Canon MAXIFY GX2000 Series, Online Manual, Page: 588 / 693

Printer Does Not Print
Check 1
Make sure printer is turned on.
If not, make sure the printer is securely plugged in and press ON button to turn on.
Wait until the HOME screen appears on the touch screen. After a certain period of time has elapsed, the screen
goes to sleep mode. In that case, touch the touch screen.
Check 2
Make sure that the cassette is correctly inserted.
If there is an object under the printer, the cassette cannot be correctly inserted and paper may not be correctly
fed.
Make sure there are no objects under the printer and push the cassette flatly into the printer until it stops.
Loading Plain Paper
Check 3
Make sure printer is properly connected to computer.
If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the
USB cable is securely plugged in, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the •
computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact
the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing. •
If you use the printer with a network connection, make sure the printer is correctly set up for network use.
Cannot Find Printer on Network (Windows/macOS)
Note
• Wi-Fi Connection Assistant allows you to diagnose and repair the network status. •
Select the link below to download Wi-Fi Connection Assistant and install it.
Checking Printer Connection Status Using Wi-Fi Connection Assistant
Refer to below in regard to starting up Wi-Fi Connection Assistant.
For Windows:
Starting Up Wi-Fi Connection Assistant
For macOS:
Starting Up Wi-Fi Connection Assistant
Check 4
Make sure paper settings match information set for cassette.
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