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Error Message Appears on a PictBridge Compliant Device
The following are the possible errors that may occur when printing directly from a PictBridge compliant
device and the countermeasures to clear them.
Note
This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The
error messages and operations may vary depending on the device you are using. For errors on non-
Canon PictBridge compliant devices, check the Support Code (error number) on the LCD and take the
appropriate action to clear the error.
For the errors indicated on the PictBridge compliant device and their solution, also refer to the
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message on the PictBridge
Compliant Device
Action
"Printer in use"
If the machine is printing from the computer or warming up,
wait until the job ends.
When it is ready, the machine starts printing automatically.
"No paper"
Load paper, and select
Continue
* in the display on your
PictBridge compliant device.
* To resume printing, you can also press the
OK
button on the
machine instead of selecting
Continue
on the device.
"Paper Error"
If the paper output tray is closed, open it. The printer resumes
printing.
"Paper jam"
Select
Stop
in the display on your PictBridge compliant device
to stop printing.
Remove the jammed paper, load new paper, press the
OK
button on the machine, and try printing again.
"Printer cover open"
Close the paper output cover on the machine.
"No print head"
Check the Support Code on the LCD and take the appropriate
action to resolve the error.
"Waste tank full"/"Ink absorber full"
The ink absorber is nearly full.
Check the Support Code on the LCD and take the appropriate
action to resolve the error.
"No ink"/"Ink cassette error"
• The FINE cartridge has or may have run out of ink.
• Appropriate ink cartridge is not installed.
Printing cannot be executed because the ink cartridge is
not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's
Stop
button.
Check the Support Code on the LCD and take the appropriate
action to resolve the error.
"Hardware Error"
• The FINE cartridge cannot be recognized.
Replace the FINE cartridge.
Replacing a FINE Cartridge
• The protective material for the FINE cartridge or the tape
remains attached.
Check the inside of the machine. If the protective material
or the tape remains attached, remove it.
"Printer error"
An error requiring servicing may have occurred.
Summary of Contents for MX520 series
Page 13: ...Information about Network Connection Useful Information about Network Connection 13 ...
Page 25: ...Main Components Front View Rear View Inside View Operation Panel 25 ...
Page 42: ...Loading Paper Originals Loading Paper Loading Originals Inserting the USB Flash Drive 42 ...
Page 55: ...Printing Area Printing Area Other Sizes than Letter Legal Envelopes Letter Legal Envelopes 55 ...
Page 64: ...64 ...
Page 68: ...Inserting the USB Flash Drive Inserting the USB Flash Drive Removing the USB Flash Drive 68 ...
Page 71: ...Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status 71 ...
Page 136: ...Language selection Changes the language for messages and menus on the LCD 136 ...
Page 141: ...Information about Network Connection Useful Information about Network Connection 141 ...
Page 222: ...MX520 series Online Manual Scanning English ...
Page 247: ...Scanned images are saved according to the settings ...
Page 281: ...You can restore the settings in the displayed screen to the default settings ...
Page 304: ......
Page 309: ...Related Topic Basic Mode Tab ...
Page 357: ...Reset all adjustments saturation color balance brightness contrast histogram and tone curve ...
Page 364: ... Output by page Outputs the scanned documents in the correct page order ...
Page 368: ......
Page 393: ......
Page 417: ...MX520 series Online Manual Troubleshooting English ...
Page 421: ...Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected ...
Page 422: ...Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems ...
Page 482: ...Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected ...
Page 504: ...Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems ...
Page 541: ...Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start ...
Page 582: ...1202 Cause The paper output cover is open Action Close the paper output cover ...
Page 585: ...1401 Cause The FINE cartridge is not installed Action Install the FINE cartridge ...
Page 616: ...5B02 Cause Printer error has occurred Action Contact the service center ...
Page 617: ...5B03 Cause Printer error has occurred Action Contact the service center ...
Page 618: ...5B04 Cause Printer error has occurred Action Contact the service center ...
Page 619: ...5B05 Cause Printer error has occurred Action Contact the service center ...
Page 620: ...5B12 Cause Printer error has occurred Action Contact the service center ...
Page 621: ...5B13 Cause Printer error has occurred Action Contact the service center ...
Page 622: ...5B14 Cause Printer error has occurred Action Contact the service center ...
Page 623: ...5B15 Cause Printer error has occurred Action Contact the service center ...
Page 653: ...MX520 series Online Manual Faxing English ...
Page 769: ...MX520 series Online Manual Printing Copying English ...
Page 771: ...Printing from a Computer Printing with Application Software that You are Using Printer Driver ...
Page 824: ...Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast ...
Page 902: ...Handling Precautions Shipping the Bluetooth Unit ...
Page 925: ...Bluetooth Settings Setting Bluetooth Printing Bluetooth settings Screen ...