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Canon MF5750 - ImageCLASS B/W Laser, Facsimile Manual

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Canon MF5750 - ImageCLASS B/W Laser Facsimile Manual Download Page 15

CHAPTER

Customer Support

1-1

1

Introduction

This chapter describes the operation panel and the standby display used for the fax function of 
the machine.

Customer Support

The machine is designed with the latest technology to provide trouble-free 
operation. If you encounter a problem with the machine's operation, try to solve it by 
using the information in Chapter 7, “Troubleshooting.” If you cannot solve the 
problem or if you think the machine needs servicing, contact Canon Authorized 
Service Facilities or the Canon Customer Care Center at 1-800-828-4040 between 
the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 
8:00 P.M. on Saturday. For interactive troubleshooting, e-mail technical support, the 
latest driver downloads and answers to frequently asked questions you can also 
visit our support site at www.canontechsupport.com.

Summary of Contents for MF5750 - ImageCLASS B/W Laser

Page 1: ...imageCLASS MF5750 MF5770 Facsimile Guide ...

Page 2: ...king and Printing Only for the MF5770 model Copying and Printing Instructions Troubleshooting Basic Guide Fax Instructions Troubleshooting Facsimile Guide This Manual Only for the MF5750 MF5770 models Software Installation and Instructions Printing Scanning and PC Faxing Instructions Troubleshooting Software Guide CD ROM Remote User Interface Instructions Remote UI Guide CD ROM Only for the MF5770...

Page 3: ...ettings Appendix Includes the specifications of this machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our products if you need an exact specification please contact Canon ...

Page 4: ...nt xi Notice xii Super G3 xiii Trademarks xiii Copyright xiv Disclaimers xiv Chapter 1 Introduction Customer Support 1 1 Operation Panel 1 2 Standby Display 1 4 Chapter 2 Registering Information in Your Machine Guidelines for Entering Numbers Letters and Symbols 2 1 Registering Sender Information 2 3 Entering the Date and Time 2 4 Registering Your Fax Telephone Number and Name 2 5 Setting the Tele...

Page 5: ...ding the Same Document to Several Recipients Sequential Broadcasting 4 12 Special Dialing 4 14 Dialing an Overseas Number With Pauses 4 14 Switching Temporarily to Tone Dialing 4 15 Chapter 5 Receiving Faxes Setting the Receive Mode 5 1 Receiving Faxes Automatically FaxOnly Mode 5 2 Receiving Both Faxes and Voice Calls Automatically FaxTel Mode 5 3 Customizing FaxTel 5 3 Receiving When an Answerin...

Page 6: ...SER DATA LIST 6 9 Chapter 7 Troubleshooting LCD Messages 7 1 Error Codes 7 4 Faxing Problems 7 6 Sending Problems 7 6 Receiving Problems 7 8 Telephone Problems 7 12 If a Power Outage Occurs 7 13 If You Cannot Solve the Problem 7 14 Chapter 8 Machine Settings Accessing the Machine Settings 8 1 Menu Descriptions 8 2 FAX SETTINGS 8 2 ADD REGISTRATION 8 6 REPORTS LISTS 8 6 Chapter 9 Appendix Specifica...

Page 7: ...se the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the machine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully in order to operate the machine...

Page 8: ... INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2 500 Touch Tone or 500 Rotary Pulse Dial telephones A dedicated extension off a PBX unit without Call Waiting can be used with the imageCLASS MF5750 MF5770 Key telephone systems are not recommended because they send non standard signals to individual t...

Page 9: ...are the REN without a decimal point e g 10 is a REN of 1 0 This equipment may not be used on coin service provided by the telephone company Connection to party lines is subjected to state tariffs In Case of Equipment Malfunction Should any malfunction occur which cannot be corrected by the procedures described in this guide disconnect the equipment from the telephone line and unplug the power cord...

Page 10: ...nect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or modifications to the equipment unless otherwise specified in this manual If such changes or modifica...

Page 11: ...line per machine DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2 500 touch tone or 500 rotary pulse dial telephones A dedicated extension off a PBX unit without Camp On signals is also permissible with your imageCLASS MF5750 MF5770 Key telephone systems are not ...

Page 12: ...y repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be pa...

Page 13: ...es dispositifs n excéde pas 5 Le nombre d équivalents sonnerie REN de ce produit est 1 0 CANON CANADA INC 1 800 OK CANON 24 HOURS A DAY SEVEN DAYS A WEEK http www canon ca Super G3 Trademarks Canon the Canon logo and imageCLASS are trademarks of Canon Inc Other product and company names herein may be the trademarks of their respective owners Super G3 is a phrase used to describe the new generation...

Page 14: ...sclaimers The information in this manual is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MARKETABILITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT CANON INC SHALL NOT BE LIABLE FOR ANY DI...

Page 15: ...it by using the information in Chapter 7 Troubleshooting If you cannot solve the problem or if you think the machine needs servicing contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1 800 828 4040 between the hours of 8 00 A M to 8 00 P M EST Monday through Friday and 10 00 A M to 8 00 P M on Saturday For interactive troubleshooting e mail technical support the late...

Page 16: ...hen a fax is being received or sent or the extension phone is off the hook Flashes green when the reservation of fax transmission is set or a fax is received into the memory e Alarm indicator Flashes red when the machine has a problem such as a paper jam The error message is displayed in the LCD f FAX key Switches the standby display to the Fax mode g Menu key Customizes the way the machine operat...

Page 17: ... displays selections text and numbers when specifying settings p Start key Starts sending or receiving faxes q Stop Reset key Cancels sending or receiving faxes and other operations and turns to the standby display in the LCD r Set key Determines the contents you set or register s Image Quality key Adjusts the quality of fax image t Numeric keys Enter numbers when dialing or registering fax teleph...

Page 18: ...dby display differs depending on which mode is selected The standby display in the Fax mode is as follows Fax Mode NOTE For the standby display in the Copy mode and the Scan mode see Chapter 1 Introduction in the Basic Guide Receive mode Image quality Date time ...

Page 19: ...TA LIST to check the sender information you have registered See Printing the USER DATA LIST on p 6 9 Guidelines for Entering Numbers Letters and Symbols Follow this procedure when you come to a step that requires you to enter a name or number 1 Press to switch to the uppercase letter mode A lowercase letter mode a or number mode 1 You can see what mode you are in by the character indicated on the ...

Page 20: ... To enter two characters that are under the same key Press the numeric key press the same numeric key again For example to enter DD you would press 3 3 To enter a space Press To delete a character Press Clear To delete an entire entry Press and hold Clear To move a cursor Press or 1 A a 1 _ _ 1 2 ABC abc 2 3 DEF def 3 4 GHI ghi 4 5 JKL jkl 5 6 MNO mno 6 7 PQRS pqrs 7 8 TUV tuv 8 9 WXYZ wxyz 9 0 0 ...

Page 21: ...refore register this information in the machine before using it Below is an example of how your sender information will print on a fax sent from the machine NOTE You can set the sender information to print inside or outside the image area See 1 TTI POSITION of Menu Descriptions on p 8 3 02 01 2005 15 33 FAX 123 4567 YOUR NAME 001 001 THE SLEREXE COMPANY LIMITED SAPORS LANE BOOLE DORSET BH25 8ER TE...

Page 22: ... the USER DATA LIST on p 6 9 1 Press Menu 2 Press or to select TIMER SETTINGS press Set 3 Press or to select DATE TIME SETTING press Set 4 Use the numeric keys to enter the date month day year and time in 24 hour format press Set Enter only the last two digits of the year 5 Press Stop Reset to return to the standby display DATE TIME SETTING 02 01 05 11 01 TIMER SETTINGS 2 DATE SETUP ...

Page 23: ...he numeric keys to enter your fax telephone number max 20 digits including spaces press Set To enter a plus sign before the number press To delete a previous number press or Clear To delete the entire entry press and hold Clear 7 Press Menu 8 Press or to select UNIT NAME press Set 9 Use the numeric keys to enter your name max 24 characters including spaces press Set 10 Press Stop Reset to return t...

Page 24: ...You can print the USER DATA LIST to check the current setting See Printing the USER DATA LIST on p 6 9 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to select USER SETTINGS press Set 4 Press or to select TEL LINE SETTINGS press Set 5 Press or to select TEL LINE TYPE press Set 6 Press or to select the telephone line type press Set You can select from the following TOUCH TONE f...

Page 25: ... dialing key assigned to that number Coded Speed Dialing Register a fax telephone number for coded speed dialing see Registering Coded Speed Dialing on p 3 4 then to dial the number simply press Coded Dial enter the two digit code assigned to that number Group Dialing Register a group of fax telephone numbers for group dialing see Registering Group Dialing on p 3 6 then to send a document to all n...

Page 26: ...o register multiple fax telephone numbers in each one touch speed dialing key See Registering Group Dialing on p 3 6 1 Press Menu 2 Press or to select ADD REGISTRATION press Set 3 Press or to select 1 TOUCH SPD DIAL press Set 4 Press or to select a one touch speed dialing key 01 to 12 press Set twice You can also select a key by pressing the one touch speed dialing key 5 Use the numeric keys to en...

Page 27: ... fax telephone number use the numeric keys to enter a new number press Set Stop Reset NOTE You can also press or Clear repeatedly to delete the registered number Changing a Name You Registered Follow steps 1 to 5 of Registering One Touch Speed Dialing see p 3 2 In step 6 press and hold Clear to delete an entire name use the numeric keys to enter a new name press Set Stop Reset NOTE You can also pr...

Page 28: ...umbers 1 Press Menu 2 Press or to select ADD REGISTRATION press Set 3 Press or to select CODED SPD DIAL press Set 4 Press or to select a coded speed dialing code 00 to 99 press Set twice You can also select a code by pressing Coded Dial entering the two digit code with the numeric keys 5 Use the numeric keys to enter the fax telephone number you want to register max 120 digits including spaces and...

Page 29: ...ess Set Stop Reset NOTE You can also press or Clear repeatedly to delete the registered number Changing a Name You Registered Follow steps 1 to 5 of Registering Coded Speed Dialing see p 3 4 In step 6 press and hold Clear to delete an entire name use the numeric keys to enter a new name press Set Stop Reset NOTE You can also press or Clear repeatedly to delete the registered name Deleting an Entir...

Page 30: ... coded speed dialing See the following titles Registering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on p 3 4 You cannot enter numbers with the numeric keys 1 Press Menu 2 Press or to select ADD REGISTRATION press Set 3 Press or to select GROUP DIAL press Set 4 Specify an empty one touch speed dialing key or coded speed dialing code that you want to set as the group dial To r...

Page 31: ...6 characters including spaces press Set To continue registering other groups repeat the procedure from step 4 The name you enter here will appear in speed dialing lists 7 Press Stop Reset to return to the standby display Changing or Deleting an Entry Deleting a Fax Telephone Number from the Group Follow steps 1 to 4 of Registering Group Dialing see p 3 6 In step 5 press or to display the number yo...

Page 32: ...EPORTS LISTS press Set 3 Press or to select SPEED DIAL LIST press Set 4 Press or to select the list you want to print press Set You can select from the following 1 TOUCH LIST CODED DIAL LIST GROUP DIAL LIST Samples of the lists are shown below 1 TOUCH LIST 1 TOUCH LIST 02 01 2005 10 32 FAX 1234567 CANON 001 NO RECIPIENT ADDRESS DESTINATION ID 01 732 2233 ADAM BOOKS CPA 02 761 1298 JOHN BARRISTER 0...

Page 33: ...X 1234567 CANON 001 NO RECIPIENT ADDRESS DESTINATION ID 00 555 1234 BILL 01 14043333499 PEACHTREE INC 02 16172223322 HUNT INVESTMENTS 03 1 312 538 4005 LAKESIDE INC 02 01 2005 10 07 FAX 1234567 CANON 001 GROUP DIAL LIST 05 CANON GROUP 00 225 7823 CANON NY 01 233 7766 CANON CA 01 876 2398 CANON TX 02 613 9076 CANON OH ...

Page 34: ...To Use the Machine as a Local Printer USB Connection or To Use the Machine as a Network Printer Network Connection in the Set Up Instructions for Networking and Printing MF5770 Model Only Chapter 1 Installation in the Software Guide For details on how to send faxes from your computer see Chapter 4 PC Faxing MF5750 MF5770 Models Only in the Software Guide Memory Sending You should normally use memo...

Page 35: ...asic Guide 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Scan Density on p 4 6 3 Dial the recipient s fax telephone number For details on the different dialing methods see Dialing Methods on p 4 7 4 Press Start If you are ...

Page 36: ...rements and how to load documents see Chapter 3 Document Handling in the Basic Guide 3 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Scan Density on p 4 6 4 Press Hook or pick up the handset of your telephone 5 Dial the reci...

Page 37: ... handset NOTE To cancel manual sending press Status Monitor See Chapter 7 Status Monitor in the Basic Guide If the offhook alarm starts beeping make sure that the handset is resting properly on the handset cradle The offhook alarm can be turned off See 4 OFFHOOK ALARM of Menu Descriptions on p 8 3 ...

Page 38: ...just the image quality according to the type of document you are sending 1 Press Image Quality 2 Press or Image Quality to select the resolution press Set You can select from the following STANDARD for most text only documents 203 x 98 dpi FINE for fine print documents 203 x 196 dpi PHOTO for documents that contain photographs 203 x 196 dpi SUPER FINE for documents that contain fine print and imag...

Page 39: ...ences between light and dark areas of an image 1 Press Exposure 2 Press or to adjust the density press Set You can select from the following Set in the middle for standard documents Press for light documents to be darker Press for dark documents to be lighter EXPOSURE LT DK 02 01 2005 TUE 15 10 FaxOnly STANDARD ...

Page 40: ...nt each list and check the numbers See Printing Speed Dialing Lists on p 3 8 For details on registering a fax telephone number for speed dialing see Chapter 3 Speed Dialing The machine must be set to the Fax mode when dialing and your fax document must be loaded in the ADF or on the platen glass Regular Dialing When you come to a step that requires dialing a number you can dial the number with the...

Page 41: ... that coded speed dialing code is displayed NOT REGISTERED appears if no fax telephone number is assigned to the coded speed dialing code you entered NOTE If you enter a wrong code press Stop Reset 2 Press Start to dial the number Group Dialing 1 Press the desired one touch speed dialing key 01 to 12 or press Coded Dial enter the two digit code 00 to 99 to which a group of fax telephone numbers ar...

Page 42: ... for For example if you want to search for a name that starts with the letter H press 4 GHI twice Entries starting with the letter you entered are displayed If the entry does not appear for the key you pressed the entry is not registered for speed dialing Dial the other party s fax telephone number with the numeric keys see Regular Dialing on p 4 7 or register the fax telephone number see Chapter ...

Page 43: ...ecipient s line is busy the machine will redial the number after an interval The machine allows you to customize automatic redialing settings to suit your needs See Customizing Automatic Redialing Settings on p 4 10 NOTE To cancel automatic redialing wait until the machine starts redialing press Stop Reset follow the instructions in the LCD You can also cancel automatic redialing using Status Moni...

Page 44: ...ess Set If you selected ON Press Set twice Press or or use the numeric keys to enter the number of times you want the machine to redial press Set twice You can set the machine to redial between 1 to 10 times Press or or use the numeric keys to enter the time interval between redialings press Set You can set the time interval between 2 to 99 minutes 6 Press Stop Reset to return to the standby displ...

Page 45: ...Handling in the Basic Guide 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Scan Density on p 4 6 3 Enter the fax telephone numbers you want to send to To use one touch speed dialing Press the one touch speed dialing key s Y...

Page 46: ...nge TIME OUT in TX SETTINGS in FAX SETTINGS of the Menu See 4 TIME OUT of Menu Descriptions on p 8 4 To review the numbers you have entered press or 4 After you have specified all of the destinations press Start If you are using the platen glass you will be prompted when the page has been scanned Place the next page for a multipage document press Start To start sending press Set NOTE Regardless of...

Page 47: ...you can fax their requirements and how to place or load documents see Chapter 3 Document Handling in the Basic Guide 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Scan Density on p 4 6 3 Use the numeric keys to dial the in...

Page 48: ...dialing features of the machine register frequently used overseas numbers for one touch or coded speed dialing See Chapter 3 Speed Dialing Switching Temporarily to Tone Dialing Many banks airline and hotels provide automated information services that require tone dialing If the machine is connected to a rotary pulse line follow this procedure to set the machine temporarily for tone dialing 1 Press...

Page 49: ...to enter the numbers requested by the information service Numbers entered after pressing will be dialed using tone dialing 6 If you want to receive faxes press Start 7 Press Hook or hang up the handset to disconnect the call Tone dialing is canceled when you disconnect the call NOTE If the offhook alarm starts beeping make sure that the handset is resting properly on the handset cradle The offhook...

Page 50: ...de press Set You can select from the following FaxOnly to automatically receive faxes all calls will be answered as fax transmission Voice calls will then be disconnected See Receiving Faxes Automatically FaxOnly Mode on p 5 2 FaxTel to automatically switch between fax and voice calls Faxes will be received automatically and the machine will ring for voice calls See Receiving Both Faxes and Voice ...

Page 51: ...ettings in the Basic Guide Receiving Faxes Automatically FaxOnly Mode If you want to select FaxOnly check the following Select This Mode If you have a dedicated telephone line for fax use only you only want to receive faxes automatically with the machine You Will Need to set FaxOnly See Setting the Receive Mode on p 5 1 connect the machine to a dedicated telephone line See Connect the telephone ca...

Page 52: ...ll receive the fax automatically When You Receive a Voice Call The machine will ring Pick up the handset to answer the call Customizing FaxTel You can customize this mode to control precisely how your machine handles incoming calls You can adjust the time the machine takes to check whether a call is a fax or voice call the length of time the machine rings when it is a voice call and the action the...

Page 53: ...llowing RECEIVE to switch to receive mode DISCONNECT to disconnect the call 8 Press Stop Reset to return to the standby display Receiving When an Answering Machine Is Connected AnsMode If you want to select AnsMode check the following Select This Mode If you only have one telephone line for both fax and telephone use you want to receive faxes automatically and receive voice messages on your answer...

Page 54: ...ice assigns two or more fax telephone numbers with distinctive ring patterns to a single telephone line allowing you to have both a fax number s and a telephone number s using only one telephone line The machine will automatically monitor incoming calls and based on the ring pattern will let you know if the call is a fax or voice call Contact your telephone company for more information on this ser...

Page 55: ...Make sure you have set the receive mode to DRPD See Setting the Receive Mode on p 5 1 2 Press Menu 3 Press or to select FAX SETTINGS press Set 4 Press or to select RX SETTINGS press Set 5 Press or to select DRPD SELECT FAX press Set 6 Press or to select a ring pattern press Set You can select from the following NORMAL RING DOUBLE RING SHORT SHORT LONG SHORT LONG SHORT OTHER RING TYPE 7 Press Stop ...

Page 56: ...et and if you hear a beep press Start on the machine to receive the fax or enter the two digit ID code from the telephone hang up the handset NOTE If the offhook alarm starts beeping make sure that the handset is resting properly on the handset cradle The offhook alarm can be turned off See 4 OFFHOOK ALARM of Menu Descriptions on p 8 3 When You Receive a Voice Call The telephone will ring Pick up ...

Page 57: ...fax while you are performing certain tasks the machine stores the incoming fax in the memory Then as soon as you finish your task the machine automatically prints the fax You can receive a fax while performing the following tasks Printing Scanning Scan mode Scanning to send a fax Printing reports or lists Copying Starts printing the fax as soon as the machine receives it while performing these tas...

Page 58: ...For an explanation of the message s and details on the action to take see LCD Messages on p 7 1 NOTE The machine memory can store up to 20 fax jobs or approximately 256 pages Based on the condition that the other party sends the fax by the imageCLASS MF5750 MF5770 with Canon Fax Standard Chart No 1 standard mode The maximum number of pages that the machine s memory can store differs depending on t...

Page 59: ...is procedure if you want to stop receiving a fax before reception is completed 1 Press Stop Reset in the Fax mode The confirmation message will appear 2 Press to cancel receiving If you change your mind and want to continue receiving press for NO CANCEL DURING TX RX YES NO ...

Page 60: ...sts the fax telephone numbers and names registered for coded speed dialing p 3 8 GROUP DIAL LIST Lists groups registered for group dialing p 3 8 ACTIVITY REPORT Shows recent facsimile transactions performed by the machine You can enable or disable automatic printing of this report after every 20 transactions You can also manually set the machine to print it p 6 3 TX Transmission REPORT Prints afte...

Page 61: ...al and A4 Only papers loaded in the cassette can be used for reports and lists function You can cancel printing the reports or lists using Status Monitor See Chapter 7 Status Monitor in the Basic Guide USER DATA LIST Lists the current settings of the machine and the registered sender information p 6 9 Report or List Description Details ...

Page 62: ...STS press Set twice 02 01 16 16 2 887 0166 5001 AUTO RX ECM 4 OK 00 14 02 01 16 27 0001 MANUAL TX ECM 1 OK 02 00 02 01 16 30 20 545 8545 0002 TRANSMIT ECM 1 OK 00 17 02 01 16 53 03 3758 2111 5002 AUTO RX ECM 1 OK 00 14 02 01 17 20 1 432 2060 0003 TRANSMIT ECM 0 NG 00 00 02 01 17 20 1 234 2060 0004 TRANSMIT ECM 0 NG 00 00 ACTIVITY REPORT 02 01 2005 17 28 FAX 1234567 CANON 001 0 STOP 0 0018 ST TIME ...

Page 63: ... select FAX SETTINGS press Set 3 Press or to select REPORT SETTINGS press Set 4 Press or to select ACTIVITY REPORT press Set 5 Press or to select the setting you want press Set You can select from the following OUTPUT YES to turn on automatic printing of the ACTIVITY REPORT OUTPUT NO to turn off automatic printing of the ACTIVITY REPORT 6 Press Stop Reset to return to the standby display ...

Page 64: ...hown for the manually sent faxes The machine does not print a TX report when faxing the documents from your computer TX REPORT TRANSMISSION OK TX RX NO 0004 RECIPIENT ADDRESS 1 432 2060 DESTINATION ID ST TIME 02 01 17 52 TIME USE 00 11 PAGES SENT 1 RESULT OK 02 01 2005 17 52 FAX 1234567 CANON 001 TX REPORT ERROR TX REPORT 02 01 2005 17 21 FAX 1234567 CANON 001 TX FUNCTION WAS NOT COMPLETED TX RX N...

Page 65: ...mission error occurs OUTPUT YES to print a report every time you send a document OUTPUT NO to disable printing the report If you selected PRINT ERROR ONLY or OUTPUT YES You can set whether to print the first page of the fax under the report Press or to select OFF or ON press Set OFF to print no first page ON to print the first page NOTE Even if the TX report setting is set to ON to print the first...

Page 66: ...report By default the machine is set not to print an RX REPORT 1 Press Menu 2 Press or to select FAX SETTINGS press Set 3 Press or to select REPORT SETTINGS press Set 4 Press or to select RX REPORT press Set RX REPORT RECEPTION OK TX RX NO 5003 RECIPIENT ADDRESS 905 795 1111 DESTINATION ID ST TIME 02 01 17 52 TIME USE 00 14 PGS 1 RESULT OK 02 01 2005 17 52 FAX 1234567 CANON 001 OK Reception succes...

Page 67: ...tting you want press Set You can select from the following OUTPUT NO to disable printing the report PRINT ERROR ONLY to print a report only when a reception error occurs OUTPUT YES to print a report every time you receive a document 6 Press Stop Reset to return to the standby display ...

Page 68: ... sender information See Registering Sender Information on p 2 3 1 Press Menu 2 Press or to select REPORTS LISTS press Set 3 Press or to select USER DATA LIST press Set USER S DATA LIST 02 01 2005 13 36 FAX 1234567 CANON 001 1 PAPER SETTINGS CASSETTE PAPER SIZE LTR PAPER TYPE PLAIN PAPER MP TRAY PAPER SIZE LTR PAPER TYPE PLAIN PAPER 2 COMMON SETTINGS REPORTS LISTS 3 USER DATA LIST ...

Page 69: ...CHANGE PAPERSIZE Cause When the machine prints the reports or lists the paper size setting is set to a size other than LTR LGL or A4 Remedy Set the paper size setting to LTR LGL or A4 and load paper of the same size For the TX report or RX report the machine automatically prints the report s which was stored in the memory CHECK DOCUMENT Cause 1 There is a paper jam in the ADF Remedy Remove the doc...

Page 70: ... size Then reset the machine by opening the front cover and then closing it The report or list will then be printed automatically DOCUMENT TOO LONG Cause The document is longer than 1 m or is not feeding correctly Remedy Reduce the length of the document to within 1 m and then re send it MEM IN USE nn Cause Shows the percentage of the memory currently in use This message is displayed when you set ...

Page 71: ...egistering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on p 3 4 RECEIVED IN MEMORY Cause The machine received the fax in the memory because paper or toner ran out a paper jam occurred or incorrect paper size was loaded Remedy Load correct paper size in the cassette replace the cartridge or clear the paper jam For more information see the following Chapter 2 Paper Handling in t...

Page 72: ... 2 Data is too large and taking too long to send a document Remedy Reduce the scan resolution and resend Cause 3 It s taking too long to receive a page Remedy Contact the other party and have them reduce the scan resolution or split the document into segments and resend 0005 Cause 1 The other fax machine did not respond within 35 seconds Remedy Send the document again Contact the other party and h...

Page 73: ...cassette 0018 Cause The other fax did not respond to redialing The document was not sent because the other fax machine was busy and did not respond within 55 seconds Remedy Wait for a while and try again If you still cannot send the document contact the other party and have them check if their fax machine is turned on If the line is busy wait more and try again 0037 Cause The memory is full Remedy...

Page 74: ...ment loaded A Remove the document stack it if necessary and place it on the platen glass or load it in the ADF correctly For more information see Chapter 3 Document Handling in the Basic Guide Q Is the one touch speed dialing key or coded speed dialing code you entered registered for the feature you want to use A Check the one touch speed dialing key or coded speed dialing code and make sure it is...

Page 75: ...r you dialed is busy Try sending the document later A The other party s fax machine is not working Contact the other party and have them check their fax machine Q Did the receiving fax machine answer within 55 seconds after all automatic redialing attempts A Contact the other party and have them check their fax machine For an overseas call add pauses to the registered number See Dialing an Oversea...

Page 76: ...set to receive automatically A For the machine to receive faxes automatically the receive mode must be set to FaxOnly FaxTel AnsMode or DRPD See Chapter 5 Receiving Faxes If you have set AnsMode confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded If you set 5 MAN AUTO SWITCH to ON in FAX SETTINGS of the Menu the machine ...

Page 77: ...x A Some fax machines cannot send the CNG signal that tells the machine the incoming call is a fax In such cases you will have to receive the fax manually See Receiving Faxes Manually Manual Mode on p 5 7 Cannot receive a document manually Q Is the machine set to receive manually A For the machine to receive faxes manually the receive mode must be set to Manual See Chapter 5 Receiving Faxes Q Did ...

Page 78: ...asic Guide A Select KEEP PRINTING in TONER SUPPLY LOW in RX SETTINGS in FAX SETTINGS of the Menu With this setting the machine will not store documents in the memory even if the toner has run out See 8 TONER SUPPLY LOW of Menu Descriptions on p 8 5 Q Is the correct paper loaded in the cassette A Make sure paper is loaded in the cassette For more information see Chapter 2 Paper Handling in the Basi...

Page 79: ...e Q Does the sending fax machine support ECM A If the sending fax machine does not support ECM the document is received in the normal mode without error checking Errors occur frequently while receiving Q Are the telephone lines in proper condition Or do you have a good connection A Lower the reception speed See 4 RX START SPEED of Menu Descriptions on p 8 2 Q Is the sending fax machine functioning...

Page 80: ... correct telephone line type pulse tone A Make sure the machine is set for the correct telephone line type See Setting the Telephone Line Type on p 2 6 The telephone disconnects while you are talking Q Is the telephone line connected in securely A Check that the telephone cables are connected securely to the jacks on the machine the telephone jack on your wall and the jack on your telephone See Co...

Page 81: ...t or received documents stored in the memory are backed up for about 3 minutes During a power cut functions are limited as follows You cannot send receive copy scan or print documents You may not be able to make telephone calls using a telephone connected to the machine depending on the type of telephone you use You can receive telephone calls using a telephone connected to the machine depending o...

Page 82: ...shooting in the Basic Guide contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1 800 828 4040 between the hours of 8 00 A M to 8 00 P M EST Monday through Friday and 10 00 A M to 8 00 P M on Saturday For interactive troubleshooting e mail technical support the latest driver downloads and answers to frequently asked questions you can also visit our support site at www ...

Page 83: ...ress or to select the menu you want to change press Set You have now accessed the settings in the USER DATA LIST 3 Press or to select the sub menu you want to change press Set NOTE For details on sub menus see Menu Descriptions on p 8 2 If you press Stop Reset before Set is pressed the item you have selected will not be registered Press Stop Reset to exit from Menu If you press Menu the display re...

Page 84: ...s fax and voice calls by using Distinctive Ring Pattern Detection and lets you know if the call is a fax or voice call Manual The connected telephone rings when the machine receives both fax and voice calls Fax calls must be answered manually If MAN AUTO SWITCH is set to ON faxes can be received automatically See 5 MAN AUTO SWITCH of Menu Descriptions on p 8 5 2 USER SETTINGS The basic operation s...

Page 85: ...from the sending fax machine that sends the TSI signal 3 REPORT SETTINGS Sets the settings related to report functions 1 TX REPORT Enables disables automatic printing of a transmission report PRINT ERROR ONLY Prints a report only when a transmission error occurs REPORT WITH TX IMAGE Enables disables printing of the first page of the fax under the report OFF No first page is printed ON Prints the f...

Page 86: ...Error Correction Mode reception is turned on or off ON All receptions are conducted with ECM if the other party s fax supports ECM OFF ECM is turned off 2 FAX TEL OPT SET If you select FaxTel as the receive mode customizes its settings 1 RING START TIME Selects the time the machine takes to check whether a call is a fax or voice call 0SEC to 30SEC 6SEC 2 F T RING TIME Selects the ring length for v...

Page 87: ...t automatically FIXED REDUCTION Reducing size is preset 97 95 90 75 2 SELECT REDUCE DIR VERTICAL ONLY Reduction is performed in the vertical direction only HORIZ VERTICAL Reduction is performed in the horizontal and vertical direction OFF Image reduction is turned off 8 TONER SUPPLY LOW Allows you to set how the machine responds when the toner supply is low RX TO MEMORY The machine receives all do...

Page 88: ... TEL NUMBER ENTRY Registers the other party s fax telephone number max 120 digits including spaces 2 NAME Registers the other party s name max 16 characters including spaces 3 GROUP DIAL Registers the information on group dialing See Registering Group Dialing on p 3 6 Up to 111 destinations can be registered 1 TEL NUMBER ENTRY Registers the other party s fax telephone numbers by specifying the one...

Page 89: ...G3 Data Compressing System MH MR MMR JBIG Modem Speed 33 6 31 2 28 8 26 4 24 21 6 19 2 16 8 14 4 12 9 6 7 2 4 8 2 4 Kbps Automatic fallback Transmission Speed Approx 3 seconds page at 33 6 Kbps ECM JBIG transmitting from the memory Based on ITU T No 1 Chart Standard Mode Transmission Reception Memory Transmission Maximum approx 256 pages Reception Maximum approx 256 pages Based on ITU T No 1 Chart...

Page 90: ... Coded speed dialing 100 destinations Group dialing 111 destinations Directory dialing with Directory key Regular dialing with numeric keys Automatic redialing Manual redialing with Redial Pause key Networking Sequential broadcast 113 destinations Automatic reception Remote reception by telephone Default ID 25 ACTIVITY REPORT after every 20 transactions TX Transmission RX Reception REPORT TTI Tran...

Page 91: ... key 1 2 CODED DIAL LIST description 6 1 printing 3 8 sample 3 9 CODED SPD DIAL setting 8 6 Coded speed dialing changing deleting 3 5 description 3 1 registering 3 4 using 4 8 Customer support 1 1 D Date Time entering 2 4 Dialing coded speed 3 1 3 4 4 8 group 3 1 3 6 4 8 methods 4 7 one touch speed 3 1 3 2 4 8 regular 4 7 Directory key 1 3 DOCUMENT TOO LONG message 7 2 E ECM RX setting 8 4 ECM TX ...

Page 92: ...3 LCD messages See also individual messages 7 1 Letters entering 2 1 M Machine settings 8 1 MAN AUTO SWITCH setting 8 5 MANUAL MODE 5 7 Manual sending 4 2 MEMORY FULL message 7 2 Memory sending 4 1 Menu descriptions 8 2 Menu key 1 2 N NOT REGISTERED message 7 3 Numbers entering 2 1 Numeric keys 1 3 O OFFHOOK ALARM setting 8 3 One touch speed dialing changing deleting 3 3 description 3 1 registerin...

Page 93: ... setting 8 4 ROTARY PULSE setting 8 2 RX Reception REPORT description 6 1 8 3 setting 6 7 RX REDUCTION setting 8 5 RX REPORT setting 8 3 RX SETTINGS settings 8 4 RX START SPEED setting 8 2 RX TO MEMORY setting 8 5 S SCAN DENSITY setting 8 5 Sender information description 2 3 registering 2 5 Sending manual 4 2 memory 4 1 methods 4 1 problems 7 6 sequential broadcasting 4 12 Sequential broadcasting ...

Page 94: ...I POSITION setting 8 3 TX Transmission REPORT description 6 1 8 3 setting 6 5 TX REPORT setting 8 3 TX SETTINGS settings 8 3 TX START SPEED setting 8 2 TX TERMINAL ID setting 8 3 U UNIT NAME setting 8 3 UNIT TEL NUMBER setting 8 2 USER DATA LIST description 6 2 printing 6 9 USER DATA LIST setting 8 6 USER SETTINGS settings 8 2 ...

Page 95: ...TSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON CHINA CO LTD 15F North Tower Beijing Kerry Centre 1 Guang Hua Road Chao Yang District 100020 Beijing Chin...

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