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QY8-13EX-040
1-4. FAQs (Specific Problems and their solutions)
No
.
F
re
q
u
e
n
c
y
S
ta
g
e
Phenomenon
Occurrence
conditions
Cause
Solution
Expected
customer calls
1 A
Ins
tal
lat
ion
Ink mist inside
the printer
Ink mist attaches
to the inside the
printer
Wipe the cartridge
holder or the inside
of the printer with a
dry cloth at the right
time.
When you
perform the
operation inside
the printer
(handling the
jammed paper,
etc.), your hands
or clothes are
gotten dirty.
2 B
P
rint
r
es
ul
ts
Printing side of
the paper is
smeared.
If the warpage of
the paper is large,
the printing side at
the edge of the
paper touches the
print head, and
the printing side is
smeared.
-
Flatten the paper.
-
Printing within the
print quality
assurance area is
recommended.
- The paper
(printing side) is
smeared.
- Printing cannot
be performed
normally (the print
out is smudged).
- The edge of the
paper is creased.
3 B
Ins
tal
lat
ion
Non-ejection of
ink
The setup
without
filling the ink on
arrival
The user has
mistakenly
performed the
initial setup
without
filling the ink.
- Fill the ink and
perform
System
Cleaning.
- Replace the
cartridge when the
surface is clogged
with ink.
- Printing cannot
be performed.
- The ink is not
ejected.
- Not improved
even after
cleaning
4 B
Ins
tal
lat
ion
Ejects blank
paper
The cartridge
was installed
without
removing the
protective film
on arrival.
The user did not
mistakenly
remove the
protective film on
the cartridge
.
How to replace the
cartridge is
nonpublic to users,
and it is replaced in
the special mode,
therefore
repair or
call center support is
required.
- Printing cannot
be performed.
- Paper is
delivered without
printing.
5 B
Ins
tal
lat
ion
Ink cartridge
not completely
installed (The
alarm lamp
blinks four
times. The error
code is “1470”).
The protective
film on the upper
cartridge
was
not removed or
the joint lever is
not pushed
due
to user
operation
mistake.
- The protective
sheet on the
upper cartridge
was not removed.
- The joint lever
lifts up.
- Remove the
protective sheet on
the upper cartridge.
- Push the joint lever
completely.
- The joint lever
cannot be
pushed.
- The “Ink
cartridge not
completely
installed” error
occurs.
easyfixs.blogspot.com
Summary of Contents for Pixma G1000 series
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