Trouble Shooting Guide
imageRUNNER ADVANCE
C3530 Series
September, 2017
OIP Field Quality Assurance Div.
Page 1: ...Trouble Shooting Guide imageRUNNER ADVANCE C3530 Series September 2017 OIP Field Quality Assurance Div ...
Page 2: ...ooting Guide Please be advised of the release of Troubleshooting Guide for imagaRUNNER ADVANCE C3530 Series Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc Additional case s There is no additional case at September 2017 ...
Page 3: ... humidity environment 3 Image blanking on the leading edge of sheet with heavy paper under a low temperature environment 5 Malfunction 7 Measures when paper is not stapled corner double after installation Inner Finisher G1 H1 K1 7 Noise Odor 9 Noise an abnormal noise from meshing failure of tooth toner soiling inside the machine stained images due to disengagement between gears in the waste toner ...
Page 4: ...because of insufficient secondary transfer voltage Especially when the 2nd side has high density image the symptom is easy to occur Service work Reference Improving a state of preservation of paper may be effective in resolving a trouble in some cases Explain to a customer that unused or remaining paper should be stored by being covered with wrapping paper in a place avoiding direct sunlight Choos...
Page 5: ...2 sided mode change the value to 12 If the symptom occurs on the 2nd side in multi purpose tray 2 sided mode change the value to 13 The range of setting is from 11 to 43 11 by default b 2 Go to Service mode Level 2 Mode List COPIER Adjust HV TR and confirm if the setting value of TR ENV1 is set to 1 The range of setting is from 1 to 3 1 by default b 3 Choose the appropriate value from among the be...
Page 6: ...e transferred onto the paper This results in the above mentioned symptom This symptom is likely to occur when a rigid and thick coated paper is used under a low humidity environment where the set value of the secondary transfer voltage is high Service work Choose and perform among the below a b and c according to the conditions under which the customer is operating a Widen the trailing edge margin...
Page 7: ...e symptom occurs in 1 sided mode change the value to 41 If the symptom occurs on the second side in auto 2 sided mode change the value to 42 If the symptom occurs on the second side in multi purpose tray 2 sided mode change the value to 43 The range of setting is from 11 to 43 11 by default c 2 Go to Service mode Level 2 Mode List COPIER Adjust HV TR and confirm if the setting value of TR ENV1 is ...
Page 8: ...midity environment where the set value of the secondary transfer voltage is high Service work Choose and perform among the below a b and c according to the conditions under which the customer is operating a Widen the leading edge margin of the sheet a 1 Increase the setting value of Service mode Mode List COPIER Adjust BLANK BLANK T Change of the adjustment value by 1 increases the leading edge ma...
Page 9: ... Service mode Level 2 Mode List COPIER Adjust HV TR and change the setting value of TR ENV1 If the issue occurs in a low humidity environment under 6 11g m3 make sure that the value is set to 1 If the issue occurs in a normal humidity environment from 6 12 to 15 68g m3 make sure that the value is set to 2 If the issue occurs in a high humidity environment over 15 69g m3 make sure that the value is...
Page 10: ...return belt guide 1 on the front side slips into the edge of the assist unit sheet metal 2 due to this distortion paper in staple operation is caught on by the center return belt guide and is not fed up to the stapling position resulting in the above mentioned symptom Service work If the above mentioned symptom occurs remove the center return belt guide from slipping into state 1 Insert approx 20 ...
Page 11: ...emove the paper from the delivery outlet of Inner Finisher and perform stapling corner double operation to check that the symptom no longer occurs If the symptom does not improve then check other factors 8 ...
Page 12: ...il in the machine or stained images may occur Cause If the claw a of laser wiper guide 1 of waste toner drive assembly comes off 31T 15T gears 2 and 21T gear 3 do not mesh with each other b and that results in the above mentioned symptom Service work When the aforementioned symptom occurs remedy the part by implementing the following procedure 1 Open the cover front in accordance with the Service ...
Page 13: ...rmly b when it is attached to the laser wiper guide If the gear is not fixed firmly fit again the 21T gear 2 in the position until it clicks and make the shaft visible c 4 Mount the left cover upper and then close the front cover 10 ...
Page 14: ...AX Clear ALL in a state that FAX jobs still remain the data inconsistencies of FAX history data are detected at the time of turning ON OFF main power supply of the engine and then that results in the above symptom Service work When E674 0100 continuously occurs even the main power supply of engine has been turned OFF ON execute again Service Mode Mode List FAX Clear ALL and then turn OFF ON the ma...
