Canon Oce TDS Series, Administration Manual

Page: 118 / 138

Océ printer controller remote applications
troubleshooting
No connection: the message field is empty
Symptom
It is impossible to connect to Océ Remote Logic or Océ Power Logic Remote. The message field is
empty.
The Océ Remote Logic or Océ Power Logic Remote you see is as follows.
[24] Empty message field
Cause
Make sure that the hostname of the Remote Logic server matches with the hostname of the Océ
TDS/TCS system.
Resolution
See: Configure the Océ TDS/TCS systems for use with the printer controller remote applications
on page 43
Cause
If the configuration is correct, then it is possible that the IP-ports of the workstation are in use by
another application. In this case, follow the next procedure.
Resolution
Step Action
1 Close Océ Remote Logic or Océ Power Logic Remote on the workstation.
2 On the workstation, search for:
• the '
configuration.adt ' file (for the Océ TDS7x0 or TC4 systems)
• the ' ADT.cfg ' file (for the other Océ TDS/TCS systems)
Open the file with a text editor (for example: Notepad). 4
Océ printer controller remote applications troubleshooting
118 Chapter 7 - Troubleshooting
Océ TDS/TCS/TC Connectivity information for Windows environments