Canon PIXMA MX310 series Quick Start Manual Download Page 1

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Summary of Contents for PIXMA MX310 series

Page 1: ...s Quick Start Guide t ExitPtint PictBridge JIg F 1111111111111111111111111111111111111111 QT51366VOI Canon Office AII In One PI MA MX310 series Quick Start Guide t ExitPtint PictBridge JIg F 1111111111111111111111111111111111111111 QT51366VOI ...

Page 2: ... web site at www canontechsupport com Support program specifics are subject to change without notice Getting Help from Canon Help Us Help You Better Before you contact Canon please record the following information Serial Number located on the inside of the product _ Model Number located on the top of the product _ Setup CD ROM number located on the CD ROM Purchase Date _ Customer Technical Support...

Page 3: ...Canon PI MA MX310series Office AII In One Quick Start Guide Canon PI MA MX310series Office AII In One Quick Start Guide ...

Page 4: ... Inc registered in the U S and other countries Canon U S A Inc One Canon Plaza Lake Success NY 11042 Canon PIXMA MX31 0 series Office AII In One Quick Start Guide Copyright This manual is copyrighted by Canon U S A Inc with all rights reserved Under the copyright laws this manual may not be reproduced in any form in whole or in part without the prior written consent of Canon U S A Inc 2007 Canon U...

Page 5: ...and Use of Images 110 Users in the U S A 111 Users in Canada 116 Users in New Zealand 117 Index 118 1 94 Table of Contents Before Using the Machine 2 Operation Pane 2 Menu Items 4 Turning the Machine On and Off 6 Handling the Original Document 8 Loading Printing Paper 11 Copying 19 Making Copies 19 Changing the Copy Settings 19 Using Useful Copy Functions 21 Printing from Your Computer 22 Printing...

Page 6: ...int job in progress 13 Color button Starts color copying scanning or faxing Before Using the Machine Before Using the Machine Operation Panel 1 2 3 4 5 6 7 8 9 00 0 10 11 12 20 19 18 17 16 15 14 13 2 1 ON OFF button Power lamp Turns the machine on and off Lights or flashes green to indicate the power status Before turning on the machine make sure the Document Cover is closed 2 COPY button Switches...

Page 7: ...ty button Sets the scan contrast and resolution of the fax you are sending Before Using the Machine 3 14 Coded Dial button Press this button and a two digit code to dial a pre registered fax telephone number 15 Tone button Switches temporarily to tone dialing Also changes the mode when entering characters 16 OK button Finalizes your selection for the menu or setting item Dismisses the error messag...

Page 8: ...3 LIGN RINT H EAD f Clge 64 HEAD ALIGN PRINT page 64 ROLLER CLEANING page 74 BOTTOM CLEANING page 75 Menu Items Press the Menu button to display the menu items You can specify the special copy settings various fax settings or perform the machine maintenance by using these menu items Press the Settings button to display the setting items in copy mode or fax mode You can specify the various print se...

Page 9: ...L TX START SPEED COLOR TX TX REPORT DIAL TONE DETECT FAX mode Menu button Before Using the Machine 5 RX SETTINGS 1 AUTO PRINT RX ECM RX FAX PRIORITY MODE DRPD FAX RNG PAT 3 RING COUNT MAN AUTO SWITCH REMOTE RX RX IMG REDUCTION RX START SPEED RX REPORT For details refer to the User s Guide on screen manual 2 This setting may not be available depending on the country or region of purchase 3 US and C...

Page 10: ...iving a fax or when there are unsent faxes stored in the machine s memory 6 Before Using the Machine Turning the Machine On and Off Turn on the machine before printing Turning on the Machine Before turning on the machine confirm the following The FINE Cartridges are installed properly If you are using the machine connected to a computer confirm also the following The machine is connected to your c...

Page 11: ...OFF button while the machine is in Screen saver mode the machine turns off Before Using the Machine 7 Screen saver Mode The LCD goes out if the machine is not operated for about five minutes Perform a print operation to restore the display You cannot change the wait time before the LCD goes out Note When you want to restore the display perform any operation such as copying faxing or scanning or pr...

Page 12: ... Surface treated paper Onion skin or thin paper Photograph or thick paper 8 Before Using the Machine Handling the Original Document This section describes how to load the original document on the Platen Glass or the ADF Original Document Requirements The original documents you load on the Platen Glass or the ADF for copying scanning or faxing must meet these requirements Platen Glass c Ai F cece c...

Page 13: ...rea in the User s Guide on screen manual 2 Gently close the Document Cover Before Using the Machine 9 Using the Platen Glass 1 Load the original document on the Platen Glass 1 Lift the Document Cover 2 Load the original with the side to be copied scanned or faxed facing down on the Platen Glass Place the original in landscape orientation and align the upper corner of it with the alignment mark as ...

Page 14: ...tack is in line with the Paper Size Mark A imprinted on the Document Tray 10 Before Using the Machine Using the ADF 3 Note Set a document on the Platen Glass if you want to scan it at optimum quality 1 Remove any documents from the Platen Glass 2 Open the Document Tray 3 Load the document in the ADF Load the document with the side you want to copy scan or fax facing up in the ADF 4 Adjust the Docu...

Page 15: ... for Business Documents High Resolution Paper I Ulru k ll tf r I i I IL0 Before Using the Machine 11 Loading Printing Paper This section describes how to load printing paper in the Rear Tray Using Specialty Media Canon recommends that you use Canon genuine media to ensure optimal print quality Photo Quality Media Glossy Photo Paper Matte Photo Paper Photo Paper Plus Double Sided Photo Paper Plus G...

Page 16: ...r refer to Inside in Main Components of the User s Guide on screen manual 12 Before Using the Machine Paper Handling Recommended Paper and Requirements M l iaType Mode 1 Paper Paper tt Paper Media Type i tit Support DlJtpuli ThiC r i i B L l ver 2 MaCl llne Printer r Load Limit trey Lo d Setttng Driver Llmit Settlng Plain Paper 3 100 sheets 50 sheets Left PLAIN Plain Paper PAPER Envelopes 4 10 env...

Page 17: ...ith staples or glue Paper with adhesives Paper decorated with glitter etc Before Using the Machine 13 3 Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper or environmental conditions either very high or low temperature and humidity In such cases reduce the sheets of paper you load at a time to around half around 0 2 inches 5 mm in paper stack height ...

Page 18: ...only the necessary number of sheets from the package just before printing 14 Before Using the Machine Loading Paper Important Load A4 Letter or Legal sized plain paper when receiving faxes If you cut plain paper to 4 x 6 101 6 x 152 4 mm 5 x 7 127 0 x 177 8 mm or 2 13 x 3 39 54 0 x 86 0 mm credit card size for a trial print it can cause paper jams You cannot print on postcards affixed with photos ...

Page 19: ...ee Printing with Windows on page 22 or Printing with Macintosh on page 23 Before Using the Machine 15 3 2 Prepare to load paper 1 Open the Rear Tray and pull out the Paper Support Put your finger in the rounded indent of the Paper Support and pull it out until it stops 2 Open the Paper Output Tray Put your finger in the rounded indent beside the Paper Output Tray and open it gently 3 Open the Outp...

Page 20: ...ges are not aligned Make sure that no curl or puff exceeds 0 1 inches I 3 mm Before Using the Machine Loading Envelopes Use either European DL or US Comm Env 10 sized envelope Important You need to print from the computer to print on envelopes Do not use the following envelopes Envelopes with a double flap or sticker flaps Envelopes with an embossed or treated surface Envelopes with pressure seals...

Page 21: ...e Printing with Windows on page 22 or Printing with Macintosh on page 23 Before Using the Machine 17 2 Load the envelopes 1 Load the envelope against the right side of the Rear Tray Load with the address side facing UP and the rear flaps DOWN on the left Up to 10 envelopes can be loaded at once 2 Pinch the Paper Guide and slide it against the left side of the envelope 3 Set the Paper Thickness Lev...

Page 22: ...ee Printing with Windows on page 22 or Printing with Macintosh on page 23 18 Before Using the Machine Loading Small Sized Paper You can use 4 x 6 101 6 x 152 4 mm 5 x 7 127 0 x 177 8 mm and Credit card sized papers 1 Load the paper 1 Load the paper against the right side of the Rear Tray with the print side facing UP 2 Pinch the Paper Guide and slide it against the left side of the paper stack 2 S...

Page 23: ...r s Guide on screen manual Ex l ENLARGE REDUCE PRESET RATIO PRESET RATIO ZOOM FIT TO PAGE Copying 19 Copying Making Copies This section describes the basic procedure to make copies 1 Turn on the machine See Turning the Machine On and Off on page 6 2 Press the COPY button 3 Load paper See Loading Printing Paper on page 11 4 Load the original on the Platen Glass or the ADF See Loading Original Docum...

Page 24: ...GH to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Copying PAGE SIZE Select the page size of the loaded paper EX 2 PAGE SIZE I A4 8 5 x11 8 5x14 A4 B5 A5 4 x6 5 x7 CREDIT CARD SIZE Eill Note Some of these are not available depending on the country or region of purchase MEDIA TYPE Select the media type of the loaded paper Ex 3 MEDIA TYPE PLAIN PAPER PLAIN ...

Page 25: ...a Single Page 4 0N 1 Making Multiple Copies of an Entire Document COLLATED COPY JJi Iii j Copying 21 Using Useful Copy Functions For details refer to Using Useful Copy Functions in the User s Guide on screen manual Reducing or Enlarging a Copy ENLARGE REDUCE Copying Thick Originals Such as Books FRAME ERASE 1 11111 IIIIIIIII lj 11111111111 11 1m UlU HI ilium I L r r r Copying without Borders BORDE...

Page 26: ... _ 1 i Li d 1 P R l iii l k o rtler Y f 6 I I qt lSY lJ E l or n 1 1 212 3 I 1 F S12 I l l c 1 _Jf j Printing from Your Computer This section describes procedure for basic printing Printing with Windows EI3 Note Depending on your application program operations may differ For details refer to the instruction manual of your application The steps described in this section are for printing in Windows ...

Page 27: ...e on screen manual is not displayed even if is clicked 10 Click Print Printing from Your Computer 23 Printing with Macintosh W Note Depending on your application program operations may differ For details refer to the instruction manual of your application The steps described in this section are for printing in Mac OS X v 10 4 x 1 Turn on the machine and load the paper in the machine See Turning th...

Page 28: ...l Document on page 8 4 Press the SCAN button then press the Color or Black button 24 Scanning Images Scanning Images You can scan images from the machine to a computer without printing them and save them in popular image types such as JPEG TIFF bitmaps or PDF If you are scanning printed text you can use the OCR Optical Character Recognition software to convert it to text data Scanning Methods You ...

Page 29: ...paper See Loading Printing Paper on page 11 Printing Photographs Directly from a Compliant Device 25 Printing Photographs Directly from a Compliant Device You can connect a PictBridge compliant device such as a digital camera camcorder or mobile phone using a USB cable recommended by the device s manufacturer and print recorded images directly without using a computer Connectable Devices PictBridg...

Page 30: ...nting from your PictBridge compliant device 26 Printing Photographs Directly from a Compliant Device 2 Connect the PictBridge compliant device to the machine W Note Depending on the model or brand of your device you may have to select a print mode compliant with PictBridge before connecting the device You may also have to turn on the device or select Play mode manually after connecting the device ...

Page 31: ... Paper type Do not set Layout to Borderless Printing Photographs Directly from a Compliant Device 27 About PictBridge Print Settings Settings on a PictBridge Compliant Device This section describes the print settings on a PictBridge compliant device When operating the device be sure to follow the instructions given in the instruction manual of your PictBridge compliant device EEl Note In the follo...

Page 32: ...ming Setting You can select an area to print 28 Printing Photographs Directly from a Compliant Device Layout Setting Various layout options are available Bordered Borderless You can select whether or not to print an image with a border N up You can use this option when printing on sticker paper or A4 or Letter sized paper Sticker paper When you select 10 x 15 cm 4 x 6 for Paper size you can print ...

Page 33: ...hen you want to make settings on the machine Printing Photographs Directly from a Compliant Device 29 Setting on the Machine This section describes the PictBridge print settings on the machine Set the print settings to Default on the PictBridge compliant device when you want to print according to the settings on the machine Displaying the PictBridge Settings Screen and Specifying the Settings 1 Tu...

Page 34: ...og Connecting a Telephone or Answering Machine Directly r A Telephone or Answering machine 30 Faxing Faxing Preparing the Machine for Fax Typical examples of connecting the machine are described below The machine cannot send receive faxes if the connection is incorrect Connect the machine correctly Important If the Power Disconnects Unexpectedly If there is a power failure or if you accidentally d...

Page 35: ...onnect the external device line to the B T adapter then connect the B T adapter to the jack Faxing 31 Important Do not connect the machine and external devices in parallel to the same telephone line using a splitter A The machine may not operate properly Connecting a Telephone or Answering Machine via a Computer A Computer B Telephone or Answering machine Users in the UK If the connector of the ex...

Page 36: ...ess the or button to select TEL LINE TYPE then press the OK button TEL LINE TYPE TOUCH TONE 32 Faxing Methods of Connecting the Various Lines The following are some basic connection schemes that apply when you are connecting to a non analog telephone line These are examples and are not guaranteed to suit every connecting conditions For details refer to the instruction manual supplied with the netw...

Page 37: ... ROTARY PULSE depending on the country or region of purchase 5 Press the Stop Reset button Faxing 33 4 Press the 4 or button to select the telephone line type then press the OK button ROTARY PULSE Suitable for pulse dialing TOUCH TONE Suitable for tone dialing Note You cannot use ROTARY PULSE depending on the country or region of purchase 5 Press the Stop Reset button Faxing 33 ...

Page 38: ...format settings refer to DATE DISPLAY in FAX SETTINGS of the User s Guide on screen manual 34 Faxing Registering Sender Information A fax you receive may have information such as the sender s name or the company name the sender s phone or fax number and the date and time of the transmission printed in small type at the top of each page Such sender information is called Transmit Terminal Identifica...

Page 39: ...te a character 1 Press the 4 button To delete an entire entry 1 Press and hold the 4 button Faxing 35 Guidelines for Entering Numbers Letters and Symbols The following characters are assigned to the Numeric buttons Button Uppercase letter mode Lowercase letter mode Number mode 1 1 2 ABCAAAAAAA c abcaaaaaarec 2 3 DEFEEEE defeeee __ t 3 _ __ _ _ 4 GH I Iii i gh iii i i 4 1 f _ 5 JKL jkl 5 f f 6 _ MN...

Page 40: ...ter or delete characters see Guidelines for Entering Numbers Letters and Symbols on page 35 36 Faxing Entering the Date and Time Note When the machine is connected to a computer with the MP Drivers installed the date and time setting will be copied from the computer to the machine As long as the date and time is set accurately on your computer you do not need to set it on the machine If you discon...

Page 41: ... date and time that summer time stars 1 Press the OK button two times I ET MONTH I _ MARCH Faxing 37 5 Press the OK button UNIT NAME 6 Press the Numeric buttons to enter your name max 24 characters including spaces then press the OK button Note For details on how to enter or delete characters see Guidelines for Entering Numbers Letters and Symbols on page 35 7 Press the Stop Reset button Note You ...

Page 42: ...nds then press the OK button Precede single digit with a zero 7 Press the Stop Reset button 38 Faxing 2 Press the 4 or button to select the month when summer time starts then press the OK button two times SET WEEK LAST WEEK 3 Press the 4 or button to select the week when summer time starts then press the OK button two times I SET DAY OF WEEK SUNDAY 4 Press the 4 or button to select the day of the ...

Page 43: ...er or delete characters see Guidelines for Entering Numbers Letters and Symbols on page 35 Faxing 39 Registering the Destination Registering Coded Speed Dialing Coded speed dialing allows you to dial fax telephone numbers by simply pressing a few buttons To dial the number press the Coded Dial button enter the two digit code assigned to that number Before you can use coded speed dialing you need t...

Page 44: ...ED DIAL LIST PRNT REPORT LIST SPEED DIAL LIST 4 Press the OK button I PRINT BY NAME YES NO 40 Faxing 6 Press the Stop Reset button Changing or Deleting a Registered Information To Change a Registered Number or Name 1 Follow the procedures from step 1 to 3 under Registering Coded Speed Dialing on page 39 2 Press and hold the button to delete the registered number 3 Press the Numeric buttons to ente...

Page 45: ...10 in alphabetical order NO Prints the list with the registered entries in numerical order Faxing 41 5 Press the or button to select the sorting way then press the OK button YES Prints the list with the destination name DESTINATION 10 in alphabetical order NO Prints the list with the registered entries in numerical order Faxing 41 ...

Page 46: ...ecreases the contrast and pressing the button increases the contrast 3 Press the OK button 42 Faxing Sending Faxes Flow of Sending Faxes The operation flow of sending faxes is as follows Step 1 Load the original to send on the Platen Glass or the ADF See Loading Original Documents on page 8 Step 2 Adjust the fax quality and scan contrast See Adjusting the Scan Contrast or the Image Quality Fax Res...

Page 47: ...e 45 2 Press the Color button for color sending or the Black button for black white sending Faxing 43 Adjusting the Image Quality Fax Resolution You can adjust the image quality fax resolution of the document you send The higher you set the image quality setting the better the output quality will be at the other end but the longer it will take for the transmission Adjust the image quality accordin...

Page 48: ...et of the telephone connected to the machine 4 Dial the recipient s number on the telephone 44 Faxing When the document was loaded on the Platen Glass 3 When the following message is displayed load the next page on the Platen Glass SCAN NEXT START TRANSMIT OK If you have only one page of document to scan go to step 6 4 Press the same button as you pressed in step 2 5 Repeat steps 3 and 4 to scan i...

Page 49: ...while it is being sent press the Stop Reset button then follow the instructions on the LCD Faxing 45 5 Talk through the handset to the recipient If you hear a high pitched signal instead of the recipient s voice go to step 7 6 Ask the recipient to set recipient s fax machine to receive faxes 7 When you hear a high pitched signal press the Color button for color sending or the Black button for blac...

Page 50: ... is enabled transmission speed may slow down depending on the line or connection conditions 46 Faxing Redialing There are two methods of redialing Automatic redialing and Manual redialing Automatic redialing is enabled by default Automatic Redialing When using memory sending to send a document and the recipient s line is busy the machine will redial the number after a specified interval You can cu...

Page 51: ...to connect a telephone or an answering machine to the External device jack of this machine Faxing 47 Receiving Faxes Flow of Receiving Faxes The operation flow of receiving faxes is as follows Step 1 Select a receive mode See Selecting the Receive Mode on page 47 Step 2 Load A4 Letter or Legal sized paper See Loading Paper on page 14 Step 3 Confirm the paper settings and adjust them as needed See ...

Page 52: ...ng machine responds to the call If it is a fax call the machine receives the fax automatically Faxing If You Want to Receive Only Faxes Automatically with the Machine or Have a Dedicated Telephone Line for Fax Use Only Select FAX ONLY MODE A A Incoming call 8 Receives faxes automatically rn Note You will not be able to answer the call 8 If You Are Using a Single Telephone Line for Faxes and Voice ...

Page 53: ...call Whether or not the machine receives the fax after the specified ring time has elapsed Faxing 49 W Note Set your answering machine to answering mode and adjust it as follows The entire message should be no longer than 15 seconds In the message tell your callers how to send a fax The machine can be set to receive faxes automatically after the telephone rings for a specified length of time Set M...

Page 54: ...Fax The fax is received automatically when the machine detects the registered fax ring pattern Faxing If You Subscribe to a Distinctive Ring Pattern Detection DRPD Service with Your Telephone Company US and Canada only Select DRPD A A Incoming call B Voice call The telephone will ring Pick up the handset to answer the call C Fax The fax is received automatically when the machine detects the regist...

Page 55: ...s FAX PRIORITY MODE DRPD The receive mode is DRPD NET SW The receive mode is NETWORK SWITCH Faxing 51 Note The name of this service varies depending upon a country To use this feature you need to subscribe to a compatible service provided by your telephone company Contact your telephone company for details Setting the Receive Mode 1 Press the FAX button then press the Menu button 2 Press the OK bu...

Page 56: ...n specify the number of rings for fax calls in RING COUNT in RX SETIINGS under FAX SETIINGS 52 Faxing Changing the Print Settings Load A4 Letter or Legal sized plain paper in the Rear Tray to print the fax Important If paper of size other than A4 Letter or Legal is loaded the received faxes will not be printed and RECEIVED IN MEMORY is displayed Replace the paper loaded with A4 Letter or Legal siz...

Page 57: ...on can be disabled Refer to REMOTE RX in FAX SETTINGS of the User s Guide on screen manual Faxing 53 Using Other Useful Receiving Functions Memory Receiving If the machine receives a fax under one of the following conditions the machine will not be able to print the received fax and will store it in its memory RECEIVED IN MEMORY is displayed in fax mode When the problem is resolved as described th...

Page 58: ...ess the Menu button 2 Press the or button to select MEMORY REFERENCE 3 Press the OK button 54 Faxing Document Stored in Memory Important If you disconnect the power cord all the documents stored in memory are deleted Send or print necessary documents before disconnecting the power cord Note When confirming printing or deleting a document stored in memory you specify it by its transaction number If...

Page 59: ...document return to step 2 or to finish deleting go to step 5 5 Press the Stop Reset button Faxing 55 4 Press the or button to select PRINT DOCUMENT or DELETE DOCUMENT If you select PRINT DOCUMENT 1 Press the OK button 2 Press the 4 or button to select the transaction number TX RX NO of the document you want to print or enter the number by pressing the Numeric buttons If you are unsure of the trans...

Page 60: ...nsaction number print the memory list See Printing a List of Documents in Memory on page 54 56 Faxing Checking a Document s Details in Memory If the machine was not able to print a received fax when the machine is in one of the following situations the fax is automatically stored in memory If ink is low or has run out while receiving a fax If the paper size type setting is incorrect If the paper r...

Page 61: ...r button to select ACTIVITY REPORT then press the OK button The Activity report is printed Faxing 57 Summary of Reports and Lists The table below shows the reports and lists that can be printed from the machine Refer to the pages indicated for more details RePort Or List 0 D itscriptic fl Ji cf ii lm iii i Ii jj 2 Activity report Shows recent fax transactions performed by your machine See Activity...

Page 62: ...T in FAX SETTINGS of the User s Guide on screen manual The default setting is DO NOT PRINT 58 Faxing Press the FAX button then press the Menu button Press the 4 or button to select PRNT REPORT LIST then press the OK button Press the 4 or button to select USER S DATA LIST then press the OK button The User s data list is printed User s Data List The User s data list enables you to confirm the curren...

Page 63: ...saligned align the Print Head position See Aligning the Print Head on page 64 Routine Maintenance 59 Routine Maintenance When Printing Becomes Faint or Colors Are Incorrect When printing becomes faint or colors are incorrect the print head nozzles on FINE Cartridges are probably clogged Print the nozzle check pattern to confirm the condition of the nozzles and then perform Print Head Cleaning If p...

Page 64: ...take the appropriate action See Examining the Nozzle Check Pattern on page 61 60 Routine Maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles 1 Make sure that the machine is turned on then load a sheet of A4 or Letter sized plain paper in the Rear Tray 2 Open the Paper Output Tray then set the Paper Th...

Page 65: ...g is necessary perform Print Head Cleaning See Print Head Cleaning on page 62 Routine Maintenance 61 Examining the Nozzle Check Pattern Examine the nozzle check pattern and perform cleaning if necessary Note The nozzle check pattern will not be printed correctly if there is not enough ink Replace the FINE Cartridge if the remaining amount of ink is insufficient See Replacing a FINE Cartridge on pa...

Page 66: ...ng twice try Print Head Deep Cleaning See Print Head Deep Cleaning on page 63 62 Routine Maintenance Print Head Cleaning Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check pattern Cleaning unclogs the nozzles and restores the print head condition Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber Cleaning the Print Hea...

Page 67: ...ut of ink Replace it with a new one See Replacing a FINE Cartridge on page 66 Routine Maintenance 63 Print Head Deep Cleaning If print quality does not improve by standard Print Head Cleaning try Print Head Deep Cleaning which is a more powerful process Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber Print Head Deep Cleaning consumes more ink than standard Prin...

Page 68: ...ress the OK button II C D E _ _ _ _ J_ _ 0_ _ _0_ _ _ __ __ _ 1 _ J_ _ _ __1_ 64 Routine Maintenance Aligning the Print Head If ruled lines are printed misaligned or print results are otherwise unsatisfactory adjust the print head position 1 Make sure that the machine is turned on then load two sheets of A4 or Letter sized plain paper in the Rear Tray 2 Open the Paper Output Tray then set the Pape...

Page 69: ...epeat the procedure until you finish inputting the pattern number for column R Routine Maintenance 65 Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable white streaks A C B D A Less noticeable vertical white streaks B More noticeable vertical white streaks C Less noticeable horizontal white streaks D More noticeable horizontal white streaks 2 Repea...

Page 70: ...ee CHECK INK U162 in An Error Message Is Displayed on the LCD on page 78 and take appropriate action Replacing a FINE Cartridge This section explains the way to confirm the ink status and the procedure to replace FINE Cartridges When ink runs out or other errors occur an error message is displayed on the LCD to inform you of the error See An Error Message Is Displayed on the LCD on page 78 and con...

Page 71: ...opriate action The function for detecting the remaining ink level is disabled Routine Maintenance 67 IBLK INK VOL UNKNOWN COL INK VOL UNKNOWN RECOMMEND NEW B CRT RECOMMEND NEW C CRT The function for detecting the remaining ink level is disabled The statuses of a Color and Black FINE Cartridges may not be the same This message is displayed on the following occasions We recommend that you replace th...

Page 72: ... will not store it in its memory even if the ink level becomes low or run out 68 Routine Maintenance Follow the procedure below to open each of the confirmation screens 1 Open the printer properties dialog box Refer to Opening the Printer Properties Dialog Box Directly from Control Panel in Opening the Printer Properties Dialog Box Windows of the User s Guide on screen manual 2 Click View Printer ...

Page 73: ...g Unit Support A down into place The FINE Cartridge Holder moves to the left A Routine Maintenance 69 Replacing FINE Cartridges When FINE Cartridges run out of ink replace them using the following steps Important Handling FINE Cartridges Do not touch the electrical contacts or Print Head Nozzles on a FINE Cartridge The machine may not print out properly if you touch it f t A B A Electrical Contact...

Page 74: ...l not to stain your clothes and hands with ink on the removed protective tape 70 Routine Maintenance A Caution Do not hold the FINE Cartridge Holder to stop or move it Do not touch the metallic parts inside the machine Important If the Scanning Unit Printer Cover is left open for more than 10 minutes the FINE Cartridge Holder moves to the right Close and reopen the Scanning Unit Printer Cover to r...

Page 75: ...saligned align the Print Head position See Aligning the Print Head on page 64 Routine Maintenance 71 4 Install the FINE Cartridge 1 Insert a new FINE Cartridge all the way into the appropriate slot The Black FINE Cartridge should be installed into the left slot and the Color FINE Cartridge should be into the right slot 2 Push up the FINE Cartridge until it clicks into place Important h7f _ T_h_e_m...

Page 76: ...nk Periodically printing or cleaning the Print Head can prevent this blockage 72 Routine Maintenance Keeping the Best Printing Results To avoid drying of the Print Head and clogging of the nozzles note the following Note Ink may blur depending on the paper in the following cases Printed area is traced with a highlight pen or paint stick or Printed area is stained with water or sweat If the print h...

Page 77: ... gently Make sure not to leave any residue especially on the Platen Glass B C Routine Maintenance 73 Cleaning Your Machine This section describes the cleaning procedure that is needed to maintain your machine A Caution Do not use tissue paper paper towels or similar materials for cleaning Paper tissue powders or fine threads may remain inside the machine and cause problems such as a blocked Print ...

Page 78: ...Output Tray Extension completely by pressing down the hollow on its front side 74 Routine Maintenance Cleaning the ADF A Caution Be sure to turn off the power and disconnect the power cord before cleaning the machine 1 Open the Document Tray 2 Open the Feeder Cover 3 With a soft clean lint free and dry cloth wipe off any paper dust from the inside of the Feeder Cover A 4 After wiping close the Fee...

Page 79: ...of A4 or Letter sized plain paper in half widthwise and then unfold the paper Routine Maintenance 75 3 Clean the paper feed roller 1 Press the Menu button repeatedly until MAINTENANCE appears 2 Press the or button to select ROLLER CLEANING then press the OK button The paper feed roller will rotate as it is cleaned 4 Repeat step 3 twice 5 Make sure that the paper feed roller stops rotating then loa...

Page 80: ... turn off the power and disconnect the power cord before cleaning the machine 76 Routine Maintenance 4 Load this and only this sheet of paper in the Rear Tray with the open side to the front Set the Paper Thickness Lever to the left For details on the Paper Thickness Lever refer to Inside in Main Components of the User s Guide on screen manual 5 Perform bottom plate cleaning 1 Press the Menu butto...

Page 81: ...ge The message may vary depending on the version of your Windows operating system Troubleshooting 77 Troubleshooting This section describes troubleshooting tips for problems you may encounter when using the machine Note This section mainly describes the methods of machine operation for troubleshooting To handle problems using your computer refer to Troubleshooting in the User s Guide on screen man...

Page 82: ... is connected via a USB hub remove the hub and connect it directly to the machine 78 Troubleshooting An Error Message Is Displayed on the LCD If an error message is displayed on the LCD take the corresponding action described below Message Action CHECK INK The FINE Cartridge may not be installed properly or the Cartridge may not be U051 U052 U053 U059 compatible with this machine Open the Scanning...

Page 83: ...g or detailed document Contact the sender and have him her divide and resend them Troubleshooting 79 Message Action CHECK PRINTER Turn off the machine and unplug the power cord of the machine from the power supply After a while plug the power cord of the machine back in and then turn on the machine If the same error occurs contact your Canon service representative SCANNER ERROR Make sure that the ...

Page 84: ... unique identification number nnnn Write the number down if you will need it later 80 Troubleshooting Fax Related Messages Message Action BUSY NO SIGNAL The telephone number you dialed is busy Try dialing again after waiting for a moment See Redialing on page 46 The fax number dialed was incorrect Check the fax number and dial again The recipient s fax machine is not working Contact the recipient ...

Page 85: ...button The desired language is displayed on the LCD 8 Press the Stop Reset button Troubleshooting 81 LCD Cannot Be Seen At All Cause Action The machine is not powered on or the LCD is in the screen saver mode If the Power lamp is off The machine is not powered on Connect the power cord and press the ON OFF button The machine will power on and the LCD will display a message If the Power lamp is lit...

Page 86: ...here is a problem with the Setup CO RaM Contact your Canon service representative 82 Troubleshooting Cannot Install the MP Drivers Cause Action If you were unable to proceed beyond the Printer Connection screen follow the procedure below to reinstall the MP Drivers Unable to proceed beyond the Printer Connection screen Printer Connection I JI ltodtlll lJlIff r JI rt rr Installation does not start ...

Page 87: ...See Printing Speed Is Slow I USB 2 0 Hi Speed Connection Does Not Work on page 83 Troubleshooting 83 Cause Action Installation procedure not followed correctly Follow the procedure described in your setup sheet for proper installation if the MP Drivers were not installed correctly uninstall the MP Drivers restart your computer and then reinstall the MP Drivers Refer to the PC Printing Guide on scr...

Page 88: ...uter refer to Print Results Not Satisfactory in the User s Guide on screen manual 84 Troubleshooting Print Results Not Satisfactory If the print result is not satisfactory confirm the paper and print quality settings first Do the page size and media type settings match the size and type of the loaded paper When these settings are incorrect you cannot obtain a proper print result If you are printin...

Page 89: ...or Colors Are Incorrect on page 59 and perform any necessary maintenance operation Troubleshooting 85 Printing Does Not Start Printing Is Blurred Colors Are Wrong Straight Lines Are Misaligned Cause Action FINE Cartridge is not installed properly I There is no ink left Print Head nozzles are clogged The media is loaded with the wrong side facing upwards Print Head is misaligned White Streaks Remov...

Page 90: ...s Printing For details refer to Printing Area in the User s Guide on screen manual 86 Troubleshooting Printed Paper Curls or Has Ink Blots When printing data with high color saturation such as photographs or images in deep color we recommend using Photo Paper Pro or other Canon specialty paper See Media Types You Cannot Use on page 13 Printed Surface Is Scratched Paper Is Smudged Cause Action Pape...

Page 91: ...mmended printing area refer to Printing Area in the User s Guide on screen manual Troubleshooting 87 Cause Action Paper is curled Inappropriate Paper Thickness Lever setting Printing graphics with the intensity setting set too high Printing beyond the recommended printing area For Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded in the Rear Tray for...

Page 92: ...nter List 2 Select the print job to delete and click is The print jobs are deleted 88 Troubleshooting Colors Are Uneven or Streaked Cause Action Print Head nozzles are clogged Print Head is misaligned See When Printing Becomes Faint or Colors Are Incorrect on page 59 and perform any necessary maintenance operations See Aligning the Print Head on page 64 to perform Print Head Alignment using the Op...

Page 93: ...rientation they will not feed properly Set the Paper Thickness Lever to the right Troubleshooting 89 Cause Action The machine is not ready Check if the Power lamp is lit green If the Power lamp is off turn the machine on While the Power lamp is flashing green the machine is initializing Wait until the Power lamp stops flashing and remains lit green Note When printing large data such as a photo or ...

Page 94: ...rror continues after removing the paper contact your Canon service representative 90 Troubleshooting Paper Jams Cause Action Paper jammed in the Paper Output Slot or the Rear Tray Landscape credit card sized paper jammed inside the machine Remove the paper following the procedure below 1 Slowly pull the paper out either from the Rear Tray or from the Paper Output Slot whichever is easier If the pa...

Page 95: ...der Cover 3 Remove the jammed page from under the roller to the Feeder Cover side Troubleshooting 91 Document Jams Cause Action Document jams in the ADF Document Tray Remove the document following the procedure below 1 Press the Stop Reset button 2 If a multi page document is loaded remove any pages other than the jammed page from the ADF then open the Feeder Cover 3 Remove the jammed page from un...

Page 96: ...r continues after removing the document contact your Canon service representative 92 Troubleshooting Cause Action Document jams in the ADF Document Tray Continued 5 Close the Feeder Cover If documents remain in the ADF after pressing the Stop Reset button during scanning DOCUMENT IN ADF appears on the LCD Press the OK button so that the remaining document is automatically fed out When rescanning t...

Page 97: ...r continues after removing the document contact your Canon service representative Troubleshooting 93 Cause Action Document Jams in the ADF Document If the document is jammed in the Document Output Slot pull it out Output Slot When rescanning the document after clearing the error rescan it from the first page If you cannot remove the document or the document tears inside the machine or if the docum...

Page 98: ...n manual and reinstall them following the procedure described in your setup sheet 94 Troubleshooting Error Message Appears on the Computer Screen Writing Error Output Error Communication Error Cause Action The machine is not ready Printer port setting does not match the computer s interface connecting the machine The machine is not connected properly MP Drivers are not installed properly Confirm t...

Page 99: ...ne See INCOMPATIBLE CAMERA in An Error Message Is Displayed on the LCD on page 78 Troubleshooting 95 M Error No 300 Is Displayed Cause Action The machine is not ready Machine is not connected properly Your machine is not selected in Printer on the Print dialog box M Confirm that the Power lamp is lit green If the Power lamp is off turn the machine on While the Power lamp is flashing green the mach...

Page 100: ...error see REO SERVICE SOON in An Error Message Is Displayed on the LCD on page 78 96 Troubleshooting M Error No 2002 Is Displayed See UNSUPPORTED USB HUB in An Error Message Is Displayed on the LCD on page 78 Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures t...

Page 101: ...odem is connected correctly to the External Device Jack Refer to your setup sheet Troubleshooting 97 Error Message Action On PictBridge Compliant Device No ink The FINE Cartridge has or may have run out of ink Ink cassette error The FINE Cartridge may not be installed properly or may not be compatible with this machine Check the error message on the LCD and take the appropriate action to resolve t...

Page 102: ...peed Refer to RX START SPEED in FAX SETIINGS of the User s Guide on screen manual 98 Troubleshooting Cause Action A paper size other than A4 Letter or Legal is loaded The machine is not set to the appropriate receive mode If a paper size other than A4 Letter or Legal is loaded incoming faxes are not printed and are stored in memory Change the paper to A4 Letter or Legal size then press the OK butt...

Page 103: ...e FAX button to print the faxes stored in memory once the transmission is complete Troubleshooting 99 Repeated Errors Occur When You Receive a Fax Cause Action The telephone line condition or the connection is poor Reduce the reception start speed Refer to RX START SPEED in FAX SETTINGS of the User s Guide on screen manual If there is a poor line or connection reducing the reception start speed ma...

Page 104: ...al device such as an answering machine or a computer modem are connected securely 100 Troubleshooting Cannot Send a Fax Clearly Cause Action The document is not loaded correctly Remove the document then reload it on the Platen Glass or the ADF See or the Platen Glass the inner side of Loading Original Documents on page 8 the Document Cover or the ADF is Clean the Platen Glass the inner side of the...

Page 105: ...for instructions on using the various application software included on the Setup CD ROM Appendix 101 Appendix How to Use the Documentation Provided 0 _ Printed Documentation Setup Sheet Be sure to read this sheet first This sheet includes instructions for setting up your machine and getting it ready for use Quick Start Guide This guide Read this guide when starting to use the machine After followi...

Page 106: ...ari is not installed on your computer download it from Apple Inc website and install it 102 Appendix Reading the On screen Manuals For detailed instructions on installing the on screen manuals refer to your setup sheet You can view the on screen manuals in the following way To view the on screen manual double click the XXX On screen Manual shortcut icon on the desktop or click Start All Programs o...

Page 107: ... 19200 dpi x 19200 dpi Gradation Input Output 16bit 8bit 48bit 24bit RGB each 16biU8bit Appendix 103 Specifications General Specifications Printing resolution dpi 4800 horizontaW x 1200 vertical Ink droplets can be placed with a pitch of 1 4800 inch at minimum Interface USB 2 0 High Speed A computer that complies with USB 2 0 Hi Speed standard is required Since the USB 2 0 Hi Speed interface is fu...

Page 108: ...rt after every 20 transactions Non delivery report TIl Transmit Terminal Identification 104 Appendix Fax Specifications Applicable line Public Switched Telephone Network PSTN Compatibility G3 Super G3 Mono Color Fax Data compressing system MH MR MMR JPEG Modem type Fax modem Modem speed 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 bps Automatic fallback Transmiss...

Page 109: ...g Date File No Both Off Trimming Default Off No trimming On follow camera s setting Off Appendix 105 Camera Direct Print PictBridge Paper size 4 x 6 101 6 x 152 4 mm 5 x 7 127 0 x 177 8 mm Credit card 8 x 10 203 2 x 254 0 mm A4 Letter Wide Can be selected only on certain Canon brand PictBridge compliant devices Paper type Default Selections based on the machine selting Photo Photo Paper Plus Gloss...

Page 110: ...tem up to date with Software Update Specifications are subject to change without notice 106 Appendix Minimum System Requirements Note Conform to the operating system s requirements when higher than those given here l Y1m r m M Operating System Windows Vista Mac OS X v 10A Processor Pentium II including compatible processors Intel processor RAM 300 MHz PowerPC G3 128 MB 256 MB Windows XP SP1 SP2 Ma...

Page 111: ... depending on the thunder storm Use the power cable included with the machine Safety Precautions 107 ASafety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the machine safely Do not attempt to use the machine in any way not described in this manual A Warning This product emits low level magnetic flux If you use a cardiac pacemaker and feel a...

Page 112: ...n easily unplug the power cord if necessary Do not use an extension lead cord Safety Precautions 108 Cleaning the machine Use a damp cloth to clean the machine Never use flammable solvents such as alcohol benzene or thinners tf flammable solvents come in contact with electrical components inside the machine it could cause a fire or electric shock Always unplug the machine from the power outlet bef...

Page 113: ...duct to report a gas leak in the vicinity of the leak SAVE THESE INSTRUCTIONS Safety Precautions 109 Working around the machine FINE Cartridges Ink Cartridges Never put your hands or fingers in the machine while it is printing When moving the machine carry the machine at both ends Do not place any object on the machine Do not place metal objects paper clips staples etc or containers of flammable s...

Page 114: ...indebtedness Stock certificates Copyrighted works works of art without permission of copyright owner Legal Limitations on Use of Your Product and Use of Images It may be unlawful to make copies of scan print or use reproductions of the following documents The list provided is non exhaustive When in doubt check with a legal representative in your jurisdiction Paper money Money orders Certificates o...

Page 115: ...her right to file a compliant with the FCC if he she believes it is necessary Safety Precautions 111 Users in the U S A Pre Installation Requirements for MX310 Order Information When ordering service from the telephone company for this equipment the following may be required Universal Service Order Code USOC RJ11C The Facility Interface Code FIC 02LS2 Service Order Code SOC 9 0F Connection of the ...

Page 116: ...tured repaired and or recycled parts b exchanged for new or c exchanged for a 112 Safety Precautions A Warning The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone FAX machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page o...

Page 117: ...G YOU ASSUME ALL RISK AND LIABILITY FOR LOSS DAMAGE OR INJURY TO YOU AND YOUR Safety Precautions 113 refurbished Product as determined by the Canon USA repair facility or the ASF Warranty repair or replacement shall not extend the original warranty period of the Product A dated proof of purchase is required at the time of warranty service A copy of your dated bill of sale will satisfy this require...

Page 118: ...egal rights and you may also have other rights which vary from state to state 114 Safety Precautions PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION USE MISUSE OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ITS ASF SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES S...

Page 119: ...in the United States and may also be a registered trademark in other countries Safety Precautions 115 Support program specifics are subject to change without notice InstantExchange warranty service is subject to the availability of refurbished or new replacement units Canon U S A Inc One Canon Plaza Lake Success NY 11042 USA Canon is a registered trademark of Canon Inc 2007 Canon U S A Inc Canon i...

Page 120: ...d indices d equivalence de la sonnerie de tous les dispositifs n excede pas 5 116 Safety Precautions Users in Canada Pre Installation Requirements for Canon Facsimile Equipment Notice This equipment meets the applicable Industry Canada technical specifications The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termin...

Page 121: ...om customers This equipment must not be programmed for decadic pulse dialling Safety Precautions 117 Users in New Zealand The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Abov...

Page 122: ... 104 System Requirements 106 T Troubleshooting 77 Turning off the Machine 6 Turning on the Machine 6 Index A Appendix 101 B Before Using the Machine 2 C Canon U S A Inc Limited Warranty U S Only 112 Cleaning ADF 74 exterior 73 inside 75 platen glass and document cover 73 protrusions inside the machine 76 roller 74 Copying 19 E Error Message 78 F Faxing preparing 30 receiving 47 sending 42 H Handli...

Page 123: ...on U S A Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Ordering Information For additional supplies use the following descriptions and order numbers Description FINE Cartridges PG 30 Black CL 31 Color PG 40 Black CL 41 Color PG 50 Black CL 51 Color Canon Specialty Papers All Occasion Photo Cards 4 x 8 50 sheets Glossy Photo Paper Credit Card Size 100 s...

Page 124: ...ease visit our website at www usa canon com QT5 1366 V01 052007FS CANON INC 2007 PRINTED IN THAILAND Canon The following FINE Cartridges are compatible with this product PG 40 CL 41 PG 30 CL 31 PG SO CL S1 For information on product specifications please visit our website at www usa canon com QT5 1366 V01 052007FS CANON INC 2007 PRINTED IN THAILAND ...

Page 125: ...tive material on the outside of the machine Important Be sure to use the bundled telephone line cable Please confirm the included items against the illustration printed on the lid of the packing box A USB cable is necessary to connect the machine with your computer 1 Prepare the Machine Important If an unintended language is displayed on the LCD press the Back button to return to the LANGUAGE SETI...

Page 126: ...one company DRPD For details on how to confirm and change the settings refer to the Quick Start Guide Important When cleaning the exterior of the machine use a soft cloth to wipe it gently For details refer to Cleaning Your Machine in the Quick Start Guide 2 Install the FINE Cartridges 8 5xll STD PLAIN 11 0 0 o0 I 0 You are using a single telephone line for faxes and voice calls and use voice call...

Page 127: ...orporation Windows is a trademark of Microsoft Corporation registered in the U s and other countries Windows Software Installation When the Print Head Alignment Recommended screen appears click Next ID When the Setup Complete screen appears click Next Setup Complete oWhen the list of applications to install appears confirm the contents then click Install Note Move the cursor over items to display ...

Page 128: ...c are trademarks of Apple Inc registered in the U S and other countries 052007YT PRINTED IN THAILAND Macintosh Software Installation WNote Since Mac as 9 Mac as x Classic environments or Mac as x v 10 2 7 or earlier are not supported do not connect the machine to these The screens below refer to Mac as xv 1 OA x installation Screens may vary depending on the operating system you are using Log on a...

Page 129: ...PI MA MX310series Setup CD ROM PI MA MX310series Setup CD ROM ...

Page 130: ...nnect a Canon digital camera with the advanced Print Share button to a PictBridge compatible printer QT10643V0 1 1111111111111111111111111111111111111111 QT1 0643 VOl Printed in Thailand 052007AN Like to know more about Canon products Check out www usa canon com consumer A System for Long lasting Photos The Canon ChromaLifel00 system combines the FINE print head technology with select genuine Cano...

Page 131: ...Canon Photo Paper Plus Semi Gloss Double Sided is the perfect companion to your scrapbooking needs I Download and print greeting cards invitations and announcements with this feature and personalize them to your needs Canon Photo Glossy Paper gives you the look y want t Scrapbooking is all the rage and creating your own has never been easier Download from a large number of templates and place your...

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