Canon Super G3 FAX Board-AH1 Page 1 Service Manual Download

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Super G3 FAX Board-AH1

Service Manual

October 19, 2010

Revision 0

Product Outline

Technology

Parts Replacing and Cleaning

Error Code

Service Mode

Installation

Summary of Contents for Super G3 FAX Board-AH1

Page 1: ...6 5 4 3 2 1 Super G3 FAX Board AH1 Service Manual October 19 2010 Revision 0 Product Outline Technology Parts Replacing and Cleaning Error Code Service Mode Installation ...

Page 2: ...information as the need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies...

Page 3: ...switch closing the front door and closing the delivery unit door which results in supplying the machine with power 2 In the digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically a...

Page 4: ...mposition 5 2 Using Service Mode 5 2 Menu Items 5 4 Setting of Bit Switch SSSW 5 5 Bit Switch Composition 5 5 SSSW SW01 5 5 SSSW SW03 5 6 SSSW SW04 5 7 SSSW SW05 5 8 SSSW SW12 5 9 SSSW SW14 5 10 SSSW SW24 5 10 SSSW SW25 5 11 SSSW SW26 5 11 SSSW SW28 5 12 SSSW SW30 5 13 Setting of Menu Switch MENU 5 14 Menu Switch Composition 5 14 Setting of Numeric Parameter NUMERIC Param 5 15 Numerical Parameter ...

Page 5: ... 5 27 Installation How to Check this Installation Procedure 6 2 When Using the Parts Included in the Package 6 2 Symbols in the Illustration 6 2 Check Items when Turning OFF the Main Power 6 2 Installation Outline Drawing 6 2 Checking the Contents 6 3 Installation Procedure 6 4 Installing the Fax Unit 6 4 Installing the Speaker 6 7 Procedure after Work 6 9 Operation Setting 6 10 Operation Setting ...

Page 6: ...1 1 Product Outline Product Outline Product Outline Specifications ...

Page 7: ...11x17 STMT STMTR ADF double sided originals accepted Scanning line density Standard 200 x 100 dpi 8 dots mm x 3 85 lines mm Fine 200 x 200 dpi 8 dots mm x 7 7 lines mm Super Fine 200 x 400 dpi 8 dots mm x 15 4 lines mm Ultra Fine 400 x 400 dpi 16 dots mm x 15 4 lines mm Halftone 256 gradations Recording unit maximum reception size A3 297 mm x 420 mm scanning line density 600 dpi x 600 dpi Memory i...

Page 8: ...2 2 Technology Technology Technology Basic Construction Controls ...

Page 9: ...unctional multi function fax machine As for image transmission speed it is capable of communicating at 33 6 kbps max thanks to a modem for V 34 which comply with ITU T standard 1 2 3 1 Super G3 FAX Board AE1 2 FAX expansion PCB 3 Speaker unit F 2 1 Controls FAX communication control The main controller in the machine executes FAX communication control The FAX control program is loaded on the main ...

Page 10: ...3 3 Parts Replacing and Cleaning Parts Replacing and Cleaning Parts Replacing and Cleaning Parts List Parts Replacing and Cleaning ...

Page 11: ...leaning Parts Replacing and Cleaning 3 2 3 2 Parts Replacing and Cleaning Parts List PCBs Parts Replacing and Cleaning Parts List PCBs Parts List External Covers FAX Unit Cover PCBs Modular PCB Off hook Detection PCB G3 FAX PCB ...

Page 12: ...ion equipment G3 Fax Unit Parts Replacing and Cleaning Removing from the connection equipment G3 Fax Unit 1 Remove the Right Upper Sub Cover 2 Screws 3 Claws x2 F 3 1 2 Remove the 2 screws securing the Rear Upper Cover 1 and the Rear Upper Cover 2 open the Waste Toner Cover and remove the Rear Upper Cover 1 and the Rear Upper Cover 2 2 Screws 4 Claws x2 3 Remove the Controller Cover by holding the...

Page 13: ...quipment G3 Fax Unit Parts Replacing and Cleaning Parts Replacing and Cleaning Removing from the connection equipment G3 Fax Unit 4 Remove the Connector Cover 1 Screw 5 Remove the Rear Cover 4 Screws 1 Claw x4 F 3 4 F 3 5 6 Free and disconnect the 2 harnesses of the Fax Unit 1 Reuse Band 1 Edge Saddle 2 Connectors x2 7 Remove the Speaker Harness F 3 6 F 3 7 ...

Page 14: ...lacing and Cleaning Parts Replacing and Cleaning Removing from the connection equipment G3 Fax Unit 8 Remove the Arrestor Cable from the Fax Unit 9 Remove the Fax Unit 4 Hooks 2 Claws 3 Screws x3 F 3 8 F 3 9 Points to Note at Installation Be sure to keep the harness on the host machine side from coming in contact with the Fax Unit in order to prevent the harness from being trapped F 3 10 ...

Page 15: ...Removing the Fax Unit Cover Removing the Speaker 1 Open the Right Lower Cover and remove the Right Upper Cover 2 Open the Front Cover 3 Remove the Front Upper Cover 2 Screws 2 Claws x2 x2 4 Remove the Speaker 1 Connector 1 Screw 1 Protrusion 2 Bosses Boss Protrusion Connector F 3 11 F 3 12 External Cover Removing the Fax Unit Cover Preparation 1 Remove the Fax Unit Procedure 1 Remove the Fax Unit ...

Page 16: ...arts Replacing and Cleaning Parts Replacing and Cleaning Power Unit System Removing the Modular PCB 1 line NOTE When installing the cover be sure that the protrusion is inside the Frame Plate F 3 14 Power Unit System Removing the Modular PCB 1 line Preparation 1 Remove the Fax Unit 2 Remove the Fax Unit Cover Procedure 1 Remove the Modular PCB 2 Connectors 2 Screws x2 x2 F 3 15 ...

Page 17: ...e Removing the Pseudo CI PCB Preparation 1 Remove the Fax Unit 2 Remove the Fax Unit Cover Procedure 1 Remove the Pseudo CI PCB 3 Connectors 2 Screws 2 Claws 1 Boss x2 x3 x2 Boss Craw Connector Connector Removing the G3 Fax PCB 1 line Preparation 1 Remove the Fax Unit 2 Remove the Fax Unit Cover F 3 16 Procedure 1 Remove the Pseudo CI PCB Unit 4 Connectors 3 Harness Guides 2 Screws x2 x4 Connector...

Page 18: ...4 4 Error Code Error Code Error Code Overview User Error Code Service Error Code ...

Page 19: ...850 or 1650 Hz in response to the DIS signal from the other party Bit6 1 to cause the machine to send a 1850 Hz tonal signal if bit 5 is set to 1 0 to cause the machine to send a 1650 Hz tonal signal if bit 5 is set to 1 Bit7 1 to cause the machine to send a total signal before sending the CED signal 0 to causes the machine not to send a tonal signal before sending the CED signal EPT echo protect ...

Page 20: ...than DIS DTC FTT CFR or CRP is received and the procedural signal has been sent more than specified 111 T R memory error has occurred 114 R at time of reception RTN is transmitted 200 R at time of reception no image carrier is detected for 5 sec 201 T R DCN is received outside the normal parity procedure 204 T DTC without transmission data is received 220 T R system error main program out of contr...

Page 21: ...gful signal is received after transmission of PPS EOP causing the procedural signal to be transmitted more than specified 767 T at time of ECM transmission DCN is received after transmission of PPS EOP 768 T at time of ECM transmission the procedural signal has been transmitted more than specified after transmission of PPS EOP or T5 time out 60 sec has occurred 769 T at time of ECM transmission th...

Page 22: ...e Outline Setting of Bit Switch SSSW Setting of Menu Switch MENU Setting of Numeric Parameter NUMERIC Param Setting of Destination TYPE Setting of Printer Functions PRINTER Initialization of Set Value CLEAR Test Mode TEST Service Report REPORT ...

Page 23: ...4 NCU so that it complies with the communication requirements of the country in question 6 ISDN 7 PRINTER printer functions setup Use it to register set up functions related to basic printer services e g reduction for received images 8 CLEAR data initialization Use it to reset various data to initial settings 9 TEST test mode Use it to execute various tests 10 REPORT service report Use it to print...

Page 24: ...t to change 0 to 1 or 1 to 0 on a bit switch press the desired bit number directly If you want to store a change or execute an item press the OK key Use the keypad to enter a numerical value To return to the previous level of selection press the Reset key Caution If you changed a setting in service mode be sure to turn off and then on the power making sure that you first turn off the control panel...

Page 25: ...ata speed upper limit 010 to 020 Not used 3 NUM 001 not used 002 RTN transmission condition 1 003 RTN transmission condition 2 004 RTN transmission condition 3 005 NCC pause time before ID code 006 NCC pause time after ID code 007 pre pulse time at time of call 008 not used 009 number of characters in telephone numbers between transmitting and receiving parties 010 line connection identification t...

Page 26: ...ar Test 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 SW01 SW02 SW03 SW04 SW05 SW06 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 SW07 SW08 OK F 5 9 F 5 10 SSSW SW01 Functional Construction Bit Function 1 0 0 service error code output not output 1 error dump list output not output 2 not used 3 not used 4 not used 5 not used 6 not used 7 not used Detailed Discuss...

Page 27: ... errors occur frequently at time of transmission to overseas Error Code Any of the following error codes may be indicated because of an echo at time of transmission 005 100 101 102 104 201 280 281 283 284 750 760 765 774 779 784 794 T 5 3 Using the Dial Recognition Function user level Select international transmission 1 when making an entry in the Address Book If errors still occur select internat...

Page 28: ...e of transmission 100 280 281 750 753 754 755 758 759 760 763 764 765 768 769 770 773 775 778 780 783 785 788 Detailed Discussions of Bit 3 Use it to select an appropriate reception mode after transmission of the CFR signal If errors occur frequently at time of reception because of the condition of the line select high speed for reception mode and at the same time selects do not receive for ECM re...

Page 29: ... enable disable millimeter inch conversion in sub scanning direction for images read in text mode Detailed Discussions of Bit 2 Use it to enable disable millimeter inch conversion in sub scanning direction for images read in text photo mode while bit 1 is set to 1 Detailed Discussions of Bit 3 Use it to enable disable transmission of bit 33 and thereafter DIS signal Caution If prohibit is selected...

Page 30: ...nsmission reception of a single original page takes 32 min or more To use the timer for a purpose other than this function refer to the tables that follow and select an appropriate time length When do not enable is selected using bit 7 the time out length for a single page for all modes will depend on the setting of bit 0 and bit 1 T 5 7 Time Out Length for Transmission Reception Bit7 Bit6 Bit5 Bi...

Page 31: ...onstruction Bit Function 1 0 0 PIN CODE function Yes No 1 Forced PIN CODE function Yes No 2 Forced PIN CODE mode Prefix Suffix 3 Phone call restriction function Yes No 4 Not used 5 Not used 6 Not used 7 Select ENTER KEY on program Yes No key menu Yes No Detailed Discussions of Bit 0 When connected to a PBX which has restriction function set PIN Personal Identification Number CODE function to Yes D...

Page 32: ...es the telephone number of the caller on the report number of other party indicates the telephone number CSI signal data sent from the other part on the report T 5 14 SSSW SW26 Functional Construction Bit Function 1 0 0 not used 1 not used 2 confirmation screen for broadcasting display do not display 3 not used 4 not used 5 not used 6 not used 7 error report at time of transmission suspension do n...

Page 33: ... informed with the DIS signal from the reception side Yes Transmit the CI signal in a response to the DIS signal of the originating side and execute the V 8 procedure No Without transmitting the CI signal in a response to the DIS signal from the reception side execute the V 21 procedure In case of the manual transmission the V 8 late start is not executed regardless of this setting T 5 16 Detailed...

Page 34: ... detection at the time of calling 1 New detection method Default 0 Old detection method T 5 17 Caution Be sure to switch the following switches when switching the switch In case setting the switch as 1 new detection method DIAL TONE01 B11000001 DIAL TONE02 350 DIAL TONE03 10 DIAL TONE04 1 DIAL TONE05 100 DIAL TONE06 0 DIAL TONE07 12 DIAL TONE08 7 DIAL TONE09 3 In case setting the switch as 0 old d...

Page 35: ...ondition 103 107 114 201 790 793 F 5 11 T 5 18 006 Telephone Line Monitor Use it to the telephone line monitor function 0 DIAL generate the monitor sound of the telephone line using the speaker from the start of transmission to DIS 1 generate the monitor sound of the telephone line using the speaker from the start of communication to the end of it 2 not used 3 OFF do not generate the monitor sound...

Page 36: ...for more lenient conditions if errors occur frequently at time of reception because of transmission of the RTN signal Error Code Any of the following error codes may be indicated at time of reception because of RTN signal transmission 104 107 114 201 MEMO RTN signal transmission condition 1 affects the ratio of error lines to the total number of lines per single page of received images RTN signal ...

Page 37: ...se of the condition of the line 005 018 MEMO The line condition identification time is between when the dial signal is transmitted and when the line condition is cut for the transmitting party while it is between when the DIS signal is transmitted and when the line is cut for the receiving party 011 T 30 T1 timer for reception Set the T1 timer at the time of reception the waiting time till receivi...

Page 38: ...GL LTR A4 1 1 LTR LGL A4 However when priority is on recording in sub scanning direction the order will be as follows even when bit 1 and bit 0 are set to 0 LTR A4 LGL Detailed Discussions of Bit 7 Use it to enable disable placement of priority on recording in sub scanning direction place if B4 recording paper and A4 recording paper are set and an A4 extra long image is received printing will be o...

Page 39: ...yyyy aaaaa bbbbb Numerical Parameter Composition No Function Setting range Initial setting Unit 01 Missing areas of printing image when receiving image with longer length than standard 0 to 9999 12 1 mm 04 Leading edge blank area 0 to 9999 3 1 mm 05 Trailing edge blank area 0 to 9999 3 1 mm 001 printing upon reception of extra length image Use it to set the range of the image to be removed from wh...

Page 40: ...l not be deleted image data collected in memory will not be deleted SRV SW user data and data in Service Mode 1 through 3 7 NCU data under Service Mode 4 SRV DATA system dump list data REPORT communication control report data ALL all settings registered data 1 except data under Service Mode 5 TYPE 2 COUNTER number of prints number of sheets read 1 If the model is capable of storing addresses other...

Page 41: ...DNMOD2 Using Test Mode 1 Press the desired item to highlight then press the OK key to bring up its screen F 5 14 The following table shows text mode items that are valid and invalid when a fax board is installed yes may be used not used Level 1 Level 2 Fax Board present MODEM RELAY 1 yes RELAY 2 FREQ yes G3TX yes DTMFTX yes TONERX V34G3TX yes FACULTY G3 4800TX yes SPEAKER DETECT1 DETECT2 DETECT3 V...

Page 42: ...e one you want to test then turn it off or on using the Up Down key Some of the relays may not actually exist on the NCU board F 5 15 Frequency Test FREQ Of the items indicated below press one in response the DC circuit will be closed and the selected frequency will be transmitted using the tone transmission function of the modem You can also monitor the transmission signal by listening to the sou...

Page 43: ...ed using the G3 signal transmission function of the modem You can also monitor the transmission signal by listening to the sound generated by the speaker To stop the operation and end test mode press the key 1 2 READY Report Sssw Menu Num Ncu Type ISDN Print Clear Test G3TX MODEM OK 300bps 2400bps 4800bps 7200bps 9600bps TC7200 TC9600 12000bps 2 2 READY Report Sssw Menu Num Ncu Type ISDN Print Cle...

Page 44: ... 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 Using Text Mode 1 From the items indicated on the screen select the item you want to test then press the key on keypad that corresponds to the DTMF signal to test Caution SHORT is not currently supported F 5 19 V 34 G3 Signal Transmission Test V34G3Tx Select the transmission speed you want to test and then select a modulation speed baud rate in response the V 34 G3 t...

Page 45: ...on Test 4800 bps Signal Transmission Test The DC circuit will be closed and a 4800 bps signal will be transmitted using the 4800 bps signal transmission function of the modem You can also monitor the transmission signal by listening to the speaker To stop the operation and end test mode press the key READY 1 1 Report Sssw Menu Num Ncu Type ISDN Print Clear Test FACULTY G34800TX OK G34800TX F 5 21 ...

Page 46: ...ute the following in service mode FAX Report DUMP Use it to check the history of communications both successful and error SERIAL NO XXXXXXXX CLEAR DATE 2003 09 02 TUE 11 00 TX 1298 A4 1302 B4 49 A3 27 LTR 0 LGL 0 RX 1572 A4 1581 B4 59 A3 59 LTR 0 LGL 0 33600 1 31200 0 28800 2986 26400 0 24000 0 21600 0 19200 0 16800 0 14400 0 12000 0 9600 0 7200 0 4800 0 2400 0 14400 83 12000 1 TC9600 0 TC7200 0 1...

Page 47: ...PARTY 12345678 MAKER CODE 10001000 MACHINE CODE 0100001 00000000 RCV V 8 FRAME E0 81 85 D4 90 7E 00 00 SYMBOL RATE 3429 baud DATA RATE 28800 bps V 34 TX LVL REDUCTION 0 ERR ABCODE 00 ERR SECTXB 00 ERR SECRXB 00 Rx bit 1 00000100 01110111 01011111 00100011 00000001 10101001 00000001 bit 56 bit 57 00000001 00000001 00000100 00000000 00000000 bit 96 Tx bit 1 00000000 01000010 00011111 00100001 000000...

Page 48: ...T 2003 09 02 TUE 12 00 FAX 001 START TIME 09 02 09 00 OTHER PARTY 12345678 MAKER CODE 10001000 MACHINE CODE 0100001 00000000 RCV V 8 FRAME E0 81 85 D4 90 7E 00 00 SYMBOL RATE 3429 baud DATA RATE 28800 bps V 34 TX LVL REDUCTION 0 ERR ABCODE 92 ERR SECTXB 8A ERR SECRXB 80 Rx bit 1 00000100 01110111 01011111 00100011 00000001 10101001 00000001 bit 56 bit 57 00000001 00000001 00000100 00000000 0000000...

Page 49: ...llation Installation Installation How to Check this Installation Procedure Checking the Contents Check Items when Turning OFF the Main Power Installation Outline Drawing Installation Procedure Operation Setting ...

Page 50: ...Illustration The frequently performed operations are described with symbols in this procedure Connector Disconnect Screw Tighten Remove Connect Secure Free Harness Push Insert Plug in Turn on Sound Check Check Visual Check Claw Remove Checking instruction F 6 1 F 6 2 Check Items when Turning OFF the Main Power Check that the main power switch is OFF 1 Turn OFF the main power switch of the host mac...

Page 51: ...3 Speaker UNIT X 1 4 Telephone Cord X 1 2 Contact type 5 Modular Label X 1 1 FAX UNIT X 1 8 Screw TP M3x6 X 3 7 FCC IC Label X 1 Only for USA 9 Telephone Cord X 1 6 Contact type 10 PTT Plug Only for Gamany 11 PTT Plug Only for UK 12 PTT Plug Only for France 13 PTT Cable Only for the other destination 14 FAX Approval Label CD Guides FAX Driver CD Notice for FCC IC Only for USA F 6 4 ...

Page 52: ...e Right Upper Sub Cover If a 3 Way Unit is installed skip this step 2 Screws 3 Claws x2 F 6 5 2 Remove the screws securing the Rear Upper Cover 1 and the HDD Cover open the Waste Toner Cover and remove the Rear Upper Cover 1 and the HDD Cover 2 Screws 4 Claws x2 3 Remove the Controller Cover by holding the A part 1 Screw 2 Connectors for the HDD model CAUTION When handling the hard disc be careful...

Page 53: ...move the Connector Cover 1 Screw 5 Remove the Rear Cover 4 Screws 1 Claw x4 F 6 8 F 6 9 6 Remove the Fax Connector Cover using a flat blade screwdriver 1 Claw NOTE Be sure to push the claw not the hole below with the screwdriver 7 Install the Fax Mounting Plate 1 Screw D Tightening M3x8 2 Bosses Boss F 6 10 F 6 11 ...

Page 54: ... Secure the harness of the Fax Unit in place using the Wire Saddle 1 Wire Saddle F 6 12 9 Install the Fax Unit 4 Hooks 2 Claws 3 Screws TP M3x6 CAUTION Be sure to keep the harness on the host machine side from coming in contact with the Fax Unit in order to prevent the harness from being trapped F 6 13 x3 F 6 14 ...

Page 55: ...dle 11 Secure the 2 harnesses of the Fax Unit in place using the Edge Saddle and the Reuse Band of the Controller Box and connect the harnesses to the Controller PCB 2 Connectors 1 Reuse Band 1 Edge Saddle x2 x2 F 6 15 F 6 16 Installing the Speaker 1 Open the Right Lower Cover and remove the Right Upper Cover 2 Screws 2 Hooks NOTE If a 3 Way Unit is installed open the Right Upper Cover x2 2 Open t...

Page 56: ...e guide as shown in the figure below F 6 18 F 6 19 5 Install the Speaker 1 Protrusion 2 Bosses 1 Screw D Tightening M3x8 1 Connector Boss Protrusion Connector 6 Return the removed covers to their original positions Front Upper Cover Front Cover Right Upper Cover Right Lower Cover Rear Cover Connector Cover Controller Cover Rear Upper Cover 1 HDD Cover Waste Toner Cover Right Upper Sub Cover F 6 20...

Page 57: ...e NOTE This step is only for Europe Do not connect the Telephone Cord 2 contact type with the PTT Plug F 6 21 F 6 22 3 Connect the PTT Plug or the Telephone Cord to the Modular Jack on the wall side and connect the other side to the Modular Jack for host machine line 4 Affix the Label FCC IC Label Only for USA FAX Approval Label Only for other destination 5 Connect the power plug to the outlet 6 T...

Page 58: ... as a system manager in accordance with instructions from the user administrator In this section make only minimum settings required for FAX communication User telephone number Settings Registration Function Settings Send Fax Settings Set Line Line 1 Register User Telephone No Enter the fax number OK Type of telephone line Settings Registration Function Settings Send Fax Settings Set Line Line 1 S...

Page 59: ...6 6 Installation Installation 6 11 6 11 Installation Operation Setting Operation Setting Fax communication test Installation Operation Setting Operation Setting Fax communication test ...

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