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Troubleshooting
Printing on inappropriate type of paper.
z
Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 10.
z
When performing Borderless Printing, print quality may be reduced at the top
and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.
For details, refer to the
Printer Driver Guide
on-screen manual.
Paper is curled.
If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use such
paper after correcting paper curl as follows.
(1)
With the printing side (A) facing up, cover the paper with a fresh sheet of
plain paper to avoid staining or scratching the surface.
(2)
Roll up the paper in a direction opposite to paper curl as seen below.
(3)
Check to see that the paper curl is corrected to within approximately 0.08 to
0.2 inches / 2 to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
Printing on thick paper.
Selecting the
Prevent paper abrasion
setting will widen the clearance between
the Print Head and the loaded paper. If you notice abrasion even with the media
type set correctly to match the loaded paper, set the machine to prevent paper
abrasion.
* Clear the
Prevent paper abrasion
check box once printing is complete, and
then click
Send
.
Open the printer properties dialog box, and in
Custom Settings
in the
Maintenance
sheet, select the
Prevent paper abrasion
check box, and then
click
Send
.
In the
Canon IJ Printer Utility
, select
Custom Settings
in the pop-up menu,
select the
Prevent paper abrasion
check box, and then click
Send
.
To open the printer properties dialog box (Windows), refer to “Opening the
Printer Properties Dialog Box (Windows)” in the
User’s Guide
on-screen
manual.
To open the Canon IJ Printer Utility (Macintosh
®
), refer to “Opening the Canon
IJ Printer Utility (Macintosh)” in the
User’s Guide
on-screen manual.
When
Prevent paper abrasion
is selected, the setting is also applied to direct
printing from a digital camera.
When performing copy direct printing without using a computer, select
settings
, set
Prevent paper abrasion
to
ON
. For details on settings, refer to
“Changing the Machine Settings” in the
User’s Guide
on-screen manual.
Cause
Action
(1)
(2)
(A)
(A)
(B)