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Canon TR150 Series Online Manual Download Page 48

Diagnosing and Repairing Network Settings

IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the
computer and printer when a problem (e.g. cannot print from a printer on the network) occurs.

Important

• Some models do not support diagnosis and repair function.

For details:

List of Models Which Does Not Support Diagnosis and Repair Function

IJ Network Device Setup Utility starts checking the computer settings when it starts up. Perform operations
following the instructions on the screen.

Note

• This function checks the following items:

whether the computer is connected to the router
whether the printer can be detected on the network
whether the signal strength or communication level is sufficient (when using Wi-Fi)
whether the printer port setting matches with the network setting

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Summary of Contents for TR150 Series

Page 1: ...TR150 series Online Manual English ...

Page 2: ...ess Direct 41 IJ Network Device Setup Utility macOS 45 IJ Network Device Setup Utility 46 Starting Up IJ Network Device Setup Utility 47 Diagnosing and Repairing Network Settings 48 List of Models Which Does Not Support Diagnosis and Repair Function 49 Handling Paper Ink Tanks etc 50 Loading Paper 51 Loading Plain Paper Photo Paper 52 Loading Envelopes 56 Replacing Ink Tanks 60 Replacing Ink Tanks...

Page 3: ... Overview 98 Safety 99 Safety Precautions 100 Regulatory Information 102 WEEE EU EEA 104 Handling Precautions 117 Legal Restrictions on Printing 118 Printer Handling Precautions 119 Transporting Your Printer 120 When Repairing Lending or Disposing of the Printer 121 Keeping Print Quality High 122 Carrying the Printer 123 Main Components and Their Use 124 Main Components 125 Front View 126 Rear Vie...

Page 4: ...nt settings 152 LAN settings 154 Other device settings 159 Language selection 160 Firmware update 161 Reset setting 162 Feed settings 163 Web service setup 164 ECO settings 165 Quiet setting 166 System information 167 Specifications 168 Information about Paper 171 Supported Media Types 172 Paper Load Limit 175 Unsupported Media Types 177 Handling Paper 178 Printing 179 Printing from Computer 180 P...

Page 5: ...k Connection 208 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Printer s Wi Fi Settings 209 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment 210 Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Printer s IP Address 212 Cannot Find Printer on Check Printer Set...

Page 6: ...Streaks or Lines 251 Lines Are Misaligned Distorted 254 Paper Is Smudged Printed Surface Is Scratched 255 Mechanical Problems 259 Printer Does Not Turn On 260 Printer Turns Off Unexpectedly or Repeatedly 261 USB Connection Problems 262 Cannot Communicate with Printer via USB 263 Wrong Language Appears in LCD 264 Installation and Download Problems 265 Failed to Printer Driver Installation Windows 2...

Page 7: ...1660 288 1687 289 1688 290 1689 291 1700 292 1806 293 1807 294 2114 295 4103 297 5100 298 5200 299 5B00 300 6000 301 ...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 ...

Page 9: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 10: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 10 ...

Page 11: ...other countries USB Type C is a trademark of USB Implementers Forum Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above cop...

Page 12: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 13: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 14: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 15: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 16: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 17: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 18: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 19: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 20: ...copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice s...

Page 21: ...ight notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this soft...

Page 22: ...ifications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www freetype org All right...

Page 23: ...l copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not jus...

Page 24: ... merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMI...

Page 25: ...ode must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products deri...

Page 26: ...ted to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the Wireless Direct you can conn...

Page 27: ... Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Wind...

Page 28: ...porarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete When connecting to Wi Fi outdoors do not connect to a 5 GHz network SSID The 5 GHz band available for use with the printer includes the channels that are allowed for indoor use only depending on your country or region For details on the 5 GHz network SSID of your wireless router s...

Page 29: ...o connect a sixth device while five devices are already connected an error will appear If an error appears disconnect a device that does not use the printer and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer...

Page 30: ...Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting with Wireless Direct 30 ...

Page 31: ...tting 15 min Enable disable Bonjour Enable Service name Canon TR150 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable disable communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network name SSID DIRECT abXX TR150series 1 Pa...

Page 32: ...om and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 32 ...

Page 33: ...r names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network settings i...

Page 34: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 34 ...

Page 35: ...ess OK button 8 When the confirmation screen for printing passwords appears select ON or OFF and press OK button The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1...

Page 36: ...d WPA PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless...

Page 37: ...e 3 2 34 Security Protocol Security method ESP ESP AH AH 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 10 alphanumeric characters 3 3 5 Channel Channel 3 3 3 6 Encryption Encrypt...

Page 38: ...Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XX...

Page 39: ... XX represents alphanumeric characters 39 ...

Page 40: ...Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure the printer is turned on Power Supply 2 Press and hold Wireless connect button for 3 seconds LCD and Operation Panel 3 Follow instructions on your computer smartphone tablet 4 If message saying setup is completed appea...

Page 41: ... 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on Power Supply 2 Select Setup on HOME screen and then press the OK button 3 Select LAN settings and then press the OK button 4 Select Wireless Direct and then press ...

Page 42: ...ble Wireless Direct 3 Enter password Your device is connected to the printer Note Check the password for the Wireless Direct Check by one of the following methods Display on the LCD of the printer LAN settings Print the network settings Printing Network Settings Depending on the device you are using entering the password is required to connect a device to the printer via Wi Fi Enter the password s...

Page 43: ...ay password information When you select ON or OFF the setting values for using the printer with Wireless Direct are displayed Devices detect the printer by Network SSID device name shown on the screen Change network name SSID Change the identifier SSID for Wireless Direct The identifier SSID is the printer s name device name displayed on a Wi Fi Direct compatible device Follow the procedure below ...

Page 44: ...assword select ON and to hide the password select OFF You can check the updated setting Connection request confirmation Change the confirmation screen setting when a Wi Fi Direct compatible device is connecting to the printer If you want the printer to display the screen to inform you a Wi Fi Direct compatible device is connecting to the printer select ON Important To prevent an unauthorized acces...

Page 45: ...evice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 45 ...

Page 46: ...mputer on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install IJ Network Device Setup Utility disable block function of firewall 46 ...

Page 47: ...ect IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device Setup Utility starts diagnosis and repair of network Diagnosing and Repairing Network Settings 47 ...

Page 48: ...List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communic...

Page 49: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 49 ...

Page 50: ...Handling Paper Ink Tanks etc Loading Paper Replacing Ink Tanks 50 ...

Page 51: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 51 ...

Page 52: ...paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on ho...

Page 53: ...and load the paper against the far right D of the rear tray WITH THE PRINT SIDE FACING YOU 5 Slide the paper guide to align it with the paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly 53 ...

Page 54: ... load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Keep the paper stack height below the tab G of the paper guide 6 Set the paper thickness lever H to the right 54 ...

Page 55: ...al quality and paper suitable for documents Each media type has specific preset settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing ag...

Page 56: ... the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the leading edge of the envelope Important The envelopes may jam in the printer if...

Page 57: ...nd load the envelopes against the far right D of the rear tray WITH THE PRINT SIDE FACING YOU Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 57 ...

Page 58: ... with the envelopes Do not slide the paper guide too hard against the envelopes The envelopes may not be fed properly Note Keep the envelope stack height below the tab E of the paper guide 6 Set the paper thickness lever F to the left 58 ...

Page 59: ... change the settings in accordance with the size and type of the loaded envelopes Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do n...

Page 60: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the LCD Ink Tips 60 ...

Page 61: ...nks see Notes on ink tanks Replacing Procedure When you need to replace an ink tank follow the procedure below 1 Check that printer is turned on 2 Open the print head cover The print head holder moves to the replacement position Caution Do not hold the print head holder to stop or move it forcibly Do not touch the print head holder until it stops completely Important Do not touch the metallic part...

Page 62: ...oid staining of clothing or the surrounding area Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables Note Do not touch the print head lock lever B If you pull up the print head lock lever lock it again Inside View Do not remove both ink tanks at the same time Be sure to replace ink tanks one by one when replacing both ink tanks 62 ...

Page 63: ...g area Handle ink tanks carefully Do not touch the inside of the protective cap C or the open ink port E The ink may stain your hands if you touch them Do not reattach the protective cap C once you have removed it Discard it according to the local laws and regulations regarding disposal of consumables Do not touch the open ink port E once the protective cap C is removed as this may prevent the ink...

Page 64: ...ke sure that the ink lamp lights up Important Install both ink tanks to print The printer cannot be used unless both ink tanks are installed If the front innermost part of the ink tank F is sticking up push down on the Canon logo on the ink tank Do not remove the ink tank forcibly 64 ...

Page 65: ...the printer starts cleaning the print head automatically Do not perform any other operations until the printer completes the cleaning of the print head If the print head is out of alignment as indicated by misaligned printed ruled lines or similar symptoms align the print head Notes on ink tanks Important If you remove an ink tank replace it immediately Do not leave the printer with the ink tank r...

Page 66: ...e ink tank to dry out and the printer may not operate properly when it is reinstalled To maintain optimal printing quality use an ink tank within six months of first use Note Color ink may be consumed even when printing a black and white document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necess...

Page 67: ...ears when remaining ink level is not known Note The above screen shows estimated ink levels You can also check the ink status on the computer screen For Windows Checking Ink Status from Your Computer For macOS Checking Ink Status from Your Computer You can check the following information about ink by pressing the OK button Order ink now The QR code appears and you can access the ink purchasing sit...

Page 68: ...You can check the ink model number 68 ...

Page 69: ... by filling the nozzles of the Print Head with ink For this reason the number of sheets that can be printed with the first ink tanks is fewer than the succeeding ink tanks The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white printing use color ink Black an...

Page 70: ... Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 70 ...

Page 71: ...e printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern If there are mis...

Page 72: ...ave performed the procedure until step 4 and the problem has not been resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair When the Print Results Are Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Al...

Page 73: ...a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in rear tray Loading Plain Paper Photo Paper 3 Select Setup on HOME screen LCD and Operation Panel 4 Select Maintenance 5 Select Nozzle Check The confirmation screen will appear 6 Select Yes 7 Press the OK button The nozzle check pattern will be printed and two pattern confi...

Page 74: ...tern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not required Select All A confirm the message then select OK For B lines are missing or horizontal white streaks are present in the pattern C or pattern D or in both patterns The cleaning is required Select Also...

Page 75: ...in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head 75 ...

Page 76: ... printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in rear tray Loading Plain Paper Photo Paper 3 Select Setup on HOME screen LCD and Operation Panel 4 Select Maintenance 5 Select Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head Do not perform any other operations until the printer completes the cleaning of the print head This...

Page 77: ...10 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 77 ...

Page 78: ...t of A4 or Letter sized plain paper in rear tray Loading Plain Paper Photo Paper 3 Select Setup on HOME screen LCD and Operation Panel 4 Select Maintenance 5 Select Deep Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 to ...

Page 79: ...n If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair 79 ...

Page 80: ...ed an error message appears on the LCD When Error Occurred You need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in rear tray Loading Plain Paper Photo Paper 3 Select Setup on HOME screen LCD and Operation Panel 4 Select Maintenance 5 Select Print Head Alignment Auto The confirmation screen will appear Note ...

Page 81: ... error message appears on the LCD When Error Occurred 8 When completion message appears select OK Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually For Windows You can also align the print head manually from a computer Adjusting Print Head Position Manually 81 ...

Page 82: ... A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load three sheets of A4 or Letter sized plain paper in rear tray Loading Plain Paper Photo Paper 3 Select Setup on HOME screen LCD and Operation Panel 4 Select Maintenance 5 Select Print Head Alignment Manual The confirmation screen will appear Note To print and check the current head position alignment values select Print the hea...

Page 83: ... for head position alignment values is displayed 10 Examine first patterns In column A find pattern in which streaks are least noticeable select the number of that pattern and then press the OK button Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable vertical streaks 83 ...

Page 84: ... find pattern in which streaks are least noticeable select the number of that pattern and then press the OK button Note If all patterns look different choose the pattern in which horizontal stripes are least noticeable Subtle horizontal stripes Noticeable horizontal stripes 14 Repeat these steps for columns P to V 15 Check message and press the OK button 84 ...

Page 85: ...r of that pattern and then press the OK button Note If all patterns look different choose the pattern in which horizontal streaks are least noticeable Subtle horizontal streaks Noticeable horizontal streaks 17 Repeat these steps until you have finished entering all pattern numbers for columns X 18 When completion message appears select OK 85 ...

Page 86: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 86 ...

Page 87: ... Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer Printing a Nozzle Check Pattern Managing the...

Page 88: ...ape is there has it been peeled off completely Any remaining tape will hinder ink output Did you install the ink tanks in their correct positions 3 Perform Cleaning Click Yes Print head Cleaning starts 4 Complete Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No...

Page 89: ...starts 4 Complete Deep Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Cleaning only when necessary ...

Page 90: ...ars 3 Load paper in printer In the rear tray load 1 sheet of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the print head cover while printing is in progress otherwise printing will stop Note You can print ...

Page 91: ...e ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear Ink model number You can look up the correct ink tank for your printer Note To check the ink status you can also display the pop up menu of the Print dialog and select Supply Levels 91 ...

Page 92: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 92 ...

Page 93: ... Panel 3 Select Maintenance 4 Select Roller cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the rear tray 7 Press the OK button The paper feed roller will rotate as it is cleaned without paper 8 Make sure that the paper feed roller has stopped rotating then follow the message to load the three sheets of A4 or Letter sized plain paper in the r...

Page 94: ...ith a moistened cotton swab or the like while rotating them manually Do not touch the roller with your fingers Rotate the roller two or more times After cleaning the paper feed roller with a cotton swab turn on the power then clean the paper feed roller again If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 94 ...

Page 95: ...ed on 2 Select Setup on HOME screen LCD and Operation Panel 3 Select Maintenance 4 Select Bottom plate cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the rear tray then press OK button 7 Load only one sheet of A4 or Letter sized plain paper in the rear tray then press OK button 8 Fold the other sheet of A4 or Letter sized plain paper in half...

Page 96: ...ed paper If they are smudged with ink perform Bottom Plate Cleaning again 12 When the completion message appears select OK Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like 96 ...

Page 97: ...Important Be sure to turn off the power and unplug the power cord before cleaning the printer 97 ...

Page 98: ...n Repairing Lending or Disposing of the Printer Keeping Print Quality High Carrying the Printer Traveling Abroad with the Printer Main Components and Their Use Main Components Power Supply LCD and Operation Panel Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Accessories Specifications...

Page 99: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 99 ...

Page 100: ...ce product close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use the AC adapter CANON K30359 that came with the printer Do not use it for other products Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the sock...

Page 101: ...t or close to a heating source very humid or dusty locations or outdoors Do not place the printer on a thick rug or carpet Power Supply Keep the area around the power outlet clear at all times so you can easily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not place anything on top of the printer Be especially careful to avoid metal objects such...

Page 102: ... the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or modifications...

Page 103: ...Users in Australia 5150 5350MHz band is indoor use only In Australia use on channels 120 128 are prohibited in 5GHz Wireless LAN band Users in New Zealand 5150 5250MHz band is indoor use only 103 ...

Page 104: ...ür Europäische Union und EWR Norwegen Island und Liechtenstein Diese Symbole weisen darauf hin dass dieses Produkt gemäß WEEE Richtlinie 2012 19 EU Richtlinie über Elektro und Elektronik Altgeräte Batterien Richtlinie 2006 66 EG und nationalen Gesetzen zur Umsetzung dieser Richtlinien nicht über den Hausmüll entsorgt werden darf Falls sich unter dem oben abgebildeten Symbol ein chemisches Symbol b...

Page 105: ...ions sur le recyclage de ce produit contactez vos services municipaux votre éco organisme ou les autorités locales compétentes ou consultez le site www canon europe com weee ou www canon europe com battery Uitsluitend bestemd voor de Europese Unie en EER Noorwegen IJsland en Liechtenstein Met deze symbolen wordt aangegeven dat dit product in overeenstemming met de AEEA richtlijn 2012 19 EU de rich...

Page 106: ...biental de su desecho y no es necesario mostrar la cuantía de dicho coste en la información y la factura suministradas a los usuarios finales Si desea más información sobre el reciclado de este producto póngase en contacto con su municipio el servicio o el organismo encargado de la gestión de residuos domésticos o visite www canon europe com weee o www canon europe com battery Només per a la Unió ...

Page 107: ...ti può avere conseguenze negative sull ambiente e sulla salute umana a causa delle sostanze potenzialmente nocive solitamente contenute in tali rifiuti La collaborazione dell utente per il corretto smaltimento di questo prodotto contribuirà a un utilizzo efficace delle risorse naturali ed eviterà di incorrere in sanzioni amministrative ai sensi dell art 255 e successivi del Decreto Legislativo n 1...

Page 108: ...bred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af produktet bidrager du til effektiv brug af naturressourcerne Kontakt din kommune den lokale affaldsmyndighed det lokale affaldsanlæg eller besøg www canon europe com weee eller www canon europe com battery for at få flere oplysninger om ge...

Page 109: ...fer som ofte brukes i EE utstyr Din innsats for korrekt avhending av produktet vil bidra til effektiv bruk av naturressurser Du kan få mer informasjon om resirkulering av dette produktet ved å kontakte lokale myndigheter avfallsadministrasjonen et godkjent program eller husholdningens renovasjonsselskap eller gå til www canon europe com weee eller www canon europe com battery Vain Euroopan unionin...

Page 110: ...tering eller se www canon europe com weee eller www canon europe com battery Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice OEEZ 2012 19 EU směrnice o bateriích 2006 66 ES a nebo podle vnitrostátních právních prováděcích předpisů k těmto směrnicím nemá být tento výrobek likvidován s odpadem z domácností Je li v souladu s požadavky směrnice o bateri...

Page 111: ...letően informálódjon a helyi polgármesteri hivatalnál a helyi közterület fenntartó vállalatnál a hivatalos hulladéklerakó telephelyen vagy a háztartási hulladék begyűjtését végző szolgáltatónál illetve látogasson el a www canon europe com weee vagy www canon europe com battery internetes oldalra Tylko dla krajów Unii Europejskiej oraz EOG Norwegia Islandia i Liechtenstein Te symbole oznaczają że p...

Page 112: ...es Euroopa Liit ja EMP Norra Island ja Liechtenstein Antud sümbolid viitavad sellele et vastavalt elektri ja elektroonikaseadmete jäätmeid käsitlevale direktiivile 2012 19 EL patareisid ja akusid ning patarei ja akujäätmeid käsitlevale direktiivile 2006 66 EÜ ja või nimetatud direktiive rakendavatele riiklikele õigusaktidele ei või seda toodet koos olmejäätmetega ära visata Kui keemiline sümbol on...

Page 113: ... dienestu pilnvaroto organizāciju vai iestādi kas veic sadzīves atkritumu apsaimniekošanu vai apmeklējiet tīmekļa vietni www canon europe com weee vai www canon europe com battery Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šie simboliai reiškia kad šio gaminio negalima išmesti į buitines atliekas kaip reikalaujama WEEE Direktyvoje 2012 19 ES ir Baterijų direktyvoje 2006 66...

Page 114: ...on europe com battery Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Тези символи показват че този продукт не трябва да се изхвърля заедно с битовите отпадъци съгласно Директивата за ИУЕЕО 2012 19 ЕC Директивата за батерии 2006 66 ЕО и или Вашето национално законодателство прилагащо тези Директиви Ако под показания горе символ е отпечатан символ за химически елемент съгласно разпоре...

Page 115: ...la www canon europe com weee sau www canon europe com battery Samo za Europsku uniju i EEA Norveška Island i Lihtenštajn Oznaka pokazuje da se ovaj proizvod ne smije odlagati s komunalnim i ostalim vrstama otpada u skladu s direktivom WEEE 2012 19 EC Direktivom o baterijama 2006 66 EC i Pravilnikom o gospodarenju otpadnim baterijama i akumulatorima te Pravilnikom o gospodarenju otpadnim električni...

Page 116: ...ikupljanje npr po principu jedan za jedan kada kupujete sličan novi proizvod ili ovlašćenom centru za prikupljanje za reciklažu istrošene električne i elektronske opreme EEE baterija i akumulatora Nepravilno rukovanje ovom vrstom otpada može imati negativne posledice po životnu sredinu i ljudsko zdravlje usled potencijalno opasnih materijala koji se uglavnom vezuju za EEE Vaša saradnja na ispravno...

Page 117: ...Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Carrying the Printer Traveling Abroad with the Printer 117 ...

Page 118: ...sit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works or wo...

Page 119: ...y object on the print head cover Do not place any object on the print head cover It will fall into the rear tray when the print head cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 119 ...

Page 120: ...urn the printer off 2 Check that ON lamp is off and unplug power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 Retract the paper support then close the rear tray cover and paper output slot cover 4 Unplug the printer cable from the computer and from the printer then unplug the ...

Page 121: ...n may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Select Setup on HOME screen and select Device settings Reset settings Reset all Yes 121 ...

Page 122: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 123: ...ter to break The same problem is caused even if you use the optional portable kit For details on turning off the printer see Turning off the printer When carrying the printer be careful not to shock the printer to subject it to strong vibrations to place it in the heat or to put a heavy thing on it This causes the printer to break or the ink to leak Note Pack the printer carefully when carrying Fo...

Page 124: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel 124 ...

Page 125: ...Main Components Front View Rear View Inside View Operation Panel 125 ...

Page 126: ...Support Extend to load paper in the rear tray E Rear Tray Cover Open to load paper in the rear tray F Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes G Security Slot Insert the security wire or other materials as a protection against theft H AC ...

Page 127: ...Switches the clearance between the print head and the loaded paper to match the media type Set to the left when printing on envelopes Set to the right when printing on paper other than envelopes Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing with the computer This can cause trouble 127 ...

Page 128: ... Battery Connector Cover Covers the battery connector When the battery is unplugged from the connector use this cover to protect the battery connector C Battery Connector Connects the battery For how to connect and use the battery refer to Using the Battery 128 ...

Page 129: ...nk has run out Off The ink tank is not installed properly or the function for detecting the remaining ink level is disabled B Print Head Holder Install the print head here C Print Head Lock Lever Locks the print head into place Important Do not pull up the print head lock lever after installing the print head If you pull up the print head lock lever after installing the print head push both tabs i...

Page 130: ...Note For details on replacing an ink tank see Replacing Ink Tanks 130 ...

Page 131: ... lamp Lights after flashing when the power is turned on F Alarm lamp Lights or flashes when an error occurs G Stop button Cancels operation when printing is in progress or when selecting a menu item H OK button Finalizes your selection of items Also used to resolve errors I Wireless connect button To set wireless router information in the printer directly from a smartphone or other such device wit...

Page 132: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer Using the Battery Checking Battery Status on the LCD 132 ...

Page 133: ...s off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 3 minutes To restore the display press any button or perform the print operation 133 ...

Page 134: ...r Checking that Power Is On Note It may take a while for the printer to start printing immediately after you turn on the printer If an error message is displayed on the LCD see When Error Occurred You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer 134 ...

Page 135: ... after turning off the printer be sure to confirm that the ON lamp is off If you stand the printer up or carry the printer before the ON lamp goes off this may cause the ink to leak or the printer to break Note It may take up to 40 seconds until the power is turned off You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a ...

Page 136: ...Managing the Printer Power 136 ...

Page 137: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 137 ...

Page 138: ...ugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced If you stand the printer up or carry the printer before the ON lamp goes off this may cause the ink to leak or the printer to break 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord 138 ...

Page 139: ...The specification of the power cord differs depending on the country or region of use 139 ...

Page 140: ...mation A Depending on the battery status the following icons appear This appears when the battery is charged by AC adapter This appears when the battery charging remaining is 20 or below This appears when the battery cannot be charged due to its temperature is high or low When the battery icon appears as the battery is not available B The battery charge remaining appears 140 ...

Page 141: ...r over Wi Fi without any problems Signal strength 51 or more The problem such as the printer cannot print may occur according to the network status We recom mend placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wi Fi is enabled but the printer is not connected to the wireless ro...

Page 142: ... the HOME screen and then select Battery information to check the details of battery status Checking Battery Status on the LCD C Ink information Display ink status Checking Ink Status on the LCD D Setup Select when setting changing or maintaining the printer NEW appears when there is an update notification of the printer E Hint Select when displaying the quick guide for how to load paper how to re...

Page 143: ...The menu screen appears Note For details on how to change settings refer to Changing Settings from Operation Panel 143 ...

Page 144: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 144 ...

Page 145: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 145 ...

Page 146: ...m the following options OFF 240 min 120 min 60 min 30 min 15 min The printer will turn off automatically if no data is sent to the printer or if the printer is not operated within the specified time Auto power off battery Select how long you want the printer to stay on when using the battery from the following options 30 min 15 minutes 10 minutes 5 minutes The printer will turn off automatically i...

Page 147: ... the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as the value decreases If the paper gets stained because the next page is ejected before the ink on the pri...

Page 148: ...s from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 148 ...

Page 149: ...reen taking the steps to specify Amount of extension as an example 1 Check that printer is turned on 2 Select Setup on HOME screen LCD and Operation Panel 3 Select Device settings 4 Select a setting item to adjust The setting screen for the selected item is displayed 5 Select a setting item 6 Select a setting to specify 149 ...

Page 150: ...For more on setting items on the operation panel Setting Items on Operation Panel 150 ...

Page 151: ...er device settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information 151 ...

Page 152: ...r the printer driver these settings will be prioritized If printouts contain margins even though you are printing in Borderless specifying Extended amount Large for this setting may help solve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded in the image files when Default or On is selected in printing with a PictBrid...

Page 153: ...For details see below Setting the Ink Usage Control Windows Setting the Ink Usage Control macOS Print target for plain paper Select Text only or Text and photos for plain paper printing Note As print results if you are conscious of unevenness or textures of granularity select Text and photos 153 ...

Page 154: ...ne or tablet without operating the wireless router Follow the on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the...

Page 155: ...acters Printer name XXXXXXXXXXXXXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters XX represents alphanumeric characters Advanced For details on each setting item Advanced Wireless Direct By selecting Wireless Direct from LAN settings the following settings are available To print the LAN settings select Print details in the LAN ...

Page 156: ...ss Wi Fi XXX XXX XXX XXX 12 characters Printer name XXXXXXXXXXXXXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters XX represents alphanumeric characters Change network name SSID Changes the identifier SSID the printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password fo...

Page 157: ...tting Specifies the timeout length Bonjour settings Setting items for LAN using Bonjour for macOS Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR protocol set...

Page 158: ...gth Wi Fi DRX setting Selecting Enable allows you to activate discontinuous reception when using Wi Fi intermittent reception Note Depending on your router the intermittent reception may not be available even if Enable is selected The intermittent reception is available only when the printer is in standby mode the LCD is automatically off IPsec settings Selecting Enable allows you to specify the I...

Page 159: ...airing function to enable or disable Allow block additional pairing On another function permit or prohibit Canon PRINT Inkjet SELPHY pairing Delete paired devices Cancel all Canon PRINT Inkjet SELPHY pairing Use generic USB serial number Select whether to fix USB serial number for connection or enables or disables it When using more than one printer of the same model enable this setting to avoid c...

Page 160: ...nglish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Thai Indonesian Vietnamese 160 ...

Page 161: ... printer If you select Yes the firmware update starts Follow the on screen instructions to perform update Note If the firmware update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the LCD select OK and try again after a while Check current version You can check the current firm...

Page 162: ...he default Settings only Sets the settings such as the paper size or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The curren...

Page 163: ... LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Check paper replacement Select Enable to detect paper replacement operation When paper is replaced paper information screen appears Select paper size and media type Detect ...

Page 164: ...Cloud Print IJ Cloud Printing Center setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center Issue registration code In order to link the web service and printer obtain the registration code from the service origin DNS server setup Performs settings...

Page 165: ...lect Setup on HOME screen LCD and Operation Panel 3 Select Device settings 4 Select Other device settings 5 Select ECO settings 6 Select Energy saving settings 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Select ON to turn on the printer automatically when printing data is s...

Page 166: ...is possible to reduce the operating noise while printing is in progress Important When Quiet setting is turned on the operating speed will be slower compared to when it is turned off This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation p...

Page 167: ...ial number Displays the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If the password is set to the printer the password may be requested Root certificate thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer Note If the password is set to the printe...

Page 168: ...ditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you ...

Page 169: ...K TKIP AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows 7 SP1 Note Operation can only be guaranteed on a PC with pre installed Windows 7 or later Printer driver IJ Printer Assistant Tool and IJ Network Devi...

Page 170: ...e Canon web site for details Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link Windows 10 Mobile Print Mopria Print Service Internet connection or CD ROM drive is required to install the software for Windows macOS For macOS an internet connection is required during software installation Internet connection is required to use all the user s guide Information in this manu...

Page 171: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 171 ...

Page 172: ...bsite Genuine Canon paper is not available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 ...

Page 173: ...i compliant device you must specify the page size and media type Printing from Digital Camera Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L 89x127mm 2L 127x178mm Square 3 5 Square 5 Hagaki Hagaki 2 Envelope Com...

Page 174: ...Special page sizes must be within the following limits Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 174 ...

Page 175: ...ts Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Approx 40 sheets Paper for printing photos Media Name Model No Rear Tray Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Matte Photo Paper MP 101 10 sheets Paper for making original goods Media Name Model No Rear Tray Photo Stickers 16 stickers per s...

Page 176: ... case load one sheet at a time Limit of the Outputted Paper Genuine Canon Paper Paper for printing documents Media Name Model No Limit of the Outputted Paper Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Approx 10 sheets Paper other than Genuine Canon Paper Common Name Limit of the Outputted Paper Plain Paper including recycled paper Approx 10 s...

Page 177: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 178: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 179: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings 179 ...

Page 180: ...inting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 180 ...

Page 181: ...inting Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 181 ...

Page 182: ...hods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Select paper size and paper type from printer Register the set paper size and paper type on the print...

Page 183: ...r Size to the appropriate size as well as Media Type from Media Quality of the pop up menu Important An error may occur if the paper size set in the print dialog is different from the paper size set on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed 183 ...

Page 184: ...f printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software you are using Printing of Envelopes For printing on the envelope from Mac refer to the following Print result image Orientation of print data Orientation of loading envelope Th...

Page 185: ...ing any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation panel For information on how to set the amount of extension see Print settings Important When the Extended amount Large is set the back side of the paper may become smudged 2 Select sheet size for borderle...

Page 186: ...commended if Plain Paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the portion of the document extending off the paper range will not be printed and for this reason the subjects around the perimeter of a photo may not be printed If you are not satisf...

Page 187: ...r Hagaki type 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select Hagaki Hagaki A Hagaki K Hagaki K A Ink Jet Hagaki Ink Jet Hagaki A for Media Type from the print dialog Important This printer cannot print on postcards that have photos or stickers attached You...

Page 188: ... The below procedure is not necessary in this case 1 Check whether Default is selected in the displayed dialog Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Note Check the following if printer does not appear Printer is on Firewall function of the security software is off Printer is either connected to the wireless r...

Page 189: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 189 ...

Page 190: ... Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all docu ments Important If an error occurs an error message will ...

Page 191: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 191 ...

Page 192: ...he printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appears 1...

Page 193: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 193 ...

Page 194: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device 194 ...

Page 195: ...tom Templates to Your Printer 1 Check that printer is turned on 2 Load paper 3 Select Setup on HOME screen LCD and Operation Panel 4 Select Custom Template Print 5 Select a file to print 6 Select Print template Note Select Template details to check the details of a template Select Change name to change the file name of a template Select Delete template to delete a file 195 ...

Page 196: ...7 Use the button to specify the number of copies 8 Select Print The printing starts 196 ...

Page 197: ...m Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper The screen to register the rear tray paper information is displayed If the page size on the LCD matches the size of the paper loaded in the rear tray select OK If not select Change to change the setting in accordance with the size o...

Page 198: ...sage will appear Check the message and select Next When the screen to select the operation is displayed select one of the operations below Note Depending on the setting the choices below may not be displayed Print on set paper Select if you want to print on the paper loaded without changing the paper settings For example when the paper setting for printing is A5 and the paper information registere...

Page 199: ...gs on the Printer Driver and the Printer Paper Size Cancel print Cancels printing Select when you change the paper settings specified for printing Change the paper settings and try printing again Default Setting for Displaying the Message which Prevents Misprinting When you print using the operation panel of the printer or when you print from smartphone tablet The message which prevents misprintin...

Page 200: ...red Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come Out List of Support Co...

Page 201: ...mputer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to Printer Driver Installation Windows Updating Printer Driver in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi Compliant Device Operation Problems Net...

Page 202: ...cing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings Netwo...

Page 203: ...int or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of Wi Fi ...

Page 204: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 204 ...

Page 205: ... Network While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi 205 ...

Page 206: ...n during driver setup click Redetect and search for the printer again by the IP address on the Search for Printers screen If the printer has not been found after searching it by the IP address check network settings Checking Power Status Checking PC Network Connection Checking Printer s Wi Fi Settings Checking Wi Fi Environment Checking Printer s IP Address Checking Security Software Settings Chec...

Page 207: ...e It may take a while for the printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the ...

Page 208: ...Cancel on the Check Printer Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beg...

Page 209: ...inter s Wi Fi Settings Is printer set to allow wireless communication Make sure the or icon is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer If icon is displayed Checking Wi Fi Environment 209 ...

Page 210: ...is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Plac...

Page 211: ... wireless router or contact the manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting...

Page 212: ...r s IP address is not used for another device To check the printer s IP address display it using the operation panel of the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is...

Page 213: ...rk set the security software to allow access After allowing the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no firewall message appears Temporarily disable the firewall and redo the network communication setup After the setup is complete re...

Page 214: ...truction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz or 5 GHz bandwidth Note Depending on the wireless router different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID After che...

Page 215: ...nnect the Type C terminal to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1...

Page 216: ... cannot resolve problem follow procedure below to reinstall printer driver 1 Finish setup 2 Turn off printer 3 Restart computer 4 Make sure you have no application software running 5 Click here and perform setup 216 ...

Page 217: ...mputer If it is not click here and perform setup Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup U...

Page 218: ...r If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers some of them have it inside Check6 Make sure wireless signal is strong Monitor signal strength and move printer and wireless router as necessary Place the printer and wireless r...

Page 219: ...s sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that s...

Page 220: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 220 ...

Page 221: ... of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or connection status see the instruction manual supplied with the comput...

Page 222: ...hough an antenna is attached to most wireless routers some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by buildin...

Page 223: ...cess If you are using any programs that switch between network environments check their settings Check9 If printer is connected to an AirPort Base Station via LAN make sure you use alphanumeric characters for network name SSID macOS If the problem is not resolved click here and redo setup Positioning Place the printer and wireless router where there are no obstacles between them Cannot Connect to ...

Page 224: ...password specified for the printer display it using the operation panel of the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Pl...

Page 225: ...r printer can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or IP address of your computer see Checking Computer IP Address or MAC Address 225 ...

Page 226: ...s Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communic...

Page 227: ...authentication method must be identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follo...

Page 228: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 229: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 230: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 230 ...

Page 231: ...g Network Settings For Windows you can check the network setting information on the computer screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 2 Enter ipconfig all and press Enter The IP address and MAC address of your co...

Page 232: ...TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless router in Enter the network add...

Page 233: ...puter is communicating with target device Checking Network Setting Information To check the printer s network settings information display it using the operation panel of the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings 233 ...

Page 234: ...ngs on the printer making printing operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults Click here and redo setup Initialize the network setting using the printer s operation panel Reset setting 234 ...

Page 235: ...Problems while Printing from Smartphone Tablet Cannot Print from Smartphone Tablet 235 ...

Page 236: ...martphone tablet Turn on the printer or devices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone...

Page 237: ... not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check6 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Note Though an antenna is attach...

Page 238: ... power is already turned on cycle the power switch Check2 Is Wireless Direct enabled From Setup on HOME screen select LAN settings Wireless Direct Advanced mode in this order and enable it Check3 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check4 Make sure printer is selected as connection for d...

Page 239: ...k setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direc...

Page 240: ...Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Paper Information Registration Screen Does Not Appear When Loading Paper Paper Information Registration Screen Appears Even Though No Paper Is Loaded Printout Results Are Unsatisfactory 240 ...

Page 241: ...securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer ove...

Page 242: ...le it takes a long time to start printing If the printer does not start printing after a certain period of time select On for Prevention of Print Data Loss For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check6 Make sure the printer is not expos...

Page 243: ...ter cleaning the print head print the nozzle check pattern and check the result For Windows Clean the print head For macOS Clean the print head If it does not improve clean the print head again If it still does not improve go to the next step Step3 Clean the print head deeply After cleaning the print head deeply print the nozzle check pattern and check the result For Windows Clean the print head d...

Page 244: ...e print head may be damaged Contact your nearest Canon service center to request a repair For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven 244 ...

Page 245: ...to less than half of the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack Loading Paper Check3 Is paper too thick or curled Unsupported Med...

Page 246: ...m the power supply then remove the foreign object If you use a battery turn off the printer detach the battery then remove the foreign object Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary If the measures above do not solve the problem contact your nearest Canon service center to request a repair 246 ...

Page 247: ...ment If Check paper replacement is set to Disable the paper information registration screen does not appear when paper is loaded Set to Enable Check2 Check that dark colored paper is not loaded If dark colored paper or paper that has already been printed on is loaded the paper may not be recognized Select Feed settings Rear tray paper settings and change the paper information directly Check3 Check...

Page 248: ... very bright light such as direct sunlight the paper information registration screen may appear regardless of whether or not paper is loaded Load the paper when the printer is not exposed to bright light or select Setup on the HOME screen select Feed settings Check paper replacement and set to Disable 248 ...

Page 249: ...heck2 Do page size and media type settings match size and type of loaded paper If these settings do not match it is not possible to obtain the proper result If you are printing a photograph or an illustration an incorrect paper type setting may reduce the quality of the printout color Also if you print with an incorrect paper type setting the printed surface may be scratched In borderless printing...

Page 250: ...printing from a PictBridge Wi Fi compliant device set the print quality setting using the operation panel This setting cannot be made on the PictBridge Wi Fi compliant device Check4 If problem is not resolved check also the sections below See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Pr...

Page 251: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 251 ...

Page 252: ... After printing the nozzle check pattern examine the pattern For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed correctly go to the next step Step2 Clean the print head After cleaning the print head print the nozzle check pattern and check the result For Windows Clean the print head For macOS Clean the print head If it does not impro...

Page 253: ...pply Step4 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step5 Request a repair The print head may be damaged Contact your nearest Canon service center to request a repair For details on printing the nozzle check pattern print head cleaning and print head deep cleanin...

Page 254: ...erform print head alignment If printed lines are misaligned distorted or print results are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually Aligning the Print Head Manually 254 ...

Page 255: ...ng paper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded ...

Page 256: ...cted paper one sheet at a time Note Depending on paper type the paper may smudge or may not feed properly even if it is not curled inward Follow the instructions below to curl the paper outward up to 0 1 in 3 mm C in height before printing This may improve the print result B Print side We recommend feeding paper that has been curled outward one sheet at a time Check4 Is the paper thickness lever s...

Page 257: ...e print head and the loaded paper It may also reduce print quality Check5 If brightness is set low increase brightness setting and try printing again If you are printing with a low brightness setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness Chec...

Page 258: ...ter be sure to set the correct paper size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Make sure the printer is turned on Power Supply 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and se...

Page 259: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 259 ...

Page 260: ...ttery it must be charged sufficiently If the battery level is low you can charge the battery by connecting the AC adapter to the printer Or replace with a charged battery Important If the battery is discharged too much it cannot be charged by USB connection Charge the battery with the AC adapter When Charging by USB connection charging is interrupted if the printer is turned on When charging with ...

Page 261: ...the AC adapter 1 Check the printer is turned on Power Supply 2 Select Setup on HOME screen and press the OK button LCD and Operation Panel 3 Select Device settings and press the OK button 4 Select Other device settings and press the OK button 5 Select ECO settings and press the OK button 6 Select Energy saving settings and press the OK button 7 Select Auto power off and press the OK button 8 Selec...

Page 262: ...ollowing to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sur...

Page 263: ...eck2 Connect USB cable properly As the illustration below the USB port is at the side of the printer Important Connect the Type C terminal to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Ope...

Page 264: ...n repeatedly until the HOME screen is displayed 2 Select Setup on HOME screen and press OK button 3 Press button 1 time and press OK button 4 Press button 4 times and press OK button 5 Use button to select language for LCD and press OK button The desired language appears on the LCD 6 Press OK button 264 ...

Page 265: ...Installation and Download Problems Failed to Printer Driver Installation Windows Updating Printer Driver in Network Environment Windows 265 ...

Page 266: ...ases If the printer driver was not installed correctly uninstall the printer driver restart your computer and then reinstall the printer driver Deleting the Unnecessary Printer Driver Click here and install the printer driver Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reins...

Page 267: ...nter Driver that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection or Use the printer with wired LAN connection according to the connection method you use The printer is detected automatically in the network Make sure the printer was found and install the Printer Driver following the on screen instructions Note The network settings on the printer...

Page 268: ...Errors and Messages When Error Occurred Message Support Code Appears 268 ...

Page 269: ...ake the appropriate action described in the message When an error occurs a message is displayed on the computer or on the printer For some errors a support code error number is also displayed When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD 269 ...

Page 270: ...For details on how to resolve errors with Support Codes see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Message Support Code Appears 270 ...

Page 271: ...off While the power was still on the printer may have been unplugged or the battery power supply may have stopped by the exhausted battery Press the printer s OK button to cancel the error Note See Unplugging the Printer to unplug the power cord correctly See Using the Battery for how to use the battery Cannot connect to the server Please wait a while and try again The printer cannot connect to th...

Page 272: ...zing Wait until the ON lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry ...

Page 273: ...e sure printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on...

Page 274: ...n response Support Code Appears on Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1200 1300 1401 1403 1405 1410 1411 15A1 15A2 1600 1660 1681 1687 1688 1689 1700 1701 1806 1807 2000 to 2ZZZ 2001 2002 2114 2123 21F0 2500 3000 to 3ZZZ 3439 3440 3441 3442 3443 3444 3445 3446 3447 4000 to 4ZZZ 4103 4104 410B 410C 495A 5000 to 5ZZZ 5100 5200 5400 5700 5B00 5B01 5C00 6000 to 6ZZZ 6000 6500 6502 680...

Page 275: ... 7000 to 7ZZZ 7500 7600 7700 7800 9000 to 9ZZZ 9000 A000 to ZZZZ A000 A100 For paper jam support codes see also List of Support Code for Error Paper Jams 275 ...

Page 276: ...nnot see the jammed paper at the paper output slot or the rear tray If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer If the narrow width paper such as card size paper is jammed because it was loaded in the landscape orientation Small Size Paper Is Jammed inside Printer Cases other than above Other Cas...

Page 277: ...pulling forcibly The paper may be ejected automatically If paper becomes jammed during printing and you need to turn off the printer to remove it press the printer s Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Pri...

Page 278: ...o the printer is erased Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair 278 ...

Page 279: ...ause it was loaded in the landscape orientation remove the jammed paper following the procedure below Small Size Paper Is Jammed inside Printer 1 Turn off the printer and unplug it If you use a battery turn off the printer then detach the battery 2 Open print head cover 3 Check if jammed paper is under print head holder If the jammed paper is under the print head holder move the print head holder ...

Page 280: ...Important When you move the print head holder do not touch the print head lock lever 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 280 ...

Page 281: ...e all jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the print head holder Any small bits of paper left in the printer Any paper left in the left and right empty spaces A in the printer 281 ...

Page 282: ...g it correctly If a paper jam message appears on the printer s LCD or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair 282 ...

Page 283: ...onding actions below Load paper in the rear tray Loading Plain Paper Photo Paper Loading Envelopes Align the paper guides of the rear tray with both edges of the paper Set paper information for the paper in the rear tray Paper Settings After carrying out the above measures press the printer s OK button to cancel the error Note To cancel printing press the printer s Stop button 283 ...

Page 284: ...ead cover is open What to Do Close the print head cover and wait for a while Do not forget to close it such as after replacing ink tanks Important When you replace the ink tank do not touch the print head lock lever 284 ...

Page 285: ...bs of the print head lock lever and make sure that both tabs are locked securely Push both tabs of the print head lock lever until each clicks into place Push in the order of the left and right lever Make sure that the ink tank is installed properly If the ink lamp is off push down on the Canon logo on the ink tank If the front innermost part of the ink tank is sticking up push the ink tank until ...

Page 286: ... the ink lamp lights After taking the corresponding actions close the print head cover If the error is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair 286 ...

Page 287: ...gress and you want to continue printing press the printer s OK button with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may be damaged if printing is continued under the ink out condition Note If multiple ink lamps are flashing red check the status of each ink tank 287 ...

Page 288: ...1660 Cause The ink tank is not installed What to Do Install the ink tank 288 ...

Page 289: ... securely Push both tabs of the print head lock lever until each clicks into place Push in the order of the left and right lever Make sure that the ink tank is installed properly If the ink lamp is off push down on the Canon logo on the ink tank If the front innermost part of the ink tank is sticking up push the ink tank until it clicks into place Make sure that the ink lamp lights After taking th...

Page 290: ...nk level Press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition Note If the function for detecting the remaining ink leve...

Page 291: ...etecting the remaining ink level Press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any machine malfunction or damage caused by using refilled ink tanks Note If the function for detecting the remaining ink level is disab...

Page 292: ...ost full What to Do Press the printer s OK button to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print 292 ...

Page 293: ... low What to Do Press the printer s OK button to cancel the error The battery cannot be used until the battery s temperature returns to within the operating temperature range Continue using the printer with the AC adapter Important If you unplug the AC adapter in this state the printer will turn off 293 ...

Page 294: ...oo high or too low What to Do Wait for the battery s temperature to return to within the operating temperature range as the battery cannot be charged when it is outside of the range The battery will start charging once it s temperature returns to within the operating temperature range 294 ...

Page 295: ... Driver and the Printer Paper Size Windows See below for details on rear tray paper information set on the printer Paper Settings If the print paper settings do not match rear tray paper information set on the printer as shown below a message appears on the printer s LCD Paper settings specified on the printer driver Paper size A5 Paper type Plain paper Rear tray paper information set on the print...

Page 296: ...now the paper size and paper type to be loaded in the rear tray press the printer s Back button The paper size and paper type are displayed See below for the correct correspondence between paper settings made on the printer driver or on the printer Paper Settings on the Printer Driver and the Printer Media Type Windows Paper Settings on the Printer Driver and the Printer Paper Size Windows Cancel ...

Page 297: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 297 ...

Page 298: ...Push both tabs of the print head lock lever until each clicks into place Make sure the ink tanks are properly installed If the front innermost part of the ink tank is sticking up push the ink tank until it clicks into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When you clear the jammed paper or protectiv...

Page 299: ...ff the printer and detach the battery After a while plug in printer with the AC adapter or attach the battery to the printer and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Note For details on how to attach detach the battery see Using the Battery 299 ...

Page 300: ... Cause Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print 300 ...

Page 301: ...rn off the printer and unplug it If you are using a battery turn off the printer and detach the battery Plug in printer with the AC adapter or attach the battery to the printer and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Note For details on how to attach detach the battery see Using the Battery 301 ...

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