Canon iPF5000 - imagePROGRAF Color Inkjet Printer, Service Manual

Page: 307 / 390

Chapter 6
6-11
6.1.3.36 03861001-2405/03861001-2406 Borderless printing error
0012-6629
iPF5000
<Cause>
The position where the media is loaded is not suitable for borderless printing.
The received data is not suitable for borderless printing.
<Probable fault location>
Operation method
<Countermeasure>
1. Check the operation method and retry printing.
6.1.3.37 03862000-2E09 Insufficient roll media error
0013-2111
iPF5000
<Cause>
The machine detected that the remaining roll media was insufficient.
<Probable fault location>
Roll media, feed roller HP sensor, feed roller encoder film, feed roller encoder, or main controller PCB
<Countermeasure>
1. Replace the roll media.
2. Feed roller HP sensor
Check for normal operation. If the operation is abnormal, replace the feed roller HP sensor.
3. Replace the feed roller encoder film.
4. Replace the feed roller encoder.
5. Replace the main controller PCB.
6.1.3.38 03870001-2015 Cut error
0013-2109
iPF5000
<Cause>
After roll media cutting, the multi sensor could not detect the media end.
<Probable fault location>
Media, multi sensor, cutter unit, cutter lifter unit, cutter drive unit, cutter driver PCB, carriage PCB, or main controller PCB
<Countermeasure>
1. Media check
If there is any print or stain in the detection area on the media or the media size is not the specified one, replace the media.
2. Multi sensor
Select [SERVICE MODE]>[DISPLAY]>[SYSTEM]>[SIZE CR] to check the value read by the multi sensor. If the value is wrong, replace the multi sensor.
3. Visual check
Remove foreign substances from the multi sensor, the cutter unit, the cutter lifter unit, and the cutter drive unit if any.
If the cutter unit, the cutter lifter unit, and the cutter drive unit is damaged or deformed, replace it.
4. Cable continuity check
If continuity of the cable between the multi sensor and the carriage PCB is abnormal, replace the cable.
5. Cable continuity check
If continuity of the cable between the cutter lifter unit, the cutter drive unit, and the cutter driver PCB is abnormal, replace the cable.
6. Replace the cutter driver PCB.
7. Replace the carriage PCB.
8. Replace the main controller PCB.
6.1.3.39 E194-4034 Sensor calibration error
0013-7519
iPF5000
<Cause>
Sensor calibration failed.
<Probable fault location>
Multi sensor, multi sensor base, carriage PCB, or main controller PCB
<Countermeasure>
1. Retry calibration in the service mode.
2. Visual check
Remove foreign substances from the multi sensor base if any.
3. Replace the multi sensor.
4. Cable continuity check
If continuity of the cable between the multi sensor and the carriage PCB is abnormal, repalce the cable.
5. Replace the carriage PCB.
6. Cable continuity check
If continuity of the cable between the carriage PCB and the main controller PCB is abnormal, replace the cable.
7. Replace the main controller PCB.