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Canon 

 imageRUNNER ADVANCE C9000S PRO Series Service Guide

 

IX. 

Product Technical Support Offerings 

A.  Dealer Support Requirements 

imageRUNNER ADVANCE C9000S PRO  Series  Technical Training is 
required to receive technical support for the imageRUNNER ADVANCE 
C9075S PRO and imageRUNNER ADVANCE C9065S PRO products. Refer 
to the Canon Technical Support Center (

TSC

) for further details.   

To ensure that every dealer receives the highest level of support and help to 
resolve the end user’s problems quickly and accurately, we recommend the 
following to maximize your technical support request: 

•

  Your support personnel should check technical documentation (User 

Manuals,  Technical Publications, etc.) and the e-Support Web site (24 
hours a day, 7 days a week) before calling Canon USA’s TSC (Technical 
Support Center), since your concern may have already been addressed 
and documented. 

•

  Have your Support ID number ready when you call the TSC, and make 

sure that you are where the engine or application is located and 
accessible. This dramatically improves the TSC’s ability to help 
troubleshoot the problem, and eliminate the “guesswork” when 
answering a specific question. This also helps to supply you with 
answers that are more accurate. 

•

  Provide the serial number of the installed engine or application you want 

to troubleshoot. While the serial number is required to access support, it 
also provides the Support Specialist with information about previous 
calls for support. 

•

  Make sure to provide environment-specific information, and any other  

site-specific variables. 

•

  Submit and update your profile information, such as cell phone number, 

e-mail address, and company address on the e-Support Web site in the 
Current Profile section. You can also call Canon USA’s TSC. Accurate 
profile information enables you to contact support personnel faster, and 
is necessary, if more information is required from the caller later. 

•

  Have a Dealer Technician or Systems Engineer call Canon USA with 

what resolved your issue. This information is helpful, and enables a 
Support Specialist to assist other callers who may have the same 
problem. 

 

 

imageRUNNER ADVANCE C9000S PRO Series Service Guide  

March 2015 

Revision 2 

 

Page 59

 

Summary of Contents for imageRUNNER ADVANCE C9065S PRO

Page 1: ...Canon Service Guide ...

Page 2: ...ING TO THE imageRUNNER ADVANCE C9000S PRO SERIES SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES AND SPECIFICATIONS LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED ...

Page 3: ...ted States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Web sites noted above Please make certain that you are ...

Page 4: ...klet Finisher A1 11 6 Staple Finisher A1 11 7 Document Insertion Unit H1 11 8 Paper Folding Unit G1 11 9 Puncher Unit BF1 12 10 Professional Puncher C1 With Integration Unit 12 B System Options 13 1 Océ PRISMAprepare 13 2 Océ PRISMAaccess 13 3 Remote Viewer B1 14 C Operator Attention Light 14 IV Productivity Features 15 A Customer Expectations Document 15 B Serviceability 15 C Remote Support Servi...

Page 5: ...em Engineer Requirements 34 I Hard Disk Drive Handling 35 J Consumables 36 K Periodically Replaced Parts 37 L Consumable Parts 38 M Main Engine Fixing Unit and ITB Unit 40 N Periodic Replacement Parts 41 O Periodic Maintenance 42 P Special Tools 44 Q Soft Counter 45 VIII Suggested End User Customer Service Offerings 46 A Monthly Copy Volume 46 B Limited Warranty Support 47 1 End User Limited Warra...

Page 6: ...e Guide X Appendix 68 A Specifications 68 B Warranty 77 1 Main Unit Limited Warranty 77 2 GPR 32 33 Drum Unit Limited Warranty 78 C List of Tables 79 D List of Figures 79 imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page v ...

Page 7: ...ories with the Océ PRISMAsync Controller and operation management This imageRUNNER ADVANCE C9000S PRO Series consists of the following configurations The imageRUNNER ADVANCE C9075S PRO a Segment 5 device that prints and copies color letter sheets at speeds of up to 70 ppm pages per minute and B W Black White letter sheets at speeds of up to 75 ppm The imageRUNNER ADVANCE C9065S PRO a Segment 4 dev...

Page 8: ... and finer grain The smaller size produces higher image quality and higher detail With the pQ toner that does not require oil based fusing fuser marks no longer appear on the final output producing high quality output As an Energy Star Partner Canon U S A Inc has determined that the imageRUNNER ADVANCE models meet the Energy Star guidelines for energy efficiency1 1 If any options are installed the...

Page 9: ...ory Standard Maximum 2GB 2 5GB HDD Memory Standard Maximum 80GB 1TB DADF Standard Single Pass Duplexing ADF Capacity Up to 300 sheets Multiple Copies 1 9 999 Resolution Copy 600 x 600 dpi Print 1200 x 1200 dpi Operator Panel Standard Toner Yield 5 0 Coverage Black Up to 72 000 Color Up to 54 000 Drum Yield Black Up to 530 000 Letter Up to 550 000 Letter Color Up to 174 000 Letter Power Requirement...

Page 10: ...win Loop 32 Hole Punch LTR A1 8 3028B003AA Color Coil 44 Hole Punch LTR A1 8 3028B004AA Velo Bind 11 Hole Punch LTR A1 8 3028B005AA 2 Item Numbers and Part Numbers are subject to change without notice 3 Includes Main unit Single Pass Duplexing Automatic Document Feeder Color Image Reader Océ PRISMAsync Controller Operation Panel 2 x 1 100 Sheet Paper Drawers 2 x 550 sheet Paper Cassettes Buffer Pa...

Page 11: ... the USB Key and USB Stick 1060084290 Supplies Consumables Stamp Ink CRG C1 1857B001AA Stamp Unit B1 1858B001AA Staple G1 for Staple Finisher A1 Booklet Finisher A1 12 6788A001AC Staple Cartridge H1 6789A001AC Staple H1 for Staple Finisher A1 Booklet Finisher A1 13 6790A001AA Staple P1 for Booklet Finisher A1 14 1008B001AA GPR 32 33 Black Drum Unit 2780B003AA GPR 32 33 Color Drum Unit 2781B004BA G...

Page 12: ...ts shown are for reference purposes only and are subject to change without notice Main Unit Drum cartridge Bk Drum cartridge C Drum cartridge M Drum cartridge Y Drum warranty card Installation Check List PRISMAsync Controller separate Package imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 6 ...

Page 13: ...e scheduling tool Considerable processing power Advanced intelligent color management for high quality documents The optional Océ PRISMAprepare software the allows the end user to preview documents onscreen B Operator Panel The imageRUNNER ADVANCE C9000S Series is integrated with an Operator Panel with a unique graphical user interface for end user and service technician accessibility The Super VG...

Page 14: ...e end user can define the number of overwrite passes manually The hard disk random erase functionality Data Erase Kit which is available for the imageRUNNER ADVANCE C9000S PRO Series is part of the e shredding license Note e shredding has an impact on product performance Depending on the e shredding settings number of overwrites and the complexity of the processed job data an impact of 10 to 40 ca...

Page 15: ...e Queues Hot Folders A1 This option enables the possibility to create multiple Line Printer Remote LPR queues or PS PDF hot folders to automate the customer s workflow for repetitive jobs imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 9 ...

Page 16: ...er feed as well as roller pick up paper feed The POD Deck Lite A1 cannot be installed with the Paper Deck Lite B1 or the Multi Drawer Paper Deck A1 3 Multi Drawer Paper Deck A1 The Multi Drawer Paper Deck A1 is a three drawer Accessory with a capacity of up to 6 000 sheets up to 2 000 sheets per drawer The Multi Drawer Paper Deck A1 supports paper sizes of up to 13 x 19 2 in weights ranging from 1...

Page 17: ... for up to 100 sheets and supports paper weights of up to 110lb cover The Staple Finisher A1 has three output trays with an output capacity of up to 4 250 sheets Letter Sample Tray up to 250 sheets Top Tray up to 1 500 sheets Bottom Tray up to 2 500 sheets The Staple Finisher A1 cannot be installed with the Booklet Finisher A1 or Copy Tray P1 7 Document Insertion Unit H1 This Document Inserter Uni...

Page 18: ...klet Finisher A1 10 Professional Puncher C1 With Integration Unit The Professional Puncher C1 provides users with a variety of punch patterns The punch patterns are available as die sets easily replaced by the user The Professional Puncher Unit C1 combined with the Professional Puncher Integration Unit B1 provides the end user with the ability to create off line plastic spiral bound books This opt...

Page 19: ...tilize a license of Océ PRISMAprepare Adobe Acrobat Version 9 or later must be installed on each Personal Computer PC that will utilize a license of Océ PRISMAprepare PRISMA Systems Training is required to sell and support Océ PRISMAprepare See the PRISMAprepare and PRISMAaccess Software Solutions Guide for more details 2 Océ PRISMAaccess The optional Océ PRISMAaccess is an enterprise job submissi...

Page 20: ... Attention Light is mounted on top of the imageRUNNER ADVANCE and helps the end user to monitor the status of the imageRUNNER ADVANCE from a distance The light s colors match the printer status displayed on the dashboard of the Operator Panel Red The machine has stopped Operator attention is required i e a required media type is not available or an error has occurred Orange The machine will stop s...

Page 21: ... purchase Each model in this imageRUNNER ADVANCE Series will have its own CED which can be found on the Canon USA e Support website B Serviceability The imageRUNNER ADVANCE models are designed to improve serviceability quality and deliver lower service costs resulting in increased dealer service profitability The overall design of the imageRUNNER ADVANCE models enables a reduction in the time requ...

Page 22: ...or a systems engineer but is not required to sell or service the imageRUNNER ADVANCE C9000S Series product However The PRISMA Systems Training course is required to sell and service the Océ PRISMAprepare and Océ PRISMAaccess software In addition PRISMA Systems Training is required to receive support for Océ PRISMAprepare and Océ PRISMAaccess By meeting these requirements a dealer can be confident ...

Page 23: ...o distinct paths one for technicians and one for system engineers The imageRUNNER ADVANCE Systems Training program is the foundational program serving as the gateway course and is required to complete either the technician or system engineer learning path Technicians and system engineers will learn in the imageRUNNER ADVANCE Systems course everything from key operations security send features netw...

Page 24: ...re imageRUNNER ADVANCE C7000 Series Hardware PRISMAsync Hardware Training Program C Technician Training Technician training is designed for field technicians and systems engineers who will be responsible for the supporting the imageRUNNER ADVANCE C9000S PRO Series 1 Online Courses Technician Training The online Systems and Hardware modules are available on e Support You can view the course overvie...

Page 25: ...echnician and Systems Engineer the ability to support the imageRUNNER ADVANCE C9000S PRO Series and meet the needs of your customers These Classroom courses will address the following components imageRUNNER ADVANCE Systems Introduction Overview New UI Remote UI Send Options Network Options Print Expansion Options imageRUNNER ADVANCE Security imageRUNNER ADVANCE Essentials UGW and CDS PRISMAsync Ha...

Page 26: ...ertification of the Applied Technology or equivalent and Basic Color Principles courses 4 Training Facilities Training is available in the following regional training center Itasca Illinois The online portion is located in the eLearning Center on the e Support Center website http www support cusa canon com imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 20 ...

Page 27: ...five 5 day a hands on activity filled classroom course that includes a final examination Canon USA recommends that all systems engineers who will service and support the imageRUNNER ADVANCE C9000S PRO Series devices successfully complete this course to ensure they are prepared to support these products and customers The PRISMA Five Day Systems Training Program specifically focuses on the most prom...

Page 28: ...he course completion The student will be provided a printed TRG Technical Reference Guide that can be taken with them upon completion of the class F Student Feedback and Course Follow up All students attending the classroom course at a Canon regional training center will be asked to complete a 10 question feedback survey In addition all students completing the technical training classroom course w...

Page 29: ...er and accessories for proper operation Confirm that a single phase 120V 20A NEMA 6 15R and a single phase 120V 20A NEMA 5 20R receptacles are available prior to installation Power and Plug Requirements for Main Unit and Accessories Table 4 Description Power Supply Plug Specifications imageRUNNER ADVANCE C9000S PRO Series 208V 15A NEMA 6 15 Paper Deck Unit A1 From the Main Unit N A POD Deck Lite A...

Page 30: ...9065S PRO Main Unit Power Receptacle Table 5 imageRUNNER ADVANCE C9000S PRO Series Main Unit NEMA 6 15R Receptacle Accessories Power Receptacle Table 6 PRISMAsync Controller and Accessories NEMA 5 15 Receptacle imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 24 ...

Page 31: ...75 932 mm PRISMAsync Controller 16 5 420 mm 7 9 200 mm 16 9 430 mm Buffer Pass Unit F1 40 0 1 016 mm 7 0 178 mm 25 0 635 mm Paper Deck Unit A1 22 4 570 mm 12 75 323 mm 23 583 mm POD Deck Lite A1 22 4 570 mm 23 66 601 mm 24 5 621 mm Multi Drawer Paper Deck A1 41 1 040 mm 37 4 950 mm 31 4 797 mm Staple Finisher A1 19 41 1 040 mm 30 8 782 mm 30 13 765 mm Booklet Finisher A1 19 41 1 040 mm 35 3 896 mm...

Page 32: ...imensions Diagram Table 9 Approx 36 8 Provide at least 39 4 behind the machine and 19 7 in front and on the sides of the machine with all doors and access panels open Approx 65 0 imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 26 ...

Page 33: ...d I F unit 21 9 555 mm Document Insertion Unit 13 2 336 mm 26 5 746 mm with the Insertion Feed Tray Buffer Pass 5 4 136 mm Main Unit 27 1 689 mm Paper Deck 12 7 323 mm POD Deck Lite 23 7 601mm Saddle Finisher 35 3 896 mm Multi Drawer Paper Deck 37 4 950 mm 185 4 699 mm imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 27 ...

Page 34: ...et Finisher A1 9 PRISMAsync Controller NOTES Provide 19 75 500 mm on the sides and the front of the machine for unrestricted operation including the opening of the main unit and accessory doors With the main unit only provide at least 4 100 mm behind the machine to the wall for unrestricted operation including the opening of the main unit doors With the accessories attached provide at least 31 5 8...

Page 35: ...scription Estimated Time Main Unit and Buffer Pass Unit 45 minutes PRISMAsync Controller 15 minutes Operator Panel 15 minutes Operator Attention Light 5 minutes Duplex Color Image Reader Unit A1 10 minutes Paper Deck Unit A1 14 minutes Paper Deck Heater Unit A1 19 minutes POD Deck Lite A1 17 minutes Multi drawer Paper Deck A1 20 minutes Buffer Pass Unit F1 8 minutes Staple Finisher A1 8 minutes Bo...

Page 36: ...2 0 recommended or 1 1 Display VGA 640 x 480 resolution or better 256 colors or more Operating System any of the following Microsoft Windows 2000 Server Professional Microsoft Windows XP Professional or Home Edition Network connection 10Base T 100Base TX or a PCMCIA slot for an Ethernet card 2 PRISMAsync Controller Firmware CAUTION The parameters of the USB flash drive used as the USB stick and US...

Page 37: ...SB flash drive would be lost This will include any system backup data a PRISMAsync Controller System Backup A USB flash drive USB key is included with the PRISMAsync controller The USB Key is available to save a back up of the PRISMAsync controller system and licenses It is highly recommended that a service technician system engineer create a system backup to the USB key after device installation ...

Page 38: ...irmware update the installed licenses can be restored using the USB key Once the USB stick has been used to update firmware on the PRISMAsync controller it cannot be used again to update firmware until the preparation process has been repeated 3 imageRUNNER ADVANCE Firmware Update The Service Support Tool21 Version 4 52 or later is available via the Canon USA e Support Center website for updating ...

Page 39: ...NNER ADVANCE G PRISMAprepare and PRISMAaccess Activation To activate the Optional Océ PRISMAprepare and Océ PRISMAacces applications the end user or dealer will need to complete the software Fulfillment Authorization Form provided with the package of PRISMAprepare and PRISMAacces software Complete the form with the following information The Server Name MAC Address or Host ID of the PC E mail Addre...

Page 40: ...onal Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server 2003 32 and 64 bit versions Windows Vista 32 bit Mac OS versions 10 1 5 and up for PS PCL and versions 10 2 8 10 4 2 for UFR II 5 Network Operating Systems Novell NetWare 3 x 4 x 5 x and 6 x Windows NT 2000 2003 Mac OS X 6 Protocols TCP IP IPX SPX NetBIOS AppleTalk 7 Printing 8...

Page 41: ...kept in its original package until it is installed into the main body Exemption clause Canon USA or any of its affiliates or dealers will not be liable for any damages for loss of data received or stored on the hard disk including loss arising from lost opportunity to use such data even if Canon is informed of the possibility of such damages Therefore it is recommended not to permanently store dat...

Page 42: ...led in Service Mode thereby allowing replacement of a bottle at any time by the end user customer Please see the Service Manual for details Main Unit Consumables List Table 12 Description Part Number2 Quantity Estimated Life copies prints23 Remarks GPR 32 Black Drum Unit 2780B003AA 1 530 000 imageRUNNER ADVANCE C9075S PRO 550 000 imageRUNNER ADVANCE C9065S PRO GPR 32 Color Drum Unit 2781B004AA 1 1...

Page 43: ...Wire Cleaning Pad Holder FL2 2720 000 1 150 000 Grid Plate FC8 2295 000 1 150 000 Grid Cleaning Pad FL3 4090 000 1 150 000 Ozone Filter FL3 4101 000 2 500 000 Primary Charging Dustproof Filter FL2 0439 000 1 500 000 Fixing Dustproof Filter FL2 8946 000 1 500 000 Pressure Thermistor 1 FK2 7870 000 1 1 000 000 imageRUNNER ADVANCED C9075S PRO 1 108 000 imageRUNNER ADVANCED C9065S PRO Pressure Thermis...

Page 44: ...er FL2 8873 000 1 550 000 Right Deck Pickup Roller Left Deck Pickup Roller FC5 2524 000 2 500 000 Right Deck Feed Roller Left Deck Feed Roller FC5 2526 000 2 500 000 Right Deck Separation Roller Left Deck Separation Roller FC5 2528 000 2 500 000 Cassette 3 Pickup Roller Cassette 4 Pickup Roller FC5 2524 000 2 500 000 Cassette 3 Feed Roller Cassette 4 Feed Roller FC5 2526 000 2 500 000 Cassette 3 S...

Page 45: ... Part Number2 Quantity Estimated Life copies prints 23 Remarks Pickup roller FC8 5577 000 1 80 000 pages Feed roller 1 FL2 9608 000 1 80 000 pages Separation roller FB2 7777 000 1 80 000 pages Dust colleting FC8 5727 000 8 80 000 pages Dust colleting type E FC8 5633 000 2 80 000 pages Paper Deck Unit A1 Consumable Parts List Table 15 Description Part Number2 Quantity Estimated Life copies prints 2...

Page 46: ...B Unit As an option Canon USA has made available Main Engine Fixing Unit and ITB Unit for replacement as single units The Fixing Unit and ITB Unit consist of consumable and periodically replaced parts These assemblies are designed to be replaced by the service technician only in extreme circumstances where replacing consumable and periodically replaced parts of the Fixing Unit or ITB Unit does not...

Page 47: ...Transfer Charging Wire Cleaning Pad Holder FL2 2720 000 1 150 000 Grid Plate FC8 2295 000 1 150 000 Grid Cleaning Pad FL3 4090 000 1 150 000 Ozone Filter FL3 4101 000 2 500 000 Primary Charging Dustproof Filter FL2 0439 000 1 500 000 Fixing Dustproof Filter FL2 8946 000 1 500 000 Pressure Thermistor 1 FK2 7870 000 1 1 000 000 imageRUNNER ADVANCED C9075S PRO 1 108 000 imageRUNNER ADVANCED C9065S PR...

Page 48: ...er Catch Sheet color Δ Clean when replacing the Color Drum Unit Toner Catch Tray black Δ Toner Blocking Plastic Sheet Δ Clean with lint free paper Primary Charging Wire Primary Charging Wire Cleaning Pad Slider Primary Charging Wire Cleaning Pad Holder Pre transfer Charging Wire Pre transfer Charging Wire Cleaning Pad Slider Pre transfer Charging Wire Cleaning Pad Holder Grid Plate Grid Cleaning P...

Page 49: ...e Fixing Belt Apply grease to all gear teeth Cleaning of oil stain on the Contact Roller of Pressure Belt Position Sensor and the lower side of Lower Unit Δ Clean when replacing the Pressure Belt Fixing Inlet Guide Sensor Flag Δ Clean when replacing the Fixing Inlet Guide Sensor Flag Pressure Thermistor 1 Pressure Thermistor 2 Fixing Belt Unit Every 400 000 Pressure Belt Unit Right Deck Pickup Rol...

Page 50: ... FY9 3038 000 A Used as a probe extension when making electrical checks Tester Extension Pin L Shaped FY9 3039 000 A Used as a probe extension when making electrical checks Mirror Positioning Tool FY9 3046 040 B Used for positioning mirror mounts CA 1 Test Sheet FY9 9030 000 A Used for adjusting checking images Electrode for checking potential sensor FY9 3057 010 B Surface potential sensor for zer...

Page 51: ...le 22 Counter Meter Number Counter Description from Service Manual Default Display Adjustability of Display 1 101 Total 1 On May not be changed 2 108 Total B W 1 On May be changed via Service Mode setting to any available counter 3 229 Copy Full Color Single Color Large On 4 230 Copy Full Color Single Color Small On 5 321 Print Full Color Single Color Large On 6 322 Print Full Color Single Color S...

Page 52: ...00 150 000 Up to 350 000 imageRUNNER ADVANCE C9065S PRO Approximately 30 000 110 000 Up to 330 000 Monthly Print Copy Volume Definitions Table 24 Monthly PCV Type Description Optimum Performance Range This is the print copy volume range that the equipment was intended to run on a regular basis to maintain a high level of performance and print copy quality Running the equipment within this range en...

Page 53: ...s Limited Warranty located in the Appendix 2 GPR 32 33 Drum Unit Limited Warranty Full Credit Black Drum Unit 1 000 prints or copies or a combination of both or 30 days after delivery to the original purchaser whichever comes first Color Drum Unit 1 000 prints or copies or a combination of both or 30 days after delivery to the original purchaser whichever comes first Prorated Credit Black Drum Uni...

Page 54: ...ve reimbursement for in warranty part failures The flat rate credit is a percentage of your eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon Network Access section of Canon USA s ISG Central Web site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that have...

Page 55: ...onal information on the Flat Rate Program is located on the Canon USA s e Support Web site at http www support cusa canon com as shown in Figure 2 Figure 2 e Support Flat Rate Program imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 49 ...

Page 56: ...tab Part Repair Facilities Repairable Parts List See Figure 3 e Support Authorized Parts Repair Facilities for more details Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Customer Service 1 800 883 1001 Technical Support 1 800 798 1814 Technica...

Page 57: ...ver 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history log must include the following Dealer Name Part Description Machin...

Page 58: ...y the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 4 e Support e Tag imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 52 ...

Page 59: ...de the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim form accompanied by a copy of the e Tag warranty claim form the machine ...

Page 60: ...the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web site a e Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 6 ISG Central imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 54 ...

Page 61: ... already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 5 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Note e Tag warranty claims are connected to the e Support ID number that is entered Therefore it is highly recomm...

Page 62: ...To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 9 ISG Central imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 56 ...

Page 63: ...y and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen shots Figure 10 CNA Warranty Credit Inquiry Figure 11 CNA Flat Rate Warranty Reimbursement Search imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 57 ...

Page 64: ...nd Next Day Early AM Pickup Rush Spot Table 25 Parts Order Center Days and Hours of Operation Days of Operation Hours of Operation Parts Order Center Telephone Number Monday Friday 9 00 AM 7 00 PM Eastern Standard Time Canon Parts Order Center 866 481 2569 Monday Friday 27 7 00 PM 9 00 AM Eastern Standard Time 24 7 Call Center 800 263 9271 Saturday SundayError Bookmark not defined All National Hol...

Page 65: ...ted and accessible This dramatically improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support S...

Page 66: ...uring the call Calls that cannot be resolved during the initial call and require escalation need to follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities are as follows All technical support for the end user is provided solely by the contracted servicing Dealer The Canon USA TSC will be the central cont...

Page 67: ... End User Contacts Servicing Dealer Servicing Dealer Contacts Canon USA TSC Canon USA Technical Support Center 1 800 528 2830 Canon USA Digital Solutions Specialist Systems Engineers Canon USA Engineering Status Modify Assistance Required Update Case Update Case Update Case imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 61 ...

Page 68: ... designed to function as both an information resource and a diagnostic tool for Canon dealership s technicians equipped with laptops or for dealer in house help desk environments Figure 12 NAVI Login Screen Figure 13 NAVI Screen imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 62 ...

Page 69: ... b Benefits Improves the time to resolution for the more challenging technical situations faced in the field Increases customer satisfaction by increasing the number of first visit problem resolutions thereby reducing the number of required second visits Reduces the chances of incorrect or unnecessary parts usage with NAVI s diagnostic abilities and reference information Enables device engine repo...

Page 70: ... and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data If you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates to each imageRUNNER ADVANCE model s Update Data Pack are available for download from the ...

Page 71: ...es Technical Publications and other information via e mail Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases To access e Support you must first register for an e Support ...

Page 72: ...staff Please contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central Figure 16 ISG Central Login Screen When an end user logs on to the ISG Central Web site he she must select the Engineering Services and Solutions button to access the Service Guides area of the Web site as shown below Figure 17 ISG Central Welcome Page imageRUNNER ADVAN...

Page 73: ...Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide Figure 18 ISG Central Engineering Services and Solutions Page imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 67 ...

Page 74: ...se TX 1000 Base T Others USB 2 0 1 At Operator Panel Copy Print Speed Bk Color Letter Up to 75 70 ppm Up to 65 65 ppm FCOT B W Color Approximately 15 seconds Approximately 15 seconds FPOT B W Color Approximately 8 seconds Approximately 8 seconds Warm Up Time at room temp of 20 From Power On Approximately 6 minutes Approximately 5 minutes From Sleep Mode Approximately 6 minutes Approximately 5 minu...

Page 75: ...ed Pre Punched Transparency Tab Bond Letterhead Stack Bypass 14 lb bond 110 lb cover 52 g m 2 300 g m 2 Thin Plain Heavy Color Recycled Pre Punched Transparency Tracing Labels Bond Letterhead Coated Textured Envelopes Duplexing Standard Automatic Trayless Duplexing Dimensions H W D 55 1 x 44 1 x 36 75 1 400 mm x 1 120 mm x 932 mm with the Automatic Document Feeder and Operation Panel in the left m...

Page 76: ...kg Paper Deck Unit A1 Table 29 Item Specification Paper Sizes LTR Paper Weight Paper Types 14 lb bond to 80 lb cover 52 to 220 g m2 Thin Plain Heavy Color Recycled Pre Punched Paper Deck Capacity Up to 3 500 sheets 20 lb bond 80 g m2 Power Requirement Maximum Power Consumption From main unit Approximately 44 W Dimensions H W D Weight Approximately 22 1 2 x 12 3 4 x 22 570 mm x 323 mm x 583 mm Appr...

Page 77: ...ss than 16 lb bond 60 g m2 Paper Capacity Tray A Up to LTR STMTR EXEC 1 500 sheets or 7 195 mm in height 13 x 19 12 x 18 11 x 17 LGL LTRR 750 sheets or 3 7 8 97 mm in height Tray B Up to LTR Up to 250 sheets or 1 32 mm in height 13 x 19 12 x 18 11 x 17 LGL LTRR EXEC Up to 125 sheets or 5 8 16 mm in height Tray C Up to LTR Up to 2 500 sheets or 12 325 mm in height STMTR EXEC Up to 1 250 sheets or 6...

Page 78: ...x 17 LGL LTR LTRR EXEC Saddle Stitch 13 x 19 12 5 8 x 17 11 16 320 x 450 mm 12 x 18 11 17 LGL LTRR Saddle Stitching Saddle Stitch Capacity Up to 20 sheets including 1 cover page 110 lb bond 300 g m2 20 lb bond 80 g m2 Tray Capacity Up to 1 to 5 sheets 25 sets 6 to 10 sheets 15 sets 11 to 16 sheets 10 sets 17 to 20 sheets 5 sets Saddle Fold Up to 5 sheets 20 lb bond 80 g m2 Power Requirement Maximu...

Page 79: ...or power Professional Puncher Integration Unit B1 120V 60Hz 15A NEMA 5 15P Dimensions H W D Weight Professional Puncher C1 Approximately 41 x12 x 31 1 040 mm x 305 mm x 792 mm Approximately 176lb 80 kg Professional Puncher Integration Unit B1 Approximately 41 x 10 1 8 x 31 1 040 mm x 250 mm x 792 mm Approximately 88 2lb 40 kg Document Insertion Unit H1 Table 36 Item Specification Paper Sizes 13 x ...

Page 80: ...mmer A1 Table 38 Item Specification Trimming Method Face Trim Paper Sizes 13 x 19 12 5 8 x 17 11 16 320 mm x 450 mm 12 x 18 11 17 LGL LTRR Custom Size 8 1 4 x 11 to 13 x 19 1 4 210 mm x 279 mm to 330 2 mm x 487 7 mm Paper Weight Paper Types 16 lb bond to 110 lb cover 60 g m2 to 300 g m2 Thin Plain Heavy Recycled Color Coated Trimming Width 2 mm to 20 mm Maximum Number of Sheets Trimmed Up to 40 sh...

Page 81: ... specific setup Bios recognition USB HDD device USB key technology SLC Single Level Cell Mandatory Encryption No hardware data encryption software on the USB key allowed U3 support Not allowed Biometric support Not allowed Micro Drive Not allowed Ready Boost certified Yes mandatory Minimal Throughputs File size 512B 32kB 256kB 2MB 64MB Read 1 5 MB s 8 MB s 20 MB s 23 MB s 24 MB s Write 0 1 MB s 0 ...

Page 82: ...Chinese 1 font for traditional Chinese Korean 1 font for Korean Spot Color Libraries HKS K HKS K 3000 HKS N HKS N 3000 Pantone Goe Uncoated Coated Pantone Solid Uncoated Coated USB Printing PDF PS via USB connection on the operator panel Compatibility with all USB storage devices cannot be guaranteed Power Source Including the Operator Panel and Attention Light 100 240 V 15 A 50 to 60 Hz Maximum P...

Page 83: ...Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide B Warranty 1 Main Unit Limited Warranty imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 77 ...

Page 84: ...Canon imageRUNNER ADVANCE C9000S PRO Series Service Guide 2 GPR 32 33 Drum Unit Limited Warranty imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 78 ...

Page 85: ...Table 23 46 Monthly Print Copy Volume Definitions Table 24 46 Table 25 Parts Order Center Days and Hours of Operation 58 Canon USA Support Escalation Flow Chart Table 26 61 imageRUNNER ADVANCE C9075S PRO C9065S Table 27 68 Duplex Color Image Reader Unit A1 Table 28 70 Paper Deck Unit A1 Table 29 70 POD Deck Lite A1 Table 30 70 Multi Drawer Paper Deck A1 Table 31 71 Staple Finisher A1 Table 32 71 B...

Page 86: ... 12 NAVI Login Screen 62 Figure 13 NAVI Screen 62 Figure 14 e Support NAVI s Mini Home Page 64 Figure 15 The Canon e Support Center Login 65 Figure 16 ISG Central Login Screen 66 Figure 17 ISG Central Welcome Page 66 Figure 18 ISG Central Engineering Services and Solutions Page 67 imageRUNNER ADVANCE C9000S PRO Series Service Guide March 2015 Revision 2 Page 80 ...

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