Canon PIXMA TS3122 Online Manual Download Page 245 | Manualshive

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USB Connection Problems

Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not

Work/"This device can perform faster" Message Appears (Windows)

If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of
USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the
communication speed.

Check

Check following to make sure your system environment supports Hi-Speed

USB connection.

• Does the USB port on your computer support Hi-Speed USB connection?

• Does the USB cable or the USB hub support Hi-Speed USB connection?

Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10
feet / 3 meters or so.

• Does the operating system of your computer support Hi-Speed USB connection?

Install the latest update for your computer.

• Is the Hi-Speed USB driver working properly?

If necessary, obtain and install the latest version of the Hi-Speed USB driver for your computer.

Important

• For more information, contact the manufacturer of your computer, USB cable, or USB hub.

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Summary of Contents for PIXMA TS3122

Page 1: ...nual Basic Operation Network Handling Paper Originals FINE Cartridges etc Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Frequently Asked Questions List of Support Code for Error English ...

Page 2: ... Another Computer via LAN Changing from USB to LAN Connection 42 Printing Network Settings 43 Changing Wireless LAN Connection Method 47 Handling Paper Originals FINE Cartridges etc 48 Loading Paper 49 Loading Plain Paper Photo Paper 50 Loading Originals 55 Loading Originals on the Platen Glass 56 Supported Originals 58 Replacing a FINE Cartridge 59 Replacing a FINE Cartridge 60 Checking the Ink S...

Page 3: ...ttom Plate Cleaning 89 Overview 91 Safety 92 Safety Precautions 93 Regulatory Information 94 WEEE EU EEA 97 Handling Precautions 107 Legal Restrictions on Scanning Copying 108 Printer Handling Precautions 109 Transporting Your Printer 110 When repairing lending or disposing of the printer 111 Keeping Print Quality High 112 Main Components and Their Use 113 Main Components 114 Front View 115 Rear V...

Page 4: ...t 144 Unsupported Media Types 145 Handling Paper 146 Printing 147 Printing from Computer 148 Printing from Application Software AirPrint 149 Printing Using AirPrint 150 Adding AirPrint Printer 152 How to Open AirPrint Printer Settings Screen 153 Display the Printing Status Screen 154 Deleting the Undesired Print Job 155 Removing AirPrint Printer That Is No Longer Required from List of Printers 156...

Page 5: ...twork Connection 193 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings 194 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 195 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s IP Address 197 C...

Page 6: ...lems Mac OS 238 Scanning Problems 239 Scanner Does Not Work 240 Scanner Driver Does Not Start 241 Mechanical Problems 242 Power Does Not Come On 243 Power Shuts Off By Itself 244 USB Connection Problems 245 Cannot Communicate with Printer via USB 246 Installation and Download Problems 247 Cannot Install MP Drivers Windows 248 Updating MP Drivers in Network Environment Windows 250 Errors and Messag...

Page 7: ...1401 275 1430 276 1485 277 1682 278 1686 279 1688 280 168A 281 1700 282 1890 283 2900 284 2901 285 4102 286 4103 287 5011 288 5012 289 5100 290 5200 291 5B00 292 6000 293 ...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 ...

Page 9: ... personal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of y...

Page 10: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 10 ...

Page 11: ...A and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and t...

Page 12: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 13: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 14: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 15: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 16: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 17: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 18: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 19: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 20: ...d distribute this software for any purpose without fee is hereby granted provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software THIS SOFTWARE IS BEING PROVIDED AS IS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY IN PARTICULAR THE AUTHOR MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE MERCHANTABILITY OF THIS S...

Page 21: ...applies only to products supporting Wi Fi c 2009 2013 by Jeff Mott All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the ...

Page 22: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet Copying 22 ...

Page 23: ...ribes how to print photos with My Image Garden 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side 23 ...

Page 24: ...ing paper on the rear tray the Paper status and the current paper size flash on the LCD 5 Press Paper Select button E to select a paper size according to the paper loaded on the rear tray and press OK button F 24 ...

Page 25: ...n icon G in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 7 Click the Photo Print icon H 25 ...

Page 26: ...To select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 10 Click Print K 11 Specify the number of copies etc For Windows Specify the number of copies your printer name media type etc 26 ...

Page 27: ... lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS My Image Garden Guide If your printer is not displayed on Mac OS the AirPrint setting in My Image Garden may not be correct For details on how to set correctly refer to a heading for AirPrint enabled Printer on below page Making Settings According to Pri...

Page 28: ...n how to download Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side 28 ...

Page 29: ...ing paper on the rear tray the Paper status and the current paper size flash on the LCD 5 Press Paper Select button E to select a paper size according to the paper loaded on the rear tray and press OK button F 29 ...

Page 30: ...hone tablet 7 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 8 Select a photo You can also select multiple photos at once 9 Specify the number of copies paper size etc 10 Select Print 30 ...

Page 31: ... originals and copy them to plain paper 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side 31 ...

Page 32: ...ing paper on the rear tray the Paper status and the current paper size flash on the LCD 5 Press Paper Select button E to select a paper size according to the paper loaded on the rear tray and press OK button F 32 ...

Page 33: ...6 Open the document cover G 7 Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark H 8 Close the document cover 9 Press the Black button I or Color button J 33 ...

Page 34: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 34 ...

Page 35: ...ess router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connection apply In the Wireless Direct you can connect up to five devices at the s...

Page 36: ...ettings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows Mac OS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Windows For Mac OS IJ Network Device Setup Utility Mac OS Network Connection T...

Page 37: ...hile the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Access Point Mode Important If a device is connected to the Internet via a wireless router and you then co...

Page 38: ...then configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the d...

Page 39: ...tion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 39 ...

Page 40: ...out setting 15 minutes Enable disable Bonjour Enable Service name Canon TS3100 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable XX represents alphanumeric characters Default value depends on printer Wireless Direct Defaults Item Default SSID Identifier for Wireless Direct XXXXXX TS3100series Password Printer serial number Wireless LAN security WPA...

Page 41: ... printer from the results For Mac OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the...

Page 42: ... Windows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For Mac OS To connect an additional computer to the printer via LAN or to change from USB to LAN connection perform setup from the web page 42 ...

Page 43: ...ion Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 Diagnostic Result Diagnostic result XXXXXXXX 2 2 Result Codes Result codes XXXXXXXX 2 3 Result Code Details Result code details http canon com ijnwt 3 Wireless LAN Wireless LAN Enable...

Page 44: ...refix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 21 Stateless Prefix Length2 Stateless prefix length 2 XXX 3 2 22 Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3...

Page 45: ...tion Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX 3 3 11 Default Gateway Default gateway XXX XXX XXX XXX 3 3 12 TCP IPv6 TCP IPv6 Enable Disable 3 3 13 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 3 14 Link Local P...

Page 46: ...tomatically Auto Manual 5 15 Primary Server Primary server ad dress XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX XXX XXX 5 17 Proxy Server Proxy server setting Enable Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Proxy port specifica tion 1 to 65535 5 20 Cert Fin gerprt SHA 1 Certificate finger print SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXX...

Page 47: ...m settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on 2 Press Direct button and release it when Direct icon appears Follow instructions on your smartphone or tablet For Mac OS Redo setup f...

Page 48: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 48 ...

Page 49: ...Loading Paper Loading Plain Paper Photo Paper 49 ...

Page 50: ...ior WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposi...

Page 51: ...ay extension C 3 Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side Do not slide the paper guide too hard against the paper The paper may not be fed properly 51 ...

Page 52: ...rientation E Loading paper in the landscape orientation C can cause paper jams Note Do not load sheets of paper higher than the load limit mark G After loading paper on the rear tray the Paper status and the current paper size flash on the LCD 52 ...

Page 53: ...et settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects wh...

Page 54: ...and an error code are displayed if these settings do not match to prevent incorrect printing When the error message and the error code are displayed check and correct the paper settings 54 ...

Page 55: ...Loading Originals Loading Originals on the Platen Glass Supported Originals 55 ...

Page 56: ...re to observe the following when loading the original on the platen glass Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original The printer cannot scan the striped area A 0 04...

Page 57: ...2 Close the document cover gently Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 57 ...

Page 58: ...upported Originals Item Details Types of originals Text document magazine or newspaper Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm 58 ...

Page 59: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips 59 ...

Page 60: ...log Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Once a FINE cartridge has been installed do not remove it from the printer and leave it out in the open This will cause the FINE cartridge to dry out and the printer may not operate properly when it is reinstalled To maintain optimal printing quality use a FINE cartridg...

Page 61: ...oves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important The inside of the printer may be stained with ink Be careful not to stain your hands or clothing when replacing the FINE cartridge You can easily wipe off the ink from the inside of the printer with tissue paper or the...

Page 62: ...oid staining of clothing or the surrounding area Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables 5 Prepare a new FINE cartridge 1 Take a new FINE cartridge out of its package and remove the protective tape C gently 62 ...

Page 63: ...and regulations regarding disposal of consumables Do not touch the electrical contacts or print head nozzle on a FINE cartridge The printer may not print properly if you touch them 6 Install the FINE cartridge 1 Insert the new FINE cartridge at a slant into the FINE cartridge holder The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed int...

Page 64: ...2 Push the FINE cartridge in and up firmly until it snaps into place Important Check if the FINE cartridge is installed correctly 64 ...

Page 65: ...ppropriate action An Error Occurs The printer may make noise during operation 8 Adjust the print head position Aligning the Print Head After replacing the FINE cartridge align the print head Note When print head alignment is performed the printer starts cleaning the print head automatically before printing the print head alignment sheet Do not perform any other operations until the printer complet...

Page 66: ...r code and take appropriate action An Error Occurs In the copy standby mode you can check the ink status with the Color Ink lamp and Black Ink lamp All the lamps on the operation panel are shown lit in the figure below for explanatory purposes A Alarm lamp B Black Ink lamp C Color Ink lamp Color Ink lamp or Black Ink lamp lights The ink is running low Prepare a new ink cartridge The resulting prin...

Page 67: ...ity The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver So color ink is consumed even when print...

Page 68: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 68 ...

Page 69: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 69 ...

Page 70: ...eplacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or flashes see An Error Occurs For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the...

Page 71: ...Cleaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Replacing a FINE Cartridge Note If the problem is still not resolved after replacing the FINE cartridge contact your nearest Ca...

Page 72: ...From the computer For Windows Adjusting Print Head Position For Mac OS Adjusting Print Head Position 72 ...

Page 73: ... Load a sheet of A4 or Letter sized plain paper on the rear tray After loading paper on the rear tray the Paper status and the current paper size flash on the LCD Press the Paper Select button to select A4 or LTR and press the OK button 3 Pull out the paper output tray and the output tray extension 4 Press the Setup button until 1 appears on the LCD 5 Press the Black button or the Color button The...

Page 74: ...tern B If there are missing lines in the pattern A Cleaning the print head is required C Good D Bad lines are missing If there are horizontal white streaks in the pattern B Cleaning the print head is required E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed Cleaning the print head is required 74 ...

Page 75: ...n 2 Press the Setup button until 2 appears on the LCD 3 Press the Black button or the Color button The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the print head This takes about 1 minute 4 Check the print head condition To check the print head condition p...

Page 76: ... the print head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 to 2 minutes 4 Check the print head condition To check the print head condition print the nozzle check pattern If the problem is not resolved turn off the power and clean the print head dee...

Page 77: ...cycled paper Be sure to use paper that is white and clean on both sides 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray After loading paper on the rear tray the Paper status and the current paper size flash on the LCD Press the Paper Select button to select A4 or LTR and press the OK button 3 Pull out the paper output tray and the output tr...

Page 78: ...y If the print head alignment sheet was not printed correctly press the Stop button then redo this procedure from the beginning 6 Load the print head alignment sheet on the platen glass Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the bottom right corner of the sheet with the alignment mark 78 ...

Page 79: ...platen glass until adjusting the print head position is complete If adjusting the print head position has failed the Alarm lamp flashes Press the OK button to release the error then take appropriate action An Error Occurs Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually from the computer For Wind...

Page 80: ...Performing Maintenance Functions from Your Computer Mac OS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 80 ...

Page 81: ...upplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click About password and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer Printing a Nozzle Check Pattern Managing ...

Page 82: ...ning tape will hinder ink output Did you install the ink cartridges in their correct positions 3 Execute cleaning Make sure that the printer is on and then click Yes Print head cleaning starts 4 Complete cleaning Next the message for nozzle check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If clean...

Page 83: ...at the printer is on and then click Yes Print head deep cleaning starts 4 Complete deep cleaning Next the message for nozzle check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No Important Deep cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplet...

Page 84: ...ssage appears 3 Load paper in printer In the rear tray load 1 sheet of plain A4 sized or Letter sized paper 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important While the printer is printing do not open the printer cover Note You can print and check the current ...

Page 85: ... the ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear Ink number You can look up the correct FINE cartridge for your printer Note To check the ink status you can also display the pop up menu of the Print dialog and select Supply Levels 85 ...

Page 86: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 86 ...

Page 87: ... sheet of A4 or Letter sized plain paper or cleaning sheet available on the market on the rear tray After loading paper on the rear tray the Paper status and the current paper size flash on the LCD Press the Paper Select button to select A4 or LTR and press the OK button 2 Pull out the paper output tray and the output tray extension 3 Press the Black button or the Color button The printer starts c...

Page 88: ... the paper feed rollers turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed rollers contact your nearest Canon service center to request a repair 88 ...

Page 89: ...r tray with the open side facing you 3 Pull out the paper output tray and the output tray extension 3 Press the Setup button until 8 appears on the LCD 4 Press the Black button or the Color button The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again Note When performin...

Page 90: ...90 ...

Page 91: ... Handling Precautions Transporting Your Printer When repairing lending or disposing of the printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Indication of LCD Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Specifications 91 ...

Page 92: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 92 ...

Page 93: ... of the printer may cause injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the printer Do not transport or use the printer on a slant vertically or upside down as the ink may leak and damage the printer When loading a thi...

Page 94: ...ate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or modificati...

Page 95: ...CNR 102 de l IC Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et le corps à l exception des extrémités mains poignets pieds et chevilles Environmental Information Reducing your environmental impact Power Consumption and Operational Modes The amount of electricity a device consumes depends on the way the device is used This produ...

Page 96: ...96 ...

Page 97: ...tronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Al...

Page 98: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 99: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 100: ...ler produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug af...

Page 101: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 102: ...y Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www ca...

Page 103: ...rópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované z...

Page 104: ...s ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti s...

Page 105: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 106: ...om uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru za...

Page 107: ...s Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When repairing lending or disposing of the printer Keeping Print Quality High 107 ...

Page 108: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 109: ... any object on the document cover Do not place any object on the document cover It will fall into the rear tray when the document cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 109 ...

Page 110: ... transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the ON lamp is off and unplugging the power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 ...

Page 111: ...e stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it 1 Press the Setup button until 17 appears on the LCD 2 Press the Color button or the Black button 111 ...

Page 112: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When Unplugging the Printer make sure that the ON lamp is not lit Print periodically Just as the tip of a felt pen...

Page 113: ...Main Components and Their Use Main Components Power Supply Indication of LCD 113 ...

Page 114: ...Main Components Front View Rear View Inside View Operation Panel 114 ...

Page 115: ... here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper 5 cover Open to replace the FINE cartridge or remove jammed paper inside the printer 6 paper output tray Printed paper is ejected Pull out it before printing 7 output tray extension Extend to support ejected paper Extend it when printi...

Page 116: ... 8 operation panel Use to change the settings of the printer or to operate it Operation Panel 9 platen glass Load an original here 116 ...

Page 117: ... supplied power cord 2 USB port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer 117 ...

Page 118: ... should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The area around the parts A may be splattered with ink This does not affect the performance of the printer Do not touch the parts A The printer may not print properly if you touch them 118 ...

Page 119: ...ireless Direct 5 Information button Starts printing network settings information 6 Setup button Select a menu to perform printer maintenance and to change printer settings Pressing this button repeatedly switches the segment display on the LCD 7 Alarm lamp Lights or flashes when an error occurs 8 ink lamps Light or flash when ink runs out etc The upper lamp indicates the black FINE cartridge statu...

Page 120: ...n job in progress Holding this button down lets you select maintenance options or printer settings 13 Black button Starts black white copying You can also press this button to finalize your selection for the setting item 14 Color button Starts color copying You can also press this button to finalize your selection for the setting item In the software applications or manuals the Color and Black but...

Page 121: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 121 ...

Page 122: ...er is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button except the ON button or perform the print operation You cannot change the wait time before the LCD turns off 122 ...

Page 123: ...curs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default For details on the auto power on feature see below From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power Turni...

Page 124: ...tomatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This is the default setting For details on the auto power off feature see below From the printer Turning on off Printer Automatically From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power 124 ...

Page 125: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 125 ...

Page 126: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 126 ...

Page 127: ...er Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wireless LAN is enabled but the printer is not connected to the wireless router 3 Direct Appears when Wireless Direct is enabled 4 Setup Appears by pressing the Setup button During this icon select a menu to perform printer maintenance and to change printer settings 5 Seg...

Page 128: ... 7 Paper size Displays the current paper size The paper size also flashes while you select the paper size after pressing the Paper Select button 128 ...

Page 129: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel 129 ...

Page 130: ...Changing Printer Settings from Your Computer Mac OS Managing the Printer Power Changing the Printer Operation Mode 130 ...

Page 131: ...on function automatically turns on the printer when data is received 1 Selecting Device settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 132: ... the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as the value decreases If the paper gets stained because the next page is ejected before the ink on the pri...

Page 133: ...Changing Settings from Operation Panel Quiet setting Turning on off Printer Automatically Initializing Printer Settings Switching Disabling Wireless Connection Function 133 ...

Page 134: ...he Color button To disable the function press the Black button Important Operating speed may be reduced compared to when the quiet mode is not selected Note You can set the quiet mode from the operation panel of the printer the computer No matter how you set the quiet mode the mode is applied when you perform operations from the operation panel of the printer or printing and scanning from the comp...

Page 135: ...printing operation from a computer over network may become impossible To use the printer over network perform setup according to the instructions on our website Follow the procedure below to initialize the printer settings 1 Make sure that the printer is turned on 2 Press the Setup button until 17 appears on the LCD 3 Press the Color button or the Black button All the printer settings are initiali...

Page 136: ...onnection Function Follow the procedure below to switch the wireless connection function or to disable it 1 Make sure that the printer is turned on 2 Press the Network button 3 Make sure that the icon has disappeared on the LCD 136 ...

Page 137: ...e Print width 8 inches 203 2 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm Standard printing Top margin Square size 0 24 inches 6 0 mm Other sizes 0 12 inches 3 0 mm Bottom margin Square size 0 24 inches 6 0 mm Other sizes 0 20 inches 5 0 mm Left margin Letter Legal 0 26 inches 6 4 mm Square size 0 24 inches 6 0 mm Other sizes 0 14 inches 3 4 mm Right margin Le...

Page 138: ... Paper Support and Paper Output Tray retracted Weight Approx 8 5 lb Approx 3 9 kg With the FINE Cartridges installed Canon FINE Cartridge Total 1280 nozzles BK 320 nozzles C M Y each 320 nozzles Copy Specifications Multiple copy max 20 pages Scan Specifications Scanner driver Windows TWAIN 1 9 Specification WIA Maximum scanning size A4 Letter 8 5 x 11 7 216 x 297 mm Scanning resolution Optical res...

Page 139: ...tration password Minimum System Requirements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows 7 SP1 Note Operation can only be guaranteed on a PC with pre installed Windows 7 or later NET Framework 4 5 2 or 4 6 is required Hard Disk Space 3 GB Note For bundled software installation The necessary amount of hard ...

Page 140: ...ion is required to use Easy WebPrint EX and all the user s guide Easy WebPrint EX Internet Explorer 8 9 10 and 11 for Windows is required Windows Some functions may not be available with Windows Media Center Windows The TWAIN driver ScanGear is based on the TWAIN 1 9 Specification and requires the Data Source Manager bundled with the operating system In an in house network environment the 5222 por...

Page 141: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 141 ...

Page 142: ...l number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 Paper for printing photos Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Paper other than genuine Canon paper Plain Paper including recycled paper Paper Load Limit Paper Settin...

Page 143: ...es Special page sizes must be within the following limits Minimum size 3 50 x 5 00 inches 89 0 x 127 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine Canon paper 143 ...

Page 144: ...5 cm 20 sheets 2 Photo Paper Plus Glossy II PP 201 1 5 x 7 13 x 18 cm Square 5 x 5 127 x 127 mm 10 sheets 4 x 6 10 x 15 cm 20 sheets 2 Photo Paper Plus Glossy II PP 301 1 5 x 7 13 x 18 cm Square 5 x 5 127 x 127 mm 10 sheets 4 x 6 10 x 15 cm 20 sheets 2 Paper other than Genuine Canon Paper Common Name Rear Tray Paper Output Tray Plain Paper including recycled paper 3 Approx 60 sheets 10 sheets Lega...

Page 145: ...is too thick plain paper weighing more than 28 lb 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesi...

Page 146: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 147: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Paper Settings 147 ...

Page 148: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software AirPrint Printing Using Canon Application Software Printing Using a Web Service 148 ...

Page 149: ...Printing Using AirPrint Basic Adding AirPrint Printer How to Open AirPrint Printer Settings Screen Display the Printing Status Screen Deleting the Undesired Print Job Removing AirPrint Printer That Is No Longer Required from List of Printers 149 ...

Page 150: ... automatically turns itself on when receiving a print job 2 Load paper in printer 3 Start printing from your application software The Print dialog opens 4 Select printer Select your model from the Printer list in the Print dialog Note Click Show Details to switch the setup window to the detailed display 5 Check print settings Set items such as Paper Size to the appropriate size as well as Feed fro...

Page 151: ...er to Mac OS help 6 Click Print When you execute printing the printer prints according to the specified settings Note It can take the wireless LAN a few minutes to get connected after the printer turns on Print after checking that the printer is connected to the network You cannot use AirPrint if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Ref...

Page 152: ...Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off Printer is either connected to the wireless router or directly connected to the PC To use the printer with a USB connection select USB Multifu...

Page 153: ...age Setup Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 153 ...

Page 154: ...sent to the printer Open System Preferences and select Printers Scanners To display the printing status screen select the name of your printer model from the printer list and then click Open Print Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the sp...

Page 155: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 155 ...

Page 156: ...rinter and PC You cannot remove the AirPrint printer if not logged in as the administrator For information about an administrative user refer to the user s manual for the Mac OS 1 Open System Preferences and select Printers Scanners 2 Delete AirPrint printer from list of printers Select the AirPrint printer you wish to remove from the list of printers and click Click Delete Printer when the confir...

Page 157: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing Scanning with Wireless Direct 157 ...

Page 158: ... version of iOS Requirement The iOS device and the printer must be connected to the same network over a LAN Printing with AirPrint from iOS Device 1 Check that printer power is on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Tap operation icon using your iOS device s application The following screen appears when printin...

Page 159: ...your model name from Printer on Printer Options Important Because some applications do not support AirPrint Printer Options may not be displayed If an application does not let you use printer options you cannot print from that application 159 ...

Page 160: ...ms when using AirPrint An error may occur if the paper size set in the print dialog is different from the paper size set on the printer For instructions on what to do if an error occurs see Paper Settings Paper Size The iOS device displays the paper size that is set on the printer Important Depending on the device or OS the initial settings of paper size may differ from the above mentioned Test pr...

Page 161: ...m printer Use Stop button to cancel the print job From iOS device Click the Home button in the iOS device twice to switch to multitask mode swipe towards the right to display Print Center then tap on it In the screen that appears tap on the print job to be deleted and then tap Cancel Printing 161 ...

Page 162: ...an connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to prepare for Wireless Direct Printer s LAN settings Enabling Wireless Direct of Printer Settings of a device to connect Connecting the Device to the Printer Enabling Wireless Direct of Printer 1 Make...

Page 163: ...ected to the printer Note You can check the printer s password by printing the network setting information Printing Network Settings Depending on the device you are using entering the password is required to connect a device to the printer via wireless LAN Enter the password specified for the printer Printing Scanning with Wireless Direct Connect a device and the printer and start printing or scan...

Page 164: ...tBridge Wireless LAN compliant device the smartphone or the tablet and when you print from the computer Default Setting for Displaying the Error Code which Prevents Misprinting Media type is set depending on the paper size specified on the LCD Paper size Media type A4 LTR LGL B5 A5 Plain paper KG 4 x6 10x15cm 5 x7 13x18cm 5 x5 13x13cm Photo paper Hide Other After loading paper When you load paper ...

Page 165: ...setting for printing A5 Paper size setting set to the printer A4 When you start printing an error code appears on the LCD Select one of the operations below Printing by paper size setting for printing You print on the paper loaded without changing the paper size setting Press the Color button or the Black button 165 ...

Page 166: ... Prevents Misprinting When you print from the PictBridge Wireless LAN compliant device the smartphone or the tablet The error code which prevents misprinting is enabled by default To change the display setting 1 Press the Setup button until 15 appears on the LCD 2 Press the Color button to enable the error code display or the Black button to disable the error code display When you print from Windo...

Page 167: ...Copying Making Copies on Plain Paper Basics Copying on Photo Paper Copying Using Smartphone or Tablet 167 ...

Page 168: ...shing to lit the printer starts copying Remove the original on the platen glass after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Press the same button Color button or Black button as the one which you previously pressed To cancel copying Press the Stop button Importa...

Page 169: ...aper The original is copied on plain paper with borders Print Quality For the print quality of copying you can select either Standard mode or Draft mode speed priority Standard mode The quality is given priority over print speed Press the Color or Black button for less than 2 seconds in step 4 Draft mode The print speed is given priority over quality Press and hold down the Color or Black button f...

Page 170: ...nt display changes from flashing to lit the printer starts copying Remove the original on the platen glass after copying is complete To make multiple copies Press the Color button or the Black button repeatedly according to the number of copies you want during the segment display flashes Press the same button Color button or Black button as the one which you previously pressed To cancel copying Pr...

Page 171: ...y reducing enlarging to fit the paper size of photo paper The original is copied on photo paper without borders If you copy the rectangular original on the square size paper it will be copied with missing the top and bottom edges or the left and right edges 171 ...

Page 172: ...Scanning Scanning from Computer Windows Scanning from Computer AirPrint Scanning Using Smartphone Tablet 172 ...

Page 173: ...rPrint Scanning According to Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer 173 ...

Page 174: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 174 ...

Page 175: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 176: ...Note To set the applications to integrate with see Settings Dialog 176 ...

Page 177: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Make sure scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cancel...

Page 178: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 178 ...

Page 179: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 180: ...Scanning Tips Positioning Originals Scanning from Computer 180 ...

Page 181: ...g the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected If scanned by detecting the item ty...

Page 182: ...lace up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Placing Documents ADF Auto Document Feeder Important Do not leave thick items on the platen when scanning from the ADF May result in paper...

Page 183: ...h of documents Insert the documents face up until a beep sounds To scan both sides of the documents place the documents face up Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 183 ...

Page 184: ...Scanning Using Smartphone Tablet Using PIXMA MAXIFY Cloud Link Printing Scanning with Wireless Direct 184 ...

Page 185: ...Cannot Install MP Drivers Windows An Error Occurs Message Support Code Appears Frequently Asked Questions Examples of Problems Printer Does Not Work Power Does Not Come On Power Shuts Off By Itself LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying Printing Stops Cannot Print Using AirPrint Printing Is Slow No Ink Comes Out List of Support Co...

Page 186: ...annot Install MP Drivers Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating MP Drivers in Network Environment Windows Error or Message Appears An Error Occurs Message Support Code Appears Error Message Appears on PictBridge Wireless LAN Compliant Device List of Support Code for Error IJ Scan Utility Error Messages Windows IJ Scan Utility Lite Error Me...

Page 187: ...not Be Used After Replacing Wireless Router or Changing Its Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wireless LAN Setup Connecting to Another Computer via LAN Changing from USB to LAN Connection Cannot Print or Connect LAN Se...

Page 188: ...Wireless Direct Cannot Print or Connect Printer Suddenly Cannot Be Used Cannot Access to Internet on Wireless LAN from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Network Information Restoring to Factory Defaults Printing Network Settings Default Network Settings Changing Wireless LA...

Page 189: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 189 ...

Page 190: ...twork While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wireless LAN 190 ...

Page 191: ...us Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check P...

Page 192: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn th...

Page 193: ...ettings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If above does not solv...

Page 194: ...o allow wireless communication Make sure the icon is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 194 ...

Page 195: ...etween them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequ...

Page 196: ...anufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting the printer to the wireless rout...

Page 197: ...Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Wind...

Page 198: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup folder on th...

Page 199: ...er see the instruction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wireless router note that different SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of SSID After checking ...

Page 200: ...he USB cable Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer and computer and connect it again 2 Make sure no printer operation i...

Page 201: ...at installation has not been completed appears click Abort on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click Back to Top on Select Printer screen 4 Click Exit on Start Setup screen and finish setup 3 Turn off printer 4 Restart computer 5 Make sure you have no application software running 6 Perform setup on web page 20...

Page 202: ... setup from the web page Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Download it from the web page For Windows For Mac OS Check4 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of the wireless router To check the settings of...

Page 203: ...ce like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal strength and move printer and w...

Page 204: ...ear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check10 If printer is connected to an AirPort Base Station via LAN make sure you use alphanumeric characters for networ...

Page 205: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 205 ...

Page 206: ...erval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or connection status see the instruction manual supplied with the w...

Page 207: ... communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Note Though an antenna is attached to most wirele...

Page 208: ...s check their settings Some programs use a firewall by default Check10 If printer is connected to an AirPort Base Station via LAN make sure you use alphanumeric characters for network identifier SSID Mac OS If the problem is not resolved redo setup For Windows Perform setup using the Setup CD ROM or from the web page For Mac OS Perform setup from the web page Positioning Make sure there are no obs...

Page 209: ...es between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same f...

Page 210: ...ters can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or IP address of your computer see Checking Computer IP Address or MAC Address 210 ...

Page 211: ...tility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Not...

Page 212: ... to 4 and authentication method must be the same for the wireless router the printer and your computer To communicate with a wireless router that uses automatically generated WEP keys you must set the printer to use the key generated by the wireless router entering it in hexadecimal format For Windows When the WEP Details screen appears after you click Search on the Network Settings Wireless LAN s...

Page 213: ...e Setup Utility For Windows Starting Up IJ Network Device Setup Utility For Mac OS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate...

Page 214: ...to use and the authentication method must be the same for the printer the wireless router and the computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the compu...

Page 215: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 215 ...

Page 216: ...w For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Enter ipconfig all and press Enter The IP addre...

Page 217: ...XX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place For Mac OS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless rout...

Page 218: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 218 ...

Page 219: ... defaults redo setup using the Setup CD ROM or from the web page For Mac OS Initialization erases all network settings on the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults redo setup from the web page Press the Setup button until 11 appears on the LCD and press the Black but...

Page 220: ...Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 220 ...

Page 221: ... a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Download it from the web page For Windows For Mac OS...

Page 222: ... printer s name is selected in Printer in the Print dialog Note To make the printer the one selected by default select the printer for Default printer Check6 Is print data extremely large Windows Click Print Options on Page Setup sheet of the printer driver Then set Prevention of Print Data Loss to On in the dialog that appears This may reduce print quality Check7 If printing from your computer re...

Page 223: ...e cover Check3 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly After performing the print head cleaning print the nozzle check ...

Page 224: ... If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge 224 ...

Page 225: ...f the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 Mak...

Page 226: ...Check6 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair 226 ...

Page 227: ...or Copying Check the settings using the operation panel Making Copies on Plain Paper Copying on Photo Paper Printing from a PictBridge Wireless LAN compliant device Check the settings on your PictBridge Wireless LAN compliant device PictBridge Wireless LAN Print Settings Printing from your computer Windows Check the settings using the printer driver Basic Printing Setup Check2 Make sure appropriat...

Page 228: ...eft for a long period of time After printing dry the paper sufficiently avoid high temperatures high humidity and direct sunlight and store or display indoors at room temperature and normal humidity To avoid direct exposure to air we recommend that you store the paper in an album plastic folder photo frame etc 228 ...

Page 229: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 229 ...

Page 230: ...head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check3 When a FINE cartridge runs out of ink replace it with a new one Check4 When using paper with one printable surface make sure paper is loaded with printable side facing up P...

Page 231: ...platen glass Cleaning the Platen Glass and Document Cover Check7 Make sure original is properly loaded on platen glass Loading Originals Check8 Is original loaded with side to be copied facing down on platen glass Check9 Did you copy a printout done by this printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Rep...

Page 232: ... twice Perform print head deep cleaning If the problem is not resolved after performing print head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check2 When a FINE cartridge runs out of ink replace it with a new one Check3 Is FINE...

Page 233: ...inted colors may not match screen colors due to basic differences in the methods used to produce colors Color control settings and environmental differences can also affect how colors appear on the screen Therefore colors of printing results may be different from those on the screen 233 ...

Page 234: ...y adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position For Mac OS Adjusting Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the printer driver may improve the pr...

Page 235: ...t curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded on the rear tray for a long time may cause the paper to curl In this case load the paper with the other side facing up It may resolve the problem Other Paper If the paper corners curl more than 0 1 ...

Page 236: ...abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion following the procedure below 1 Make sure printer is turned on 2 Open printer driver setup window Opening Printer Driver s Setup Screen 3 Click Maintenance tab and Custom Settings 4 Select Prevent paper abr...

Page 237: ...lex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the correct paper size Check10 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Make sure print...

Page 238: ...Scanning Problems Mac OS Scanning Problems 238 ...

Page 239: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 239 ...

Page 240: ...nnection check the connection status and reconnect as needed Check 3 With USB connection connect the USB cable to a different USB port on the computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer 240 ...

Page 241: ...lication software supports AirPrint Check 2 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application 241 ...

Page 242: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 242 ...

Page 243: ...wer plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair 243 ...

Page 244: ...shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool 1 Open Canon IJ Printer Assistant Tool Maintenance tab Description 2 Select printer you are using from pulldown menu and select ...

Page 245: ...rts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Does the operating system of your computer support Hi Speed USB connection Install the latest update for your computer I...

Page 246: ...Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 246 ...

Page 247: ...Installation and Download Problems Cannot Install MP Drivers Windows Updating MP Drivers in Network Environment Windows 247 ...

Page 248: ...7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert it Restart your computer If the icon st...

Page 249: ...tall the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers 249 ...

Page 250: ...structions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the n...

Page 251: ...Errors and Messages An Error Occurs Message Support Code Appears 251 ...

Page 252: ... message When an error occurs a message appears on the computer screen and an error code on the LCD For some errors a support code error number appears When a Support Code and a message are displayed on the computer screen Windows When an error code appears The Alarm lamp lights up and an error code appears The ON lamp and Alarm lamp flash alternately and an error code appears 252 ...

Page 253: ...upport code corresponding with it See the table below for details Error Code Support Code Cause Action E02 1000 3442 3443 3444 Printer is out of paper Printing one side is complete if you are per forming manual duplex printing If the printer is out of paper 1000 If you are performing manual duplex print ing 253 ...

Page 254: ...e may still be attach ed to FINE cartridge holder 1890 E11 4102 4103 Cannot perform printing with current print set tings Perform printing after you have changed print settings E12 4100 Specified data cannot be printed 4100 E13 1686 The ink may have run out 1686 E14 1684 FINE cartridge cannot be recognized 1684 E15 1682 FINE cartridge cannot be recognized 1682 E16 1688 The ink has run out 1688 E23...

Page 255: ...ction manual supplied with the wireless router and check the settings E38 Cannot connect to a wireless router Cannot change the LAN settings Press the printer s Black or Color button to re solve the error Check the following if the printer s wireless LAN is enabled if you select a proper wireless router to connect if the passphrase you entered is correct if the specified SSID is correct After chec...

Page 256: ... of failing to connect Google Cloud Print Press the printer s Black or Color button to re solve the error Delete registered information of Google Cloud Print from your computer or smartphone E54 Only information registered to the printer is de leted because of failing to connect IJ Cloud Printing Center Press the printer s Black or Color button to re solve the error Delete registered information o...

Page 257: ...n the platen glass Make sure the original is set in the correct position and orientation After checking the above perform operations again E65 Saving scanned data failed because the print er s memory is full Press the printer s Black or Color button to re solve the error Take measures below Reduce the resolution and rescan the orig inal Reduce the amount of original to be scan ned at a time P02 51...

Page 258: ...943 6944 6945 6946 P10 B202 B203 B204 B205 Printer error has occurred Turn off printer and unplug it Contact your nearest Canon service center to request a repair Note For details on how to resolve errors without Support Codes see Message Support Code Appears 258 ...

Page 259: ...he Printer for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn it on The ON lamp flashes while the printer is initializing Wait until the ON lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connect...

Page 260: ...Properties screen does not appear make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool success...

Page 261: ...does not reappear Note When the information is being sent a warning such as an Internet security message may appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey To send the information automatically...

Page 262: ... Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended Survey Program is uninstalled Follow the on screen instructions Inkjet Printer Scanner Fax...

Page 263: ...the Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To stop sending the information Click Turn off This stops the Inkjet Printer Scanner Fax Extended Surv...

Page 264: ...on Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent If the check box is selected the information will be sent automatically If the check box is not selected Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time ...

Page 265: ...e Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1430 1485 1682 1684 1686 1688 168A 1700 1701 1712 1713 1714 1715 1890 2000 to 2ZZZ 2114 2123 2900 2901 3000 to 3ZZZ 3412 3439 3440 3441 3442 3443 3444 3445 3446 4000 to 4ZZZ 4100 4102 4103 495A 5000 to 5ZZZ 5011 5012 5050 5100 5200 5205 5206 5B00 5B01 5B12 5B13 5B14 5B15 6000 to 6ZZZ 6000 6500 6800 6801 6900 6901 ...

Page 266: ... A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes see also List of Support Code for Error Paper Jams 266 ...

Page 267: ...owing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 267 ...

Page 268: ... the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and press printer s OK button The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If you turned off t...

Page 269: ...nting before you turn off the printer 1 Turn off printer and unplug it 2 Retract paper output tray and open cover Important Do not touch clear film A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE cartridge holder If the jammed paper is under the FINE cartridge holder move the FINE cartridge holder to the fa...

Page 270: ...aper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 6 Make sure all jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper 270 ...

Page 271: ...ng Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service ...

Page 272: ...the corresponding actions below Load paper in the rear tray Align the paper guide with the paper stack when you load paper Select a paper size for the paper in the rear tray by pressing the printer s Paper Select button After carrying out the above measures press the printer s OK button Note To cancel printing press the printer s Stop button 272 ...

Page 273: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not close it while you are replacing a FINE cartridge 273 ...

Page 274: ...close the cover Press the printer s OK button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was printed when the cover is opened Retry printing Important Do not open or close the cover during printing as this can damage the printer 274 ...

Page 275: ... Cause FINE cartridge is not installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 275 ...

Page 276: ...Do Remove the FINE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one If this still does not solve the problem contact your nearest Canon service center to request a repair 276 ...

Page 277: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 277 ...

Page 278: ...ause FINE cartridge cannot be recognized What to Do Replace the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 278 ...

Page 279: ... detected If you want to continue printing without this function press the printer s Stop button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition 279 ...

Page 280: ...ter s Stop button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Replace the empty ink cartridge immediately after the printing The resulting print quality is not satisfactory if printing is continued under the ink out condition 280 ...

Page 281: ...act the output tray extension and the paper output tray open the cover and then remove the FINE cartridges Make sure the FINE cartridge compatible with the printer is installed Then install the FINE cartridges again Replacing a FINE Cartridge Push up the FINE cartridge until it clicks into place After installing close the cover 281 ...

Page 282: ...full What to Do Press the printer s OK button to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 282 ...

Page 283: ...en removed from the FINE cartridge holder If the protective material or tape is still there retract the output tray extension and the paper output tray to remove it Pull down the tape to remove the protective material If the cover is open close it If this does not solve the problem contact your nearest Canon service center to request a repair 283 ...

Page 284: ...ure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle is not clogged Check the print head condition by printing the nozzle check pattern After checking the above start over auto print head alignment from the beginning If the error is still not resolved ...

Page 285: ...ad print head alignment sheet on platen glass Place the printed side down and align the mark in the bottom right corner of the sheet with the alignment mark 2 Slowly close the document cover and press printer s Black or Color button The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 285 ...

Page 286: ...el printing change the media type or paper size setting and then retry printing When the media type is set to Photo Paper Plus Glossy II Set the paper size to 4 x 6 10 x 15 cm 5 x 7 13 x 18 cm or Square 5 x 5 13 x 13 cm When the media type is set to Glossy Photo Paper Set the paper size to 4 x 6 10 x 15 cm 286 ...

Page 287: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 287 ...

Page 288: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 288 ...

Page 289: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 289 ...

Page 290: ...the FINE cartridges are properly installed Push up the FINE cartridge until it clicks into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A If you soil or scratch this part by touching it with paper or your hand it...

Page 291: ...error has occurred What to Do Turn off printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 291 ...

Page 292: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 292 ...

Page 293: ... remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 293 ...

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