power off 7 Select Never 8 Select OK The setting is disabled To disable the setting from t...

Page 473: ...for Auto Power Off 5 Select OK 6 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note Refer to below to disable the setting from ScanGear scanner driver...

Page 474: ...environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a cert...

Page 475: ...mportant Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional suppor...

Page 476: ...he instructions below to select your language 1 Press HOME button and wait a little 2 Select Setup icon Using the Operation Panel 3 Select 4 Select sixth setting item from top 5 Select a language for...

Page 477: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 477...

Page 478: ...7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with...

Page 479: ...all the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Not...

Page 480: ...instructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection The printer is detected automatically in the n...

Page 481: ...Errors and Messages An Error Occurs Message Support Code Appears 481...

Page 482: ...or an error code appears on the printer For some errors a support code error number appears on the computer screen When a Support Code and a message are displayed on the computer screen Windows When...

Page 483: ...tput Error Communication Error Windows Other Error Messages Windows Message Appears on Touch Screen Check the message and take an appropriate action Power was not turned off correctly the last time Pr...

Page 484: ...printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry th...

Page 485: ...ease the amount of free space on the disk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your compu...

Page 486: ...sponse Support Code Appears on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1001 1002 1003 1013 1200 1240 1258 1259 1270 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 141...

Page 487: ...6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ...

Page 488: ...paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the pr...

Page 489: ...ng and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot...

Page 490: ...loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the p...

Page 491: ...nter Paper Is Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Remo...

Page 492: ...Paper Is Jammed inside Printer If the paper is jammed at the feeder of the cassette Pull out the cassette and then remove the paper slowly with both hands If none of the above is applied see Removing...

Page 493: ...printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer If the measures above do not solve...

Page 494: ...re you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch white belt A If you soil or scratch this part by touching it with paper or your hand it c...

Page 495: ...mmed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 6 Make sure all jammed paper is re...

Page 496: ...it up once and then take it down gently All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a p...

Page 497: ...ng and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer 1 Rotate printer so that rear side of printer faces toward you 2 Open rear tray cover...

Page 498: ...e inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up t...

Page 499: ...ote Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the...

Page 500: ...of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely If the measures above do not solve the problem contact your nearest Ca...

Page 501: ...n you load paper in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the touch screen Important Be sure to close the feed slot cove...

Page 502: ...er when you load paper in the cassette Set paper information for the paper in the cassette After carrying out the above measures select OK on the touch screen Note Once the cassette is inserted the sc...

Page 503: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 503...

Page 504: ...1401 Cause Print head may be damaged What to Do Turn off the printer and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 504...

Page 505: ...If printing is in progress and you want to continue printing tap OK on the printer with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The...

Page 506: ...ank cannot be recognized What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer Check the ink tank If you want to cancel printing tap Stop...

Page 507: ...p on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liab...

Page 508: ...e this function touch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised tha...

Page 509: ...ull What to Do Select OK on the touch screen to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels th...

Page 510: ...o Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover I...

Page 511: ...r copying make the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy...

Page 512: ...ssette paper information appears Set paper information for the paper in the cassette Note If you do not know what paper information to set tap Back The previous screen appears showing the paper size a...

Page 513: ...printing or copying using the operation panel of the printer Feed settings To change the message view setting when printing using the printer driver Changing the Printer Operation Mode Windows Changi...

Page 514: ...4103 Cause Cannot perform printing with current print settings What to Do Tap Stop on the touch screen to cancel printing Then change the print settings and retry printing 514...

Page 515: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 516: ...inter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request...

Page 517: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

Page 518: ...rror has occurred What to Do Turn off printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to...

Page 519: ...e Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or...

Page 520: ...remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the p...

Page 521: ...Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon...

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