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Maintenance > Trobleshooting > Communication Error > Sending Failure
Maintenance > Trobleshooting > Communication Error > Sending Failure
Receiving:
As for receiving, the fax receiving logs and the sending logs of forwarding via I-Fax are stored
in the Main Device. In the Sub Device, I-Fax receiving logs are stored. Tracking is possible by
comparing these logs.
Sending Failure
The Remote FAX (the Sub Device) > Error in communication with the
Fax Server (the Main Device) (error in the Remote FAX)
Example 1:
A fax cannot be sent because the Remote FAX (the Sub Device) is not connected with the
network.
Main Device: No log is stored.
Sub Device: The following errors can occur.
771 Server connection error
753 Network connection error
755 TCP/IP error
701 Department ID Manager Error
Example 2:
The network connection of the Remote FAX (the Sub Device) was disconnected after the FAX
Server (the Main Device) started sending a fax to the other party’s fax and before the sending
is completed.
Main Device: Fax sending OK
Sub Device: The status remains “sending”. After a time-out, “--” and an end code #899 are
displayed.
NOTE
As long as an abnormal state such as network disconnection after sending from
the Sub Device to the Main Device does not occur, the sending result of the Main
Device is typically stored also in the Sub Device.
If such an abnormal state occurs, the sending result "--"#899 is stored in the Sub
Device and the sending result (OK/NG) is stored in the Main Device.
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Example 3:
An error occurred in the Remote FAX (the Sub Device).
Main Device: No logs are stored.
Sub Device: The following errors can occur.
856 Job archive error
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