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Canon TS3300 Series, Online Manual

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Canon TS3300 Series Online Manual Download Page 266

When Error Occurred

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.

When an error occurs, a message appears on the computer screen and an error code on the LCD. For
some errors, a support code (error number) appears.

When a Support Code and a message are displayed on the computer
screen (Windows):

When an error code is displayed on the printer's LCD:

• The 

Alarm

 lamp lights up and an error code appears.

266

Summary of Contents for TS3300 Series

Page 1: ...TS3300 series Online Manual English ...

Page 2: ...46 Printing Network Settings 47 Reconfiguration Method of Wi Fi Connection 51 IJ Network Device Setup Utility macOS 52 IJ Network Device Setup Utility 53 Starting Up IJ Network Device Setup Utility 54 Diagnosing and Repairing Network Settings 55 List of Models Which Does Not Support Diagnosis and Repair Function 56 Handling Paper Originals FINE Cartridges etc 57 Loading Paper 58 Loading Plain Pape...

Page 3: ...on 90 Checking Ink Status from Your Computer 91 Cleaning 92 Cleaning Paper Feed Rollers 93 Cleaning Inside the Printer Bottom Plate Cleaning 95 Overview 97 Safety 98 Safety Precautions 99 Regulatory Information 102 WEEE EU EEA 103 Handling Precautions 114 Legal Restrictions on Scanning Copying 115 Printer Handling Precautions 116 Transporting Your Printer 117 When Repairing Lending or Disposing of...

Page 4: ...s Connection Function 143 Specifications 144 Information about Paper 147 Supported Media Types 148 Paper Load Limit 150 Unsupported Media Types 152 Handling Paper 153 Printing 154 Printing from Computer 155 Printing from Application Software macOS AirPrint 156 Printing 157 Adding Printer 160 How to Open Printer Settings Screen 161 Displaying the Printing Status Screen 162 Deleting the Undesired Pr...

Page 5: ...9 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking PC Network Connection 200 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Printer s Wi Fi Settings 201 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment 202 Cannot Find Printer on Check Printer Settings Screen D...

Page 6: ...rs Streaks or Lines 241 Colors Are Unclear 244 Lines Are Misaligned Distorted 246 Paper Is Smudged Printed Surface Is Scratched 247 Scanning Problems macOS 250 Scanning Problems 251 Scanner Does Not Work 252 Scanner Driver Does Not Start 253 Error Message Is Displayed 254 Scanning Does Not Start Scanning Does Not Complete 255 Items Cannot Be Scanned Correctly 256 Mechanical Problems 257 Printer Do...

Page 7: ...e Printer 280 Printer Is Out of Paper 1000 283 1200 284 1203 285 1401 286 1430 287 1485 288 1682 289 1686 290 1688 291 FINE Cartridge is Not Installed 168A 292 1700 293 Shipping Tape etc Are Still Attached 1890 294 2114 295 2900 296 2901 297 4102 298 4103 299 5011 300 5012 301 5100 302 5200 303 5B00 304 6000 305 ...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 ...

Page 9: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 10: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 10 ...

Page 11: ...other countries USB Type C is a trademark of USB Implementers Forum Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above cop...

Page 12: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 13: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 14: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 15: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 16: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 17: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 18: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 19: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 20: ...copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice s...

Page 21: ...ight notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this soft...

Page 22: ...ifications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www freetype org All right...

Page 23: ...l copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not jus...

Page 24: ... merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMI...

Page 25: ...ode must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products deri...

Page 26: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying 26 ...

Page 27: ...os with Easy PhotoPrint Editor 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side 27 ...

Page 28: ...ing paper on the rear tray the Paper status and the current paper size flash on the LCD 5 Press Paper Select button E to select a paper size according to the paper loaded on the rear tray and press OK button F 28 ...

Page 29: ... menu select All apps Canon Utilities Easy PhotoPrint Editor For macOS From the Go menu in Finder select Application and double click the Canon Utilities folder the Easy PhotoPrint Editor folder and then the Easy PhotoPrint Editor icon 7 Click Photos icon G 8 Click Browse H in Computer and select folder with photos you want to print 29 ...

Page 30: ...Windows Specify the number of copies your model name the paper size and other options For macOS Specify the number of copies the paper size and other options Note Selecting Same No of each photo enables you to specify the number of copies for all photos with a single setting Selecting Same No of each photo disables the number of copies setting specified for each photo When unchecked the previous s...

Page 31: ...n the Print dialog appears specify your model name paper and other options and then click Print Note Easy PhotoPrint Editor lets you easily create and print original collages cards or calendars using your favorite photos Easy PhotoPrint Editor Guide 31 ...

Page 32: ...n how to download Canon PRINT Inkjet SELPHY see below Print Photos from Your Smartphone 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side 32 ...

Page 33: ...ing paper on the rear tray the Paper status and the current paper size flash on the LCD 5 Press Paper Select button E to select a paper size according to the paper loaded on the rear tray and press OK button F 33 ...

Page 34: ...one tablet 7 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 8 Select a photo You can also select multiple photos at once 9 Specify the number of copies paper size etc 10 Start printing 34 ...

Page 35: ... them to plain paper 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side 35 ...

Page 36: ...ing paper on the rear tray the Paper status and the current paper size flash on the LCD 5 Press Paper Select button E to select a paper size according to the paper loaded on the rear tray and press OK button F 36 ...

Page 37: ...6 Open the document cover G 7 Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark H 8 Close the document cover 9 Press the Black button I or Color button J 37 ...

Page 38: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 38 ...

Page 39: ... you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the ...

Page 40: ...an perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Windows For macOS IJ Network Device Setup Utility macOS Network Connection Tips See below for tips on using the ...

Page 41: ... the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Access Point Mode Important If a device is connected to the Internet via a wireless router and you then connec...

Page 42: ...then configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the d...

Page 43: ...Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection 43 ...

Page 44: ...out setting 15 minutes Enable disable Bonjour Enable Service name Canon TS3300 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable XX represents alphanumeric characters Default value depends on printer Wireless Direct Defaults Item Default SSID Identifier for Wireless Direct XXXXXX TS3300series Password Printer serial number Wireless LAN security WPA...

Page 45: ...he correct printer from the results For macOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC addres...

Page 46: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 46 ...

Page 47: ... ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diagnostic result XXXXXXXX 2 2 Result Codes Result codes XXXXXXXX 2 3 Result Code Details Result code details http canon com ijnwt 3 Wireless LAN W...

Page 48: ...k Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 21 Stateless Prefix Length2 Stateless prefix length 2 XXX 3 2 22 Stateless Address3 Stateless address 3 XXXX XX...

Page 49: ...acters 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 Default Gateway Default gateway XXX XXX XXX XXX 3 3 12 TCP IPv6 TCP IPv6 Enable Disable 3 3 13 Link Local Address Link local address XXXX XXXX XXXX X...

Page 50: ...btain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Proxy port specification 1 to 65535 5 20 Cert Fingerprt SHA 1 Certificate finger print SHA 1 xxxxxxxx...

Page 51: ...on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on 2 Press Direct button and release it when Direct icon appears Follow instructions on your smartphone or tablet For macOS Click here and redo setu...

Page 52: ...evice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 52 ...

Page 53: ...mputer on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install IJ Network Device Setup Utility disable block function of firewall 53 ...

Page 54: ...ect IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device Setup Utility starts diagnosis and repair of network Diagnosing and Repairing Network Settings 54 ...

Page 55: ...List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communic...

Page 56: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 56 ...

Page 57: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 57 ...

Page 58: ...Loading Paper Loading Plain Paper Photo Paper 58 ...

Page 59: ...r WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite...

Page 60: ...ay extension C 4 Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU 5 Adjust the paper guide D with the paper left side Do not slide the paper guide too hard against the paper The paper may not be fed properly 60 ...

Page 61: ...rientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G After loading paper on the rear tray the Paper status and the current paper size flash on the LCD 61 ...

Page 62: ...lity The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the size set for the paper loaded on the rear tray matches the paper settings Before printing make paper settings in ac...

Page 63: ...Loading Originals Loading Originals on Platen Supported Originals 63 ...

Page 64: ...original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original The printer cannot scan the striped area A 0 04 in 1 mm from the edges of the platen glass 3 Close...

Page 65: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 65 ...

Page 66: ...Supported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 in 216 x 297 mm 66 ...

Page 67: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips 67 ...

Page 68: ...ause the nozzles to clog Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Once a FINE cartridge has been installed do not remove it from the printer and leave it out in the open This will cause the FINE cartridge to dry out and the printer may not operate properly when it is reinstalled To maintain optimal printing qualit...

Page 69: ...e holder moves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important The inside of the printer may be stained with ink Be careful not to stain your hands or clothing when replacing the FINE cartridge You can easily wipe off the ink from the inside of the printer with tissue pa...

Page 70: ...oid staining of clothing or the surrounding area Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables 5 Prepare a new FINE cartridge 1 Take a new FINE cartridge out of its package and remove the protective tape C gently 70 ...

Page 71: ... you have removed it Discard it according to the local laws and regulations regarding disposal of consumables Do not touch the electrical contacts or print head nozzle on a FINE cartridge The printer may not print properly if you touch them 6 Install the FINE cartridge 1 Insert the new FINE cartridge at a slant into the FINE cartridge holder The color FINE cartridge should be installed into the le...

Page 72: ... cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder 2 Push the FINE cartridge in and up firmly until it snaps into place Important Check if the FINE cartridge is installed correctly 72 ...

Page 73: ... take appropriate action When Error Occurred The printer may make noise during operation 8 Adjust the print head position After replacing the FINE cartridge align the print head Note When print head alignment is performed the printer starts cleaning the print head automatically before printing the print head alignment sheet Do not perform any other operations until the printer completes the cleani...

Page 74: ...de and take appropriate action When Error Occurred In the copy standby mode you can check the ink status with the Color Ink lamp and Black Ink lamp All the lamps on the operation panel are shown lit in the figure below for explanatory purposes A Alarm lamp B Black Ink lamp C Color Ink lamp Color Ink lamp or Black Ink lamp lights The ink is running low Prepare a new ink cartridge The resulting prin...

Page 75: ...ity The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver So color ink is consumed even when print...

Page 76: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 76 ...

Page 77: ...cartridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or flashes see When Error Occurred For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 P...

Page 78: ...performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Replacing a FINE Cartr...

Page 79: ... Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Manually For macOS Adjusting Print Head Position 79 ...

Page 80: ... You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the rear tray Loading Plain Paper Photo Paper 3 Press the Setup button until 1 appears on the LCD 4 Press the Black button or the Color button The nozzle check pattern will be printed Do not perform any other operations until the printer completes the...

Page 81: ...e streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 81 ...

Page 82: ... Press the Setup button until 2 appears on the LCD 3 Press the Black button or the Color button The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 4 Check the print head condition To check the print head condition prin...

Page 83: ...e print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 to 2 minutes 4 Check the print head condition To check the print head condition print the nozzle check pattern If the problem is not resolved turn off the power and clean the print head deeply...

Page 84: ...w You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray Loading Plain Paper Photo Paper 3 Press the Setup button until 4 appears on the LCD 4 Press the Black button or the Color button The print head alignment sheet will be printed Important Do not touch any printed part on the print head al...

Page 85: ... the ON lamp lights after flashing Remove the print head alignment sheet on the platen Important Do not open the document cover or move the print head alignment sheet on the platen until adjusting the print head position is complete If adjusting the print head position has failed the Alarm lamp lights up Press the OK button to release the error then take appropriate action When Error Occurred Note...

Page 86: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 86 ...

Page 87: ... Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer Printing a Nozzle Check Pattern Managing the...

Page 88: ...e tape is there has it been peeled off completely Any remaining tape will hinder ink output Did you install the ink cartridges in their correct positions 3 Perform Cleaning Click Yes Print head Cleaning starts 4 Complete Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process ...

Page 89: ...3 Perform Deep Cleaning Click Yes Print head Deep Cleaning starts 4 Complete Deep Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your...

Page 90: ... appears 3 Load paper in printer In the rear tray load 1 sheet of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the cover while printing is in progress otherwise printing will stop Note You can print and ch...

Page 91: ...e ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear Ink model number You can look up the correct FINE cartridge for your printer Note To check the ink status you can also display the pop up menu of the Print dialog and select Supply Levels 91...

Page 92: ...Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 92 ...

Page 93: ...n the paper feed rollers with paper 1 Make sure that the paper feed rollers have stopped rotating load a sheet of A4 or Letter sized plain paper or cleaning sheet available on the market on the rear tray Loading Plain Paper Photo Paper 2 Press the Black button or the Color button The printer starts cleaning The cleaning will be complete when the paper is ejected 5 Press the Stop button If the prob...

Page 94: ...g the paper feed rollers turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 94 ...

Page 95: ...ith the open side facing you 3 Pull out the paper output tray and the output tray extension 3 Press the Setup button until 8 appears on the LCD 4 Press the Black button or the Color button The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performing Bottom...

Page 96: ...96 ...

Page 97: ...r Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Indication of LCD Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 97 ...

Page 98: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 98 ...

Page 99: ...nts such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pullin...

Page 100: ... its sides and carry it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that get very hot direct sunlight or close to a heating source very humid or dusty locations or outdoors Do no...

Page 101: ...ps and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass ...

Page 102: ...r relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or mod...

Page 103: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 104: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 105: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 106: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 107: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 108: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 109: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 110: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 111: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 112: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 113: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 113 ...

Page 114: ...s Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 114 ...

Page 115: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 116: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 116 ...

Page 117: ...en a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Check that ON lamp is off and unplug power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer u...

Page 118: ...e stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it 1 Press the Setup button until 17 appears on the LCD 2 Press the Black button or the Color button 118 ...

Page 119: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 120: ...Main Components and Their Use Main Components Power Supply Indication of LCD 120 ...

Page 121: ...Main Components Front View Rear View Inside View Operation Panel 121 ...

Page 122: ...oad paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper E Cover Open to replace the FINE cartridge or remove jammed paper inside the printer F Paper Output Tray Printed paper is ejected Pull out it before printing G Output Tray Extension Extend to support ejected paper 122 ...

Page 123: ...H Operation Panel Use to change the settings of the printer or to operate it Operation Panel I Platen Load an original here 123 ...

Page 124: ...ied power cord B USB Port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 124 ...

Page 125: ... should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The area around the parts C may be splattered with ink This does not affect the performance of the printer Do not touch the parts C The printer may not print properly if you touch them 125 ...

Page 126: ...he power is turned on C Network button Activates deactivates the Wi Fi D Direct button Activates deactivates Wireless Direct E Information button Starts printing network settings information F Setup button Select a menu to perform printer maintenance and to change printer settings Pressing this button repeatedly switches the segment display on the LCD G Alarm lamp Lights or flashes when an error o...

Page 127: ...s button is also used to resolve an error L Stop button Cancels operations You can press this button to cancel a print copy or scan job in progress M Black button Starts black white copying You can also press this button to finalize your selection for the setting item or to resolve an error N Color button Starts color copying You can also press this button to finalize your selection for the settin...

Page 128: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 128 ...

Page 129: ... off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button or perform the print operation 129 ...

Page 130: ...e LCD see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer 1 Press ...

Page 131: ... set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 131 ...

Page 132: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 132 ...

Page 133: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 133 ...

Page 134: ...the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wi Fi is enabled but the printer is not connected to the wireless router C Segment display Displays the number of copies maintenance code or error code The number from 0 to 19 or alphabet is displayed D Paper status Appears during paper loaded on the rear...

Page 135: ...F Setup Appears by pressing the Setup button During this icon select a menu to perform printer maintenance and to change printer settings G Direct Appears when Wireless Direct is enabled 135 ...

Page 136: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 136 ...

Page 137: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 137 ...

Page 138: ...on function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 139: ... the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as the value decreases If the paper gets stained because the next page is ejected before the ink on the pri...

Page 140: ...Changing Settings from Operation Panel Quiet setting Turning on off Printer Automatically Initializing Printer Settings Switching Disabling Wireless Connection Function 140 ...

Page 141: ...olor button To disable the function press the Black button Important Operating speed may be reduced compared to when the quiet mode is not selected Note You can set the quiet mode from the operation panel of the printer the computer No matter how you set the quiet mode the mode is applied when you perform operations from the operation panel of the printer or printing and scanning from the computer...

Page 142: ...re below to initialize the printer settings 1 Check that printer is turned on 2 Press the Setup button until 17 appears on the LCD 3 Press the Black button or the Color button All the printer settings are initialized The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After resetting perform setup again as necessary Note You cannot se...

Page 143: ...ss Connection Function Follow the procedure below to switch the wireless connection function or to disable it 1 Check that printer is turned on 2 Press the Network button 3 Make sure that the icon has disappeared on the LCD 143 ...

Page 144: ...Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchase...

Page 145: ...bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the operating system s requiremen...

Page 146: ...0 Mobile Print Mopria Print Service Internet connection or CD ROM drive is required to install MP Drivers Windows Some functions may not be available with Windows Media Center Windows The TWAIN driver ScanGear is based on the TWAIN 1 9 Specification and requires the Data Source Manager bundled with the operating system macOS For macOS an internet connection is required during software installation...

Page 147: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 147 ...

Page 148: ... not available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 1 Photo Paper Glossy GP 701 1 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 1 Pape...

Page 149: ...zes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm L 89x127mm 2L 127x178mm Square 5 Hagaki Special sizes Special page sizes must be within the following limits Minimum size 3 50 x 5 00 in 89 0 x 127 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following weight ...

Page 150: ...r Paper SAT213 A4 Approx 50 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 1 Photo Paper Glossy GP 701 1 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 1 5 x7 13x18cm 2L 127x178mm Square 5 10 sheets KG 4 x6 10x15 L 89x127mm Hagaki 20 sheets Paper for making original goods Media Name Model No Rear Tray Photo Stickers 16 stickers per she...

Page 151: ... paper or less Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Approx 10 sheets Paper other than Genuine Canon Paper Common Name Paper Output Tray Plain Paper including recycled paper Approx 10 sheets When continuing printing with paper other than the ab...

Page 152: ... Damp paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as label seal Paper decorated with glitter etc 152...

Page 153: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 154: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Paper Settings 154 ...

Page 155: ...inting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 155 ...

Page 156: ...oftware macOS AirPrint Printing Basic Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 156 ...

Page 157: ... must be connected by one of the following methods Connected to the same network over a LAN Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer Register the set paper size on the printer LCD monitor The paper type will be set automatically according to the set p...

Page 158: ...ropriate size as well as Paper Type from Media Quality of the pop up menu Select Auto Select for Paper Type Important An error may occur if the paper size set in the print dialog is different from the paper size set on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed 158 ...

Page 159: ...te It can take the Wi Fi a few minutes to get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the applicatio...

Page 160: ...s automatically added The below procedure is not necessary in this case 1 Check whether Default is selected in the displayed dialog Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off Printer is...

Page 161: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 161 ...

Page 162: ...ur printer model from the printer list and then click Open Print Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing al...

Page 163: ...essage is difficult to understand check the error code displayed on the LCD monitor of the printer and check the corresponding support number For details on error codes and support numbers see When Error Occurred 163 ...

Page 164: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 164 ...

Page 165: ...he printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appears 1...

Page 166: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 166 ...

Page 167: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 167 ...

Page 168: ...vice and Connecting It to the Printer 3 Printing Scanning Printing Scanning with Wireless Direct Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Enabling Wireless Direct of Printer 1 Check that printer is turned on 2 Press the Direct button The icon appears on the LCD The Wireless Dire...

Page 169: ...ting Network Settings Depending on the device you are using entering the password is required to connect a device to the printer via Wi Fi Enter the password specified for the printer Depending on the security settings you may not need to enter a password Printing Scanning with Wireless Direct After connecting a device and the printer start printing scanning from the application of your device Not...

Page 170: ...ctBridge Wi Fi compliant device the smartphone or the tablet and when you print from the computer Default Setting for Displaying the Error Code which Prevents Misprinting Media type is set depending on the paper size specified on the LCD Paper size Media type A4 LTR LGL B5 A5 Plain paper KG 4 x6 10x15cm L 2L 5 x7 13x18cm 5 x5 13x13cm Photo paper Hide Other After loading paper When you load paper o...

Page 171: ...setting for printing A5 Paper size setting set to the printer A4 When you start printing an error code appears on the LCD Select one of the operations below Printing by paper size setting for printing You print on the paper loaded without changing the paper size setting Press the Color button or the Black button 171 ...

Page 172: ...ents Misprinting When you print from the PictBridge Wi Fi compliant device the smartphone or the tablet The error code which prevents misprinting is enabled by default To change the setting 1 Press the Setup button until 15 appears on the LCD 2 Press the Black button or the Color button Press the Color button to enable the error code display or the Black button to disable the error code display Wh...

Page 173: ...Copying Making Copies on Plain Paper Basics Copying on Photo Paper Copying Using Smartphone or Tablet 173 ...

Page 174: ...ing Remove the original on the platen after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Press the same button Color button or Black button as the one which you previously pressed To cancel copying Press the Stop button Important Do not open the document cover or remov...

Page 175: ...original is copied on plain paper with borders Print Quality For the print quality of copying you can select either Standard mode or Draft mode speed priority Standard mode The quality is given priority over print speed Press the Color or Black button for less than 2 seconds in step 4 Draft mode The print speed is given priority over quality Press and hold down the Color or Black button for 2 or m...

Page 176: ...display on the LCD flashes When the segment display changes from flashing to lit the printer starts copying Remove the original on the platen after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Press the same button Color button or Black button as the one which you prev...

Page 177: ...LCD When Error Occurred Note The original is copied automatically by reducing enlarging to fit the paper size of photo paper The original is copied on photo paper without borders If you copy the rectangular original on the square size paper it will be copied with missing the top and bottom edges or the left and right edges 177 ...

Page 178: ...Scanning Scanning from Computer Windows Scanning from Computer macOS 178 ...

Page 179: ...macOS Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer 179 ...

Page 180: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 180 ...

Page 181: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 182: ...Note To set the applications to integrate with see Settings Dialog 182 ...

Page 183: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cance...

Page 184: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 184 ...

Page 185: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 186: ...Scanning Tips Positioning Originals Scanning from Computer 186 ...

Page 187: ...DF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignmen...

Page 188: ...ees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Personal scanner For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Items You ...

Page 189: ...document until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around Placing Items When Using Stand 1 Place item on platen 1 Open the document cover 189 ...

Page 190: ...m the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover While scanning hold the document cover gently with your hand to keep it closed Important Keep these points in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example im...

Page 191: ...The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 191 ...

Page 192: ...allation Windows Error When Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come Out L...

Page 193: ...y Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi Compliant Device IJ Scan Utility Error Messages Windows IJ Scan Utility Lite Error Messages macOS ScanGear Scanner ...

Page 194: ... Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings...

Page 195: ...ws Wireless Direct Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reco...

Page 196: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 196 ...

Page 197: ... Network While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi 197 ...

Page 198: ...n during driver setup click Redetect and search for the printer again by the IP address on the Search for Printers screen If the printer has not been found after searching it by the IP address check network settings Checking Power Status Checking PC Network Connection Checking Printer s Wi Fi Settings Checking Wi Fi Environment Checking Printer s IP Address Checking Security Software Settings Chec...

Page 199: ...k device It may take a while for the printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on ...

Page 200: ...Cancel on the Check Printer Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beg...

Page 201: ...rinter s Wi Fi Settings Is printer set to allow wireless communication Make sure the icon is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer If icon is displayed Checking Wi Fi Environment 201 ...

Page 202: ...them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth...

Page 203: ...manual supplied with the wireless router or contact the manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless...

Page 204: ... correctly the printer may not be found Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Checking Security Software Settings 204 ...

Page 205: ...rk set the security software to allow access After allowing the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no firewall message appears Temporarily disable the firewall and redo the network communication setup After the setup is complete re...

Page 206: ...ction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wireless router note that different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID After ...

Page 207: ...details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer and computer a...

Page 208: ...3 Restart computer 4 Make sure you have no application software running 5 Click here and perform setup 208 ...

Page 209: ...lity allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Check4 Make sure pri...

Page 210: ... strong Monitor signal strength and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a ...

Page 211: ...x Windows If not select it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check th...

Page 212: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 212 ...

Page 213: ...al of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or connection status see the instruction manual supplied with the comp...

Page 214: ...tenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building...

Page 215: ...Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check10 If pr...

Page 216: ...f the printer Printing Network Settings Check5 Have you entered the proper password specified for the Wireless Direct To check the password specified for the printer print out the network setting information of the printer Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communicatio...

Page 217: ...ch computers can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or IP address of your computer see Checking Computer IP Address or MAC Address 217 ...

Page 218: ...s Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communic...

Page 219: ...authentication method must be identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follo...

Page 220: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 221: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 222: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 222 ...

Page 223: ...ctions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Enter ipconfig all and press Enter The IP a...

Page 224: ...ng command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go ...

Page 225: ...me 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If 100 packet loss appears communication is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 225 ...

Page 226: ...rinting operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults Click here and redo setup Press the Setup button until 11 appears on the LCD and press the Black button or the Color button The network settings are initialized 226 ...

Page 227: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 227 ...

Page 228: ...and smartphone tablet Turn on the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smart...

Page 229: ...ot identical with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Note Though an antenna is attached...

Page 230: ... the printer or devices If the power is already turned on cycle the power switch Check2 Is Wireless Direct enabled Make sure the Direct icon displayed on the LCD If not press the Direct button to enable Wireless Direct Check3 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check4 Make sure printer i...

Page 231: ...the printer Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected 231 ...

Page 232: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 232 ...

Page 233: ... and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Printer while Using Wi Fi Note IJ Network Device Setup Utility allows ...

Page 234: ...Printer in the Print dialog Note If multiple printers are registered to your computer select Set as Default Printer from System Preferences Printers Scanners for a printer to make the one selected by default Check6 Are you trying to print a large data file Windows If you are trying to print a large date file it takes a long time to start printing If the printer does not start printing after a cert...

Page 235: ...Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirming that the FINE cartridge is installed properly close the cover Check3 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print hea...

Page 236: ... resolved after performing print head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later When you turn the printer off do not unplug it from the power supply If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge 236 ...

Page 237: ... half of the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Che...

Page 238: ...Check6 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair 238 ...

Page 239: ...d paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Making Copies on Plain Paper Copying on Photo Paper Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your...

Page 240: ...r Is Smudged Printed Surface Is Scratched Cannot Complete Printing Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors If Printed Paper Has Been Discolored Colors may fade with time if the printed paper is left for a long period of time After printing dry the paper sufficiently avoid high temperatures high...

Page 241: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 241 ...

Page 242: ...erforming the print head cleaning print the nozzle check pattern and examine the pattern If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning If the problem is not resolved after performing print head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later When you turn the printer off do not unplug it from the ...

Page 243: ...s into place After confirming that the FINE cartridge is installed properly close the cover When copying see also the sections below Check6 Is platen glass dirty Clean the platen glass Cleaning Platen and Document Cover Check7 Make sure original is properly loaded on platen When you load the original on the platen load it with the side to be copied facing down Loading Originals Check8 Did you copy...

Page 244: ...ning If the problem is not resolved after performing print head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later When you turn the printer off do not unplug it from the power supply If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check2 When a FINE cartridge runs out of ink replac...

Page 245: ...inted colors may not match screen colors due to basic differences in the methods used to produce colors Color control settings and environmental differences can also affect how colors appear on the screen Therefore colors of printing results may be different from those on the screen 245 ...

Page 246: ...rint results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note For Windows if the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality may improve the print result 246 ...

Page 247: ...ng the right paper for what you are printing Supported Media Types Check3 Correct curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the paper corners curl more than 0 1 in 3 mm A in height the paper may smudge or may not feed properly Follow t...

Page 248: ...rove the print result B Print side We recommend feeding paper that has been curled outward one sheet at a time Check4 If intensity is set high reduce intensity setting and try printing again Windows If you are printing with a high intensity setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Check the intensity setting in the printer driver Adjusting Int...

Page 249: ...the correct paper size Check8 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select ...

Page 250: ...Scanning Problems macOS Scanning Problems 250 ...

Page 251: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 251 ...

Page 252: ...e computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are selected Your scanner or printer Ena...

Page 253: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 253 ...

Page 254: ...anner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting Started for how to unlock the scanner 254 ...

Page 255: ...heck Your scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting Started for how to unlock the scanner 255 ...

Page 256: ... scanner may be locked If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable Refer to the printed manual Getting Started for how to unlock the scanner 256 ...

Page 257: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB 257 ...

Page 258: ... power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 258 ...

Page 259: ... the Black button The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 2 Select Auto Power 3 ...

Page 260: ...heck Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your compu...

Page 261: ...rinter Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 261 ...

Page 262: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 262 ...

Page 263: ... Other cases If the MP Drivers were not installed correctly uninstall the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Click here and install the MP Drivers Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the dr...

Page 264: ...n instructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the netw...

Page 265: ...Errors and Messages When Error Occurred Message Support Code Appears 265 ...

Page 266: ... action described in the message When an error occurs a message appears on the computer screen and an error code on the LCD For some errors a support code error number appears When a Support Code and a message are displayed on the computer screen Windows When an error code is displayed on the printer s LCD The Alarm lamp lights up and an error code appears 266 ...

Page 267: ...eck the error code on the LCD and the support code corresponding with it See the table below for details Error Code Support Code Cause Action E02 1000 3442 3443 Printer is out of paper Printing one side is complete if you are per forming manual duplex printing If the printer is out of paper 1000 If you are performing manual duplex print ing 267 ...

Page 268: ...ce the FINE cartridge with a new one Replacing a FINE Cartridge E08 1700 1701 1712 1713 1714 1715 Ink absorber is almost full 1700 1701 1712 1713 1714 1715 E09 1890 Shipping tape or protective material may still be attached to FINE cartridge holder 1890 E11 4102 4103 Cannot perform printing with current print set tings 4102 4103 E12 4100 Specified data cannot be printed 4100 E13 1686 The ink may h...

Page 269: ...then perform setup again If the above does not resolve the problem re fer to the instruction manual supplied with the wireless router and check the settings E38 Cannot connect to a wireless router Cannot change the LAN settings Press the printer s OK button to resolve the er ror Check the following if the printer s Wi Fi is enabled if you select a proper wireless router to connect if the password ...

Page 270: ...ud Print due to timeout Press the printer s OK button to resolve the er ror and perform operations again after a while E53 Only information registered to the printer is de leted because of failing to connect Google Cloud Print Press the printer s OK button to resolve the er ror Delete registered information of Google Cloud Print from your computer or smartphone E54 Only information registered to t...

Page 271: ...e following Make sure the original is placed on the platen Make sure the original is set in the correct position and orientation After checking the above perform operations again E65 Saving scanned data failed because the print er s memory is full Press the printer s OK button to resolve the er ror And then take measures below Reduce the resolution and rescan the orig inal Reduce the amount of ori...

Page 272: ... B203 B204 B205 An error requiring a repair has occurred Turn off the printer and unplug it Contact your nearest Canon service center to request a repair For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Codes see Message Support Code Appears 272 ...

Page 273: ...lugged in and turn on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hu...

Page 274: ...or a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other ap...

Page 275: ...Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1430 1485 15A2 1682 1684 1686 1688 168A 1700 1701 1712 1713 1714 1715 1890 2000 to 2ZZZ 2114 2123 2900 2901 3000 to 3ZZZ 3412 3439 3440 3441 3442 3443 3444 3445 3446 4000 to 4ZZZ 4100 4102 4103 495A 5000 to 5ZZZ 5011 5012 5050 5100 5200 5205 5206 5B00 5B01 5B12 5B13 5B14 5B15 6000 to 6ZZZ 6000 6500 6800 6801 6900 69...

Page 276: ... A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes see also List of Support Code for Error Paper Jams 276 ...

Page 277: ...owing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 277 ...

Page 278: ... the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s OK button The printer resumes printing Reprint the page you were printing if it was not pr...

Page 279: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 279 ...

Page 280: ...remove it press the Stop button to stop the printing before you turn off the printer 1 Turn off the printer and unplug it 2 Retract paper output tray and open cover Important Do not touch clear film A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE cartridge holder If the jammed paper is under the FINE cartri...

Page 281: ...aper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 6 Make sure all jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper 281 ...

Page 282: ...ng Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service ...

Page 283: ...aper Photo Paper Note For print head alignment load A4 or Letter sized plain paper Align the paper guides with the both edges of the paper When the Paper status icon and the paper size flash on the printer s LCD select the size of the paper loaded in the rear tray with the printer s Paper Select button Paper Settings After carrying out the above measures press the printer s OK button Note To cance...

Page 284: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 284 ...

Page 285: ...close the cover Press the printer s OK button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was printed when the cover is opened Retry printing Important Do not open or close the cover during printing as this can damage the printer 285 ...

Page 286: ... Cause FINE cartridge is not installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 286 ...

Page 287: ...Remove the FINE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one If the measures above do not solve the problem contact your nearest Canon service center to request a repair 287 ...

Page 288: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 288 ...

Page 289: ...ause FINE cartridge cannot be recognized What to Do Replace the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 289 ...

Page 290: ... detected If you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition 290 ...

Page 291: ...ter s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 291 ...

Page 292: ...erly Note In the case of the first printer setup click here select your printer name on the page and follow the instructions If FINE cartridges are already installed store the output tray extension and the paper output tray open the cover and then remove the FINE cartridges Make sure that the FINE cartridges are compatible with this printer Then install the FINE cartridges again Replacing a FINE C...

Page 293: ...full What to Do Press the printer s OK button to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 293 ...

Page 294: ... extension and the paper output tray open the cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective material is still there remove it and close the cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 294 ...

Page 295: ...er than the paper size set at the printer driver you can continue the printing without changing the paper size settings Press the printer s OK button See below for paper sizes that can be registered in the printer using the printer s Paper Select button Paper Settings You can disable the function to prevent printing error When this function is disabled the printer uses the paper settings for print...

Page 296: ...laten and the print head alignment sheet are not dirty Load A4 or Letter sized plain paper in the rear tray Make sure that the print head nozzle is not clogged by printing the nozzle check pattern After checking the above start auto print head alignment again If the error is still not resolved press the printer s OK button to cancel the error load A4 or Letter sized plain paper in the rear tray an...

Page 297: ...1 Load print head alignment sheet on platen Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Black or Color button The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 297 ...

Page 298: ...el printing change the media type or paper size setting and then retry printing When the media type is set to Photo Paper Plus Glossy II Set the paper size to 4 x 6 10 x 15 cm 5 x 7 13 x 18 cm or Square 5 x 5 13 x 13 cm When the media type is set to Glossy Photo Paper Set the paper size to 4 x 6 10 x 15 cm 298 ...

Page 299: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 299 ...

Page 300: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 300 ...

Page 301: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 301 ...

Page 302: ...ve any impediment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the FINE cartridges are properly installed Push up the FINE cartridge until it clicks into place Turn the printer back on If this does not solve the problem contact ...

Page 303: ...ror has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 303 ...

Page 304: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 304 ...

Page 305: ...emove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 305 ...

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