Canon iPF5000 - imagePROGRAF Color Inkjet Printer, Service Manual

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Chapter 6
6-1
6.1 Troubleshooting
6.1.1 Outline
6.1.1.1 Outline of Troubleshooting
0012-6598
iPF5000 / iPF5100
1. Outline
Troubles subject to troubleshooting are classified into those shown on the display (warning, error, and service call) and those not shown on the display.
2. Precautions for Troubleshooting
1) Check the environmental conditions and the media used for printing.
2) Before performing troubleshooting, make sure that all connectors and cables are connected properly.
3) When servicing the printer with the external cover removed and the AC power supplied, be extremely careful to avoid electric shock and shorting electrical
devices.
4) In the following sections, the troubleshooting steps are described such that the component related to the most probable cause of the problem will be repaired
or replaced first, being followed by components with less problem probability. If multiple components have the same problem probability, the steps are described
begging with the easiest one.
After performing each step, check to see if the problem has been resolved by making test prints. If the problem persists, proceed to the next step.
5) After completion of the troubleshooting, check that all connectors and cables have been reconnected and screws have been tightened firmly.
6) Whenever you have performed replacement or repair services, make test prints to check whether the problem has been resolved.
6.1.2 Troubleshooting When Warnings Occur
6.1.2.1 Ink Lvl: Chk XX (1000,1001,1002,1003,1004,1005,1006,1008,1009,100A,100B,100C)
0012-8580
iPF5000
XX stands for an ink name.
When a warning occurs, no code number is displayed. To view the warning history, select SERVICE MODE > DISPLAY > WARNING.
<Cause>
The electrodes attached to the hollow needle in the ink tank unit has detected that the ink level lowered below the specified one.
<Probable problem locations>
Ink tank, ink tank unit, main controller
<Remedy>
1. Check the ink level.
2. Replace the ink tank.
3. Check the connector of the ink tank unit.
4. Replace the ink tank unit.
5. Replace the main controller.
6.1.2.2 MTCart Full Soon (1100)
0012-8575
iPF5000
<Cause>
The maintenance cartridge is nearly full of waste ink (about 80% of the total capacity of the maintenance cartridge).
<Probable problem locations>
Maintenance cartridge, main controller
<Remedy>
1. Maintenance cartridge
Select SERVICE MODE > COUNTER > PRINTER > 1-INK to check the free space in the maintenance cartridge. If there is almost no free space, replace the
maintenance cartridge.
2.Replace the main controller
6.1.2.3 Mist Full Soon (1101)
0012-9335
iPF5000
<Cause>
The waste ink in the waste ink box is nearly full (about 97% of the total capacity).
<Probable problem locations>
waste ink box, main controller
<Remedy>
1. Replace the waste ink box.
After replacing the waste ink box, select SERVICE MODE > INITIALIZE > PARTS COUNTER > PARTS Vl to reset the waste ink counter.
2. Replace the main controller
6.1.2.4 GARO W12xx: xx stands for digits (1221,1222,1223,1225,1231,1232,1233,1234,1235)
0012-6617
iPF5000
<Cause>
The GARO command was erroneous during data reception.
<Probable problem locations>
Operation error, main controller
<Remedy>
1. Check the operation method and print again.
2. Replace the main controller.