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Canon PowerShot G3, Error Code List

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Chapter 2: Service Error Codes

2-121

Cause

Remedy

##778

[

TX

] In ECM transmission, the allowed number of

procedure signal re-transmissions was
exceeded or a T5 time-over (60 sec) condition
occurred after transmission of EOR-MPS

• Start G3 mode, and transmit once again

(Prohibit the ECM mode).

• Decrease the transmission start speed.
• Record the protocol on a DAT or MD, and

have it analyzed by the local Canon office
and/or Technical Center.
1. Increase the T5 timer setting to avoid

an error.

2. Change the ECM frame size from 256

bytes to 64 bytes. (This may not be pos-
sible with some models.)

• The page buffer of the other party is full or

is engaged; as such, although RNR was
received after transmission of EOR-MPS
and then RR was transmitted, no signifi-
cant signal was received correctly thereaf-
ter.

Cause

Remedy

##779

[

TX

] In ECM transmission, ERR was received

after transmission of EOR-MPS

• Increase the transmission level

*1

 so that the other

party may receive the image signal correctly.

• Adjust the NL equalizer

*2

 so that the other

party may receive the image signal correctly.

• Provide  echo remedy 1

*7

.

• Using a manual call, press the Start button

after hearing the 1st DIS from the other party.

• To prevent response to the 1st DIS from

the other party, put a relatively long pause
to the telephone number when registering
an auto-dialing number.

• Ask the operator of the other party to pro-

vide echo remedy 2

*7

.

• Ask the operator of the other party to  de-

crease the transmission level

*1

 so that the

other party will not receive an echo.

• The line condition is poor, and the other

party cannot often receive the image sig-
nal correctly.

• The other party malfunctioned because of

an echo.

Summary of Contents for PowerShot G3

Page 1: ...SEPT 2001 HY8 23A0 020 COPYRIGHT 2001 CANON INC CANON G3 G4 FACSIMILE ERROR CODE LIST SEPT 2001 G3 G4 Facsimile Error Code List REVISION 2 ...

Page 2: ...itions of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names described in this manual are the registered trademarks of the indi vidual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied reproduced or transl...

Page 3: ...f error codes and repair instructions for Canon facsimile ma chines prepared in the form of tables The repairs instructions are not limited to specific models and therefore tend to be general in nature For descriptions unique to a specific model refer also to its Service Manual ...

Page 4: ...que to the V 8 procedure A 10 2 10 Signals Transmitted by the Receiver unique to the V 8 procedure A 10 2 11 Signals Transmitted by the Transmitter unique to the V 34 procedure A 10 2 12 Signals Transmitted by the Receiver unique to the V 34 procedure A 11 2 13 Signals Transmitted by the Transmitter Receiver unique to the V 34 procedure A 11 2 14 Expected Signals A 12 2 15 FIF A 14 2 16 List of Ma...

Page 5: ...ns to correct the faults they indicate Service Error Codes If a fault calls for a service man for correction it is indicated as a service man error code in the form of number The Service Manual offers lists of service error codes and those error codes requiring work unique to the model in question are provided with specific instructions for correction The signals discussed in this manual are expla...

Page 6: ...on to take to correct the error For Cause A Remedies may be A 1 and A 2 For Causes B and C the common Remedy B 1 may be used If multiple remedies are provided as in the case of Cause A go through them in the given order i e if A 1 fails to correct the fault perform A 2 7 If a description is underlined and marked with an asterisk with a number you will find explanations on the next page 000 TX RX C...

Page 7: ... reception to different time out lengths or use different time out lengths according to different image modes you will have to set all bits from 7 through 0 accordingly For details see the G3 Facsimile Service Data Handbook 4 T0 Timer No 10 of Service Soft Switch 3 NUMERIC param Increase the T0 timer setting Increase the setting of No 10 The T0 timer is used to set the period of time in which a li...

Page 8: ...her party If set to long distance 3 the machine will transmit a 1650 Hz tonal signal in response to DIS from the other party By the Service Man Changing SW03 bit 6 bit 5 and bit 4 of service soft switch 1 SSSW will affect all settings i e all transmissions will be long distance transmissions long distance 1 bit 6 bit 5 bit 4 0 0 1 long distance 2 bit 6 bit 5 bit 4 0 1 0 long distance 3 bit 6 bit 5...

Page 9: ... As log as the other party complies with the International Standards of ITU T the machine can communicate with it by means of subaddresses At times an ID number referred to as a password is used to restrict access to a location indicated by a subaddress With some models polling based on subaddresses is called selective polling and a subaddress used at time of polling is called a selective polling ...

Page 10: ...not be selected Quick Memory Transmission In this mode the other party is dialed while an document is being read into memory When all documents have been read into memory memory transmission reservation may be selected as in the case of memory transmission Rapid Transmission In this mode reading of documents does not start until other party has been dialed and a connection has been made It is usua...

Page 11: ...T1 Timer It indicates the period of time in which a line connection is recognized during reception spe cifically the machine waits for a significant signal from the together party after transmission of DIS T5 Timer It is the period of time in which RR RNR is transmitted during an ECM communication T 62 T1 Timer It is the period of time in which the absence of signals is monitored as part of a chan...

Page 12: ...Introduction X This page intentionally left blank ...

Page 13: ...Chapter 1 User Error Codes ...

Page 14: ...to the Service Manual of the model in question The document is trapped in the feeder The document is not of a standard size or thickness An internal mechanism is faulty 002 TX Document is shorter than indicated The document is shorter than the length indicated in minimum of sheet dimen sions given as specifications in the Ser vice Manual of the model in question Use a carrier sheet document over t...

Page 15: ... Decrease the reading resolution when transmitting If the document is too long and the data is too large make copies using a copying ma chine and transmit the copies separately If halftone transmission is used the docu ment is of a default size and the data is too large increase the setting of the page timer 3 Ask the operator of the other party to de crease the reading resolution and transmit Ask...

Page 16: ...in advance cannot be made Contact the other party and see to it that the machine is not any of the models indi cated The function is intended exclusively for the FAX 30 31 The other party is not any of the following types FAX 30 31 220 230 320E 330 510 520 610 620 710 730 Cause Remedy ...

Page 17: ...ephone numbertodelaytheT0timerstartmechanism To prevent a time over condition increase the T0 timer setting 4 for transmission To prevent a time over condition increase the T1 timer setting 5 for reception Contact the operator of the other party and find out the cause The communication mode depends on each specificmodel andnoremedycanbeoffered Check to find out that a subscription has been signed ...

Page 18: ...condition is poor and the phase signal cannot be received correctly Cause Remedy 007 TX RX Talk reservation fails RX Phase synchronization fails in G1 reception Ask the operator of the other party to re spond to the telephone call at the end of the communication Ask the operator of the other party to in crease the transmission level 1 so that the phase signal may be received correctly Adjust the N...

Page 19: ...d that of the other party During Canon mode polling the password of the machine and that of the other party do not match During polling that uses a subaddress the password of the machine and that of the other machine do not match Cause Remedy 009 RX Recording paper has jammed or the recording paper has run out Remove the trapped recording paper Set new recording paper Set the recording paper casse...

Page 20: ...nications control memory cannot be printed ultimately caus ing a shortage of memory Cause Remedy 011 RX Polling reception error Ask the operator of the other party to set the document correctly Set the document correctly to transmit There is no document in the other party Transmission was attempted and polling reception was started because the document was not set correctly ...

Page 21: ... the other party to set recording paper The other party has run out of recording paper Cause Remedy 013 TX Document size error in MF1 Minifax 1 mode Japanese model Using a copying machine make a copy of the document in A4 or smaller and trans mit the copy An attempt was made to transmit a B4 wide document in MF1 mode ...

Page 22: ...Use standard mode for G2 transmission Cause Remedy 014 TX Document size setting error German model Set conditions for the document size and then transmit An attempt was made to transmit a non A4 document without setting conditions An attempt was made to use G2 transmis sion after selecting fine mode ...

Page 23: ...xchange is congested There is no line channel that is available at present The requested line channel cannot be used on the side of the other party Calls crashed Communication is not possible at present by reason of terminal management Make the correct tone pulse setting When registering an auto dial number put a relatively long pause at the end of the telephone number to delay the start of the T0...

Page 24: ... memory transmission Or try di rect transmission In memory transmission delayed transmis sion re dial transmission the memory fails to store image data Cause Remedy 020 TX Recording paper size does not match Set B4 recording paper In memory transmission or memory copy ing the image size is B4 while the record ing paper is A4 ...

Page 25: ... starting a call During Canon mode polling the password of the machine and that of the other party do not match When starting a call a subaddress or a subaddress and a password was not speci fied Cause Remedy 022 TX Call fails Register the telephone number of the other party as an auto dial number and transmit once again The data for an auto dial number used when selecting a party was deleted ...

Page 26: ...ith memory trans mission Use direct transmission Memory transmission was attempted in MF1 Minifax 1 Cause Remedy 024 TX Delayed transmission fails Once the specified time passes there is no remedy For combination of delayed transmission with direct transmission no document is set at the specified time ...

Page 27: ...ever a call was attempted without registering a subaddress Minifax mode was selected for auto dial ing and an attempt was made for polling reception Minifax mode was combined with a confi dential or relay setting for auto dialing and an attempt was made for transmission A confidential setting and a relay setting were combined for auto dialing and an attempt was made for transmission Cause Remedy 0...

Page 28: ...ot have a cartridge exclusively for L910 Set a toner cartridge in the LBP The LBP does not have a toner cartridge Cause Remedy 029 RX LBP printer has a recording paper jam exclusively for L910 Remove the recording paper jam from the LBP The LBP has a recording paper jam ...

Page 29: ...t of toner exclusively for L910 Replace the toner cartridge of the LBP The toner cartridge of the LBP has run out of toner Cause Remedy 031 RX LBP printer issued a No Paper warning exclusively for L910 Supply recording paper to the LBP The LBP has run out of recording paper ...

Page 30: ...rred while waiting for delayed transmission The power was turned off while waiting for delayed transmission The power supply is out of order Cause Remedy 033 TX Confidential transmission cannot be used Confidential transmission is not possible Try a direct mode of transmission The other party does not have a confiden tial reception function that supports Canon mode The other party does not have a ...

Page 31: ...the other party to de lete image data that is no longer needed The other party does not have the selected confidential mailbox The memory of the other party is full Cause Remedy 035 TX Relay control transmission cannot be used Relay control transmission cannot be made Transmit directly to the final destination The other party does not have a relay func tion that supports Canon mode The other party...

Page 32: ...he relay switch Ask the operator of the relay station to de lete image data that is no longer needed The relay control source has not been reg istered as part of auto dialing of the relay machine The relay control source is wrongly regis tered as part of auto dialing of the relay machine The relay switch of the relay station is OFF The memory of the relay station is full Cause Remedy 037 RX Memory...

Page 33: ...smission fails Set the closed network transmission func tion to Yes 10 Ask the operator of the other party to set the closed network reception function of the other party to Yes 10 Match the closed network ID 10 of the ma chine and that of the other party The closed network transmission function is set to No The closed network reception function of the other party is set to No The closed network I...

Page 34: ...tempt at broadcasting transmission was made to an MF1 Minifax 1 or G2 machine Cause Remedy 040 TX Image memory has overflowed during broadcasting transmission Delete image data that is no longer needed and start broadcasting transmission once again Divide the document and try again Decrease the resolution and try again The data of the document is too large for broadcasting transmission ...

Page 35: ... thermal recording paper is faulty Cause Remedy 043 RX Toner cartridge is missing See the User s Manual of the model in ques tion to set the toner cartridge correctly Replace the toner cartridge Correct it by referring to the Service Manual of the model in question The toner cartridge is not set correctly The toner cartridge has run out of toner The sensor malfunctioned ...

Page 36: ...el in question The size of the recording paper and that of the ink sheet cartridge are different The sensor malfunctioned Cause Remedy 045 TX Warning has been issued for a missing transmission All documents have been transmitted not requiring action Send the missing documents Transmit once again A mistake was made when entering the number of documents The number of documents that have been entered...

Page 37: ...l in question The recording paper cover is opened The sensor malfunctioned Cause Remedy 046 RX Receiving restriction Register the telephone number of the other party for auto dialing Set receiving restriction to No and ask the operator of the other party to transmit once again The telephone number of the other party has not been registered for auto dialing ...

Page 38: ...ord the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center During batch transmission a multi file transmission error occurred Cause Remedy 049 TX Cipher communication cannot be used NTT model Match the Cipher key of the machine with that of the other party The Cipher key does not match that of the other party ...

Page 39: ...unction to normal transmission Transmit to a fax machine equipped with a cipher communication function The other party is not equipped with a ci pher communication function Cause Remedy 051 RX Decode error has occurred during cipher reception NTT model Match the Cipher key of the machine with that of the other party The Cipher key does not match that of the other party ...

Page 40: ...perator of the other party to transmit once again The BJ ink has run out causing a printer error and thus an image memory overflow Cause Remedy 054 TX RX Call cannot be made Korean model Register the user ID Register the user telephone number The user ID has not been registered The user telephone number has not been registered ...

Page 41: ...or were OFF Cause Remedy 055 TX The other party does not have an MDC Multi Device Controller function exclusively for GP55 Transmit a printed document instead of a coded image from a PC Transmit to a party equipped with an MDC function Ask the operator of the other party to set up the MDC function Although an attempt was made to transmit an image from a PC the other party is not equipped with an M...

Page 42: ...ding paper from the feeding section The recording paper has jammed while the pickup sensor is ON and the delivery sen sor is OFF Cause Remedy 058 RX Recording paper feed fault Remove the jammed recording paper from the feeding section The recording paper stopped and jammed while delivery sensor was ON ...

Page 43: ... to register the user telephone number cor rectly Use manual transmission then after mak ing sure that a connection has been made transmit once again Have the exchange checked The user telephone number is not regis tered correctly on the receiving side The exchange malfunctioned and the ma chine is not connected to the dialed party Cause Remedy ...

Page 44: ...Canon machine use normal G3 transmission Bit 49 of DIS received from the other party is 0 Cause Remedy 081 TX The other party is not equipped with an ITU T compliant password reception function Transmit to a fax machine equipped with a password function Use subaddress transmission that does not use a password If the other party is a Canon machine make correct settings for Canon mode e g con fident...

Page 45: ...ption If the other party is a Canon machine use polling reception in Canon mode polling Bit 47 of DIS received from the other party is 0 Cause Remedy 083 RX Selective polling address or the password does not match during ITU T compliant selective polling reception Match the selective polling address and the password of the machine with that of the other party The selective polling address or the p...

Page 46: ... party is 0 Cause Remedy 085 TX The other party is not equipped with a color reception function for ITU T compliant color transmission Select black and white transmission mode and transmit once again If the other party is capable of color recep tion but is not set to declare color recep tion ask the operator to change the setting An attempt was made to use color trans mission but the other party i...

Page 47: ... User Error Codes 1 34 Cause Remedy 099 TX RX Stop button was pressed during a communication Try transmission once again Try reception once again The Stop button was pressed during a com munication Cause Remedy ...

Page 48: ...he subaddress and password of the machine with those of the other party Ask the operator of the other party to set an appropriate subaddress and password Ask the operator of the other party to de lete image data that is no longer needed and transmit once again The subaddress and the password of the machine do not match that of the other party An appropriate subaddress and password are not set on t...

Page 49: ... other party for auto dialing The user telephone number of the other party has not been registered for the auto dialing function of the machine The user telephone number has been reg istered wrongly for the auto dialing func tion of the machine Cause Remedy 104 TX RX Password communication cannot be made Turn on the ID communication mode and try once again The other party is not equipped with a pa...

Page 50: ...r The user telephone number has not bee reg istered on the other party Cause Remedy 106 TX RX Capacity of the backup battery is not adequate Turn off the power and replace the dry bat tery turn on the power and record the mes sage once again When the power was OFF the backup dry battery of the IC used to record messages was removed The voltage dropped when the power was OFF ...

Page 51: ...t with the provider The user ID registered as part of the user data does not match the terms of the con tract No agreement has been signed with the pro vider Cause Remedy 111 TX RX In a fax machine supporting the Internet through a provider a PIN code error invalid password detection occurred during negotiation with the server Register the correct password The password registered as part of the us...

Page 52: ... Cause Remedy 112 TX RX In a fax machine supporting the Internet through a provider a shortage of pre payment was detected during negotiation with the server Pay a charge to the provider The pre payment has been used up Cause Remedy ...

Page 53: ... service Start over the communication A connection to F NET cannot be made The connection to F NET was discon nected A sequential error occurred in an F NET service Cause Remedy 300 TX RX Unallocated unassigned number Check the number and call once again The called number is normal in terms of formatting but is an unallocated unas signed number and cannot reach a desti nation ...

Page 54: ...Chapter1 User Error Codes 1 41 Cause Remedy 301 TX RX Subscriber number of the other party has changed Check the number and make a call once again The called number is no longer in use Cause Remedy ...

Page 55: ...or of the other party to trans mit once again In the case of transmission the user can celed the memory transmission reservation In the case of reception the user deleted the image that had been received in memory reception Cause Remedy 996 TX RX Hard disk error Correct it by referring to the Service Manual of the model in question The hard disk is faulty ...

Page 56: ...code is used to indicate the result of memory reception on the activity report Cause Remedy 997 TX RX Power was cut during a communication Correct it by referring to the Service Manual of the model in question Replace the power supply unit The power went out or was turned off dur ing a communication The power supply is faulty ...

Page 57: ... 999 RX The image memory overflowed during memory reception Set recording paper and ask the operator of the other party to transmit once again During memory reception the image data was too large causing the image memory to overflow Cause Remedy ...

Page 58: ...Chapter1 User Error Codes 1 45 Cause Remedy Cause Remedy ...

Page 59: ...Chapter1 User Error Codes 1 46 Cause Remedy Cause Remedy ...

Page 60: ...Chapter 2 Service Error Codes ...

Page 61: ...he other party may receive the phase signal correctly Adjust the NL equalizer 2 so that the other party may receive the phase signal cor rectly The line condition is poor and the other party cannot receive the phase signal cor rectly Cause Remedy 002 RX In G2 reception the image storage memory goes out of order Replace the system control board The buffer memory is faulty ...

Page 62: ...at MCF2 may be received correctly The line condition is poor and the other party cannot receive PIS correctly The line condition is poor and MCF2 from the other party cannot be received correctly Cause Remedy 004 RX In G2 reception EOM or PIS cannot be received Ask the operator of the other party to in crease the transmission level 1 so that EOM or PIS may be received correctly Adjust the NL equal...

Page 63: ...use Remedy Ask the operator of the other party to in crease the transmission level 1 so that the phase signal may be received correctly Adjust the NL equalizer 2 so that the phase signal may be received correctly The line condition is poor and the phase signal from the other party cannot be re ceived correctly The line condition is poor and GI2 cannot be received correctly The other party malfunct...

Page 64: ... be received correctly The other party has run out of recording paper Cause Remedy 008 RX In G2 reception GC2 PIS or phase signal cannot be received for 35 sec and a different signal is received Ask the operator of the other party to in crease the transmission level 1 so that the signal immediately before GC2 PIS or phase signal may be received correctly Adjust the NL equalizer 2 so that the sig n...

Page 65: ...suffered large noise Cause Remedy 010 RX In G2 or MF1 mode reception phase synchronization cannot be made for the 1st page Ask the operator of the other party to in crease the transmission level 1 so that the phase signal may be received correctly Adjust the NL equalizer 2 so that the phase signal may be received correctly The line condition is poor and the phase signal cannot be received correctl...

Page 66: ...ignal may be received correctly Adjust the NL equalizer 2 so that the im age signal may be received correctly The line condition is poor and the image signal cannot be received correctly Cause Remedy 012 RX In G2 reception a signal other than PIS or GC2 is received after transmission of MCF2 or GI2 Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical C...

Page 67: ... 2 Service Error Codes 2 7 Cause Remedy 013 TX In G2 transmission PIS is received while transmitting an image signal Ask the other party to set recording paper The other party has run out of paper Cause Remedy ...

Page 68: ... motor fails to rotate normally Replace the stepping motor Replace the gear unit Replace the recoding paper cutter Correct it by referring to the Service Manual of the model in question The stepping motor is faulty The gear unit is faulty The recording paper cutter is faulty The system control board is faulty Replace the thermal head Correct it by referring to the Service Manual of the model in qu...

Page 69: ...n question The memory was affected by noise The backup battery is faulty The system control board is faulty Cause Remedy 053 TX RX The thermistor of the thermal head or the motor has detected a fault Turn off the power and rest the machine for a while Replace the thermal head Replace the motor Replace the thermistor Copying transmission or reception was performed continuously for a long time The t...

Page 70: ...harge the second ary battery However this will not recover the data Replace the secondary battery See the Service Manual of the model in question to replace the DRAM or the sys tem control board inclusive of the DRAM The secondary battery for image backup has become exhausted The DRAM is faulty Cause Remedy ...

Page 71: ...r party may receive the signal correctly Ask the operator of the other party to pro vide echo remedy 3 7 Using a manual call press the Start button after hearing the 1st DIS from the other party To prevent response to the 1st DIS from the other party put a relatively long pause to the telephone number when registering an auto dialing number Increase the transmission level 1 so that the other party...

Page 72: ...ve an echo The modem speed of the machine does not match that of the other machine In the case of transmission the speed for fallback does not match that of the other party Cause Remedy 102 TX Fallback is not possible Increase the transmission level 1 so that the other party may receive TCF correctly Adjust the NL equalizer 2 so that the other party may receive TCF correctly Provide echo remedy 1 ...

Page 73: ...rrectly Ask the operator of the other party to de crease the transmission start speed Adjust the NL equalizer 2 so that the im age signal may be received correctly Provide echo remedy 3 7 Decrease the transmission level 1 so that an echo of transmitted CFR will not be re ceived The line condition is poor and the image signal cannot be received correctly The machine malfunctioned because of an echo...

Page 74: ...ly Add an echo protect tone to the V 29 mo dem signal for transmission 8 Ask the operator of the other party to loosen the RTN transmission conditions 6 so that the other party will not transmit RTN Provide echo remedy 1 7 Using a manual call press the Start button after hearing the 1st DIS from the other party To prevent response to the 1st DIS from the other party put a relatively long pause to ...

Page 75: ...eived for 6 sec while in wait Ask the operator of the other party to in crease the transmission level 1 so that the procedure signal may be received correctly Adjust the NL equalizer 2 so that the pro cedure signal may be received correctly Increase the transmission level 1 so that the other party may receive the signal correctly Adjust the NL equalizer 2 so that the other party may receive the si...

Page 76: ...s poor and the signal from the other party cannot be received correctly even at 2400 bps The machine malfunctioned because of an echo Cause Remedy 108 TX Reversal of the polarity has been detected in relation to F NET2 Facsimile communication network services 2 Japanese model Divide the documents so that a single trans mission will consist of 31 or fewer Divide the document so that each signal is ...

Page 77: ...eived exceeding the permitted number of transmissions of the procedure signal Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal is faulty Cause Remedy 110 TX PIS was detected during image transmission Transmit once again The other party released the line ...

Page 78: ...ly Adjust the NL equalizer 2 so that the other party may receive the signal correctly Using a manual call press the Start button after hearing the 1st DIS from the other party To prevent response to the 1st DIS from the other party put a relatively long pause to the telephone number when registering an auto dialing number Ask the operator of the other party to pro vide echo remedy 2 7 Ask the oper...

Page 79: ...the other party to de crease the transmission start speed Adjust the NL equalizer 2 so that the im age signal may be received correctly Loosen the RTN transmission conditions 6 so that RTN will not be transmitted Provide echo remedy 3 7 Decrease the transmission level 1 so that an echo of transmitted CFR will not be re ceived The line condition is poor and the image signal from the other party can...

Page 80: ...ission Ask the operator of the other party to in crease the EOL timer so that the maximum transmission time per line will not be ex ceeded The document is too fine and coding re sulted in a large volume of data Cause Remedy 116 TX RX During a communication suspension of loop current was detected Swiss model Transmit once again Contact the telephone company The other party released the line The exc...

Page 81: ...e Stop button of the other party was pressed Cause Remedy 118 RX During reception T1 time over occurred between pages Increase the transmission level 1 so that the other party may receive the signal correctly Adjust the NL equalizer 2 so that the other party may receive the signal correctly Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received...

Page 82: ...ree of a fault A fault occurred in a mechanism of the document feed system and the communi cation was suspended as a means of pre vention Cause Remedy 121 RX The ink sheet and the recording paper stick to each other Decrease the resistance value of the ther mal head This however will make print lighter Contac the Technical Center The application energy imposed on the thermal head is too high ...

Page 83: ...which bits 33 and higher are not used Transmit to a facsimile for which the abil ity for reception is not defined by bits 33 through 37 Bit 33 of DIS received from the other party is ON and a declaration of the ability for reception arrived expressed by bits 34 through 37 however the machine does not have a compatible document transmission function Cause Remedy ...

Page 84: ...ine condition is poor and the image signal cannot be received The training signal cannot be received be cause of an echo of CFR causing a time over condition Cause Remedy 201 TX RX DCN was received through a non normal procedure The other party is not ready for reception e g out of recording paper The user telephone number has not been registered if the receiving machine is a RICOH 3000L During re...

Page 85: ... may be received correctly Adjust the NL equalizer 2 so that the sig nal may be received correctly Ask the operator of the other party to de crease the transmission start speed Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received correctly Adjust the NL equalizer 2 so that the sig nal may be received correctly Loosen the RTN transmission cond...

Page 86: ...hat the other party may receive the procedure signal correctly Contact the telephone company and re quest maintenance of the line Large noise entered the line Cause Remedy 203 TX RX Mistake was made in operation caused by a factor other than 003 through 008 Place a document or recording paper At changing transmission reception or polling there was no document or record ing paper only if between FA...

Page 87: ...ransmit once again Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center In the case of DTC reception the proce dure signal is faulty When DIS was received during CEP2 transmission the state of the other party recognized by the machine and the current state of the machine do not match Remedy 205 TX Error occurred in the data while images were bei...

Page 88: ...t method of communication The other party cannot use CD communi cation in Canon mode The other party does not support CD com bination in Canon mode Cause Remedy 220 TX RX System error e g main program may have gone away Turn off and then on the power Correct it by referring to the Service Manual Noise caused the CPU to malfunction A fault occurred in the software A fault occurred in the hardware A...

Page 89: ... recording is mounted Replace the system control board The crystal oscillator for Direct recording is faulty Cause Remedy 222 RX The crystal oscillator for 90 reduction recording is faulty Replace the unit to which the crystal oscil lator for 90 reduction recording is mounted Replace the system control board The crystal oscillator for 90 reduction re cording is faulty ...

Page 90: ...leaving a document in the document tray unless the machine is in transmission mode Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center Start over the communication Print out a communications analysis list for analysis The document on the transmitting party is notcorrectlyfed forcingpollingmodetostart i e DCN was received in response to DIS In a...

Page 91: ...Turn off and then on the power Noise caused the CPU to malfunction Cause Remedy 227 RX An attempt was made to record a file not containing an image It is an error code for testing memory prob lems in the L770 Series and because of the absence of a record of occurrence no remedy is available Not identified ...

Page 92: ...g memory prob lems in the L770 Series and because of the absence of a record of occurrence no remedy is available Not identified Cause Remedy 229 RX The recording system became locked for 1 min Correct the locking and press the Start button to print out the image Replace the ROM UK version of the L770 Series only Not identified ...

Page 93: ...d to control the dis play e g display unit The operation of the IC used to control the display did not end normally Cause Remedy 231 TX RX The unit used to control the buttons malfunctioned Replace the unit used to control the but tons e g control panel unit The operation of the IC used to control the buttons did not end normally ...

Page 94: ...e the unit used to control the encoder e g system control board The operation of the IC used to control the encoder did not end normally Cause Remedy 233 TX The unit used to control the CCD is faulty Replace the unit used to control the CCD The operation of the IC used to control the CCD did not end normally ...

Page 95: ...eplace the unit used to control reading The operation of the IC used to control reading did not end normally Cause Remedy 235 TX RX The unit used to control the G2 modem malfunctioned Replace the unit used to control the G2 mo dem The operation of the IC used to control the G2 modem did not end normally ...

Page 96: ...e unit used to control the G3 mo dem The operation of the IC used to control the G3 modem did not end normally Cause Remedy 237 RX The IC used to control the decoder malfunctioned Replace the unit used to control the decoder e g system control board The operation of the IC used to control the decoder did not end normally ...

Page 97: ...ce the unit used to control recoding e g system control board The operation of the IC used to control re cording did not end normally Cause Remedy 239 TX RX The unit used for tonal control malfunctioned Replace the unit used for tonal control The operation of the IC used for tonal con trol did not end normally ...

Page 98: ...e unit used to control OPT2 The operation of the IC used to control OPT2 did not end normally Cause Remedy 260 TX RX System error occurred between modem and system control board Replace the PCB that includes the modem Replace the system control board An internal unit is faulty when RS is set to 0 CS fails to go 0 ...

Page 99: ... Replace the PCB that includes the modem Replace the system control board An internal unit is faulty when RS is set to 1 CS fails to go 1 Cause Remedy 262 TX In MF1 Minifax1 transmission the output of the CFR detection filter fails to go OFF Japanese model Replace the communication control board An internal unit is faulty ...

Page 100: ...other party is too long An internal unit is faulty Cause Remedy 264 RX The image signal cannot be received correctly within 10 sec after the machine becomes ready for image reception Ask the operator of the other party to in crease the transmission level 1 so that the image signal may be received correctly Ask the operator of the other party to de crease the transmission start speed Adjust the NL ...

Page 101: ...e PCB that includes the modem Replace the system control board An internal unit is faulty i e the modem speed selection is not appropriate Cause Remedy 266 TX RX Error occurred in an internal signal Replace the PCB that includes the modem Replace the system control board An internal unit is faulty i e byte pack interrupt did not occur ...

Page 102: ...includes the modem An internal unit is faulty EEPROM write error Cause Remedy 271 RX After transmitting CFR 1650 Hz frequency component of a binary signal was detected however a binary signal cannot be detected correctly within 10 sec Replace the system control board Replace the PCB that includes the modem An internal unit is faulty EEPROM wire error ...

Page 103: ...tively long pause to the telephone number when registering an auto dialing number Ask the operator of the other party to pro vide echo remedy 2 7 Ask the operator of the other party to de crease the transmission level 1 so that the other party will not receive an echo Check to see that the telephone line is con nected correctly Avoid disconnecting the telephone line while a communication is under ...

Page 104: ...dition is poor and the appro priate signal from the other party cannot be received correctly after transmission of EOP Cause Remedy 282 TX The number of re transmissions of the procedure signal has been exceeded Increase the transmission level 1 so that the other party may receive EOM correctly Decrease the transmission start speed Adjust the NL equalizer 2 so that the other party may receive EOM ...

Page 105: ...on start speed Adjust the NL equalizer 2 so that the other party may receive MPS correctly Add an echo protect tone to the V 29 mo dem signal for transmission 8 Ask the operator of the other party to in crease the transmission level 1 so that the appropriate signal may be received cor rectly The line condition is poor and the appro priate signal from the other party cannot be received correctly af...

Page 106: ...ator of the other party to set the machine for reception as by setting recording paper Register the user telephone number Increase the transmission level 1 so that the other party may receive TCF correctly Using a manual call press the Start button after hearing the 1st DIS from the other party To prevent response to the 1st DIS from the other party put a relatively long pause to the telephone num...

Page 107: ...X DCN has been received after transmitting EOP Transmit once again The Stop button was pressed during a com munication Cause Remedy 286 TX DCN has been received after transmitting EOM Transmit once again The Stop button was pressed during a com munication ...

Page 108: ...smit once again The Stop button was pressed during a com munication Cause Remedy 288 TX After transmitting EOP a signal other than PIN PIP MCF RTP or RTN was received Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal has a fault ...

Page 109: ...on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal has a fault Cause Remedy 290 TX After transmitting MPS a signal other than PIN PIP MCF RTP or RTN was received Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal has a fault ...

Page 110: ...inning of the image signal cannot be received for 5 sec Ask the operator of the other party to in crease the transmission level 1 so that EOL may be received correctly Ask the operator of the other party to de crease the transmission start speed Adjust the NL equalizer 2 so that EOL may be received correctly Provide echo remedy 3 7 Decrease the transmission level 1 so that an echo of CFR will not ...

Page 111: ... beginning of the image signal can not be received correctly The machine malfunctioned because of an echo of CFR Cause Remedy 294 RX After transmitting RTN or PIN the procedure signal cannot be received for 6 sec Increase the transmission level 1 so that the other party may receive RTN or PIN cor rectly Ask the operator of the other party to in crease the transmission level 1 so that the procedure...

Page 112: ...ile auto alarm function is cor rect To check refer to Center Name and Center Number in service mode 11 AUTO ALARM If the registered data is correct contact the NTT Remote Maintenance Center and ask for an investigation of the fault using an auto alarm test NFS of NTT expansion NSX specifica tion was received from the other party re mote center but the bit of the NFS does not have a remote maintena...

Page 113: ...ter the fluo rescent lamp goes ON the WAIT signal does not go OFF for 8 sec while in wait for a response from the reading block Cause Remedy 301 TX Interface error occurred between the reader and the controller Correct it by referring to the Service Manual of the model in question An internal unit is faulty i e after pre scanning theWAIT signal does not go OFF for 3 sec while in wait for a respons...

Page 114: ...he controller Correct it by referring to the Service Manual of the model in question An internal unit is faulty 24V break down Cause 303 TX RX Page memory error Correct it by referring to the Service Manual of the model in question An internal unit is faulty i e the RP END signal cannot be detected Remedy ...

Page 115: ...ual of the model in question An internal unit is faulty i e during memory copying RECORD does not go ON Cause Remedy 305 TX System error has occurred between the modem and the main CPU Correct it by referring to the Service Manual of the model in question An internal unit is faulty i e CS of the high speed modem does not go ON ...

Page 116: ...e modem and the main CPU Correct it by referring to the Service Manual of the model in question An internal unit is faulty i e CS of the high speed modem does not go OFF Cause Remedy 307 TX RX The communication mode is faulty Turn off and then on the power Noise caused the CPU to malfunction ...

Page 117: ... transmission a 1 frame time over Turn off and then on the power Noise caused the CPU to malfunction Cause Remedy 309 TX RX Command error occurred between the sub CPU and the main CPU Correct it by referring to the Service Manual of the model in question An internal unit is faulty ...

Page 118: ...Correct it by referring to the Service Manual of the model in question An internal unit is faulty Cause Remedy 311 RX Error occurred in the controller Correct it by referring to the Service Manual of the model in question An internal unit is faulty i e for the T4 decoder RTC fails to go ON after receiv ing RCVEND ...

Page 119: ...l unit is faulty i e for the T4 decoder the line counter fails to increment for 10 sec Cause Remedy 320 RX Printer LBP ready error Correct it by referring to the Service Manual of the model in question An internal unit is faulty Correct it by referring to the Service Manual of the model in question ...

Page 120: ... by referring to the Service Manual of the model in question An internal unit is faulty i e the returned status signal is faulty Cause Remedy 322 RX Fixing assembly of the printer LBP is faulty Correct it by referring to the Service Manual of the model in question An internal unit is faulty ...

Page 121: ...e printer LBP is faulty Correct it by referring to the Service Manual of the model in question An internal unit is faulty Cause Remedy 324 RX Scanner of the printer LBP is faulty Correct it by referring to the Service Manual of the model in question An internal unit is faulty ...

Page 122: ...ct it by referring to the Service Manual of the model in question An internal unit is faulty Cause Remedy 326 RX Printer LBP is faulty Correct it by referring to the Service Manual of the model in question An internal unit is faulty i e the vertical sync request signal VSREQ of the LBP fails to go ON ...

Page 123: ...ce Manual of the model in question An internal unit is faulty i e the vertical sync request signal VSREQ of the LBP fails to go OFF Cause Remedy 328 RX Printer LBP is faulty Correct it by referring to the Service Manual of the model in question An internal unit is faulty i e during an LBP dump data fails to arrive ...

Page 124: ...t it by referring to the Service Manual of the model in question Replace the power supply unit The thermal head is faulty The system control board is faulty The power supply is faulty Cause Remedy 330 TX RX Power supply frequency is faulty LBP Correct it by referring to the Service Manual of the model in question An internal unit is faulty ...

Page 125: ...r thereaf ter register the ink detection level once again The ink sensor is faulty Cause Remedy 332 TX RX DRAM check error has occurred for BJ printer control Turn off and then on the power Replace the PCB that includes the DRAM used to control the printer Turn off and then on the power Replace the system control board The DRAM for printer control is faulty The system control board is faulty ...

Page 126: ... The system control board is faulty Cause Remedy 334 TX RX EEPROM check error has occurred for BJ printer control Turn off and then on the power See the Service Manual for the model in question to check the capacity of the waste ink in the ink absorber then register an approximate capacity value once again Turn off and then on the power Replace the system control board A backup fault occurred in t...

Page 127: ...trol board The printer control board is faulty The system control board is faulty Cause Remedy 336 TX RX BJ head temperature malfunction Turn off the power and disconnect the power cord leave the machine alone for a while so that the head will cool Replace the BJ cartridge Replace the PCB that includes the BJ con troller Replace the system control board The BJ cartridge head is faulty The BJ contr...

Page 128: ...lty Cause Remedy 338 RX Printmng position cannot be corrected See the Service Manual of the model in question to provide the following 1 Replace the shaft 2 Clean the friction area of the pressure plate 3 Replace the deformed part 4 Apply grease 5 Remove the foreign matter from the car riage assembly The carriage belt and the carriage unit must be replaced at the same time The movement of the carr...

Page 129: ...wer Replace the BJ cartridge Turn on and then off the power Replace the PCB that includes the BJ con troller Turn off and then on the power Replace the system control board The BJ cartridge head is faulty The BJ controller of the BJ printer control block is faulty The system control board is faulty Cause Remedy ...

Page 130: ...rriage cable to which the home position sensor is mounted or the unit that includes the carriage cable Turn off and then on the power Replace the PCB that includes the BJ con troller Replace the system control board There is foreign matter in the carriage as sembly The carriage belt is displaced The carriage motor does not move The home position sensor is faulty and cannot detect the position of t...

Page 131: ...ink is much replace the ink absorber and set 0 as ink absorber capac ity for maintenance jet in service mode Replace the printer control board then check the ink absorber capacity and regis ter an approximate value once again as the ink absorber capacity for maintenance jet in service mode Replace the system control board then check the ink absorber capacity and regis ter an approximate value once...

Page 132: ...waste ink is much replace the ink absorber and set 0 as ink absorber capac ity for cleaning in service mode Replace the printer control board then check the ink absorber capacity and regis ter an approximate value once again as the ink absorber capacity for cleaning in ser vice mode Replace the system control board then check the ink absorber capacity and regis ter an approximate value once again ...

Page 133: ...e ink is much replace the ink absorber and set 0 as ink absorber capac ity for ink detection in service mode Replace the printer control board then check the ink absorber capacity and regis ter an approximate value once again as the ink absorber capacity for ink detection in service mode Replace the system control board then check the ink absorber capacity and regis ter an approximate value once a...

Page 134: ...riage assembly The actuator operation at time of cleaning is faulty Cause Remedy 344 TX RX BJ cartridge has become displaced Fit the BJ cartridge correctly Try a different BJ cartridge Clean the contact face of the BJ cartridge and the carriage with a soft dry cloth Replace the carriage cable or the unit that includes the carriage cable Replace the PCB that includes the BJ con troller The BJ cartr...

Page 135: ...he ROM used to control the BJ printer is faulty The DRAM used to control the BJ printer is faulty The system control board is faulty Cause Remedy 346 TX RX The machine inside temperature is faulty Turn off the power and disconnect the power cord then leave the machine alone for a while so that the inside of the ma chine cools Replace the thermistor Replace the PCB that includes the ther mistor Tur...

Page 136: ... CS motor fails to operate The CS motor operates out of sync If the CS does not stop at the position of reference The home position sensor remains ON or OFF The home position sensor is out of order Cause Remedy 348 TX RX Ink detection sensor error Remove the ink detection unit and remove the ink and dust from the light emitting face and the light receiving face Replace the ink detection sensor Rep...

Page 137: ... Replace the system control board During a checksum error in shading data at time of power on or during calibration the LED was turned on to adjust the acti vation period however the fault was not corrected Cause Remedy 350 TX CS right edge sensor of the contact sensor CS fails Replace the CS right edge sensor Replace the CS motor Replace the CS right edge sensor If the CS does not move from the r...

Page 138: ...e the image signal or EOM correctly The line condition is poor and the other party cannot receive the image signal or EOM correctly Cause Remedy 504 RX In G1 reception the absence of CD Carrier Detect lasts for 1 sec or longer and EOM or PIS cannot be received Ask the operator of the other party to in crease the transmission level 1 so that EOM or PIS may be received correctly The line condition i...

Page 139: ...nnot be received Increase the transmission level 1 so that the other party may receive the signal correctly Provide echo remedy 1 7 Using a manual call press the Start button after hearing the 1st DIS from the other party To prevent response to the 1st DIS from the other party put a relatively long pause to the telephone number when registering an auto dialing number Ask the operator of the other ...

Page 140: ...maintenance of the line The line suffered large noise Cause Remedy 511 TX RX The combination of the operation control board and the system control board is wrong Check the parts numbers in the Parts Cata log and be sure that the combination is correct An operation control board and a system control board from different models were combined and the power was turned on ...

Page 141: ...mission level 1 so that the phase signal may be received correctly Adjust the NL equalizer 2 so that the phase signal may be received correctly The line condition is poor and the phase signal cannot be received correctly Cause Remedy 551 TX RX Voice IC malfunctioned Replace the unit that includes the voice IC The voice IC is faulty failing to become ready ...

Page 142: ...TX DTMF IC malfunctioned Replace the unit that includes the DTMF IC The DTMF IC is faulty failing to become ready Cause Remedy 553 TX RX Contents of the password memory malfunctioned Replace the unit that includes the password memory The memory is faulty ...

Page 143: ...ing through the line is faulty Ask the operator of the other party to enter the correct password The operator of the other party made a mistake including time over Cause Remedy 555 TX RX Contents of the voice memory are lost Replace the unit that includes the voice memory The memory DRAM is faulty ...

Page 144: ...ved correctly The line condition is poor and MCF from the other party cannot be received correctly Cause Remedy 604 RX In MF1 Minifax 1 reception EOM cannot be received Japanese model Ask the operator of the other party to in crease the transmission level 1 so that the image signal or EOM may be received cor rectly Adjust the NL equalizer 2 so that EOM may be received correctly The line condition ...

Page 145: ...he phase signal may be received correctly The line condition is poor and the phase signal cannot be received correctly Cause Remedy 607 TX In MF1 Minifax 1 transmission CFR cannot be received Japanese model Increase the transmission level 1 so that the other party may receive the signal correctly Ask the operator of the other party to set recording paper The line condition is poor and the other pa...

Page 146: ...hone company and ask for maintenance of the line The line suffered large noise Cause Remedy 610 TX In MF1 Minifax 1 transmission PIS was received Japanese model Check to see if a document longer than 630 mm in Fine mode or 420 mm in Standard mode was transmitted Replace the document edge sensor DES STOC F NET side detected a fault The document edge sensor DES is faulty ...

Page 147: ...ne condition is poor and the image signal cannot be received correctly Cause Remedy 612 RX In MF1 Minifax 1 reception the image signal cannot be detected for 5 sec after transmitting CFR Japanese model Ask the operator of the other party to in crease the transmission level 1 so that the image signal may be received correctly Adjust the NL equalizer 2 so that the im age signal may be received corre...

Page 148: ...tem control board Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center 1 Increase the DTMF transmission level so that the sever may receive the DTMF signal correctly 2 Adjust the DTMF transmission time so that the server may receive the DTMF signal correctly Contact the provider The line condition is poor and the data be came garbled by accident...

Page 149: ...eplace the system control board Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center 1 Increase the DTMF transmission level so that the sever may receive the DTMF signal correctly 2 Adjust the DTMF transmission time so that the sever may receive the DTMF signal correctly Contact the provider The line condition is poor and an error oc curred by a...

Page 150: ... transmitted but the other party failed to receive it correctly and disconnect the line ANSam or DIS from the other party can not be received correctly Remedy 671 RX In V 8 call arrives the procedure fails to advance to phase 2 after CM detection causing a T1 time over condition Increase the transmission level 1 so that the other party may receive the signal correctly Prohibit the V 8 V 34 procedu...

Page 151: ...ve the signal correctly and disconnect the line In phase 2 the signal from the other party cannot be received correctly Cause Remedy 673 RX In V 34 reception the procedure fails to move from phase 2 to phase 3 and later causing a T1 time over condition Increase the transmission level 1 so that the other party may receive the signal correctly Prohibit the V 8 V 34 procedure Ask the operator of the ...

Page 152: ...l correctly and dis connect the line In phase 3 or phase 4 the signal from the other party cannot be received correctly Cause Remedy 675 RX In V 34 reception the procedure fails to move from phase 3 or phase 4 to a control channel or later causing a T1 time over condition Increase the transmission level 1 so that the other party may receive the signal correctly Prohibit the V 8 V 34 procedure Ask ...

Page 153: ...nnot receive NACK correctly Cause Remedy 702 RX In CHT reception the allowed number of NACK continuous re transmissions 9 times has been exceeded Ask the operator of the other party to in crease the transmission level 1 so that the image signal may be received correctly Adjust the NL equalizer 2 so that the im age signal may be received correctly The line condition is poor and the image signal can...

Page 154: ...ectly The line condition is poor and the image signal cannot be received correctly often Cause Remedy 704 RX In CHT reception the allowed number of NSC re transmissions 3 times has been exceeded Increase the transmission level 1 so that the other party may receive NSC correctly Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received correctly Th...

Page 155: ... to set the machine ready for reception i e as by setting recording paper The other party is not ready for reception i e out of recording paper Cause Remedy 706 TX In CHT transmission memory error has occurred Replace the unit that includes the memory The re transmission data has disappeared from the buffer of the transmitting machine memory error ...

Page 156: ...edy 710 TX In CHT transmission a response cannot be received after transmission of image data and the allowed number of RR transmissions has been exceeded Increase the transmission level 1 so that the other party may receive the image signal or RR correctly Decrease the transmission start speed Adjust the NL equalizer 2 so that that other party may receive the image signal or RR correctly The line...

Page 157: ...l on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal is faulty Cause Remedy 712 TX In CHT transmission RNR was received after transmission of an image signal Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal is faulty ...

Page 158: ...ure signal is faulty Remedy 714 TX During a re transmission procedure in CHT transmission REJ was not received causing a time over condition Increase the transmission level 1 so that that other party may receive ACK correctly Ask the operator of the other party to in crease the transmission level 1 so that REJ may be received correctly The line condition is poor and the other party cannot receive ...

Page 159: ...y the local Canon office and or Technical Center The procedure signal is faulty Cause Remedy 716 TX In CHT transmission fall back cannot be used Increase the transmission level 1 so that that other party may receive the signal correctly Adjust the NL equalizer 2 so that the other party may receive the signal correctly The line condition is poor and the other party cannot receive TCF or training si...

Page 160: ...e protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal is faulty Cause Remedy 718 TX In CHT transmission the other party suffered a decoding error Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal is faulty ...

Page 161: ...Remedy 730 RX In CHT reception the signal in response to RR after transmission of an image signal was not received for 6 sec causing a time over condition Increase the transmission level 1 so that the other party may receive RR correctly Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received correctly The line condition is poor and the other pa...

Page 162: ...e protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal is faulty Cause Remedy 732 RX RNR was received after reception of an image signal Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal is faulty ...

Page 163: ...ition is poor and the other party cannot receive NACK correctly The line condition is poor and ACK can not be received correctly Cause Remedy 735 RX During a re transmission procedure in CHT reception the allowed number of REJ re transmissions 3 times has been exceeded Increase the transmission level 1 so that the other party may receive REJ correctly Ask the operator of the other party to in crea...

Page 164: ...rease the transmission start speed Adjust the NL equalizer 2 so that the data may be received correctly Ask the operator of the other party to add an echo protect tone to the V 29 modem signal for transmission 8 The line condition is poor and the data cannot be obtained correctly Cause Remedy 737 RX In CHT reception an image decoding error occurred Record the protocol on a DAT or MD and have it an...

Page 165: ...e local Canon office and or Technical Center The procedure signal is faulty Cause Remedy 739 RX In CHT reception a buffer memory overflow occurred Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal is faulty i e the busy state of that machine does not end in 30 sec after transmission of RNR ...

Page 166: ...e fall back Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received correctly Adjust the NL equalizer 2 so that that the signal may be received correctly The line condition is poor and TCF or training signal cannot be received correctly Cause Remedy ...

Page 167: ...ho protect tone to the V 29 mo dem signal for transmission 8 Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received correctly The line condition is poor and the other party cannot receive PPS NULL correctly The line condition is poor and the signifi cant signal cannot be received correctly Cause Remedy 751 TX In ECM transmission a signal other ...

Page 168: ...This may not be pos sible with some models The page buffer of the other party is full or is engaged as such although RNR was received after transmission of PPS NULL and then RR was transmitted no signifi cant signal was received correctly thereaf ter Cause Remedy 752 TX In ECM transmission DCN was received after transmission of PPS NULL Increase the transmission level 1 so that the other party may...

Page 169: ...lowed number of procedure signal re transmissions was exceeded after transmission of PPS NULL Increase the transmission level 1 so that the other party may receive CTC correctly Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received correctly The line condition is poor as such al though PPR was received 4 times after transmission of PPS NULL an...

Page 170: ...s faulty Cause Remedy 757 TX In ECM transmission DCN was received after transmission of PPS MPS Increase the transmission level 1 so that the other party may receive PPS MPS cor rectly Adjust the NL equalizer 2 so that the other party may receive PPS MPS correctly Add an echo protect tone to the V 29 mo dem signal for transmission 8 Transmit once again The line condition is poor and the other part...

Page 171: ...ough RNR was received after transmission of PPS MPS and then RR was transmitted no signifi cant signal was received correctly thereaf ter Cause Remedy 759 TX In ECM transmission the allowed number of procedure signal re transmissions was exceeded after transmission of PPS MPS Increase the transmission level 1 so that the other party may receive CTC correctly Ask the operator of the other party to ...

Page 172: ...o protect tone to the V 29 mo dem signal for transmission 8 Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received correctly The line condition is poor and the other party cannot receive PPS EOM correctly The line condition is poor and the signifi cant signal cannot be received correctly Cause Remedy 761 TX In ECM transmission a signal other th...

Page 173: ...s This may not be pos sible with some models The page buffer of the other party is full or is engaged as such although RNR was received after transmission of PPS EOM and then RR was transmitted no signifi cant signal was received correctly thereaf ter Cause Remedy 762 TX In ECM transmission DCN was received after transmission of PPS EOM Increase the transmission level 1 so that the other party may...

Page 174: ... after transmission of PPS EOM and then CTC was transmitted no significant signal was received correctly thereafter Cause Remedy 765 TX In ECM transmission no significant signal can be received after transmission of PPS EOP and the allowed number of procedure signal re transmissions was exceeded Increase the transmission level 1 so that the other party may receive PPS EOP cor rectly Adjust the NL ...

Page 175: ...s faulty Cause Remedy 767 TX In ECM transmission DCN was received after transmission of PPS EOP Increase the transmission level 1 so that the other party may receive PPS EOP cor rectly Adjust the NL equalizer 2 so that the other party may receive PPS EOP correctly Add an echo protect tone to the V 29 mo dem signal for transmission 8 Transmit once again The line condition is poor and the other part...

Page 176: ...ough RNR was received after transmission of PPS EOP and then RR was transmitted no signifi cant signal was received correctly thereaf ter Cause Remedy 769 TX In ECM transmission the allowed number of procedure signal re transmissions was exceeded after transmission of PPS EOP Increase the transmission level 1 so that the other party may receive CTC correctly Ask the operator of the other party to ...

Page 177: ...an echo protect tone to the V 29 mo dem signal for transmission 8 Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received correctly The line condition is poor and the other party cannot receive EOR NULL correctly The line condition is poor and the signifi cant signal cannot be received correctly Cause Remedy 771 TX In ECM transmission a signal o...

Page 178: ...This may not be pos sible with some models The page buffer of the other party is full or is engaged as such although RNR was received after transmission of EOR NULL and then RR was transmitted no signifi cant signal was received correctly thereaf ter Cause Remedy 772 TX In ECM transmission DCN was received after transmission of EOR NULL Increase the transmission level 1 so that the other party may...

Page 179: ...gnifi cant signal cannot be received correctly Cause Remedy 774 TX In ECM transmission ERR was received after transmission of EOR NULL Increasethetransmissionlevel 1 sothattheother party may receive the image signal correctly Adjust the NL equalizer 2 so that the other partymayreceivetheimagesignalcorrectly Provide echo remedy 1 7 Using a manual call press the Start button afterhearingthe1stDISfro...

Page 180: ...lty Cause Remedy 777 TX In ECM transmission DCN was received after transmission of EOR MPS Increase the transmission level 1 so that the other party may receive EOR MPS cor rectly Adjust the NL equalizer 2 so that the other party may receive EOR MPS correctly Add an echo protect tone to the V 29 mo dem signal for transmission 8 Transmit once again The line condition is poor and the other party can...

Page 181: ...smitted no signifi cant signal was received correctly thereaf ter Cause Remedy 779 TX In ECM transmission ERR was received after transmission of EOR MPS Increasethetransmissionlevel 1 sothattheother party may receive the image signal correctly Adjust the NL equalizer 2 so that the other partymayreceivetheimagesignalcorrectly Provide echo remedy 1 7 Using a manual call press the Start button afterh...

Page 182: ...an echo protect tone to the V 29 mo dem signal for transmission 8 Ask the operator of the other party to in crease the transmission level 1 so that the signal may be received correctly The line condition is poor and the other party cannot receive EOR EOM correctly The line condition is poor and the signifi cant signal cannot be received correctly Cause Remedy 781 TX In ECM transmission a signal ot...

Page 183: ...s This may not be pos sible with some models The page buffer of the other party is full or is engaged as such although RNR was received after transmission of EOR EOM and then RR was transmitted no signifi cant signal was received correctly thereaf ter Remedy 782 TX In ECM transmission DCN was received after transmission of EOR EOM Increase the transmission level 1 so that the other party may recei...

Page 184: ...gnifi cant signal cannot be received correctly Cause Remedy 784 TX In ECM transmission ERR was received after transmission of EOR EOM Increasethetransmissionlevel 1 sothattheother party may receive the image signal correctly Adjust the NL equalizer 2 so that the other partymayreceivetheimagesignalcorrectly Provide echo remedy 1 7 Using a manual call press the Start button afterhearingthe1stDISfrom...

Page 185: ...lty Cause Remedy 787 TX In ECM transmission DCN was received after transmission of EOR EOP Increase the transmission level 1 so that the other party may receive EOR EOP cor rectly Adjust the NL equalizer 2 so that the other party may receive EOR EOP correctly Add an echo protect tone to the V 29 mo dem signal for transmission 8 Transmit once again The line condition is poor and the other party can...

Page 186: ...smitted no signifi cant signal was received correctly thereaf ter Cause Remedy 789 TX In ECM transmission ERR was received after transmission of EOR EOP Increasethetransmissionlevel 1 sothattheother party may receive the image signal correctly Adjust the NL equalizer 2 so that the other partymayreceivetheimagesignalcorrectly Provide echo remedy 1 7 Using a manual call press the Start button afterh...

Page 187: ...gnal may be received correctly Provide echo remedy 2 7 Decrease the transmission level 1 so that an echo is not received The line condition is poor and the image signal cannot often be received correctly The machine malfunctioned because of an echo Cause Remedy 791 TX RX During an ECM mode procedure a signal other than a significant signal was received Record the protocol on a DAT or MD and have i...

Page 188: ...dition occurred Increase the transmission level 1 so that the other party may receive CFR correctly Adjust the NL equalizer 2 so that the other party may receive CFR correctly Ask the operator of the other party to in crease the transmission level 1 so that the image signal may be received correctly Ask the operator of the other party to de crease the transmission start speed Provide echo remedy 3...

Page 189: ...d the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center The procedure signal is faulty Cause Remedy 795 TX RX A fault occurred in decoding process during a communication Turn off and then on the power Replace the system control board The communication CODEC is busy ...

Page 190: ...zed by the local Canon office and or Technical Center An error was detected when image data re ceived normally in ECM communication was decoded The transmitting machine sent the wrong image data Cause Remedy 799 TX System error Turn off and then on the power Replace the system control board When the Canon Express Protocol was in use an attempt was made to transmit EOR ...

Page 191: ...ace the hard disk There is no response to a signal sent to the hard disk Cause Remedy 800 TX Multifile transmission error Transmit to the other party using a normal means of transmission to find out the cause Record the protocol on a DAT or MD and have it analyzed by the local Canon office and or Technical Center While in relay operation in response to a relay control request a multifile transmis ...

Page 192: ...disk Replace the hard disk The message from the hard disk cannot be received correctly Cause Remedy 803 TX RX Phase error occurred when a status signal was being received from the hard disk Replace the hard disk When a status signal was being received from the hard disk a signal other than the one expected was received ...

Page 193: ...hard disk While data was being received from the hard disk 0 was specified as the data length Cause Remedy 805 TX RX The allowed number of data re transmissions 10 times to the hard disk was exceeded Replace the hard disk After transmission of the procedure signal to the hard disk data was transmitted but there is no response ...

Page 194: ...I error 809 811 812 Replace the hard disk The hard disk is faulty signal transfer er ror data transfer error Remedy 813 814 815 816 TX RX Hard disk operation is awry system error 817 818 819 Turn off and then on the power The signal processing e g timing of the hard disk is faulty Cause ...

Page 195: ...ode without a meaning The code has no meaning requiring no remedy An error code used by R D for debug ging was indicated Cause Remedy 999 TX Error code without a meaning The code has no meaning requiring no remedy An error code used by R D for debug ging was indicated ...

Page 196: ...ct the telephone company or the ex change manufacturer to find out the nature of cause number 1 Cause number 1 Unallocated Unas signed number arrived from the network Assigned number was not existed Cause number 1 Invalid call reference value arrived from the network Remedy 1002 TX RX No route to specified transit network Check the method of connection to the specified transit network once again P...

Page 197: ...munica tion once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 3 Cause number 3 No route to destination arrived from the network Cause number 3 Designated bearer ser vice not implemented arrived from the network Cause Remedy 1006 TX RX Channel unacceptable The other terminal is busy T...

Page 198: ...alyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 7 Cause number 7 Call awarded and being delivered in an established cannel arrived from the network Cause number 7 Call identity not exist arrived from the network Cause Remedy 1008 TX RX Call identity does not belong to a parked connection German model Start a communication once again Print...

Page 199: ...ns analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 16 Cause number 16 Normal call clearing arrived from the network Cause number 16 No basic channel free arrived from the network Cause Remedy 1010 TX RX Unknown facility code German model Start a communication once again Print put a communications analysis list and anal...

Page 200: ...e nature of cause number 17 Cause number 17 User busy arrived from the network Cause Remedy 1018 TX RX No user responding Check to find out if the other party is pow ered and connected to the line then start a communication once again Print put a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 18 Cause n...

Page 201: ...he ex change manufacturer to find out the nature of cause number 19 Cause number 19 No answer from user user alerted arrived from the network Cause Remedy 1020 TX RX Subscriber absent Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 20 Cause number 20 Subscribe...

Page 202: ...t the nature of cause number 21 Cause number 21 Call rejected arrived from the network Cause Remedy 1022 TX RX Number changed Check the telephone number for the other party once gain and start a communica tion once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 22 Cause number 22 Numbe...

Page 203: ...find out the nature of cause number 26 Cause number 26 Non selected user clearing arrived from the network Cause Remedy 1027 TX RX Destination out of order Find out if the other terminal is available for use Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 27 Cause number 27 Destination out of...

Page 204: ...pany or the ex change manufacturer to find out the nature of cause number 28 Cause number 28 Invalid number format Address incomplete arrived from the network Cause Remedy 1029 TX RX Facility rejected Check the terms of the contract for the specified service Print out the communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature ...

Page 205: ...nge manufacturer to find out the nature of cause number 30 Cause number 30 Response to status en quiry arrived from the network Cause Remedy 1031 TX RX Normal unspecified Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 31 Cause number 31 Normal unspecified arr...

Page 206: ...ge manufacturer to find out the nature of cause number 32 Cause number 32 Look for outgoing con nection arrived from the network Cause Remedy 1033 TX RX Other party is busy German model Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 33 Cause number 33 Other p...

Page 207: ...cations analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 34 Cause number 34 No circuit channel available arrived from network Cause number 34 No access to a closed user group arrived from network Cause Remedy 1035 TX RX Closed user group not exist German model Check the other party and start a commu nication once again ...

Page 208: ...y or the ex change manufacturer to find out the nature of cause number 38 Cause number 38 Network out of order arrived from the network Cause Remedy 1041 TX RX Temporary failure Wait a while and start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 41 Cause number 4...

Page 209: ...ge manufacturer to find out the nature of cause number 42 Cause number 42 Switching equipment congestion arrived from the network Cause Remedy 1043 TX RX Access information discarded Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 43 Cause number 43 Access inf...

Page 210: ...r to find out the nature of cause number 44 Cause number 44 Request circuit chan nel not available arrived from the network Cause Remedy 1047 TX RX Resources unavailable unspecified Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 47 Cause number 47 Resources u...

Page 211: ...nature of cause number 49 Cause number 49 Quality of service un available arrived from the network Cause Remedy 1050 TX RX Requested facility not subscribed Check the terms of the contract and start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 50 Cause number 50 ...

Page 212: ... 53 Cause number 53 No connection inside the net possible arrived from the network Cause Remedy 1056 TX RX The calling number of the wished connection has been changed German model Check the other party and start a commu nication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 56 C...

Page 213: ...he network Cause number 57 Called terminal not op erational arrived from the network Cause Remedy 1058 TX RX Bearer capability not presently authorized TX RX Call has not been accessed break down through time out German model Check the terms of the contract and start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change ma...

Page 214: ...cturer to find out the nature of cause number 59 Cause number 59 Called party is busy All B channel are occupied arrived from the network Cause Remedy 1060 TX RX National call transfer rejected French model Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 60 Ca...

Page 215: ...ice arrived from the network Cause Remedy 1062 TX RX Service not authorized French model TX RX Active rejection of connection through the called party German model Start a communication once again Print put a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 62 Start a communication once again Print put a ...

Page 216: ...use number 63 Cause number 63 Service or option not available unspecified arrived from the network An attempt was made to use a service which is not available Cause Remedy 1065 TX RX Bearer capability not implemented Check the terms of the contract for the specified service and start a communica tion once again Print put a communications analysis list and analyze it Contact the telephone company o...

Page 217: ...r to find out the nature of cause number 66 Cause number 66 Channel type not implemented arrived from the network Cause Remedy 1069 TX RX Requested facility not implemented Check the terms of the contract of the speci fied service and start a communication once again Print put a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the ...

Page 218: ... Cause number 70 Only restricted digital information bearer capability is available arrived from the network Cause Remedy 1079 TX RX Service or option not implemented unspecified Check the terms of the contract of the speci fied service and start a communication once again Print pout a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find o...

Page 219: ...er to find out the nature of cause number 81 Cause number 81 Invalid call reference value arrived from the network Cause Remedy 1082 TX RX Identified channel does not exist Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 82 Cause number 82 Identified channel d...

Page 220: ...e manufacturer to find out the nature of cause number 83 Cause number 83 A suspended call ex ists but this call identity does not arrived from the network Cause Remedy 1084 TX RX Call identity in use Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 84 Cause num...

Page 221: ...umber 85 No call suspended ar rived from the network Cause Remedy 1086 TX RX Call having the requested call identity has been cleared The call being relayed has already been dis connected Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 86 Cause number 86 Call ...

Page 222: ...nce again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 88 Cause number 88 Incompatible destina tion arrived from the network The other party is set to a call mode different from the machine A different terminal responded but it is bus connected to the other party Cause Remedy 1089 TX RX La...

Page 223: ...nature of cause number 90 Cause number 90 Release from the other party number or from a distant exchange arrived from the network Cause Remedy 1091 TX RX Invalid transit network selection Check the specified relay network and start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of...

Page 224: ... manufacturer to find out the nature of cause number 92 Cause number 92 Invalid supplementary service parameter arrived from the net work Cause Remedy 1095 TX RX Invalid message unspecified Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 95 Cause number 95 Inv...

Page 225: ... Cause number 96 Mandatory informa tion element is missing arrived from the network Cause Remedy 1097 TX RX Message type non existent or not implemented Check the terms of the contract for the specified service and start a communica tion once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause num...

Page 226: ... nature of cause number 98 Cause number 98 Message not compat ible with call state or message type non existent or not implemented arrived from the network Cause Remedy 1099 TX RX Information element non existent or not implemented Start a communication once again Print out a commutations analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the natur...

Page 227: ...the nature of cause number 100 Cause number 100 Invalid information element contents arrived from the net work Cause Remedy 1101 TX RX Message not compatible with call state Start a communication once gain Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 101 Cause number 101 Message not compat...

Page 228: ...D because of the following activating the signal wait timer the other party did not respond the ex change suffered a fault the terminal of the other party was out of order or noise oc curred Cause Remedy 1103 TX RX Message received with an incorrect length for mandatory information element French model Start a communication once again Print out a communications analysis list and analyze it Contact...

Page 229: ...e nature of cause number 111 Cause number 111 Protocol error un specified arrived from the network Cause Remedy 1112 TX RX Release because of error in a local area German model Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 112 Cause number 112 Release becaus...

Page 230: ...and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 113 Cause number 113 Bearer service not available arrived from the network Cause number 113 Release because of error in a distant area arrived from the network Cause Remedy 1114 TX RX End to end information transfer impossible French model Start a communication once again Print out a c...

Page 231: ...facturer to find out the nature of cause number 126 Cause number 126 Entering conversation mode arrived from the network Cause Remedy 1127 TX RX Interworking unspecified Start a communication once again Print out a communications analysis list and analyze it Contact the telephone company or the ex change manufacturer to find out the nature of cause number 127 Cause number 127 Interworking un speci...

Page 232: ...aulty Turn off and then on the power Replace the PCB that includes the CCU CCU hardware is faulty Cause Remedy 1129 TX RX ISDN control circuit is faulty Turn off and then on the power Replace the PCB that includes the ISDN control circuit ISDN control circuit is faulty ...

Page 233: ...mmunications analysis list and analyze it Contact the telephone company or the ex change manufacturer A fault occurred in channel D layer 2 data link layer or lower The line cable has poor contact or the wiring signal is faulty Cause Remedy 1131 TX RX The timer used to monitor the connection of channel D went ON The other party may be absent or in manual reception mode Contact the operator Print o...

Page 234: ...ff and then on the power Replace the PCB that includes the CCU A command was issued to the CCU but no response came Cause Remedy 1145 TX RX The call settings have not been made Start a communication once again Print out a communications analysis list and analyze it The call setting failed without receiving a cause number ...

Page 235: ...Print out these reception files that have not been printed Clear the communications management data The allowed number of reception files that may be managed was exceeded Cause Remedy 1156 TX RX Power was cut during a communication Start a communication once again The power was cut during a communica tion ...

Page 236: ...f the other party to trans mit once again Print out a communications analysis list and analyze it An unidentified CD was received Cause Remedy 1160 TX RX Channel D was disconnected while channel B was used for a communication Start a communication once again Print out a communications analysis list and analyze it Channel D was disconnected while chan nel B was used for a communication ...

Page 237: ... once again Print out a combinations analysis list and analyze it The other party was faulty while confiden tial transmission Cause Remedy 1163 TX The other party was faulty while relay transmission Start a communication once again Print out a communications analysis list and analyze it The other party was faulty while relay transmission ...

Page 238: ...t reception of a document was not started Ask the operator of the other party to set a document correctly Print out a communications analysis list and analyze it The transmitting machine disconnect the communication without transmitting a document after the negotiation procedure Cause Remedy ...

Page 239: ...Print out a communications analysis list and analyze it Connection for layer 4 transport layer failed Cause Remedy 1301 TX RX TBR was received in layer 4 Start a communication once again Print out a communications analysis list and analyze it A fault occurred in the communications procedure for layer 4 transport layer ...

Page 240: ... in the communications procedure for layer 3 network layer Cause Remedy 1309 TX RX Checkpoint reference number page number after receiving a page signal is faulty Start a communication once again Print out a communications analysis list and analyze it At time of transmission a checkpoint ref erence number other than that transmitted was received At time of reception a checkpoint refer ence number ...

Page 241: ...hine and transmit in divisions If the document is a halftone document of a default size and the data volume is too large increase the page timer setting Asktheoperatoroftheotherpartytodecrease the reading resolution for transmission Ask the operator of the other party to di vide the document for transmission Increase the page timer setting Ask the other party to find out the cause Correct it by re...

Page 242: ...and start a communication once again Print out a communications analysis list and analyze it The terminal characteristics of the other party was faulty in the session procedure for layer 5 session layer Cause Remedy 1323 TX RX RSSN was received in the session procedure for layer 5 Start a communication once again Print out a communications analysis list and analyze it Connection for the session pr...

Page 243: ... session layer however CSE was received immediately Cause Remedy 1332 TX RX Fault relating to terminal characteristics occurred in the document procedure for layer 5 Start a communication once again Match the terminal characteristics with the other party and start a communication once again Print out a communications analysis list and analyze it The terminal characteristics of the other party was ...

Page 244: ...ty Cause Remedy 1336 TX RX CSA was received in the session procedure for layer 5 Check to find out if the operator of the other party pressed the Stop button or if the memory is full then start a communica tion once again Print out a communications analysis list and analyze it The session procedure stop signal was re ceived in the session procedure for layer 5 session layer Noise or the like destr...

Page 245: ...ons analysis list and analyze it The transmitting machine did not send a request and the timer used to monitor the absence of a communication T 62 T1 timer went ON This fault occurs when the signal is destroyed by noise or the like Cause Remedy 1338 TX RX Fault occurred in the session procedure for layer 5 Start a communication once again Print out a communications analysis list and analyze it A f...

Page 246: ...ment procedure stop signal was received in the document procedure for layer 5 session layer Cause Remedy 1340 RX CDD was received in the document procedure for layer 5 Check to find out if the operator of the other party pressed the Stop button Start a communication once again Print out a communications analysis list and analyze it The document procedure stop signal was received in the document pr...

Page 247: ...he error occurred Print out a communications analysis list and analyze it A fault occurred between pages while in transmission Cause Remedy 1348 TX RX Fault occurred in the document procedure for layer 5 Start a communication once again Print out a communications analysis list and analyze it A fault occurred in the document proce dure for layer 5 session layer ...

Page 248: ...analysis list and analyze it CSS was received but the nature of the sig nal is faulty Cause Remedy 1351 TX Received RSSP or RSSN is faulty Start a communication once again Print out a communications analysis list and analyze it RSSP was received but the nature of the signal is faulty RSSN was received but the nature of the signal is faulty ...

Page 249: ...again Print out a communications analysis list and analyze it CSE was received but the nature of the signal is faulty Cause Remedy 1353 TX Received RSEP is faulty Start a communication once again Print out a communications analysis list and analyze it RSEP was received but the nature of the signal is faulty ...

Page 250: ...gain Print out a communications analysis list and analyze it CSCC was received but the nature of the signal is faulty Cause Remedy 1355 TX Received RSCCP is faulty Start a communication once again Print out a communications analysis list and analyze it RSCCP was received but the nature of the signal is faulty ...

Page 251: ...gain Print out a communications analysis list and analyze it CSTW was received but the nature of the signal is faulty Cause Remedy 1357 TX Received RSTWN is faulty Start a communication once again Print out a communications analysis list and analyze it RSTWN was received but the nature of the signal is faulty ...

Page 252: ... again Print out a communications analysis list and analyze it CSTD was received but the nature of the signal is faulty Cause Remedy 1365 RX Received CSA is faulty Start a communication once again Print out a communications analysis list and analyze it CSA was received but the nature of the signal is faulty ...

Page 253: ...munications analysis list and analyze it RSAP was received but the nature of the signal is faulty Cause Remedy 1372 RX Received CDS is faulty Ask the operator of the transmitting ma chine to place the document correctly Print out a communications analysis list and analyze it CDS was received but the nature of the signal is faulty ...

Page 254: ... again Print out a communications analysis list and analyze it CDC was received but the nature of the signal is faulty Cause Remedy 1380 RX Received CDE is faulty Start a communication once again Print out a communications analysis list and analyze it CDE was received but the nature of the signal is faulty ...

Page 255: ... again Print out a communications analysis list and analyze it RDEP was received but the nature of the signal is faulty Cause Remedy 1382 RX Received CDR is faulty Start a communication once again Print out a communications analysis list and analyze it CDR was received but the nature of the signal is faulty ...

Page 256: ... again Print out a communications analysis list and analyze it RDRP was received but the nature of the signal is faulty Cause Remedy 1384 RX Received CDD is faulty Start a communication once again Print out a communications analysis list and analyze it CDD was received but the nature of the signal is faulty ...

Page 257: ...again Print out a communications analysis list and analyze it RDDP was received but the nature of the signal is faulty Cause Remedy 1386 RX Received CDPB is faulty Start a communication once again Print out a communications analysis list and analyze it CDPB was received but the nature of the signal is faulty ...

Page 258: ...again Print out a communications analysis list and analyze it RDPBP was received but the nature of the signal is faulty Cause Remedy 1388 RX Received CDCL is faulty Start a communication once again Print out a communications analysis list and analyze it CDCL was received but the nature of the signal is faulty ...

Page 259: ...gain Print out a communications analysis list and analyze it RDCLP was received but the nature of the signal is faulty Cause Remedy 1397 TX Received RDPBN is faulty Start a communication once again Print out a communications analysis list and analyze it RDPBN was received but the nature of the signal is faulty ...

Page 260: ...alysis list and analyze it RDGR was received but the nature of the signal is faulty Cause Remedy 1412 TX RDGR was received in the document procedure for layer 5 Start a communication once again Print out a communications analysis list and analyze it A fault occurred in the document proce dure for layer 5 session layer on the re ceiving machine ...

Page 261: ...communications analysis list and analyze it A fault occurred in layer 5 before the ses sion procedure was started for layer 5 ses sion layer Noise or the like destroyed the data frame Cause Remedy 1414 TX RX Fault occurred in the session procedure for layer 5 Start a communication once again Print out a communications analysis list and analyze it A fault occurred after a connection was made to lay...

Page 262: ...in Print out a communications analysis list and analyze it A fault occurred in the session procedure for layer 5 session layer on the receiving machine Cause Remedy 1416 TX Received RSTWP is faulty Start a communication once again Print out a communications analysis list and analyze it RSTWP was received but the nature of the signal is faulty ...

Page 263: ...e timer used to wait for a re spond T 62 T2 timer went ON This fault occurs when the signal is destroyed by noise or the like Cause Remedy 1418 TX RX CSA timer went ON Check to find out that the terminal of the other machine is operating normally and start a communication once again Print out a communications analysis list and analyze it CSA was transmitted but there was no re sponse from the rece...

Page 264: ...reach of protocol occurred in the com munication procedure for layer 5 session layer i e negotiation at session widow size of 2 or higher Cause Remedy 1421 RX Reception is not possible Error CD Control Document was received Check to find out if the terminal on the transmitting machine is capable of the se lected service then ask the operator to transmit once again Print out a communications analys...

Page 265: ... the communication procedure Start a communication once again Print out a commutations analysis list and analyze it A fault occurred in the communication pro cedure for G4 layer 4 or lower in channel B A fault occurred in the G3 communication procedure in channel B Cause Remedy ...

Page 266: ...dure for G4 layer 4 or lower in channel B A fault occurred in the G3 communication procedure in channel B Cause Remedy 1601 TX RX Fault occurred when a connection was made for communication Start a communication once again Print out a communications analysis list and analyze it A fault occurred in the parameter e g transport length established by G4 layer 4 in channel B A fault occurred in the G3 ...

Page 267: ...and analyze it A fault occurred in the control block for layer 5 session layer Cause Remedy 1603 TX Fault occurred in the control function parameter for layer 5 Start a communication once again Print out a communications analysis list and analyze it A fault occurred in the control function pa rameter for layer 5 session layer used to instruct reversal of the right of transmis sion ...

Page 268: ...n Print out a communications analysis list and analyze it A fault occurred when layer 5 session layer was disconnected Cause Remedy 1605 TX Fault occurred when layer 5 was disconnected Start a communication once again Print out a communications analysis list and analyze it A fault occurred when layer 5 session layer was disconnected ...

Page 269: ...rint out a communications analysis list and analyze it A fault occurred in the initialization pro cedure before issuing a call Cause Remedy 1607 TX RX Fault occurred in the control block for layer 5 Start a communication once again Print out a communications analysis list and analyze it A fault occurred in the control block for layer 5 session layer ...

Page 270: ...gain Print out a communications analysis list and analyze it A fault occurred while the received P START was being analyzed Cause Remedy 1609 TX Preparation of P START failed Start a communication once again Print out a communications analysis list and analyze it A fault occurred while P START was be ing prepared ...

Page 271: ...e again Print out a combinations analysis list and analyze it A fault occurred while the received P END was being analyzed Cause Remedy 1617 TX Preparation of P END failed Start a communication once again Print out a communications analysis list and analyze it A fault occurred while P END was being prepared ...

Page 272: ...t detected MMR frame formatting fault etc occurred in the communication protocol for layer 6 prepa ration layer Cause Remedy 1619 RX Specified function is not offered Ask the operator of the other party to try once again using a different communica tion mode Print out a communications analysis list and analyze it The function specified for the terminal of the transmitting machine is not offered ...

Page 273: ...lysis list and analyze it In transmission the timer used to monitor the period between when channel D is con nected and when channel B is connected went ON In reception the specified page cannot be received Cause Remedy 1983 TX RX Restriction on communication USA model TX RX Restriction on transmission French model Start a communication once again Print out a communications analysis list and analy...

Page 274: ...D Control Document communication error Check to see if the specified CD is correct and start a communication once gain Print out a communications analysis list and analyze it A fault occurred in CD communication A fault occurred in the SCSI interface Cause Remedy ...

Page 275: ...Chapter 2 Service Error Codes 2 215 Cause Remedy Cause Remedy ...

Page 276: ...Chapter 2 Service Error Codes 2 216 Cause Remedy Cause Remedy ...

Page 277: ...Appendix ...

Page 278: ... error code while at other times it is difficult to find out whether the cause is in the transmitter receiver or telephone line A 3 point communication is used to find out the source of a specific trouble 1 1 3 Point Communication Figure 1 3 Point Communication Trouble Start TX RX TX NG NG NG NG OK OK OK OK A to C C to A Check A Check A Check the line Check the line Check B and the line Check B an...

Page 279: ...ND SIGNALS USED FOR G3 Figure 2 G3 Control Procedure Calling Side transmitter Called Side receiver Dial CNG When Q EOM When Q MPS When Q EOP Line disconnected Line disconnected Preamble CED NSF CSI DIS NSS TRAINING TRAINING MESSAGE RTC TCF CFR Q MCF DCN TSI DCS ...

Page 280: ... TRAINING TRAINING Transmission of 1st block error not generated Transmission of 2nd block error generated Re transmit of 2nd block End of transmission of block Next block present End of transmission of block Next block absent TRAINING TRAINING DCS CFR PPS NULL MCF PPS EOP PPS EOP PPR MCF DCN 0 1 2 255 Frame 0 Frame 1 Frame 2 Frame 255 0 1 2 255 Frame 0 Frame 1 Frame 2 Frame 255 Error generated Er...

Page 281: ...s the modulation speed based on the results of a probing signal output by the transmitting side The transmitting side outputs a training signal to determine the image transmission speed The optimum image transfer speed is determined by the condition in which the training signal is received The pre message protocol is done in the same way as a normal T 30 at 1200bps The training signal is output wi...

Page 282: ...TCF which follows will correctly be received TCF Training Check It is a test signal sent before transmitting image data A specific series of signals are sent at the rate of transmission that will be used to transmit image data thereby finding out if the expected transmission may correctly be undertaken A sequence of 0s will be sent for about 1 5 sec continuously MESSAGE Message It is a coded image...

Page 283: ...t is used to send an address including the location of memory box in the other party SID Sender ID In address specific transmission it is used to send a password if a password is imposed on the memory box of the other party otherwise it will not be transmitted In the case of a Canon facsimile machine SID is sometimes expressed as PWD or T PWD in relation to system dump lists or service error trans...

Page 284: ...al has been received correctly At the same time it also indicates that the machine is ready to receive the next document RTN Retrain Negative It is used to indicate that more than a specific number of errors occurred in the received image and the page in question was not received correctly If there is another document in the transmitter the procedure is returned to DCS and training is started once...

Page 285: ...PPS EOP PPS EOM PPS MPS are at times generically called PPS Q PPS EOP Partial Page Signal EOP It is used to indicate the last block of a signal page and means the same as EOP PPS EOM Partial Page Signal EOM It is used to indicate the last block of a signal page and means the same as EOM PPS MPS Partial Page Signal MPS It is used to indicate the last block of a single page and means the same as MPS...

Page 286: ... EOR PRI MPS End of Retransmission PRI MPS It is used to stop retransmission of a block and means the same as PRI MPS CTC Continue to Correct The same block may be transmitted repeatedly because of the presence of an error frame The signal is transmitted when PPR has been received 4 times for the same block and is used to communicate fall back to the receiver RR Receive Ready In response to RNR it...

Page 287: ...the type of terminal 2 11 SignalsTransmitted by theTransmitter unique to theV 34 procedure INFO0c INFO Sequence It is used to communicate modem capabilities modulation speed frequency transmis sion 2 frequency ranges used for measurement of line characteristics i e high group low group and also to request adjustment B B _ Tone B Tone B _ It is a 1200 Hz tone signal used to synchronize modems B _ i...

Page 288: ...ne probing signals of the transmitter 2 13 Signals Transmitted by the Transmitter Receiver unique to the V 34 procedure PPh PPh Signal It is used for the training of the equalizer by the modem of the other party ALT ALT Signal It consists of alternately scrambled binary 0s and 1s MPh Modulation Parameter It is used to indicate the parameters used for image transfer e g type of pre coding type of t...

Page 289: ...ntheses are optional signals Signal transmitted Signal expected NSF CSI DIS NSS SID SUB TSI DCS NSF CSI DIS NSC PWD SEP CIG DTC CRP NSC PWD SEP CIG DTC NSS TSI DCS NSF CSI DIS CRP NSS SID SUB TSI DCS CFR FTT NSF CSI DIS NSC PWD SEP CIG DTC CRP EOP MCF EOM RTP MPS RTN PRI EOP PIP PRI EOM PIN PRI MPS CRP PPS NULL MCF PPR RNR CRP PPS EOP MCF PPS EOM PIP PPS MPS PIN PPS PRI EOP PPR PPS PRI EOM RNR PPS...

Page 290: ...Appendix A 13 EOR EOP PIN EOR EOM ERR EOR MPS RNR EOR PRI EOP CRP EOR PRI EOM EOR PRI MPS RR MCF PIP PIN RNR ERR CRP CTC CTR CRP DCN None ...

Page 291: ...d 6 V 8 capabilities 7 0 256 octets preferred 1 64 octets preferred 8 Reserved 9 Ready to transmit a facsimile document polling 0 Not provided 1 Provided 10 Receiver fax operation 11 12 Data signalling rate 13 14 0000 V 27 ter fall back mode 2400bps 0100 Rec V 27 ter 4800bps 2400bps 1000 Rec V 29 9600bps 7200bps 1100 Recs V 27 ter and V 29 9600bps 7200bps 4800bps 2400bps 1101 Recs V 27 ter V 29 an...

Page 292: ...6 coding capability 0 Not provided 1 Provided 32 Extend field 0 FIF is up to this bit 1 FIF is extended by 8bits after this bit 33 Field not valid capability 0 Not provided 1 Provided 34 Multiple selective polling capability 0 Not provided 1 Provided 35 Polled subaddress 0 Not provided 1 Provided 36 T 43 coding 0 Not provided 1 Provided 37 Plane interleave 0 Not provided 1 Provided 38 Voice coding...

Page 293: ...rovided 1 Provided 58 Reserved 59 Ready to transmit a character or mixed mode document polling 0 Not provided 1 Provided 60 Character mode 0 Not provided 1 Provided 61 Reserved 62 Mixed mode Annex E T 4 0 Not provided 1 Provided 63 Reserved 64 Extend field 0 FIF is up to this bit 1 FIF is extended by 8bits after this bit 65 Processable mode 26 Rec T 505 0 Not provided 1 Provided 66 Digital network...

Page 294: ...rnative cipher number 3 capability 0 Not provided 1 Provided 87 HFX40 I hashing capability 0 Not provided 1 Provided 88 Extend field 0 FIF is up to this bit 1 FIF is extended by 8bits after this bit 89 Alternative hashing system number 2 capability 0 Not provided 1 Provided 90 Alternative hashing system number 3 capability 0 Not provided 1 Provided 91 Reserved for future security features 92 T 44 ...

Page 295: ...8bits after this bit 105 600 pels 25 4mmx600lines 25 4mm 0 Not provided 1 Provided 106 1200 pels 25 4mmx1200lines 25 4mm 0 Not provided 1 Provided 107 300 pels 25 4mmx600lines 25 4mm 0 Not provided 1 Provided 108 400 pels 25 4mmx800lines 25 4mm 0 Not provided 1 Provided 109 600 pels 25 4mmx1200lines 25 4mm 0 Not provided 1 Provided 110 Reserved 111 Reserved 112 Extend field 0 FIF is up to this bit...

Page 296: ...600bps Rec V 29 1100 7200bps Rec V 29 0001 14400bps Rec V 17 0101 12000bps Rec V 17 1001 9600bps Rec V 17 1101 7200bps Rec V 17 others Invalid or Reserved 15 R8x7 7lines mm or 200x200pels 25 4mm 0 Not selected 1 Selected 16 Two dimensional coding 0 MH 1 MR 17 18 Recording width 00 A4 01 A3 10 B4 11 Invalid 19 20 Recording length 00 A4 01 Unlimited 10 B4 11 Invalid 21 22 Minimum scan line time 23 0...

Page 297: ...es mm 0 Not selected 1 Selected 42 300x300pels 25 4mm 0 Not selected 1 Selected 43 R16x15 4lines mm and or 400x400pels 25 4mm 0 Not selected 1 Selected 44 Resolution type selection 0 metric based resolution 1 inch based resolution 45 Don t care 46 Don t care 47 Set to 0 48 Extend field 0 FIF is up to this bit 1 FIF is extended by 8bits after this bit 49 Subaddressing transmission 0 Not selected 1 ...

Page 298: ...stom illuminant 0 Not selected 1 Selected 75 Custom gamut range 0 Not selected 1 Selected 76 North American Letter 215 9 x 279 4mm 0 Not selected 1 Selected 77 North American Legal 215 9 x 355 6mm 0 Not selected 1 Selected 78 Single progression sequential coding Rec T 85 basic 0 Not selected 1 Selected 79 Single progression sequential coding Rec T 85 optional L0 0 Not selected 1 Selected 80 Extend...

Page 299: ...Selected 98 100 pels 25 4mmx100 lines 25 4mm for colour gray scale 0 Not selected 1 Selected 99 Simple Phase C BFT Negotiations capability 0 Not selected 1 Selected 100 Set to 0 101 Set to 0 102 Internet Routing Address IRA transmission 0 Not selected 1 Selected 103 Reserved 104 Extend field 0 FIF is up to this bit 1 FIF is extended by 8bits after this bit 105 600 pels 25 4mmx600lines 25 4mm 0 Not...

Page 300: ... 0000 0000 0111 00 08 0000 0000 0000 1000 FUNAI 00 09 0000 0000 0000 1001 ALTECH 00 0A 0000 0000 0000 1010 ORION ELECTRIC 00 0B 0000 0000 0000 1011 USC 00 0C 0000 0000 0000 1100 JBS 00 0D 0000 0000 0000 1101 MINOLTA 00 0E 0000 0000 0000 1110 KYOCERA 40 0100 0000 NTT 50 0101 0000 KDD 60 0110 0000 MASTER NET 62 0110 0010 PHOENIX 64 0110 0100 KONICA 66 0110 0110 MITA 6A 0110 1010 BROTHER 6C 0110 1100...

Page 301: ...MATSUSHITA j A0 1010 0000 MITSUBISHI A2 1010 0010 MURATA A4 1010 0100 RICOH A6 1010 0110 OMRON A8 1010 1000 TOYOCOM AA 1010 1010 NITSUKO AD 1010 1101 MATSUSHITA COMMUNICATION AE 1010 1110 TEC B0 1011 0000 LOGIC SYSTEM INTER B2 1011 0010 OHKURA ELECTRIC B4 1011 0100 SONY B6 1011 0110 HITACHI TELECOM TECH B8 1011 1000 HITACHI SOFTWARE BA 1011 1010 KUONI BC 1011 1100 IBM JAPAN BE 1011 1110 SILVER SEI...

Page 302: ... office and or Technical Center make a recording by referring to the following diagram Figure 5 Wiring Diagram for Recording the Protocol Telephone line G3 Recording Adaptor DAT recorder or MD recorder Use Standard SP mode for recording Set the recording level so that the sound of communication can clearly be heard with as littel noise as possible when replayed LINE IN FAX TELLINE LINE FAX 3 HOW T...

Page 303: ...nel D Control Procedure Calling side SABME UA SABME UA SETUP SETUP CALL PROC ALERT CONN DISC DISC UA REL REL COMP DISC DISC UA REL REL COMP CONN ACK ALERT CONN CONN ACK Cannel B procedure Layer 3 Layer 2 Layer 2 connection procedure Layer 2 connection procedure On the part of the called side SETUP is received before the layer 2 connection procedure Layer 3 connection procedure Calling option Layer...

Page 304: ...P END PIX P START P END PIX Layer 6 Layer 5 Layer 4 Layer 3 Layer 3 Layer 4 Layer 5 Layer 6 Layer 2 Layer 2 Layer 2 connection procedure Layer 3 connection procedure Layer 4 connection procedure Layer 3 disconnection procedure Layer 2 disconnection procedure Layer 5 procedure Layer 6 procedure Layer 5 procedure Layer 6 procedure Layer 5 procedure Connection procedure Document start Image data 1st ...

Page 305: ...d while the calling side receives it when the terminal of the other party is being called CONN Connect It is used as a response The called side sends it in response to SETUP it has received while the calling side receives it when the terminal of the other party has responded CONN ACK Connect Acknowledge It is a signal used to acknowledge response to CONN The calling side sends it in re sponse to C...

Page 306: ...eived when layer 3 is connected CA Cal Accepted It is a signal used to acknowledge response to CN CC Call Connected It is a signal used to acknowledge response to CR CQ Clear Request It is a signal transmitted when layer 3 is disconnected CI Clear Indication It is a signal received when layer 3 is disconnected CF Clear Confirmation It is a signal used to acknowledge response to CQ or CI 4 7 Major ...

Page 307: ... response to CSCC indicating that a switch over of the right of transmission may be made CSUI Command Session User Information It is a signal used to indicate that its information field contains a document procedure related command parameter and information RSUI Response Session User Information It is a signal used to indicate that its response field contains a document procedure related response ...

Page 308: ...R Command Document Resynchronize It is a signal transmitted to indicate suspension of the document procedure on the part of the transmitter and to instruct re synchronization RDRP Response Document Resynchronized Positive It is a signal used to acknowledge response to CDR CDD Command Document Discard It is a signal used to suspend the document procedure on the part of the transmitter and to indica...

Page 309: ...085 D55 1086 D56 1088 D58 1089 D59 1090 D5A 1091 D5B 1092 D5C 1095 D5F 1096 D60 1097 D61 1098 D62 1099 D63 1100 D64 1101 D65 1102 D66 1103 D67 1111 D6F 1112 D70 1113 D71 1114 D72 1126 D7E 1127 D7F 1128 D80 1129 D81 1130 D82 1131 D83 1132 D84 1145 D91 1155 D9B 1156 D9C 1157 D9D 1160 DA0 1162 DA2 1163 DA3 1255 DFF 1300 A00 1301 A01 1306 A06 1309 A09 1320 A14 1321 A15 1322 A16 1323 A17 1324 A18 1332 ...

Page 310: ...0901 AT CANON INC ...

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