Canon Pixma PRO-100S series Online Manual Download Page 468 | Manualshive

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Cannot Print from Smartphone/Tablet

If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.

If you cannot print from your smartphone/tablet over the wireless LAN, confirm the following.

Note

• For problems on printing with other connection methods or details on how to perform settings of each

connection method:

Using PIXMA Cloud Link

Printing from AirPrint Compliant Device

Check1

Make sure that the printer is turned on.

Check2

Are the network settings of the printer identical with those of the wireless

router?

Make sure that the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are
identical with those of the wireless router.

To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.

To check the current network settings of the printer, print out the network setting information.

Printing Out Network Setting Information

If the network settings of the printer are not identical with those of the wireless router, change the network
settings of the printer to match with those of the wireless router using IJ Network Tool.

Check3

Are the network settings of your smartphone/tablet identical with those of the

wireless router?

Make sure that the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key,
etc.) are identical with those of the wireless router.

To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.

If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the
network settings of it to match with those of the wireless router.

Check4

Make sure that the printer is not placed far away from the wireless router.

The wireless router is located indoors within the effective range for wireless communication. Locate the printer
within 164 ft. / 50 m from the wireless router.

Check5

Make sure that there is no obstruction.

Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.

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Summary of Contents for Pixma PRO-100S series

Page 1: ...PRO 100S series Online Manual Read Me First Useful Functions Available on the Machine Overview of the Printer Printing Troubleshooting English ...

Page 2: ... Using PIXMA Cloud Link 33 Using PIXMA Cloud Link from Your Smartphone Tablet or Computer 34 Before Using Canon Inkjet Cloud Printing Center 35 Requirements for Canon Inkjet Cloud Printing Center operation 36 Preparations Before Using Canon Inkjet Cloud Printing Center 37 Canon Inkjet Cloud Printing Center window 43 Using Canon Inkjet Cloud Printing Center 59 Adding a Printer 63 Adding a PIXMA Clo...

Page 3: ...l Feed Tray 109 Loading Envelopes 112 Media Types You Can Use 116 Paper Load Limit 119 Media Types You Cannot Use 121 Handling Paper 122 Before Printing on Art Paper 123 Printing Area 125 Printing Area 126 Other Sizes than Letter Legal Envelopes 127 Letter Legal 128 Sizes for Art Paper 129 Envelopes 131 Printable Discs 132 Placing a Printable Disc 133 Cautions When Printing on a Printable Disc 134...

Page 4: ...r 171 Cleaning the Paper Feed Roller 172 Cleaning the Inside of the Printer Bottom Plate Cleaning 173 Changing the Printer Settings 174 Changing Printer Settings from Your Computer 175 Changing the Print Options 176 Registering a Frequently Used Printing Profile 177 Managing the Printer Power 179 Reducing the Printer Noise 181 Changing the Printer Operation Mode 182 Initializing the Printer Settin...

Page 5: ...en 223 Authentication Type Confirmation Screen 224 PSK Passphrase and Dynamic Encryption Setup Screen 225 Setup Information Confirmation Screen 226 Wired LAN Sheet 227 Admin Password Sheet 228 Network Information Screen 229 Access Control Sheet 230 Edit Accessible MAC Address Screen Add Accessible MAC Address Screen 234 Edit Accessible IP Address Screen Add Accessible IP Address Screen 235 Other S...

Page 6: ...er 279 Printing with Application Software that You are Using Printer Driver 280 Printing with Easy Setup 281 Paper Settings on the Printer Driver 284 Various Printing Methods 286 Setting a Page Size and Orientation 287 Setting the Number of Copies and Printing Order 288 Setting the Stapling Margin 290 Execute Borderless Printing 292 Fit to Page Printing 295 Scaled Printing 297 Page Layout Printing...

Page 7: ...s 358 Adjusting Intensity 360 Adjusting Contrast 362 Adjusting Intensity Contrast Using Sample Patterns Printer Driver 364 Overview of the Printer Driver 368 Canon IJ Printer Driver 369 How to Open the Printer Driver Setup Window 370 Canon IJ Status Monitor 371 Checking the Ink Status from Your Computer 372 Canon IJ Preview 373 Deleting the Undesired Print Job 374 Instructions for Use Printer Driv...

Page 8: ... Detected in the Wireless LAN 447 The Printer Cannot Be Detected in the Wired LAN 449 Problems with the Printer while Using with Network 450 The Printer Stopped Working Suddenly 451 Forgot a Wireless Router Name SSID or a Network Key 454 The Administrator Password Set to the Printer Was Forgotten 456 Cannot Use the Printer on Replacing a Wireless Router or Changing Its Settings 457 Printing Speed ...

Page 9: ...ter with a USB Cable Properly 501 Cannot Communicate with the Printer with USB Connection 502 Print Head Holder Does Not Move to the Position for Replacing 503 Printer Status Monitor Is Not Displayed 504 Problems with Installation Downloading 505 Cannot Install the Printer Driver 506 Easy WebPrint EX Does Not Start Up or Easy WebPrint EX Menu Does Not Appear 509 How to Update Printer Driver in Net...

Page 10: ...1 1270 542 1308 543 1401 544 1403 545 1405 546 1410 547 1411 548 1412 549 1413 550 1414 551 1415 552 1416 553 1417 554 1600 555 1660 556 1680 557 1681 558 1683 559 1684 560 1688 561 1700 562 1701 563 1750 564 1850 565 1851 566 1855 567 1856 568 1858 569 ...

Page 11: ...5 4100 576 4103 577 5100 578 5110 579 5200 580 5400 581 5700 582 5B00 583 5B01 584 5C00 585 5C20 586 6000 587 6010 588 6500 589 6502 590 6800 591 6801 592 6900 593 6901 594 6902 595 6910 596 6911 597 6920 598 6921 599 6930 600 6931 601 6932 602 6933 603 ...

Page 12: ...6940 604 6941 605 6942 606 6943 607 6944 608 6945 609 6946 610 6A00 611 6B00 612 8200 613 9000 614 9400 615 B200 616 B400 617 ...

Page 13: ... guide does not disclose the manuals of all the products sold by Canon See the manual supplied with the product when using a product that is not described in this guide How to Print Use the print function of your Web browser to print this guide To set to print background colors and images follow the steps below Note In Windows 8 print in the desktop version In Internet Explorer 9 10 or 11 1 Select...

Page 14: ...e operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basic Instructions explaining basic operations of your product Note Icons may vary depending on your product Touch enabled Device Users For touch actions you need to...

Page 15: ...served Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer ...

Page 16: ...r bind by name to the interfaces of the Work and Derivative Works thereof Contribution shall mean any work of authorship including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf ...

Page 17: ...n notices cannot be construed as modifying the License You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use reproduction or distribution of Your modifications or for any such Derivative Works as a whole provided Your use reproduction and distribution of the Work otherwise complies with the conditions stated in t...

Page 18: ...a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted agai...

Page 19: ...y this guide will be considered for the search If you want to narrow down the search results add your product s model name or your application s name to the keywords Searching for Functions Enter your product s model name and a keyword for the function you want to learn about Example When you want to learn how to load paper Enter your product s model name load paper in the search window and perfor...

Page 20: ...he search window and perform a search Searching for Reference Pages Enter your model name and a reference page title You can find reference pages more easily by entering the function name as well Example When you want to browse the page referred to by the following sentence on a scanning procedure page Refer to Color Settings Tab for your model from Home of the Online Manual for details Enter your...

Page 21: ...n Explanations In this guide most of the operations are described based on the windows displayed when Windows 8 1 operating system called Windows 8 1 below or Windows 8 operating system called Windows 8 below is used 21 ...

Page 22: ...ad a Variety of Content Materials Print Items with Easy PhotoPrint Web Application Connection Methods Available on the Printer Print Professional Photos Using Print Studio Pro Using PIXMA Cloud Link Printing from AirPrint Compliant Device Checking Printer Information Print Easily from a Smartphone or Tablet with PIXMA Printing Solutions Printing with Windows RT 22 ...

Page 23: ...hotos easily when you search for them later on Calendar View People View Display Recommended Items in Slide Shows Based on the information registered to photos Quick Menu automatically selects the photos on your computer and creates recommended items such as collages and cards The created items appear in slide shows If there is an item you like you can easily print it in just two steps 1 In Image ...

Page 24: ...htful items are created easily as the selected photos are placed automatically according to the theme Other Various Functions My Image Garden has many other useful functions Refer to What You Can Do with My Image Garden for details 24 ...

Page 25: ...DVD BD Easily and Beautifully Create Items with Applications and Print Them Use My Image Garden to combine your favorite photos with preset themes to create and print personalized disc labels Refer to Printing Disc Labels CD DVD BD for details 25 ...

Page 26: ...ATIVE PARK PREMIUM A service where customers using models that support PREMIUM Contents can download exclusive printing materials PREMIUM Contents can be downloaded easily via My Image Garden Downloaded PREMIUM Contents can be printed directly with My Image Garden To download PREMIUM Contents make sure that genuine Canon ink tanks ink cartridges are installed for all colors on a supported printer ...

Page 27: ...ing Easy PhotoPrint on the web from a computer or tablet By using Easy PhotoPrint you can create items in the latest environment without going through the trouble of installation Moreover you can use various photos for your item through integration with social networks such as Facebook or with online storage web albums etc Refer to Easy PhotoPrint Guide for details 27 ...

Page 28: ...an change network settings such as the SSID and security protocol on the printer When the connection between a device and a wireless router is completed and Wi Fi icon is displayed in the device s screen you can connect the device to the printer using the wireless router Wired Connection Connect the printer and a hub or router with an Ethernet cable Prepare an Ethernet cable USB Connection Connect...

Page 29: ...cturer Check if your device supports IEEE802 11n 2 4 GHz IEEE802 11g or IEEE802 11b If your device is set to the IEEE802 11n only mode WEP or TKIP cannot be used as a security protocol Change the security protocol for your device to something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be tem...

Page 30: ...nvenient In addition to printing bordered photos and borderless photos you can perform various printing tasks such as index printing grayscale printing and printing using ICC profiles You can also adjust the margins or add text Print Studio Pro has many other useful functions Refer to What You Can Do with Print Studio Pro for details 30 ...

Page 31: ...r the machine to anyone or dispose of it delete your login name and password from the machine s memory in advance The account information will be sent to Canon Inc server located in Japan then forwarded to the service provider s server Canon handles your account information as follows Your account information will be used in personal identification process of the selected service Canon will not pr...

Page 32: ...he use of any of people or characters displayed on the web template printing service Except as otherwise permitted please see 2 below copying modifying or distributing all or a portion of any of the materials contained on the web template printing service without prior consent of the respective rights Rights of Publicity and Copyright holder is strictly prohibited 2 All of the materials provided o...

Page 33: ...r low ink levels In addition you can use various functions by adding and registering apps that are linked with various cloud services Using PIXMA Cloud Link from Your Smartphone Tablet or Computer Important In certain countries PIXMA Cloud Link may not be available or the available apps may be different Some apps require that you have an account before you use those apps For such apps please set u...

Page 34: ...mputer Before Using Canon Inkjet Cloud Printing Center Preparations Before Using Canon Inkjet Cloud Printing Center Using Canon Inkjet Cloud Printing Center Adding a Printer Adding a PIXMA Cloud Link User Troubleshooting Canon Inkjet Cloud Printing Center 34 ...

Page 35: ... the web service to print documents be sure to check these precautions beforehand Printer specification Check that Canon Inkjet Cloud Printing Center supports the printer Network environment The printer must be connected to a LAN and to the Internet Important The user will bear the cost of Internet access Operating requirements For computers smartphones and tablet devices see Requirements for Cano...

Page 36: ... use Internet Explorer 8 the web pages may not display correctly Canon recommends that you upgrade to Internet Explorer 9 or later or use another browser Smartphone or tablet OS Browser Resolution iOS 5 1 or later OS standard browser 320 x 480 HVGA or higher Android 2 3 3 or later 480 x 800 HVGA or higher Android3 x is not supported Important On the browser you are using enable JavaScript and cook...

Page 37: ...use this function you must connect this printer to the Internet 2 Displaying Printer Information 3 Select IJ Cloud Printing Center setup Register with this service 4 Follow the instructions displayed in the window and run the authentication 5 When the printer registration screen is displayed select Create new account 6 Enter the E mail address of the printer s owner and then select OK The registra...

Page 38: ...tup Delete from this service You may not be able to receive the notification if you are using a spam filter If you have a setting to receive only the e mails from certain domains be sure to change the setting to allow receiving e mails from noreply mail cs c ij com There will be no error display even if you could not receive the e mail because of the spam filter setting or if you entered an incorr...

Page 39: ...9 In the user information entry screen enter your Password and select Next Enter your password for logging in to the Canon Inkjet Cloud Printing Center 39 ...

Page 40: ...alphanumeric characters and symbols _ Alphabets are case sensitive 10 Enter the User Name Enter the name that identifies the user Important The User Name entry field has the following character restrictions The user name must be between 1 and 20 characters long using single byte alphanumeric characters and symbols _ Alphabets are case sensitive 40 ...

Page 41: ...ylight saving time in the Time zone that you selected Select whether or not to apply the daylight saving time 12 Enter the Security code and select Done Enter the code for authenticating the user Important You can register to this service without setting a Security code However from the viewpoint of security we recommend that you set a Security code The Security code entry field has the following ...

Page 42: ...gistration completion message is displayed When you select the OK button in the message the login screen is displayed Enter the registered e mail address and password and log in to the Canon Inkjet Cloud Printing Center Using Canon Inkjet Cloud Printing Center 42 ...

Page 43: ...e able to log in for about the next hour You remain logged in for an hour after the last access Language Select the language you will be using E mail address Enter the e mail address that you entered in the user registration Important The e mail address is case sensitive Make sure the case is correct Password Enter the password that you entered in the user registration Keep login info When you sel...

Page 44: ...g in to the Canon Inkjet Cloud Printing Center the Main screen appears Important With this service the functions available to Standard user of the printer are different from those available to the printer Administrator Standard user can only use the functions marked by an asterisk You can use areas shown below to start add and manage apps If you are using a smartphone or a tablet you can also prin...

Page 45: ...check or update printer information registered to the Canon Inkjet Cloud Printing Center copy apps change printer names delete printers and add printers For the Standard user From the Select printer screen you can check or update printer information registered to the Canon Inkjet Cloud Printing Center Check the printer information The registered printer name is displayed indicates the currently se...

Page 46: ...rator only When you select a screen to change the printer name appears Follow the instructions on the screen to change the name Important The printer name entry has the following character limitation Up to 128 characters Uppercase and lowercase letters are differentiated Delete printers Administrator only When you select the printer is deleted from the Canon Inkjet Cloud Printing Center When trans...

Page 47: ...ot delete yourself To delete yourself cancel your membership from the user information screen Adding a user Administrator only Select Add user The user registration screen appears Changing Administrator and Standard user settings Administrator only You can change the privileges of the Administrator and Standard users 2 Printer name area The registered name of the printer selected is displayed The ...

Page 48: ... sort registered apps You can use the buttons to change the display order of apps When you finish sorting press the Done button to confirm the order Latest notices This displays the latest notices The symbol indicates that there is a new unread notice 48 ...

Page 49: ...og out screen of the Canon Inkjet Cloud Printing Center 4 Display area The display changes based on the menu you select 5 Menu area The following 4 menu buttons are displayed Apps This displays the list of registered apps in the Display area Config Administrator only This displays the Register apps screen in the Display area The display can be toggled between Registered and Search apps The Registe...

Page 50: ...layed by category When you select the details of the app are displayed When you select you can choose to register or unregister the app Note Description of displayed icons Cannot be used because it is not yet released not available in your region or does not support your model Can be used with genuine Canon ink 50 ...

Page 51: ...nding on the printer status Manage jobs This screen displays the print status and the print history You can check the print status by looking at Status list and the print history by looking at History You can also cancel print jobs and delete history information To cancel or delete a job select that job and then select Cancel or Delete If you are using a PC 1 Mng printer Select printer button 2 Ma...

Page 52: ...Inkjet Cloud Printing Center copy apps change printer names delete printers and add printers For the Standard user From the Select printer screen you can check or update printer information registered to the Canon Inkjet Cloud Printing Center Check the printer information The registered printer name is displayed indicates the currently selected printer indicates that an error occurred on the print...

Page 53: ...e screen to change the name Important The printer name entry has the following character limitation Up to 128 characters Uppercase and lowercase letters are differentiated Delete printers Administrator only When you select the printer is deleted from the Canon Inkjet Cloud Printing Center When transferring the ownership of the printer select Clear the information saved on the printer Add printers ...

Page 54: ...te yourself cancel your membership from the user information screen Adding a user Administrator only Select Add user The user registration screen appears Changing Administrator and Standard user settings Administrator only You can change the privileges of the Administrator and Standard users 3 Printer name area The registered name of the printer selected is displayed The Administrator can change t...

Page 55: ...pps screen in the Display area The display can be toggled between Registered and Search apps The Registered screen lists registered apps You can check the information of these apps or deregister them On the Search apps screen the apps that you can register by using the Canon Inkjet Cloud Printing Center are displayed by category 55 ...

Page 56: ...d You can check how much ink is remaining or details about an error that occurred You can also access the ink purchasing site and the Online Manual Important The Properties displayed may differ from the actual status at the display time depending on the printer status Manage jobs This screen displays the print status and the print history You can check the print status by looking at Status list an...

Page 57: ... up to 40 items 6 Information area This display other information including the privacy statement and other companies licensing information 7 Global navigation area The User information Instructions and Log out buttons are displayed Press the User information to change the settings 8 Display area The display changes based on the menu you select 57 ...

Page 58: ...58 ...

Page 59: ...eep login info When you select the check box the login screen is skipped for 14 days since the last day that the service screen was accessed Important If you fail to log in five straight times you will not be able to login again for an hour You remain logged in for an hour after the last access The service may not function properly if you log in from multiple devices at the same time After logging...

Page 60: ...formats that can be printed differ depending on the app Before you print check that printer is on and is connected to the network Then start This is available if you are using a smartphone or tablet Note You can use CANON iMAGE GATEWAY to print jpg and jpeg file formats 1 On the Main screen select the app to be used 2 Enter the information according to the instructions on the authentication screen...

Page 61: ...4 In the displayed image list select the image that you want to print and then select Next 5 Make the necessary print settings and then select Print 61 ...

Page 62: ...inting select Apps The screen returns to the apps list screen Important If a print job is not printed within 24 hours after the print job is issued the print job will expire and cannot be printed With premium apps that limit the number of print jobs print jobs that expire and cannot be printed are also included in the print count Adding a Printer 62 ...

Page 63: ...he Internet 2 Displaying Printer Information 3 Select IJ Cloud Printing Center setup Register with this service 4 Follow the instructions displayed in the window and run the authentication 5 When the printer registration screen is displayed select Add printer 6 Enter the information according to the instructions on the authentication screen and then select Log in 7 When the confirmation message is...

Page 64: ...er privileges Adding a user 1 On the service screen select Manage users 2 Select Add user Note When you select Add user the service first checks whether the maximum number of users has been reached If new users can be added the user registration screen appears The maximum number of users that can be added for 1 printer is 20 64 ...

Page 65: ...e registration is then sent to the entered e mail address 4 Access the URL reported in the e mail 5 Read the terms displayed in the License agreement and Privacy statement screens If you agree to the terms select Agree 6 In the user information entry screen enter your Password and select Next 65 ...

Page 66: ...d 32 characters long using single byte alphanumeric characters and symbols _ Alphabets are case sensitive 7 Enter the User Name Enter the name that identifies the user Important The User Name entry field has the following character restrictions The user name must be between 1 and 20 characters long using single byte alphanumeric characters and symbols _ Alphabets are case sensitive 66 ...

Page 67: ...ylight saving time in the Time zone that you selected Select whether or not to apply the daylight saving time 9 Enter the Security code and select Done Enter the code for authenticating the user Important You can register to this service without setting a Security code However from the viewpoint of security we recommend that you set a Security code The Security code entry field has the following c...

Page 68: ...each user is categorized as the Administrator or a Standard user Note The user who is registered first becomes the Administrator The administrator can change the privileges of users from the Manage users screen An Administrator can change printer information add and delete apps manage users and perform various other operations A Standard user can check printer information and start apps For inform...

Page 69: ...ate button Because the Properties screen requires network connection with this product the information may not be reflected immediately Please wait awhile and then try updating the information again If the information is still not updated then check that the product is connected to the Internet If you do not receive the registration e mail You may have entered a different e mail address during the...

Page 70: ...net connection and then re submit the print job Printing starts on its own even if you do not do anything A third party may be able to illegally use the Canon Inkjet Cloud Printing Center services Displaying Printer Information IJ Cloud Printing Center setup Delete from this service to delete the service registration After resetting the printer repeat the user registration of Canon Inkjet Cloud Pr...

Page 71: ...tion Environment To use AirPrint you will need one of the following Apple devices running the latest version of iOS iPad all models iPhone 3GS or later iPod touch 3rd generation or later Network Environment The Apple device iPad iPhone or iPod touch and this printer must be connected to the same Wi Fi network or connected in AP mode Printing with AirPrint 1 Check that this printer is turned on and...

Page 72: ...odel that you are using Important Because some app does not support AirPrint Printer Options may not be displayed If an app does not let you use printer options you cannot print from that app Note The Printer Options differ depending on the app and model you are using 72 ...

Page 73: ...being used on the Apple device and the region in which AirPrint is used When Apple s photo app is used the default paper size is L size in Japan and 4 x6 or KG in other countries and regions When documents are printed from Apple s Safari app the default paper size is letter size in the U S region and A4 in Japan and Europe Important Your app may support different paper sizes Checking the Print Sta...

Page 74: ... back on again and check whether the issue is resolved 2 Check that the printer is connected by LAN to the same network subnet as the device on which iOS is installed 3 Check that the printer has enough paper and ink If the problem persists use the printer driver on your computer to execute printing and check whether the document can be printed normally on the printer If the document cannot be pri...

Page 75: ...Note The windows used in the explanations may differ from those displayed by your Apple device or app 75 ...

Page 76: ...hes 6 times 4 Release the button Printing of the network setup information starts Check the IPv4 address that was printed 5 Check that the printer is connected to the same Wi Fi network Then from your smartphone tablet device or computer open the Web browser and enter the following URL http Printer IPv4 address For Printer IPv4 address enter the IPv4 address that you checked in the previous proced...

Page 77: ...ng Center or to delete a registration Security Allows you to set the Administrator s password and Operation restrictions for the machine Important For the initial Password see About the Administrator Password For Security reasons we recommend that you change the Password to an individual password There are character restrictions for the password as shown below Up to 32 single byte alphanumeric cha...

Page 78: ...Smartphone or Tablet with PIXMA Printing Solutions Use PIXMA Printing Solutions to easily print photos saved on a smartphone or tablet wirelessly PIXMA Printing Solutions can be downloaded from App Store and Google Play 78 ...

Page 79: ...ijsetup for using this product from your computer smartphone or tablet device When the connection is complete the Canon Inkjet Print Utility software which allows you to specify detailed print settings is downloaded automatically By using Canon Inkjet Print Utility you can check the Printer status and specify detailed print settings The available functions will differ depending on your usage envir...

Page 80: ...zing the Printer Settings Disabling the LAN Function of the Printer Information about Network Connection Useful Information about Network Connection About Network Communication Changing and Confirming Network Settings Screens for Network Connection of IJ Network Tool Other Screens of IJ Network Tool Appendix for Network Communication Tips for Ensuring Optimal Printing Quality Useful Information ab...

Page 81: ...Safety Guide Safety Precautions Regulatory and Safety Information 81 ...

Page 82: ...to the On screen Manual Do not place any object on the machine Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the machine Do not transport or use the machine on a slant vertically or upside down as the ink may leak and damage the machine Working around the machine For the multifunction printer When loading a thick bo...

Page 83: ... can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced ra...

Page 84: ...ues RF CNR 102 de l IC Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et le corps à l exception des extrémités mains poignets pieds et chevilles Users in Jordan This printer contains WLAN Module approved by TRC LPD 2013 130 Name of WLAN Module K30357 Only for European Union and EEA Norway Iceland and Liechtenstein This symbol ind...

Page 85: ...y costs After the last print it switches to Ready Mode In this mode it can print again immediately if required If the product is not used for a time the device switches to its Power Save Mode The devices consume less power Watt in these modes If you wish to set a longer Activation Time or would like to completely deactivate the Power Save Mode please consider that this device may then only switch ...

Page 86: ...86 ...

Page 87: ...Main Components and Basic Operations Main Components About the Power Supply of the Printer 87 ...

Page 88: ...Main Components Front View Rear View Inside View 88 ...

Page 89: ... tray Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Paper in the Rear Tray Loading Envelopes 5 paper guides Align with both sides of the paper stack 6 disc tray guide Attach the disc tray here Use when printing onto a printable disc Keep closed for normal operation 7 paper output tray Printed paper is ejected ...

Page 90: ...wer on or off Turning the Printer On and Off 11 Alarm lamp Lights or flashes when an error occurs 12 RESUME CANCEL button Cancels a print job in progress You can press this button to release from printer error status and resume printing after the printer problem is resolved 13 Wi Fi button Wi Fi lamp Hold down to automatically set up the wireless LAN connection Lights or flashes to indicate the wi...

Page 91: ... longer than 10 feet 3 meters to connect any PictBridge compliant device to the printer since it may affect the operation of other peripheral devices 15 disc tray storage compartment The disc tray supplied with the printer can be stored here Storing the disc tray 91 ...

Page 92: ...Manual Feed Tray Media Types You Can Use 4 Paper Jam Clearing button Press this button when removing paper jammed in the manual feed tray Paper Jams 5 power cord connector Plug in the supplied power cord 6 USB port Plug in the USB cable to connect the printer with a computer 7 wired LAN connector Plug in the LAN cable to connect the printer to a LAN Important Do not touch the metal casing Do not p...

Page 93: ... or flashes to indicate the ink tank status Checking the Ink Status with the Ink Lamps 3 print head lock lever Locks the print head into place Important Do not raise this lever after installing the print head Note For details on replacing an ink tank see Replacing an Ink Tank 93 ...

Page 94: ...About the Power Supply of the Printer Confirming that the Power Is On Turning the Printer On and Off Notice for the Power Plug Power Cord Notice for Unplugging the Power Cord 94 ...

Page 95: ...Confirming that the Power Is On The POWER lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 95 ...

Page 96: ...m lamp flashes see If an Error Occurs You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or network This feature is set to off by default Managing the Printer Power Turning off the printer 1 Press the ON button to turn off the printer When the POWER lamp stops flashing the printer is turned off Important When you unplug the p...

Page 97: ...Note You can set the printer to automatically turn off when no print jobs are sent to the printer for a certain interval This is the default setting Managing the Printer Power 97 ...

Page 98: ...wer cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 98 ...

Page 99: ...er cord press the ON button then confirm that the POWER lamp is off Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the POWER lamp is off 3 Unplug the power cord 99 ...

Page 100: ...The specification of the power cord differs depending on the country or region of use 100 ...

Page 101: ...Loading Paper Loading Paper Placing a Printable Disc 101 ...

Page 102: ...Sources to Load Paper Loading Paper in the Rear Tray Loading Paper in the Manual Feed Tray Loading Envelopes Media Types You Can Use Media Types You Cannot Use Handling Paper Before Printing on Art Paper Printing Area 102 ...

Page 103: ...When printing on paper from the sizes 4 x 6 10 x 15 cm to 10 x 12 25 x 30 cm or A3 load them in the rear tray Two or more sheets of the same size and media type can be loaded at a time allowing you to print continuously Some page sizes or media types can be loaded only one sheet at a time Select a page size media type paper source etc in the printer driver setting when printing Loading One Sheet o...

Page 104: ...104 ...

Page 105: ...s of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Load the paper after correcting its curl in Paper Is Smudged Printed...

Page 106: ...pen them and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING YOU 7 Slide the paper guides E to align them with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 106 ...

Page 107: ...ndscape orientation G can cause paper jams Note Do not load sheets of paper higher than the load limit mark H The raised parts I on the paper guides retract depending on the size of the loaded paper Do not push these parts down with your finger 8 Close the feed slot cover gently 107 ...

Page 108: ...cover is open paper cannot be fed Be sure to close the feed slot cover Note When printing select the rear tray for the paper source and the size and type of the loaded paper on the print settings screen of the printer driver 108 ...

Page 109: ... a Digital Camera 1 Prepare paper If paper is curled flatten it Note If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see Load the paper after correcting its curl in Paper Is Smudged Printed Surface Is Scratched When using Photo Paper Plus Semi gloss SG 201 even if the sheet ...

Page 110: ...HE PRINT SIDE FACING YOU 6 Slide the paper guides E to align them with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in the portrait orientation F Loading paper in the landscape orientation G can cause paper jams 110 ...

Page 111: ...y and against the paper guides by slightly jiggling the paper up and down Note When printing select the manual feed tray for the paper source and the size and type of the loaded paper on the print settings screen of the printer driver To continue printing from the manual feed tray wait until printing is complete then load the next sheet 111 ...

Page 112: ...hesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view of the leading ...

Page 113: ...nter of the rear tray WITH THE ADDRESS SIDE FACING YOU The folded flap of the envelope will be faced down on the left side Up to 10 envelopes can be loaded at once 7 Slide the paper guides E to align them with both sides of the envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 113 ...

Page 114: ...Do not load envelopes higher than the load limit mark H The raised parts I on the paper guides retract depending on the size of the loaded envelopes Do not push these parts down with your finger 3 Close the feed slot cover gently 114 ...

Page 115: ...f the feed slot cover is open envelopes cannot be fed Be sure to close the feed slot cover Note When printing select the size and type of the loaded envelopes on the print settings screen of the printer driver 115 ...

Page 116: ...ot sold in the US by Model Number Purchase paper by name Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 601 1 Photo Paper Glossy GP 601 1 Photo Paper Plus Glossy II PP 201 Photo Paper Pro Luster LU 101 Photo Paper Plus Semi gloss SG 201 Matte Photo Paper MP 101 1 Fine Art Paper Museum Etching FA ME1 1 2 Photo Paper Pro Premium Matte PM 101 1 2 P...

Page 117: ...Com 10 manual feed tray A3 A3 B4 A4 Letter Legal 11 x 17 279 4 x 431 8 mm 8 x 10 20 x 25 cm 10 x 12 25 x 30 cm and 14 x 17 36 x 43 cm Printing on the following page sizes from a digital camera is not supported B4 B5 A5 Legal 11 x 17 279 4 x 431 8 mm 10 x 12 25 x 30 cm 14 x 17 36 x 43 cm and Envelopes Standard sizes Letter Legal 11 x 17 279 4 x 431 8 mm A5 A4 A3 A3 B5 B4 4 x 6 10 x 15 cm 5 x 7 13 x...

Page 118: ...om 17 to 28 lb 64 to 105 g m2 plain paper except for Canon genuine paper You can use non Canon genuine specialty paper that is up to 53 lb 200 g m2 Do not use heavier or lighter paper except for Canon genuine paper as it could jam in the printer manual feed tray From 4 to 23 6 mil 0 1 to 0 6 mm up to 93 lb 350 g m2 Do not use paper thicker or heavier than this as it could jam in the printer 118 ...

Page 119: ...per Pro Platinum PT 101 4 1 sheet A3 10 sheets A3 A4 Letter and 8 x 10 20 x 25 cm 20 sheets 4 x 6 10 x 15 cm 1 sheet A3 A3 A4 Letter and 8 x 10 20 x 25 cm Glossy Photo Paper Everyday Use GP 501 GP 601 4 10 sheets A4 and Letter 20 sheets 4 x 6 10 x 15 cm N A 2 Photo Paper Glossy GP 601 4 10 sheets A4 and Letter 20 sheets 4 x 6 10 x 15 cm N A 2 Photo Paper Plus Glossy II PP 201 4 1 sheet A3 10 sheet...

Page 120: ...environmental conditions either very high or low temperature or humidity In such cases reduce the number of paper you load at a time to less than half 2 Feeding paper from the manual feed tray can damage the printer Always load in the rear tray 3 We recommend that you remove the previously printed envelope from the paper output tray before continuously printing to avoid blurs and discoloration 4 W...

Page 121: ...r Canon genuine paper manual feed tray More than 23 6 mil 0 6 mm in thickness or more than 93 lb 350 g m2 in weight Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards affixed with photos or stickers Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gumme...

Page 122: ...with sweat or oil that comes from your hands Do not touch the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper back into the package and keep it on a level surface And...

Page 123: ... Important Be sure not to use brushes as shown below The printing surface may be damaged Not OK brush made from hard material cloth or washcloth sticky and abrasive materials Paper dust removal procedure 1 Check that the brush is not wet and free from dust or dirt 2 Brush the overall printing surface carefully in one direction Important Be sure to brush all the way across the paper do not start br...

Page 124: ...124 ...

Page 125: ...Printing Area Printing Area Other Sizes than Letter Legal Envelopes Letter Legal Sizes for Art Paper Envelopes Printable Discs 125 ...

Page 126: ...For Borderless Printing use the following paper Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 601 Photo Paper Glossy GP 601 Photo Paper Plus Glossy II PP 201 Photo Paper Pro Luster LU 101 Photo Paper Plus Semi gloss SG 201 Matte Photo Paper MP 101 Performing Borderless Printing on any other type of paper may substantially reduce printing quality and or result in printou...

Page 127: ...356 0 mm 4 x 6 10 x 15 cm 3 73 x 5 69 inches 94 8 x 144 4 mm 5 x 7 13 x 18 cm 4 73 x 6 69 inches 120 2 x 169 8 mm 8 x 10 20 x 25 cm 7 73 x 9 69 inches 196 4 x 246 0 mm 10 x 12 25 x 30 cm 9 73 x 11 69 inches 247 2 x 296 8 mm 11 x 17 279 4 x 431 8 mm 10 73 x 16 69 inches 272 6 x 423 8 mm 14 x 17 36 x 43 cm 13 73 x 16 69 inches 348 8 x 423 8 mm Recommended printing area A 1 46 inches 37 0 mm B 1 46 i...

Page 128: ...etter 8 00 x 10 69 inches 203 2 x 271 4 mm Legal 8 00 x 13 69 inches 203 2 x 347 6 mm Recommended printing area A 1 46 inches 37 0 mm B 1 46 inches 37 0 mm Printable area C 0 12 inch 3 0 mm D 0 20 inch 5 0 mm E 0 25 inch 6 4 mm F 0 25 inch 6 3 mm 128 ...

Page 129: ... 18 inch 30 0 mm margin 8 00 x 9 33 inches 203 2 x 237 0 mm A3 art paper 1 18 inch 30 0 mm margin 11 43 x 14 17 inches 290 2 x 360 0 mm A3 art paper 1 18 inch 30 0 mm margin 12 69 x 16 65 inches 322 2 x 423 0 mm 11 x 17 279 4 x 431 8 mm art paper 1 18 inch 30 0 mm margin 10 73 x 14 64 inches 272 6 x 371 8 mm Recommended printing area A 1 18 inches 30 0 mm B 1 18 inches 30 0 mm C 0 13 inch 3 4 mm D...

Page 130: ...Recommended printing area A 1 18 inches 30 0 mm B 1 18 inches 30 0 mm C 0 25 inch 6 4 mm D 0 25 inch 6 3 mm 130 ...

Page 131: ...ting Area width x height Envelope DL 4 06 x 7 50 inches 103 2 x 190 5 mm Envelope Com 10 3 86 x 8 34 inches 98 0 x 211 8 mm Recommended printing area A 0 12 inch 3 0 mm B 1 04 inches 26 5 mm C 0 13 inch 3 4 mm D 0 13 inch 3 4 mm 131 ...

Page 132: ...printing area of the printable disc is from 0 67 inch 17 mm of the internal diameter to 0 04 inch 1 mm from the external diameter of the printing surface Recommended printing area A 0 67 inch 17 0 mm B 0 04 inch 1 0 mm 132 ...

Page 133: ...Placing a Printable Disc Cautions When Printing on a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc 133 ...

Page 134: ...recording surface of the discs After printing allow the printing surface of the disc to dry naturally Do not use hairdryers or expose the disc to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried Do not attach the disc tray while the printer is in operation Do not remove the disc tray while printing on printable discs Doing so may damage the printer the disc ...

Page 135: ...tray may be stored in the disc tray storage compartment in the bottom center of the printer Storing the disc tray 4 72 inches 12 cm printable disc Obtain a printable disc with a label surface compatible with inkjet printing Note A printable disc differs from regular disc BD DVD CD etc in that its label surface has been specially processed to be printed on by an inkjet printer 135 ...

Page 136: ...Remove any paper in the manual feed tray 1 Open the paper output tray A gently 2 When the message asking you to load the printable disc is displayed open the disc tray guide B 3 Place the printable disc with the printable surface facing up Important Make sure that there is no dirt on the disc tray before placing a printable disc on the disc tray When placing a printable disc on the disc tray do no...

Page 137: ...jected during preparation by the printer for printing Wait until the POWER lamp stays lit after flashing then follow the on screen instructions to attach the disc tray 5 Insert the disc tray straight until the arrow on the disc tray guide is almost aligned with the arrow on the disc tray Important Do not insert the disc tray beyond the arrow on the disc tray guide 137 ...

Page 138: ...he disc tray guide is closed 3 Remove the printable disc from the disc tray Important Do not touch the printing surface when removing the disc from the disc tray Note Dry the printing surface sufficiently before removing the disc If you see printing on the disc tray or the transparent parts on inner or outer diameter of the printable disc wipe them off after the printing surface has dried 138 ...

Page 139: ...ray When not using the disc tray insert it straight into the disc tray storage compartment in the bottom center of the printer Important If the disc tray is bent it may become unusable Always keep it on a flat place 139 ...

Page 140: ...Replacing an Ink Tank Replacing an Ink Tank Checking the Ink Status 140 ...

Page 141: ...and open the paper output tray gently 2 Open the top cover The print head holder A moves to the replacement position Caution Do not hold the print head holder to stop or move it forcibly Do not touch the print head holder until it stops completely Important Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Do ...

Page 142: ...placing two or more ink tanks For details on ink lamp flashing speed see Checking the Ink Status with the Ink Lamps 4 Take a new ink tank out of its package remove the orange tape C completely then remove the protective film D completely Important Handle an ink tank carefully Do not drop or apply excessive pressure to it If the orange tape remains on the L shape air hole E ink may splash or the pr...

Page 143: ...y splash Do not touch the inside of the protective cap F or the open ink port G The ink may stain your hands if you touch them Do not reattach the protective cap F once you have removed it Discard it according to the local laws and regulations regarding disposal of consumables 7 Insert the front end of the ink tank into the print head at a slant Make sure that the position of the ink tank matches ...

Page 144: ...hen you start printing after replacing the ink tank the printer starts cleaning the print head automatically Do not perform any other operations until the printer completes the cleaning of the print head While cleaning is in progress the POWER lamp is flashing If the print head is out of alignment as indicated by misaligned printed ruled lines or similar symptoms align the print head Notes on ink ...

Page 145: ... quality use an ink tank within six months of first use Note Color ink may be consumed even when printing a black and white document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance of the printer When an ink tank is out of ink replace it immediately with a new on...

Page 146: ...Checking the Ink Status Checking the Ink Status with the Ink Lamps You can also check the ink status on the computer screen Checking the Ink Status from Your Computer 146 ...

Page 147: ...k is running low Prepare a new ink tank Note When printing on A3 size or larger paper ink may run out during printing This may cause blurred print results or horizontal white streaks Flashing fast at around 1 second intervals Repeats The ink tank is installed in the wrong position Or The ink has run out Make sure that the ink tank is installed in the correct position as indicated by the label on t...

Page 148: ...n removed from the bottom of the ink tank then press on the top of the ink tank until the ink tank clicks into place If the ink lamp is still off after reinstalling the ink tank there has been an error and the printer cannot print Check the Alarm lamp on the printer If an Error Occurs Note You can also check the ink status on the computer screen Checking the Ink Status from Your Computer 148 ...

Page 149: ...Maintenance When Printing Becomes Faint or Colors Are Incorrect Performing Maintenance from a Computer Cleaning the Printer 149 ...

Page 150: ...When Printing Becomes Faint or Colors Are Incorrect Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Aligning the Print Head 150 ...

Page 151: ...he ink tank is lit If the lamp is flashing or off take appropriate action Checking the Ink Status with the Ink Lamps Increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the...

Page 152: ...r Computer Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact the service center When the Print Results Are Not Even such as the Ruled Lines Are Misaligned Step Align the print head From the printer Aligning th...

Page 153: ... Letter sized plain paper in the rear tray Important The manual feed tray is not available for the nozzle check pattern print procedure Be sure to load paper in the rear tray 3 Open the paper output tray gently then pull out the output tray extension Important If the disc tray guide is open be sure to close it 4 Hold down the RESUME CANCEL button until the POWER lamp flashes twice then release it ...

Page 154: ... clean using the computer Cleaning the Print Heads from Your Computer D Good E Bad horizontal white streaks are present If there are horizontal white streaks in the pattern B Cleaning the nozzles of the ink group 2 C BK LGY or GY is required Select the ink group to clean using the computer Cleaning the Print Heads from Your Computer If there are horizontal white streaks in the pattern A and patter...

Page 155: ...Note The total number of sheets printed so far is shown in increments of 50 sheets on the printout of the nozzle check pattern 155 ...

Page 156: ...tton on the printer the nozzles of all ink colors are cleaned 1 Make sure that the power is turned on 2 Hold down the RESUME CANCEL button until the POWER lamp flashes once then release it immediately The printer starts cleaning the print head The cleaning will be complete when the POWER lamp lights after flashing Do not perform any other operations until the printer completes the cleaning of the ...

Page 157: ...in the rear tray 3 Open the paper output tray gently then pull out the output tray extension Important If the disc tray guide is open be sure to close it 4 Hold down the RESUME CANCEL button until the POWER lamp flashes four times then release it immediately The print head alignment sheet will be printed and the print head position will be adjusted automatically Do not perform any other operations...

Page 158: ...ng the Print Heads from Your Computer Cleaning the Paper Feed Rollers from Your Computer Aligning the Print Head Aligning the Print Head Position from Your Computer Use Your Computer to Print a Nozzle Check Pattern Cleaning Inside the Printer 158 ...

Page 159: ...Make sure that the printer is on and then click Execute Print head cleaning starts 4 Complete cleaning The Nozzle Check dialog box opens after the confirmation message 5 Check the results To check whether the print quality has improved click Print Check Pattern To cancel the check process click Cancel If cleaning the head once does not resolve the print head problem clean it once more Important Cl...

Page 160: ...eck whether the print quality has improved click Print Check Pattern To cancel the check process click Cancel Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Consequently perform cleaning only when necessary Note If there is no sign of improvement after Deep Cleaning turn off the printer wait 24...

Page 161: ...per could not be properly fed 2 Open the printer driver setup window 3 Click Roller Cleaning on the Maintenance tab The Roller Cleaning dialog box opens 4 Select Rear Tray or Manual Feed Tray and then click OK The confirmation message appears 5 Execute paper feed roller cleaning Make sure that the printer is on and then click OK Paper feed roller cleaning starts 6 Complete paper feed roller cleani...

Page 162: ...adjustment position are corrected and conditions such as color and line streaking are improved If the print results appear uneven because of line shifts or other conditions adjust the position of the print head On this printer you can adjust the print head either automatically or manually 162 ...

Page 163: ...ick Print Head Alignment on the Maintenance tab The Start Print Head Alignment dialog box opens 3 Load paper in the printer Load two sheets of A4 size or Letter size plain paper into the rear tray Note Depending on the condition of the printer you may need to use 3 sheets of A4 size or Letter size plain paper The number of sheets to be used differs when you select the manual head alignment 4 Execu...

Page 164: ... dialog box opens Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status If this happens click OK to display the most recent settings specified on your computer 3 Switch head alignment to manual Check the Align heads manually check box 4 Apply the settings Click OK and when t...

Page 165: ...If it is difficult to pick the best pattern pick the setting that produces the least noticeable vertical streaks A Least noticeable vertical streaks B Most noticeable vertical streaks 9 Confirm the displayed message and click OK The second pattern is printed Important Do not open the top cover while printing is in progress 10 Check the printed pattern Enter the numbers of the patterns with the lea...

Page 166: ...tical streaks 11 Confirm the displayed message and click OK The third pattern is printed Important Do not open the top cover while printing is in progress 12 Check the printed pattern Enter the numbers of the patterns with the least noticeable streaks in the associated boxes Even if the patterns with the least noticeable streaks are clicked in the preview window their numbers are automatically ent...

Page 167: ...produces the least noticeable vertical streaks A Least noticeable vertical streaks B Most noticeable vertical streaks 13 To execute remaining adjustments If a confirmation message is displayed click OK Note To print and check the current setting open the Start Print Head Alignment dialog box and click Print Alignment Value 167 ...

Page 168: ... Items to display the items that you need to check before printing the nozzle check pattern 3 Load paper in the printer Load one sheet of A4 size or Letter size plain paper into the rear tray 4 Print a nozzle check pattern Make sure that the printer is on and click Print Check Pattern Printing of the nozzle check pattern begins Click OK when the confirmation message appears The Pattern Check dialo...

Page 169: ...tom Plate Cleaning 1 Open the printer driver setup window 2 Click Bottom Plate Cleaning on the Maintenance tab The Bottom Plate Cleaning dialog box opens 3 Load paper in the printer As instructed in the dialog box fold the A4 size or Letter size plain paper in half lengthwise and then unfold the sheet Load the paper into the rear tray in the landscape orientation with the crest of the crease facin...

Page 170: ...Cleaning the Printer Cleaning the Exterior of the Printer Cleaning the Paper Feed Roller Cleaning the Inside of the Printer Bottom Plate Cleaning 170 ...

Page 171: ... before cleaning the printer Do not use tissue paper paper towels rough textured cloth or similar materials for cleaning so as not to scratch the surface Paper tissue powder or fine threads may remain inside the printer and cause problems such as print head blockage and poor printing results Never use volatile liquids such as thinners benzene acetone or any other chemical cleaner to clean the prin...

Page 172: ...er turn off the power unplug the power cord then wipe the paper feed roller parts the large paper feed roller in the center and three rollers on each side of it A located in the rear tray with a moistened cotton swab or the like Do not touch the paper feed roller B with your fingers Wipe the paper feed roller parts with a cotton swab while turning the shaft C with your fingers After cleaning the p...

Page 173: ...ted paper gets dirty perform Bottom Plate Cleaning from the computer Cleaning Inside the Printer If the problem is not resolved after performing Bottom Plate Cleaning the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 173 ...

Page 174: ...Changing the Printer Settings Changing Printer Settings from Your Computer Initializing the Printer Settings Disabling the LAN Function of the Printer 174 ...

Page 175: ...ing Printer Settings from Your Computer Changing the Print Options Registering a Frequently Used Printing Profile Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode 175 ...

Page 176: ...m the driver settings or printing fails The procedure for changing the print options is as follows 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens Note When you use the XPS printer driver the functions available to you are different 3 Change the individual settings If necessary change the setting of each item and then click OK T...

Page 177: ...om Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name in the Name field If necessary click Options set the items and then click OK In the ...

Page 178: ...not be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Delete When the confirmation message appears click OK The selected printing profile is del...

Page 179: ...there are no operations from the printer driver or the printer for a specified period of time 1 Open the printer driver setup window 2 Make sure that the printer is on and then click Auto Power on the Maintenance tab The Auto Power Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the comput...

Page 180: ... turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed Important If you connect this printer to a network and use it you can set Auto Power Off but the power will not be turned off automatically 180 ...

Page 181: ... option when you wish to use the printer with volume of normal operating noise Always use quiet mode Select this option when you wish to reduce the operating noise of the printer Use quiet mode during specified hours Select this option when you wish to reduce the operating noise of the printer during a specified period of time Set the Start time and the End time of the quiet mode you wish to be ac...

Page 182: ... is loaded Important If you leave this check box unchecked the printer may print to the disc tray even if a printable disc is not loaded on the disc tray Therefore you should check this check box under normal circumstances If you load a printable disc that has already been printed onto the disc tray the printer may detect that no printable disc is loaded on the disc tray In this case uncheck this ...

Page 183: ...To rotate the print data 90 degrees to the right during printing clear this item Important Do not change this setting while the print job is displayed in the print wait list Otherwise characters may be omitted or the layout may become corrupt Ink Drying Wait Time You can set the length of the printer rest time until printing of the next page begins Moving the slider to the right increases the paus...

Page 184: ...r perform it according to the instructions on our website Follow the procedure below to initialize the printer settings 1 Make sure that the printer is turned on 2 Press and hold the RESUME CANCEL button then release the button when the POWER lamp flashes 15 times All the printer settings are initialized The administrator password specified by IJ Network Tool returns to the default setting After i...

Page 185: ...e button when the POWER lamp flashes 12 times The Wi Fi lamp goes off if you disable the wireless LAN function Note When you enable the wireless LAN press and hold the RESUME CANCEL button then release the button when the POWER lamp flashes 10 times When you enable the wired LAN press and hold the RESUME CANCEL button then release the button when the POWER lamp flashes 11 times 185 ...

Page 186: ...Information about Network Connection Useful Information about Network Connection 186 ...

Page 187: ...at Factory Network Connecting the Printer to the Computer Using a USB Cable When Detecting the Printers Have the Same Name during Setup Connecting to Other Computer with LAN Changing the Connection Method from USB to LAN Printing Out Network Setting Information 187 ...

Page 188: ...6 IP address Auto setup Set printer name XXXXXXXXXXXX TCP IP settings IPv4 IPv6 Enable disable IPv6 Enable Enable disable WSD WSD settings Enable Timeout setting WSD settings 1 minute Enable disable Bonjour Bonjour settings Enable Service name Bonjour settings Canon PRO 100S series LPR protocol setting Enable Wireless LAN DRX Enable Wired LAN DRX Enable The default value in this item varies by the...

Page 189: ...Connecting the Printer to the Computer Using a USB Cable Connect the printer and the computer using a USB cable as the illustration below The USB port is located on the rear of the printer 189 ...

Page 190: ...e detection result screen Select a printer with checking the MAC address or the serial number set to the printer against that on the detection result screen Note A serial number may not be displayed on the detection result screen To check the MAC address of the printer print out the network setting information Printing Out Network Setting Information 190 ...

Page 191: ...structions on our website Connecting to Other Computer with LAN To add the computer connecting the printer with LAN perform setup with the Setup CD ROM or perform it according to the instructions on our website Changing the Connection Method from USB to LAN To change the connection method to LAN while you are using the printer with USB connection perform setup again with the Setup CD ROM or perfor...

Page 192: ... Inactive MAC Address MAC Address XX XX XX XX XX XX SSID SSID SSID of the wireless LAN Communication Mode Communication Mode Infrastructure Channel 1 Channel XX 1 to 13 Encryption Method of the Encryption none WEP TKIP AES WEP Key Length WEP Key Length Inactive 128 64 Authentication Method of the Authentication none auto open shared WPA PSK WPA2 PSK Signal Strength Signal Strength 0 to 100 TCP IP ...

Page 193: ...v6 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subnet Prefix Length 2 Subnet Prefix Length XXX IPsec 3 IPsec setting Active Security Protocol 3 Method of the Security Protocol ESP ESP AH AH Wired LAN DRX Discontinuous reception wired LAN Enable Disable Other Settings Other settings Printer Name Printer name Printer name Up to 15 alphanumeric characters WSD WSD setting Enable Disable WSD Timeout Timeou...

Page 194: ...XXX XX represents alphanumeric characters 1 Depending on the country or region of purchase one of the channels from 1 to 11 is printed 2 Only when IPv6 is enabled the status of the network is printed 3 Only when IPv6 and the IPsec setting are enabled the status of the network is printed 194 ...

Page 195: ...About Network Communication Changing and Confirming Network Settings Screens for Network Connection of IJ Network Tool Other Screens of IJ Network Tool Appendix for Network Communication 195 ...

Page 196: ...LAN Sheet Changing the WEP Detailed Settings Changing the WPA WPA2 Detailed Settings Changing the Settings in the Wired LAN Sheet Changing the Settings in the Admin Password Sheet Monitoring Wireless Network Status Initializing the Network Settings of the Machine Viewing the Modified Settings 196 ...

Page 197: ... not support Fast User Switching We recommend to exit IJ Network Tool before switching users Starting up IJ Network Tool 1 Start up IJ Network Tool as shown below In Windows 8 1 or Windows 8 select IJ Network Tool on the Start screen to start IJ Network Tool If IJ Network Tool is not displayed on the Start screen select the Search charm then search for IJ Network Tool In Windows 7 Windows Vista or...

Page 198: ... in the Wireless LAN sheet 1 Start up IJ Network Tool 2 Select the printer in Printers When the printer is connected to the computer with a USB cable temporarily select the printer with USBnnn where n is a number appearing in the Port Name column 3 Select Configuration on the Settings menu 4 Click the Wireless LAN tab The Wireless LAN sheet is displayed For details on the Wireless LAN sheet see Wi...

Page 199: ... encryption type of the printer was switched make sure that encryption types for the computer and the wireless router match that set to the printer If you connect to a network that is not protected with security measures there is a risk of disclosing data such as your personal information to a third party TCP IP Setup Sets the IP address of the printer to be used over the LAN Specify a value appro...

Page 200: ...with a USB cable temporarily select the printer with USBnnn where n is a number appearing in the Port Name column 3 Select Configuration on the Settings menu 4 Click the Wireless LAN tab 5 Select Use WEP in Encryption Method and click Configuration The WEP Details screen is displayed 6 Change the settings or confirm When changing the password WEP key the same change must be made to the password WE...

Page 201: ...t to specify the method manually select Open System or Shared Key according to the setting of the wireless router 7 Click OK Important If the printer cannot communicate with the computer after the encryption type of the printer was switched make sure that encryption types for the computer and the wireless router match that set to the printer Note Changing the network settings with the USB cable te...

Page 202: ...enshots in this section refer to the WPA detailed settings 1 Start up IJ Network Tool 2 Select the printer in Printers When the printer is connected to the computer with a USB cable temporarily select the printer with USBnnn where n is a number appearing in the Port Name column 3 Select Configuration on the Settings menu 4 Click the Wireless LAN tab 5 Select Use WPA WPA2 in Encryption Method and c...

Page 203: ...u do not know the wireless router passphrase refer to the instruction manual provided with the wireless router or contact its manufacturer The dynamic encryption method is selected from either TKIP basic encryption or AES secure encryption automatically Important If Auto is not displayed on Dynamic Encryption Type select either TKIP Basic Encryption or AES Secure Encryption 9 Click Finish 203 ...

Page 204: ...on type of the printer was switched make sure that encryption types for the computer and the wireless router match that set to the printer Note Changing the network settings with the USB cable temporarily may switch the default printer In this case reset Set as Default Printer 204 ...

Page 205: ... menu 4 Click the Wired LAN tab The Wired LAN sheet is displayed For details on the Wired LAN sheet see Wired LAN Sheet 5 Change the settings or confirm Set the IP address of the printer to be used over the LAN Specify a value appropriate for your network environment 6 Click OK After changing configuration a screen is displayed asking you for confirmation before the settings are sent to the printe...

Page 206: ... use an administrator password select the Use admin password check box and enter a password Important The password should consist of alphanumeric characters and be no longer than 32 characters The password is case sensitive Do not forget the password you set If you forget the administrator password you specified initialize the printer to return the password to the default setting 6 Click OK A scre...

Page 207: ...ction performance 1 Signal Strength Indicates the strength of the signal received by the printer ranging from 0 to 100 2 Link Quality Indicates the signal quality excluding the noise while communicating ranging from 0 to 100 Important If the indicated value is low move your printer closer to the wireless network device 4 If you measure the connection performance in detail click Advanced Measuremen...

Page 208: ...eless router are located within the wireless connectivity range with no obstacles between them Check if the distance between the printer and the wireless router is not too far If they are too far move them closer together within 164 ft 50 m Check that there is no barrier or obstacle between the printer and the wireless router In general connection performance decreases for communications through w...

Page 209: ...s Check that the printer and the wireless router face each other Connection performance may depend on the orientations of the wireless devices Replace the wireless router and the printer in another direction to achieve the best performance Check whether other computers are not accessing the printer If appears in the result of the measurement check whether other computers are not accessing the prin...

Page 210: ...ance screen is displayed 4 Click Initialize 5 When the confirmation screen is displayed click Yes The network settings of the printer are initialized Do not turn off the printer during initialization Click OK when initialization is complete Performing initialization when connected over wireless LAN will break the connection so perform setup with the Setup CD ROM or perform setup according to the i...

Page 211: ...gs The Confirmation screen is displayed after you modified the printer settings on the Configuration screen When you click Yes on the Confirmation screen the following screen is displayed for confirming the modified settings 211 ...

Page 212: ...ails Screen Authentication Type Confirmation Screen PSK Passphrase and Dynamic Encryption Setup Screen Setup Information Confirmation Screen Wired LAN Sheet Admin Password Sheet Network Information Screen Access Control Sheet Edit Accessible MAC Address Screen Add Accessible MAC Address Screen Edit Accessible IP Address Screen Add Accessible IP Address Screen 212 ...

Page 213: ...n if the target printer is not displayed Important To change the printer s network settings using IJ Network Tool it must be connected via a LAN If No Driver is displayed for the name associate the port with the printer When the Printer Driver Is Not Associated with a Port If Not Found is displayed for the status check the followings The wireless router is turned on When using wired LAN the LAN ca...

Page 214: ...played from the Canon IJ Network Tool screen 1 File menu Exit Exits IJ Network Tool 2 View menu Status Displays the Status screen to confirm the printer connection status and wireless communication status In the access point mode this item is grayed out and you cannot confirm the printer connection status Status Screen Refresh Updates and displays the contents of Printers on the Canon IJ Network T...

Page 215: ... Information Screen Display Warning Automatically Enables or disables automatic display of the instruction screen When this menu is selected the instruction screen is displayed if one or more ports are unavailable for printing 3 Settings menu Configuration Displays the Configuration screen to configure settings of the selected printer Configuration Screen Note This item has the same function as Co...

Page 216: ...oint mode settings Perform settings following the message on the screen If you change the Encryption Method setting and the Password setting on the Set up printer s access point mode screen the changed settings are applied to the printer settings Note You can use this function only when you are using a computer compatible with the wireless LAN 4 Help menu Instructions Displays this guide About Dis...

Page 217: ...lick the tab to select the sheet to change the settings The following screen is the example to change the setting on the Wireless LAN sheet Note This screen is not available depending on the printer you are using For details on each sheet see the following Wireless LAN Sheet Wired LAN Sheet Admin Password Sheet 217 ...

Page 218: ...an access point wireless router Note When Access point mode is displayed on Network Type you cannot change the settings on the Wireless LAN sheet or the Admin Password sheet You can perform setting from Set up printer s access point mode on the Settings menu when you use the printer with the access point mode Depending on the printer you are using you can change the settings using the operation pa...

Page 219: ... been set the Authentication Type Confirmation screen is displayed automatically To change WPA WPA2 settings set before click Configuration to display the WPA WPA2 Details screen Changing the WPA WPA2 Detailed Settings 5 Configuration The detailed settings screen is displayed The WEP or the WPA WPA2 key selected in Encryption Method can be confirmed and changed For details on WEP setting Changing ...

Page 220: ...as your personal information to a third party Note Signal strength is displayed as follows Good Fair Poor Type of encryption is displayed as follows Blank No encryption WEP WEP is set WPA WPA2 WPA WPA2 is set 2 Update Click to update the list of wireless routers when your target wireless router is not detected If the target wireless router is set to the stealth mode click Cancel to return to the p...

Page 221: ...ls screen appears if the selected wireless router is encrypted In this case configure the details to use the same encryption settings set to the wireless router Wireless routers that cannot be used by this machine including those configured to use different encryption methods are displayed grayed out and cannot be configured 221 ...

Page 222: ...number of characters and character type that can be entered differ depending on the combination of the key length and key format Key Length 64bit 128bit Key Format ASCII 5 characters 13 characters Hexadecimal Hex 10 digits 26 digits 2 Key Length Select either 64bit or 128bit 3 Key Format Select either ASCII or Hex 4 Key ID Select the Key ID index set to the wireless router 5 Authentication Select ...

Page 223: ...een differs depending on the present settings 1 Authentication Type Displays the type of authentication used for client authentication This machine supports the PSK authentication method 2 Dynamic Encryption Type Displays the dynamic encryption method 3 Change Settings Displays the Authentication Type Confirmation screen Authentication Type Confirmation Screen 223 ...

Page 224: ...the printer you are using Type of authentication used for client authentication is displayed 1 Authentication Type Type of authentication used for client authentication is displayed PSK This machine supports the PSK authentication method This authentication type PSK uses a passphrase 224 ...

Page 225: ...se set to the wireless router The passphrase should be a string of 8 to 63 alphanumeric characters or a 64 digit hexadecimal value If you do not know the wireless router passphrase refer to the instruction manual provided with the wireless router or contact its manufacturer 2 Dynamic Encryption Type The dynamic encryption method is selected from either TKIP basic encryption or AES secure encryptio...

Page 226: ...tup Information Confirmation Screen Note This screen is not available depending on the printer you are using Displays the settings used for client authentication Confirm the settings and click Finish 226 ...

Page 227: ...ress of the printer to be used over the LAN Specify a value appropriate for your network environment Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server DHCP server functionality must be enabled on your router Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you wa...

Page 228: ...reen 1 Use admin password Sets an administrator password with privileges to set up and change detailed options To use this feature select this check box and enter a password 2 Password Enter the password to set 3 Password Confirmation Enter the password again for confirmation Important If you forget the administrator password you specified initialize the printer to return the password to the defau...

Page 229: ...is set for the printers and the computers To display the Network Information screen select Network Information from the View menu 1 OK Returns to the Canon IJ Network Tool screen 2 Copy All Information All network information displayed is copied to the clipboard 229 ...

Page 230: ...een 1 Printer Access Control Type Select the type of access control with which to limit access of computers or network devices to the printer over a network The setting items may differ depending on the choice of access control methods When Selecting MAC address When Selecting IP address When Selecting MAC address The accessible computers or network devices are specified by their MAC addresses Com...

Page 231: ...s and any comments 3 Edit The Edit Accessible MAC Address screen is displayed to edit the settings selected in Accessible MAC Addresses Edit Accessible MAC Address Screen Add Accessible MAC Address Screen 4 Add The Add Accessible MAC Address screen is displayed to register the MAC address of a computer or a network device from which to access the printer over the network Important Add the MAC addr...

Page 232: ...hows the registered IP addresses and any comments 3 Edit The Edit Accessible IP Address screen is displayed to edit the settings selected in Accessible IP Addresses Edit Accessible IP Address Screen Add Accessible IP Address Screen 4 Add The Add Accessible IP Address screen is displayed to register the IP address of a computer or a network device from which to access the printer over the network I...

Page 233: ...5 Delete Deletes the selected IP address from the list 233 ...

Page 234: ...example screenshots in this section refer to the Add Accessible MAC Address Screen 1 MAC Address Enter the MAC address of a computer or a network device to allow access 2 Comment Optionally enter any information to identify the device such as the name of the computer Important Comments will be displayed only on the computer used to enter them 234 ...

Page 235: ...Method An IP address is expressed as four values ranging from 0 to 255 Start IP Address Enter the first IP address in the range of addresses of the computers or network devices to allow access when you selected Range Specification in Specification Method An IP address is expressed as four values ranging from 0 to 255 End IP Address Enter the last IP address in the range of addresses of the compute...

Page 236: ... of IJ Network Tool Canon IJ Network Tool Screen Status Screen Connection Performance Measurement Screen Maintenance Screen Network Setup of the Card Slot Screen Associate Port Screen Network Information Screen 236 ...

Page 237: ...n if the target printer is not displayed Important To change the printer s network settings using IJ Network Tool it must be connected via a LAN If No Driver is displayed for the name associate the port with the printer When the Printer Driver Is Not Associated with a Port If Not Found is displayed for the status check the followings The wireless router is turned on When using wired LAN the LAN ca...

Page 238: ...played from the Canon IJ Network Tool screen 1 File menu Exit Exits IJ Network Tool 2 View menu Status Displays the Status screen to confirm the printer connection status and wireless communication status In the access point mode this item is grayed out and you cannot confirm the printer connection status Status Screen Refresh Updates and displays the contents of Printers on the Canon IJ Network T...

Page 239: ... Information Screen Display Warning Automatically Enables or disables automatic display of the instruction screen When this menu is selected the instruction screen is displayed if one or more ports are unavailable for printing 3 Settings menu Configuration Displays the Configuration screen to configure settings of the selected printer Configuration Screen Note This item has the same function as Co...

Page 240: ...oint mode settings Perform settings following the message on the screen If you change the Encryption Method setting and the Password setting on the Set up printer s access point mode screen the changed settings are applied to the printer settings Note You can use this function only when you are using a computer compatible with the wireless LAN 4 Help menu Instructions Displays this guide About Dis...

Page 241: ...e device status is displayed as Available or Unavailable 2 Signal Strength Indicates the strength of the signal received by the printer ranging from 0 to 100 3 Link Quality Indicates the signal quality excluding the noise while communicating ranging from 0 to 100 4 Advanced Measurement To examine the connection performance between the printer and the wireless router or between the printer and the ...

Page 242: ...nection performance measurement Connection Performance Measurement Screen Initial Screen Connection Performance Measurement Screen Completion Screen Connection Performance Measurement Screen Initial Screen Click Next to start measurement Connection Performance Measurement Screen Completion Screen Displays when the measurement is finished 242 ...

Page 243: ...he printer and the wireless router Good connection performance Unstable connection performance Cannot connect Measurement is canceled or cannot measure 2 Remeasurement Measures the connection performance again Note If any messages appear on Overall Network Performance move the machine and wireless router as instructed to improve the performance 243 ...

Page 244: ...gs of the printer Do not turn off the printer during initialization Click OK when initialization is complete Performing initialization when connected over wireless LAN will break the connection so perform setup with the Setup CD ROM or perform setup according to the instructions on our website 2 Network Setup of the Card Slot Note This item is not available depending on the printer you are using S...

Page 245: ... Network Setup of the Card Slot Screen Setup Failed Screen Note You can change the network settings of the printer using IJ Network Tool with USB connection after initializing the LAN settings To change the network settings using IJ Network Tool enable the LAN settings in advance Network Setup of the Card Slot Screen Setup Screen 1 Drive Select the drive letter to assign to the network drive 2 Upd...

Page 246: ...to the card slot 2 Retry Returns to Network Setup of the Card Slot screen and re executes the network drive mapping 3 Cancel Cancels the card slot setup When IJ Network Tool is running over LAN the Cancel button is displayed grayed out and cannot be clicked 246 ...

Page 247: ...e You cannot print with the printer unless the printer driver is associated with the port 1 Model Displays the name of device specified as a destination port It is blank if the name of device is not detected 2 Printer Displays the printer driver installed in the computer Select the printer for which you want to change the association 3 OK Performs association 247 ...

Page 248: ...is set for the printers and the computers To display the Network Information screen select Network Information from the View menu 1 OK Returns to the Canon IJ Network Tool screen 2 Copy All Information All network information displayed is copied to the clipboard 248 ...

Page 249: ...Appendix for Network Communication Using the Card Slot over a Network When the Printer Driver Is Not Associated with a Port About Technical Terms Restrictions About Firewall 249 ...

Page 250: ...Network Drive Restrictions on Card Slot Use over a Network Mounting the Card Slot as the Network Drive The card slot must be mounted to use it over a network To mount the card slot as the network drive follow the procedure below 1 Insert a memory card into the card slot of the machine 2 Start up IJ Network Tool 3 Select the machine in Printers 4 Select Maintenance on the Settings menu 5 Click Setu...

Page 251: ...table only from a USB connected computer you cannot access the network drive of the card slot On the other hand when you enable it to be writable only from a LAN connected computer the card slot is not detected via USB Make sure that the card slot setting is selected properly according to your connection method To read files from a memory card via USB and over a network disable the function to wri...

Page 252: ...inter driver follow the procedure below 1 Start up IJ Network Tool 2 Select the printer displayed as No Driver on Name 3 Select Associate Port on the Settings menu The Associate Port screen is displayed 4 Select a printer to associate with a port The list of the printers that the printer driver is installed is displayed at Printer on the Associate Port screen Select a printer to associate with a c...

Page 253: ...n occurs on a peer to peer basis i e all clients in with the same SSID network name communicate directly with each other No wireless router is required This machine does not support ad hoc communication Admin Password Administrator password in IJ Network Tool to restrict access to network users It must be entered to access the printer and change printer settings AES An encryption method It is opti...

Page 254: ...atically adjusted to match that set to the wireless router This machine supports channels 1 to 13 Channels 12 and 13 are not supported depending on the country or region of purchase Note that the number of channels that can be used for your wireless LAN varies depending on the region or country D Default Gateway A relay device to connect to another network such as a router or a computer DHCP serve...

Page 255: ...Client computer and machine setup where all wireless communications pass through a wireless router IP Address A unique number with four parts separated by dots Every network device that is connected to the Internet has an IP address Example 192 168 0 1 An IP address is usually assigned by a wireless router or a DHCP server of the router automatically IPv4 IPv6 They are internetwork layer protocol ...

Page 256: ...eparated by colons i e 11 22 33 44 55 66 O Operation Status Indicates the status on whether the printer can be used P Proxy server A server that links a LAN connected computer to the Internet When using a proxy server specify the address and the port number of the proxy server PSK An encryption method employed by WPA WPA2 R Router A relay device to connect to another network S Signal Strength The ...

Page 257: ... Address 192 168 127 0 T TCP IP Suite of communications protocols used to connect hosts on the Internet or the LAN This protocol allows different terminals to communicate with each other TKIP An encryption protocol employed by WPA WPA2 U USB Serial interface designed to enable you to hot swap devices i e by plugging and unplugging them without turning off the power W WCN Windows Connect Now Users ...

Page 258: ...haracters or a 64 digit hexadecimal value WPA2 Security framework released by the Wi Fi Alliance in September 2004 as a later version of WPA Provides a stronger encryption mechanism through Advanced Encryption Standard AES Authentication WPA2 defines the following authentication methods PSK that can be used without an authentication server plus WPA2 802 1x that do require an authentication server ...

Page 259: ...ms you should set a network key WEP or WPA WPA2 to the wireless router to encrypt wireless transmission Wireless communication with a product that does not comply with the Wi Fi standard cannot be guaranteed Connecting with too many computers may affect the printer performance such as printing speed 259 ...

Page 260: ...tion of the security software or operation system Important If you disabled the firewall function disconnect your network from the Internet Some applications like the network configuration software override firewall settings Check the application s settings beforehand If the printer you use is set to Get IP address automatically the IP address changes every time the printer connects to the network...

Page 261: ...Information about Ink Key Points to Successful Printing Be Sure to Make Paper Settings after Loading Paper Canceling a Print Job Printer Handling Precautions Key to Enjoying Consistent Printing Quality Precautions for Safe Transport of the Printer 261 ...

Page 262: ...atically according to its condition When the printer performs cleaning a small amount of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink Black and white printing may use ...

Page 263: ...smeared with ink Clean the inside of your printer with Bottom Plate Cleaning Check how to load the paper correctly Is the paper loaded in the correct orientation To load paper in the rear tray or manual feed tray load paper WITH THE PRINT SIDE FACING YOU Loading Paper A rear tray B manual feed tray Is the paper loaded in the proper paper source Load paper either in the rear tray or in the manual f...

Page 264: ...The curled paper causes paper jam Flatten the curled paper then reload it Load the paper after correcting its curl in Paper Is Smudged Printed Surface Is Scratched 264 ...

Page 265: ...ults Not Satisfactory There are various types of paper paper with special coating on the surface for printing photos with optimal quality and paper suitable for documents Each media type has specific preset settings such as how ink is used and sprayed distance from nozzles etc so that you can print on that type with optimal image quality This allows you to print with the settings best suited for t...

Page 266: ...ss the ON button If you press the ON button while printing is in progress the print data sent from the computer queues in the printer and you may not be able to continue to print Press the RESUME CANCEL button to cancel printing 266 ...

Page 267: ...t place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 267 ...

Page 268: ...f you press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the POWER lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord make sure that the POWER lamp is not lit Print periodically Just as the tip ...

Page 269: ... have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the POWER lamp is off and unplug the power cord Important Do not unplug the printer while the POWER lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 Retract the output tray...

Page 270: ... of deposit Postage stamps canceled or uncanceled Identifying badges or insignias Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works...

Page 271: ...48 8 mm for Borderless Printing 14 inches 356 mm Rear Tray 12 7 inches 322 2 mm for Borderless Printing 13 inches 329 mm Operating environment Temperature 41 to 95 F 5 to 35 C Humidity 10 to 90 RH no condensation The performance of the printer may be reduced under certain temperature and humidity conditions Recommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensati...

Page 272: ...y or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method WCN WCN NET Cableless setup Other Features Administration password Minimum System Requirements Conform to the operating system s requirements when higher...

Page 273: ...h Windows 8 1 Windows 8 Windows 7 Windows Vista or Windows XP pre installed Windows A CD ROM Drive or internet connection is required during software installation Windows Internet Explorer 8 9 10 or 11 is required to install Easy WebPrint EX Windows Some functions may not be available with Windows Media Center Windows NET Framework 4 or 4 5 must be installed to use the Windows software Windows XPS...

Page 274: ...e tools may not be available depending on the printer you are using operation panel of the printer IJ Network Tool printer information screen displayed on some Canon application software When you change the password use 0 to 32 alphanumeric characters If the password has been changed while you are sharing the printer and you do not know the password ask the administrator of the printer you are usi...

Page 275: ...E series P series iP series iX series iB series PRO series MG series Model name Card slot MG7530F MG7500 MG7100 MG6730 MG6600 MG6500 MG6400 MG5600 MG5500 MG3500 MG2900 MG2500 MG2400 MX series Model name Card slot MX920 MX720 MX530 MX520 MX490 MX470 MX450 MX390 275 ...

Page 276: ...ries Model name Card slot E610 E560 E480 E460 E400 P series Model name Card slot P200 iP series Model name Card slot iP8700 iP2800 iP110 iX series Model name Card slot iX6800 iX6700 iB series Model name Card slot iB4000 PRO series Model name Card slot PRO 100S 276 ...

Page 277: ...PRO 10S 277 ...

Page 278: ...Printing Printing from a Computer Printing from a Digital Camera 278 ...

Page 279: ...Printing from a Computer Printing with Application Software that You are Using Printer Driver 279 ...

Page 280: ...e that You are Using Printer Driver Printing with Easy Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver 280 ...

Page 281: ...Open the printer driver setup window 4 Select a frequently used profile In Commonly Used Settings on the Quick Setup tab select a printing profile suited for the purpose When you select a printing profile the Additional Features Media Type and Printer Paper Size settings are automatically switched to the values that were preset 5 Select the print quality For Print Quality select High Standard or F...

Page 282: ...e paper source Select Manual Feed or Rear Tray that matches your purpose for Paper Source Important The paper source settings that can be selected may differ depending on the paper type and size 7 Complete the setup Click OK When you execute print the document is printed with settings that match your purpose 282 ...

Page 283: ...up Main and Page Setup tabs are saved and you can print with the same settings from the next time as well In the Commonly Used Settings window click Save to register the specified settings To print on Canvas Fine Art Museum Etching or Photo Paper Pro Premium Matte follow the instructions displayed on the screen 283 ...

Page 284: ...o Paper Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Photo Paper Glossy GP 501 GP 601 Glossy Photo Paper Matte Photo Paper MP 101 Matte Photo Paper Fine Art Paper Museum Etching FA ME1 Fine Art Museum Etching Canon genuine papers Business Letter Printing Media name Model No Media Type in the printer driver High Resolution Paper HR 101N High Resolution Paper Canon genui...

Page 285: ...tching Photo Paper Pro Premium Matte Other Fine Art Paper 1 Other Fine Art Paper 2 or Canvas no data is printed in the top and bottom 30 mm edges printing direction of the paper For Paper Size on the printer driver select XXX Art Paper Margin 30 For information about the printable area see Printing Area 285 ...

Page 286: ...ut Printing Tiling Poster Printing Booklet Printing Duplex Printing Stamp Background Printing Registering a Stamp Registering Image Data to be Used as a Background Setting Up Envelope Printing Printing on Postcards Switching the Paper Source to Match the Purpose Displaying the Print Results before Printing Setting Paper Dimensions Custom Size Editing the Print Document or Reprinting from the Print...

Page 287: ... the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Complete the setup Click OK When you execute print the document will be printed with the selected pa...

Page 288: ...r of copies to be printed 3 Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pag...

Page 289: ...and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing Manual is selected Pr...

Page 290: ...be stapled Check the position of the stapling margin from Stapling Side on the Page Setup tab The printer analyzes the Orientation and Page Layout settings and automatically selects the best staple position When you want to change the setting select from the list 3 Set the margin width If necessary click Specify Margin and set the margin width and then click OK 290 ...

Page 291: ...ou execute print the data is printed with the specified staple side and margin width Important Stapling Side and Specify Margin appear grayed out and are unavailable when Borderless Tiling Poster or Booklet is selected for Page Layout Scaled is selected for Page Layout When Duplex Printing Manual is also selected only Stapling Side can be specified 291 ...

Page 292: ...without providing any margin around it set borderless printing The procedure for performing borderless printing is as follows You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Printing 1 Open the printer driver setup window 2 Set borderless printing Select Borderless from the Page Layout list on the Page Setup tab Click OK when the confirmation m...

Page 293: ...Media Type is set to Plain Paper Photo Paper Plus Glossy II Photo Paper Pro Platinum Photo Paper Pro Luster Photo Paper Plus Semi gloss Glossy Photo Paper Matte Photo Paper Other Glossy Paper Hagaki A Ink Jet Hagaki Hagaki K or Hagaki Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the sheet or stains may form When the r...

Page 294: ...Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked on the Main tab you can confirm whether there will be no margin before printing 294 ...

Page 295: ...er size of the document Using Page Size select the page size that is set with your application software 4 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list When the Printer Paper Size is smaller than the Page Size the page image will be reduced When the Printer Paper Size is larger than the Page Size the page image will be enlarged The ...

Page 296: ...5 Complete the setup Click OK When you execute print the document will be enlarged or reduced to fit to the page size 296 ...

Page 297: ...e Page Setup tab 3 Select the paper size of the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlar...

Page 298: ...printer driver 5 Complete the setup Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver 298 ...

Page 299: ...Note Selecting Scaled changes the printable area of the document 299 ...

Page 300: ...ect Page Layout from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following set...

Page 301: ...To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 301 ...

Page 302: ...ing poster printing is as follows Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Pa...

Page 303: ...pecifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbers by separating them with commas or by entering a hyphen between the page numbers Note You can also specify the print range by clicking the pages in the settings preview 5 Complete the setup Click O...

Page 304: ... select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster printing enlarges the document when printing it the print results may become coarse 304 ...

Page 305: ...let printing is as follows 1 Open the printer driver setup window 2 Set booklet printing Select Booklet from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the window 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the margin for stapling and the margin...

Page 306: ...ox 5 Complete the setup Click OK on the Page Setup tab When you execute print the document will be printed on one side of a sheet of paper When the printing of one side is complete set the paper correctly by following the message and click OK When the printing of the other side is complete fold the paper at the center of the margin and make a booklet Important Booklet cannot be selected when a med...

Page 307: ... Set duplex printing Check the Duplex Printing Manual check box on the Page Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 5 Set the margin width...

Page 308: ...n Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list Duplex Printing Manual and Stapling Side appear grayed out and are unavailable Note If the back side of the paper becomes smudged during duplex printing perform Bottom Plate Cleaning in the Maintenance ...

Page 309: ... you to print a light illustration behind the document data The procedure for performing stamp background printing is as follows Printing a Stamp CONFIDENTIAL IMPORTANT and other stamps that are used often in companies are pre registered 1 Open the printer driver setup window 2 Click Stamp Background Stamp on the Page Setup tab The Stamp Background Stamp dialog box opens Note With the XPS printer ...

Page 310: ... the XPS printer driver is used When the XPS printer driver is used the stamp is normally printed in the foreground of the document Print semitransparent stamp Check this check box to print a semi transparent stamp on the document This function is available only when the XPS printer driver is used Stamp first page only To print the stamp only on the first page check this check box 5 Complete the s...

Page 311: ...lick OK on the Page Setup tab When you execute print the data is printed with the specified background Important When Borderless is selected the Stamp Background Stamp button appears grayed out and is unavailable Note The stamp and background are not printed on blank sheets inserted with the Insert blank page function of booklet printing Related Topics Registering a Stamp Registering Image Data to...

Page 312: ...ary stamps can be deleted at any time The procedure for registering a new stamp is as follows Registering a New Stamp 1 Open the printer driver setup window 2 Click Stamp Background Stamp on the Page Setup tab The Stamp Background Stamp dialog box opens Note With the XPS printer driver the Stamp Background button has become the Stamp button and only the stamp function can be used 3 Click Define St...

Page 313: ...eType Font Style Size and Outline You can select the color of the stamp by clicking Select Color Important Stamp Text appears grayed out and is unavailable when Date Time User Name is selected Placement tab Select the stamp position from the Position list You can also select Custom from the Position list and specify coordinates for X Position and Y Position You can also change the stamp position b...

Page 314: ...overwrite on the Save settings tab When you want to save the stamp with a different title type a new title in the Title box and click Save Click OK when the confirmation message appears 5 Complete the setup Click OK The Stamp Background Stamp dialog box opens again The registered title appears in the Stamp list Deleting an Unnecessary Stamp 1 Click Define Stamp in the Stamp Background Stamp dialog...

Page 315: ...sting background An unnecessary background can be deleted The procedure for registering image data to be used as a background is as follows Registering New Background 1 Open the printer driver setup window 2 Click Stamp Background on the Page Setup tab The Stamp Background dialog box opens Note With the XPS printer driver the Stamp Background button has become the Stamp button and Background canno...

Page 316: ...tens the background To print the background at the original bitmap intensity move the slider to the rightmost position 6 Save the background Click the Save settings tab and enter a title in the Title box and then click Save Click OK when the confirmation message appears Note Spaces tabs and returns cannot be entered at the beginning or end of a title 7 Complete the setup Click OK then it returns t...

Page 317: ...K then it returns to Stamp Background dialog box The registered title appears in the Background list Deleting an Unnecessary Background 1 Click Select Background in the Stamp Background dialog box The Background Settings dialog box opens 2 Select the background to be deleted Select the title of the background you want to delete from the Backgrounds list on the Save settings tab and then click Dele...

Page 318: ...r size When the Envelope Size Setting dialog box is displayed select Envelope Com 10 or Envelope DL and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation 6 Complete the setup Click OK When you execute print the information is printed on the envelope Important When you execute envelope printing guide messages are displayed To hide the guide mes...

Page 319: ...e guide again click the View Printer Status button on the Maintenance tab and start the Canon IJ Status Monitor Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting 319 ...

Page 320: ...uter When printing a return postcard always set the paper size to Hagaki 2 200x148mm from your application software or the printer driver Do not fold the return postcard If a crease is formed the printer will not be able to feed the postcard properly and this condition will cause line shifts or a paper jam With return postcards borderless printing cannot be used 6 Set the print orientation To prin...

Page 321: ... On the Option menu choose Display Guide Message and click Hagaki Printing to enable the setting When printing on media other than postcards load the media according to usage method of that media and click Start Printing 321 ...

Page 322: ...per Wide Margins Fine Art Museum Etching Other Fine Art Paper 1 Photo Paper Pro Premium Matte Other Fine Art Paper 2 or Canvas is selected for Media Type on the Main tab click the Page Setup tab and select XXX Art Paper Margin 30 from the Page Size list 3 Select the paper source From the Paper Source list select the paper source that matches your purpose Manual Feed Paper is supplied from the manu...

Page 323: ...ear Tray Paper is fed from the rear tray Important When 14 x17 36x43cm is selected for Page Size on the Page Setup tab paper cannot be supplied from the rear tray When Fine Art Museum Etching Photo Paper Pro Premium Matte or Canvas is selected for Media Type on the Main tab paper cannot be supplied from the rear tray 4 Complete the setup Click OK When you execute print the printer uses the specifi...

Page 324: ...ults display on the Quick Setup tab 1 Open the printer driver setup window 2 Set the preview Check the Preview before printing check box on the Main tab 3 Complete the setup Click OK When you execute print the Canon IJ Preview opens and displays the print results Important In the Manual Color Adjustment dialog box the Color Adjustment tab contains the Print a pattern for color adjustment check box...

Page 325: ...a custom size in Printer Paper Size on the Quick Setup tab 1 Open the printer driver setup window 2 Select the paper size Select Custom for Page Size on the Page Setup tab The Custom Paper Size dialog box opens 3 Set the custom paper size Specify Units and enter the Width and Height of the paper to be used Then click OK 4 Complete the setup Click OK on the Page Setup tab When you execute print the...

Page 326: ...to set the values When you use a custom paper size to print specify the size of paper correctly in the Custom Paper Size dialog box If an error message appears when you use the specified paper size uncheck the Detect paper width check box on the Custom Settings dialog box of the Maintenance tab Printing may be disabled depending on the size of the specified user defined media For information about...

Page 327: ...ieve the document print history to print the document The procedure for using the Canon IJ XPS Preview is as follows Print Combine Documents Delete Document Reset Documents View Thumbnails Move Document Undo Move Page Delete Page Note By clicking View Thumbnails you can display or hide thumbnails of the print documents selected in the Document Name list Clicking Undo reverses the change that just ...

Page 328: ...ed document is added to the list Changing the sequence of print documents or print pages To change the sequence of the print documents go to the Document Name list and select the print document to be moved Next on the Edit menu select Move Document from Documents and select the appropriate item You can also click and drag a print document to change the print sequence To change the sequence of the ...

Page 329: ... preview Note You can rename Document Name to any name 5 Executing print Click Print When you execute print the printer uses the specified settings to print the data Reprinting from the Print History When you click Save Print History on the File menu to enable the setting the document printed from the preview is saved and you can reprint the document with the same settings 1 Displaying the print h...

Page 330: ...nter Driver Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles Interpreting the ICC Profile Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Brightness Adjusting Intensity Adjusting Contrast Adjusting Intensity Contrast Using Sample Patterns Printer Driver 330 ...

Page 331: ...ustom for Print Quality and click Set The Custom dialog box opens 3 Setting the print quality level Drag the slider bar to select the print quality level and click OK 4 Complete the setup Click OK on the Main tab When you execute print the image data is printed with the selected print quality level Important Certain print quality levels cannot be selected depending on the settings of Media Type Re...

Page 332: ...Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast 332 ...

Page 333: ... setup Click OK When you execute print the document is converted to grayscale data It allows you to print the color document in monochrome Important When the Black and White Photo Print check box is checked the printer driver processes image data as sRGB data In this case actual colors printed may differ from those in the original image data When using the grayscale printing function to print Adob...

Page 334: ...Related Topic Adjusting Tone 334 ...

Page 335: ...1 Open the printer driver setup window 2 Select the media type Select the type of paper loaded in the printer from the Media Type list on the Main tab 3 Set black and white photo printing Check the Black and White Photo Print check box 4 Select the manual color adjustment Select Manual for Color Intensity and click Set The Manual Color Adjustment dialog box opens 5 Adjusting monochrome tones From ...

Page 336: ...u can also adjust color tones by clicking or dragging the center adjustment area with the mouse You can also directly enter values that are linked to the sliders When you enter values set values in the range of 100 to 100 for X and 50 to 50 for Y Note Custom cannot be selected since it is displayed automatically when the adjustment value is directly entered X Y Monochromatic adjustment value If ne...

Page 337: ...nt the color document is converted to grayscale data with adjusted tones It allows you to print the color document in monochrome Related Topics Printing a Color Document in Monochrome Adjusting Brightness Adjusting Intensity Adjusting Contrast 337 ...

Page 338: ... tone while looking at the pattern 1 Open the printer driver setup window 2 Select the media type Select the type of paper loaded in the printer from the Media Type list on the Main tab 3 Set black and white photo printing Check the Black and White Photo Print check box 4 Select the manual color adjustment Select Manual for Color Intensity and click Set The Manual Color Adjustment dialog box opens...

Page 339: ...r Size Select the paper size to be used for pattern printing Note Depending on the paper size selected on the Page Setup tab there may be sizes that cannot be selected Amount of Pattern Instances Select Largest Large or Small to set the number of patterns to be printed Note Largest and Large cannot be selected when certain paper sizes or output paper sizes are selected Color Variation Between Inst...

Page 340: ...ect OK and then execute printing The printer then prints a pattern in which the tone that you set is the center value 8 Adjusting the tone Look at the print results and select the image that you like best Then enter the X and Y monochrome adjustment values indicated at the bottom of that image into the X and Y monochrome adjustment fields on the Color Adjustment tab Clear the Print a pattern for c...

Page 341: ...grayed out and cannot be set Preview before printing on the Main tab Stapling Side and Specify Margin on the Page Setup tab When Duplex Printing is set only Stapling Side can be set You can print a pattern only if the Page Layout setting on the Page Setup tab is Normal size or Borderless When the Black and White Photo Print check box on the Main tab is not selected Tone X and Y monochrome adjustme...

Page 342: ...oftware to specify a printing ICC profile select None The procedure for specifying color correction is as follows You can also set color correction on the Quick Setup tab by choosing Color Intensity Manual Adjustment under Additional Features 1 Open the printer driver setup window 2 Select the manual color adjustment On the Main tab select Manual for Color Intensity and click Set The Manual Color ...

Page 343: ...non paper in an application software to print data 4 Complete the setup Click OK on the Main tab When you execute print the document data is printed with the specified color correction Important When ICM is disabled in the application software ICM is unavailable for Color Correction and the printer may not be able to print the image data properly When the Black and White Photo Print check box on t...

Page 344: ... to an image saving format that requires a computer to develop the image You can embed an input ICC profile tag into a RAW file by using special application software Selecting a Printing Method Suited to the Image Data The recommended printing method depends on the color space Adobe RGB or sRGB of the image data or the application software to be used There are two typical printing methods Check th...

Page 345: ...escent light for D50 color evaluation color temperature 5000K high color rendering properties Brightness when looking at printed materials 500 lx 125 lx Note When printing from an application software that can identify ICC profiles and allows you to specify them use a printing ICC profile in the application software and select settings for color management The procedure for adjusting colors with t...

Page 346: ...e data 4 Set the other items If necessary click Color Adjustment tab and adjust the color balance Cyan Magenta Yellow and adjust Brightness Intensity and Contrast settings and then click OK 5 Complete the setup Click OK on the Main tab When you execute print the printer driver adjusts the colors when printing the data Related Topics Setting the Print Quality Level Custom Specifying Color Correctio...

Page 347: ...se your application software to select color management items and specify an input ICC profile and a printing ICC profile in the image data Even if you print using a printing ICC profile that you created yourself or one for special Canon paper be sure to select color management items from your application software For instructions refer to the manual of the application software you are using 1 Ope...

Page 348: ...ion software does not support Adobe RGB 1 Open the printer driver setup window 2 Select the manual color adjustment On the Main tab select Manual for Color Intensity and click Set The Manual Color Adjustment dialog box opens 3 Select color correction Click Matching tab and select ICM ICC Profile Matching for Color Correction 4 Select the input profile Select an Input Profile that matches the color...

Page 349: ...follows Monitor Color temperature D50 5000K Brightness 120 cd m2 Gamma 2 2 Environment light Fluorescent light for D50 color evaluation color temperature 5000K high color rendering properties Brightness when looking at printed materials 500 lx 125 lx Relative Colorimetric When image data is converted to the color space of the printer this method converts the image data so the color reproduction ap...

Page 350: ...trast settings and then click OK 8 Complete the setup Click OK on the Main tab When you execute print the printer uses the color space of the image data Related Topics Setting the Print Quality Level Custom Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast 350 ...

Page 351: ...the Quality slide bar in the Custom dialog box of the printer driver 3 is the media type This media name corresponds to the following media type Photo Paper Plus Glossy Gold Photo Paper Plus Glossy II Photo Paper Pro Platinum Photo Paper Pro Platinum Photo Paper Pro Luster Photo Paper Pro Luster Photo Paper Plus Semi Gloss Photo Paper Plus Semi gloss Matte Photo Paper Matte Photo Paper Other Gloss...

Page 352: ...ly The following sample shows the case when color balance is used to intensify cyan and to diminish yellow so that the overall colors are more uniform No adjustment Adjust color balance The procedure for adjusting color balance is as follows You can also set color balance on the Quick Setup tab by choosing Color Intensity Manual Adjustment under Additional Features 1 Open the printer driver setup ...

Page 353: ...ings preview on the left side of the printer driver After adjusting each color click OK 4 Complete the setup Click OK on the Main tab When you execute print the document is printed with the adjusted color balance Important When the Black and White Photo Print check box on the Main tab is checked the color balance Cyan Magenta Yellow cannot be set Related Topics Setting the Print Quality Level Cust...

Page 354: ...a list together with the adjustment values Described below is the procedure for adjusting the color balance while looking at the pattern 1 Open the printer driver setup window 2 Select the manual color adjustment On the Main tab select Manual for Color Intensity and click Set The Manual Color Adjustment dialog box opens 3 Selecting pattern print On the Color Adjustment tab select the Print a patte...

Page 355: ...ter Paper Size Select the paper size to be used for pattern printing Note Depending on the paper size selected on the Page Setup tab there may be sizes that cannot be selected Amount of Pattern Instances Select Largest Large or Small to set the number of patterns to be printed Note Largest and Large cannot be selected when certain paper sizes or output paper sizes are selected Color Variation Betw...

Page 356: ...lect OK and then execute printing The printer then prints a pattern in which the color balance that you set is the center value 6 Adjusting the color balance Look at the print results and select the image that you like best Then enter the color balance numbers indicated at the bottom of that image into the Cyan Magenta and Yellow fields on the Color Adjustment tab Clear the Print a pattern for col...

Page 357: ...ed out and cannot be set Preview before printing on the Main tab Stapling Side and Specify Margin on the Page Setup tab When Duplex Printing Manual is set only Stapling Side can be set You can print a pattern only if the Page Layout setting on the Page Setup tab is Normal size or Borderless When the Black and White Photo Print check box on the Main tab is checked Cyan Magenta and Yellow cannot be ...

Page 358: ...The procedure for adjusting brightness is as follows You can also set brightness on the Quick Setup tab by choosing Color Intensity Manual Adjustment under Additional Features 1 Open the printer driver setup window 2 Select the manual color adjustment On the Main tab select Manual for Color Intensity and click Set The Manual Color Adjustment dialog box opens 3 Specify the brightness Select Light N...

Page 359: ... the Main tab When you execute print the data is printed at the specified brightness Related Topics Setting the Print Quality Level Custom Specifying Color Correction Adjusting Color Balance Adjusting Intensity Adjusting Contrast 359 ...

Page 360: ...Manual Adjustment under Additional Features 1 Open the printer driver setup window 2 Select the manual color adjustment On the Main tab select Manual for Color Intensity and click Set The Manual Color Adjustment dialog box opens 3 Adjust intensity Moving the Intensity slider to the right intensifies darkens the colors and moving the slider to the left dilutes brightens the colors You can also dire...

Page 361: ... the adjusted intensity Related Topics Setting the Print Quality Level Custom Specifying Color Correction Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Brightness Adjusting Contrast Adjusting Intensity Contrast Using Sample Patterns Printer Driver 361 ...

Page 362: ...trast on the Quick Setup tab by choosing Color Intensity Manual Adjustment under Additional Features 1 Open the printer driver setup window 2 Select the manual color adjustment On the Main tab select Manual for Color Intensity and click Set The Manual Color Adjustment dialog box opens 3 Adjust the contrast Moving the Contrast slider to the right increases the contrast and moving the slider to the ...

Page 363: ... is printed with the adjusted contrast Related Topics Setting the Print Quality Level Custom Specifying Color Correction Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Brightness Adjusting Intensity Adjusting Intensity Contrast Using Sample Patterns Printer Driver 363 ...

Page 364: ...n a list together with the adjustment values Described below is the procedure for adjusting the intensity contrast while looking at the pattern 1 Open the printer driver setup window 2 Select the manual color adjustment On the Main tab select Manual for Color Intensity and click Set The Manual Color Adjustment dialog box opens 3 Selecting pattern print On the Color Adjustment tab select the Print ...

Page 365: ...p tab there may be sizes that cannot be selected Amount of Pattern Instances Select Largest Large or Small to set the number of patterns to be printed Note Largest and Large cannot be selected when certain paper sizes or output paper sizes are selected Color Variation Between Instances Set the amount of color change between neighboring patterns Note Large is about double the size of Medium and Sma...

Page 366: ...ng the intensity contrast Look at the print results and select the image that you like best Then enter the intensity contrast numbers indicated at the bottom of that image into the Intensity and Contrast fields on the Color Adjustment tab Clear the Print a pattern for color adjustment check box and click OK Note You can also set intensity contrast on the Quick Setup tab by choosing Color Intensity...

Page 367: ...t and cannot be set Preview before printing on the Main tab Stapling Side and Specify Margin on the Page Setup tab When Duplex Printing Manual is set only Stapling Side can be set You can print a pattern only if the Page Layout setting on the Page Setup tab is Normal size or Borderless Depending on your application software this function may not be available Related Topics Adjusting Color Balance ...

Page 368: ...ver Canon IJ Printer Driver How to Open the Printer Driver Setup Window Canon IJ Status Monitor Checking the Ink Status from Your Computer Canon IJ Preview Deleting the Undesired Print Job Instructions for Use Printer Driver 368 ...

Page 369: ...use the XPS printer driver the standard printer driver must already be installed on your computer Installing the Printer Driver To install the regular printer driver load the Setup CD ROM that comes with the printer and then install the driver from Start Setup Again To install the XPS printer driver load the Setup CD ROM that comes with the printer and then select XPS Driver from Add Software Spec...

Page 370: ...ead cleaning or to configure a printing profile that is common to all application software 1 Select as described below If you are using Windows 8 1 or Windows 8 from the Desktop charms select Settings Control Panel Hardware and Sound Devices and Printers If you are using Windows 7 select the Start menu Devices and Printers If you are using Windows Vista select the Start menu Control Panel Hardware...

Page 371: ...ask bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your...

Page 372: ...about the remaining ink level a mark appears above the ink icon For example Ink tank is running low Prepare a new ink tank When you print on A3 paper or larger paper sizes the ink may run out before printing is finished or the printing may become faint or streaky with white lines 3 If necessary click Ink Details You can check the ink related information If a warning or error related to the remaini...

Page 373: ...umber of pages You can also change the media type and paper source settings When you want to display a preview before printing open the printer driver setup window click the Main tab and check the Preview before printing check box When you do not want to display a preview before printing uncheck the check box Important If you are using the XPS printer driver see Editing the Print Document or Repri...

Page 374: ...r displayed on the task bar The Canon IJ Status Monitor appears 2 Display the print jobs Click Display Print Queue The print queue window opens 3 Delete the print jobs Select Cancel All Documents from the Printer menu When the confirmation message appears click Yes The deletion of the print job is complete Important Users who have not been granted access permission for printer management cannot de...

Page 375: ...ting on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Manual Specify Margin Print from Last Page Collate and Stamp Background Stamp on the Page Setup tab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustment dialog box Since the resolution in the preview di...

Page 376: ...aper size that you specified in Word 3 Set the Page Layout that you want and then click OK to close the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be pri...

Page 377: ...Description Quick Setup tab Description Main tab Description Page Setup tab Description Maintenance tab Description Canon IJ Preview Description Canon IJ XPS Preview Description Canon IJ Status Monitor Description 377 ...

Page 378: ...holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Printing check box is checked automatically If Orientation...

Page 379: ...eck box if you do not want to display a preview Important To use the Canon IJ XPS Preview you must have Microsoft NET Framework 4 Client Profile installed on your computer Additional Features Displays the frequently used convenient functions for the printing profile that you selected for Commonly Used Settings on the Quick Setup tab When you move the mouse pointer near a function that can be chang...

Page 380: ...the output paper size setting and the document is printed with no scaling When you set 2 on 1 Printing or 4 on 1 Printing in Additional Features you can manually set the paper size with Page Size on the Page Setup tab If you select a paper size that is smaller than the Page Size the document size will be reduced If you select a paper size that is larger the document size will be enlarged Also if y...

Page 381: ...t execution When you select this function and then close the printer driver setup window the information that you set on the Quick Setup Main and Page Setup tabs are saved and printing with the same settings is possible starting from the next print execution Important If you log on with a different user name the settings that were set when this function was enabled are not reflected in the print s...

Page 382: ...g profile is selected check this check box If this check box is unchecked the print orientation is not saved and consequently the Orientation setting is not applied when the printing profile is selected Instead the printer prints with the print orientation specified with the application software Save the copies setting Saves the Copies setting to the printing profile in Commonly Used Settings To a...

Page 383: ...Custom Size Printing a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Brightness Adjusting Intensity Adjusting Contrast Adjusting Intensity Contrast Using Sample Patterns Printer Driver Registering a Frequently Used Printing Profile 383 ...

Page 384: ...ting paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied You may be able to switch the paper source with the printer driver Rear Tray Paper is always supplied from the rear tray Manual Feed Paper is supplied from the manual feed tray in th...

Page 385: ... as Cyan Magenta Yellow Tone Brightness Intensity and Contrast on the Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Black and White Photo Print Black and white photo print refers to a function that converts data to monochrome data when printing you...

Page 386: ... a preview image from Standard Landscape or Graphics whichever is most similar to the print results View Color Pattern Displays a pattern for checking color changes produced by color adjustment If you want to display the preview image with a color pattern check this check box Cyan Magenta Yellow Adjusts the strengths of Cyan Magenta and Yellow Moving the slider to the right makes a color stronger ...

Page 387: ...also linked to the horizontal and vertical sliders When you enter values set values in the range of 100 to 100 for X and 50 to 50 for Y The selected value will be shown in the preview on the left side Brightness Selects the brightness of your print You cannot change the levels of pure white and black However the brightness of the colors between white and black can be changed Intensity Adjusts the ...

Page 388: ... set Intensity Contrast Prints a pattern that allows you to check the intensity contrast balance Printer Paper Size Selects the paper size to be used for pattern printing This setting is linked to Printer Paper Size on the Page Setup tab Note Depending on the paper size selected on the Page Setup tab there may be sizes that cannot be selected Amount of Pattern Instances Sets the number of patterns...

Page 389: ...ng Specify the input profile printer profile and rendering intent to be used Important If the application software is set so that ICM is disabled ICM ICC Profile Matching is unavailable for Color Correction and the printer may not be able to print the image data properly None Disables color adjustment with the printer driver Input Profile Specifies the input profile to be used when you select ICM ...

Page 390: ...data so the color reproduction approximates the shared color regions Select this method to print image data with colors that are close to the original colors The white spots are reproduced as white spots background color on the paper Absolute Colorimetric This method uses the white spot definitions in the input and output ICC profiles to convert the image data Although the color and color balance ...

Page 391: ...Printing a Color Document in Monochrome Displaying the Print Results before Printing 391 ...

Page 392: ...ed within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and...

Page 393: ...t prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are enlarged to extend slightly off the paper Thus printing can be performed without any margins border Use Amount of Extension to adjust how much of the document e...

Page 394: ...g margin position Check Stapling Side and select from the list to change it Specify Margin Opens the Specify Margin dialog box You can specify the width of the margin Copies Specifies the number of copies you want to print You can specify a value from 1 to 999 Important If the application used to create your document has a similar function specify the number of copies with the application without ...

Page 395: ... shown according to the units specified in Units Page Layout Printing dialog box This dialog box allows you to select the number of document pages to be placed on one sheet of paper the page order and whether a page border line is to be printed around each document page The settings specified in this dialog box can be confirmed in the settings preview on the printer driver Preview Icon Shows the s...

Page 396: ... All under normal circumstances Select Pages to specify a specific page or range Note If some of the pages have not been printed well specify the pages that do not need to be printed by clicking them in the settings preview of the Page Setup tab Only the pages shown on the screen will be printed this time Booklet Printing dialog box This dialog box allows you to set how to bind the document as a b...

Page 397: ... box under normal circumstances This function does not work when ICM is selected for Color Correction on the Matching tab of the Manual Color Adjustment dialog box Note Disable ICM required from the application software tab cannot be used with the XPS printer driver Disable the color profile setting of the application software Checking this check box disables information in the color profile that ...

Page 398: ...nt data is created in page units and printing starts after the processing of one page of print data is complete If a printed document contains unintended results such as streaks selecting this check box may improve the results Important Uncheck this check box under normal circumstances Scale images using nearest neighbor interpolation When an image is to be enlarged or reduced when printed the pri...

Page 399: ...mp Background button has become the Stamp button and only the stamp function can be used Stamp Stamp printing is a function that prints a stamp over a document Check this check box and select a title from the list to print a stamp Define Stamp Opens the Stamp Settings dialog box You can check the details of a selected stamp or save a new stamp Place stamp over text Sets how the stamp is to be prin...

Page 400: ...e Background check box to enable this Check this check box to print a background on the first page only Stamp Tab The Stamp tab allows you to set the text and bitmap file bmp to be used for a stamp Preview Window Shows the status of the stamp configured in each tab Stamp Type Specifies the stamp type Select Text to create a stamp with characters Select Bitmap to create with a bitmap file Select Da...

Page 401: ...eas of the bitmap transparent Check this check box to make white filled areas of the bitmap transparent Note Click Defaults to set Stamp Type to text Stamp Text to blank TrueType Font to Arial Style to Regular Size to 36 points Outline unchecked and Color to gray with the RGB values 192 192 192 Placement Tab The Placement tab allows you to set the position where the stamp is to be printed Preview ...

Page 402: ...he Background tab File Specifies the name of the bitmap file to be used as the background Select File Opens the dialog box to open a file Click this button to select a bitmap file bmp to be used as the background Layout Method Specifies how the background image is to be placed on the paper When Custom is selected you can set coordinates for X Position and Y Position Intensity Adjusts the intensity...

Page 403: ...a title Backgrounds Shows a list of registered background titles Specify a title to display the corresponding background in Title Save Save overwrite Saves the image data as a background After inserting the Title click this button Delete Deletes an unnecessary background Specify the title of an unnecessary background from the Backgrounds list and then click this button 403 ...

Page 404: ...tempts do not resolve the print head problem Note Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print heads frequently will rapidly deplete your printer s ink supply Therefore perform cleaning only when necessary Ink Group When you click Cleaning or Deep Cleaning the Ink Group window is displayed Selects the ink group that you want to clean the print head for Click Initi...

Page 405: ...not clogged Right side bitmap bad The print head nozzles may be clogged Exit Closes the Pattern Check dialog box and returns to the Maintenance tab Cleaning Performs print head cleaning Print head cleaning removes any blockage in the print head nozzles Perform cleaning when printing becomes faint or if a specific color fails to print even though all ink levels are sufficiently high Bottom Plate Cl...

Page 406: ...u want to change the quiet mode setting Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot collect the printer status Custom Settings Opens the Custom Settings dialog box Perform this function to change the settings of this printer Note If the printer is off or if communication between the printer ...

Page 407: ... head alignment corrects the installation positions of the print head and improves deviated colors and lines Align the print head immediately after installing the print head Print Alignment Value Click this button to check the current setting value of the print head position Prints the current setting value for the print head position Print Head Alignment dialog box To adjust the print head positi...

Page 408: ...r a printer operation is not performed within the specified time the printer turns off Important If you connect this printer to a network and use it you can set Auto Power Off but the power will not be turned off automatically Quiet Settings dialog box When you click Quiet Settings the Quiet Settings dialog box is displayed Quiet Settings dialog box allows you to specify a setting that reduces the...

Page 409: ...lignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Detect paper width Enables the printer to detect the width of the paper loaded in the printer during printing If the printer detects a paper width that is smaller than the paper width that was set for Page Size in the Page Setup tab the printer displays a message and stops printing...

Page 410: ...r system the characters will be garbled Related Topics Cleaning the Print Heads from Your Computer Aligning the Print Head Position from Your Computer Use Your Computer to Print a Nozzle Check Pattern Cleaning Inside the Printer Cleaning the Paper Feed Rollers from Your Computer Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode 410 ...

Page 411: ...at is displayed on the preview screen This command has the same function as the Start Printing on the toolbar Cancel Printing Ends the Canon IJ Preview and cancels the printing of the document that is displayed on the preview screen This command has the same function as the Cancel Printing on the toolbar Exit Ends the Canon IJ Preview Page Menu This menu includes the following commands to select p...

Page 412: ...ialog box This command allows you to specify the page number of the page to be displayed Zoom Menu Selects the ratio of the actual size printed on the paper to the preview display size You can also select the ratio from the drop down list box located on the toolbar Whole Displays the entire page of data as one page 50 Reduces the displayed data to 50 of the actual size to be printed 100 Displays t...

Page 413: ...nt setup information for each page at the left side of the preview screen This screen also allows you to change the media type and paper source settings Important If the media type and paper source are set from the application software those settings have priority and the changed settings may become ineffective Printer Paper Size Displays the paper size of the document to be printed Media Type You...

Page 414: ...portant To use the Canon IJ XPS Preview you must have Microsoft NET Framework 4 Client Profile installed on your computer File Menu Selects print operation and print history settings Print Prints the documents selected in the document list The printed documents are deleted from the list and when all documents are printed the Canon IJ XPS Preview closes This command has the same function as Print o...

Page 415: ...s on the toolbar Reset Documents Returns the document selected in the document list to their status before they were added to the Canon IJ XPS Preview The combined documents are separated and the original documents are restored This command has the same function as the Reset Documents on the toolbar Move Document Use the following command to change the order of the documents selected in the docume...

Page 416: ...t pages Delete Page Deletes the currently selected page If page layout printing is set the pages enclosed with red frame will be deleted This command has the same function as the Delete Page on the toolbar Restore Page Restores pages that were deleted with the Delete Page function To restore pages you must select the View Deleted Pages check box on the Option menu and display the deleted pages as ...

Page 417: ... in the document list If the currently selected document is the last document this command is grayed out and cannot be selected Pages Use the following command to select the page to be displayed Note If the Page Layout setting in the printer driver is specified to Tiling Poster or Booklet the number of pages is the number of sheets to be used for printing and not the number of pages in the origina...

Page 418: ... the same function as the View Thumbnails on the toolbar View Document List Displays the print document list at the top of the preview window View Print Settings Area Displays the print settings area at the right side of the preview window View Deleted Pages When the thumbnails are displayed this function displays pages that were deleted with the Delete Page function To check deleted pages you mus...

Page 419: ...ove Up One Moves the selected print document one up from its current position If the currently selected document is the first document this command is grayed out and cannot be selected Move Down One Moves the selected print document one down from its current position If the currently selected document is the last document this command is grayed out and cannot be selected Move to Last Moves the sel...

Page 420: ...ted Paper Source Allows you to select the paper source of the document to be printed Page Layout Displays the page layout of the document to be printed Layout tab You can specify settings for page layout printing To apply the specified settings click Apply If the page layout print settings cannot be changed for the print document the individual items are grayed out and cannot be selected Manual Co...

Page 421: ...to the left decreases the contrast You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 Defaults Restores all the settings you have changed to their default values Clicking this button restores all the settings on this tab to their default values factory settings Black and White Photo Print Allows you to change the monochrome print settings Duplex Print...

Page 422: ...Print Prints the documents selected in the document list The printed documents are deleted from the list and when all documents are printed the Canon IJ XPS Preview closes 422 ...

Page 423: ... allows you to check the status of the printer and ink with graphics and messages You can check the information on the printing document and the printing progress during printing When a printer error occurs it shows the cause and solution Follow the instruction in the message Printer Canon IJ Status Monitor shows an icon when a warning or error occurs to the printer Indicates that a warning operat...

Page 424: ...play Guide Message in the Option menu and enable this setting Hagaki Printing Displays the guide message before the printer begins hagaki printing To hide this guide message select the Do not show this message again check box To display the guide messages again click Hagaki Printing on the Display Guide Message in the Option menu and enable this setting Display Warning Automatically When a Low Ink...

Page 425: ...es Ink Model Number Shows the ink tank types for your printer Close Closes the Ink Details dialog box to return to Canon IJ Status Monitor Help Menu When you select this menu item the Help window for Canon IJ Status Monitor is displayed and you can check the version and copyright information 425 ...

Page 426: ...Updating the Printer Driver Obtaining the Latest Printer Driver Deleting the Unnecessary Printer Driver Before Installing the Printer Driver Installing the Printer Driver 426 ...

Page 427: ...e About button on the Maintenance tab You can access our website and download the latest printer driver for your model Important You can download the printer driver for free but any Internet access charges incurred are your responsibility Before installing the latest printer driver delete the previously installed version Related Topics Before Installing the Printer Driver Installing the Printer Dr...

Page 428: ...l Add or Remove Programs From the program list select XXX Printer Driver where XXX is your model name and then click Remove The confirmation window for uninstalling the model appears Important In Windows 8 1 Windows 8 Windows 7 or Windows Vista a confirmation warning dialog box may appear when starting installing or uninstalling software This dialog box appears when administrative rights are requi...

Page 429: ...r driver cannot be installed Checking the Printer Status Turn off the printer Checking the Personal Computer Settings Terminate all running applications Log on as a user who has the administrator account Important Before installing the latest printer driver delete the previously installed version Related Topics Obtaining the Latest Printer Driver Installing the Printer Driver 429 ...

Page 430: ...ue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the printer driver Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation properly restart the computer Important...

Page 431: ...Printing from a Digital Camera Printing Photographs Directly from a PictBridge Compliant Device About PictBridge Print Settings 431 ...

Page 432: ...idge A PictBridge compliant device has this mark When printing photos with the PictBridge compliant device connected to the printer we recommend the use of the AC adapter supplied with the device If you are using the device battery be sure to charge it fully Depending on the model or brand of your device you may have to select a print mode compliant with PictBridge before connecting the device You...

Page 433: ...aded in the printer Settings on a PictBridge Compliant Device 6 Start printing from your PictBridge compliant device Important Never disconnect the USB cable during printing unless when explicitly allowed to by the PictBridge compliant device When disconnecting the USB cable between the PictBridge compliant device and printer follow the instructions given in the device s instruction manual 433 ...

Page 434: ...Can be selected only on certain Canon brand PictBridge compliant devices May not be selected depending on the device Paper type Default Photo Paper Pro Platinum PT 101 Photo Photo Paper Plus Glossy II PP 201 Photo Stickers When printing on sticker paper select 4 x6 10x15cm in Paper size Do not set Layout to Borderless Semi gloss Photo Paper Plus Semi gloss SG 201 Photo Paper Pro Luster LU 101 Fast...

Page 435: ...t also analyzes a scene such as scenery night scene person etc and corrects each scene with the most suitable color brightness or contrasts automatically to print 2 Can be selected only on certain Canon brand PictBridge compliant devices May not be selected depending on the device With some types of Canon PictBridge compliant cameras you can make finer color adjustments by selecting the color mode...

Page 436: ...ot Ejected Paper Jams If an Error Occurs Cannot Print on the Disc Label List of Support Code for Error Search Each Function Problems with Network Communication Problems while Printing from Smartphone Tablet Problems with Printing Problems with the Printer Problems with Installation Downloading About Errors Messages Displayed If You Cannot Resolve the Problem 436 ...

Page 437: ...Problems with Network Communication Cannot Detect a Printer on a Network Problems with the Printer while Using with Network Other Problems with Network 437 ...

Page 438: ...Cannot Detect the Printer when Setting Up Network Communication The Printer Cannot Be Detected in the Wireless LAN The Printer Cannot Be Detected in the Wired LAN Note You cannot use the wireless LAN and the wired LAN at the same time 438 ...

Page 439: ...he printer could not be detected on the network when setting up the network communication confirm the network settings before redetecting the printer Cannot Detect the Printer during Wireless LAN Setup Check 1 Cannot Detect the Printer during Wired LAN Setup Check 1 439 ...

Page 440: ...t view any web pages Configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If you can view web pages Go to check 2 Cannot Detect the Printer during ...

Page 441: ...on software is attempting to access the network appears on the computer set the security software to allow access When the message does not appear on your computer Cancel to set up then set the security software to allow Canon software to access the network On the Setup CD ROM select win Driver DrvSetup then set the security software to allow the file Setup exe or Setup64 exe to access the network...

Page 442: ...ng or DHCP function Make sure that the radio channel of the wireless router and that assigned to the printer are the same For details on how to check the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact its manufacturer If there is no problem with the settings of the wireless router Go to check 4 Cannot Detect the Printer during Wireless ...

Page 443: ...ween different rooms or floors is generally poor Adjust the location of the printer and the wireless router Make sure that there is no source of radio wave interference near the printer or the wireless router If a device e g microwave oven using the same frequency bandwidth as the wireless station is placed nearby the device may cause interference Place the printer or the wireless router as far aw...

Page 444: ... on the printer or the network device it may take some time until ready for use After a while just turning on the printer or the network device click Redetect on the Check Printer Settings screen When the printer is detected follow the instructions on the screen to continue to set up the network communication If the LAN cable is connected and the printer and the network device are turned on If the...

Page 445: ...gs screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If you can view web pages G...

Page 446: ... wired LAN setting of the printer Press and hold the RESUME CANCEL button then release the button when the POWER lamp flashes 11 times Note To check whether the wired LAN is enabled print out the network setting information Printing Out Network Setting Information 446 ...

Page 447: ...ith the Setup CD ROM or perform it according to the instructions on our website Check5 When using IJ Network Tool click Update to search for the printer again Canon IJ Network Tool Screen Check6 When searching for a printer over a network make sure that the printer is associated with the port When No Driver is displayed under Name in IJ Network Tool there is no association Select Associate Port on...

Page 448: ...y software is disabled If the firewall function of your security software is turned on a message may appear warning that Canon software is attempting to access the network If the warning message appears set the security software to always allow access If using any programs that switch the network environment check their settings Some programs will enable a firewall by default Check14 When using a ...

Page 449: ... Information If the wired LAN is disabled press and hold the RESUME CANCEL button then release the button when the POWER lamp flashes 11 times The wired LAN is enabled Check3 Make sure that the LAN cable is connected properly Make sure that the printer is connected to the router with the LAN cable If the LAN cable is loose connect the cable properly If the LAN cable is connected to the WAN side of...

Page 450: ...got a Wireless Router Name SSID or a Network Key The Administrator Password Set to the Printer Was Forgotten Cannot Use the Printer on Replacing a Wireless Router or Changing Its Settings Printing Speed Is Slow Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Printer 450 ...

Page 451: ...ess router refer to the instruction manual provided with it or contact its manufacturer To check the current network settings of the printer print out the network setting information Printing Out Network Setting Information If the network settings of the printer are not identical with those of the wireless router change the network settings of the printer to match with those of the wireless router...

Page 452: ... is turned on a message may appear warning that Canon software is attempting to access the network If the warning message appears set the security software to always allow access If using any programs that switch the network environment check their settings Some programs will enable a firewall by default Check11 When using a router connect the printer and computer to the LAN side same network segm...

Page 453: ... not installed install it Install the printer driver with the Setup CD ROM or install it from our website Check3 When using wireless LAN make sure that access control is not set to the wireless router For the procedures to connect a wireless router and set it up refer to the instruction manual of your wireless router or contact its manufacturer Note To check the MAC address or the IP address of th...

Page 454: ...ch the settings of the wireless router using IJ Network Tool When using WEP The key length key format the key to use one of 1 to 4 and the authentication method must match among the wireless router the printer and the computer In order to communicate with a wireless router that uses automatically generated WEP keys you must configure the printer to use the key generated by the wireless router by e...

Page 455: ... or AES secure encryption is selected automatically for the dynamic encryption method For details see Changing the WPA WPA2 Detailed Settings Note This printer supports WPA WPA2 PSK WPA WPA2 Personal and WPA2 PSK WPA2 Personal 455 ...

Page 456: ...to the Printer Was Forgotten Initialize the printer settings Initializing the Printer Settings After initializing the printer settings perform setup with the Setup CD ROM or perform it according to the instructions on our website 456 ...

Page 457: ...l provided with the wireless router or contact its manufacturer to confirm the wireless router setting Make sure that the computer and the wireless router can communicate with each other under this setting Check2 If you are performing MAC address filtering or IP address filtering at the wireless router confirm that the MAC address or IP address for both the computer or the network device and the p...

Page 458: ...rinter cannot communicate with the computer after the encryption type of the printer was switched make sure that encryption types for the computer and the wireless router matches that set to the printer Cannot Communicate with the Printer after Applying MAC IP Address Filtering or Entering an Encryption Key to the Wireless Router 458 ...

Page 459: ... rooms or floors is generally poor The metal concrete or timber including the metallic material mud wall or insulator may interrupt a wireless communication If the printer cannot communicate with the computer over a wireless LAN for the wall material place the printer and the computer in the same room or floor Check3 When using wireless LAN make sure that there is no source of interference in your...

Page 460: ...nter Status Monitor of the Printer Use the printer driver with bidirectional communication Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver How to Open the Printer Driver Setup Window 460 ...

Page 461: ...Other Problems with Network The Message Is Displayed on the Computer Screen during Setup Checking Information about the Network How to Restore the Printer s Network Settings to Factory Default 461 ...

Page 462: ...set Note An administrator password is already specified for the printer at the time of purchase For details About the Administrator Password For improving security we recommend to change the administrator password Changing the Settings in the Admin Password Sheet The Screen for Setting the Encryption Is Displayed after Selecting the Wireless Router in the Search Screen This screen is displayed aut...

Page 463: ... The printer can still be used so continue the setup procedure to complete it Important If you connect to a network that is not protected with security measures there is a risk of disclosing data such as your personal information to a third party 463 ...

Page 464: ...Address of the Computer To check the IP address or MAC address assigned to the computer follow the procedure below 1 Select Command Prompt as shown below In Windows 8 1 or Windows 8 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm then search for Command Prompt In Windows 7 Windows Vista or Windows XP click Start All Program...

Page 465: ...t printer or the target wireless router and then press the Enter key ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If the communication is available a message such as the following is displayed Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 When Request timed out is displayed the communication is not available Checking the Network Setting Information To check t...

Page 466: ...er and printing operation from a computer over network becomes impossible To use the printer over network perform setup with the Setup CD ROM or perform it according to the instructions on our website Press and hold the RESUME CANCEL button then release the button when the POWER lamp flashes 9 times The network settings are initialized 466 ...

Page 467: ...Problems while Printing from Smartphone Tablet Cannot Print from Smartphone Tablet 467 ...

Page 468: ...etwork Setting Information If the network settings of the printer are not identical with those of the wireless router change the network settings of the printer to match with those of the wireless router using IJ Network Tool Check3 Are the network settings of your smartphone tablet identical with those of the wireless router Make sure that the network settings of your smartphone tablet e g wirele...

Page 469: ... interference in your vicinity If a device e g microwave oven using the same frequency bandwidth as the wireless station is placed nearby the device may cause interference Place the wireless station as far away from the interference source as possible 469 ...

Page 470: ...rinting Printing Does Not Start Paper Jams Print Results Not Satisfactory Ink Is Not Ejected Paper Does Not Feed Properly No Paper Error Occurs Cannot Print on the Disc Label Printing Stops Before It Is Completed 470 ...

Page 471: ...etails There could also be a problem with the USB cable Replace the USB cable and try printing again When you use the printer over LAN make sure that the printer is connected to the network with a LAN cable or is set up correctly Check3 If you are printing from the computer and there are any unnecessary print jobs delete them Deleting the Undesired Print Job Check4 Make sure that the disc tray gui...

Page 472: ...river is the same as the size set in step 1 Check9 Make sure that your printer s name is selected in the Print dialog box The printer will not print properly if you are using a printer driver for a different printer Make sure that Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note To make the printer the one selected by default select Set as Default Printer ...

Page 473: ...Printer then select Diagnose and Repair Printer Follow the on screen instructions to set the correct printer port then select your printer s name If the problem is not resolved reinstall the printer driver with the Setup CD ROM or install it from our website Printing does not start even though the port named CNBJNP_xxxxxxxxxx is selected when the printer is used over LAN Launch IJ Network Tool and...

Page 474: ...creen automatically Take the appropriate action described in the message For details on how to remove the jammed paper refer to List of Support Code for Error When Paper Is Jammed Note You can confirm the actions against errors with Support Codes on your computer by searching a Support Code Click Here to Search 474 ...

Page 475: ...e Printing Photographs Directly from a PictBridge Compliant Device To print from a computer Confirm by using the printer driver Printing with Easy Setup Check2 Make sure that the appropriate print quality is selected referring to the table in Check 1 Select a print quality option suitable for the paper and image for printing If you notice blurs or uneven colors increase the print quality and try p...

Page 476: ...Image Does Not Print or Prints Partially Printed Paper Curls or Has Ink Blots Paper Is Smudged Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked 476 ...

Page 477: ...lect the check box after printing is complete Check2 Is the size of the print data extremely large Click Print Options on the Page Setup sheet on the printer driver Then make sure Prevention of Print Data Loss in the displayed dialog is set to On Weak If the print results are not enough even though Prevention of Print Data Loss is set to On Weak set it to On Strong and start printing again When On...

Page 478: ...No Printing Results Printing Is Blurred Colors Are Wrong White Streaks No Printing Results Printing Is Blurred Colors Are Wrong 478 ...

Page 479: ...trated in A If the orange tape is left as in B pull the orange tape and remove it Check4 Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing ...

Page 480: ...r is loaded with the printable side facing up Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality Load paper with the printable side facing up Refer to the instruction manual supplied with the paper for detailed information on the printable side Check6 Make sure that the input profile in the printer driver is set correctly If printout color of photograp...

Page 481: ... otherwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment perform Print Head Alignment manually referring to Aligning the Print Head Position from Your Computer Check3 Increase the print quality and try printing again Increasing the print quality in the printer driver may improve the print result 4...

Page 482: ...he document Check2 Is the size of the print data extremely large Click Print Options on the Page Setup sheet on the printer driver Then make sure Prevention of Print Data Loss in the displayed dialog is set to On Weak If the print results are not enough even though Prevention of Print Data Loss is set to On Weak set it to On Strong and start printing again When On Strong is selected for Prevention...

Page 483: ...oftware to compress print data check box then click OK Deselect the check box after printing is complete Check2 Is the size of the print data extremely large Click Print Options on the Page Setup sheet on the printer driver Then make sure Prevention of Print Data Loss in the displayed dialog is set to On Weak If the print results are not enough even though Prevention of Print Data Loss is set to O...

Page 484: ...in If you are using plain paper to print images with high intensity the paper may absorb too much ink and become wavy causing paper abrasion You can confirm the intensity using the printer driver Adjusting Intensity Check3 Is Photo Paper used for printing photographs When printing data with high color saturation such as photographs or images in deep color we recommend using Photo Paper Plus Glossy...

Page 485: ...are using is not suitable for Borderless Printing the print quality may be reduced at the top and bottom edges of the paper Printing Area Check3 Load the paper after correcting its curl When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is If you roll up this paper to flatten this may cause cracks on the surface of the paper and reduce the print quali...

Page 486: ...just the setting to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the loaded paper If you notice abrasion even with the media type set correctly to match the loaded paper set the printer to prevent paper abrasion on the computer Readjust the setting not to prevent paper abrasion once printing is complete If not this setti...

Page 487: ...perform this procedure only when necessary Check8 Is the inside of the printer dirty When performing duplex printing the inside of the printer may become stained with ink causing the printout to become smudged Perform the Bottom Plate Cleaning to clean the inside of the printer Cleaning the Inside of the Printer Bottom Plate Cleaning Note To prevent the inside of the printer from stains set the pa...

Page 488: ...gs Print Results Not Satisfactory Check2 Perform the Bottom Plate Cleaning to clean the inside of the printer Cleaning the Inside of the Printer Bottom Plate Cleaning Note When performing borderless printing duplex printing or too much printing the inside may become stained with ink 488 ...

Page 489: ...rectly according to the paper you loaded Print Results Not Satisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although ink is usually ejected on the ink absorber it may be ejected on the paper if you load p...

Page 490: ...ts properly from the print head nozzles Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing Print Head Cleaning and Print Head Deep Cleaning If the Nozzle Check Pattern is not printed correctly Check to see if a particular color s ink tank is not empty If the Nozzle Check Pattern is not printed correctly though ink is sufficient perform the Print Head...

Page 491: ...resolved after performing the Print Head Deep Cleaning twice If Print Head Deep Cleaning does not resolve the problem the print head may be damaged Contact the service center Check3 Perform Print Head Alignment Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment perform Print Head Alignment manually referring to Aligning the Print Head Position fro...

Page 492: ...inting Print Head Cleaning and Print Head Deep Cleaning If the Nozzle Check Pattern is not printed correctly Check to see if a particular color s ink tank is not empty If the Nozzle Check Pattern is not printed correctly though ink is sufficient perform the Print Head Cleaning and try printing the Nozzle Check Pattern again If the problem is not resolved after performing the Print Head Cleaning tw...

Page 493: ...d limit Always load the paper in portrait orientation regardless of the printing orientation In the manual feed tray When you load the paper load one sheet at a time When you print continuously set the next paper after the last one is finished printing Check3 Check to see if the paper you are printing on is not too thick or curled Media Types You Cannot Use Check4 Make sure of the following when y...

Page 494: ... off the printer unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Make sure that the disc tray guide is closed completely Paper does not feed properly if the disc tray guide is even slightly open Placing a Printable Disc Check8 Clean the paper feed roller Cleaning the Paper Feed Roller Note Cleaning the paper feed roller wi...

Page 495: ...ide For details on how to place the disc tray refer to Placing a Printable Disc Check3 If disc label printing stops before it is complete try the operation again If a certain period of time has elapsed while disc label printing is in progress the printer stops initializing The printer resumes initializing by pressing the RESUME CANCEL button Try the operation again following the on screen instruct...

Page 496: ...n The disc tray will automatically be ejected When the disc tray is pulled out place the disc tray K is on the upper side again then retry printing Place the printable disc properly referring to Placing a Printable Disc If the disc tray is still jammed check if there is a problem with the printable disc Disc Tray Does Not Feed Properly 496 ...

Page 497: ...ause temporarily In either case wait until the process is complete Note If you are printing a document with a large printing area or printing multiple copies of a document printing may pause to allow the ink to dry Check4 Has the printer been printing continuously for a long period If the printer has been printing continuously for a long time the print head or other parts around it may overheat Th...

Page 498: ... On The Printer Turns Off Unintentionally Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Printer with USB Connection Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed 498 ...

Page 499: ...g is securely plugged into the power cord connector of the printer then turn it back on Check3 Unplug the printer from the power supply then plug the printer back in and turn the printer back on after leaving it for at least 5 minutes If the problem is not resolved contact the service center 499 ...

Page 500: ...er turns off automatically according to the elapsed time you specified if the setting to turn the unit off automatically is enabled If you do not want the printer to turn off automatically open the printer driver setup window and in Auto Power under the Maintenance sheet select Disable for Auto Power Off 500 ...

Page 501: ... USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the cable is no longer than around 10 feet 3 meters Does the operating system of your computer support Hi Speed USB connection Obtain and install the latest update for your computer Does ...

Page 502: ...ting the Printer to the Computer Using a USB Cable to connect the USB cable properly Check3 Do not start up IJ Network Tool while printing Check4 Do not print while IJ Network Tool is running Check5 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver How to Open the Printer Driver Setup Window 502 ...

Page 503: ...w to resolve the error see If an Error Occurs Check3 Has the top cover been left open for 10 minutes or longer If the top cover is left open for more than 10 minutes the print head holder moves to the position to protect it to prevent the print head from drying out Close and reopen the top cover to return the print head holder to the position for replacing Check4 Has the printer been printing cont...

Page 504: ...at Enable Status Monitor is selected on the Option menu of the printer status monitor 1 Open the printer driver setup window How to Open the Printer Driver Setup Window 2 On the Maintenance sheet click View Printer Status 3 Select Enable Status Monitor on the Option menu if it is not selected 504 ...

Page 505: ...stallation Downloading Cannot Install the Printer Driver Easy WebPrint EX Does Not Start Up or Easy WebPrint EX Menu Does Not Appear How to Update Printer Driver in Network Environment Uninstalling IJ Network Tool 505 ...

Page 506: ...uter In Windows XP click Start then My Computer 2 Double click the CD ROM icon on the displayed window If the contents of the CD ROM are displayed double click MSETUP4 EXE If you cannot install the printer driver with the Setup CD ROM install it from our website Note If the CD ROM icon is not displayed try the following Remove the CD ROM from your computer then insert it again Restart your compute...

Page 507: ...urn the printer off 2 Unplug the USB cable from the printer and the computer then connect it again 3 Turn the printer on Check3 If you cannot resolve the problem follow the procedure below to reinstall the printer driver 1 Click Cancel 2 Click Start Over on the Installation Failure screen 3 Click Exit on the PIXMA XXX screen where XXX is your printer s name then remove the CD ROM 4 Turn the printe...

Page 508: ... Deleting the Unnecessary Printer Driver If you reinstall the printer driver install the printer driver with the Setup CD ROM or install it from our website Note If the installer was forced to be terminated due to a Windows error the system may be in an unstable condition and you may not be able to install the driver Restart your computer before reinstalling 508 ...

Page 509: ...he notification area on the desktop Click the message then follow the instructions on the computer screen to install Easy WebPrint EX While the installation or download Easy WebPrint EX is in progress it is necessary to access the Internet Check2 Is Canon Easy WebPrint EX selected on the Toolbars menu in the Internet Explorer s View menu If Canon Easy WebPrint EX is not selected Easy WebPrint EX i...

Page 510: ...rinter driver according to the regular procedure When the connection method selection screen is displayed select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use The printer will be detected automatically in the network After making sure that the printer is detected install the printer driver following the on scree...

Page 511: ... Features 2 Select Canon IJ Network Tool from the program list then click Uninstall If the User Account Control screen appears click Continue In Windows 7 or Windows Vista 1 Click Start Control Panel Programs Programs and Features 2 Select Canon IJ Network Tool from the program list then click Uninstall If the User Account Control screen appears click Continue In Windows XP 1 Click Start Control P...

Page 512: ...About Errors Messages Displayed If an Error Occurs A Message Is Displayed Error Message Appears on a PictBridge Compliant Device 512 ...

Page 513: ... Flashes B Goes off Number of flashes Cause Support Code 2 flashes There is no paper in the rear tray 1000 There is no disc tray 1001 Printable disc BD DVD CD etc is not set 1002 There is no paper in the manual feed tray 1006 3 flashes The paper output tray is closed 1250 The manual feed tray is in the paper jam clearing position 1261 The feed slot cover is open 1270 Paper is jammed in the paper o...

Page 514: ...lashes The Page Size setting does not match the size of the paper loaded in the printer 1062 Automatic Print Head Alignment failed 2500 Cannot perform printing with the current print setting 4103 12 flashes The specified data cannot be printed 4100 13 flashes The remaining ink level cannot be correctly detected The lamp on the ink tank flashes 1683 14 flashes The ink tank cannot be recognized 1684...

Page 515: ...red 5110 5200 5400 5700 5C00 5C20 6000 6010 6500 6502 6800 6801 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6A00 6B00 8200 9000 9400 B400 When a Support Code and a message are displayed on the computer screen Note You can confirm the actions against errors with Support Codes on your computer by searching a Support Code Click Here to Search For details ...

Page 516: ...ower cord Writing Error Output Error Communication Error Check1 If the POWER lamp is off make sure that the power plug is plugged in then turn the printer on While the POWER lamp is flashing the printer is initializing Wait until the POWER lamp stops flashing and remains lit Check2 Make sure that the printer port is configured appropriately in the printer driver In the following instructions XXX s...

Page 517: ... then select Diagnose and Repair Printer Follow the on screen instructions to set the correct printer port then select your printer s name If the problem is not resolved reinstall the printer driver with the Setup CD ROM or install it from our website Printing does not start even though the port named CNBJNP_xxxxxxxxxx is selected when the printer is used over LAN Launch IJ Network Tool and select...

Page 518: ...t the printer is connected to your computer properly 3 Click the General tab and make sure that there is no indication of a problem with the device If a device error is displayed refer to Windows help to resolve the error Other Error Messages Check If an error message is displayed outside the printer status monitor check the following Could not spool successfully due to insufficient disk space Del...

Page 519: ...onfirm that the program name is IJPLMUI exe then allow it If you deselect the Send automatically from the next time check box the information will not be sent automatically from the second time onward and a confirmation screen will be displayed at the time of the next survey To send the information automatically see Changing the confirmation screen setting If you do not agree to participate in the...

Page 520: ...ve rights are required to perform a task If you are logged on to an administrator account follow the on screen instructions 2 Select Canon Inkjet Printer Scanner Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will be displayed at the time of the next survey If you select No the information will be sent automa...

Page 521: ...ds When it is ready the printer starts printing automatically No paper Load paper and select Continue in the display on your PictBridge compliant device To resume printing you can also press the RESUME CANCEL button on the printer instead of selecting Continue on the device Paper Error Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error If an Er...

Page 522: ... cannot be recognized The lamp on the ink tank is off Replace the ink tank Replacing an Ink Tank Printer error An error requiring servicing may have occurred Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 522 ...

Page 523: ...ely Unplug the power cord from the outlet and contact the seller or the service center Never attempt to repair or disassemble the printer yourself Attempts by customers to repair or take apart the printer will invalidate any warranty regardless of whether the warranty has expired Before contacting the service center confirm the following Product name Your printer s name is located on the front cov...

Page 524: ...he Computer Screen 1000 to 1ZZZ 1000 1001 1002 1006 1062 1200 1250 1261 1270 1300 1308 1401 1403 1405 1410 1411 1412 1413 1414 1415 1416 1417 1600 1660 1680 1681 1683 1684 1688 1700 1701 1750 1850 1851 1855 1856 1858 1859 185A 2000 to 2ZZZ 2001 2002 2103 2500 4000 to 4ZZZ 4100 4103 5000 to 5ZZZ 5100 5110 5200 5400 5700 5B00 5B01 5C00 5C20 6000 to 6ZZZ 6000 6010 6500 6502 6800 6801 6900 6901 6902 6...

Page 525: ... 9000 to 9ZZZ 9000 9400 A000 to ZZZZ B200 B400 About the support code for paper jam you can also refer to List of Support Code for Error When Paper Is Jammed 525 ...

Page 526: ...priate for each case If you can see the jammed paper at the paper output slot the rear tray or the manual feed tray 1300 If the paper tears and you cannot remove it from the paper output slot from the rear tray or from the manual feed tray Paper Is Jammed inside the Printer Cases other than above In Other Cases 526 ...

Page 527: ...er may be ejected automatically If you need to turn off the printer to remove jammed paper during printing press the RESUME CANCEL button to cancel print jobs before turning off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside the Printer 2 Reload the paper and press the...

Page 528: ...t slowly either from the paper output slot or from the manual feed tray whichever is easier Hold the paper with your hands then pull the paper out slowly not to tear it Note If you cannot pull the paper out turn the printer off and turn it back on The paper may be ejected automatically If the paper tears and you cannot remove the jammed paper from the paper output slot or the manual feed tray remo...

Page 529: ...jam If you turned off the printer in step 2 all print jobs in the queue are canceled Reprint if necessary Note When reloading the paper make sure that you are using suitable paper for printing and are loading it correctly If you cannot remove the paper or the paper tears inside the printer or if the paper jam error continues after removing the paper contact the service center 529 ...

Page 530: ...urn off the printer and unplug the power cord of the printer from the power supply 2 Open the top cover and the disc tray guide Important Do not touch the clear film A or the white belt B If the paper or your hands touch these parts and blot or scratch them the printer can be damaged 3 Make sure that the jammed paper is not under the print head holder If the jammed paper is under the print head ho...

Page 531: ...old the jammed paper with your hands If the paper is rolled up pull it out 5 Pull the paper slowly not to tear it then pull the paper out Keep an angle of the paper about 45 degrees and pull it slowly 531 ...

Page 532: ...ay guide and the top cover All print jobs in the queue are canceled Reprint if necessary Note When reloading the paper make sure that you are using suitable paper for printing and are loading it correctly If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper a piece of paper may remain inside the printer In this case confirm...

Page 533: ...jects in the rear tray or the manual feed tray If there are any foreign objects in the rear tray or the manual feed tray be sure to turn off the printer unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check3 Is the paper curled Load the paper after correcting its curl 533 ...

Page 534: ...s below Load paper in the rear tray Align the paper guides with the both edges of the paper when you load paper After carrying out the above measures press the printer s RESUME CANCEL button to dismiss the error Important Be sure to close the feed slot cover after loading paper in the rear tray If the feed slot cover is open paper cannot be fed 534 ...

Page 535: ... When printing on printable discs BD DVD CD etc use the disc tray supplied with this printer K is on the upper side Place a printable disc on the disc tray attach the disc tray to the printer then press the printer s RESUME CANCEL button 535 ...

Page 536: ...s not set Action When printing on printable discs use the disc tray supplied with this printer K is on the upper side Place a printable disc on the disc tray attach the disc tray to the printer then press the printer s RESUME CANCEL button 536 ...

Page 537: ... actions below Load a sheet of paper in the manual feed tray Align the paper guides with the both edges of the paper when you load paper After carrying out the above measures press the printer s RESUME CANCEL button to dismiss the error Note To continue printing from the manual feed tray wait until printing is completed then load the next sheet 537 ...

Page 538: ...e sheet clear the Detect paper width check box and then click OK Select the Detect paper width check box again once printing is complete and then click OK In Mac OS Then check the Paper Size setting in the Page Setup dialog and load paper that is the same size as the setting and try printing again If this error occurs even you load paper of the same size as the setting set the printer not to detec...

Page 539: ...1200 Cause The top cover is open Action Close the top cover and wait for a while Do not close it while you are replacing an ink tank 539 ...

Page 540: ...1250 Cause The paper output tray is closed Action Open the paper output tray to resume printing 540 ...

Page 541: ...1261 Cause The manual feed tray is in the paper jam clearing position Action Return the manual feed tray to the paper feed position then press the printer s RESUME CANCEL button 541 ...

Page 542: ...1270 Cause The feed slot cover is open Action Close the feed slot cover slowly then press the printer s RESUME CANCEL button 542 ...

Page 543: ...1308 Cause Paper is loaded in the manual feed tray when you start printing on a printable disc Action Remove the paper from the manual feed tray then press the printer s RESUME CANCEL button 543 ...

Page 544: ...s not installed Action Install the print head If the print head is already installed remove the print head once and then reinstall it If the error is still not resolved the print head may be damaged Contact the service center 544 ...

Page 545: ...1403 Cause The print head may be damaged Action Contact the service center 545 ...

Page 546: ...1405 Cause The print head may be damaged Action Contact the service center 546 ...

Page 547: ...1410 Cause The ink tank cannot be recognized Action Open the top cover and replace the ink tank which lamp is off 547 ...

Page 548: ...1411 Cause The ink tank cannot be recognized Action Open the top cover and replace the ink tank which lamp is off 548 ...

Page 549: ...1412 Cause The ink tank cannot be recognized Action Open the top cover and replace the ink tank which lamp is off 549 ...

Page 550: ...1413 Cause The ink tank cannot be recognized Action Open the top cover and replace the ink tank which lamp is off 550 ...

Page 551: ...1414 Cause The ink tank cannot be recognized Action Open the top cover and replace the ink tank which lamp is off 551 ...

Page 552: ...1415 Cause The ink tank cannot be recognized Action Open the top cover and replace the ink tank which lamp is off 552 ...

Page 553: ...1416 Cause The ink tank cannot be recognized Action Open the top cover and replace the ink tank which lamp is off 553 ...

Page 554: ...1417 Cause The ink tank cannot be recognized Action Open the top cover and replace the ink tank which lamp is off 554 ...

Page 555: ... and you want to continue printing press the printer s RESUME CANCEL button with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may be damaged if printing is continued under the ink out condition Note If multiple ink lamps are flashing check the status of each ink tank 555 ...

Page 556: ...1660 Cause The ink tank is not installed Action Install the ink tank 556 ...

Page 557: ...1680 Cause Some ink tanks are not installed in the correct position The lamp on the ink tank flashes Action Confirm that the ink tanks are installed in the appropriate positions 557 ...

Page 558: ...1681 Cause More than one ink tanks of the same color are installed The lamp on the ink tank flashes Action Confirm that the ink tanks are installed in the appropriate positions 558 ...

Page 559: ...ou want to continue printing in this condition you need to release the function for detecting the remaining ink level Press and hold the printer s RESUME CANCEL button for at least 5 seconds and then release it With this operation releasing the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any printer malfunction or damage caused b...

Page 560: ...ized Action Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer Install the appropriate ink tank If you want to cancel printing press the printer s RESUME CANCEL button 560 ...

Page 561: ...ition you need to release the function for detecting the remaining ink level Press and hold the printer s RESUME CANCEL button for at least 5 seconds and then release it With this operation releasing the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under th...

Page 562: ...1700 Cause The ink absorber is almost full Action Press the printer s RESUME CANCEL button to continue printing Contact the service center 562 ...

Page 563: ...1701 Cause The ink absorber is almost full Action Press the printer s RESUME CANCEL button to continue printing Contact the service center 563 ...

Page 564: ...ink tank is not installed Action Printing cannot be executed because the ink tank is not compatible with the printer Install the appropriate ink tank If you want to cancel printing press the printer s RESUME CANCEL button 564 ...

Page 565: ...1850 Cause The disc tray guide is closed Action Open the disc tray guide attach the disc tray properly then press the printer s RESUME CANCEL button 565 ...

Page 566: ...851 Cause The disc tray guide is open Action When printing other than disc label printing is started close the disc tray guide Close the disc tray guide then press the printer s RESUME CANCEL button 566 ...

Page 567: ...disc tray guide has been closed Action Open the disc tray guide then press the printer s RESUME CANCEL button Do not open or close the disc tray guide while printing is in progress Doing so may damage the printer 567 ...

Page 568: ...on While printing other than disc label printing close the disc tray guide Close the disc tray guide then press the printer s RESUME CANCEL button Do not open or close the disc tray guide while printing is in progress Doing so may damage the printer 568 ...

Page 569: ...ause The disc tray guide is open after replacing the ink tank Action After replacing the ink tank close the disc tray guide and the top cover Press the printer s RESUME CANCEL button to dismiss the error 569 ...

Page 570: ...1859 Cause To print on specified paper you need to open the disc tray guide Action Open the disc tray guide Press the printer s RESUME CANCEL button 570 ...

Page 571: ...185A Cause To continue printing you need to close the disc tray guide Action Close the disc tray guide Press the printer s RESUME CANCEL button The printer resumes printing 571 ...

Page 572: ... cases disconnect and reconnect the USB cable When printing from a PictBridge compliant device depending on the model or brand of your device you may have to select a PictBridge compliant print mode on the device before connecting it to the printer You may also have to turn on your device or select Play mode manually after connecting the device to the printer Perform necessary operations before co...

Page 573: ...upported USB hub is connected Action If a PictBridge compliant device is connected to the printer through the USB hub disconnect the hub from the printer Connect a PictBridge compliant device directly to the printer 573 ...

Page 574: ...again If this error still occurs even after printing again set the printer not to detect the paper width by using the printer driver or Remote UI Note Depending on the type of paper the printer may not detect the paper width Additionally if the top cover is opened while printing is in progress the printer may not detect the paper width 574 ...

Page 575: ...to check the status of the print head Load two sheets of A4 Letter sized plain paper in the rear tray and perform Automatic Print Head Alignment again For Automatic Print Head Alignment always load paper in the rear tray Adjust your operating environment and or the position of the printer so that the paper output slot is not exposed directly to strong light After carrying out the above measures if...

Page 576: ...a cannot be printed Action When you print the contents on CREATIVE PARK PREMIUM confirm the message on the computer screen make sure that genuine Canon ink tanks are installed properly for all colors then start printing again 576 ...

Page 577: ...4103 Cause Cannot perform printing with the current print settings Action Press the printer s RESUME CANCEL button to cancel printing Then change the print settings and print again 577 ...

Page 578: ...at the ink tanks are installed properly Push an ink tank until it clicks into place After confirming the conditions above turn on the printer again If the problem is not resolved contact the service center Important When you clear the jammed paper or protective material that is preventing the print head holder from moving be careful not to touch the clear film A or the white belt B If the paper or...

Page 579: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 579 ...

Page 580: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 580 ...

Page 581: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 581 ...

Page 582: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 582 ...

Page 583: ...5B00 Cause Printer error has occurred Action Contact the service center 583 ...

Page 584: ...5B01 Cause Printer error has occurred Action Contact the service center 584 ...

Page 585: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 585 ...

Page 586: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 586 ...

Page 587: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 587 ...

Page 588: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 588 ...

Page 589: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 589 ...

Page 590: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 590 ...

Page 591: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 591 ...

Page 592: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 592 ...

Page 593: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 593 ...

Page 594: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 594 ...

Page 595: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 595 ...

Page 596: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 596 ...

Page 597: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 597 ...

Page 598: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 598 ...

Page 599: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 599 ...

Page 600: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 600 ...

Page 601: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 601 ...

Page 602: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 602 ...

Page 603: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 603 ...

Page 604: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 604 ...

Page 605: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 605 ...

Page 606: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 606 ...

Page 607: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 607 ...

Page 608: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 608 ...

Page 609: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 609 ...

Page 610: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 610 ...

Page 611: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 611 ...

Page 612: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 612 ...

Page 613: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 613 ...

Page 614: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 614 ...

Page 615: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 615 ...

Page 616: ...B200 Cause An error requiring you to contact the service center has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Contact the service center 616 ...

Page 617: ...ror has occurred Action Turn off the printer and unplug the power cord of the printer from the power supply Plug the printer back in and turn the printer back on If the problem is not resolved contact the service center 617 ...

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