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Troubleshooting Problems Sending Faxes (Fax Driver)
Check 1: Is the power turned on?
• You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
• If you disconnected the power cord without turning off the power (one of the buttons on the operation
panel is lit), reconnecting it turns on the power automatically.
• If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on
the operation panel are lit), reconnect it, then press the ON button to turn on the power.
• If the power was turned off due to power failure, etc., the power is automatically turned on when the
power failure is resolved.
Important
Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug
the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are
deleted.
Note
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power
cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine
on.
Check 2: Is a document being sent from memory or a fax being received
into memory?
When the message for the transmission/reception is displayed on the machine's LCD (Liquid Crystal
Display), a fax is being sent from/received into machine's memory.
Check 3: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Check 4: Is Dial tone detect set to ON?
Resend the fax after a while.
If you still cannot send the fax, select
OFF
for
Dial tone detect
in
Advanced FAX settings
under
FAX
settings
.
Check 5: Is the recipient's fax number correct?
Check the recipient's fax number, then send the document again.
Note
For details on how to change the recipients registered in the address book, see "
Recipient from an Address Book (Fax Driver)
Check 6: Does an error occur during transmission?
• Check if a message is displayed in the computer screen.
• If displayed, check the message, then resolve the error.
Check 7: Does a printer error occur?
Check if a message is displayed on the LCD.
If a support code is displayed, see "Support Code List" for your model from Home of the
Online manual
.
If no support code is displayed, see "A Message Is Displayed" for your model from Home of the
Online
manual
.
If you are in a hurry, press the Stop button to close the message, then send the fax.
Summary of Contents for MX520 series
Page 13: ...Information about Network Connection Useful Information about Network Connection 13 ...
Page 25: ...Main Components Front View Rear View Inside View Operation Panel 25 ...
Page 42: ...Loading Paper Originals Loading Paper Loading Originals Inserting the USB Flash Drive 42 ...
Page 55: ...Printing Area Printing Area Other Sizes than Letter Legal Envelopes Letter Legal Envelopes 55 ...
Page 64: ...64 ...
Page 68: ...Inserting the USB Flash Drive Inserting the USB Flash Drive Removing the USB Flash Drive 68 ...
Page 71: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status 71 ...
Page 136: ...Language selection Changes the language for messages and menus on the LCD 136 ...
Page 141: ...Information about Network Connection Useful Information about Network Connection 141 ...
Page 222: ...MX520 series Online Manual Scanning English ...
Page 247: ...Scanned images are saved according to the settings ...
Page 281: ...You can restore the settings in the displayed screen to the default settings ...
Page 304: ......
Page 309: ...Related Topic Basic Mode Tab ...
Page 357: ...Reset all adjustments saturation color balance brightness contrast histogram and tone curve ...
Page 364: ... Output by page Outputs the scanned documents in the correct page order ...
Page 368: ......
Page 393: ......
Page 417: ...MX520 series Online Manual Troubleshooting English ...
Page 421: ...Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected ...
Page 422: ...Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems ...
Page 482: ...Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected ...
Page 504: ...Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems ...
Page 541: ...Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start ...
Page 582: ...1202 Cause The paper output cover is open Action Close the paper output cover ...
Page 585: ...1401 Cause The FINE cartridge is not installed Action Install the FINE cartridge ...
Page 616: ...5B02 Cause Printer error has occurred Action Contact the service center ...
Page 617: ...5B03 Cause Printer error has occurred Action Contact the service center ...
Page 618: ...5B04 Cause Printer error has occurred Action Contact the service center ...
Page 619: ...5B05 Cause Printer error has occurred Action Contact the service center ...
Page 620: ...5B12 Cause Printer error has occurred Action Contact the service center ...
Page 621: ...5B13 Cause Printer error has occurred Action Contact the service center ...
Page 622: ...5B14 Cause Printer error has occurred Action Contact the service center ...
Page 623: ...5B15 Cause Printer error has occurred Action Contact the service center ...
Page 653: ...MX520 series Online Manual Faxing English ...
Page 769: ...MX520 series Online Manual Printing Copying English ...
Page 771: ...Printing from a Computer Printing with Application Software that You are Using Printer Driver ...
Page 824: ...Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast ...
Page 902: ...Handling Precautions Shipping the Bluetooth Unit ...
Page 925: ...Bluetooth Settings Setting Bluetooth Printing Bluetooth settings Screen ...