Canon RM-Lite 1.0 Administrator'S Manual Download Page 65

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-3

Day-

-Da

O
pera

tions

➀

Menu bar and toolbar

Access this software’s functions. The toolbar provides easy access to commonly used functions.

➁

Video window

Display live images from a camera or playback from a recording.

➂

[Panorama]

Change the camera angle using a panorama image.

➃

Viewing area

Place a video window in this area. You can display a grid for arranging video windows.

➄

Timeline

Display the time and date and events that have occurred. Click an event to play back the recording.

➅

tatus bar

Displays Viewer status messages and CPU load.

➆

[Audio]

Listen to live audio and transmit audio using the camera’s two-way audio feature.

➇

[Camera

elector]

Display and select cameras added to the Storage Server Group.

➈

[Live Events Log]

Display events that occurred one hour or less after Viewer startup.

➉

[Camera Control]

Get control of the camera and change the camera angle.

Viewer Features

➆

➇

➉

➈

➀

➁

➂

➃

➄

➅

Summary of Contents for RM-Lite 1.0

Page 1: ...ENGLISH Network Video Recording Software RM Series Ver 1 0 Administrator s Manual Make sure you read this Administrator s Manual before using the software ...

Page 2: ...damages incurred by the user as a result of such problems Please use this software with this understanding Support Information For various types of information relating to support including software updates patch installer User s Manuals operating environment etc please see the Canon Web site Copyright Information Videos images or sounds recorded with your camera may not be utilized or published w...

Page 3: ...AL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED FROM MPEG LA LLC SEE HTTP WWW MPEGLA COM This product is licensed under AT T patents for the MPEG 4 standard and may be used for encoding MPEG 4 compliant video and or decoding MPEG 4 compliant video that was encoded only 1 for a personal and non commercial purpose or 2 by a video provider licensed under the AT T patents to provide MP...

Page 4: ...used as the example camera in this manual In addition screens from Windows 7 are used as samples to describe operations How to Display and Read This Manual This manual assumes that you display and read it on your computer s screen Icons in This Manual The following icons are used to indicate descriptions on which you should focus your attention Icons Indicating Camera Models The following icons in...

Page 5: ...r H 264 formats decreases the load on the network bandwidth while maintaining a high quality image Only available for cameras that support the feature Direct camera operation You can change the camera angle and use the zoom feature while watching the live view Shade control Shade control automatically compensates for the dark regions in the image and can be used for both live and recorded images T...

Page 6: ...ings Set up the Storage Servers Step 5 Add cameras to the Storage Server Groups See Chapter 3 Storage Server Settings Add cameras Step 6 Configure the Viewer to match your environment and use See Chapter 4 Viewer Settings Configure the Viewer Step 7 Set the recording conditions for using the cameras See Chapter 5 Setting a Recording Schedule Set a recording schedule Step 8 View live images and che...

Page 7: ...vii ...

Page 8: ...nsiderations 1 9 Chapter 2 Setup Installation 2 2 Before Installation 2 2 How to Install the Software 2 2 Settings After Installation 2 4 Windows Firewall Settings 2 4 Security Level Setting 2 5 Sound Settings for Using the Audio Feature 2 5 Warning When Viewer Starts 2 5 Chapter 3 Storage Server Settings Flow of Storage Server Settings 3 2 Start the Viewer 3 3 Configure a Storage Server Group 3 5...

Page 9: ...figure the Camera 4 5 Display the Camera Selector dialog box 4 5 Select a Camera 4 5 Configure the Video Window 4 6 Configure the Advanced Camera Settings 4 7 Configure the Video Window Layout 4 11 Create a Layout 4 11 Place a Video Window 4 11 Save the Layout 4 12 Switch Between Layouts 4 12 Organize Layouts 4 12 Chapter 5 Setting a Recording Schedule Flow of Recording Schedule Settings 5 2 Recor...

Page 10: ...2 View a Live Event 6 12 Search for Events 6 12 Chapter 7 Operation and Management Storage Server Health Check 7 2 Events Indicating Errors or Warning Levels and Corresponding Actions 7 2 Status Bar 7 3 System Information 7 3 Disk Space Management Important 7 4 Chapter 8 Backup Backing up data 8 2 Destinations of the Backup Files 8 2 Notes on Backup 8 2 How to Restore a Backup 8 3 Restoring from B...

Page 11: ... Camera Maintenance 10 2 About the Latest Camera Firmware 10 2 Update the Firmware 10 2 How to Check the Version 10 3 Checking the version of the Viewer 10 3 Checking the version of the Storage Server 10 3 Functional Limitations for MPEG 4 and H 264 formats 10 3 Index 10 4 ...

Page 12: ...xii ...

Page 13: ...Chapter 1 Introduction System requirements operating environment supported cameras license conditions System configuration and design guidelines ...

Page 14: ... similar 100 Mbps transfer speed Display 1280 x 1024 resolution or higher 16 bit colors or greater NVIDIA GeForce GT 220 or higher graphics card is required or a graphics card of equivalent class that meets the following requirements when displaying multiple MPEG 4 or H 264 images Video memory size 1 GB or greater Memory interface width 128 bits Memory clock 790 MHz or higher Others Audio support ...

Page 15: ...n to become unstable and cause the system to restart Depending on the performance of the computer and the network environment changes in the photographing environment such as the time of day and the weather may result in it not being possible to display recorded or live images according to the specified settings When there is a high load on the CPU or hard disk images may not be recorded or displa...

Page 16: ...estored with the shadow backup feature Note The information in this guide is current as of January 2011 For the latest information on this product visit the Canon Web site This software application includes one license for the Storage Server and one license for the Viewer The number of computers that a product with one license can be installed on is described below Storage Servers With one Storage...

Page 17: ...ose required for VK 64 16 Therefore the computer used for VK 64 16 may not meet the operation requirements for this software Notes on Protocol Compatibility This software is not compatible with VK 64 16 protocols because the protocol used between the Viewer and the Storage Server has been significantly changed Therefore you cannot connect to a VK 64 16 Storage Server from the Viewer in this softwa...

Page 18: ...ains one Storage Server System Configuration Example Important The load on the Storage Server may increase depending on the number of cameras connected and the recording settings See Determining the Capacity of the Storage Server P 1 7 to consider your configuration Accessing one camera or Storage Server from many Viewers at the same time may affect system performance Regularly check that the time...

Page 19: ...ume For general security purposes you can use 1 to 2 fps Higher frame rates require more hard disk space We recommend that you add 10 to 20 more space to the calculated hard disk capacity Sample calculations for each video format are shown below assuming 1000 Kbps 1 Mbps for the network bandwidth and 1024 KB 1 MB for the disk capacity System Design Important The operating performance of this softw...

Page 20: ...0 6 KB x 4 cameras x 60 seconds x 60 minutes x 24 hours 10 575 360 KB Example of the Data Size for the VB M700F VB M600D VB M600VE VB M40 JPEG Units KB Example of the Data Size for the VB C500VD VB C500D VB C60 JPEG Units KB Image Quality Image Size 160 120 320 240 640 480 1280 960 1 2 0 5 2 16 0 51 6 2 3 0 8 3 25 8 83 3 3 3 7 10 4 32 5 110 0 4 4 7 13 6 43 2 152 6 5 7 4 22 9 78 1 280 9 Image Quali...

Page 21: ... the hard disk Using the computer as a file server The hard disk is frequently accessed when the computer is used as a file server and this may affect recording performance In addition the Storage Server is more likely to run out of disk capacity if the computer is operated as a file server Running other applications on the computer The additional processing load from running applications other th...

Page 22: ...1 10 ...

Page 23: ...Chapter 2 Setup How to install the software Settings after installation ...

Page 24: ... displayed asking you to install NET Framework 3 5 Click Install to start installation of NET Framework 3 5 Select Complete to install both applications If you selected this option proceed to step 7 Select Custom to separately install either the Storage Server or the Viewer If you selected this option proceed to step 6 Installation Important You must log on to the computer as a computer administra...

Page 25: ...all Settings P 2 4 The following icon appears in your desktop when the installation is complete 6 Select the application to install and then click Next 7 Click Next 8 Click Install 9 Click Finish Important You must restart the computer to enable the settings that were made during the installation You must configure the operating system after installation For details see Settings After Installation...

Page 26: ... for Using the Audio Feature 3 1 Click Start Control Panel to open the Control Panel 2 Click System and Security Windows Firewall 3 Click Advanced Settings to display the Windows Firewall with Advanced Security window 4 Click Inbound Rules and select New Rule from the Action menu to start the New Inbound Rule Wizard 5 Click Port and then click Next 6 Click TCP and Specific local ports and then ent...

Page 27: ... Windows Server 2008 and 2008 R2 To receive audio with the camera s Viewer follow these steps to enable the sound feature If the Control Panel is set to Classic View double click Sound and proceed to Step 3 If no audio device is installed refer to the manual for your computer on how to install an audio device Warning When Viewer Starts If User Account Control is enabled the User Account Control sc...

Page 28: ...2 6 ...

Page 29: ...Chapter 3 Storage Server Settings Adding cameras Configuring the Storage Server Group Adding users ...

Page 30: ...e Servers tab P 3 6 Specify the storage period for recorded images P 3 6 Change the destination of the recording file and the maximum disk usage P 3 6 Add a camera Display the Cameras tab P 3 8 Add cameras one at a time P 3 8 Search for and add cameras P 3 9 Add a user Display the Users tab P 3 12 Add a user P 3 13 Important We strongly recommend that only one administrator manage the setup of the...

Page 31: ...there are no cameras added a message is displayed asking if you want to add a camera Click Yes to display the Add Camera dialog box and start adding a camera on the network For details see Add Cameras One at a Time P 3 8 You can configure the Viewer to start without displaying the startup screen or the Connect to Storage Server Group dialog box For details see Create a Shortcut Icon for Starting t...

Page 32: ...assword Enter the use name and password The default user name and password are User Name administrator Password NVR Remember user name Select the check box if you want the software to remember the user name Use Host Name Click to specify a Storage Server Group name for the connection 1 Double click the RM Lite Viewer v1 0 icon on the desktop 2 Click Use Group Name 3 Specify the information require...

Page 33: ...e when disk is under high load is always enabled You cannot disable it You can confirm whether the frame rate has been automatically reduced by checking the Live Events Log Events tab This cannot be used with RM Lite OK and Cancel Close the dialog box Change the Storage Server Group Name Configure the Low Disk Space Warning Level An event is triggered when the free disk space available for recordi...

Page 34: ...Ensure video is kept for upto is always enabled You cannot disable it Select the units days or weeks of the storage period and enter the number of days 1 to 90 or weeks 1 to 12 Change the Destination of the Recording File and the Maximum Disk Usage Specify a drive for recording or change the maximum disk usage Click Do not limit for each drive to display the maximum disk usage Select the Maximum D...

Page 35: ... a Storage Server 3 7 Storage Server Settings 3 5 Click OK to close the dialog box Important We recommend that you do not specify the system drive typically the C drive as the destination for the recording file ...

Page 36: ...tab Host Name Enter the host name or IP address of the camera Port Enter the port number for communicating with the camera Typically leave 80 unchanged User Name Enter the user name for the camera Password Enter the password for the user specified in Use SSL Communication This cannot be used with RM Lite Tags This cannot be used with RM Lite Edit This cannot be used with RM Lite Remove This cannot...

Page 37: ...Cameras that have already been added are also found However a check box is not displayed next to the camera If you cannot find the camera you are searching for see Add Cameras One at a Time P 3 8 and add the camera Only IPv4 addresses are displayed in the Host Name column of the Camera Search Results dialog box IPv6 addresses are not supported Important Enter the camera s user name and password in...

Page 38: ...d in Disable Camera Disables the camera temporarily To enable the camera click Enable Camera Use SSL Communication This cannot be used with RM Lite OK and Cancel Close the dialog box Apply Apply the settings in the dialog box Note Items to can only be changed if the camera is disabled using Disable Camera If a camera is not working you can disable it to prevent communication error notifications fr...

Page 39: ...e camera thumbnail image is updated Cancel Close the dialog box without updating the thumbnail image You cannot use the pan tilt zoom feature You cannot use the pan tilt feature You cannot use the zoom when the digital zoom is set to Disabled on the camera Note You must configure the presets first before starting operation For details see the camera manual Remove a Camera 1 Select a camera in the ...

Page 40: ...does not refer to the Windows administrator Display the Users Tab The Users tab is displayed in the Settings dialog box List of users Displays a list of existing users Add Edit and Remove Add edit or remove a user User Group Settings This cannot be used with RM Lite Close Closes the dialog box Add a User Important A default user called administrator is created in the Administrator user group The p...

Page 41: ... the User Information User Name All user names can be changed except for the default administrator user name Old Password Enter the old password New Password Enter the new password Confirm New Password Enter the new password again for confirmation User Group Select a user group Administrator or Operator The default administrator user is associated with the Administrator user group You cannot chang...

Page 42: ...3 14 Remove a User Note You cannot delete the default administrator user name 1 Select a user in the list 2 Click Remove 3 A message asking if you want to remove the user is displayed Click Yes ...

Page 43: ...Chapter 4 Viewer Settings Configuring the Viewer Configuring a camera Creating a layout ...

Page 44: ...on and priorities P 4 4 Configure the camera Display the Camera Selector dialog box P 4 5 Select a camera P 4 5 Configure the video window P 4 6 Configure the Advanced Camera Settings P 4 7 Configure the video window layout Create a layout P 4 11 Place a video window P 4 11 Save the layout P 4 12 Important We strongly recommend that only one administrator configure the Storage Servers on each netw...

Page 45: ...ual Recording Duration Specify the Record Now recording time from 30 to 300 seconds Auto adjust frame rate under heavy load Automatically adjust the display frame rate Use large captions for video window title bars Increase the title bar text size of the video window Confirm when changing to full screen mode Display a confirmation message when switching to full screen mode Prompt to save changes w...

Page 46: ... Log dialog box and on the timeline Equal to or higher than Specify the priority of events to be displayed Show Video Window on Event This cannot be used with RM Lite Operator Notification This cannot be used with RM Lite Acknowledge Event This cannot be used with RM Lite 1 Click the Event Notification tab 2 Configure each item ...

Page 47: ...a camera name or camera status in the search criteria box Camera Name Enter the camera name in the search criteria box Tag Cameras cannot be searched using this item in RM Lite Camera Status Select the camera status to be searched Camera Type Select the model name to be searched Host Name camera Enter the camera host name or IP address in the search criteria box Storage Server Group Name Cameras c...

Page 48: ...ing reception see Change the Video Window Resolution P 4 7 Full Screen Display an image on the entire screen For details see Display on the Full Screen P 4 7 Note Drag the lower right corner of the video window to resize it If the video window size selected in the Video Receive Size submenu is greater than 640 x 480 the load on the CPU will increase and the Viewer may operate more slowly 4 To disp...

Page 49: ... 2 Click Video Format and select the video format JPEG or MPEG 4 or H 264 from the submenu 1 Click the video window menu button to display the menu 2 Click Video Receive Size and select the resolution 160x120 320x240 640x480 1280x960 or Default from the submenu Important When you display more than one video window for the same camera changes to the resolution of one of these windows are reflected ...

Page 50: ...ge or Spot Shutter Specify the shutter speed when Exposure is set to Auto Shutter Priority using 12 levels from 1 8 to 1 8000 seconds Important The settings may be different for different camera models For details see the camera manual Metering mode Description Center weighted Meters the entire image focusing on the center of the image A correct exposure is obtained for a subject near the center o...

Page 51: ...etting is used for live image Aperture Mode Specify the camera aperture mode Night Mode Disabled Disable the night mode function Enabled Displays live image in night mode Auto The camera automatically switches to night mode White Balance Specify the appropriate white balance by selecting one of the camera s light source settings displayed in the list If Manual is selected use one of the following ...

Page 52: ... the Far or Near button Click One Shot AF to focus once on the current subject and then return to manual focus Pan Tilt Specify the pan tilt speed Slow Normal or Fast Zoom Specify the zoom speed Slow or Fast The pan tilt speed is unavailable When the digital zoom on the camera is set to Not Specified the zoom speed is unavailable Configure External Outputs Use the External Outputs tab on the Advan...

Page 53: ...Lite Playback Options This cannot be used with RM Lite OK and Cancel Close the dialog box Place a Video Window You can place a video window anywhere in the viewing area You can arrange video windows according to a grid Display a Grid None Do not display a grid Alignment Display a dotted grid 160x120 320x240 640x480 Display a solid grid with one of three sizes Custom This cannot be used with RM Lit...

Page 54: ...dit the layouts Layout tree Displays a list of created layouts The layout tree uses the following icons New Folder Create a new folder Move to Folder Move the selected layout to a folder Move Up and Move Down Move the selected layout up or down in the list Delete Delete the selected layout from the list Rename Change the name of the selected layout Properties Displays the properties of the selecte...

Page 55: ... Settings Note The settings in the Organize Layouts and Layout Sequences dialog box such as the order of the layout sequence and the folder types are also displayed when you click the Layouts menu or when you click the Layouts button on the toolbar ...

Page 56: ...4 14 ...

Page 57: ...Chapter 5 Setting a Recording Schedule How to set a schedule for recording images on particular days of the week or at the particular times Settings for different recording modes ...

Page 58: ...e Recording Schedules window P 5 3 Set a recording schedule P 5 3 Configure the recording conditions Continuous recording settings P 5 4 Save or edit a recording schedule Save a recording schedule P 5 5 Edit delete or copy from a recording schedule P 5 6 Important Be sure to test recording schedules before using them ...

Page 59: ...an one camera by holding down the Shift key or Ctrl key and clicking the cameras Recording time settings area Specify the day of the week and the start and end time of the recording period Recording mode list Select the recording mode Only continuous recording can be selected Recording settings area Configure the settings for the recording mode OK and Cancel Close the dialog box Record on a Regula...

Page 60: ... aspect ratio 4 3 If you select Not specified the camera s aspect ratio setting is used for recording Resolution Set the Aspect Ratio to 4 3 to make this setting available and specify the resolution 160x120 320x240 640x480 or 1280x960 If you select Not Specified for the Resolution the camera s resolution setting is used for recording Video Format Fixed at JPEG Maximum Frame Rate Specify the maximu...

Page 61: ...rs that are accessing the camera the load on the camera and Storage Server variation in network traffic and the environment at the time of recording Record audio if available This cannot be used with RM Lite Advanced This cannot be used with RM Lite Use the recording mode stream This cannot be used with RM Lite You cannot select 1280x960 for the Resolution Save the Recording Schedule The schedule ...

Page 62: ...ete a Recording Schedule The recording schedule is deleted Edit a Recording Schedule 1 Select the recording schedule you want to edit in the schedule area and click Edit 2 Change the settings of the recording schedule 3 Click OK to close the dialog box 1 Select the schedule that you want to delete in the schedule area 2 Click Delete ...

Page 63: ...Chapter 6 Day to Day Operations Viewing live images Playing recordings Operating a camera Changing the layout of a video window Viewing and checking events ...

Page 64: ...ecording P 6 5 Zoom in out of the Viewer display P 6 7 View live images Get control of a camera P 6 8 Change the camera angle using a panorama image P 6 10 Use the pan tilt zoom feature P 6 8 Play back audio P 6 10 Change the camera angle to a preset position P 6 9 Compensate for dark regions in the image P 6 11 Check events View a live event P 6 12 Search for events P 6 12 ...

Page 65: ...play a grid for arranging video windows Timeline Display the time and date and events that have occurred Click an event to play back the recording Status bar Displays Viewer status messages and CPU load Audio Listen to live audio and transmit audio using the camera s two way audio feature Camera Selector Display and select cameras added to the Storage Server Group Live Events Log Display events th...

Page 66: ... image You cannot specify the position font size or color Save As Save the preview image Cancel Closes the dialog box The Save As dialog box appears The file is saved in the specified location and the focus is placed on the Capture Still Frame dialog box again If you use the on screen display feature of the camera the date and time on the snapshot may look different from the date and time on the o...

Page 67: ... Click the event to play the recording Events associated with the selected camera are also displayed in the event display area The color of these events represents their priority Click the event to play the recording Note Events in the display area that not associated with the selected camera secondary events are displayed as transparent If you do not select a camera all events are displayed as pr...

Page 68: ...ck controls Controls for image playback Event display area Move the playhead to the playback position Playhead Drag the playhead to change the playback position Video Window Display for Playback Playback indicator Displays the playback status Title bar Displays the camera name and the time and date of the recording 1 Click a video window 2 Click Jump on the timeline to display the Jump to Time dia...

Page 69: ...the mov file extension and can be played with QuickTime Player or other players that support the mov file format If QuickTime Player is not installed you can download it for free from http www apple com quicktime We recommend that you use QuickTime Player Version 6 5 1 or later Important Because image data is being sent from the Storage Server to the Viewer during playback playback response and sm...

Page 70: ...e If you want to keep control of the camera click the video window If you want to move the video window while you are in control of the camera drag the title bar You can also control the camera while recording If the camera angle to be used during recording has been set the camera returns to the set position when the Viewer releases camera control Use the Pan Tilt Zoom Feature Use the Pan Tilt Zoo...

Page 71: ...ider or Click or drag the slider up to move to the telephoto position Click or drag the slider down to move to the wide angle position Pan tilt zoom is unavailable Pan tilt is unavailable Zoom is unavailable when the camera s digital zoom is set to Disable Change the Camera Angle to a Preset Position You can select a preset camera angle in the Camera Control dialog box after getting control of a c...

Page 72: ...eature on the camera is used you can play audio using the audio panel or send audio using a microphone The Audio panel appears Options view Listen to Audio Starts audio playback Use Microphone Starts audio transmission Show options button Displays the options for the Audio panel Play audio also while using microphone Select if you want to play audio even when using a microphone Use silence detecti...

Page 73: ...nsitivity OK and Cancel Close the dialog box Compensate for Dark Regions in the Image Use the viewer shade control to compensate for any dark regions in the image Off Disable the shade control Low Medium High Very High Enable the shade control View the video window and select a compensation value that gives the appropriate brightness Note You cannot apply this feature to more than one video window...

Page 74: ... tag or host name When Specify the period in which the target event occurred Today Last 2 Days This Week This Month This Year and All Dates Search Stop Start searching or stop a search in progress using these buttons Advanced Search This cannot be used with RM Lite Search Results Displays the search results Play Back Video Plays back the recording associated with the search results Close Close thi...

Page 75: ...click the event and click Play Back Video to play back the recording in the video window of the corresponding camera If the video window is not displayed clicking Play Back Video will automatically display the window and start playback Note Click Live in the timeline toolbar after playing in the video window to display the live view ...

Page 76: ...6 14 ...

Page 77: ...Chapter 7 Operation and Management Error and warning level events How to check the status of the Storage Server Disk space management ...

Page 78: ...en the free disk space becomes less than the threshold or the disk usage becomes greater than the threshold Pauses resumes recording due to low disk space 1 Recording Suspended Low Disk Space drive name Occurs when the free disk space becomes less than the limit level or the disk usage becomes greater than the limit level Error connecting to the camera Error Cannot Connect to Camera Occurs on an e...

Page 79: ... Chapter 1 and reconsider the system configuration The System Information dialog box shows the status on three different tabs Cameras tab This tab displays recording settings and processing information status specified frame rate actual frame rate receiving bit rate and recording bit rate on the registered cameras Storage Servers tab This tab displays information Storage Server Group name status C...

Page 80: ...ace x A 100 A Value specified in Low Disk Space Warning Level For example if the disk space is 80 GB and the value for Low Disk Space Warning Level is 10 the Storage Server reaches the low remaining disk space notification level when the remaining free disk space becomes 8 GB or less Note If other applications use the same hard disk you need to consider condition 2 Even if the Storage Server uses ...

Page 81: ... space drops to this level The Storage Server resumes recording and issues an event when the free disk space increases above this level after deleting recording files Limit Level Conditions and Calculation Method The limit level is considered reached when the amount of free disk space drops below 64 MB This level is fixed Value for Maximum Disk Space Used Threshold level Delete oldest first Import...

Page 82: ...7 6 ...

Page 83: ...Chapter 8 Backup Types of backup target files and their destinations Restoring a recording file ...

Page 84: ...omputer where the program is installed You must back up all of these folders to completely back up the configuration files Configuration file path System drive ProgramData Canon WebView NVR30 System drive Users user name AppData Local Canon WebView NVR30 Note The configuration file names are not displayed unless Show hidden files and folders is selected in the View tab of Windows Explorer Folder O...

Page 85: ...ge Server Note To restart the Storage Server follow the same steps and click Start in step 6 How to Restore a Backup 1 Prepare a new Storage Server for the restore 2 Install this software 3 Stop the Storage Server 4 Restore the configuration file for this software to its original location 5 Restore the recording files to their original location 6 Restore the event files to their original location ...

Page 86: ...8 4 ...

Page 87: ...Chapter 9 Troubleshooting Actions required when recording errors occur Solutions when Viewer problems occur Error messages ...

Page 88: ... Control panel P 6 8 If images are being played the title bar of the video window is gray you cannot operate the camera Click Live on the timeline and get control of the camera When I click a video window to display the Video Window menu Record Now is gray unavailable But I can use the feature in another video window Display camera name Properties for the video window and check on the Advanced tab...

Page 89: ...r seems to slow down try to reduce the number of cameras in the Viewer or decrease the live frame rate If the video quality or resolution setting for the cameras is high the large amount of image data may cause processing to take longer Try adjusting the video quality and video size settings on the camera Problem Solution Nothing happens when I click any of the playback controls Move the playhead ...

Page 90: ... if the camera is idle for one minute starts a countdown The countdown starts at 10 and counts down one second at a time until it reaches zero Camera control lost A timeout occurred while the Viewer was controlling the camera or another user with higher priority requested camera control Displayed for three seconds No recorded video This message is displayed when playing back a recording if there i...

Page 91: ... with the same name Are you sure you want to delete the selected layout layout name Tried to delete a layout Are you sure you want to delete the folder folder name including all layouts and layout sequences inside it Tried to delete a layout folder Message Cause Recording schedules This schedule item overlaps a previously scheduled item Please check your settings and try again Recording schedules ...

Page 92: ... than 1 hour Unable to extract video There is no video data in the specified timeframe Could not save an image because there was no recorded image in the selected segment Cannot save it in this folder The Windows folder or the Program Files folder was specified as the destination folder for a mov file Managing a layout This layout cannot be saved using the same name as an open layout Please try ag...

Page 93: ...y check exiting Inconsistency was found in the configuration file This occurs when the configuration file is rewritten directly Error Local machine not in the config Could not find the IP address or host name of the Storage Server in the configuration file Failed to bind to listen port port number The Storage Server could not bind to the port Failed to setsockopt for conditional accept Could not a...

Page 94: ... WSAStartup cannot function at this time because the underlying system it uses to provide network services is currently unavailable There is a failure on the computer s network adapter 11001 No such host is known The host name could not be resolved in the DNS 11004 The requested name is valid but no data of the requested type was found The host name could not be resolved in the DNS Code Error Mess...

Page 95: ...g Started or Manual Recording Stopped Recording Recording Started or Recording Stopped Change in the recording frame rate Recording Frame Rate reduced due to high load issues or Reverted to the Recording Frame Rate due to resolution of high load issues Low Disk Space Warning Warning Files deleted due to low disk space Delete recorded files when disk space is insufficient Delete recorded files when...

Page 96: ...9 10 ...

Page 97: ...Appendix ...

Page 98: ...you must use the tool that is specific to your camera model Note If the firmware update fails restore the configuration using the configuration restore tool Create a Shortcut Icon for Starting the Viewer Important You cannot reconfigure the shortcut icon that is automatically created on your desktop when you install this software The login password can be easily viewed in the properties of the sho...

Page 99: ...ive display The following video window settings are disabled and the frame rate settings on the camera are enabled Maximum Frame Rate Auto Adjust Frame Rate Synchronization of audio and video is not guaranteed How to Check the Version 1 Start the Viewer 2 Click Help About 3 Check the version of the software on the displayed dialog box 1 Click the Start button Control Panel Uninstall a program or A...

Page 100: ...hecking 6 12 errors and warnings 7 2 searching 6 12 external outputs 4 10 F firmware 10 2 focus 4 10 focus and speed 4 10 format video 5 4 10 3 video window 4 7 frame rate 4 3 5 4 full screen display 4 7 G Gain 4 9 grid 4 11 H H 264 4 7 10 3 I image quality 1 7 image size 1 7 4 6 images adjustment 4 8 compensate for dark regions 6 11 installation 2 2 how to install the software 2 2 settings after ...

Page 101: ...ll image 6 4 storage period 3 6 Storage Server Groups changing the name 3 5 connecting 3 3 settings 3 5 Storage Servers capacity 1 7 license 1 4 settings 3 6 settings flow 3 2 stopping 8 3 supported cameras 1 4 system configuration 1 6 system design 1 7 system information 7 3 system requirements 1 2 T thumbnails 3 11 tilt 4 10 6 8 6 9 timeline 6 3 6 5 toolbar 6 3 U updating 10 2 user account contr...

Page 102: ...10 6 W Weekly schedule 5 3 settings 5 3 White Balance 4 9 Z zoom 4 10 6 8 6 9 zooming in out 6 7 ...

Page 103: ...Index 10 7 Appendix ...

Page 104: ...loon Hong Kong CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON EUROPA N V Bovenkerkerweg 59 61 P O Box 2262 1185 XB Amstelveen The Netherlands CANON EUROPE LTD 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom CANON FRANCE SAS 17 quai du Président Paul Doumer 92414 Courbevoie France CANON UK LTD Woodhatch Reigate Surrey RH2 8BF United Ki...

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