Canon Selphy CP910, User Manual, Page: 54 / 65

54
Cover
Contents
Part Names
Basic Operations
Print Settings
Printing via USB
Cable
Appendix
Printing via Wi-Fi
Troubleshooting
Power
Cannot turn on SELPHY
•
Confirm that the power cord is connected and plugged in correctly (
=
10 ).
•
Hold the < q > button until the startup screen is displayed (
=
12 ).
•
When using Battery Pack NB-CP2L and Charger Adapter CG-CP200 (both sold
separately), confirm that the battery pack is charged and inserted correctly, and that
the cable is connected correctly.
Screen
[?] is displayed instead of images
• Display is not possible because the image has no thumbnail. You can check the
image before printing by pressing the < - > button for full-screen display.
Printing
Cannot print
• Confirm that SELPHY is on ( = 12 ).
• Confirm that the paper and ink cassettes are loaded correctly ( = 10 ).
• Confirm that the ink sheet is not loose ( = 8 ).
• Confirm that you are using paper designed especially for SELPHY ( = 9 ).
• Replace the ink cassette and refill the paper cassette as needed ( = 15 ).
• Confirm that you are using the correct combination of paper, paper cassette, and ink
cassette ( = 8 ).
• SELPHY will temporarily halt printing if it exceeds a specific temperature; this does
not indicate a problem. Wait until the printer cools off. During continuous printing, in
hot environments, or if the printer’s interior becomes hot because the rear-side air
vent ( = 5 ) is blocked, SELPHY may temporarily stop printing, causing printing to
take longer.
Cannot display or print images on memory cards or USB flash drives
• Confirm that the memory card is fully inserted in the correct slot, with the label face-
up ( = 13 , 14 ).
• Confirm that the USB flash drive is fully inserted, right-side up ( = 16 ).
• Confirm that the image format is supported ( = 13 ).
• Confirm that a memory card requiring the use of an adapter has not been inserted
without its adapter ( = 13 ).
Cannot print from a camera
• Confirm that your camera supports PictBridge ( = 52 ).
• Confirm that SELPHY and the camera are connected correctly ( = 52 ).
• Confirm that your camera batteries have enough charge left. If the batteries are
depleted, replace them with fully charged or new ones.
Cannot print from a computer
• Confirm that you have installed the printer driver correctly ( = 49 ).
• Remove any inserted memory cards or USB flash drives.
• When printing via Wi-Fi, confirm that both SELPHY and the computer are correctly
connected to the access point ( = 37 ).
• When printing via USB, confirm that SELPHY is connected directly to the computer
with the USB cable ( = 50 ).
• Windows: Confirm that the printer is not offline. If so, right-click the printer icon and
bring the printer online.
• Macintosh: Confirm that you have added SELPHY to the Printer List ( = 43 ).
No date when printing from memory cards or USB flash drives
•
Confirm that SELPHY is set up to print the date (
=
28 ).
Note that in DPOF printing, date printing is configured on the camera.
No date when printing from cameras
• Confirm that the date setting is enabled on the camera. Note that under standard
camera settings, the date setting on SELPHY will be used.