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Canon TS6420, Online Manual

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Canon TS6420 Online Manual Download Page 303

Paper Is Jammed inside Printer

If the jammed paper tears and you cannot remove the paper from the paper output slot or the feed slot, or if
the jammed paper remains inside the printer, remove the paper following the instructions below.

Note

• If paper becomes jammed during printing and you need to turn off the printer to remove it, press the

printer's 

Stop

 button to stop the printing before you turn off the printer.

1.

Turn off the printer and unplug it.

2.

Open scanning unit / cover.

Important

• Do not touch clear film (A) and white belt (B).

If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

3.

Check if jammed paper is under FINE cartridge holder.

If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the far right or
left, whichever makes it easier to remove the paper.

When moving the FINE cartridge holder, hold the top of the FINE cartridge holder and slide it slowly to
the far right or left.

303

Summary of Contents for TS6420

Page 1: ...TS6400 series Online Manual English...

Page 2: ...vice Setup Utility macOS 49 IJ Network Device Setup Utility 50 Starting Up IJ Network Device Setup Utility 51 Diagnosing and Repairing Network Settings 52 List of Models Which Does Not Support Diagnos...

Page 3: ...sting Print Head Position 105 Checking Ink Status from Your Computer 106 Cleaning 107 Cleaning Paper Feed Rollers 108 Cleaning Inside the Printer Bottom Plate Cleaning 110 Overview 113 Safety 114 Safe...

Page 4: ...Operation Mode 149 Changing Settings from Operation Panel 150 Changing Settings from Operation Panel 151 Setting Items on Operation Panel 153 Print settings 154 LAN settings 155 Other device settings...

Page 5: ...pying 204 Scanning 206 Scanning from Computer macOS 207 Scanning According to Item Type or Purpose IJ Scan Utility Lite 208 IJ Scan Utility Lite Features 209 Scanning Easily Auto Scan 211 Scanning Doc...

Page 6: ...Inaccurate or Bleeding Colors Streaks or Lines 263 Colors Are Unclear 267 Lines Are Misaligned Distorted 269 Paper Is Smudged Printed Surface Is Scratched 270 Vertical Line Next to Image 274 Scanning...

Page 7: ...mmed inside Printer 303 Removing Jammed Paper from Rear Side 307 1000 312 1003 313 1200 315 1401 316 1430 317 1485 318 1650 319 1651 320 1682 321 1686 322 1687 323 1688 324 Shipping Tape etc Are Still...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8...

Page 9: ...onal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to...

Page 10: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 11: ...A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a regis...

Page 12: ...mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanic...

Page 13: ...edium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this Lic...

Page 14: ...l other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivati...

Page 15: ...TITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWI...

Page 16: ...PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURP...

Page 17: ...sclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors...

Page 18: ...hat the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must...

Page 19: ...HER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 19...

Page 20: ...ERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRA...

Page 21: ...fornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provi...

Page 22: ...t in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in...

Page 23: ...orks thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license f...

Page 24: ...ct special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is h...

Page 25: ...ight c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributio...

Page 26: ...T STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Fran...

Page 27: ...e this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentatio...

Page 28: ...VIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...

Page 29: ...cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disab...

Page 30: ...Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Uti...

Page 31: ...ed while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no...

Page 32: ...hen configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct Wh...

Page 33: ...efault Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting...

Page 34: ...Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable disable communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation...

Page 35: ...2 The password is specified automatically when the printer is turned on for the first time 35...

Page 36: ...names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial...

Page 37: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 37...

Page 38: ...ing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item...

Page 39: ...X 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local...

Page 40: ...ress MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel C...

Page 41: ...mmun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Seco...

Page 42: ...ing Server error Connection error Timeout error Error Awaiting server response Active 7 5 Subscription Informa tion Subscription Informa tion Subscription agreement information Printed with or without...

Page 43: ...ce Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that printer is tur...

Page 44: ...e tablet computer to the printer Important You can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Dire...

Page 45: ...on on HOME screen 3 Select Device settings and press the OK button 4 Select LAN settings and press the OK button 5 Select Wireless Direct and press the OK button 6 Select Connect to smartphone and pre...

Page 46: ...reless direct compatible device connects to the printer a confirmation screen asking for permission to connect is displayed on the printer LCD Make sure the name on the LCD is the same as that of your...

Page 47: ...onnect button to change the type of characters to enter uppercase lowercase numbers symbols One character can be erased by pressing the Stop button 3 Confirm the input contents and press the Start but...

Page 48: ...g when a Wi Fi Direct compatible device is connecting to the printer If you want the printer to display the screen to inform you a Wi Fi Direct compatible device is connecting to the printer select ON...

Page 49: ...vice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repai...

Page 50: ...puter on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necess...

Page 51: ...ct IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device...

Page 52: ...ist of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions...

Page 53: ...ction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO...

Page 54: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 54...

Page 55: ...Loading Paper Paper Sources Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 55...

Page 56: ...B5 A5 or Letter sized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wr...

Page 57: ...e for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning t...

Page 58: ...to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 6 Slide right paper guide D to align with both sides of paper stack Do not slide the paper guides too har...

Page 59: ...Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 7 Close feed slot cover C...

Page 60: ...appears on the LCD 8 If page size and media type on LCD match size and type of paper loaded in rear tray select OK If not select Change to change the settings in accordance with the size and type of t...

Page 61: ...quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function...

Page 62: ...ee Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause p...

Page 63: ...rtrait orientation WITH PRINT SIDE FACING DOWN and place it in center of cassette Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams No...

Page 64: ...stack Align paper guide with where it clicks into place 7 Slide right paper guide D to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed prope...

Page 65: ...settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is dis...

Page 66: ...66...

Page 67: ...uble flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold...

Page 68: ...INT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 6 Slide right paper guide D to align...

Page 69: ...e Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently After closing the feed slot cover the paper setting confirmation screen for the rear tray appears on the LCD...

Page 70: ...paper output support G Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printin...

Page 71: ...Loading Originals Loading Originals on Platen Supported Originals How to Detach Attach the Document Cover 71...

Page 72: ...ollowing when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or m...

Page 73: ...3 Close the document cover gently Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 73...

Page 74: ...per Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm Note When loading a thick original such as a book on the platen you can load it by rem...

Page 75: ...document cover Hold up the document cover in portrait orientation and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of...

Page 76: ...76...

Page 77: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 77...

Page 78: ...ent Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Note Fo...

Page 79: ...rtridge holder moves to the replacement position Important Do not touch the metallic parts or other parts inside the printer 3 Remove the empty FINE cartridge 1 Pick up the ink cartridge locking cover...

Page 80: ...r may not print properly if you touch them 5 Install the FINE cartridge 1 Insert the new FINE cartridge into the FINE cartridge holder The color FINE cartridge should be installed into the left slot a...

Page 81: ...g the scanning unit cover be careful not to get your fingers caught Note If the error message appears on the LCD after the scanning unit cover is closed take appropriate action When Error Occurred If...

Page 82: ...e resulting print quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Select Order ink now and press the QR button to display...

Page 83: ...s performance Canon printer performs cleaning automatically according to its condition A small amount of ink is consumed when cleaning Does black and white printing use color ink Black and white prin...

Page 84: ...Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print H...

Page 85: ...cartridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If an error message appears on the LCD see When Error Occurred Fo...

Page 86: ...ot resolved after performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cl...

Page 87: ...t Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Automatically For macOS Adj...

Page 88: ...need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Press th...

Page 89: ...ern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not required...

Page 90: ...n the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print h...

Page 91: ...inter is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Cleaning The confirmation screen...

Page 92: ...Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 92...

Page 93: ...A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Deep Cleaning The confirmation screen will appear 6 Select Yes The pr...

Page 94: ...the power and clean the print head deeply again after 24 hours If the problem persists replace the FINE cartridge If the problem persists despite replacing the FINE cartridge contact your nearest Cano...

Page 95: ...on the LCD When Error Occurred You need to prepare two sheets of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette Loadin...

Page 96: ...or Occurred 8 When completion message appears select OK Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position m...

Page 97: ...nter is turned on 2 Load three sheets of A4 or Letter sized plain paper in cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Print Head Alignment Manual The...

Page 98: ...ct the number of that pattern and then press the OK button Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable vert...

Page 99: ...en press the OK button Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable vertical streaks 14 Repeat these steps f...

Page 100: ...different choose the pattern in which horizontal stripes are least noticeable Subtle horizontal stripes Noticeable horizontal stripes 17 Repeat these steps for columns O to T 18 When completion messa...

Page 101: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 101...

Page 102: ...Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not...

Page 103: ...there has it been peeled off completely Any remaining tape will hinder ink output Did you install the inks in their correct positions 3 Perform Cleaning Click Yes Print head Cleaning starts 4 Complete...

Page 104: ...ing Click Yes Print head Deep Cleaning starts 4 Complete Deep Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improv...

Page 105: ...3 Load paper in printer Load two sheets of A4 size or Letter size plain paper into the cassette 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment star...

Page 106: ...ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon wil...

Page 107: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 107...

Page 108: ...ning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the pape...

Page 109: ...leaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon servi...

Page 110: ...w piece of paper 1 Check that printer is turned on 2 Press the OK button 3 Select Maintenance 4 Select Bottom plate cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to re...

Page 111: ...e printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 13 When the completion message appears select OK Note When performing Bottom Plat...

Page 112: ...112...

Page 113: ...Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters...

Page 114: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 114...

Page 115: ...s such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequ...

Page 116: ...the printer by the cassette Hold the printer by its sides and carry it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environ...

Page 117: ...careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the pla...

Page 118: ...is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect...

Page 119: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 119...

Page 120: ...WEEE EU EEA This regulation is only for European Union and EEA Norway Iceland and Liechtenstein There is no information to inform here 120...

Page 121: ...Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality...

Page 122: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 123: ...any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the pri...

Page 124: ...hen a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer...

Page 125: ...9 Attach the protective material to the printer when packing the printer in the box 125...

Page 126: ...tion may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in orde...

Page 127: ...wer the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet while the status bar is lit flashing or a screen is displayed in the...

Page 128: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 128...

Page 129: ...Main Components Front View Rear View Inside View Operation Panel 129...

Page 130: ...operation panel can be tilted Operation Panel D Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Plain Paper in Cassette E Paper Guides Align...

Page 131: ...n the rear tray L Paper Guides Align with both sides of the paper stack M Feed Slot Cover Prevents anything from falling into the feed slot Open it to slide the paper guides and close it before printi...

Page 132: ...or Plug in the supplied power cord C Transport Unit Cover Open when removing jammed paper D Rear Cover Detach when removing jammed paper Important Do not touch the metal casing Do not plug in or unplu...

Page 133: ...ble cartridge that integrates print head and ink tank C Ink Cartridge Locking Cover Secures the installed FINE cartridge D FINE Cartridge Holder Install the FINE cartridge The color FINE cartridge sho...

Page 134: ...s messages menu items and the operational status D and buttons Used to select a setting item These buttons are also used for entering characters Selecting a Menu or Setting Item E Back button Returns...

Page 135: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 135...

Page 136: ...status bar is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The display in the LCD will turn off if the printer is not ope...

Page 137: ...r to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings Fr...

Page 138: ...n no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing...

Page 139: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 140: ...er cord Unplugging the power cord while the status bar is lit flashing or a screen is displayed in the LCD may cause drying or clogging of the print head and print quality may be reduced 1 Press the O...

Page 141: ...em In a menu screen or settings screen use the button C to select an item or option and then press the OK button B to proceed with the procedure To return to the previous screen press the Back button...

Page 142: ...the standby screen If the icon appears on the LCD it indicates that Wi Fi is enabled and the printer is connected to the wireless router Depending on the signal state the icon will change Signal stre...

Page 143: ...em such as the printer cannot print may occur Place the printer near the wireless router Wi Fi is enabled but the printer is not connected to the wireless router Note Wireless Direct is enabled Wi Fi...

Page 144: ...gles through the input modes in the order lowercase uppercase numeric symbols showing the first available character The following shows available characters in each mode Mode Available characters Lowe...

Page 145: ...have been input press the Start button To insert a space Either press the OK button without selecting any character or switch to the symbol mode and then press the button 5 times To delete characters...

Page 146: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 146...

Page 147: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 147...

Page 148: ...function automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify t...

Page 149: ...deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the...

Page 150: ...ting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Smartphone photo print settings Other device settings Language selection Firmware update Reset setting...

Page 151: ...king the steps to specify Amount of extension as an example 1 Check that printer is turned on 2 Press OK button 3 Select Device settings 4 Select a setting item to adjust The setting screen for the se...

Page 152: ...Setting Items on Operation Panel 152...

Page 153: ...e selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Bluetooth settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintena...

Page 154: ...compliant device Note When performing settings from application software or the printer driver these settings will be prioritized If printouts contain margins even though you are printing in Borderle...

Page 155: ...ngs Items Setting Connection Enabled Enabled disconnected Disabled Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA...

Page 156: ...onnect adv Select when you perform settings for Wi Fi manually You can specify multiple WEP keys WPS PIN code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi...

Page 157: ...XXXXXXXXX XXXXXXXXXXXXX up to 52 characters XX represents alphanumeric characters The following settings are available in the Wireless Direct Connect to smartphone Enables to connect the smartphone to...

Page 158: ...e When this setting is enabled the printer icon is displayed on the Network Explorer in Windows Optimize inbound WSD Selecting Enable allows you to receive the WSD printing data faster Timeout setting...

Page 159: ...ng Enable allows you to print via the network with the IPP protocol PictBridge communication Setting items for printing from a PictBridge Wi Fi compliant device Enable disable communication Selecting...

Page 160: ...n the type of original or the state of the document cover forgetting to remove the original may not be detected Status bar settings Change the display of the status bar Advanced mode Enables or disabl...

Page 161: ...glish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian...

Page 162: ...the on screen instructions to perform update Note If the firmware update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Can...

Page 163: ...ult Settings only Sets the settings such as the paper size or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specifie...

Page 164: ...r Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Casse...

Page 165: ...setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center Issue registrat...

Page 166: ...e OK button 3 Select Device settings 4 Select Other device settings 5 Select ECO settings 6 Select Energy saving settings 7 Specify settings as necessary A Specify the length of time to turn the print...

Page 167: ...4 Select Other device settings 5 Select ECO settings 6 Select Two sided print settings A confirmation screen will appear when the default setting for copying is set for two sided printing 7 Select ON...

Page 168: ...is in progress Important When Quiet setting is turned on the operating speed will be slower compared to when it is turned off This function may not be so effective depending on the printer s setting F...

Page 169: ...d Serial number Displays the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If...

Page 170: ...5 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment...

Page 171: ...width and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security W...

Page 172: ...12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subjec...

Page 173: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 173...

Page 174: ...available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP11...

Page 175: ...rinter Driver and the Printer Media Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page...

Page 176: ...agagata 4 Yougata 4 Yougata 6 Card 2 17 x3 58 Special sizes Minimum size 2 17 x 3 51 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following wei...

Page 177: ...0 sheets A4 Approx 80 sheets High Resolution Paper HR 101N 1 A4 B5 Letter Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Pa...

Page 178: ...In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper...

Page 179: ...g plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelop...

Page 180: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 181: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 181...

Page 182: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 182...

Page 183: ...nting Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer...

Page 184: ...ods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is e...

Page 185: ...u are not printing on both sides of the paper Important An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items...

Page 186: ...o get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer...

Page 187: ...ng any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation panel...

Page 188: ...ommended if Plain Paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no p...

Page 189: ...ype according to your purpose When you print on the address side register Hagaki type 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderless for Paper Size fro...

Page 190: ...ded check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address...

Page 191: ...he below procedure is not necessary in this case 1 Check whether Default is selected in the displayed dialog Note It may take a little time for your printer to appear 2 Select the printer Select the p...

Page 192: ...Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use thi...

Page 193: ...2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the spec...

Page 194: ...emaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status ch...

Page 195: ...e printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and...

Page 196: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 196...

Page 197: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 197...

Page 198: ...splay setting is different between when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting...

Page 199: ...ify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings...

Page 200: ...u load A5 sized paper in the rear tray or in the cassette before you start printing The paper information registration screen is displayed after replacing the paper Register the paper information acco...

Page 201: ...Mode When you print from macOS The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprint...

Page 202: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Special Copy Menu Copying Using Smartphone or Tablet 202...

Page 203: ...on Select Copy settings to display the desired setting item Setting Items for Copying 5 Use the button to specify the number of copies Note You can specify the number of copies even if you select Copi...

Page 204: ...s the OK button Note The setting currently specified appears in the selected state Some settings cannot be specified in combination with the setting of other setting items or the copy menu The setting...

Page 205: ...ngle Page Note This item appears when A4 or Letter is selected Copy intensity Change the intensity brightness Note If you select Intensity Auto load the original on the platen Enlarge Reduce Select th...

Page 206: ...Scanning Scanning from Computer Windows Scanning from Computer macOS 206...

Page 207: ...pose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available fu...

Page 208: ...tem Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your...

Page 209: ...agazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatica...

Page 210: ...Note To set the applications to integrate with see Settings Dialog 210...

Page 211: ...tish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the sam...

Page 212: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 212...

Page 213: ...lity Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can...

Page 214: ...Scanning Tips Positioning Originals Scanning from Computer 214...

Page 215: ...F Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model th...

Page 216: ...12 items Positions of slanted items 10 degrees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the...

Page 217: ...n facing up in document tray Insert the document until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not...

Page 218: ...gn it with the alignment mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm f...

Page 219: ...e upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In...

Page 220: ...en Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appe...

Page 221: ...ion Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occ...

Page 222: ...Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Ro...

Page 223: ...t Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network...

Page 224: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 224...

Page 225: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 225...

Page 226: ...he items in Step 2 and try to set up from the beginning Step 1 Check the basic items for Wi Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for Wi Fi Step 1 Check the...

Page 227: ...rinter s Wi Fi settings Make sure the or icon is displayed on the LCD when the OK button is pressed If icon is not displayed The printer is not set to use Wi Fi Turn on wireless communication on the p...

Page 228: ...Device Setup Utility Download IJ Network Device Setup Utility from the below page and install it on your computer Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to belo...

Page 229: ...nnect to the printer The USB Port is slightly diagonal For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Impor...

Page 230: ...2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 230...

Page 231: ...icon appears by pressing OK button If the icon is not displayed from the setup menu select Device settings LAN settings Wi Fi Advanced mode and then select Enable If the icon is displayed see the foll...

Page 232: ...to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it ma...

Page 233: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 233...

Page 234: ...a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Print Scan through Network Cannot Connect to...

Page 235: ...e distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check5 Make sure wireless signal is strong M...

Page 236: ...are no obstacles between the printer and the wireless router Cannot Connect to a Printer through Wireless Direct Check1 Check printer settings Select Device settings LAN settings Wireless Direct Adva...

Page 237: ...sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print Scan through Network Check1 Make sure the computer is connected to the wireless ro...

Page 238: ...WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your...

Page 239: ...word generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on scree...

Page 240: ...ce Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Com...

Page 241: ...omputer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer...

Page 242: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 242...

Page 243: ...ngs For Windows you can check the network setting information on the computer screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or...

Page 244: ...TL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library C...

Page 245: ...Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the op...

Page 246: ...the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults click here and redo setup...

Page 247: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 247...

Page 248: ...ower is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to upda...

Page 249: ...e not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless...

Page 250: ...blet Select the network name SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instru...

Page 251: ...nter and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more tha...

Page 252: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 252...

Page 253: ...nd the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the...

Page 254: ...rinter s printer driver selected when printing The printer will not print properly if you are using a printer driver for a different printer For Windows Make sure Canon XXX series where XXX is your pr...

Page 255: ...ention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check8 If printing from your computer restart the computer Restart the compu...

Page 256: ...ge locking cover correctly ink may not be ejected correctly Open the scanning unit cover to open the ink cartridge locking cover and then close it Press down the ink cartridge locking cover until it c...

Page 257: ...ad deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print he...

Page 258: ...ing orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load onl...

Page 259: ...t slowly If the problem occurs immediately after removing the jammed paper from the rear side of the printer see below Removing Jammed Paper from Rear Side Check7 Clean paper feed roller Cleaning Pape...

Page 260: ...See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair 260...

Page 261: ...ed paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Printing Check the settings using the operation panel Setting Ite...

Page 262: ...w See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Colors Are Unclear Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is S...

Page 263: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 263...

Page 264: ...cing a FINE Cartridge Check3 Is the FINE cartridge installed properly Check that there is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off If you...

Page 265: ...rint head deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the p...

Page 266: ...heck7 Make sure original is properly loaded on platen When you load the original on the platen load it with the side to be copied facing down Loading Originals Check8 Is copy source a printed paper by...

Page 267: ...ead again After cleaning the print head again print the nozzle check pattern and check the result If it still does not improve go to the next step Step4 Clean the print head deeply After cleaning the...

Page 268: ...e tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off If you do not close the ink cartridge locking cover correctly ink may not be ejected correctly Open the s...

Page 269: ...sults are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment man...

Page 270: ...en using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the...

Page 271: ...ward one sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasi...

Page 272: ...ng on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness C...

Page 273: ...and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Dry...

Page 274: ...out Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary t...

Page 275: ...Scanning Problems macOS Scanning Problems 275...

Page 276: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 276...

Page 277: ...computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s ope...

Page 278: ...te The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scann...

Page 279: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 279...

Page 280: ...connected to printer and then turn on again The Power Cord Connector is slightly diagonal Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does...

Page 281: ...device settings and press the OK button 5 Select ECO settings and press the OK button 6 Select Energy saving settings and press the OK button 7 Select Auto power off and press the OK button 8 Select...

Page 282: ...ect OK 5 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab...

Page 283: ...speed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub s...

Page 284: ...orientation and insertion angle of the Type B connector and connect to the printer The USB Port is slightly diagonal For details refer to the instruction manual supplied with the USB cable Check3 Make...

Page 285: ...k button repeatedly until the HOME screen is displayed 2 Press OK button on HOME screen 3 Press button 3 times and press OK button 4 Press button 6 times and press OK button 5 Use button to select lan...

Page 286: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 286...

Page 287: ...owing operations to install the MP Drivers 1 Open screen to uninstall MP Drivers For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if the...

Page 288: ...for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note...

Page 289: ...Errors and Messages When Error Occurred Message Support Code Appears 289...

Page 290: ...errors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support...

Page 291: ...For details on how to resolve errors without Support Codes see Message Support Code Appears 291...

Page 292: ...not turned off correctly the last time Press when turning power off The printer may have been unplugged while the power was still on Press the printer s OK button to cancel the error See Unplugging t...

Page 293: ...nter over a LAN make sure the printer is correctly set up for network use Check3 Make sure MP Drivers are installed correctly Uninstall the MP Drivers following the procedure described in Deleting the...

Page 294: ...k Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer drive...

Page 295: ...upport Code Appears on Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1300 1303 1304 1309 1310 1313 1401 1403 1430 1485 15A1 15A2 1650 1651 1682 1684 1686 1687 1688 168D 1702 1703 1704...

Page 296: ...0 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 A000 to ZZZZ C000 Note For informatio...

Page 297: ...at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer...

Page 298: ...n to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Pa...

Page 299: ...sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service cent...

Page 300: ...nd the paper output support pull out the cassette and remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper in...

Page 301: ...output support pull out the cassette and remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper properly Loadi...

Page 302: ...nding on where the paper is jammed decide on the countermeasure If the paper is jammed at the paper output slot 1300 If the paper is jammed inside the printer Paper Is Jammed inside Printer If the mea...

Page 303: ...re you turn off the printer 1 Turn off the printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A and white belt B If you soil or scratch this part by touching it with pa...

Page 304: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 304...

Page 305: ...unit cover gently To close the scanning unit cover hold it up once and then take it down gently 8 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the print...

Page 306: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 306...

Page 307: ...nter to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces...

Page 308: ...e inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up t...

Page 309: ...ner parts of the printer 3 Make sure all jammed paper is removed 4 If parts A are raised lower them toward you 5 Attach transport unit cover Insert the transport unit cover slowly all the way into pri...

Page 310: ...6 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 310...

Page 311: ...in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If the measures above do not solve the problem contact y...

Page 312: ...he corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper in Rear Tray Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover A...

Page 313: ...A5 or B5 size plain paper Align the paper guides of the cassette with the edges of the paper After carrying out the above measures press the printer s OK button to cancel the error Note To cancel pri...

Page 314: ...aper align the paper guides of the cassette with the edges of the paper Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do...

Page 315: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 315...

Page 316: ...installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Note To cancel printing pre...

Page 317: ...INE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If this still does not solve the prob...

Page 318: ...tridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press...

Page 319: ...zed What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer Install the appropriate ink cartridge If you want to cance...

Page 320: ...o the following page and check the connection status between the printer and the network Cannot Connect to a Printer via Wireless LAN Wi Fi Web Service License Agreement Status Print the network setti...

Page 321: ...ridge cannot be recognized What to Do Replace the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to...

Page 322: ...you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Pl...

Page 323: ...cartridge locking cover and then remove the FINE cartridge Make sure that the FINE cartridges are compatible with this printer Then install the FINE cartridges again Press down the ink cartridge lock...

Page 324: ...e printer s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabl...

Page 325: ...e scanning unit cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective material is still there remove it and...

Page 326: ...copying make the paper settings for copying match the paper information for the cassette registered on the printer For how to register paper information on the printer refer to the following Paper Se...

Page 327: ...the cassette the paper information is automatically registered in the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the cassette press the...

Page 328: ...when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation...

Page 329: ...atch either the rear tray or the cassette paper information registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper source is...

Page 330: ...er changing the paper if the paper information registration screen appears register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media...

Page 331: ...when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation...

Page 332: ...copying make the paper settings for copying match the paper information for the rear tray registered on the printer For how to register paper information on the printer refer to the following Paper Se...

Page 333: ...r information registration screen for the rear tray appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be load...

Page 334: ...when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation...

Page 335: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 335...

Page 336: ...ter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to reque...

Page 337: ...ter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to reque...

Page 338: ...ment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A or white belt B If you soil or scratch this part by touching it with paper or your hand...

Page 339: ...or has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center t...

Page 340: ...e Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or...

Page 341: ...ed remove it depending on the jammed location and cause What to Do When Paper Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the prob...

Page 342: ...ter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to reque...

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