Canon PowerShot G7X Mark II, User Manual, Page: 445 / 539

445
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Contents
Troubleshooting
If you think there is a problem with the camera, first check the
following. If the items below do not solve your problem, contact a
Canon Customer Support Help Desk.
Power
Nothing happens when the power button is pressed.
● Confirm that the battery pack is charged (
=
31).
● Confirm that the battery pack is inserted facing the correct way
(
=
33).
● Confirm that the memory card/battery cover is fully closed (
=
33).
● Dirty battery terminals reduce battery performance. Try cleaning the
terminals with a cotton swab and reinserting the battery pack a few
times.
The battery pack runs out of power quickly.
● Battery performance decreases at low temperatures. Try warming the
battery pack a little by putting it in your pocket, for example, ensuring
that the terminals do not touch any metal objects.
● Dirty battery terminals reduce battery performance. Try cleaning the
terminals with a cotton swab and reinserting the battery pack a few
times.
● If these measures do not help and the battery pack still runs out of power
soon after charging, it has reached the end of its life. Purchase a new
battery pack.
The lens is not retracted.
● Do not open the memory card/battery cover while the camera is on.
Close the cover, turn the camera on, and then turn it off again (
=
33).