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Canon S830D User Manual Download Page 159

Printer Does Not Start or Stops During Print Jobs

159

Troubleshooting

Printer Does Not Start or Stops During Print Jobs

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Printing Does Not Start

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Printing Stops Before It is Completed

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Printer Moves But Does Not Print

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Print Head Holder Does Not Move to the Centre

Summary of Contents for S830D

Page 1: ...User s Guide BUBBLE JET PRINTER V1...

Page 2: ...Monitor Functions 32 Cancelling a Print Job 35 Uninstalling Printer Drivers 36 Printer Driver Functions Macintosh 37 Description of Print Settings 38 BJ Print Monitor 56 Cancelling a Print Job 58 Usi...

Page 3: ...ing an Ink Tank 86 Printing the Nozzle Check Pattern 91 Print Head Cleaning 95 Print Head Deep Cleaning 98 Cleaning the Printer 100 Transporting the Printer 102 Printing Media 106 Compatible Media Typ...

Page 4: ...Print Quality is Poor or Contains Errors 142 Printer Does Not Start or Stops During Print Jobs 159 Paper Does Not Feed Properly or Paper Jams 165 The POWER Lamp Flashes Orange 168 An Error Message is...

Page 5: ...lt in death or serious personal injury caused by incorrect operation of the equipment Must be observed for safe operation Caution Instructions that if ignored could result in personal injury or materi...

Page 6: ...e for Acrobat Reader 4 0 Please note that screens displayed by Acrobat Reader 3 0 or 5 0 are slightly different Use this button to enlarge the viewing screen Select this button in the tool bar and cli...

Page 7: ...This Manual Displays the table of contents Click the heading to jump to the topic Click the symbol to see the headings for each chapter Click the symbol to close the headings Use this button to searc...

Page 8: ...shock fire or damage the printer if you ignore any of these safety precautions Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners Power supply Never...

Page 9: ...lug and the power outlet If the printer is placed at a location exposed to a lot of dust smoke or high humidity the dust that collects on the plug absorbs moisture and may cause insulation failure and...

Page 10: ...rts inside the printer The printer contains high voltage components Never attempt any maintenance procedure not described in this guide Working around the printer Do not use inflammable sprays near th...

Page 11: ...humid or dusty in direct sunlight outdoors or close to a heating source To avoid the risk of fire or electric shocks install the printer in a location with an ambient temperature range of 5 C to 35 C...

Page 12: ...ing on the cord Do not use an extension lead Never use a power supply voltage other than that supplied in the country of purchase The correct power supply voltages and frequencies are as follows Europ...

Page 13: ...metal or liquid falls into the printer unplug the power cord and call for service Print heads and ink tanks For safety reasons store print heads and ink tanks out of the reach of small children If a c...

Page 14: ...anel becomes damaged and the liquid crystal solution in the panel leaks out absolutely do not taste or swallow the liquid If the liquid is accidentally swallowed call a physician immediately If the li...

Page 15: ...r Functions Windows Printer Driver Functions Windows Opening the Printer Properties Dialog Box Printer Properties Dialog Box Description BJ Status Monitor Functions Cancelling a Print Job Uninstalling...

Page 16: ...pending on your application program This section describes only the general procedure for opening the Printer Properties dialog box 1 In your application select the command to print a document The Pri...

Page 17: ...ating system adds several tabs including the Details tab These do not appear when the Printer Properties dialog box is opened from within an application For further information about these additional...

Page 18: ...nter Properties Dialog Box Description Note The screens in this section refer to Windows Me Windows 98 operation The equivalent screens for Windows XP and Windows 2000 may look slightly different Main...

Page 19: ...s Windows Main Tab 1 Media Type Ensure this setting matches the type of media loaded in the printer 2 Print Quality Select the print quality you require from among the different options To select cust...

Page 20: ...rinting 6 Print Advisor Click to start the Print Advisor The Print Advisor simplifies configuration of the printer driver By having the user answer a series of questions the Printer Advisor automatica...

Page 21: ...ion 21 Printer Driver Functions Windows Page Setup Tab 1 Page Size Ensure the correct paper size is selected 2 Orientation Select landscape or portrait printing and ensure it is the same orientation u...

Page 22: ...d and printed so that 2 to 16 document pages fit on each printed page Booklet Printing The multiple page document is printed so that two pages of the document fit on each printed page The print order...

Page 23: ...to adjust how much the image extends beyond the paper It is recommended that you normally set the slide bar to the right end If you move the slide bar to the left to reduce the extension amount a bord...

Page 24: ...Driver Functions Windows Stamp Background Tab 1 Stamp Select the check box and choose the stamp 2 Place stamp over text When selected the stamp is printed over the print data 3 Stamp first page only P...

Page 25: ...mps or modify details of a selected stamp 5 Background Select the check box and choose the background image you wish to use 6 Background first page only Prints the background image only on the first p...

Page 26: ...ption 26 Printer Driver Functions Windows Effects Tab 1 Simulate Illustration Select the check box to manipulate colour image data to produce illustration effects Adjust the brightness of the image wi...

Page 27: ...kin tones of people that appear in the images 4 Image Optimizer Improves the contours and jaggedness that occur when photographic or graphic image data is enlarged within an application 5 Photo Optimi...

Page 28: ...1 Printing Profiles This list displays the printing settings currently registered in the Profiles tab The Current Settings profile contains the settings currently specified in the Main Page Setup and...

Page 29: ...Effects tabs Select Current Settings in the Printing Profiles list then click this button The Add to Profiles dialog box appears 5 Retrieve from Profiles Click to activate registered printer settings...

Page 30: ...30 Printer Driver Functions Windows Maintenance Tab 1 Cleaning Click to start print head cleaning 2 Deep Cleaning Click to start print head deep cleaning Use this function only if Cleaning has not im...

Page 31: ...mining the Nozzle Check Pattern 5 Power Off Click to turn the printer off 6 Custom Settings Click to modify the printer mode Change the settings in the Custom Setting dialog box and click Send to chan...

Page 32: ...re of the error and suggests an appropriate solution The status monitor also checks the ink tanks and displays a warning message when the ink is low Launching the BJ Status Monitor The BJ Status Monit...

Page 33: ...Functions 33 Printer Driver Functions Windows Note To open the BJ Status Monitor when the printer is not printing click the Maintenance tab in the Printer Properties dialog box and click the Start Sta...

Page 34: ...s e g if the printer runs out of paper or ink is low In such cases take the appropriate action as described in the Printer Status tab In Windows Me or Windows 98 click the Guide tab and follow the ins...

Page 35: ...ng a Print Job To cancel the current print job first open the BJ Status Monitor 1 Click the Canon BJ Status Monitor icon on the Task Bar 2 Click Cancel Printing Note If Cancel Printing is greyed out p...

Page 36: ...dify the settings 1 Click the Start button and select Programs Canon S830D Uninstall Note For Windows XP click the Start button and select All Programs Canon S830D Uninstall 2 Click Yes when the confi...

Page 37: ...Printer Driver Functions Macintosh Printer Driver Functions Macintosh Description of Print Settings BJ Print Monitor Cancelling a Print Job Using the Printer with a Network Uninstalling Printer Drive...

Page 38: ...Settings 38 Printer Driver Functions Macintosh Description of Print Settings Page Setup Dialog Box Printer Utility Dialog Box Print Dialog Box Options Dialog Box Register Settings Dialog Box Detailed...

Page 39: ...ze of the print media and resizing the printed image To open the Page Setup dialog box select Page Setup from the File menu in your application program 1 Paper Size Select the size of the paper for th...

Page 40: ...sion slide bar to adjust how much the image extends beyond the paper It is recommended that you normally set the slide bar to the right end If you move the slide bar to the left to reduce the extensio...

Page 41: ...Description of Print Settings 41 Printer Driver Functions Macintosh 9 Save Settings Saves the settings specified in the Page Setup dialog box...

Page 42: ...ed when you click the Utilities button in the Page Setup dialog box 1 Select the function you wish to perform 2 Display area showing the various maintenance functions including cleaning and test patte...

Page 43: ...Description of Print Settings 43 Printer Driver Functions Macintosh Print Head Cleaning Print Head Deep Cleaning Note For information about Print Head Alignment refer to the Quick Start Guide...

Page 44: ...nt dialog box specifies the media type and print settings to be used for your print job To open the Print dialog box select Print from the File menu in your application program 1 Options Specify the o...

Page 45: ...g 3 Media Type Ensure this setting matches the type of paper media loaded in the printer 4 Details Allows you to manually set the print quality and colour settings in the Detailed Setting Dialog Box 5...

Page 46: ...Macintosh Detailed Setting Dialog Box To open the Detailed Setting dialog box select Manual from Print Mode in the Print dialog box then click Details 1 Panel display icons Click these icons to switc...

Page 47: ...osh 2 Print Quality Move the slide bar to adjust the balance between print quality and speed Moving the bar to the right enhances print quality and moving it to the left increases printing speed 3 Hal...

Page 48: ...al Effects Panel To display the Special Effects panel click the Special effects display icon 1 Simulate illustration Select the check box to manipulate colour image data to produce illustration effect...

Page 49: ...ees oceans and sky while maintaining the natural skin tones of people that appear in the images 4 Photo Optimizer PRO Optimises the colour of images taken from a digital camera or scanner It is especi...

Page 50: ...lick the Colour display icon 1 Colour Correction Select a colour correction method BJ Standard ColorSync or None BJ Standard is usually the optimum colour correction method for printing with a BJ prin...

Page 51: ...ia type and other factors 4 Gamma Correction This function adjusts the colour contrast not including pure black and white To adjust the contrast select the check box and move the slide bar Moving the...

Page 52: ...two or four pages of a document on a single page or to enlarge printing so that a single page spans multiple sheets of paper Poster Printing If you select 2Page Sheet Printing or 4Page Sheet Printing...

Page 53: ...resized to fit the paper size When using this function ensure you correctly specify the Printer Paper Size 4 Destination Select the print output destination Printer is the usual selection To check the...

Page 54: ...nt settings 2 Defaults Restores the print settings selected in Settings to defaults A check mark appears next to the selected print settings 3 Apply Saves the settings currently specified in the Print...

Page 55: ...cription of Print Settings 55 Printer Driver Functions Macintosh 5 Import Imports a set of print settings To use the settings select the desired settings in the Settings list and click the Import butt...

Page 56: ...progress of print jobs You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility Opening the BJ Print Monitor 1 Select Chooser from the Apple Menu 2 Set Backgroundi...

Page 57: ...release Note however that you cannot change the print order of a document already printing Note If you select Print from the File menu you can print the PICT file saved in Destination of the Option di...

Page 58: ...nd the currently printing job 1 Select BJ Print Monitor in the Application Menu 2 Click the name of the print job you wish to cancel then click The document selected in the Print Monitor is deleted fr...

Page 59: ...driver on each network computer that will use the printer For information on installation refer to the Quick Start Guide Use a USB cable to connect the printer to the computer that will function as t...

Page 60: ...click Send 6 Confirm that the new print server name has been added to Current print servers then click Close 7 Click the close box to close the Chooser Client setup procedure 1 Select Chooser in the...

Page 61: ...t start the BJ Status Monitor Click the BJ Status Monitor icon in the BJ Extras folder To close the BJ Status Monitor select Quit in the File menu The BJ Print Monitor and BJ Status Monitor The BJ Pri...

Page 62: ...inting Click to cancel printing of the specified document Note You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item If you are using t...

Page 63: ...e CD ROM 2 Double click the Printer Driver folder 3 Double click the Installer icon 4 When the Software License Agreement is displayed click Accept 5 Select Uninstall from the popup menu and then clic...

Page 64: ...g the Memory Card Startup Utility Windows Using the Memory Card Startup Utility Windows Starting the Memory Card Startup Utility Setting the Application to Be Started Deleting the Memory Card Startup...

Page 65: ...Change the drive s read write attribute and set the Read Write mode note the following points Change the write protection switch or seal to prevent accidental erasing of the memory card to write enabl...

Page 66: ...ght side of the task bar The Memory Card Startup Utility is displayed Start an application This item starts the application Depending on the application the contents of the memory card may be displaye...

Page 67: ...removal operation by using the icon found on the right side of the task bar Change the drive s read write attribute When you select this item the USB Memory Card Settings dialog box is displayed You...

Page 68: ...when a card is inserted When this checkbox is selected this screen is not displayed even when a memory card is inserted Specified application starts according to the Auto start an application when a...

Page 69: ...et the application to be started whenever a memory card is inserted or Start an application is clicked 1 Display the Memory Card Startup Utility and then click Auto Start Properties Starting the Memor...

Page 70: ...propriate application recommended When you select this item the system automatically identifies the type of data stored in the memory card and starts the appropriate application When this checkbox is...

Page 71: ...e same application When you select this item the system always starts same application regardless of the type of data stored on the memory card Note To change the application to be started click the C...

Page 72: ...tartup Utility following the procedure below 1 Click the Start button and select Settings and then Control Panel If you are using Windows XP the deletion procedure is as follows Click the Start button...

Page 73: ...Deleting the Memory Card Startup Utility 73 Using the Memory Card Startup Utility Windows Perform the subsequent operations as instructed on the screen...

Page 74: ...74 Using the Memory Card Utility Macintosh Using the Memory Card Utility Macintosh Starting the Memory Card Utility Setting the Application to Be Started Deleting the Memory Card Utility...

Page 75: ...attribute and set the Read write mode note the following points Change the write protection switch or seal to prevent accidental erasing of the memory card to write enabled mode before inserting the m...

Page 76: ...the Memory Card Utility Macintosh 1 Click BJ Utility in the Apple menu The Memory Card Utility is displayed Start an application This item starts the application Depending on the application the cont...

Page 77: ...s inserted Do nothing when a card is inserted Select whether an application is to be started automatically when the memory card is inserted Note The application to be started can be set in advance wit...

Page 78: ...d Set the application to be started whenever a memory card is inserted or Start an application is clicked 1 Display the Memory Card Utility and click Auto start an application when Starting the Memory...

Page 79: ...appropriate application When you select this item the system automatically identifies the type of data stored in the memory card and starts the appropriate application When this checkbox is cleared t...

Page 80: ...cation When you select this item the system always starts same application regardless of the type of data stored on the memory card Note To change the application to be started click the Change or Cha...

Page 81: ...delete the utility Note If an application software is operating and there are files that have not been saved be sure to save those files before you delete the Memory Card Utility 1 Insert the Setup So...

Page 82: ...Deleting the Memory Card Utility 82 Using the Memory Card Utility Macintosh 4 If a message like the one below is displayed click the Restart now button...

Page 83: ...Deleting the Memory Card Utility 83 Using the Memory Card Utility Macintosh Restart the computer to delete the Memory Card Utility...

Page 84: ...nce Routine Maintenance When to Replace Ink Tank and Maintain Print Head Replacing an Ink Tank Printing the Nozzle Check Pattern Print Head Cleaning Print Head Deep Cleaning Cleaning the Printer Trans...

Page 85: ...nitor Macintosh will tell you to replace the ink tank Attempting to print causes the POWER lamp to flash four times Replacing an Ink Tank If printing becomes faint or a specific colour is no longer pr...

Page 86: ...er ink tanks must be installed from the right in the order indicated below Yellow BCI 6Y Magenta BCI 6M Cyan BCI 6C Photo Magenta BCI 6PM Photo Photo Cyan BCI 6PC Photo Black BCI 6BK Note Damage cause...

Page 87: ...h the tab and remove the ink tank Do not touch the lock lever remove only the ink tank Important Handle ink tanks carefully to avoid staining clothing or the surrounding area Discard empty ink tanks a...

Page 88: ...Replacing an Ink Tank 88 Routine Maintenance 3 Unpack the new ink tank and pull off the orange tape...

Page 89: ...ve the orange protective cap from the bottom of the ink tank Important Do not re attach the protective cap once you have removed it Once you have removed the protective cap do not touch the open ink p...

Page 90: ...front cover The print head holder moves to the right The ink tank installation process is now complete Note To maintain optimal print quality use an ink tank within six months of first use Once an in...

Page 91: ...rrect Nozzle check pattern printing can be executed from the Windows and Macintosh printer drivers or from the printer itself Printing the Nozzle Check Pattern from the Printer Drivers Windows 1 With...

Page 92: ...age Setup dialog box The Page Setup dialog box can normally be opened by selecting Page Setup in the File menu 3 Click the Utilities button to open the Printer Utilities dialog box 4 Select Test Print...

Page 93: ...Maintenance Printing the Nozzle Check Pattern through the Printer 1 With the printer on load a sheet of A4 or Letter paper in the printer 2 Hold the RESUME CANCEL button down until the POWER lamp flas...

Page 94: ...ck Pattern The nozzle check pattern should appear as follows when ink is discharged properly Examine the nozzle check pattern output by the printer Lines missing here indicate the print head requires...

Page 95: ...or from the printer itself Note Cleaning the head consumes ink so perform head cleaning only when necessary Cleaning the Print Head from the Printer Drivers Windows 1 Ensure that the printer is on 2...

Page 96: ...opened by selecting Page Setup in the File menu 3 Click the Utilities button to open the Printer Utility dialog box 4 Select Cleaning from the pull down menu and then click the Cleaning icon 5 When th...

Page 97: ...tarts flashing and print head cleaning begins Do not perform any other operations until the head cleaning finishes After print head cleaning finishes print the nozzle check pattern to verify that the...

Page 98: ...ad deep cleaning from the printer driver Note Print head deep cleaning consumes more ink than standard print head cleaning so perform this procedure only when necessary Windows 1 Ensure the printer is...

Page 99: ...ing icon 5 Click OK Now the POWER lamp starts flashing and print head deep cleaning begins The process takes one or two minutes to complete so simply wait until the POWER lamp stops flashing After pri...

Page 100: ...paper accumulate in the printer When the accumulated debris becomes clearly visible clean the printer by the following procedure 1 Turn the printer off 2 Ensure that the POWER lamp is off and unplug...

Page 101: ...ipe away any stray drops of ink scraps of paper and dust Pay special attention to cleaning the black panel that can easily become dirty Do not touch any of the printer s internal components such as th...

Page 102: ...u do not have the original packing materials pack the printer carefully and thoroughly in protective material and place inside a sturdy box 1 Turn the printer off 2 After making sure that the POWER la...

Page 103: ...Transporting the Printer 103 Routine Maintenance 3 Remove the paper rest and the paper output tray 4 Disconnect the printer cable from the computer and then disconnect the power cord from the printer...

Page 104: ...Transporting the Printer 104 Routine Maintenance 5 Secure the printer with adhesive tape as shown and then pack it in a plastic bag...

Page 105: ...Transporting the Printer 105 Routine Maintenance 6 Attach protective material to both sides of the printer when packing the printer Clearly label the box as Fragile if using a transport company...

Page 106: ...solution Paper HR 101N Glossy Photo Paper GP 301 GP 301N High Gloss Photo Film HG 201 Glossy Photo Cards FM 101 Photo Paper Pro PR 101 Photo Paper Pro PC 101S Photo Paper Plus Glossy PP 101 Matte Phot...

Page 107: ...uropean DL and US Com 10 Important Do not use the following types of paper Using such paper will not only produce unsatisfactory results but can also cause the printer to jam or malfunction Folded cur...

Page 108: ...media can be used For more information about the media and the printing methods refer to the specific sections Plain paper Refer to the Quick Start Guide Envelopes High Resolution Paper HR 101N Gloss...

Page 109: ...Compatible Media Types 109 Printing Media T Shirt Transfers TR 201 Banner Paper...

Page 110: ...lopes Preparation for Printing 1 Press down on all four corners and edges of the envelopes to flatten them as shown below 2 If the envelopes are curled hold the opposite corners and gently bend them i...

Page 111: ...rinter if they are not completely flat and the edges are not aligned Ensure that no curl or puff exceeds 5 mm 0 2 in Unsuitable Envelopes Envelopes with an embossed or treated surface Envelopes with a...

Page 112: ...o 10 envelopes can be loaded at once Note If even after removing any curl in the envelopes they still will not feed properly clean the paper feed roller 1 Ensure the printer is turned on If any paper...

Page 113: ...at is loaded in the printer will feed through the printer and be ejected Repeat this operation three times If the printer still will not feed envelopes through even after cleaning the paper feed rolle...

Page 114: ...on than plain paper It is suitable for printing business documents that feature graphics and for photographs Loading Load the paper with the whiter side facing up Set the Paper Thickness Lever to the...

Page 115: ...ack more than 50 sheets in the paper output tray If the output paper is curled it may prevent the next sheet being ejected In this case or if the ink takes a long time to dry remove each sheet as soon...

Page 116: ...olution Paper with a glossy printing surface to produce printouts close to photograph quality Loading Load only one sheet at a time Load the paper with the whiter side facing up Set the Paper Thicknes...

Page 117: ...of the image may be blurred if printing extends into the printable area Canon recommends that you print within the printing area Printing Area Note For photograph and illustration data that you want...

Page 118: ...lossy surface ideal for printing photographs with outstanding results Loading Load only one sheet at a time Load the film with the cut corner at the upper right If the film is curled flatten it by cur...

Page 119: ...size set in the application Handling of Printed Output Remove each sheet as soon as it is printed Do not touch the printed surface until the ink dries Printable Area With some images the trailing edg...

Page 120: ...he original application software ZoomBrowser EX PhotoRecord for Windows or ImageBrowser for Macintosh This media is available to print from the operation panel Loading Load the paper with the glossy s...

Page 121: ...lossy Photo Cards FM 101 121 Printing Media Handling of Printed Output Do not stack more than 20 sheets in the paper output tray Do not touch the printed surface until the ink dries approx two minutes...

Page 122: ...oduction It is ideal for printing high quality photographs This media is available in A4 Letter and 4 6 sizes Loading Load only one sheet of A4 Letter at a time A maximum of 20 sheets of 4 6 size pape...

Page 123: ...um before the ink is completely dry It is recommended that you allow the ink to dry for 24 hours Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to direct sunlight Storing...

Page 124: ...rea Note For photograph and illustration data that you want to print with Borderless Printing create the data by using the same size as the paper size and paste the data so that it fills the editing s...

Page 125: ...urface of the card without a white border When printing use the original application software ZoomBrowser EX PhotoRecord for Windows or ImageBrowser for Macintosh This media is available to print from...

Page 126: ...in dark images may appear indistinct at first but become clearer after about 30 minutes Images may smudge if you place them in an album before the ink is completely dry It is recommended that you all...

Page 127: ...reproduction It is ideal for printing high quality photographs This media is available in A4 Letter and 4 x 6 sizes Loading Load only one sheet of A4 Letter at a time A maximum of 20 sheets of 4 x 6...

Page 128: ...k to dry for 24 hours Do not attempt to dry the ink with a hair dryer or by exposing printed sheets to direct sunlight Storing Printed Output Do not store or display printouts in hot damp or humid con...

Page 129: ...ng Area Note For photograph and illustration data that you want to print with Borderless Printing create the data by using the same size as the paper size and paste the data so that it fills the editi...

Page 130: ...r reproduction It is suitable for a variety of printing purposes such as paper crafts calendars and matt photos This media is available in A4 Letter sizes Loading A maximum of 10 sheets can be loaded...

Page 131: ...ay be blurred if printing extends into the printable area Canon recommends that you print within the printing area Printing Area Note For photograph and illustration data that you want to print with B...

Page 132: ...ing presentation material for use with overhead projectors Loading Place one sheet of plain A4 or Letter paper under the transparencies in the sheet feeder Set the Paper Thickness Lever to the left A...

Page 133: ...d which it curls when held by the edge Printer Driver Settings Media Type Transparency Page Size Ensure the setting matches the size set in the application Handling of Printed Output Remove each trans...

Page 134: ...printer driver Note For the customers in the United States refer to the Quick Start Guide for instructions on using TR 101 T shirt transfers Loading Load only one sheet at a time If the T shirt transf...

Page 135: ...e Ensure the setting matches the size set in the application Handling of Printed Output Remove each T shirt transfer as soon as it is printed The T shirt transfer should be used as soon as it is print...

Page 136: ...hen tearing the banner paper tear off one more sheet than you actually need to print The maximum length for one print job is six sheets so if you will be printing on six sheets tear off a seven sheet...

Page 137: ...Banner Paper 137 Printing Media 3 Place the printer where the printed banner output can hang over the edge of the table Ensure the ink does not stain the table or floor...

Page 138: ...banner paper A4 When using letter size banner paper Letter Copies Must be set to 1 to print correctly In Windows select Banner Printing for Printing Type on the Page Setup tab On a Macintosh before c...

Page 139: ...ality is Poor or Contains Errors Printer Does Not Start or Stops During Print Jobs Paper Does Not Feed Properly or Paper Jams The POWER Lamp Flashes Orange An Error Message is Displayed on the Screen...

Page 140: ...tly reinstall it If you are using Windows delete the printer driver before reinstalling it Uninstalling Printer Drivers Note If the Installer was forcibly terminated due to an error in Windows Windows...

Page 141: ...n double click the CD ROM icon Note If you are typing in the file name you must specify the CD ROM drive letter and the installation program MSetup exe The CD ROM drive letter is computer dependent Co...

Page 142: ...rors Cannot Print to End of Job Colours are Unclear Meaningless Characters or Symbols are Printed Printing is Blurred Colours are Wrong Straight Lines are Misaligned Printed Paper Curls or Ink Blots B...

Page 143: ...he paper loaded in the printer First check the Page Size setting in the application Then check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for M...

Page 144: ...rint Quality on the Main tab If you are working in a Macintosh environment select the Photo or Graphic for the Print Mode in the Print dialog box Confirm the specified ink tank is installed When an in...

Page 145: ...shooting Meaningless Characters or Symbols are Printed If the problem only occurs when printing a specific document try editing the document and then printing it If this does not resolve the problem t...

Page 146: ...tly If the nozzle check pattern does not print correctly clean the print head Printing the Nozzle Check Pattern Print Head Cleaning If the problem is not resolved after cleaning the print head several...

Page 147: ...aight Lines are Misaligned Align the print head Ensure you align the print head every time you install a new print head Windows 1 Open the Printer Properties dialog box 2 Click the Maintenance tab 3 C...

Page 148: ...r or Contains Errors 148 Troubleshooting Macintosh 1 Open the Page Setup dialog box 2 Click Utilities 3 Select Test Print from the pull down menu and then click Print Head Alignment Follow the instruc...

Page 149: ...r print quality setting Windows 1 Open the Printer Properties dialog box 2 On the Main tab click High for the Print Quality setting Macintosh 1 Open the Print dialog box 2 For Print Mode select Manual...

Page 150: ...print images that require a lot of ink i e pictures with intense colours or photographs Reduce the Intensity setting in the printer driver and try printing again Windows 1 Open the Printer Properties...

Page 151: ...oor or Contains Errors 151 Troubleshooting Macintosh 1 Open the Print dialog box 2 For Print Mode select Manual and then click Details 3 Click the Colour icon and then drag the Intensity slide bar to...

Page 152: ...setting You can either remove each printed sheet from the output tray as soon as it is printed or adjust the Ink Drying Wait Time to pause after each sheet has printed Windows 1 Open the Printer Prope...

Page 153: ...nu 4 Drag the Ink Drying Wait Time slide bar and then click Send You may need to clean some internal parts of the printer Follow the procedure below 1 Load sheets of A4 or Letter plain paper in the pr...

Page 154: ...t you are using With Borderless Printing the print quality may decrease or smudging may occur at the top and bottom edges of the paper Use Photo Paper Pro Photo Paper Plus Glossy Matte Photo Paper or...

Page 155: ...ed surface to become scratched Windows 1 Open the Printer Properties dialog box 2 On the Main tab select Manual for Colour Adjustment and then click Set 3 Drag the Intensity slide bar to adjust the in...

Page 156: ...ern to check the ink output If a specific colour does not print in the nozzle check pattern clean the print head Printing the Nozzle Check Pattern Print Head Cleaning The problem can also be resolved...

Page 157: ...etting in the printer driver settings Windows 1 Open the Printer Properties dialog box 2 On the Main tab click High for the Print Quality setting Macintosh 1 Open the Print dialog box 2 For Print Mode...

Page 158: ...ows 1 Open the Printer Properties dialog box 2 On the Main tab select Custom for the Print Quality setting and click Set 3 Click Diffusion for the Halftoning setting Macintosh 1 Open the Print dialog...

Page 159: ...s During Print Jobs 159 Troubleshooting Printer Does Not Start or Stops During Print Jobs Printing Does Not Start Printing Stops Before It is Completed Printer Moves But Does Not Print Print Head Hold...

Page 160: ...r graphics it takes longer than usual to begin printing While the POWER lamp is flashing the computer processes the data and sends it to the printer Simply wait until the processing is completed Ensur...

Page 161: ...t S830D is selected in the Chooser Note In Windows you can set the Canon S830D as the default printer Ensure the printer port is set correctly Set USBPRNnn or USBnnn n represents a number as the print...

Page 162: ...processing is completed Halt the print job and turn the printer off for at least 15 minutes to cool the print head down The print head can overheat when continuously printing for long time To protect...

Page 163: ...print head print the nozzle check pattern to check that ink is being output normally Print Head Cleaning Printing the Nozzle Check Pattern If the problem is not resolved by cleaning the print head sev...

Page 164: ...e front cover and turn the power on If the POWER lamp is flashing green the printer is initialising When the POWER lamp stops flashing open the front cover again If the front cover has been left open...

Page 165: ...Paper Does Not Feed Properly or Paper Jams 165 Troubleshooting Paper Does Not Feed Properly or Paper Jams Paper Does Not Feed Properly Paper Jams...

Page 166: ...the left edge of the paper just touches the paper guide When printing envelopes refer to Envelopes in Printing Media and prepare the envelopes before printing Once you have prepared the envelopes load...

Page 167: ...iece remains inside the printer open the front cover and remove it If you cannot pull the paper out press the POWER button twice to eject the paper automatically 2 After removing all paper close the f...

Page 168: ...Out of paper paper jam or paper feed error Replace the paper correctly and press the RESUME CANCEL button If paper has jammed in the printer clear the jam and press the RESUME CANCEL button Three fla...

Page 169: ...ste ink tank almost full The printer has a built in waste ink tank for the ink used during print head cleaning Eight flashes indicates that the waste ink tank is nearly full Press the RESUME CANCEL bu...

Page 170: ...reen and orange An error that requires contacting a Canon service representative may have occurred Turn the printer off and unplug the printer from the power supply Plug the printer back in and turn t...

Page 171: ...ed on the Screen 171 Troubleshooting An Error Message is Displayed on the Screen Error Writing to USBxxx Application Error or General Protection Fault Other Error Messages Other Error Messages Windows...

Page 172: ...cted to the computer Note If you are using a switch box or other devices remove and reconnect the printer directly to the computer and try printing again If printing is now successful there may be a p...

Page 173: ...SB port is selected Opening the Printer Properties dialog box directly from the Start menu If the setting is incorrect shut down Windows turn off the printer and either connect the printer to the inte...

Page 174: ...u attempt to print with a Windows 3 1 application under Windows 98 the application may not function correctly and an error may occur Use an application program intended for your operating system If ot...

Page 175: ...t try editing the document and then printing it If this resolves the problem there may have been a problem in the original document If the same problem occurs with the edited document contact the manu...

Page 176: ...tus Monitor is displayed follow the instructions on screen If an error occurs during printing the BJ Status Monitor displays the error on the Printer Status tab Follow the instructions on screen In Wi...

Page 177: ...leting any unnecessary files Could not spool successfully due to insufficient memory Increase available memory by closing any other applications currently running Printer driver could not be found Uni...

Page 178: ...3 There is a problem with the printer driver Uninstall the printer driver and reinstall it Uninstalling Printer Drivers Error No X300 Ensure the power is on and that the printer and the computer are s...

Page 179: ...Problems Unique to Windows 179 Troubleshooting Problems Unique to Windows The BJ Status Monitor is Not Displayed Cannot Print in Background Windows Me Windows 98 only Windows...

Page 180: ...ails tab or Ports tab click Spool Settings and select Enable bi directional support for this printer or Enable bi directional support If the printer is connected to the parallel interface ensure the p...

Page 181: ...d disk Background printing requires a certain amount of disk space You may need to delete unnecessary files or disable background printing Ensure that background printing is enabled 1 Open the Printer...

Page 182: ...Problems Unique to the Macintosh 182 Troubleshooting Problems Unique to the Macintosh Jagged Text Graphics or Banded Gradations Cannot Print in Background Macintosh...

Page 183: ...s Ensure your application supports Quick Draw If you are using a PostScript compatible application printed text and lines may appear jagged and gradations may appear banded As S830D is not a PostScrip...

Page 184: ...Ensure background printing is enabled 1 In the Apple menu select Chooser 2 Click Backgrounding on Check the amount of free space on the hard disk Background printing requires a certain amount of disk...

Page 185: ...speed printing with Canon standard pattern Black printing Fast Draft 4 ppm Standard 3 6 ppm Colour printing Fast Draft 4 ppm Standard 2 4 ppm Photo printing PR 101 A4 High Fine 0 47 ppm Print directio...

Page 186: ...g pair or AWG20 to 28 distribution pair Type Twisted pair shielded cable Length Up to 2 0 m 6 5 ft Connectors USB standard Series B pluggable Acoustic noise level Approx 37 dB A in the best quality mo...

Page 187: ...a paper rest and paper output tray 430 W 301 D 188 mm H 16 9 W 11 9 D 7 4 in H Weight Approx 5 8 kg 11 lb Feed method Continuous feed through auto sheet feeder For Plain Paper Envelopes High Resolutio...

Page 188: ...r 1 sheet High Gloss Photo Film 1 sheet Glossy Photo Cards 20 sheets max Photo Paper Pro PR 101 A4 Letter 1 sheet 4 6 20 sheets max Photo Paper Pro PC 101S 20 sheets max Photo Paper Plus Glossy PP 101...

Page 189: ...72 to 23 0 in Weight 64 to 105 g m2 17 to 28 lb for non Canon brand media Canon Special media High Resolution Paper HR 101N Glossy Photo Paper GP 301 GP 301N High Gloss Photo Film HG 201 Glossy Photo...

Page 190: ...BCI 6BK approx 620 1 approx 1150 2 Cyan BCI 6C approx 980 2 Magenta BCI 6M approx 740 2 Yellow BCI 6Y approx 480 2 Photo Cyan BCI 6PC Photo approx 430 2 Photo Magenta BCI 6PM Photo approx 280 2 1 150...

Page 191: ...mporary files Note When connecting printer and computer through USB interface use the system under the following operating environment Windows Computer in which Windows XP Windows Me Windows 2000 or W...

Page 192: ...ch edge of media Printing area dark blue Canon recommends that you print within this area Printable area light blue The area where it is possible to print However printing in this area can adversely a...

Page 193: ...ess printing may cause the top and bottom edges of paper to decrease in print quality or become soiled Size Printable Area width x height A4 203 2 289 0 mm 8 0 11 4 in B5 175 2 249 0 mm 6 9 9 8 in A5...

Page 194: ...o margins However borderless printing may cause the top and bottom edges of paper to decrease in print quality or become soiled Size Printable Area width x height Letter 203 2 271 4 mm 8 0 10 7 in Leg...

Page 195: ...ecifications Envelopes Size Printable Area width x height European DL 190 5 103 2 mm 7 5 4 1 in US Com 10 211 8 98 0 mm 8 3 3 9 in 3 0 mm 0 12 in 26 5 mm 1 04 in 3 4 mm 0 13 in 3 4 mm 0 13 in Printabl...

Page 196: ...ble Area width x height Banner Paper A4 203 2 1774 0 mm 8 0 69 8 in Letter 203 2 1668 4 mm 8 0 65 7 in 3 4 mm 0 13 in 3 4 mm 0 13 in 3 0 mm 0 12 in 33 0 mm 1 3 in 5 0 mm 0 2 in Max 6 sheets Min 2 shee...

Page 197: ...indows 181 Banner Paper 136 BCI 6BK 86 BCI 6C 86 BCI 6M 86 BCI 6PC Photo 86 BCI 6PM Photo 86 BCI 6Y 86 BJ Print Monitor Macintosh 56 BJ Status Monitor Macintosh 62 BJ Status Monitor Windows 32 176 180...

Page 198: ...ia Types 107 D Deep Cleaning 30 98 Duplex Printing 23 53 E Envelopes 110 Error Message 171 176 178 F Fit to page Printing 22 53 Front cover 164 G Gamma Correction Macintosh 51 General Protection Fault...

Page 199: ...he Printer Properties Dialog Box Windows 16 P Page Setup Dialog Box Macintosh 39 Page Size Windows 21 Paper feed roller 112 Paper Jams 167 Paper Size Macintosh 39 Photo Optimizer PRO Macintosh 49 Phot...

Page 200: ...osh 37 Printer Driver Windows 15 Printer port 172 173 Printer Properties Dialog Box Windows 16 18 Printing Area 192 Printing the Nozzle Check Pattern 91 Q Quiet Mode 31 R Replacing an Ink Tank 86 S Si...

Page 201: ...201 Index U Uninstalling Printer Drivers Macintosh 63 Uninstalling Printer Drivers Windows 36 V Vivid Photo 27 49 W When to Replace Ink Tank and Maintain Print Head 85...

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