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Chapter 4 Troubleshooting
Error Message
Error Content
Handling
XXXX ink level unknown
("XXXX" is black, cyan, magenta, or
yellow)
The remaining ink level cannot be
detected.
Continuing to print with an
emptied ink tank or with ink tanks
not supported by this product may
damage the printer.
To continue printing, the ink
level detection function must be
disabled. Press the printer's pause
key for more than 5 seconds.
After this, the ink tank's ink level
detection will be disabled and the
disabling action will be logged.
IMPORTANT
• Printing with the ink level detection function disabled may damage the printer or cause errors. We cannot be
held responsible for malfunctions as a result of refilling the ink or installing unsupported ink tanks.
• Once the ink level detection function is disabled, the ink level function cannot be restored for that ink tank.
Replace with a new ink tank.
■
Service Call Error
Error Message
Error Content
Error Content
Service call error #****
An error that cannot be fixed by
the customer occurred.
Turn the power off then on.
If the same error occurs again, take
note of the message displayed
(#****) and contact your place of
purchase.
