Canon MX920 series Online Manual Download Page 19

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Paper Jams

When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.

•

When a Support Code and a message are displayed on the computer

screen:

•

When a Support Code and a message are displayed on the LCD:

For details on how to remove the jammed paper, refer to

Support Code List (When Paper Is Jammed)

Note

You can confirm the actions against errors with Support Codes on your computer or on the LCD by

searching a Support Code.

Click Here to Search

Summary of Contents for MX920 series

Page 1: ...MX920 series Online Manual Troubleshooting English ...

Page 2: ...s If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation Downloading About Errors Messages Displayed If You Cannot Resolve the Problem ...

Page 3: ...Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network ...

Page 4: ...aper Jams Paper Does Not Feed Properly No Paper Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device ...

Page 5: ...Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected ...

Page 6: ...Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems ...

Page 7: ...Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems ...

Page 8: ...ly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication ...

Page 9: ...ith Installation Downloading Cannot Install the MP Drivers Easy WebPrint EX Does Not Start Up or Easy WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool ...

Page 10: ...About Errors Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device ...

Page 11: ...plug is securely plugged into the power cord connector of the machine then turn it back on Check 3 Unplug the machine from the power supply then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes If the problem is not resolved contact the service center ...

Page 12: ...SB cable and try printing again When you use the machine over LAN make sure that the machine is connected to the network with a LAN cable or is set up correctly Check 3 If you are printing from the computer and there are any unnecessary print jobs delete them Deleting the Undesired Print Job Check 4 Make sure that the inner cover the cover of the disc tray is closed If the inner cover is opened cl...

Page 13: ...achine is connected to the computer using a USB cable and the port named USBnnn is selected Click Start and select All programs Canon Utilities Canon My Printer Canon My Printer then select Diagnose and Repair Printer Follow the on screen instructions to set the correct printer port then select your machine s name If the problem is not resolved reinstall the MP Drivers Printing does not start even...

Page 14: ...corresponding mark of page size Load the paper with the print side facing DOWN load the paper stack in the center of the cassette then slide the paper guides to align with the both edges of the paper stack Loading Paper Check 3 Check to see if the paper you are printing on is not too thick or curled Media Types You Cannot Use Check 4 Make sure of the following when you load Hagakis or envelopes If...

Page 15: ...re only when necessary Check 8 If two or more sheets of paper feed from the cassette at once clean the inside of the cassette For information on cleaning the inside of the cassette refer to Cleaning the Pad in the Cassette Check 9 Are the transport unit cover and the rear cover attached properly Refer to Rear View for the position of the rear cover ...

Page 16: ...ine Confirm by using the operation panel on the machine Printing Photos in Online Photo Album To print from a PictBridge compliant device Confirm by using your PictBridge compliant device About PictBridge Print Settings Confirm by using the operation panel on the machine PictBridge print settings To print from a mobile phone Confirm by using the operation panel on the machine Mobile phone print se...

Page 17: ...Paper Is Smudged Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked ...

Page 18: ... Cleaning and Print Head Deep Cleaning If the Nozzle Check Pattern is not printed correctly Check to see if a particular color s ink tank is not empty If the Nozzle Check Pattern is not printed correctly though ink is sufficient perform the Print Head Cleaning and try printing the Nozzle Check Pattern again If the problem is not resolved after performing the Print Head Cleaning twice Perform the P...

Page 19: ...Code and a message are displayed on the computer screen When a Support Code and a message are displayed on the LCD For details on how to remove the jammed paper refer to Support Code List When Paper Is Jammed Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code Click Here to Search ...

Page 20: ...n the computer screen or the LCD When a Support Code and a message are displayed on the computer screen When a Support Code and a message are displayed on the LCD For details on how to resolve errors with Support Codes refer to Support Code List Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code Click Here to Search For det...

Page 21: ...e If the faxes stored in the machine s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the machine s memory MEMORY CLEAR REPORT will be printed after turning the machine on For details see Summary of Reports and Lists Check 2 Is the document being sent from memory or the fax being received into memory When the message for the transmission recep...

Page 22: ... a hurry press the Stop button to close the message then send the fax Check 11 Is the telephone line connected correctly Reconnect the telephone line cable to the telephone line jack Basic Connection If the telephone line is connected correctly there is a problem with your telephone line Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter Cannot Perfor...

Page 23: ...he machine s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the machine s memory MEMORY CLEAR REPORT will be printed after turning the machine on For details see Summary of Reports and Lists Check 2 Is the machine s memory full Print the received faxes stored in the machine s memory or save them on the USB flash drive delete them from the mach...

Page 24: ... mode setting and change it to a mode suited to your connection if necessary Setting the Receive Mode Check 9 Is FAX reception reject set to ON Select OFF for FAX reception reject in Security control under FAX settings For details on how to set see Rejecting Fax Reception Check 10 Are there setting items set Reject in Caller rejection If you select Reject for any setting items in Caller rejection ...

Page 25: ...ttings in Advanced FAX settings under FAX settings Advanced FAX settings Check 5 Did you confirm the paper and print quality settings Print Results Not Satisfactory Cannot Receive a Color Fax Check Is ECM RX set to OFF If OFF is select for ECM RX in Adv communication settings in Advanced FAX settings under FAX settings the machine cannot receive color faxes The machine will disconnect the telephon...

Page 26: ...gress the machine stops initializing The machine resumes initializing by pressing the OK button Try the operation again following the on screen instructions Disc Tray Does Not Feed Properly Check 1 Is the disc tray placed properly Open the inner cover properly place the disc tray again then press the OK button on the machine to dismiss the error Make sure that you are using the disc tray supplied ...

Page 27: ...Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network ...

Page 28: ...Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings ...

Page 29: ...ally poor Adjust the location of the devices Check 5 Make sure that there is no source of radio wave interference in your vicinity There may be a device such as a microwave oven using the same frequency bandwidth as the wireless station Place the wireless devices as far away from the interference source as possible Check 6 Make sure that the network settings of the computer are correct For the pro...

Page 30: ...able is connected to the WAN side of the router the cable is connected to the LAN side of the router If the problem is not resolved insert the CD ROM in the DVD CD ROM drive on your computer to start setting up again or access our web site through the Internet and download the latest MiniMasterSetup for your model Cannot Print Scan or Fax from a Computer Connected to the Network Check 1 Make sure ...

Page 31: ...rinter Status Monitor of the Machine Use the printer driver with bidirectional communication Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver How to Open the Printer Driver Setup Window ...

Page 32: ...nication between different rooms or floors is generally poor The metal concrete or timber including the metallic material mud wall or insulator may interrupt a wireless communication If the machine cannot communicate with the computer over a wireless LAN for the wall material place the machine and the computer in the same room or floor Check 3 When using wireless LAN make sure that there is no sou...

Page 33: ... are performing MAC address filtering or IP address filtering at the access point confirm that the MAC address or IP address for both the computer or the network device and the printer are registered Check 3 If you are using a WEP WPA WPA2 key make sure that the key for the computer or the network device and the printer matches that set to the access point Besides the WEP key itself the key length...

Page 34: ...Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN ...

Page 35: ...ion confirm the network settings before redetecting the machine Cannot Detect the Machine with the Wireless LAN Check 1 Cannot Detect the Machine with the Wired LAN Check 1 Note You can set up the network communication via USB To set up via USB select the Set up the network connection via USB check box on the Check Printer Settings screen and click Next ...

Page 36: ... After turning on the machine or the network device it may take some time until ready for use After a while just turning on the machine or the network device click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication If the machine and the network device are turned on If the machine and the ...

Page 37: ... Printer Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view any web page after configuring the computer and network device try to set up the network communication from the beginning If you ca...

Page 38: ... Fi lamp is off The wireless LAN setting of the machine is not activated Activate the wireless LAN setting of the machine After activating the wireless LAN setting click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning If the Wi Fi lamp is lit Go to check 4 Cannot Detect the Machine with the Wireless LAN Check 4 ...

Page 39: ...nnot be detected the machine is not connected to the access point Connect the machine to the access point Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning If Connection is set to Active Check the SSID of the WLAN setting list and confirm the setting is same as the access point which your computer connects In Windows 7 or Windows V...

Page 40: ...re to allow access Then click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication When the message does not appear on your computer Cancel to set up then set the security software to allow Canon software to access the network Set the security software to allow the file Setup exe or Setup64 ...

Page 41: ...refer to the instruction manual supplied with the access point or contact its manufacturer After checking the settings of the access point click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication If the problem is not resolved select the Set up the network connection via USB check box on t...

Page 42: ...device After turning on the machine or the network device it may take some time until ready for use After a while just turning on the machine or the network device click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication If the LAN cable is connected and the machine and the network device ...

Page 43: ...ngs screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view any web page after configuring the computer and network device try to set up the network communication from the beginning If you can view any web...

Page 44: ...nge wireless wired Make sure that Wired LAN active is selected on the LCD If Wired LAN active is not selected The wired LAN setting of the machine is not activated Activate the wired LAN setting of the machine After activating the wired LAN setting click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning If Wired LAN active is selected Go...

Page 45: ...settings LAN settings Confirm LAN settings LAN setting list Make sure that Connection on the LCD is set to Active If Connection is set to Inactive The machine is not connected to the router Connect the machine to the router Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning If Connection is set to Active Go to check 5 Cannot Detect ...

Page 46: ...re to allow access Then click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication When the message does not appear on your computer Cancel to set up then set the security software to allow Canon software to access the network Set the security software to allow the file Setup exe or Setup64 ...

Page 47: ...r to the instruction manual supplied with the router or contact its manufacturer After checking the settings of the router click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication If the problem is not resolved select the Set up the network connection via USB check box on the Check Printer...

Page 48: ...e is no association Select Associate Port on the Settings menu then associate the port with the printer When the Printer Driver Is Not Associated with a Port Check 7 Make sure that the network settings in the printer are identical with those of the access point Refer to the instruction manual provided with the access point or contact its manufacturer to check the access point settings and then mod...

Page 49: ...y software is turned on a message may appear warning that Canon software is attempting to access the network If the warning message appears set the security software to always allow access If using any programs that switch the network environment check their settings Some programs will enable a firewall by default Check 14 When using a router connect the printer and computer to the LAN side same n...

Page 50: ...der Device settings set to Disable LAN LAN settings Check 3 Make sure that the LAN cable is connected properly Make sure that the machine is connected to the router with the LAN cable If the LAN cable is loose connect the cable properly If the LAN cable is connected to the WAN side of the router the cable is connected to the LAN side of the router ...

Page 51: ...D or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin Password Set to the Machine Was Forgotten Checking Information about the Network Packets Are Sent Steadily How to Restore the Machine s Network Settings to Factory Default ...

Page 52: ...must match among the access point the printer and the computer In order to communicate with an access point that uses automatically generated WEP keys you must configure the machine to use the key generated by the access point by entering it in hexadecimal format Normally select Auto for the authentication method Otherwise select Open System or Shared Key according to the setting of the access poi...

Page 53: ... Sheet The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen This screen is displayed automatically if the selected access point is encrypted In this case configure the details to use the same encryption settings set to the access point For information on the encryption settings see Changing the Settings in the Wireless LAN Sheet You are connectin...

Page 54: ... Admin Password Set to the Machine Was Forgotten Initialize the LAN settings How to Restore the Machine s Network Settings to Factory Default After initializing the LAN settings setup with the Setup CD ROM ...

Page 55: ...t 2 Enter ipconfig all and press the Enter key The IP addresses and the MAC addresses of the network devices installed on your computer are displayed When the network device is not connected to the network the IP address is not displayed Checking If the Computer and the Machine or Computer and the Access Point Can Communicate To check that communication is available perform the ping test 1 Click S...

Page 56: ...r it can communicate with the machine over the network When using the computer in a network environment other than the one used to set up the machine disable IJ Network Scanner Selector EX To disable IJ Network Scanner Selector EX right click the icon on the task tray then select Disable Canon IJ Network Scanner Selector EX ...

Page 57: ...ases all network settings on the machine and printing scanning or faxing operation from a computer over network may become impossible To use the machine over network setup with the Setup CD ROM Select Reset LAN settings on the operation panel of the machine to initialize the network setting LAN settings ...

Page 58: ...aper Jams Paper Does Not Feed Properly No Paper Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device ...

Page 59: ...SB cable and try printing again When you use the machine over LAN make sure that the machine is connected to the network with a LAN cable or is set up correctly Check 3 If you are printing from the computer and there are any unnecessary print jobs delete them Deleting the Undesired Print Job Check 4 Make sure that the inner cover the cover of the disc tray is closed If the inner cover is opened cl...

Page 60: ...achine is connected to the computer using a USB cable and the port named USBnnn is selected Click Start and select All programs Canon Utilities Canon My Printer Canon My Printer then select Diagnose and Repair Printer Follow the on screen instructions to set the correct printer port then select your machine s name If the problem is not resolved reinstall the MP Drivers Printing does not start even...

Page 61: ...Code and a message are displayed on the computer screen When a Support Code and a message are displayed on the LCD For details on how to remove the jammed paper refer to Support Code List When Paper Is Jammed Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code Click Here to Search ...

Page 62: ...corresponding mark of page size Load the paper with the print side facing DOWN load the paper stack in the center of the cassette then slide the paper guides to align with the both edges of the paper stack Loading Paper Check 3 Check to see if the paper you are printing on is not too thick or curled Media Types You Cannot Use Check 4 Make sure of the following when you load Hagakis or envelopes If...

Page 63: ...re only when necessary Check 8 If two or more sheets of paper feed from the cassette at once clean the inside of the cassette For information on cleaning the inside of the cassette refer to Cleaning the Pad in the Cassette Check 9 Are the transport unit cover and the rear cover attached properly Refer to Rear View for the position of the rear cover ...

Page 64: ...gress the machine stops initializing The machine resumes initializing by pressing the OK button Try the operation again following the on screen instructions Disc Tray Does Not Feed Properly Check 1 Is the disc tray placed properly Open the inner cover properly place the disc tray again then press the OK button on the machine to dismiss the error Make sure that you are using the disc tray supplied ...

Page 65: ...uplex printing may not be available depending on the version of the application software Check 4 Make sure that the media type setting is correct Make sure that the media type setting matches the actual size of the paper with a size suitable for automatic duplex printing Make sure that the type of loaded paper is suitable for automatic duplex printing on the Main sheet in the printer driver setup ...

Page 66: ...achine may pause temporarily In either case wait until the process is complete Note If you are printing a document with a large printing area or printing multiple copies of a document printing may pause to allow the ink to dry Check 4 Has the machine been printing continuously for a long period If the machine has been printing continuously for a long time the print head or other parts around it ma...

Page 67: ...nication Device Check Is printing possible through Bluetooth communication Confirm that your mobile phone and the machine are connected via Bluetooth communication then start printing again Printing from Mobile Phone via Bluetooth Communication ...

Page 68: ...Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected ...

Page 69: ...ine Confirm by using the operation panel on the machine Printing Photos in Online Photo Album To print from a PictBridge compliant device Confirm by using your PictBridge compliant device About PictBridge Print Settings Confirm by using the operation panel on the machine PictBridge print settings To print from a mobile phone Confirm by using the operation panel on the machine Mobile phone print se...

Page 70: ...Paper Is Smudged Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked ...

Page 71: ...o not allow application software to compress print data check box then click OK Deselect the check box after printing is complete Check 2 Is the size of the print data extremely large Click Print Options on the Page Setup sheet on the printer driver Then set Prevention of Print Data Loss in the displayed dialog to On When On is selected for Prevention of Print Data Loss print quality may be reduce...

Page 72: ...t be printed To prevent this select the setting to reduce printing from the printer driver Important Reduced printing may affect the layout depending on your document Apply the print setting specified with the application software if the software has a enlarge reduce printing function 1 Open the printer driver setup window How to Open the Printer Driver Setup Window 2 Check the Duplex Printing che...

Page 73: ...No Printing Results Printing Is Blurred Colors Are Wrong White Streaks No Printing Results Printing Is Blurred Colors Are Wrong ...

Page 74: ...ors Are Incorrect for the Nozzle Check Pattern printing Print Head Cleaning and Print Head Deep Cleaning If the Nozzle Check Pattern is not printed correctly Check to see if a particular color s ink tank is not empty If the Nozzle Check Pattern is not printed correctly though ink is sufficient perform the Print Head Cleaning and try printing the Nozzle Check Pattern again If the problem is not res...

Page 75: ...the glass of ADF is dirty black streaks appear on the paper as shown below Check 7 Check that the original is loaded correctly on the platen glass or in the ADF Loading Originals Check 8 Is the original document is loaded with the proper side facing up down When loading the original on the platen glass the side to be copied should be face down When loading the original in the ADF the side to be co...

Page 76: ...e unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment perform Print Head Alignment manually referring to Aligning the Print Head Manually Check 3 Increase the print quality and try printing again Increasing the print quality on the operation panel of the machine or in the printer driver may improve the ...

Page 77: ...in function is being used thin lines may not be printed Try thickening the lines in the document Check 2 Is the size of the print data extremely large Click Print Options on the Page Setup sheet on the printer driver Then set Prevention of Print Data Loss in the displayed dialog to On When On is selected for Prevention of Print Data Loss print quality may be reduced ...

Page 78: ...s on the Page Setup sheet on the printer driver Select the Do not allow application software to compress print data check box then click OK Deselect the check box after printing is complete Check 2 Is the size of the print data extremely large Click Print Options on the Page Setup sheet on the printer driver Then set Prevention of Print Data Loss in the displayed dialog to On When On is selected f...

Page 79: ...per to print images with high intensity the paper may absorb too much ink and become wavy causing paper abrasion When printing from your computer You can confirm the intensity using the printer driver Adjusting Intensity When copying Setting Items Check 3 Is Photo Paper used for printing photographs When printing data with high color saturation such as photographs or images in deep color we recomm...

Page 80: ...for Borderless Printing the print quality may be reduced at the top and bottom edges of the paper Printing Area Check 3 Load the paper after correcting its curl When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is If you roll up this paper to flatten this may cause cracks on the surface of the paper and reduce the print quality We recommend putting u...

Page 81: ...ting to prevent paper abrasion setting Readjust the setting not to prevent paper abrasion once printing is complete If not this setting remains enabled for all subsequent print jobs To set by using the operation panel Press the MENU button then select Setup Device settings and Print settings in this order then set Prevent paper abrasion to ON Changing the Machine Settings on the LCD To set by usin...

Page 82: ...d roller dirty Clean the paper feed roller Cleaning the Paper Feed Roller Note Cleaning the paper feed roller will wear the roller so perform this procedure only when necessary Check 9 Is the inside of the machine dirty When performing duplex printing the inside of the machine may become stained with ink causing the printout to become smudged Perform the Bottom Plate Cleaning to clean the inside o...

Page 83: ...3 Click the Maintenance tab and then Custom Settings 4 Drag the Ink Drying Wait Time slide bar to set the wait time and then click OK 5 Confirm the message and click OK ...

Page 84: ...er Cleaning the Paper Feed Roller Note Cleaning the paper feed roller will wear the roller so perform this procedure only when necessary Check 3 Perform the Bottom Plate Cleaning to clean the inside of the machine Cleaning the Inside of the Machine Bottom Plate Cleaning Note When performing borderless printing duplex printing or too much printing the inside may become stained with ink ...

Page 85: ...orrectly according to the paper you loaded Print Results Not Satisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This machine performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although ink is usually ejected on the ink absorber it may be ejected on the paper if you load...

Page 86: ...ted correctly Check to see if a particular color s ink tank is not empty If the Nozzle Check Pattern is not printed correctly though ink is sufficient perform the Print Head Cleaning and try printing the Nozzle Check Pattern again If the problem is not resolved after performing the Print Head Cleaning twice Perform the Print Head Deep Cleaning If the problem is not resolved after performing the Pr...

Page 87: ...rform Print Head Alignment Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment perform Print Head Alignment manually referring to Aligning the Print Head Manually ...

Page 88: ... Cleaning and Print Head Deep Cleaning If the Nozzle Check Pattern is not printed correctly Check to see if a particular color s ink tank is not empty If the Nozzle Check Pattern is not printed correctly though ink is sufficient perform the Print Head Cleaning and try printing the Nozzle Check Pattern again If the problem is not resolved after performing the Print Head Cleaning twice Perform the P...

Page 89: ...Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems ...

Page 90: ...d the ScanGear Scanner Driver Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed There is not enough memory Message Is Displayed Computer Stops Operating during Scanning Scanner Does Not Work after Upgrading Windows Scanned Image Does Not Open ...

Page 91: ...canner or printer is turned on Check 2 Connect the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 Restart the computer ...

Page 92: ...name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application is TWAIN compliant You cannot open ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ Sc...

Page 93: ...e is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Make sure that MP Drivers is installed If not installed install MP Drivers using the Setup CD ROM Check 6 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 7 Make sure that the application is TWAIN compliant You cannot o...

Page 94: ...heck 1 Make sure that the items are placed correctly Placing Items When Scanning from a Computer Check 2 Check if you can properly scan one item Some applications do not support multiple image scanning In that case scan each item individually ...

Page 95: ... 1 Make sure that the items are placed correctly Placing Items When Scanning from a Computer Check 2 Multiple items scanning may not be supported Some applications do not support multiple image scanning In that case scan each item individually ...

Page 96: ...k 2 Set Fading Correction Grain Correction etc to None Refer to Image Settings for your model from Home of the Online Manual for details Check 3 In IJ Scan Utility deselect the Correct slanted text document Detect the orientation of text document and rotate image checkbox and scan again Settings Document Scan Dialog Box Settings Custom Scan Dialog Box ...

Page 97: ... There is not enough memory Message Is Displayed Check 1 Exit other applications and try again Check 2 Reduce the resolution or output size and scan again Resolution ...

Page 98: ...icient free hard disk space then scan again Error message may appear if there is not enough hard disk space to scan and save when the image size is too large such as when scanning a large item at high resolution Check 3 In Folder to Save Temporary Files of IJ Scan Utility specify a folder on a drive with sufficient free space Settings General Settings Dialog Box Check 4 Multiple devices may be con...

Page 99: ...stallation is complete click OK IJ Scan Utility is deleted Note In Windows 7 and Windows Vista a confirmation warning dialog box may appear when installing uninstalling or starting up software This dialog box appears when administrative rights are required to perform a task If you are logged on to an administrator account follow the on screen instructions Windows XP 1 From the Start menu select Co...

Page 100: ... data format is not supported by the application scan the image again and select a popular data format such as JPEG when saving it For details see the application s manual If you have any questions contact the manufacturer of the application ...

Page 101: ...ed Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly but the Scanned Image Is Slanted Scanned Image Is Enlarged Reduced on the Computer Monitor ...

Page 102: ...alog Box On the Basic Mode tab of ScanGear scanner driver select Magazine Color in Select Source Refer to Basic Mode Tab for your model from Home of the Online Manual for details On the Advanced Mode tab of ScanGear set Descreen in Image Settings to ON Refer to Image Settings for your model from Home of the Online Manual for details Note If moire appears when you scan a digital print photo take th...

Page 103: ...vanced Mode tab of ScanGear set Image Adjustment in Image Settings to None Refer to Image Settings for your model from Home of the Online Manual for details On the Color Settings tab in the Preferences dialog box of ScanGear set Color Matching Refer to Color Settings Tab for your model from Home of the Online Manual for details ...

Page 104: ...ear scanner driver to automatically display the cropping frame scan area according to the item size You can also manually specify the scan area in thumbnail view or when there are white margins along the item for example in photos or when you want to create custom cropping frames Adjusting Cropping Frames IJ Scan Utility ...

Page 105: ...Cannot Scan at the Correct Size Check Make sure that the items are placed correctly Placing Items When Scanning from a Computer ...

Page 106: ... item to be scanned If you cannot scan properly by automatically detecting the item type specify the item type and size When Scanning from the Operation Panel Refer to Setting Items on the Operation Panel of the Machine for your model from Home of the Online Manual for details on the setting items when scanning from the operation panel When Scanning with IJ Scan Utility Scanning Photos Scanning Do...

Page 107: ...he Scanned Image Is Slanted Check When Document or Magazine is selected for the item type deselect the Correct slanted text document checkbox and scan the item again Settings Document Scan Dialog Box Settings Custom Scan Dialog Box ...

Page 108: ...n s manual If you have any questions contact the manufacturer of the application Note You cannot reduce the image size in Paint To reduce the display size open the images in an application Check 2 Change the resolution setting in ScanGear scanner driver and scan again The higher the resolution the larger the resulting image will be Resolution ...

Page 109: ...Software Problems The E mail Client You Want to Use Does Not Appear in the Screen for Selecting an E mail Client ...

Page 110: ...lient Check Check that the e mail client s MAPI is enabled See the e mail client s manual for how to set MAPI If the problem is not solved even when MAPI is enabled select None Attach Manually in the screen for selecting an e mail client then manually attach the image to the outgoing e mail ...

Page 111: ...Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems ...

Page 112: ...e If the faxes stored in the machine s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the machine s memory MEMORY CLEAR REPORT will be printed after turning the machine on For details see Summary of Reports and Lists Check 2 Is the document being sent from memory or the fax being received into memory When the message for the transmission recep...

Page 113: ... a hurry press the Stop button to close the message then send the fax Check 11 Is the telephone line connected correctly Reconnect the telephone line cable to the telephone line jack Basic Connection If the telephone line is connected correctly there is a problem with your telephone line Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter Cannot Perfor...

Page 114: ...he machine s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the machine s memory MEMORY CLEAR REPORT will be printed after turning the machine on For details see Summary of Reports and Lists Check 2 Is the machine s memory full Print the received faxes stored in the machine s memory or save them on the USB flash drive delete them from the mach...

Page 115: ... mode setting and change it to a mode suited to your connection if necessary Setting the Receive Mode Check 9 Is FAX reception reject set to ON Select OFF for FAX reception reject in Security control under FAX settings For details on how to set see Rejecting Fax Reception Check 10 Are there setting items set Reject in Caller rejection If you select Reject for any setting items in Caller rejection ...

Page 116: ...ttings in Advanced FAX settings under FAX settings Advanced FAX settings Check 5 Did you confirm the paper and print quality settings Print Results Not Satisfactory Cannot Receive a Color Fax Check Is ECM RX set to OFF If OFF is select for ECM RX in Adv communication settings in Advanced FAX settings under FAX settings the machine cannot receive color faxes The machine will disconnect the telephon...

Page 117: ...or the scan contrast setting suitable for the document On the LCD select an image quality setting and a scan contrast setting that are suitable for the document Sending Faxes with the Numeric Buttons Check 4 Is the original document loaded with the wrong side facing upwards or downwards When loading a document on the platen glass the side to be scanned should be face down When loading a document i...

Page 118: ...Check the telephone line type setting and change it as necessary Setting the Telephone Line Type Telephone Disconnects During a Call Check Is the telephone line cable or the telephone or a peripheral device such as an external telephone an answering machine or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telep...

Page 119: ...ly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication ...

Page 120: ...plug is securely plugged into the power cord connector of the machine then turn it back on Check 3 Unplug the machine from the power supply then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes If the problem is not resolved contact the service center ...

Page 121: ...ports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the cable is no longer than around 10 feet 3 meters Does the operating system of your computer support Hi Speed USB connection Obtain and install the latest update for your ...

Page 122: ...ecting the Machine to the Computer Using a USB Cable to connect the USB cable properly Check 3 Do not start up IJ Network Tool while printing Check 4 Do not print while IJ Network Tool is running Check 5 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver How to Open the Printer Driver Setup Window ...

Page 123: ...mps on the operation panel are off The machine is not powered on Connect the power cord and press the ON button If any lamp on the operation panel is lit The LCD may be in the screen saver mode Press one of the buttons on the operation panel ...

Page 124: ...on then wait for about 5 seconds 2 Select Setup then press the OK button 3 Select Device settings then press the OK button 4 Press the button 5 times then press the OK button If the Bluetooth unit is connected to the machine press the button 7 times then press the OK button 5 Use the button to select the language for the LCD then press the OK button ...

Page 125: ...For details on how to resolve the error refer to Support Code List Check 3 Have the document cover and the ink cover been left open for 10 minutes or longer If the document cover and the ink cover are left open for more than 10 minutes the print head holder moves to the right to prevent the print head from drying out Close and reopen the ink cover and the document cover to return the print head ho...

Page 126: ...that Enable Status Monitor is selected on the Option menu of the printer status monitor 1 Open the printer driver setup window How to Open the Printer Driver Setup Window 2 On the Maintenance sheet click View Printer Status 3 Select Enable Status Monitor on the Option menu if it is not selected ...

Page 127: ... output tray extension comes off the paper output tray is not closed properly Note The output tray extension comes off easily to avoid it being damaged Hold the paper output tray and move the output tray extension slowly until it clicks into place ...

Page 128: ...Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start ...

Page 129: ...dd a Bluetooth Device is displayed in the dialog Windows Vista except for Toshiba Windows Vista computers Log into a user account with the administrator privilege and click Control Panel then Hardware and Sound Make sure that the Bluetooth Devices icon is displayed in the dialog Windows XP SP2 or later except for Toshiba Windows XP computers Log into a user account with the administrator privilege...

Page 130: ...Bluetooth settings Text LCD screen on the LCD of the printer For information about how to display the Bluetooth settings Graphic LCD Bluetooth settings Text LCD screen refer to Changing the Machine Settings on the LCD 2 Select Access refusal setting Graphic LCD Access refusal Text LCD 3 Select OFF Graphic LCD OFF Text LCD then use the OK button on the printer to confirm the selection ...

Page 131: ...tware and operating system used Receiver sensitivity and antenna performance of the communication equipment Change the printer installation place or move the printer closer to the computer Check 3 Is the printer to be used selected correctly Follow the procedure described below to select the printer to which the Bluetooth unit is attached 1 Log into a user account with the administrator privilege ...

Page 132: ...ntrol Panel Bluetooth Devices under Printers and Other Hardware then select the printer to be used for Bluetooth communication and click Properties Make sure that Printing HCRP on the Services sheet is checked If Printing HCRP is not checked or the Printing HCRP service is not detected follow the procedure below and register the printer again 1 Select items from Control Panel as shown below In Win...

Page 133: ...nt queue is finished Check 5 Were the MP Drivers installed after printer registration on Add a Bluetooth Device Bluetooth Devices in Windows Vista or Windows XP If you have installed the MP Drivers after registering the printer as a Bluetooth device on Add a Bluetooth Device Bluetooth Devices in Windows Vista or Windows XP delete the printer and then register it again For more information about th...

Page 134: ...ith Installation Downloading Cannot Install the MP Drivers Easy WebPrint EX Does Not Start Up or Easy WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool ...

Page 135: ...displayed double click MSETUP4 EXE Note If the CD ROM icon is not displayed try the following Remove the CD ROM from your computer then insert it again Restart your computer If the icon is not yet displayed try different discs and see if they are displayed If other discs are displayed there is a problem with the Setup CD ROM In this case contact the service center If you are unable to proceed beyo...

Page 136: ...e the CD ROM 4 Turn the machine off 5 Restart the computer 6 Make sure that you have no application software running 7 Insert the CD ROM again then install the MP Drivers In other cases Reinstall the MP Drivers If the MP Drivers were not installed correctly uninstall the MP Drivers restart your computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers If you reinstall the MP D...

Page 137: ...onto your computer on the Setup CD ROM Note If Easy WebPrint EX is not installed on your computer a message asking you to install it may be displayed on the notification area on the taskbar Click the message then follow the instructions on the computer screen to install Easy WebPrint EX While the installation or download Easy WebPrint EX is in progress it is necessary to access the Internet Check ...

Page 138: ...ivers according to the regular procedure When the connection method selection screen is displayed select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use The machine will be detected automatically in the network After making sure that the machine is detected install the MP Drivers following the on screen instructio...

Page 139: ...stall IJ Network Tool In Windows 7 or Windows Vista 1 Click Start Control Panel Programs Programs and Features 2 Select Canon IJ Network Tool from the program list then click Uninstall If the User Account Control screen appears click Continue In Windows XP 1 Click Start Control Panel Add or Remove Programs 2 Select Canon IJ Network Tool from the program list then click Remove 2 Click Yes when the ...

Page 140: ...About Errors Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device ...

Page 141: ...n the computer screen or the LCD When a Support Code and a message are displayed on the computer screen When a Support Code and a message are displayed on the LCD For details on how to resolve errors with Support Codes refer to Support Code List Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code Click Here to Search For det...

Page 142: ...ings The machine converts color documents into black white data if the recipient s fax machine does not support color faxing Advanced FAX settings Failed to connect The telephone line cable with a modular plug may not be plugged in properly Make sure that the cable is plugged in properly and resend the fax after a while If you still cannot send the fax select OFF for Dial tone detect in Advanced F...

Page 143: ...recipient s fax machine did not respond after all automatic redialing attempts Contact the recipient and have the recipient check the fax machine For an overseas call add pauses to the registered number The recipient is not using a G3 machine The machine cannot send or receive documents to from a fax machine that is incompatible with the G3 standard Contact the recipient and ask the recipient to c...

Page 144: ...ax rejection condition specified by FAX reception reject in Security control under FAX settings For details see Rejecting Fax Reception Waiting for report output If the machine receives a fax under one of the following conditions the machine will not be able to print the reports When the problem is resolved as described the reports are printed automatically The amount of remaining ink is insuffici...

Page 145: ...nnot print the specified PDF file An error has occurred while scanning the file or the format is not supported or the file is too large Make sure the PDF file is printable from a USB flash drive See Printing Documents PDF File Saved on a USB Flash Drive for more information Note The names of the PDF files are displayed even though they cannot be printed from the USB flash drive It is recommended y...

Page 146: ...r cord may have been unplugged while the machine was still on Check the error message that appears on the computer then click OK The machine starts printing See Notice for Unplugging the Power Cord for unplugging the power cord Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted Writing Error Output Error Communication Error Check 1 If all the lamps ...

Page 147: ... USB cable make sure that the USB cable is securely plugged in to the machine and the computer then check the followings If you are using a relay device such as a USB hub disconnect it connect the machine directly to the computer and try printing again If printing starts normally there is a problem with the relay device Consult the reseller of the relay device for details There could also be a pro...

Page 148: ... about ten years Read the instructions on the screen and follow the procedure below If you agree to participate in the survey program Click Agree then follow the on screen instructions The printer usage information will be sent via the Internet If you have followed the on screen instructions the information will be sent automatically from the second time onward and the confirmation screen will not...

Page 149: ...ear when installing uninstalling or starting up software This dialog box appears when administrative rights are required to perform a task If you are logged on to an administrator account follow the on screen instructions 2 Select Canon Inkjet Printer Scanner Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen wil...

Page 150: ...losed open it and select Continue in the display on your PictBridge compliant device To resume printing you can also press the OK button on the machine instead of selecting Continue on the device If the inner cover the cover of the disc tray is opened close it and select Stop in the display on your PictBridge compliant device to stop printing See Cannot Print on the Disc Label for disc label print...

Page 151: ...r error An error requiring servicing may have occurred Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 152: ...ately Unplug the power cord from the outlet and contact the seller or the service center Never attempt to repair or disassemble the machine yourself Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of whether the warranty has expired Before contacting the service center confirm the following Product name Your machine s name is located on the front c...

Page 153: ... 1001 1002 1007 1008 1200 1253 1300 1304 1310 1311 1312 1313 1401 1403 1405 1410 1411 1412 1413 1414 1600 1660 1680 1681 1683 1684 1688 1700 1701 1710 1711 1830 1850 1851 1855 1856 1857 1858 2000 to 2ZZZ 2001 2002 2500 2700 2800 2801 2802 2803 2804 4000 to 4ZZZ 4100 4101 5000 to 5ZZZ 5011 5012 5100 5101 5200 5400 5B00 5B01 5B10 5B11 5C00 5C20 6000 to 6ZZZ 6000 6001 6002 6500 6502 6800 6801 6900 69...

Page 154: ...B200 C000 About the support code for paper jam you can also refer to Support Code List When Paper Is Jammed ...

Page 155: ...ic duplex printing 1304 If the paper loaded in the cassette upper is jammed 1311 If the paper loaded in the cassette lower is jammed 1312 If the paper is jammed as the machine pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or from the transport unit Paper Is Jammed inside the Machine If the document is jammed in the ADF 2801 Cases other than...

Page 156: ...th your hands then pull the paper out slowly not to tear it Note If you cannot pull the paper out turn the machine off and turn it back on The paper may be ejected automatically If the paper tears and you cannot remove the jammed paper from the paper output slot remove the paper from inside the machine Paper Is Jammed inside the Machine 2 Reload the paper and press the OK button on the machine If ...

Page 157: ...d in the machine s memory Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord If you unplug the power cord all the faxes stored in the machine s memory are deleted Note If you need to turn off the machine to remove jammed paper during printing press the Stop button to cancel print jobs before turning off the machine 1 Detach the rear cover Pull...

Page 158: ...output tray 4 Attach the transport unit cover Insert the transport unit cover to the back of the machine 5 Attach the rear cover Insert the rear cover to the back of the machine If you were not able to remove the paper out in step 3 6 Detach the lower and upper cassettes 7 Pull out the paper slowly ...

Page 159: ... When reloading the paper confirm that you are using the paper suited for printing and are loading it correctly 9 Attach the cassettes to the machine then press the OK button If you cannot remove the paper or the paper tears inside the machine or if the paper jam error continues after removing the paper contact the service center ...

Page 160: ...chine s memory Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord If you unplug the power cord all the faxes stored in the machine s memory are deleted Note If you need to turn off the machine to remove jammed paper during printing press the Stop button to cancel print jobs before turning off the machine 1 Detach the rear cover Pull out the re...

Page 161: ...3 6 Detach the lower and upper cassettes 7 Pull out the paper slowly 8 If the paper is not loaded properly in the cassette remove the paper then reload it after aligning the edges of the sheets Note When reloading the paper confirm that you are using the paper suited for printing and are loading it correctly 9 Attach the cassettes to the machine then press the OK button If you cannot remove the pa...

Page 162: ... sending or receiving all the faxes before disconnecting the power cord If you unplug the power cord all the faxes stored in the machine s memory are deleted Note If you need to turn off the machine to remove jammed paper during printing press the Stop button to cancel print jobs before turning off the machine 1 Detach the rear cover Pull out the rear cover 2 Pull out the paper slowly Note Do not ...

Page 163: ...er then reload it after aligning the edges of the sheets Note When reloading the paper confirm that you are using the paper suited for printing and are loading it correctly 7 Attach the cassettes to the machine then press the OK button If you cannot remove the paper or the paper tears inside the machine or if the paper jam error continues after removing the paper contact the service center ...

Page 164: ...ed off while the machine is sending or receiving a fax or when the received fax or the unsent fax are stored in the machine s memory Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord If you unplug the power cord all the faxes stored in the machine s memory are deleted Note If you need to turn off the machine to remove jammed paper during prin...

Page 165: ...output tray 4 Attach the transport unit cover Insert the transport unit cover to the back of the machine 5 Attach the rear cover Insert the rear cover to the back of the machine If you were not able to remove the paper out in step 3 6 Detach the lower and upper cassettes 7 Pull out the paper slowly ...

Page 166: ... When reloading the paper confirm that you are using the paper suited for printing and are loading it correctly 9 Attach the cassettes to the machine then press the OK button If you cannot remove the paper or the paper tears inside the machine or if the paper jam error continues after removing the paper contact the service center ...

Page 167: ...tton while the machine is scanning the document If you press the Stop button during scanning then the document remained in the ADF the message about the paper remained in the ADF appears on the LCD Press the OK button so that the remaining document is automatically fed out If the original is jammed in the ADF Remove the document following the procedure below 1 If printing is in progress press the ...

Page 168: ...nues after removing the document contact the service center Note The document may not feed properly depending on the media type or your environment such as when the temperature and humidity are either too high or too low In this case reduce the number of document pages to approximately half of the loading capacity If the document still jams use the platen glass instead In Other Cases If you cannot...

Page 169: ...ansport cover next close the document feeder cover then turn on the machine When rescanning the document after clearing the error rescan it from the first page If you cannot remove the document or the document tears inside the machine or if the document jam error continues after removing the document contact the service center ...

Page 170: ...rd all the faxes stored in the machine s memory are deleted Note If you need to turn off the machine to remove jammed paper during printing press the Stop button to cancel print jobs before turning off the machine 1 Turn off the machine and unplug the power cord of the machine from the power supply 2 Open the document cover and the ink cover Important Do not touch the clear film A or the white bel...

Page 171: ...d holder and slide it slowly to the right edge or the left edge 4 Hold the jammed paper with your hands If the paper is rolled up pull it out 5 Pull the paper slowly not to tear it then pull the paper out Keep an angle of the paper about 45 degrees and pull it slowly ...

Page 172: ...ocument cover All print jobs in the queue are canceled Reprint if necessary Note When reloading the paper confirm that you are using the paper suited for printing and are loading it correctly If the message about paper jam is displayed on the LCD of the machine or on the computer screen when you resume printing after removing all the jammed paper a piece of paper may remain inside the machine In t...

Page 173: ...of the following Check 1 Are there any foreign objects around the paper output slot Check 2 Are the transport unit cover and the rear cover attached properly Check 3 Is the paper curled Load the paper after correcting its curl ...

Page 174: ... tray Action When printing on printable discs BD DVD CD etc use the disc tray supplied with this machine J is on the upper side Place a printable disc on the disc tray attach the disc tray to the machine then press the OK button ...

Page 175: ...DVD CD etc is not set Action When printing on printable discs use the disc tray supplied with this machine J is on the upper side Place a printable disc on the disc tray attach the disc tray to the machine then press the OK button ...

Page 176: ... source suitable for the paper size The small size photo paper such as 4 x 6 10 x 15 cm or 5 x 7 13 x 18 cm or Hagaki can be loaded in the cassette upper Important If you cut plain paper into small size such as 4 x 6 10 x 15 cm or 5 x 7 13 x 18 cm and try to print on it the paper jam will occur Align the paper guides with the both edges of the paper when you load paper After carrying out the above...

Page 177: ...ow Load paper in the cassette lower Load paper in the paper source suitable for the paper size The large size photo paper or plain paper such as A4 B5 A5 8 x 10 20 x 25 cm Letter or Legal or envelope can be loaded in the cassette lower Align the paper guides with the both edges of the paper when you load paper After carrying out the above measures press the OK button to dismiss the error ...

Page 178: ...1200 Cause The ink cover is open Action Close the ink cover and wait for a while Do not close it while you are replacing an ink tank ...

Page 179: ...1253 Cause The paper output tray did not open Action Open the paper output tray then press the OK button ...

Page 180: ... media suitable for auto duplex printing are A4 Letter A5 B5 and Hagaki Make sure that the size of the paper loaded in the machine is correct Pressing the OK button will eject the paper and restart printing from the front side of the next paper The reverse side of the ejected sheet will not be printed ...

Page 181: ...1401 Cause The print head may be damaged Action Contact the service center ...

Page 182: ...1403 Cause The print head may be damaged Action Contact the service center ...

Page 183: ...1405 Cause The print head may be damaged Action Contact the service center ...

Page 184: ...1410 Cause The ink tank cannot be recognized Action Open the ink cover and replace the ink tank which lamp is off ...

Page 185: ...1411 Cause The ink tank cannot be recognized Action Open the ink cover and replace the ink tank which lamp is off ...

Page 186: ...1412 Cause The ink tank cannot be recognized Action Open the ink cover and replace the ink tank which lamp is off ...

Page 187: ...1413 Cause The ink tank cannot be recognized Action Open the ink cover and replace the ink tank which lamp is off ...

Page 188: ...1414 Cause The ink tank cannot be recognized Action Open the ink cover and replace the ink tank which lamp is off ...

Page 189: ... under the ink out condition Note If multiple ink lamps are flashing red check the status of each ink tank Since the information contained in the fax may be lost if it is printed in this condition the received fax will not be printed and will be stored in the machine s memory until the ink is replaced You must manually print out faxes that were stored in the memory You can change the setting so th...

Page 190: ...1660 Cause The ink tank is not installed Action Install the ink tank ...

Page 191: ...1680 Cause Some ink tanks are not installed in the correct position The lamp on the ink tank flashes Action Confirm that the ink tanks are installed in the appropriate positions ...

Page 192: ...1681 Cause More than one ink tanks of the same color are installed The lamp on the ink tank flashes Action Confirm that the ink tanks are installed in the appropriate positions ...

Page 193: ...be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks Note If the function for detecting the remaining ink level is disabled the ink tank in gray is displayed on the LCD when checking the current ink level Since the information contained in the fax may be lost if it is printed in this condition the received fax will not be printed and will be ...

Page 194: ...recognized Action Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine Install the appropriate ink tank If you want to cancel printing press the machine s Stop button ...

Page 195: ...e for any malfunction or trouble which may be caused by continuation of printing under the ink out condition Note If the function for detecting the remaining ink level is disabled the ink tank in grey is displayed in the remaining ink volume screen on the LCD Since the information contained in the fax may be lost if it is printed in this condition the received fax will not be printed and will be s...

Page 196: ...1700 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center ...

Page 197: ...1701 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center ...

Page 198: ...1710 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center ...

Page 199: ...1711 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center ...

Page 200: ...l printing is in progress Action If a certain period of time has elapsed while disc label printing is in progress the machine stops initializing The machine resumes initializing by pressing the OK button Try the operation again following the instructions on the LCD ...

Page 201: ...1850 Cause The inner cover the cover of the disc tray is closed Action Open the inner cover attach the disc tray properly then press the OK button to dismiss the error ...

Page 202: ...1851 Cause The inner cover the cover of the disc tray is open Action When printing other than disc label printing is started close the inner cover Close the inner cover then press the OK button ...

Page 203: ... cover the cover of the disc tray has been closed Action Open the inner cover then press the OK button to dismiss the error Do not open or close the inner cover while printing is in progress Doing so may damage the machine ...

Page 204: ...tray has been opened Action When printing other than disc label printing is started close the inner cover Close the inner cover then press the OK button Do not open or close the inner cover while printing is in progress Doing so may damage the machine ...

Page 205: ... cover the cover of the disc tray is open when starting disc label printing Action When starting disc label printing close the inner cover for the machine to prepare to print Close the inner cover then press the OK button ...

Page 206: ... The inner cover the cover of the disc tray is open after replacing the ink tank Action After replacing the ink tank close the inner cover and the ink cover Press the OK button on the machine to dismiss the error ...

Page 207: ...The device incompatible with the machine is connected Action Check the device connected to the USB flash drive port Printing photos directly is possible with the optional Bluetooth Unit BU 30 or a USB flash drive ...

Page 208: ...2002 Cause An unsupported USB hub is connected Action If a USB flash drive is connected via a USB hub remove the hub Connect a USB flash drive directly to the machine ...

Page 209: ...ow Print the nozzle check pattern to check the status of the print head Load a sheet of A4 Letter sized Canon Matte Photo Paper MP 101 with the printing side whiter side facing UP and perform Automatic Print Head Alignment again Adjust your operating environment and or the position of the machine so that the paper output slot is not exposed directly to strong light After carrying out the above mea...

Page 210: ...s occurred while scanning and the document is remained in the ADF Action Take the corresponding actions below When you copy press the OK button to dismiss the error and try to copy again When the document is remained in the ADF press the OK button to feed out the document When you scan press the Stop button to cancel the scanning and try to scan again ...

Page 211: ...2800 Cause The document feeder cover is open Action Close the document feeder cover then press the OK button ...

Page 212: ...2802 Cause No document in the ADF Action Press the OK button to resolve the error then operate again after loading documents ...

Page 213: ... the document following the procedure below 1 If printing is in progress press the Stop button 2 Turn off the machine 3 If a multi page document is loaded remove any pages other than the jammed page from the ADF then open the document feeder cover 4 Raise the paper release lever then pull out the jammed page in the ADF either from the document tray or from the document output slot whichever is eas...

Page 214: ...pe or your environment such as when the temperature and humidity are either too high or too low In this case reduce the number of document pages to approximately half of the loading capacity If the document still jams use the platen glass instead In Other Cases If you cannot find the jammed page or you want to remove the piece of paper after checking whether it remains inside the ADF follow the pr...

Page 215: ...en turn on the machine When rescanning the document after clearing the error rescan it from the first page If you cannot remove the document or the document tears inside the machine or if the document jam error continues after removing the document contact the service center ...

Page 216: ...able for duplex scanning Action Press the OK button to dismiss the error Size of the document suitable for automatic duplex scanning A4 Letter Make sure that the document you are loading meets the machine s requirements before redoing the operation ...

Page 217: ...ata cannot be printed Action When you print the contents on CREATIVE PARK PREMIUM confirm the message on the computer screen make sure that genuine Canon ink tanks are installed properly for all colors then start printing again ...

Page 218: ...non standard size paper you can specify a custom size within the following range to print Loading in the cassette upper Width 89 0 mm to 200 0 mm 3 50 inches to 7 87 inches Height 127 0 mm to 184 9 mm 5 00 inches to 7 28 inches Loading in the cassette lower Width 90 0 mm to 215 9 mm 3 54 inches to 8 50 inches Height 185 0 mm to 355 6 mm 7 29 inches to 14 00 inches ...

Page 219: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 220: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 221: ...e jammed paper or protective material that is preventing the print head holder from moving and turn on the machine again Important Be careful not to touch the components inside the machine The machine may not print out properly if you touch it If the problem is not resolved contact the service center ...

Page 222: ...inter error has occurred Action Remove the protective material that is preventing the print head holder from moving turn the machine off and turn it back on If the problem is not resolved contact the service center ...

Page 223: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 224: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 225: ...5B00 Cause Printer error has occurred Action Contact the service center ...

Page 226: ...5B01 Cause Printer error has occurred Action Contact the service center ...

Page 227: ...5B10 Cause Printer error has occurred Action Contact the service center ...

Page 228: ...5B11 Cause Printer error has occurred Action Contact the service center ...

Page 229: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 230: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 231: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 232: ...e machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important Do not close the paper output tray while the machine is in operation otherwise an error will occur If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 233: ...e machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important Do not close the paper output tray while the machine is in operation otherwise an error will occur If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 234: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 235: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 236: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 237: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 238: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 239: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 240: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 241: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 242: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 243: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 244: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 245: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 246: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 247: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 248: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 249: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 250: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 251: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 252: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 253: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 254: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 255: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 256: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 257: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 258: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 259: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 260: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 261: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 262: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 263: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 264: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 265: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 266: ...he service center has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

Page 267: ... unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center Important If you disconnect the power plug all the faxes stored in the machine s memory are deleted ...

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Summary of Contents for MX920 series

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Canon MX920 series, Online Manual

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Summary of Contents for MX920 series

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