Troubleshooting
301
Camera Not Detected
Your camera has not been detected. Click here to troubleshoot camera problems.
Can’t
Connect to a Server or Client Station
There are a few common reasons for not being able to connect to a station. Before
reading this guide, click here for a walkthrough to setting up your network.
Hardware Problems
It is possible that there is a problem with your computer equipment:
1.
Ensure that every station is physically connected to the network, or that your
wireless network is working properly.
2.
Try restarting all of the computer stations and your router/modem.
3.
Confirm that all stations are functioning and connected to your local area
network.
Permissions
Your operating system permissions could be blocking the stations from accessing each
other.
1.
Ensure that you have administrative access to the server computer.
2.
You will need to enable file sharing, share photo folders, and disable your firewall
on the server computer. You can perform these functions in the software by
navigating to
Manage Studio > Options > Network Options and
selecting
Server
Computer
from the left side of the software.
3.
Select
Enable File Sharing
.
a.
For
Windows XP
: Follow the Network Setup Wizard to enable file sharing on
your network. You will need to restart your computer before this takes
effect.
b.
For
Windows Vista
: The Network and Sharing Center window appears.
Turn
On
the following options:
Network discovery
,
File sharing
,
Public folder
sharing
, and
Printer sharing
. Select
X
to exit this window when finished.
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