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Canon PIXMA TR7022, Online Manual, Page: 287 / 346

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Canon PIXMA TR7022 Online Manual Download Page 287

USB Connection Problems

Make sure of the checking item below when you find one of the followings.

• Printing/Scanning is slow.
• Hi-Speed USB connection does not work.
• A message such as "

This device can perform faster

" appears. (Windows)

Note

• If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of

Full-Speed or Low-Speed. In this case, the printer works properly but printing or scanning speed may
slow down due to the communication speed.

Check

 Check following to make sure your system environment supports Hi-Speed USB

connection.

• Does the USB port on your computer support Hi-Speed USB connection?

• Does the USB cable or the USB hub support Hi-Speed USB connection?

Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10
feet / 3 meters or so.

• Is the Hi-Speed USB driver working properly on your computer?

Make sure the latest Hi-Speed USB driver is working properly and obtain and install the latest version of the
Hi-Speed USB driver for your computer, if necessary.

Important

• For more information, contact the manufacturer of your computer, USB cable, or USB hub.

287

Summary of Contents for PIXMA TR7022

Page 1: ...TR7000 series Online Manual English ...

Page 2: ...ice Setup Utility macOS 49 IJ Network Device Setup Utility 50 Starting Up IJ Network Device Setup Utility 51 Diagnosing and Repairing Network Settings 52 List of Models Which Does Not Support Diagnosis and Repair Function 53 Handling Paper Originals FINE Cartridges etc 54 Loading Paper 55 Paper Sources 56 Loading Plain Paper Photo Paper in Rear Tray 57 Loading Plain Paper in Cassette 62 Loading En...

Page 3: ...ing the Print Heads 107 Adjusting Print Head Position 109 Checking Ink Status from Your Computer 110 Cleaning 111 Cleaning Paper Feed Rollers 112 Cleaning Inside the Printer Bottom Plate Cleaning 114 Overview 117 Safety 118 Safety Precautions 119 Regulatory Information 122 WEEE EU EEA 124 Handling Precautions 125 Legal Restrictions on Scanning Copying 126 Printer Handling Precautions 127 Transport...

Page 4: ... 152 Changing the Printer Operation Mode 153 Changing Settings from Operation Panel 154 Changing Settings from Operation Panel 155 Setting Items on Operation Panel 157 Print settings 158 LAN settings 159 Other device settings 164 Language selection 165 Firmware update 166 Reset setting 167 Feed settings 168 Web service setup 169 ECO settings 170 Quiet setting 172 System information 173 Specificati...

Page 5: ...06 Making Copies 207 Setting Items for Copying 208 Scanning 210 Scanning from Computer macOS 211 Scanning According to Item Type or Purpose IJ Scan Utility Lite 212 IJ Scan Utility Lite Features 213 Scanning Easily Auto Scan 215 Scanning Documents and Photos 217 Scanning Tips 218 Positioning Originals Scanning from Computer 219 Frequently Asked Questions 224 Network Settings and Common Problems 22...

Page 6: ...s Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines 267 Colors Are Unclear 271 Lines Are Misaligned Distorted 273 Paper Is Smudged Printed Surface Is Scratched 274 Vertical Line Next to Image 278 Scanning Problems macOS 279 Scanning Problems 280 Scanner Does Not Work 281 Scanner Driver Does Not Start 282 Mechanical Problems 283 Printer Does Not Turn On 284 Printer Turns Off ...

Page 7: ...ammed inside Printer 307 Removing Jammed Paper from Rear Side 311 1000 316 1003 317 1200 319 1401 320 1430 321 1485 322 1650 323 1651 324 1682 325 1686 326 1687 327 1688 328 Shipping Tape etc Are Still Attached 1890 329 2110 330 2113 333 2114 336 4103 339 5011 340 5012 341 5100 342 5200 343 5B02 344 6000 345 C000 346 ...

Page 8: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 8 ...

Page 9: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 10: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 10 ...

Page 11: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregiste...

Page 12: ...l mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship...

Page 13: ...medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute all cop...

Page 14: ...ll other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting s...

Page 15: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 16: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 17: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 18: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 19: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 20: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 21: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 22: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 23: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 24: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 25: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 26: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 27: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 28: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 29: ... cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data connection automatically depending on your device Transmission fees for connecting to the Internet using a mobile data connec...

Page 30: ... Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can diagnose or repair network settings using IJ Network Device Setup Utility For Windows IJ Network Device Setup Utility Wind...

Page 31: ...led while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless router and you then connect it to a...

Page 32: ... and then redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the dev...

Page 33: ...Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi Fi Connection Connecting with Wireless Direct 33 ...

Page 34: ... Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable disable communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network name SSID DIRECT abXX TR7000series 1 Password YYYYYYYYYY 2 Wi Fi security WPA2 PSK AES Connection request confirmation Displayed 1 ab...

Page 35: ... 2 The password is specified automatically when the printer is turned on for the first time 35 ...

Page 36: ...r names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network settings i...

Page 37: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 37 ...

Page 38: ...and press OK button 9 When the confirmation screen for printing passwords appears select ON or OFF and press OK button The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product informa...

Page 39: ...A PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable Disable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 State...

Page 40: ...active 3 2 34 Security Protocol Security method ESP ESP AH AH Blank Not selected 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption...

Page 41: ...onjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX XXX XXX XXX 5 16 Secondary Server Secondary server ad dress XXX XXX ...

Page 42: ...Registered 7 4 Log Transmission Sta tus Transmission result Not activated Processing Server error Connection error Timeout error Error Awaiting server response Active 7 5 Subscription Informa tion Subscription Informa tion Subscription agreement information Printed with or without subscription agreement 7 5 1 Subscription Ink 7 5 2 Remaining Offline Prints 7 5 3 Installed Cartridge Type 7 5 4 Onli...

Page 43: ...tility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Check that printer is turned on 2 Press and hold Wireless connect button for 3 seconds LCD and Operation Panel 3 Perform operations following instructions on your computer smartphone tablet 4 If message saying setup is completed appear...

Page 44: ...g a smartphone tablet computer to the printer Important You can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on 2 Press the OK button on HOME screen 3 Select Device settings and press the OK button ...

Page 45: ...ton on HOME screen 3 Select Device settings and press the OK button 4 Select LAN settings and press the OK button 5 Select Wireless Direct and press the OK button 6 Select Connect to smartphone and press the OK button 7 To connect with an iPhone iPad select iPhone iPad To connect with a non iPhone iPad select Others and press the OK button iPhone iPad 1 Check displayed message and select Next 2 Sc...

Page 46: ...ireless direct compatible device connects to the printer a confirmation screen asking for permission to connect is displayed on the printer LCD Make sure the name on the LCD is the same as that of your wireless communication device and select Yes You can print from your smartphone or tablet by installing Canon PRINT Inkjet SELPHY Download it from App Store and Google Play For iOS For Android Chang...

Page 47: ...ically 1 Select Auto update 2 Select Yes 3 To show the password select ON and to hide the password select OFF You can check the updated setting Change password Change the password for Wireless Direct To set manually 1 Select Change manually The input screen is displayed 2 Enter the new password 10 characters 3 Confirm the inputted content and press the Start button To set automatically 1 Select Au...

Page 48: ...t an unauthorized access we recommend you should select the setting to display the confirmation screen Note If you change the Wireless Direct setting of the printer also change the wireless router setting of the device 48 ...

Page 49: ...evice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 49 ...

Page 50: ...mputer on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install IJ Network Device Setup Utility disable block function of firewall 50 ...

Page 51: ...ect IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device Setup Utility starts diagnosis and repair of network Diagnosing and Repairing Network Settings 51 ...

Page 52: ...List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communic...

Page 53: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 53 ...

Page 54: ...Handling Paper Originals FINE Cartridges etc Loading Paper Loading Originals Replacing a FINE Cartridge 54 ...

Page 55: ...Loading Paper Paper Sources Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 55 ...

Page 56: ...4 B5 A5 or Letter sized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cas...

Page 57: ...se for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled pa...

Page 58: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 58 ...

Page 59: ...ot slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 59 ...

Page 60: ...paper setting confirmation screen for the rear tray appears on the LCD 8 If page size and media type on LCD match size and type of paper loaded in rear tray select OK If not select Change to change the settings in accordance with the size and type of the loaded paper 60 ...

Page 61: ...ettings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings Before printing make print settings in accordance with the pape...

Page 62: ...edia Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Check3 in Paper Is Smudged ...

Page 63: ...ssette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion F the paper may not be fed properly 63 ...

Page 64: ...ks into place 6 Slide right paper guide to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G Keep the paper stack height below the tabs H of the paper guides 64 ...

Page 65: ... Pull out the paper output tray I and open the paper output support J Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance 65 ...

Page 66: ...aper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 66 ...

Page 67: ...istened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view o...

Page 68: ... guide D to open both paper guides 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 68 ...

Page 69: ... align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover gently 69 ...

Page 70: ...s on the LCD 8 If page size and media type shown on LCD match size and type of envelopes loaded in rear tray select OK If not select Change to change the settings in accordance with the size and type of the loaded envelopes 9 Pull out the paper output tray F and open the paper output support G 70 ...

Page 71: ...d on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 71 ...

Page 72: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Supported Originals 72 ...

Page 73: ...ccording to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF Note To scan the original at optimum quality load it on the platen 73 ...

Page 74: ...following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original The printer cannot scan the striped area A 0 04 in 1 mm from the edges ...

Page 75: ...3 Close the document cover gently Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 75 ...

Page 76: ...careful not to let anything get inside the document output slot It may cause damage Note To scan a document at optimum quality load it on the platen The duplex original cannot be scanned automatically by ADF 1 Make sure any original has been removed from platen 2 Open document tray A 3 Slide the document guide B all the way out 76 ...

Page 77: ...ar a beep sound Insert the document until it stops Note For details on the supported originals see below Supported Originals 5 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 77 ...

Page 78: ...s and weight Size Max 8 5 x 14 0 in 216 x 356 mm Min 5 8 x 5 8 in 148 x 148 mm 2 on 1 copying A4 Letter only Quantity A4 Letter Max 35 sheets 20 lb 75 g m2 paper up to 0 14 in 3 5 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 in 0 5 mm high Originals other than the above 1 sheet Thickness 0 003 to 0 005 in 0 07 to 0 13 mm Weight 16 0 to 25 3 lb 60 to 95 g m2 Note Make sure any liquids ...

Page 79: ...Documents with holes Glued documents Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 79 ...

Page 80: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips 80 ...

Page 81: ...ment Installing a used FINE cartridge may cause the nozzles to clog Furthermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Note For Windows if a FINE cartridge runs out of ink you can print with either color or black FINE cartridge in whichever ink remains only for a while For information on how to configure this setting see be...

Page 82: ...n Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important Do not touch the metallic parts or other parts inside the printer 3 Remove the empty FINE cartridge 1 Pick up the ink cartridge locking cover to open it 82 ...

Page 83: ...2 Remove the FINE cartridge 4 Prepare a new FINE cartridge 1 Take new FINE cartridge out of its package and remove protective tape C gently 83 ...

Page 84: ... the FINE cartridge holder The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot 2 Close the ink cartridge locking cover to secure theFINE cartridge Push the ink cartridge locking cover fully until a click sound is heard 6 Close the scanning unit cover To close the scanning unit cover hold it up once then take it down g...

Page 85: ... fingers caught Note If the error message appears on the LCD after the scanning unit cover is closed take appropriate action When Error Occurred If the print head is out of alignment as indicated by misaligned printed ruled lines or similar symptoms align the print head 85 ...

Page 86: ...h a new FINE cartridge This appears when remaining ink level is not known Note The above screen shows estimated ink levels Select Order ink now and press the QR button to display the QR code and access the ink purchasing site Cost of connecting to Internet is to be born by the customer You can check the ink numbers by selecting Ink model number You can also check the ink status on the computer scr...

Page 87: ...r s performance Canon printer performs cleaning automatically according to its condition A small amount of ink is consumed when cleaning Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver So color ink is consumed even when printing in black and white 87 ...

Page 88: ... Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 88 ...

Page 89: ...E cartridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If an error message appears on the LCD see When Error Occurred For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven St...

Page 90: ...not resolved after performing from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved Step5 Replace the FINE cartridge Rep...

Page 91: ...ot Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning the Print Head From the computer For Windows Adjusting Print Head Position Automatically For macOS Adjusting Print Head Position 91 ...

Page 92: ...u need to prepare a sheet of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Nozzle Check The confirmation screen will appear 6 Select Yes 7 Press the OK button The nozzle check pattern will be printed and two pattern confirmation scr...

Page 93: ...tern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not required Select All A confirm the message then select OK For B lines are missing or horizontal white streaks are present in the pattern C or pattern D or in both patterns The cleaning is required Select Also...

Page 94: ...in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head 94 ...

Page 95: ...rinter is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head Do not perform any other operations until the printer completes the cleaning of the print head This takes about 2 minutes The patt...

Page 96: ...Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 96 ...

Page 97: ... A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Deep Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 to 2 minutes The pattern print confi...

Page 98: ... the power and clean the print head deeply again after 24 hours If the problem persists replace the FINE cartridge If the problem persists despite replacing the FINE cartridge contact your nearest Canon service center to request a repair 98 ...

Page 99: ... on the LCD When Error Occurred You need to prepare two sheets of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Print Head Alignment Auto The confirmation screen will appear Note To print and check the current head position alignment...

Page 100: ...ror Occurred 8 When completion message appears select OK Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually For Windows You can also align the print head manually from a computer Adjusting Print Head Position Manually 100 ...

Page 101: ...inter is turned on 2 Load three sheets of A4 or Letter sized plain paper in cassette Loading Plain Paper in Cassette 3 Press the OK button 4 Select Maintenance 5 Select Print Head Alignment Manual The confirmation screen will appear Note To print and check the current head position alignment values select Print the head alignment value 6 Check message and select Yes 7 Press the OK button The print...

Page 102: ...ct the number of that pattern and then press the OK button Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable vertical streaks If all patterns look different choose the pattern in which horizontal streaks are least noticeable Subtle horizontal streaks Noticeable horizontal streaks 102 ...

Page 103: ...en press the OK button Note If all patterns look different choose the pattern in which vertical streaks are least noticeable Subtle vertical streaks Noticeable vertical streaks 14 Repeat these steps for columns L to M 15 Check message and press the OK button The third set of patterns is printed 16 Examine third patterns In column N find pattern in which stripes are least noticeable select the numb...

Page 104: ...k different choose the pattern in which horizontal stripes are least noticeable Subtle horizontal stripes Noticeable horizontal stripes 17 Repeat these steps for columns O to T 18 When completion message appears select OK 104 ...

Page 105: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 105 ...

Page 106: ... Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer Printing a Nozzle Check Pattern Managing the...

Page 107: ... there has it been peeled off completely Any remaining tape will hinder ink output Did you install the inks in their correct positions 3 Perform Cleaning Click Yes Print head Cleaning starts 4 Complete Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleanin...

Page 108: ...ning Click Yes Print head Deep Cleaning starts 4 Complete Deep Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supp...

Page 109: ... 3 Load paper in printer Load two sheets of A4 size or Letter size plain paper into the cassette 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can prin...

Page 110: ...e ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear Ink model number You can look up the correct FINE cartridge for your printer Note To check the ink status you can also display the pop up menu of the Print dialog and select Supply Levels 11...

Page 111: ...ng Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 111 ...

Page 112: ...aning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of cassette remove any paper from the cassette then push it back 8 Press the OK button The paper feed roller will rotate as it is cleaned without paper 9 Make sure that the paper feed r...

Page 113: ...cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 113 ...

Page 114: ...ew piece of paper 1 Check that printer is turned on 2 Press the OK button 3 Select Maintenance 4 Select Bottom plate cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the cassette then press the OK button 7 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 8 Fold one side of the opened paper in anothe...

Page 115: ... facing up and the edge of the half with no crease facing to the far side 10 Insert cassette into printer 11 Pull out the paper output tray A and open the paper output support B 12 Press the OK button The paper cleans the inside of the printer as it feeds through the printer 115 ...

Page 116: ...e When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 116 ...

Page 117: ...g Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 117 ...

Page 118: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 118 ...

Page 119: ...ts such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pulling...

Page 120: ...persists obtain medical advice immediately Moving the printer Do not hold the printer by the cassette Hold the printer by its sides and carry it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration 120 ...

Page 121: ...se ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects...

Page 122: ...e equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use o...

Page 123: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 123 ...

Page 124: ...WEEE EU EEA This regulation is only for European Union and EEA Norway Iceland and Liechtenstein There is no information to inform here 124 ...

Page 125: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 125 ...

Page 126: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 127: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 127 ...

Page 128: ...ent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Unplug the power cord Important Do not unplug the printer while the status bar is lit or flashing or while a screen is displayed in the LCD as it may cause malfunction or damage to the printer making the printe...

Page 129: ...ation may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Press the OK button and select Device settings Reset settings Reset all Yes 129 ...

Page 130: ...ower the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet while the status bar is lit flashing or a screen is displayed in the LCD the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the status bar goes off and the display in the LCD disappears Print per...

Page 131: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 131 ...

Page 132: ...Main Components Front View Rear View Inside View Operation Panel 132 ...

Page 133: ... Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper in Rear Tray Loading Envelopes in Rear Tray F Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Plain Paper in Cassette G Paper Guides Align with right left front sides of the paper ...

Page 134: ... document with the side you want to scan facing up M Document Output Slot Documents scanned from the ADF are delivered here N Operation Panel Use to change the settings of the printer or to operate it Operation Panel O ON button Turns the power on or off Before turning on the power make sure that the document cover is closed Turning the Printer On and Off P Alarm lamp Lights or flashes when an err...

Page 135: ...S Document Cover Open to load an original on the platen T Platen Load an original here 135 ...

Page 136: ...tor Plug in the supplied power cord C Rear Cover Detach when removing jammed paper D Transport Unit Cover Open when removing jammed paper Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause trouble 136 ...

Page 137: ...able cartridge that integrates print head and ink tank C Ink Cartridge Locking Cover Secures the installed FINE cartridge D FINE Cartridge Holder Install the FINE cartridge The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge 137 ...

Page 138: ...used for entering characters D Back button Returns the LCD to the previous screen E Stop button Cancels operation when printing is in progress or when selecting a menu item Pressing this button when you enter characters deletes one character F Start button Press this button to start printing or copying and to confirm the characters entered G OK button Finalizes your selection of items Also used to...

Page 139: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 139 ...

Page 140: ...e status bar is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The display in the LCD will turn off if the printer is not operated for about 10 minutes To restore the display either press a button on the operation panel or perform a print operation 140 ...

Page 141: ... or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON button to turn off the printer Important When you unplug the power cord after turning off the printer be sure to confirm that the status bar goes off and the display in the LCD dis...

Page 142: ...From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 142 ...

Page 143: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 143 ...

Page 144: ...wer cord Unplugging the power cord while the status bar is lit flashing or a screen is displayed in the LCD may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Check that status bar goes off and display in LCD disappears 3 Unplug the power cord The specification of the power cord differs depending on the country or region ...

Page 145: ...en you press the OK button in the Copy standby screen the menu screen appears Using the button to select an item from the menu allows you to perform each setting A Network Displays network status by the icon The icon differs depending on the network of use or the network status 145 ...

Page 146: ...d Wireless Direct are disabled B Ink information When there is a notice about the amount of remaining ink the icon appears The ink is running low Prepare a new FINE cartridge Ink has run out Replace the FINE cartridge with a new FINE cartridge Checking Ink Status on the LCD C Copy settings You can change the copy settings such as the page position color mode and intensity Setting Items for Copying...

Page 147: ... The printer information appears L Use from smartphone The QR code for using smartphone applications appears M Quick guide Displays how to operate the printer and QR cord accessing to the Online Manual Note For details on how to change settings refer to Changing Settings from Operation Panel When the firmware update is available Notices appears in the copy standby screen When you press the OK butt...

Page 148: ...ggles through the input modes in the order lowercase uppercase numeric symbols showing the first available character The following shows available characters in each mode Mode Available characters Lowercase abcdefghijklmnopqrstuvwxyz SP Uppercase ABCDEFGHIJKLMNOPQRSTUVWXYZ SP Numeric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear ...

Page 149: ... have been input press the Start button To insert a space Either press the OK button without selecting any character or switch to the symbol mode and then press the button 5 times To delete character Press the Stop button 149 ...

Page 150: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 150 ...

Page 151: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 151 ...

Page 152: ...n function automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 153: ... deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as...

Page 154: ... Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Smartphone photo print settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 154 ...

Page 155: ...aking the steps to specify Amount of extension as an example 1 Check that printer is turned on 2 Press OK button 3 Select Device settings 4 Select a setting item to adjust The setting screen for the selected item is displayed 5 Select a setting item 6 Select a setting to specify For more on setting items on the operation panel 155 ...

Page 156: ...Setting Items on Operation Panel 156 ...

Page 157: ...gs Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information 157 ...

Page 158: ...i compliant device Note When performing settings from application software or the printer driver these settings will be prioritized If printouts contain margins even though you are printing in Borderless specifying Extended amount Large for this setting may help solve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded i...

Page 159: ...Connection Enabled connected Enabled disconnected Disable Network name SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal strength XXX IPv4 address XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 link lo...

Page 160: ... settings for Wi Fi manually You can specify multiple WEP keys WPS PIN code method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced For details on each setting item Advanced Wireless Direct Show setting info The network settings information of the printer appears when it...

Page 161: ...ced mode Enables disables Wireless Direct Change network name SSID Changes the identifier SSID the printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password for Wireless Direct Connection request confirmation Selecting ON displays the confirmation screen when a Wi Fi Direct compatible device is connecting the printer Advanced For details ...

Page 162: ... name You can use up to 48 characters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR protocol setting Enables disables the LPR setting RAW protocol Enables disables RAW printing LLMNR Enables disables LLMNR Link Local Multicast Name Resolution Selecting Enable allows the printer to detect printer s IP address from the printer name wi...

Page 163: ...Selecting Enable allows you to specify the IPsec security 163 ...

Page 164: ...on the type of original or the state of the document cover forgetting to remove the original may not be detected Status bar settings Change the display of the status bar Advanced mode Enables or disables the status bar display When Disable is selected only the left end of the status bar will light up or flash Brightness Adjusts the brightness of the status bar Wi Fi pairing settings In order to co...

Page 165: ...nglish German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Thai Indonesian Vietnamese 165 ...

Page 166: ...w the on screen instructions to perform update Note If the firmware update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the LCD select OK and try again after a while Check current version You can check the current firmware version Update notification setting When ON is selecte...

Page 167: ...ault Settings only Sets the settings such as the paper size or media type back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current posi...

Page 168: ...r Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Rear tray paper settings Registers the paper size and the media type you load on the rear tray Cassette paper settings Registers the paper size and the media type you load in the cassette Note Plain paper can only be loaded in the cassette Detect paper width Select Enable to automatically detect the...

Page 169: ... setup Registers Deletes the printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center Issue registration code In order to link the web service and printer obtain the registration code from the service origin DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you...

Page 170: ...he OK button 3 Select Device settings 4 Select Other device settings 5 Select ECO settings 6 Select Energy saving settings 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command from a computer or printi...

Page 171: ...s 4 Select Other device settings 5 Select ECO settings 6 Select Two sided print settings A confirmation screen will appear when the default setting for copying is set for two sided printing 7 Select ON or OFF to turn on off two sided printing 171 ...

Page 172: ...g noise while printing is in progress Important When Quiet setting is turned on the operating speed will be slower compared to when it is turned off This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer the printer dr...

Page 173: ...ed Serial number Displays the printer serial number MAC address Wi Fi Displays the MAC address for Wi Fi Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If the password is set to the printer the password may be requested Root certificate thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer Note If the password is set to the ...

Page 174: ...ure 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power ...

Page 175: ... 1 11 or 1 13 Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method Easy wireless connect Minimum System Requirements Conform to the opera...

Page 176: ...0 12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 176 ...

Page 177: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 177 ...

Page 178: ... available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 ...

Page 179: ...ings on the Printer Driver and the Printer Media Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15...

Page 180: ...a 3 Nagagata 4 Yougata 4 Yougata 6 Card 2 17 x3 58 Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 180 ...

Page 181: ...x 80 sheets High Resolution Paper HR 101N 1 Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 ...

Page 182: ...f the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Appr...

Page 183: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 184: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 185: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 185 ...

Page 186: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 186 ...

Page 187: ...inting Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 187 ...

Page 188: ...hods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Select paper size and paper type from printer Register the set paper size and paper type on the print...

Page 189: ...ou are not printing on both sides of the paper Important An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed If printing in A4 A5 JIS B5 or US Letter set the desired feed position Main Tray or Rear Tray from Feed from of the pri...

Page 190: ...to get connected after the printer turns on Print after checking that the printer is connected to the network You cannot print if Bonjour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software you are using Printing of En...

Page 191: ...ing any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation panel For information on how to set the amount of extension see Print settings Important When the Extended amount Large is set the back side of the paper may become smudged 2 Select sheet size for borderle...

Page 192: ...commended if Plain Paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the portion of the document extending off the paper range will not be printed and for this reason the subjects around the perimeter of a photo may not be printed If you are not satisf...

Page 193: ...type according to your purpose When you print on the address side register Hagaki type 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select Hagaki Hagaki A Hagaki K Hagaki K A Ink Jet Hagaki Ink Jet Hagaki A for Media Type from the print dialog Important This pr...

Page 194: ...ided check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address side 5 Click Print The printer prints according to the specified settings 194 ...

Page 195: ...low procedure is not necessary in this case 1 Check whether Default is selected in the displayed dialog Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off Printer is either connected to the wir...

Page 196: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 196 ...

Page 197: ...t Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error message will ...

Page 198: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 198 ...

Page 199: ...he printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appears 1...

Page 200: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 200 ...

Page 201: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 201 ...

Page 202: ...isplay setting is different between when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed If the page size on the LCD matches the size of the paper loaded in the rea...

Page 203: ...cify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing are different from the paper information registered to the printer Ex Paper settings for printing A5 Paper information registered to the printer A4 When you start printing a message will...

Page 204: ...ou load A5 sized paper in the rear tray or in the cassette before you start printing The paper information registration screen is displayed after replacing the paper Register the paper information according to the paper that you loaded Note If you do not know what paper information to register to the printer press the Back button when the screen to select the operation is displayed For more on the...

Page 205: ... Mode When you print from macOS The message which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing even though the paper settings for printing and the paper information registered to the printer are different 205 ...

Page 206: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 206 ...

Page 207: ...display the desired setting item Setting Items for Copying 5 Use the button to specify the number of copies Note You can specify the number of copies even if you select Copies from Copy settings 6 Press the Start button The printer starts copying Remove the original on the platen after copying is complete Important Do not open the document cover or remove the original while Copying is displayed on...

Page 208: ...ss the OK button Note The setting currently specified appears in the selected state Some settings cannot be specified in combination with the setting of other setting items or the copy menu The settings of the Intensity Auto and print quality are retained even if the printer is turned off Number of copies Specify the number of copies Ex Paper source Select a paper source rear tray cassette where p...

Page 209: ...sity Change the intensity brightness Note When you select Intensity Auto you cannot load the original to ADF Auto Document Feeder Enlarge Reduce Select the reduction enlargement method Reducing Enlarging Copies Print quality Select the print quality according to the original Note The Quality Draft can be set when the paper type is normal paper Collate Select whether to obtain sorted printouts when...

Page 210: ...Scanning Scanning from Computer Windows Scanning from Computer macOS 210 ...

Page 211: ...rpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions and settings vary depending on your scanner or printer 211 ...

Page 212: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 212 ...

Page 213: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 214: ...Note To set the applications to integrate with see Settings Dialog 214 ...

Page 215: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cance...

Page 216: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 216 ...

Page 217: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 218: ...Scanning Tips Positioning Originals Scanning from Computer 218 ...

Page 219: ...DF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignmen...

Page 220: ...o 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Personal scanner For the portions in which items cannot be scan ned click Home to return to the top page of the Online Ma...

Page 221: ...the document guide B all the way out 4 Load document with side to scan facing up in document tray Insert the document until it stops 5 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 221 ...

Page 222: ...and 1 Place item on platen 1 Open the document cover 2 Place the item with the side to scan facing the platen and then align it with the alignment mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 222 ...

Page 223: ... Keep these points in mind when using the scanner in the upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 223 ...

Page 224: ...hen Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come...

Page 225: ...tion Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows Error or Message Appears When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi Compliant Device IJ Scan Utility Error Messages Windows IJ Scan Utility Lite Error Messages...

Page 226: ...r Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknow...

Page 227: ...ot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of W...

Page 228: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 228 ...

Page 229: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 229 ...

Page 230: ...i Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for Wi Fi Step 1 Check the basic items for Wi Fi 1 Check power status Are printer and network devices router etc turned on Stop setting up and check if the router modem is turned on and then check if the printer is turned on 1 Check if network devices such as router are turned on If network devices are not turned on...

Page 231: ... The printer is not set to use Wi Fi Turn on wireless communication on the printer If icon is displayed icon indicates that the wireless router and the printer are not connected Reconsider the locations of the wireless router and the printer Checking the location of wireless router After checking the wireless router setting make sure the printer is not placed too far away from the wireless router ...

Page 232: ...e Setup Utility from the below page and install it on your computer Checking Printer Connection Status Using IJ Network Device Setup Utility Refer to below in regard to starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Once revised try to set up from the beginning 232 ...

Page 233: ...connect to the printer The USB Port is slightly diagonal For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are neces...

Page 234: ...2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 234 ...

Page 235: ... icon appears by pressing OK button If the icon is not displayed from the setup menu select Device settings LAN settings Wi Fi Advanced mode and then select Enable If the icon is displayed see the following check to make sure whether printer setup is complete or the settings of wireless router to connect are correct Check2 Make sure printer setup is complete on the computer If it is not click here...

Page 236: ...e to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Check the signal strength on the LCD LCD and Operation Panel Check6 Make sure Enable bidirectional sup...

Page 237: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 237 ...

Page 238: ... to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address or you may need to restart your computer Make sure the computer has obtained a valid IP addre...

Page 239: ...ings Printing Network Settings Check4 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Check5 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the pr...

Page 240: ...e problem is not resolved click here and redo setup Positioning Place the printer and wireless router where there are no obstacles between them Cannot Connect to a Printer through Wireless Direct Check1 Check printer settings Select Device settings LAN settings Wireless Direct Advanced mode in this order and enable it Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is en...

Page 241: ... each other Check6 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print Scan through Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If MP Drivers is not installed i...

Page 242: ...r WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manuf...

Page 243: ...sword generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instructions to set the password length format and the password to use For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the print...

Page 244: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 245: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 246: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 246 ...

Page 247: ...g Network Settings For Windows you can check the network setting information on the computer screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 2 Enter ipconfig all and press Enter The IP address and MAC address of your co...

Page 248: ...TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless router in Enter the network add...

Page 249: ...puter is communicating with target device Checking Network Setting Information To check the printer s network settings information display it using the operation panel of the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings 249 ...

Page 250: ...on the printer making printing scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults Click here and redo setup Initialize the network setting using the printer s operation panel Reset setting 250 ...

Page 251: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 251 ...

Page 252: ...power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For d...

Page 253: ...th it If the network settings of your smartphone tablet are not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless ...

Page 254: ...ablet Select the network name SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel of the printer or print out the netw...

Page 255: ...inter and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected 255 ...

Page 256: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 256 ...

Page 257: ...printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable an...

Page 258: ...b Check6 Is your printer s printer driver selected when printing The printer will not print properly if you are using a printer driver for a different printer For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer set your printer as default printer to make the one selected by default For...

Page 259: ...revention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check8 If printing from a computer restart the computer Restart the computer and try printing again 259 ...

Page 260: ...over correctly ink may not be ejected correctly Open the scanning unit cover to open the ink cartridge locking cover and then close it Press down the ink cartridge locking cover until it clicks into place Check3 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printi...

Page 261: ...ead deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Replace the FINE cartridge If pro...

Page 262: ...ting orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curl...

Page 263: ...Note If the feed slot cover is opened close it slowly If the problem occurs immediately after removing the jammed paper from the rear side of the printer see below Removing Jammed Paper from Rear Side Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two or more sheets of paper feed from cassette at on...

Page 264: ...port unit cover and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair 264 ...

Page 265: ...aded paper The method for checking the paper and print quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Setting Items for Copying Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi Fi compl...

Page 266: ...ow See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Colors Are Unclear Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of...

Page 267: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 267 ...

Page 268: ...artridge Check3 Is the FINE cartridge installed properly Check that there is no orange tape left on the FINE cartridge If the orange tape remains on the FINE cartridge peel it off If you do not close the ink cartridge locking cover correctly ink may not be ejected correctly Open the scanning unit cover to open the ink cartridge locking cover and then close it Press down the ink cartridge locking c...

Page 269: ...print head deeply For macOS Clean the print head deeply If it does not improve turn off the printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Replace the FINE cartridge...

Page 270: ...y black streaks appear on the paper as shown below Check7 Make sure original is properly loaded on platen or ADF When you load the original on the platen load it with the side to be copied facing down When you load the original on the ADF load it with the side to be copied facing up Loading Originals Check8 Is copy source a printed paper by printer If you use a printout done by this printer as the...

Page 271: ...head again After cleaning the print head again print the nozzle check pattern and check the result If it still does not improve go to the next step Step4 Clean the print head deeply After cleaning the print head deeply print the nozzle check pattern and check the result For Windows Clean the print head deeply For macOS Clean the print head deeply If it does not improve turn off the printer for mor...

Page 272: ...n the FINE cartridge If the orange tape remains on the FINE cartridge peel it off If you do not close the ink cartridge locking cover correctly ink may not be ejected correctly Open the scanning unit cover to open the ink cartridge locking cover and then close it Press down the ink cartridge locking cover until it clicks into place Note Printed colors may not match screen colors due to basic diffe...

Page 273: ...esults are otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually Aligning the Print Head Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may improve the print result 2...

Page 274: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 275: ...tward one sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished...

Page 276: ...w increase brightness setting and try printing again If you are printing with a low brightness setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the brightness setting in the printer driver Adjusting Brightness Copying Setting Items for Copying Check6 Is platen glass or glass of ADF dirty Clean the platen glass...

Page 277: ...aning Note To prevent staining inside the printer be sure to set the correct paper size Check9 Set longer ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide b...

Page 278: ...lts Are Unsatisfactory Note The direction of the vertical line A pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larg...

Page 279: ...Scanning Problems macOS Scanning Problems 279 ...

Page 280: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 280 ...

Page 281: ...nect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are selected Your scanner or printer Enables scanning from the operation panel Check 7 If one or more ink cartridges tanks is low on ink...

Page 282: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 282 ...

Page 283: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 283 ...

Page 284: ...ecurely connected to printer and then turn on again The Power Cord Connector is slightly diagonal Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 284 ...

Page 285: ...r device settings and press the OK button 5 Select ECO settings and press the OK button 6 Select Energy saving settings and press the OK button 7 Select Auto power off and press the OK button 8 Select Never and press the OK button The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner ...

Page 286: ...lect OK 5 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note See below for details on how to disable the setting from ScanGear scanner driver Scanner Tab 286 ...

Page 287: ...peed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your...

Page 288: ...orientation and insertion angle of the Type B connector then connect to the printer The USB Port is slightly diagonal For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 2...

Page 289: ...ck button repeatedly until the HOME screen is displayed 2 Press OK button on HOME screen 3 Press button 3 times and press OK button 4 Press button 6 times and press OK button 5 Use button to select language for LCD and press OK button The desired language appears on the LCD 6 Press OK button 289 ...

Page 290: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 290 ...

Page 291: ...lowing operations to install the MP Drivers 1 Open screen to uninstall MP Drivers For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers you want to install in list XXX is the model name 3 If you find MP Drivers for printer you want to install uninstall it If not found proceed to the next step 4 Resta...

Page 292: ...your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 292 ...

Page 293: ...Errors and Messages When Error Occurred Message Support Code Appears 293 ...

Page 294: ...e errors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s LCD For details on how to resolve errors with Support Codes see List of Support Code for Error 294 ...

Page 295: ...For details on how to resolve errors without Support Codes see Message Support Code Appears 295 ...

Page 296: ...s not turned off correctly the last time Press when turning power off The printer may have been unplugged while the power was still on Press the printer s OK button to cancel the error See Unplugging the Printer to unplug the printer correctly Cannot connect to the server Please wait a while and try again The printer cannot connect to the server due to a communication error Press the printer s OK ...

Page 297: ...inter over a LAN make sure the printer is correctly set up for network use Check3 Make sure MP Drivers are installed correctly Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them Check4 When printer is connected to your computer with a USB cable check device status from your computer Follow the procedure below to check ...

Page 298: ...sk Could not spool successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them Could not print Application name File name Try ...

Page 299: ...Appears on Printer s LCD and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1300 1303 1304 1309 1310 1313 1401 1403 1430 1485 15A1 15A2 1650 1651 1682 1684 1686 1687 1688 168D 1702 1703 1704 1705 1712 1713 1714 1715 1730 1731 1871 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 2500 2700 2801 2802 2803 3000 to 3ZZZ 3002 3405 3406 3407 340D 340E 3412 3413 3438 3439 3440 3441 3442 3443 3444 3445 3446 3447 3...

Page 300: ...3 6900 6901 6902 6910 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 A000 to ZZZZ C000 Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 300 ...

Page 301: ...he rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer If the document is jammed in the ADF Auto Documen...

Page 302: ...nter to remove it press the printer s Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer If you cannot remove the paper from inside the printer try to pull the paper out from the rear side of the printer Removing...

Page 303: ... loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair 303 ...

Page 304: ...and the paper output support pull out the cassette and remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper in cassette properly Loading Plain Paper in Cassette 3 Press the printer s OK button The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam ...

Page 305: ...r output support pull out the cassette and remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper properly Loading Plain Paper in Cassette Loading Plain Paper Photo Paper in Rear Tray 3 Press the printer s OK button The printer resumes printing Reprint the page you were printing if it was not printed properly ...

Page 306: ...ending on where the paper is jammed decide on the countermeasure If the paper is jammed at the paper output slot 1300 If the paper is jammed inside the printer Paper Is Jammed inside Printer If the measures above do not solve the problem Removing Jammed Paper from Rear Side 306 ...

Page 307: ...ore you turn off the printer 1 Turn off the printer and unplug it 2 Open scanning unit cover Important Do not touch clear film A and white belt B If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under FINE cartridge holder If the jammed paper is under the FINE cartridge holder move the FINE cartridge holder to the far ri...

Page 308: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it 308 ...

Page 309: ...small bits of paper left in the printer Any paper left in the left and right empty spaces C in the printer 7 Close scanning unit cover gently To close the scanning unit cover hold it up once and then take it down gently 8 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and ...

Page 310: ... when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair 310 ...

Page 311: ...inter to remove it press the printer s Stop button to stop the printing before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward you 3 Open rear tray cover and then pull up paper support 4 Detach rear cover Pull out the rear cover 311 ...

Page 312: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 312 ...

Page 313: ...nner parts of the printer 3 Make sure all jammed paper is removed 4 If parts A are raised lower them toward you 5 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 313 ...

Page 314: ...6 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 314 ...

Page 315: ... in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If the measures above do not solve the problem contact your nearest Canon service center to request a repair 315 ...

Page 316: ...the corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper in Rear Tray Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover After carrying out the above measures press the printer s OK button to cancel the error Note To cancel printing press the printer s Stop button 316 ...

Page 317: ...r A5 or B5 size plain paper Align the paper guides of the cassette with the edges of the paper After carrying out the above measures press the printer s OK button to cancel the error Note To cancel printing press the printer s Stop button When the jammed paper is removed from the rear side of the printer the transport unit cover may not be installed correctly Refer to the following page Removing J...

Page 318: ...paper align the paper guides of the cassette with the edges of the paper Press the printer s OK button to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 318 ...

Page 319: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after replacing FINE cartridges 319 ...

Page 320: ... installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair Note To cancel printing press the printer s Stop button 320 ...

Page 321: ...FINE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one Replacing a FINE Cartridge If this still does not solve the problem contact your nearest Canon service center to request a repair 321 ...

Page 322: ...rtridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 322 ...

Page 323: ...ized What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press the printer s Stop button 323 ...

Page 324: ...to the following page and check the connection status between the printer and the network Cannot Connect to a Printer via Wireless LAN Wi Fi Web Service License Agreement Status Print the network setting information of the printer and check Web Service Status registration status If it is not Registered select Web service setup Web service registration in the printer menu and agree to the terms and...

Page 325: ...tridge cannot be recognized What to Do Replace the FINE cartridge Replacing a FINE Cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair 325 ...

Page 326: ...PY until the remaining ink is depleted Please note that image quality may be diminished if you PRINT or COPY when there is little ink remaining in the cartridge s OR b Open the printer s cover replace each ink cartridge identified by the printer as having an issue and close the printer s cover Canon recommends the use of new genuine Canon ink cartridges for optimal image quality 2 To SCAN or FAX I...

Page 327: ...k cartridge locking cover and then remove the FINE cartridge Make sure that the FINE cartridges are compatible with this printer Then install the FINE cartridges again Press down the ink cartridge locking cover until it clicks into place After you install the FINE cartridge close the scanning unit cover 327 ...

Page 328: ... if you PRINT or COPY when there is little ink remaining in the cartridge s OR b Open the scanning unit cover replace each ink cartridge identified by the printer as being empty and close the scanning unit cover Canon recommends the use of new genuine Canon ink cartridges for optimal image quality 2 To SCAN or FAX If you intend to SCAN or FAX if your printer has that capability you should take one...

Page 329: ...he scanning unit cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder If the shipping tape or protective material is still there remove it and close the scanning unit cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 329 ...

Page 330: ...r copying make the paper settings for copying match the paper information for the cassette registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the cassette registered on the printer the following message appears on the printer s LCD Paper settings spe...

Page 331: ... the cassette the paper information is automatically registered in the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the cassette press the printer s Back button The paper size and media type are displayed For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the pr...

Page 332: ...e when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 332 ...

Page 333: ...match either the rear tray or the cassette paper information registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper source is set to be selected automatically and the paper settings specified when printing differ from either the rear tray or the cassette paper information registered on the printer the following message appe...

Page 334: ...ter changing the paper if the paper information registration screen appears register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray or cassette press the printer s Back button The paper size and media type are displayed For the appropriate combination of the paper settings specified on the print...

Page 335: ...e when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 335 ...

Page 336: ... copying make the paper settings for copying match the paper information for the rear tray registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the rear tray registered on the printer the following message appears on the printer s LCD Paper settings sp...

Page 337: ...er information registration screen for the rear tray appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray press the printer s Back button The paper size and media type are displayed For the appropriate combination of the paper settings specified on the printer driver and the paper inf...

Page 338: ...e when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 338 ...

Page 339: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Change the print settings specified when printing and retry printing 339 ...

Page 340: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 340 ...

Page 341: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 341 ...

Page 342: ...iment Important When clearing an impediment to FINE cartridge holder motion be careful not to touch clear film A or white belt B If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the FINE cartridges are properly installed Press down the ink cartridge locking cover until it clicks into place Turn the printer back on If this does not solve ...

Page 343: ...ror has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 343 ...

Page 344: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 344 ...

Page 345: ...med remove it depending on the jammed location and cause What to Do When Paper Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 345 ...

Page 346: ...nter error has occurred What to Do Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 346 ...

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