Canon PIXMA E304 Online Manual Download

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Network

Cannot Find Printer on Network
Cannot Find Printer while Using Wireless LAN
Network Key Unknown
Cannot Print or Connect

For other questions about network,

Printing Does Not Start
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
Print Results Are Unsatisfactory
List of Support Code for Error (Paper Jams)
Cannot Print or Connect

Error

Installation

Cannot Install Printer Driver (Windows)

An Error Occurs
Message (Support Code) Appears

Frequently Asked Questions

Examples of Problems

Printer Does Not Work

Printer Does Not Turn On
Power Shuts Off By Itself
USB Connection Problems
Cannot Communicate with Printer via USB
Printing Does Not Start
Printing Stops
Cannot Print Using AirPrint
Printing Is Slow
Ink Is Not Coming Out
List of Support Code for Error (Paper Jams)
Paper Does Not Feed Properly/"No Paper" Error
Print Results Are Unsatisfactory
Cannot Print from Smartphone/Tablet

Cannot Set Correctly (Network)

Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)

207

Summary of Contents for PIXMA E304

Page 1: ...300 series Online Manual Basic Operation Network Maintenance Overview of the Machine Information about Paper Printing Copying Scanning Frequently Asked Questions List of Support Code for Error English...

Page 2: ...nother Printer Found with Same Name 38 Connecting to Another Computer via LAN Changing from USB to LAN Connection 39 Printing Network Settings 40 Changing Wireless LAN Connection Method 44 Handling Pa...

Page 3: ...92 Main Components and Their Use 93 Main Components 94 Front View 95 Rear View 96 Inside View 97 Operation Panel 98 Power Supply 100 Confirming that the Power Is On 101 Turning the Printer On and Off...

Page 4: ...us Printing Methods 134 Setting a Page Size and Orientation 135 Setting the Number of Copies and Printing Order 136 Execute Borderless Printing 138 Scaled Printing 141 Page Layout Printing 144 Tiling...

Page 5: ...etup Windows Checking Power Status 214 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection 215 Cannot Find Printer on Check Printer Se...

Page 6: ...251 Cannot Connect Smartphone Tablet to Wireless Router 252 Downloading Canon PRINT Inkjet SELPHY 253 Checking Wireless Router SSID Key 254 Checking Wireless Router SSID for Smartphone Tablet 255 Priv...

Page 7: ...Off By Itself 298 USB Connection Problems 299 Cannot Communicate with Printer via USB 300 Installation and Download Problems 301 Cannot Install Printer Driver Windows 302 Errors and Messages 304 An Er...

Page 8: ...4102 334 4103 335 5100 336 5200 337 5B00 338 6000 339...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9...

Page 10: ...ersonal injury or material damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information To avoid damage and in...

Page 11: ...ws For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace ri...

Page 12: ...and or other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binar...

Page 13: ...indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is...

Page 14: ...excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute...

Page 15: ...such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmles...

Page 16: ...bridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without...

Page 17: ...S OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWA...

Page 18: ...CIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY O...

Page 19: ...DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GO...

Page 20: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the na...

Page 21: ...distribute this software for any purpose without fee is hereby granted provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this s...

Page 22: ...pplies only to products supporting Wi Fi c 2009 2013 by Jeff Mott All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the fol...

Page 23: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet 23...

Page 24: ...ibes how to print photos with My Image Garden 1 Open the paper support A 2 Pull out the paper output tray B and the output tray extension C 3 Load paper vertically WITH THE PRINT SIDE FACING YOU 4 Adj...

Page 25: ...rent from the Paper lamp indication E press the Paper Select button F to change the selection 6 Click the My Image Garden icon G in Quick Menu The Guide Menu screen is displayed Note The number and ty...

Page 26: ...To select two or more photos at a time click photos while pressing the Ctrl key For macOS To select two or more photos at a time click photos while pressing the command key 10 Click Print K 11 Specify...

Page 27: ...lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For macOS My Image Garden Guide If your printer is not displayed o...

Page 28: ...how to download Canon PRINT Inkjet SELPHY see below Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY 1 Open the paper support A 2 Pull out the paper output tray B and the outpu...

Page 29: ...p indication E press the Paper Select button F to change the selection 6 Start Canon PRINT Inkjet SELPHY from your smartphone tablet 7 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photo...

Page 30: ...erating Requirements Cookies What Is Easy PhotoPrint Easy PhotoPrint Features Starting Easy PhotoPrint Easy PhotoPrint Screens Top Menu Screen Select template Screen Image source list Screen Item Edit...

Page 31: ...erating Requirements Cookies What Is Easy PhotoPrint Easy PhotoPrint Features Starting Easy PhotoPrint Easy PhotoPrint Screens Top Menu Screen Select template Screen Image source list Screen Item Edit...

Page 32: ...ss router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data con...

Page 33: ...gs Windows For Windows you can perform network settings using IJ Network Device Setup Utility IJ Network Device Setup Utility Windows Diagnosing and Repairing Network Settings Windows macOS You can di...

Page 34: ...e setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security pr...

Page 35: ...hen configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct Wh...

Page 36: ...ion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connec...

Page 37: ...eout setting 15 minutes Enable disable Bonjour Enable Service name Canon E300 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable XX represents alphanum...

Page 38: ...printer from the results For macOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer nam...

Page 39: ...Windows To add a computer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or from the web page For macOS To connect an additional comput...

Page 40: ...ion Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network...

Page 41: ...efix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless...

Page 42: ...ion Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX XXX XXX...

Page 43: ...rver setting Enable Disable 5 18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5 19 Proxy Port Proxy port specifica tion 1 to 65535 5 20 Cert Fin gerprt SHA 1 Certificate finger print SHA 1 XXXXXXX...

Page 44: ...m settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the print...

Page 45: ...Handling Paper FINE Cartridges etc Loading Paper Replacing a FINE Cartridge 45...

Page 46: ...Loading Paper Loading Plain Paper Photo Paper 46...

Page 47: ...Canon Oc Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it No...

Page 48: ...the rear tray WITH THE PRINT SIDE FACING YOU 4 Adjust the paper guide D with the paper left side Do not slide the paper guide too hard against the paper The paper may not be fed properly Important Al...

Page 49: ...change the selection Note After loading paper select the size and type of the loaded paper on the print settings screen of the computer There are various types of paper such as paper with a special s...

Page 50: ...tion that detects whether the size set for the paper loaded on the rear tray matches the paper settings Before printing make paper settings in accordance with the rear tray paper size setting When thi...

Page 51: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Ink Tips 51...

Page 52: ...thermore with such a FINE cartridge the printer will not be able to inform you when to replace the FINE cartridge properly Once a FINE cartridge has been installed do not remove it from the printer an...

Page 53: ...ves to the replacement position Caution Do not hold the FINE cartridge holder to stop or move it forcibly Do not touch the FINE cartridge holder until it stops completely Important The inside of the p...

Page 54: ...id staining of clothing or the surrounding area Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables 5 Prepare a new FINE cartridge 1 Take a n...

Page 55: ...you have removed it Discard it according to the local laws and regulations regarding disposal of consumables Do not touch the electrical contacts or print head nozzle on a FINE cartridge The printer m...

Page 56: ...hat it does not hit the electrical contacts on the FINE cartridge holder or cause trouble with the FINE cartridge 2 Push the FINE cartridge in and up firmly until it snaps into place Important Check i...

Page 57: ...printer may make noise during operation 8 Adjust the print head position For Windows Adjusting Print Head Position For macOS Adjusting Print Head Position After replacing the FINE cartridge align the...

Page 58: ...ality The printer has the function to automatically clean the ink jet nozzles to prevent clogging In the cleaning procedure used ink for nozzle cleaning is limited to a small amount Does black and whi...

Page 59: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer macOS Cleaning 59...

Page 60: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning 60...

Page 61: ...from Your Computer Check if the FINE cartridge is installed correctly Replacing Procedure Also check if the protective tape on the bottom of the FINE cartridge is removed If the Alarm lamp lights or f...

Page 62: ...erforming from step 1 to step 3 twice Step4 Clean the print head deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For macOS Cleaning the Print He...

Page 63: ...When the Print Results Are Not Even such as the Ruled Lines Are Misaligned Step Align the print head For Windows Adjusting Print Head Position For macOS Adjusting Print Head Position 63...

Page 64: ...to prepare a sheet of A4 or Letter sized plain paper 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper on the rear tray 3 Pull out the paper output tray and the...

Page 65: ...streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are pr...

Page 66: ...turned on 2 Press and hold RESUME button and release it when Alarm lamp flashes 2 times The printer starts cleaning the print head The cleaning will be complete when the ON lamp lights after flashing...

Page 67: ...int head deeply The cleaning will be complete when the ON lamp lights after flashing Do not perform any other operations until the printer completes the deep cleaning of the print head This takes abou...

Page 68: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 68...

Page 69: ...r feed rollers with paper 1 Make sure that the paper feed rollers have stopped rotating load a sheet of A4 or Letter sized plain paper or cleaning sheet available on the market on the rear tray 2 Pull...

Page 70: ...the paper feed rollers turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed rollers contact your nearest Canon service center to reque...

Page 71: ...rear tray with the open side facing you 3 Pull out the paper output tray and the output tray extension 3 Press and hold RESUME button and release it when Alarm lamp flashes 5 times The paper cleans t...

Page 72: ...72...

Page 73: ...g Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changi...

Page 74: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 74...

Page 75: ...ended to have two people lifting the printer Accidental dropping of the printer may cause injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially...

Page 76: ...device switches to its Sleep Mode The devices consume less power Watt in these modes Energy Star The Energy Star programme is a voluntary scheme to promote the development and purchase of energy effi...

Page 77: ...d Elektronik Altger te 2012 19 EU und nationalen Gesetzen nicht ber den Hausm ll entsorgt werden darf Dieses Produkt muss bei einer daf r vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch...

Page 78: ...el voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie ove...

Page 79: ...de deixalles dom stiques de la vostra localitat Per a m s informaci sobre la devoluci i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda...

Page 80: ...utos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bortskaffes sammen med dagrenovation jf...

Page 81: ...keva direktiivi SER direktiivi 2012 19 EU sek kansallinen lains d nt kielt v t tuotteen h vitt misen talousj tteen mukana Tuote on viet v asianmukaiseen ker yspisteeseen esimerkiksi kodinkoneliikkeese...

Page 82: ...n l tky Va e spolupr ce na spr vn likvidaci tohoto v robku sou asn napom e efektivn mu vyu v n p rodn ch zdroj Dal informace o m stech sb ru va eho odpadn ho za zen k recyklaci v m sd l m stn ad va o...

Page 83: ...pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tento symbol znamen e pod a Smernice 2012 19 E o odpade z elektrick ch a elektronick ch zariaden OEEZ a pod a platnej legislat vy Slovenske...

Page 84: ...dei sazinieties ar viet jo pa vald bu atkritumu sav k anas atbild go dienestu pilnvarotu EEIA strukt ru vai sadz ves atkritumu apsaimnieko anas iest di Lai sa emtu pla ku inform ciju par elektrisko un...

Page 85: ...opean i EEA Norvegia Islanda i Liechtenstein Acest simbol indic faptul c acest produs nu trebuie aruncat o dat cu reziduurile menajere n conformitate cu Directiva DEEE Directiva privind de eurile de e...

Page 86: ...kom uredu komunalnoj slu bi odobrenom WEEE programu ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u...

Page 87: ...Canceling Print Jobs Storing Printed Images Legal Restrictions on Printing Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Pr...

Page 88: ...eposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificate...

Page 89: ...Precautions Do not place any object on the printer Do not place any object on the printer It may fall into the rear tray and cause the printer to malfunction Also place the printer where objects will...

Page 90: ...he box containing the printer or turn it on its side or upside down Doing so may cause the ink to leak during transport and cause damage to the printer 1 Turn the printer off 2 Confirm that the ON lam...

Page 91: ...repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from ac...

Page 92: ...ress the ON Stop button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turne...

Page 93: ...Main Components and Their Use Main Components Power Supply 93...

Page 94: ...Main Components Front View Rear View Inside View Operation Panel 94...

Page 95: ...eft side of the paper stack 5 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Pap...

Page 96: ...Plug in the USB cable Make sure the terminal orientation is correct when you plug in the USB cable Important Do not touch the metal casing This can cause trouble Do not plug in or unplug the USB cabl...

Page 97: ...should be installed into the left slot and the black FINE cartridge should be installed into the right slot Note For details on replacing a FINE cartridge see Replacing a FINE Cartridge Important The...

Page 98: ...oto paper size in Japan Hagaki means the standard postcard size in Japan 3 ON Stop button Turns the power on or off Pressing this button also cancels operations or printing 4 ON lamp Lights after flas...

Page 99: ...s LAN is activated 10 Direct button Perform Wireless Direct settings or activates deactivates Wireless Direct 11 Direct lamp Lights up when Wireless Direct is activated 12 Information button Starts pr...

Page 100: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 100...

Page 101: ...Confirming that the Power Is On The ON lamp is lit when the printer is turned on Note It may take a while for the printer to start printing immediately after you turn on the printer 101...

Page 102: ...Alarm lamp flashes see An Error Occurs You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or wireless network This feature is s...

Page 103: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This is the default setting For details on the...

Page 104: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 105: ...he ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON Stop button to turn the...

Page 106: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 106...

Page 107: ...Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the FINE Cartridge to be Used Managing the Printer Power Changing the Printer Ope...

Page 108: ...such as part of an image data being cut off 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens Note When you use the XPS printer dri...

Page 109: ...s From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the...

Page 110: ...ttings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be delet...

Page 111: ...e to be used for printing and click OK When you perform printing the specified FINE cartridge will be used Important When the following settings are specified Black Only does not function because the...

Page 112: ...ations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Make sure that the printer is on and then click Auto Power The Auto Power Sett...

Page 113: ...rom the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is...

Page 114: ...r this item Important Do not change this setting while the print job is displayed in the print wait list Otherwise characters may be omitted or the layout may become corrupt Don t detect mismatch of p...

Page 115: ...Changing Settings from Operation Panel Initializing Printer Settings Switching Disabling Wireless Connection Function 115...

Page 116: ...N note that initialization erases all network settings on the printer and printing operation from a computer over network may become impossible To use the printer over network perform setup according...

Page 117: ...less Connection Function Follow the procedure below to switch the wireless connection function or to disable it 1 Make sure that the printer is turned on 2 Press the Network button 3 Confirm that the...

Page 118: ...idth 8 inches 203 2 mm for Borderless Printing 8 5 inches 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 inch 0 0 mm Standard printing Top margin 0 12 inches 3 0 mm Bottom...

Page 119: ...es installed Canon FINE Cartridge Total 1280 nozzles BK 320 nozzles C M Y each 320 nozzles Network Specifications Communication protocol TCP IP Wireless LAN Supported Standards IEEE802 11n IEEE802 11g...

Page 120: ...OS iOS Android Windows 10 Mobile Some functions may not be available with the supported OS Refer to the Canon web site for details Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cl...

Page 121: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 121...

Page 122: ...the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Oc Office Colour Paper SAT213 Paper for prin...

Page 123: ...0 x 5 00 inches 89 0 x 127 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine...

Page 124: ...10 x 15 cm 20 sheets 2 Photo Paper Plus Glossy II PP 201 1 4 x 6 10 x 15 cm 20 sheets 2 Photo Paper Plus Glossy II PP 301 1 4 x 6 10 x 15 cm 20 sheets 2 Paper other than Genuine Canon Paper Common Nam...

Page 125: ...s too thick plain paper weighing more than 28 lb 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper...

Page 126: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 127: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Paper Settings 127...

Page 128: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software AirPrint Printing Using Canon Application Software Printing Using a Web Service 128...

Page 129: ...Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updat...

Page 130: ...iver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additi...

Page 131: ...nter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in...

Page 132: ...Note If the paper size in the printer driver does not match the one registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings 132...

Page 133: ...printer driver Canon Red Label Superior WOP111 Plain Paper Canon Oc Office Colour Paper SAT213 Plain Paper Canon genuine papers Photo Printing Media name Model No Media Type in the printer driver Phot...

Page 134: ...thods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Printi...

Page 135: ...b 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check R...

Page 136: ...Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Colla...

Page 137: ...are and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavail...

Page 138: ...to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Prin...

Page 139: ...amp button on the Page Setup tab appear grayed out and are unavailable When Plain Paper is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the typ...

Page 140: ...will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked...

Page 141: ...the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer...

Page 142: ...e of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the sc...

Page 143: ...Note Selecting Scaled changes the printable area of the document 143...

Page 144: ...out list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in th...

Page 145: ...r To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Pa...

Page 146: ...Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are display...

Page 147: ...ecifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbe...

Page 148: ...select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster p...

Page 149: ...ge Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapling Side is selected automatically from t...

Page 150: ...an Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list D...

Page 151: ...5 Select the paper size For Printer Paper Size select Hagaki 100x148mm 6 Set the print orientation To print the address horizontally set Orientation to Landscape 7 Select the print quality For Print Q...

Page 152: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use Printer Driver 152...

Page 153: ...u want to use the XPS printer driver the normal printer driver must also be installed Installing the Printer Driver To install the normal printer driver install the driver from Start Setup Again on th...

Page 154: ...etails refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintena...

Page 155: ...ppears as a button on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not...

Page 156: ...In such cases take the appropriate action as described 156...

Page 157: ...nce tab click View Printer Status 3 Display Estimated ink levels Ink status is displayed as an illustration Note The information displayed on the Canon IJ Status Monitor may differ depending on the co...

Page 158: ...ab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustment dialog box Since the resolution in the preview display differs from the printing resolution text and...

Page 159: ...box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing ma...

Page 160: ...Printer Driver Description Quick Setup tab Description Main tab Description Page Setup tab Description Maintenance tab Description Canon IJ Status Monitor Description 160...

Page 161: ...s either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set...

Page 162: ...the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printing Uncheck this check box if yo...

Page 163: ...area and the amount of extension that are configured in other application software will be reversed vertically and horizontally Color Intensity Manual Adjustment Select when you set the Color Correct...

Page 164: ...ver printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source Shows the source from which paper is supplied Rear Tray Paper is alwa...

Page 165: ...e setting Saves the paper size to the printing profile in Commonly Used Settings To apply the saved paper size when the printing profile is selected check this check box If this check box is unchecked...

Page 166: ...age Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Duplex Printing Printing on Postcards Displaying the Print Results before Printing Setting Paper Di...

Page 167: ...pe that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray...

Page 168: ...olor Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Gra...

Page 169: ...ght makes a color stronger and moving the slider to the left makes a color weaker You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment chan...

Page 170: ...s a pattern that allows you to check the cyan magenta yellow balance Important When Grayscale Printing is checked on the Main tab Cyan Magenta Yellow appear grayed out and are unavailable Intensity Co...

Page 171: ...ch the purpose of the print operation Important When Grayscale Printing is checked on the Main tab Color Correction appears grayed out and is unavailable Driver Matching With Canon Digital Photo Color...

Page 172: ...iver Adjusting Intensity Contrast Using Sample Patterns Printer Driver Specifying Color Correction Adjusting Colors with the Printer Driver Printing with ICC Profiles Printing a Color Document in Mono...

Page 173: ...specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same o...

Page 174: ...the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page...

Page 175: ...nction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer...

Page 176: ...Stamp Background button has become the Stamp button and only the stamp function can be used Depending on the type of printer driver you are using and the environment Stamp and Background may not be av...

Page 177: ...the words Cut and Paste in the margins These words serve as guidelines for pasting together the pages into a poster Check this check box to print the words Note Depending on the type of printer driver...

Page 178: ...t does not fit on one page the document is reduced when printed Margin Specifies the width of the stapling margin The width of the side specified by Stapling Side becomes the stapling margin Print Opt...

Page 179: ...a is prohibited If the print result has missing image data or unintended colors selecting this check box may improve the condition Important Uncheck this check box under normal circumstances Note Do n...

Page 180: ...nly Black Only Important When the following settings are specified Black Only does not function because the printer uses the color FINE cartridge to print documents Other than Plain Paper Ink Jet Haga...

Page 181: ...rst page only or on all pages when the document has two or more pages Check the Stamp check box to enable this Check this check box to print a stamp on the first page only Background Background printi...

Page 182: ...acters may extend outside of the stamp border Color Select Color Shows the current color for the stamp To select a different color click Select Color to open the Color dialog box and select or create...

Page 183: ...faults to set the stamp position to Center and the orientation to 0 Save settings Tab The Save settings tab allows you to register a new stamp or delete an unnecessary stamp Title Enter the title to s...

Page 184: ...ost position Note Depending on the type of printer driver you are using and the environment this function may not be available Click Defaults to set File to blank Layout Method to Fill page and the In...

Page 185: ...XPS preview and displays the print history Note You can use this function only with the XPS printer driver View Printer Status Starts the Canon IJ Status Monitor Perform this function when you want t...

Page 186: ...ver You can select the language to be used and switch the language displayed in the setup window Modules Lists the printer driver modules Language Specifies the language you wish to use in the printer...

Page 187: ...form Ink status display The status monitor displays FINE cartridge types and estimated ink levels When the remaining ink level becomes low a warning icon and message low ink level warning are displaye...

Page 188: ...error The estimated ink level of the FINE cartridge is also displayed as an illustration Ink Model Number You can look up the correct FINE cartridge for your printer Option Menu If a printer message...

Page 189: ...ion Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer ma...

Page 190: ...the operation from the beginning 3 Install the printer driver Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you are usi...

Page 191: ...Printing Using Canon Application Software Easy PhotoPrint Guide My Image Garden Guide Quick Menu Guide 191...

Page 192: ...rating Requirements Cookies What Is Easy PhotoPrint Easy PhotoPrint Features Starting Easy PhotoPrint Easy PhotoPrint Screens Top Menu Screen Select template Screen Image source list Screen Item Edit...

Page 193: ...Printing Using a Web Service Using PIXMA MAXIFY Cloud Link Printing with Google Cloud Print 193...

Page 194: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing with Wireless Direct 194...

Page 195: ...iOS Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY Printing from iOS Device AirPrint Printing with Google Cloud Print Printing with Easy PhotoPrint Using PIXMA MAXIFY Cloud Li...

Page 196: ...Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet SELPHY Printing with Google Cloud Print Printing with Easy PhotoPrint Using PIXMA MAXIFY Cloud Link Printing with Mopria Print Service...

Page 197: ...time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to prepare for Wireless Direct Printer s LAN settings...

Page 198: ...You can check the printer s password by printing the network setting information Printing Network Settings Depending on the device you are using entering the password is required to connect a device...

Page 199: ...lashing Alarm Lamp which Prevents Misprinting Media type is set depending on the paper size registered in the printer Paper size Media type A4 LTR Plain paper KG 4 x6 10x15cm Photo paper To register t...

Page 200: ...or printing is KG and the paper size registered in the printer is A4 you load KG sized paper before you start printing After replacing the paper register the size of the paper loaded on the rear tray...

Page 201: ...ou print from macOS The Alarm lamp flashing which prevents misprinting is enabled by default To change the setting Changing the Printer Operation Mode Important When the Alarm lamp flashing which prev...

Page 202: ...printer is turned on 2 Load paper 3 Load original on Smartphone Copy Grid Important Load the original so that it does not protrude from Smartphone Copy Grid The original may not be taken properly if i...

Page 203: ...does not along with B Perspective Correction frame switch Tap to display the Perspective Correction frame fully on the screen Tap again to set to automatic setting mode C Aspect ratio setting button S...

Page 204: ...tness automatically or not 10 Select Done The Document Print screen appears Note Depending on your smartphone tablet the screen for setting the number of copies paper size paper type etc is displayed...

Page 205: ...OS Android 4 1 or later Web browser Android standard Web browser Browser or Chrome macOS device OS Mac OS X 10 9 or later Web browser Safari 7 0 or later Windows device OS Windows 7 SP1 or later Web b...

Page 206: ...in The password authentication screen appears 6 Enter password When the password authentication is complete the menus that can be utilized are displayed on the web browser Important The password is se...

Page 207: ...r Driver Windows An Error Occurs Message Support Code Appears Frequently Asked Questions Examples of Problems Printer Does Not Work Printer Does Not Turn On Power Shuts Off By Itself USB Connection Pr...

Page 208: ...tion Cannot Install Printer Driver Windows Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating Printer Driver in Network Environment Windows Error or Message Appe...

Page 209: ...ter Cannot Be Used After Replacing Wireless Router or Changing Its Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wirele...

Page 210: ...or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wireless LAN from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network...

Page 211: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 211...

Page 212: ...work While performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer wh...

Page 213: ...s Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup W...

Page 214: ...rinter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to re...

Page 215: ...ttings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and netw...

Page 216: ...nter set to allow wireless communication Make sure the Network lamp is lit If lamp is not lit The printer is not set to allow wireless communication Turn on wireless communication on the printer If la...

Page 217: ...es between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer canno...

Page 218: ...acturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up netw...

Page 219: ...ake sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not spe...

Page 220: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 221: ...r see the instruction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depe...

Page 222: ...Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed cl...

Page 223: ...tion has not been completed appears click Abort on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click Back to Top on Select...

Page 224: ...ork status Download it from the web page For Windows For macOS Check4 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router nam...

Page 225: ...erials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device li...

Page 226: ...attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their setting...

Page 227: ...etup method Select Set up the network connection according to the guide radio button and click Next The screen to show another setup method is displayed Perform setup following the instructions on the...

Page 228: ...ter s IP Address or host name print out the network settings information Printing Network Settings Note If you use the printer in an office ask the network administrator 2 Specify searching method Sel...

Page 229: ...to allow access After allowing the software to access specify the IP address or host name and search for printers again If the printer is found follow the instructions on the screen to continue to set...

Page 230: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 230...

Page 231: ...reless router and smartphone tablet Turn on the printer or devices If the power is already turned on turn it off and on again It may be necessary to resolve wireless router problems e g update interva...

Page 232: ...up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Check5 Make sure the printer is not placed too far awa...

Page 233: ...ireless router is a usable channel as confirmed in Check 7 If it is not change the channel set on the wireless router Check9 Check the settings of security software s firewall If your security softwar...

Page 234: ...Wireless Direct SSID specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufac...

Page 235: ...connection status see your computer instruction manual or contact its manufacturer Check2 If printer driver is not installed install it Windows Install the printer driver using the Setup CD ROM or in...

Page 236: ...tility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryption Key...

Page 237: ...to 4 and authentication method must be the same for the wireless router the printer and your computer To communicate with a wireless router that uses automatically generated WEP keys you must set the...

Page 238: ...Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Printe...

Page 239: ...o use and the authentication method must be the same for the printer the wireless router and the computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer A...

Page 240: ...Unknown Initialize the printer settings Initializing Printer Settings After initializing the printer settings redo setup For Windows Perform setup using the Setup CD ROM or from the web page For macO...

Page 241: ...waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Note Though an antenna is att...

Page 242: ...ess router For details see the instruction manual provided with your device and wireless router Check2 Is wireless router on Check3 Is wireless router configured properly For more on checking wireless...

Page 243: ...r Status Monitor Windows Use the printer driver with bidirectional communication Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver Opening Print...

Page 244: ...printer connection method wireless LAN USB if you have forgotten the administrator password specified for the printer If you have forgotten the password initialize the printer to restore the password...

Page 245: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 245...

Page 246: ...w For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is no...

Page 247: ...XX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Ma...

Page 248: ...Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 248...

Page 249: ...factory defaults redo setup using the Setup CD ROM or from the web page For macOS Initialization erases all network settings on the printer making printing operation from a computer over a network imp...

Page 250: ...trator Password For improved security we recommend that you change the administrator password Changing Administrator Password Encryption Settings Screen Appears When Wireless Router Selected Windows T...

Page 251: ...ess connect Using Easy wireless connect allows you to register wireless router information to the printer directly via a device e g smartphone or tablet Turn the printer and the device on and perform...

Page 252: ...function is disabled Enable wireless LAN on your device and connect it to a wireless router For more on the procedure refer to your device s instruction manual or visit the manufacturer s website Note...

Page 253: ...Inkjet SELPHY from App Store and Google Play For iOS For Android You can use AirPrint if you use an iOS device Printing from iOS Device AirPrint You can also use Canon Print Service printing plug in i...

Page 254: ...fer to your wireless router s instruction manual or visit the manufacturer s website Important Some wireless routers distinguish SSIDs by the last alphanumeric character according to their bandwidth 2...

Page 255: ...et Example For details on how to display the setting screen refer to your device s instruction manual or visit the manufacturer s website Important Make sure your device is selecting the wireless rout...

Page 256: ...separator SSID separator or Network separation function is enabled on the wireless router you cannot perform setup Before performing setup disable these functions For the procedure refer to your wire...

Page 257: ...tphone Tablet Refer to Getting Started or visit here to perform setup Note Before performing setup we recommend you connect the printer and computer via a wireless router and make sure you can print f...

Page 258: ...ence Place the wireless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check2 Check wireless...

Page 259: ...For manual setup WPS PIN Code Connection If the measures above do not resolve the problem make sure the DHCP of the wireless router is enabled 259...

Page 260: ...atus Code represents the network status Follow the procedure below to check the status code 1 Print out network settings Printing Network Settings 2 Check 2 2 Result Codes on printout 3 Visit http can...

Page 261: ...Problems while Printing from Smartphone Tablet Cannot Print from Smartphone Tablet 261...

Page 262: ...rtphone tablet cannot communicate with the printer check the following Check1 Check the power status of printer network devices e g wireless router and smartphone tablet Turn on the printer or devices...

Page 263: ...e of wireless router Make sure the network settings of your smartphone tablet e g wireless router name SSID network key etc are identical with those of the wireless router To check the settings of you...

Page 264: ...Utility For macOS Starting Up IJ Network Device Setup Utility Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone tablet cannot communicate with the printer in the Wirel...

Page 265: ...oper password specified for the Wireless Direct To check the password specified for the printer print out the network setting information of the printer Printing Network Settings Check6 Make sure the...

Page 266: ...e printer is turned on Confirming that the Power Is On Check3 Make sure the printer is configured to use Bluetooth connection Check the setting from the operation panel following the procedure below 1...

Page 267: ...ooth function of the printer Enable the setting to turn on the printer automatically For Windows Managing the Printer Power For macOS Managing the Printer Power Note If you are using a smartphone tabl...

Page 268: ...the device name of the printer on Remote UI only the initial part of the device name may be displayed on Canon PRINT Inkjet SELPHY In this case select the device name whose initial part matches the cu...

Page 269: ...Printing Problems Printing Does Not Start Ink Is Not Coming Out Paper Does Not Feed Properly No Paper Error Print Results Are Unsatisfactory 269...

Page 270: ...printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry t...

Page 271: ...selected in Printer in the Print dialog Note To make the printer the one selected by default select the printer for Default printer Check6 Is print data extremely large Windows If the print data is l...

Page 272: ...tension and the paper output tray open the cover then remove the FINE cartridges Then install the FINE cartridges again Push up the FINE cartridge until it clicks into place After confirming that the...

Page 273: ...print head cleaning twice Perform print head deep cleaning If the problem is not resolved after performing print head deep cleaning turn off the printer and perform print head deep cleaning again 24...

Page 274: ...the paper load limit Always load the paper in portrait orientation regardless of the printing orientation When you load the paper load the paper with the print side facing UP Align the paper stack ag...

Page 275: ...Check6 Clean paper feed roller Cleaning Paper Feed Rollers If the measures above do not solve the problem contact your nearest Canon service center to request a repair 275...

Page 276: ...idge Wireless LAN compliant device Check the settings on your PictBridge Wireless LAN compliant device PictBridge Wireless LAN Print Settings Printing from your computer Windows Check the settings usi...

Page 277: ...period of time After printing dry the paper sufficiently avoid high temperatures high humidity and direct sunlight and store or display indoors at room temperature and normal humidity To avoid direct...

Page 278: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 278...

Page 279: ...print head cleaning twice Perform print head deep cleaning If the problem is not resolved after performing print head deep cleaning turn off the printer and perform print head deep cleaning again 24...

Page 280: ...talled properly If the FINE cartridge is not installed securely ink may not be ejected correctly Retract the output tray extension and the paper output tray open the cover then remove the FINE cartrid...

Page 281: ...orming print head deep cleaning turn off the printer and perform print head deep cleaning again 24 hours later If problem is not resolved after performing print head deep cleaning twice Ink may have r...

Page 282: ...nted colors may not match screen colors due to basic differences in the methods used to produce colors Color control settings and environmental differences can also affect how colors appear on the scr...

Page 283: ...es are misaligned or print results are otherwise unsatisfactory adjust the print head position For Windows Aligning the Print Head Position from Your Computer Windows For macOS Aligning the Print Head...

Page 284: ...curl before loading paper We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Leaving the paper loaded...

Page 285: ...brasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion followi...

Page 286: ...nter smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note To prevent staining inside the printer be sure to set the cor...

Page 287: ...data check box and click OK Clear the check box once printing is complete Check2 Is print data extremely large Windows If the print data is large part of image data may be cut off and printing failur...

Page 288: ...inted Try thickening the lines in the document Check2 Is print data extremely large If the print data is large part of image data may be cut off and printing failure may occur Click Print Options on P...

Page 289: ...ver Select Do not allow application software to compress print data check box and click OK Clear the check box once printing is complete Check2 Is print data extremely large If the print data is large...

Page 290: ...g with a high intensity setting on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Check the intensity setting in the printer driver Adjusting Intensity Check3 Use...

Page 291: ...tings Print Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate Cleaning Note During borderless printing duplex printing...

Page 292: ...mine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If...

Page 293: ...not resolved after performing print head deep cleaning twice Ink may have run out Replace the FINE cartridge Check3 Perform print head alignment If printed lines are misaligned or print results are o...

Page 294: ...plete Note If you are printing a document with a large printing area or printing several copies printing may pause to allow the ink to dry Check3 Has printer been printing continuously for a long peri...

Page 295: ...heck whether the issue is resolved Check2 Make sure printer is registered to your computer Check3 Make sure printer is connected by LAN to same network subnet as AirPrint compliant device when printin...

Page 296: ...Mechanical Problems Printer Does Not Turn On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 296...

Page 297: ...power plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the prob...

Page 298: ...from the computer For Windows Use Canon IJ Printer Assistant Tool to disable the setting following the procedure below 1 Open Canon IJ Printer Assistant Tool Maintenance tab Description 2 Select prin...

Page 299: ...supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Spe...

Page 300: ...mportant Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional suppor...

Page 301: ...Installation and Download Problems Cannot Install Printer Driver Windows Updating Printer Driver in Network Environment Windows 301...

Page 302: ...7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the printer driver w...

Page 303: ...the printer driver restart your computer and then reinstall the printer driver Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD ROM or install it from the Canon...

Page 304: ...Errors and Messages An Error Occurs Message Support Code Appears 304...

Page 305: ...flashes Cause Support Code 2 flashes Printer is out of paper or paper does not feed 1000 If the Paper lamp is also flashing Paper settings are different from those for the rear tray registered to the...

Page 306: ...ashes Ink cartridge cannot be recognized 1684 15 flashes FINE cartridge cannot be recognized 1682 16 flashes The ink has run out 1688 Support Code Corresponding to Number of Alternate Flashes of ON La...

Page 307: ...urred 6800 6801 10 flashes An error requiring a repair has occurred B202 B203 B204 B205 Other cases than above Printer error has occurred 6500 6900 6901 6902 6910 6911 6930 6931 6932 6933 6940 6941 69...

Page 308: ...When a Support Code and a message are displayed on the computer screen Windows Note For details on how to resolve errors without Support Codes see Message Support Code Appears 308...

Page 309: ...Printer for unplugging the power cord Writing Error Output Error Communication Error Windows Check1 If the ON lamp is off make sure printer is plugged in and turn it on The ON lamp flashes while the p...

Page 310: ...roperties screen does not appear make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device prob...

Page 311: ...oes not reappear Note When the information is being sent a warning such as an Internet security message may appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automaticall...

Page 312: ...Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No th...

Page 313: ...he Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmati...

Page 314: ...n Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sen...

Page 315: ...e action in response Support Code Appears on Computer Screen 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1430 1485 1682 1684 1686 1688 168A 1700 1701 1712 1713 1714 1715 1890 2000 to 2ZZZ 2114 2123 300...

Page 316: ...A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes see also List of Support Code for Error Paper Jams 316...

Page 317: ...wing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tra...

Page 318: ...o turn off the printer to remove it press the ON Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot o...

Page 319: ...nting before you turn off the printer 1 Turn off printer and unplug it 2 Retract paper output tray and open cover Important Do not touch clear film A If you soil or scratch this part by touching it wi...

Page 320: ...per is rolled up pull out it 5 Slowly pull out paper so as not to tear it 6 Make sure all jammed paper is removed If the paper tears when you pull out it a bit of paper may remain in the printer Check...

Page 321: ...g Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on your computer screen when you resume printing after removing all the j...

Page 322: ...corresponding actions below Load paper in the rear tray Align the paper guide with the paper stack when you load paper Select a paper size for the paper in the rear tray by pressing the printer s Pape...

Page 323: ...1200 Cause Cover is open What to Do Close the cover and wait for a while Do not close it while you are replacing a FINE cartridge 323...

Page 324: ...se the cover Press the printer s RESUME button to resolve the error The printer ejects one blank sheet of paper and resumes printing from the next paper The printer will not reprint the page that was...

Page 325: ...Cause FINE cartridge is not installed What to Do Install the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repair...

Page 326: ...o Remove the FINE cartridge and reinstall it If the error is not resolved the FINE cartridge may be damaged Replace the FINE cartridge with a new one If this still does not solve the problem contact y...

Page 327: ...ridge is not installed What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer Install the appropriate ink cartridge If you want to cancel printing press t...

Page 328: ...use FINE cartridge cannot be recognized What to Do Replace the FINE cartridge If the error is not resolved the FINE cartridge may be damaged Contact your nearest Canon service center to request a repa...

Page 329: ...etected If you want to continue printing without this function press the printer s RESUME button for at least 5 seconds Canon recommends to use new genuine Canon cartridges in order to obtain optimum...

Page 330: ...r s RESUME button for at least 5 seconds with the ink cartridge installed Then printing can continue under the ink out condition The function for detecting the remaining ink level will be disabled Rep...

Page 331: ...ct the output tray extension and the paper output tray open the cover and then remove the FINE cartridges Make sure the FINE cartridge compatible with the printer is installed Then install the FINE ca...

Page 332: ...1700 Cause Ink absorber is almost full What to Do Press the printer s RESUME button to continue printing Contact your nearest Canon service center to request a repair 332...

Page 333: ...n removed from the FINE cartridge holder If the protective material or tape is still there retract the output tray extension and the paper output tray to remove it Pull down the tape to remove the pro...

Page 334: ...ON Stop button to cancel printing change the media type or paper size setting and then retry printing When the media type is set to Photo Paper Plus Glossy II Set the paper size to 4 x 6 10 x 15 cm Wh...

Page 335: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s ON Stop button to cancel printing Then change the print settings and retry printing 335...

Page 336: ...he FINE cartridges are properly installed Push up the FINE cartridge until it clicks into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to...

Page 337: ...or has occurred What to Do Turn off the printer and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center t...

Page 338: ...5B00 Cause Printer error has occurred What to Do Contact your nearest Canon service center to request a repair 338...

Page 339: ...move it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the...

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