Canon iPF5000 - imagePROGRAF Color Inkjet Printer, Service Manual

Page: 308 / 390

Chapter 6
6-12
6.1.4 Troubleshooting When Service Call Errors Occur
6.1.4.1 Outline
0012-6656
iPF5000
When a service call error occurs, turning off the Power button will not recover the error. (Occurrence of a service call is displayed again when the power is turned
back on.)
This measure is taken to prevent user's recovery of the service call error and damages to the printer.
To view the service call history, select SERVICE MODE > DISPLAY > ERROR.
6.1.4.2 E141-4046 Recovery system rotation count reached 50,000.
0012-9542
iPF5000
<Cause>
The machine detected that the rotation count of the purge unit reached the specified value.
<Probable fault location>
Purge unit or main controller PCB
<Countermeasure>
1. Replace Purge unit.
After replacing the purge unit, select [SEVICE MODE]>[INITIALIZE]>[PARTS COUNTER] to reset the counter.
2. Replace main controller PCB.
6.1.4.3 E144-4047 Supply system's count error
0012-9545
iPF5000
<Cause>
The machine detected that the carriage scan count reached the specified value.
<Probable fault location>
Ink tank or main controller PCB
<Countermeasure>
1. Replace the ink tank unit.
After replacing the ink tank unit select [SEVIVE MODE]>[INITIALIZE]>[PARTS COUNTER] to reset the counter.
2. Replace the main controller PCB.
6.1.4.4 E146-4001 Borderless/idle ejection/mist collection count full
0012-9557
iPF5000
<Cause>
The machine detected that the waste ink box, the mist fan unit or platen duct became full of ink.
<Probable fault location>
Waste ink box, mist fan unit, platen duct or main controller PCB
<Countermeasure>
1. Replace the waste ink box, mist fan unit or platen duct.
After replacing the waste ink box, mist fan unit or platen duct, select[SEVICE MODE]>[INITIALIZE]>[PARTS COUNTER] to reset the counter.
2. Replace main controller PCB.
6.1.4.5 E194-404A Non-discharge detection count error
0012-9560
iPF5000
<Cause>
The machine detected that the Non-discharge count error
<Probable fault location>
Head management sensor or main controller PCB
<Countermeasure>
1. Replace the head management sensor.
After replacing the head management sensor, select [SERVICE MODE]>[INITIALIZE]>[PARTS COUNTER] to reset the counter.
2. Replace the main controller PCB.
6.1.4.6 E161-403E/E196-403F Abnormally high head temperature
0013-3872
iPF5000
<Cause>
The printhead temperature became abnormally high.
<Probable fault location>
Printhead, carriage PCB or main controller PCB.
<Countermeasure>
1. Start up the printer in the service mode, and then replace the printhead.