Troubleshooting
306
Can’t Access the Photos Folder
Your network will share photos between stations. If your client and server station are not
connected, view this help guide.
If your client station is connected to the server but cannot access the Photos folder:
1.
Go to your server computer.
2.
Navigate to
Manage Studio > Options > Network Options
.
3.
Select
Server Computer
from the left side of the software.
4.
View the
Photos Folder
address and ensure it is the correct location.
a.
Select
Browse Folders
to change the Photos folder.
5.
Select
Share Photo Folder
.
a.
For Windows XP
: Select the
Sharing
tab, and select
Share this folder on the
network
. The
Share Name
should be Photos. Select
Allow network users to
change my files
. Select
Apply
. Select
OK
.
b.
For Windows Vista
: Once you have enabled File Sharing, the Photos folder
is automatically shared as a subfolder. If you wish to share the folder
manually, you can disable sharing of public folders and enable sharing
specifically on your photos folder only by
right-clicking
on it and selecting
Share
and allowing all users on your network.
6.
Select
Apply
.
7.
Return to the client computer.
8.
Navigate to
Manage Studio > Options > Network Options
.
9.
Select
Client Computer
from the left side of the software.
10.
Select
Test Server
to reconnect to the Photos folder.
11.
The Server Photos Folder status should change from
Not Connected
to
Connected
.
Can’t Find a Portrait Session
If you cannot find a particular catalog or photo group, follow these steps to locating it:
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