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Contents
Cannot add a device/destination.
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A total of 20 items of connection information can be added to the
camera. Erase unneeded connection information from the camera first,
and then add new devices/destinations (
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Use a computer or smartphone to register Web services (
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To add a smartphone, first install the dedicated application Camera
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To add a computer, first install the software CameraWindow on your
computer. Also check your computer and Wi-Fi environment and settings
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Do not use the camera near sources of Wi-Fi signal interference, such
as microwave ovens, Bluetooth devices, or other equipment operating
on the 2.4 GHz band.
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Bring the camera closer to the other device you are trying to connect to
(such as the access point), and make sure there are no objects between
the devices.
Cannot connect to the access point.
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Confirm that the access point channel is set to a channel supported by
the camera (
330). Note that instead of auto channel assignment, it is
advisable to specify a supported channel manually.
Cannot send images.
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The destination device has insufficient storage space. Increase the
storage space on the destination device and resend the images.
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The write-protect switch of the memory card in the destination camera is
set to the locked position. Slide the write-protect switch to the unlocked
position.
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Images are not sent to CANON iMAGE GATEWAY or other Web
services if you move or rename image files or folders on the computer
that received images sent using Image Sync via an access point
239). Before moving or renaming these image files or folders on
the computer, make sure the images have already been sent to CANON
iMAGE GATEWAY or other Web services.
