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Canon imageRUNNER ADVANCE C7260, Basic Operation Manual

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Canon imageRUNNER ADVANCE C7260 Basic Operation Manual Download Page 195

195

Tr

oubleshooting

 

 

   Professional Puncher Integration Unit-B1 (Optional) 

 If a paper jam occurs inside the Professional Puncher Integration Unit-B1, a screen prompting you to remove the jammed paper 
appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while 
referring to the directions that appear on the touch panel display, to remove the jammed paper. 
  

Do not place objects in the open space inside the Professional Puncher Integration Unit-B1, as this may 
cause the machine to malfunction.

 

  

 

 

•   The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper. 

  

 

 *Front  Cover 

•   The Professional Puncher Integration Unit-B1 is an optional product. 

Summary of Contents for imageRUNNER ADVANCE C7260

Page 1: ...ENG After you finish reading this guide store it in a safe place for future reference Basic Operation Guide ...

Page 2: ...ions How to Make a Copy 28 Things You Can Do with the Copy Functions 30 Sending a Fax 34 Things You Can Do with the Fax Functions 36 Sending Scanned Data E Mail I Fax File Servers 40 Things You Can Do with the Scan and Send Functions 42 Storing Scanned Data 46 Things You Can Do with the Scan and Store Functions 48 Printing Stored Data 50 Sending Stored Data 52 Things You Can Do with the Access Sto...

Page 3: ...uency of Paper Jams 241 Clearing Staple Jams For Optional Products 242 If Memory Becomes Full During Scanning 254 When an Error Message Is Displayed 256 When an Error Code Is Displayed 257 Printer Fax Driver Troubleshooting 258 Service Call Message 259 Frequently Asked Questions 266 ...

Page 4: ...ace for future reference Describes the settings required before using functions such as the network settings for sending e mail Describes how to add applications and update the firmware Setup Guide ENG Setup Guide After you finish reading this guide store it in a safe place for future reference Basic Operation Guide This Manual Provides an overview of the functions and describes the basic operatio...

Page 5: ...the machine correctly and avoid damage to the machine or property Indicates a clarification of an operation or contains additional explanations for a procedure Reading these notes is highly recommended Indicates an operation that must not be performed Read these items carefully and make sure not to perform the described operations Driver Installation Guide Provides instructions on installing the p...

Page 6: ...l CD ROM into your computer 2 Drag and drop the iRADV_C9280 PRO_Manual_us folder to the location you want to save it 3 Double click the index html file inside the iRADV_C9280 PRO_Manual_us folder to display the e Manual Depending on the operating system you are using a security protection message may appear In this case allow the content to be displayed When you start the e Manual the following pa...

Page 7: ...e information of optional product and software 8 Select from purpose This section includes the introduction of functions of the machine for each purpose 9 Office Locations Inquiries for the machine are displayed 10 Trademarks The trademarks are displayed 11 Copyright The information of copyrights is displayed 12 Disclaimers The disclaimers are displayed Performing a Search Enter a keyword in the e...

Page 8: ...8 MEMO ...

Page 9: ...This Machine Can Do 10 Main Power and Energy Saver Key 12 Parts and Their Functions 14 External View 14 Internal View 16 Control Panel and Touch Panel Display 18 Upright Control Panel 18 Control Panel Flat 20 Main Menu Screen Settings 23 Changing Settings According to Your Needs 25 ...

Page 10: ...ltitasking machines What This Machine Can Do Copy You can make two sided copies from one sided originals or copy two pages onto one side of the paper to reduce printing cost There are other modes such as the Collate modes p 28 Fax Scanned documents as well as stored files and computer data can be sent by facsimile You can also send documents to multiple addresses and forward received facsimile to ...

Page 11: ...AIN compatible computer software You can scan up to 11 x 17 in size at a resolution of 600 x 600 dpi See e Manual Scanner Print Secured File You can send print data protected with a PIN password from a computer to the machine This data can be printed only by entering the correct PIN password on the machine This enables you to print without unauthorized people viewing your data See e Manual Secure ...

Page 12: ... and Energy Saver Key This section describes how to use the main power switch and the Energy Saver key Do not connect or disconnect the power cord with wet hands as this may result in electrical shock If you are using a login service log in using the procedure for the login service you are using If the main power indicator on the control panel does not light even though the main power switch is ON...

Page 13: ...he Fax I Fax function Sending or receiving I fax or fax documents cannot be done when the main power is turned OFF If the message Backing up stored data from the Remote UI is displayed on the touch panel display do not turn the main power OFF This may cause the machine to fail to back up the stored data Data stored in the machine may be damaged if the Advanced Box is accessed by another imageRUNNE...

Page 14: ...1 and Copy Tray P1 are attached 2 4 3 10 8 9 11 15 14 19 17 16 18 1 12 13 6 7 5 For the imageRUNNER ADVANCE C7270 C7260 The Duplex Color Image Reader Unit F1 and Copy Tray P1 are attached 2 Parts and Their Functions This section provides you with the names and functions of all the parts of the machine ...

Page 15: ...ing a paper jam inside the main unit 8 Paper Drawer 3 4 Holds up to 550 sheets of paper 20 lb bond 80 g m2 9 Paper Drawer 1 2 Right Left Holds up to 1 100 sheets of paper 20 lb bond 80 g m2 10 LAN Port Use a LAN cable to connect the machine to a network 11 USB Port 2 Use the USB port to connect external hard disks and other devices to the machine 12 USB Connector Use a USB cable to connect the mac...

Page 16: ...16 Parts and Their Functions Internal View THe Duplex Color Image Reader Unit F1 and Copy Tray P1 are attached to the imageRUNNER ADVANCE C9280 PRO C9270 PRO 1 2 3 4 ...

Page 17: ...er jam in the fixing transport unit 2 Fixing Transport Unit Pull the fixing transport unit out to clear a paper jam 3 Toner Replacement Cover Open this cover to replace the toner cartridge 4 Toner Cartridge When toner runs out pull out the toner cartridge and replace it with a new one ...

Page 18: ...ounter Check key Press to display the copy and print count totals on the touch panel display 6 Numeric keys Press to enter numerical values 7 Clear key Press to clear entered values or characters 8 Main Power Indicator Lights when the main power is turned ON 9 Edit Pen Use when operating the touch panel display such as to enter characters If you lose the edit pen contact your local authorized Cano...

Page 19: ...f the touch panel display 16 Volume Settings key Press to display the screen for adjusting settings such as the transmission volume and fax sending receiving alarm volume 17 Status Monitor Cancel key Press to check the status of jobs or to cancel print jobs Also press to check status of the machine such as checking the amount of paper remaining 18 Quick Menu key Press to retrieve favorite function...

Page 20: ... If you lose the edit pen contact your local authorized Canon dealer Do not use an object with a sharp end on the control panel such as a pencil or ballpoint pen in place of the edit pen 9 Main Power Indicator Lights when the main power is turned ON 10 Error Indicator Flashes or lights if there is an error in the machine When the Error indicator flashes follow the instructions that appear on the t...

Page 21: ... adjust the brightness of the touch panel display 17 Volume Settings key Press to display the screen for adjusting settings such as the transmission volume and fax sending receiving alarm volume 18 Status Monitor Cancel key Press to check the status of jobs or to cancel print jobs Also press to check status of the machine such as checking the amount of paper remaining 19 Quick Menu key Press to re...

Page 22: ... login service such as Department ID Management or SSO H Single Sign On H a log in screen appears If the log in screen appears enter the Department ID and PIN or the user name and password press Log In Out or Log In on the screen Press Log In Out or Log Out after you finish using the machine to log out Use Help If Help is displayed on the top right of the function setting screen press Help to chec...

Page 23: ...he shortcut button and the function to assign to it 3 Press OK Example of Registration Main Menu Screen Settings Select the function that appears on the list and press Up or Down to change the order in which it is displayed You can place or delete one blank button space by pressing Add Blank or Delete Blank respectively If you do not want to select a function press Unassigned The items displayed w...

Page 24: ...er settings 3 Press OK If Display Language Keyboard Switch is set to On appears on the Main Menu screen If Display Settings Reg Shortcut is set to On Settings Reg Shortcut appears on the Main Menu screen From Settings Reg Shortcut you can select shortcut buttons to the setting screens for Auto Adjust Gradation Paper Settings and Paper Type Management Settings If Display Show All is set to On Show ...

Page 25: ...g the gradation and cleaning the feeder Function Settings You can specify and register settings for using each function more conveniently such as registering shortcut buttons for the Copy function setting automatic redialing for the Fax function and setting the maximum data size to send via e mail Set Destination You can register fax and e mail destinations in the address book In addition to regis...

Page 26: ...26 MEMO ...

Page 27: ...n Do with the Scan and Send Functions 42 Storing Scanned Data 46 Things You Can Do with the Scan and Store Functions 48 Printing Stored Data 50 Sending Stored Data 52 Things You Can Do with the Access Stored Files Functions File Operation 54 Things You Can Do with the Access Stored Files Functions Print 55 Things You Can Do with the Access Stored Files Functions Send 58 Operating the Machine from ...

Page 28: ...e Main Menu screen Press Copy Copy Basic Features Screen is displayed You can set various copying functions For more information see from p 30 to p 33 in this manual This section describes the flow of basic copy operations An optional product is required to use the Copy function How to Make a Copy If a log in screen for Department ID Management or SSO H appears you must enter the applicable authen...

Page 29: ...fter specifying the settings press Start Press Start If you make a mistake when entering values press Clear enter the correct value The specified copy quantity appears on the screen as shown below If the following screen appears press Start to scan the next original After all of the originals are scanned press Start Copying When copying is complete remove your originals ...

Page 30: ...y reducing enlarging a scanned document to a preset paper size or by entering a value to specify a desired scan ratio 2 Select Color You can select the color mode for copying 3 Select Paper You can select the paper size type and the paper source You can also set the machine to automatically recognize the original size and the copy ratio and then copy 4 Copy Sample You can check the copy result of ...

Page 31: ...ally interleaves a sheet of paper between each transparency when copying onto transparencies 7 Original Type Image quality for scanning is adjusted according to the type of original such as Text Photo Map Printed Image Photo Printout or Text 8 Density Change the exposure You can press to make the exposure darker or to make the exposure lighter You can set the machine to automatically adjust the ex...

Page 32: ...originals You can also erase shadows of the punch holes 6 Gutter This mode enables you to make copies with the entire original image shifted by a designated width to create a margin on the copies You can set different width values for the each side of the paper 7 Shift This mode enables you to make copies with the entire image shifted to the center or a corner You can use the numeric keys to speci...

Page 33: ...originals with different copy settings and copy them as one document 5 Print on Tab This mode enables you to copy onto the tabs on tab paper 6 Area Designation This mode enables you make copies of a designated area 7 Superimpose Image This mode superimposes an image image form previously scanned registers it in the memory of the machine and then places it on the image of the original 8 Store in Ma...

Page 34: ...ng originals on the platen glass Open the feeder platen cover Place your originals face down Gently close the feeder platen cover You can set various facsimile functions For more information see from p 36 to p 39 in this manual If a log in screen for Department ID Management or SSO H appears you must enter the applicable authentication information ID password PIN If the Copy Card Reader F1 is atta...

Page 35: ...can specify the destination using the one touch buttons or Address Book For more information on storing the destination see e Manual Fax If the following screen appears press Start to scan the next original After all of the originals are scanned press Start Sending After a job is sent the send settings may be retained except the specified destinations To cancel the settings press Reset To send oth...

Page 36: ...er machine by accessing from a client machine on the network 6 Previous Settings You can recall the three most recent destinations or fax settings You can send a fax using the recalled destination or settings 7 Resolution If the resolution is high you can send fine text and images clearly If the resolution is low the data size becomes smaller and you can reduce the time it takes to send 8 Scan Siz...

Page 37: ...t a pause after the country code and at the end of the telephone number 2 Backspace Press when you enter an incorrect number to delete the number before the cursor 3 Set Details Displayed when multiple lines are set to be used Press to set the subaddress and password or to select the telephone line to use for transmission 4 Subaddress You can send or receive fax documents with increased security b...

Page 38: ...receive the facsimile and then start scanning the originals You can directly send without storing the original in the memory 7 Select Line You can select the telephone line to use for sending a facsimile 8 Sender Name TTI You can register a department name or personal name in advance and show this on the destination fax machine Set the Sender Name after specifying the destination 9 Job Build You c...

Page 39: ...e enables you to preview the scanned data of your originals and to check the page count before sending a fax You can also delete a specified page 3 Finished Stamp You can print a stamp approximately 1 8 3 mm in diameter on the front side of scanned and sent originals 4 Job Done Notice Press to have the machine notify the user through e mail when the fax job is done ...

Page 40: ...ding on the file format optional products are required to use the Scan function Sending Scanned Data E Mail I Fax File Servers 1 2 Selecting Function Select Scan and Send from the Main Menu screen Press Scan and Send Scan and Send Basic Features screen is displayed Placing Originals Place the original on the feeder or the platen glass Placing originals in the feeder Adjust the slide guides to fit ...

Page 41: ... buttons or frequently used settings Also if you want to send to a new destination not yet stored press New Destination enter the destination If the following screen appears press Start to scan the next original After all of the originals are scanned press Start Sending For more information on storing the destination in the address book see e Manual Scan and Send After a job is sent the send setti...

Page 42: ...you can specify the destination quickly Press To Remote Add Book to specify destinations registered in the one touch buttons of a server machine by accessing from a client machine on the network 3 New Destination Press to specify a new destination not stored in the Address Book or one touch buttons 4 Send to Myself You can specify your own e mail address as the destination The administrator can re...

Page 43: ... can send fine text and images clearly If the resolution is low the data size becomes smaller and you can reduce the time it takes to send 5 Scan Size You can select the original scanning size If you press Auto Size the machine automatically recognizes the size of the original when scanning 6 File Format If you are sending to an e mail address or file server you can specify the file format You can...

Page 44: ...You can scan originals of different size fed together in one group 5 Erase Frame This mode enables you to erase shadows that appear when scanning various types of originals You can also erase shadows of the punch holes 6 Copy Ratio Specify the desired zoom ratios You can change the zoom ratio by reducing enlarging a scanned document to a preset paper size or by entering a value to specify a desire...

Page 45: ... 1 8 3 mm in diameter on the front side of scanned and sent originals 4 Job Done Notice Press to have the machine notify the user through e mail when the send job is done 5 E Mail Priority You can set a priority level when sending e mail 6 Reply to You can specify a reply to address when sending an e mail or I fax 7 Subject Message You can specify a subject and enter a message when sending an e ma...

Page 46: ...an select the type of storage location This section describes the flow of basic Scan and Store operations It also describes an example of how to store scanned data in a mail box Depending on the file format optional products are required to use the Scan function Storing Scanned Data 1 Placing Originals Place the original on the feeder or the platen glass Placing originals in the feeder Adjust the ...

Page 47: ...box Press Scan The Scan screen is displayed 4 Start Scanning After specifying the settings press Start Press Start You can set various scan functions For more information see from p 48 to p 49 in this manual If the following screen appears press Start to scan the next original After all of the originals are scanned press Start Storing When scanning is complete remove your originals ...

Page 48: ... Set This mode is useful if you want to clear all settings and reset the settings All settings are cleared 8 2 Sided Original Set to scan two sided originals You can select Book Type or Calendar Type 9 Density Change the exposure You can press to make the exposure darker or to make the exposure lighter You can set the machine to automatically adjust the exposure 10 File Name You can specify a file...

Page 49: ... adjust image quality for copying You can use this mode when you want to soften and sharpen text lines or the outline of the image 6 Nega Posi This mode enables you to scan and record the original image by inverting the hues and gradations 7 Job Build You can scan originals that are too many to be placed at once by dividing them into multiple batches After all originals are scanned storing is star...

Page 50: ...mail box This section describes the flow of basic Access Stored Files operations The procedure for printing files stored in a mail box is used here as an example Printing Stored Data If a log in screen for Department ID Management or SSO H appears you must enter the applicable authentication information ID password PIN If the Copy Card Reader F1 is attached first insert a control card If a login s...

Page 51: ...screen is displayed 4 Start Printing After specifying the settings press Start Printing Press Start Printing When printing is complete the display returns to the Mail Box Selection screen You can set various print settings on the screen displayed when Change Print Settings is pressed For more information see from p 55 to p 57 in this manual ...

Page 52: ...s section describes the flow of basic Access Stored Files operations The procedure for sending a file stored in a mail box is used here as an example Sending Stored Data If a log in screen for Department ID Management or SSO H appears you must enter the applicable authentication information ID password PIN If the Copy Card Reader F1 is attached first insert a control card If a login service such a...

Page 53: ...to send press Send Select the file to send Press Send 4 Start Sending Specify the destination press Start Sending Press Address Book Select the destinations press OK Press Start Sending You can set various send functions For more information see p 58 to p 59 in this manual ...

Page 54: ...0 Merge Multiple Files You can combine multiple files in the mail box into one file Then you can print the combined files as one file 11 Insert Pages You can insert a specified file from the mail box in front of the specified page of another file from the same mail box 12 Delete Pages This mode enables you to erase specified page from a file that is stored in a mail box 13 Add Files Scan and Store...

Page 55: ...gister frequently used print settings You can recall the registered frequently used settings for future use 6 Merge Files and Print Press to merge multiple files and print as one file This key is displayed only when multiple files are selected 7 Delete File After Printing Press to have a file automatically deleted after it is printed 8 Restore Default Set Press to cancel all settings 9 Start Print...

Page 56: ...you to print a watermark and user defined text onto the output You can specify the size position or direction 8 Copy Set Numbering This mode enables you to print copy set numbers You can specify the size position or direction of the copy set number 9 Page Numbering You can print with page numbers You can also specify the size position or direction of the page number 10 Secure Watermark You can emb...

Page 57: ... size 9 Enlarge Reduce You can set the machine to enlarge or reduce data from JPEG or TIFF image files to fit the desired paper size 4 Enlarge Print Area You can set the blank borders at each side of the page to 0 0 mm and print all the way to the edges of the page 10 Print Position You can select whether to print JPEG and TIFF image data centrally or in the top left or specify to set the print po...

Page 58: ...ed in the Address Book or one touch buttons 4 Send to Myself You can specify your own e mail address as the destination The administrator can restrict general users to send e mail only to their addresses 5 Specify Destinations Press to display the methods for specifying destinations or the destination list 6 Personal Folder You can specify your personal folder as the destination You need to specif...

Page 59: ...ically extract the first text block in the document for use as its file name 4 Sender Name TTI You can register a department name or personal name in advance and show this on the destination fax machine Set the Sender Name after specifying the destination 5 E Mail Priority You can set a priority level when sending e mail 6 Reply to You can specify a reply to address when sending an e mail or I fax...

Page 60: ...fy the following settings 1 Press Settings Registration 2 Press Management Settings License Other Remote UI 3 Press On OK 4 Turn OFF the main power of the machine and then turn ON the main power again The Remote UI setting is made effective only after turning the machine s main power OFF and then ON For instructions on turning ON OFF the machine see p 12 in this manual The Remote UI User Interface...

Page 61: ...nd specify the settings To check the job status Click Status Monitor Cancel To specify the settings Click Settings Registration Remote UI Last Page To login as the administrator enter the System Manager ID and System PIN click Administrator Login To login as a general user click General User Login If the Log In screen is displayed enter the user name and password click Log In If a login service su...

Page 62: ...ter you can use the machine to print data created using application software This section describes the flow of basic operations to print data from your computer Printing from a Computer Printing methods may differ depending on the applications you are using For details see the instruction manuals provided with the application software The screens may differ depending on the operating system and t...

Page 63: ...ettings click OK Click OK When printing is complete collect the output A printer driver is software required for printing from application software To display detailed descriptions for each print setting click Help on the bottom right of the Properties screen The print job status can be checked from the Remote UI For more information see p 61 in this manual ...

Page 64: ...64 MEMO ...

Page 65: ...al Products 107 Replacing the Staple Cartridge in the Stapler Unit Staple Finisher K1 Booklet Finisher K1 107 Replacing the Staple Cartridge in the Saddle Stitcher Unit Booklet Finisher K1 110 Replacing the Staple Cartridge in the Stapler Unit Staple Finisher L1 Booklet Finisher L1 114 Replacing the Staple Case in the Saddle Stitcher Unit Booklet Finisher L1 117 Removing Staple Waste Staple Finish...

Page 66: ...them Thin paper recycled paper pre punched paper heavy paper transparencies and tab papers should be fanned particularly well before loading it Never place paper or any other items in the empty part of the drawer next to the paper stack Doing so may cause paper jams When you are printing in the Staple mode do not remove the output sheets that are waiting to be stapled Printing and stapling resume ...

Page 67: ...er in which you want to load paper 2 Grip the handle and pull out the paper drawer until it stops 2 Prepare the paper to load Open the packaging for the paper and remove the paper stack For high quality printouts use paper recommended by Canon Before loading paper always fan the sheets several times and align the edges to facilitate feeding ...

Page 68: ... matches the size of the paper loaded in the paper drawer 2 Load the paper stack against the right wall of the paper drawer 3 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury ...

Page 69: ... g m2 If there are instructions on the paper package about which side of the paper to load follow those instructions When the paper is loaded into the paper drawer the side facing down is the one printed on If problems such as poor print quality or paper jams occur try turning the paper stack over and reloading it For more information on the print direction of preprinted paper paper which has logo...

Page 70: ...d pull out the paper drawer until it stops 3 Remove all of the remaining paper 2 Adjust the position of the paper drawer guides 1 2 1 2 1 Slide the left guide while squeezing it on the top to align it with the mark for the desired paper size 2 Slide the front guide while squeezing it on the top to align it with the mark for the desired paper size Slide the guides until they click into place If the...

Page 71: ... plate straight down and close the inside cover The paper size that cannot be used depending on the model and settings is also listed on the paper size plate 5 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury On...

Page 72: ...r LTRR size transparencies into the Paper Drawer 3 and 4 multi purpose tray POD Deck Lite A1 or Multi drawer Paper Deck A1 If you copy print using LTR size transparencies the gloss unevenness may occur This unevenness may disappear if you use LTRR size transparencies You can load only LTR size transparencies for the Paper deck Right and Left You cannot load the transparencies into the Paper Deck U...

Page 73: ...See e Manual Settings Registration How to Load Tab Paper There are two kinds of tab paper right order tab paper and reverse order tab paper 4 3 2 1 1 2 3 4 Right Order Tab Paper Reverse Order Tab Paper You cannot make copies or prints on tab paper that is loaded in the Document Insertion Unit H1 Document Insertion Folding Unit G1 Document Insertion Unit J1 You can use tab paper set in Document Ins...

Page 74: ...ght side Document Insertion Unit H1 4 3 2 1 Load reverse order tab paper face down with the tabs to the left side Document Insertion Folding Unit G1 Document Insertion Unit J1 4 3 2 1 Load reverse order tab paper face down with the tabs to the left side For more information on changing the paper size for the Multi drawer Paper Deck A1 and on selecting the paper size or type of the insertion unit s...

Page 75: ...aper 2 Grip the handle and pull out the paper drawer until it stops 2 Remove the tab paper guide from its holder by sliding it to the left and lifting it up and place it as shown below 1 Remove the tab paper guide 2 Place the tab paper guide aligning to the mark for tab paper LTR 3 Load the tab paper face down with the tabs facing left ...

Page 76: ...s original position be careful not to get your fingers caught as this may result in personal injury Paper which has been rolled or curled must be straightened out prior to use You will not be able to make copies or print if you load paper that exceeds the loading limit mark or if the paper drawer is not completely pushed into the machine Make sure that the height of the paper stack does not exceed...

Page 77: ...uthorized Canon dealer Loading Paper into the Paper Deck Unit C1 POD Deck Lite A1 If you select the paper deck when it has no paper or if the paper deck runs out of paper during a print job a screen prompting you to load paper appears on the touch panel display Follow the procedure below to load paper into the paper deck When handling paper take care not to cut your hands on the edges of the paper...

Page 78: ...es and align the edges to facilitate feeding 3 Lift the feeding support roller If the Paper Deck Unit C1 is attached proceed to step 4 When loading paper be sure to first lift the feeding support roller If you load paper without raising the feeding support roller it may become detached and paper may not be fed properly Use of the paper deck with the feeding support roller detached may cause paper ...

Page 79: ...and close the paper deck unit 1 Lower the feeding support roller If the Paper Deck Unit C1 is attached proceed to next step 2 Close the paper deck unit The inside lifter automatically ascends and prepares the paper deck for feeding When closing the paper deck unit be careful not to get your fingers caught as this may result in personal injury ...

Page 80: ...eign objects into the blower port Paper jams may occur if you load paper into the POD Deck Lite A1 in a low humidity environment If paper jams occur follow the instructions on the touch panel display to remove the jammed paper In addition make sure that the loaded paper is not curled See Paper Deck Unit C1 POD Deck Lite A1 Optional on p 172 Paper curls must be straightened out prior to loading You...

Page 81: ... Lite A1 see e Manual Settings Registration 2 Remove all of the loaded paper the paper size sheet and deck base plate in the paper deck 1 Press the open button 2 Open the paper deck The inside lifter automatically descends to the paper loading position 3 Lift the feeding support roller 4 Remove all of the loaded paper the paper size sheet and deck base plate It may take some time for the paper dec...

Page 82: ...iner 5 Remove the two blue screws on the outer size change plate using a coin or something similar Do not loosen or remove any screw other than the two blue screws on the outer size change plate 6 Remove the outer size change plate ...

Page 83: ...ired paper size If the size change plate is not properly aligned the POD Deck Lite A1 may become damaged 8 Fix the outer size change plate with the two blue screws using a coin or something similar while slightly holding its center front portion and pressing it towards you Fix the screws by turning them in the clockwise direction Fasten the left blue screw before fastening the right blue screw If ...

Page 84: ... aligned with the paper size marks on the top and base of the paper deck 10 Fix the rear edge retainer with the blue screw using a coin or something similar Fix the screws by turning them in the clockwise direction There are two screw holes for fastening the rear edge retainer Make sure that it is fastened properly aligned with the marks for the desired paper size to prevent it from being installe...

Page 85: ...m 13 19 330mm 483mm SRA3 B4 B5 Make sure to align the inner size change plate properly with the marks for the desired paper size There are two locations with marks for the paper size on the top of the inner size change plate Align the inner size change plate with the desired marks Make sure that the size change plate is properly aligned with the marks for the desired paper size If the size change ...

Page 86: ...fore fastening the left blue screw If you fasten the blue screws without pressing the inner size change plate away from you the plate may be fixed at an angle If you use the paper deck with a tilted inner size change plate paper may be fed as slanted poor print quality may result and paper jams may occur Therefore make sure to fasten the blue screw while pressing the inner size change plate away f...

Page 87: ...he deck base plate when loading paper into the paper deck If you load paper without setting the deck base plate the loaded paper may hang over the lifter and paper jam may occur Never place the deck base plate in the empty part of the paper deck Doing so may lead to a malfunction of the machine 16 Place the paper size sheet that matches the new paper size into the paper deck Never place the paper ...

Page 88: ...ly and paper jams may occur Never place paper or any other items in the empty part of the paper deck Doing so may lead to a malfunction of the machine When loading paper make sure that the height of the paper stack does not exceed 13 16 20 mm If the height of the paper stack exceeds 13 16 20 mm the edges of the paper stack may become curled or creased and poor print quality may result 18 Place a m...

Page 89: ...awer Paper Deck A1 when it has no paper or if the Multi drawer Paper Deck A1 runs out of paper during a print job a screen prompting you to load paper appears on the touch panel display Follow the procedure below to load paper into the Multi drawer Paper Deck A1 When handling paper take care not to cut your hands on the edges of the paper The Multi drawer Paper Deck A1 can only accommodate paper f...

Page 90: ... the paper stack For high quality printouts use paper recommended by Canon Before loading paper always fan the sheets several times and align the edges to facilitate feeding 3 Load the paper stack and close the paper deck 1 Load the paper stack against the left wall of the paper deck 2 Close the paper deck The inside lifter automatically ascends and the machine becomes ready for printing When clos...

Page 91: ... using a thermal transfer printer Heavy paper more than 158 lb index 300 g m2 Thin paper less than 14 lb bond 52 g m2 Tracing paper Envelopes Paper which is curled must be straightened out before loading it into the paper deck Never place paper or any other items in the empty part of the paper deck next to the paper stack Doing so may damage the machine You will not be able to make copies or print...

Page 92: ...aper on p 66 For instructions on loading transparencies see Loading Transparencies on p 72 If there are instructions on the paper package about which side of the paper to load follow those instructions When paper is loaded in the Multi drawer Paper Deck A1 the side facing up is the one printed on If problems such as poor print quality or paper jams occur try turning the paper stack over and reload...

Page 93: ... to cut your hands on the edges of the paper 1 Open the paper deck 1 Press the open button 2 Open the paper deck The inside lifter automatically descends to the paper loading position It may take some time for the paper deck to open even if you press the open button 2 Slide the paper holder plate until it does not catch on the paper to set The paper holder plate slides by holding as the diagram sh...

Page 94: ...aper 4 Squeeze the lever as shown below Without releasing the lever slide the outer size change plate and inner size change plate until it does not catch on the paper to set 5 Load the desired paper to approximately 3 8 10 mm in height ...

Page 95: ...llel edge to the feeding direction is shorter than 18 457 2 mm Slide the paper holder plate to align it with the desired paper size as shown below If you use a paper which length of the parallel edge to the feeding direction is longer than 18 457 2 mm Press the button on the paper holder plate and fold down the paper holder plate 1 Slide the paper holder plate to the right edge 2 Press the button ...

Page 96: ...10 Gently push the paper deck back into the machine until it clicks into place in the closed position The inside lifter automatically ascends and prepares the paper deck for printing When returning the paper deck to its original position be careful not to get your fingers caught as this may result in personal injury ...

Page 97: ...other items in the empty part of the paper deck next to the paper stack Doing so may damage the machine If you use a paper which length of the parallel edge to the feeding direction is shorter than 18 457 2 mm load the paper below the loading limit of the paper holder plate If there are instructions on the package of paper about which side of the paper to load follow those instructions When paper ...

Page 98: ...n loading paper take care not to cut your hands on the edges of the paper The Document Insertion Unit H1 is an optional product The following paper sizes can be loaded into the Document Insertion Unit H1 13 x 19 12 x 18 12 5 8 x 17 11 16 11 x 17 LGL LTR LTRR EXEC and custom size 7 1 8 x 7 1 8 to 13 x 19 1 4 182 mm x 182 mm to 330 2 mm x 487 7 mm ...

Page 99: ...99 Routine Maintenance 1 Adjust the slide guides to fit the paper size To use the upper tray Adjust the slide guide To use the lower tray Open the tray cover Adjust the slide guide ...

Page 100: ... the sheets several times and align the edges to facilitate feeding Also you should always fan paper that has just been removed from a newly opened paper package 3 Load the paper stack into the Document Insertion Unit H1 If you want to load paper into the upper tray Load the paper face up If you want to load paper into the lower tray Load the paper face up and close the tray cover ...

Page 101: ...of the paper stack does not exceed the loading limit mark You cannot make copies or prints on paper that is loaded in the Document Insertion Unit H1 A maximum of 200 sheets of paper 20 lb bond 80 g m2 can be loaded in the tray of Document Insertion Unit H1 For instructions on loading tab paper into the Document Insertion Unit H1 see Loading Tab Paper on p 73 Rewrap any remaining paper in its origi...

Page 102: ...J1 13 x 19 12 x 18 12 5 8 x 17 11 16 11 x 17 LGL LTR LTRR and EXEC For more information on available paper stock that can be loaded into the Document Insertion Folding Unit G1 or Document Insertion Unit J1 see e Manual Basic Operations 1 Adjust the slide guides to fit the paper size 2 Prepare the paper to load Open the packaging for the paper and remove the paper stack For high quality printouts u...

Page 103: ...cial types of paper such as heavy paper be sure to correctly set the paper type If the type of paper is not set correctly it could adversely affect the quality of the image Moreover the fixing unit may become dirty and require a service repair or the paper could jam Only load paper for use as a cover You cannot make copies or prints on paper that is loaded in the Document Insertion Folding Unit G1...

Page 104: ... the stamp cartridge take care not to allow ink to come into contact with your hands or clothing If ink gets onto your hands or clothing wash it off immediately with cold water The Duplex Color Image Reader Unit F1 is an optional product 1 Open the feeder and open the document scan cover 1 Open the feeder 2 Pull the lever above the feeder and open the document scan cover Open the document scan cov...

Page 105: ...eezers 2 Push in the new stamp cartridge until it clicks Insert the stamp cartridge so that it is not slanted Insert the stamp cartridge properly or paper jams may occur 4 Close the stamp cover When closing the cover be careful not to get your fingers caught as this may result in personal injury ...

Page 106: ...ocument scan cover 2 Close the feeder When closing the document scan cover and the feeder be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder ...

Page 107: ...cribed below to replace the staple cartridge Take care when handling the optional equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste trim waste staple waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam remova...

Page 108: ...unit holding it by its green tab 3 Pull out the staple cartridge 1 Pull out the staple cartridge 2 Insert the new staple cartridge Remove the seal that holds the staples together after you place the staple cartridge into the staple case Only one staple cartridge can be inserted at a time ...

Page 109: ...pler unit until it is securely in place Always make sure to insert the staple case as far as it can go 5 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury ...

Page 110: ... punch waste trim waste staple waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure If necessary remove all of the output paper in the Booklet Tray before replacing the staple cartridge in the saddle stitcher unit This procedure is necessary only if the Booklet Finisher K1 is ...

Page 111: ...ts tab 3 Open the staple case cover by pressing the light blue area 1 Press the light blue area on both sides of the staple cartridge 2 Open the staple case cover 4 Lift and pull out the empty staple cartridge 1 Squeeze the arrow indicated in step 3 and its twin on the opposite side to release the empty staple cartridge 2 Lift and pull out the empty staple cartridge ...

Page 112: ... 7 Return the staple case to its original position in the saddle stitcher unit When returning the staple case always make sure to the staple case is inserted until the arrows are aligned as shown in the diagram Follow steps 2 to 7 to replace the other staple cartridge in the saddle stitcher unit ...

Page 113: ...ways make sure to push the saddle stitcher unit in as far as it can go 2 Close the front cover of the finisher When pushing the saddle stitcher unit back into its original position be careful not to get your fingers caught as this may result in personal injury When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury ...

Page 114: ...h panel display Follow the procedure described below to replace the staple cartridge Remove the orange seal that holds the staples together after you place the staple cartridge into the staple case The Staple Finisher L1 and Booklet Finisher L1 are optional products We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out Use only staple cart...

Page 115: ...rtridge 4 Insert a new staple cartridge into the staple case 2 1 3 1 Insert a new staple cartridge 2 Press the spring loaded case down until it clicks into place 3 Remove the seal holding the staples together by pulling it straight out Do not remove the seal that holds the staples together before you place the staple cartridge into the staple case Only one staple cartridge can be inserted at a tim...

Page 116: ...ely in place 6 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury After the cover is closed the stapler unit may automatically perform a dry stapling operation to reposition the staples ...

Page 117: ...cedure described below to replace the staple cartridge If necessary remove all output paper in the booklet tray before replacing the staple cartridge of the saddle stitcher unit This procedure is necessary only if the Booklet Finisher L1 is attached the Booklet Finisher L1 is an optional product We recommend that you order staple cases from your local authorized Canon dealer before your stock runs...

Page 118: ...e stapler unit of the saddle stitcher unit towards you and then push it up 1 Stapler Unit 2 Saddle Stitcher Unit 3 Insert the new staple case 1 1 1 2 2 2 1 Pull out the empty staple case holding it by its left and right sides 2 Push the new staple case in until it clicks into place Only one staple case can be inserted at a time When replacing the staple cases replace both the front and back staple...

Page 119: ...iginal position When pushing the saddle stitcher unit back into its original position be careful not to get your fingers caught as this may result in personal injury 5 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury When you have replaced the staple case be sure to manually reposition...

Page 120: ...le Finisher K1 Booklet Finisher K1 becomes full a screen prompting you to remove the staple waste appears on the touch panel display Follow the procedure described below to remove the staple waste The Staple Finisher K1 and Booklet Finisher K1 are optional products 1 Open the front cover of the finisher 2 Below the stapler unit is the staple waste tray Pull out the staple waste tray ...

Page 121: ...te as this may result in personal injury 4 Return the staple waste tray to its original position Make sure to insert the staple waste tray as far as it can go 5 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury ...

Page 122: ... When an optional unit s cover is opened to replace a staple cartridge discard the punch waste trim waste staple waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure When the punch waste tray is full you cannot make copies or prints using the Hole Punch mode The Puncher Unit B...

Page 123: ...position Always make sure to insert the punch waste tray as far as it can go until it clicks into place If the punch waste tray is not securely in place you cannot make copies or prints in the Hole Punch mode 5 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury ...

Page 124: ...ouch panel display Follow the procedure described below to remove the punch waste The External 2 3 Hole Puncher A1 is an optional product The External 2 3 Hole Puncher A1 is available only when the Staple Finisher L1 or Booklet Finisher L1 is attached 1 Pull out the punch waste tray 1 2 1 Open the front cover of the puncher 2 Pull out the punch waste tray 2 Discard the punch waste Make sure that t...

Page 125: ...punch waste tray back into its original position 2 Close the front cover of the puncher When closing the cover be careful not to get your fingers caught as this may result in personal injury If the punch waste tray is not securely in place you cannot make copies or prints in the Hole Punch mode ...

Page 126: ...ment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste trim waste staple waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure This procedure is necessary only if the Inner Booklet Trimmer A1 is attache...

Page 127: ...im waste tray to its original position and close the front cover of the finisher 1 Return the trim waste tray Always make sure to insert the trim waste tray as far as it can go 2 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury ...

Page 128: ...dge immediately Do not burn or throw used toner cartridges into open flames as this may cause the toner to ignite resulting in burns or a fire If you accidentally spill or scatter toner carefully gather the toner particles together or wipe them up with a soft damp cloth in a way that prevents inhalation Never use a vacuum cleaner that does not have safeguards against dust explosions to clean up sp...

Page 129: ...al Settings Registration For instructions on deleting the remaining toner error message see e Manual Settings Registration Complete instructions on how to replace the toner cartridge can be accessed by pressing Previous or Next on the touch panel display If toner runs out during a print job the remaining prints are made after you replace the toner cartridge If black toner is left you can continue ...

Page 130: ...the control panel press Remove Toner Cartridges If the toner with content remaining is selected the message The selected toner can still be used Do you want to replace it is displayed If you want to continue replacement press Yes If you do not want to replace the toner press No ...

Page 131: ...s such as closing of the toner replacement cover an error message is displayed Repeat the procedure from step 1 Do not burn or throw used toner cartridges into open flames as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire Do not open the internal cover by force as doing so may damage the machine Never touch the tip of the toner cartridge or subject ...

Page 132: ...new toner cartridge 6 Hold the new toner cartridge in your hands as shown below and gently tilt it up and down 10 times 7 Twist the red protective cap of the new toner cartridge in the direction of the arrow to remove it ...

Page 133: ...make sure that the color of the toner cartridge matches the color of label on the internal cover 9 Close the internal cover 1 2 1 Black Toner Cartridge 2 Cyan Magenta or Yellow Toner Cartridge If the toner cartridge is not inserted you cannot close the internal cover When closing the internal cover be careful not to get your fingers caught as this may result in personal injury ...

Page 134: ...34 10 Close the toner replacement cover The toner confirmation screen is displayed When closing the toner replacement cover be careful not to get your fingers caught as this may result in personal injury ...

Page 135: ... disconnect the power cord Failure to observe these steps may result in a fire or electrical shock Disconnect the power cord from the power outlet regularly and clean the area around the base of the power plug s metal pins and the power outlet with a dry cloth to ensure that all dust and grime is removed If the power cord is connected for a long period of time in a damp dusty or smoky location dus...

Page 136: ... platen glass and the underside of the feeder by following the procedure below This procedure is necessary only if the Duplex Color Image Reader Unit F1 is attached 1 Clean the platen glass and the underside of the feeder with a cloth which is wrung after being dampened in water or a mild detergent and then wipe them clean with a soft dry cloth 1 2 1 Clean the platen glass 2 Clean the underside of...

Page 137: ... may not be scanned clearly and the size of the document may not be detected correctly This procedure is necessary only if the Duplex Color Image Reader Unit F1 is attached 1 Clean the original Scanning area thin glass strip 1 Open the feeder 2 Clean the original scanning area thin glass strip with a cloth dampened in water and then wipe the area with a soft dry cloth 2 Open the covers 1 Pull the ...

Page 138: ...oth 4 Close the covers and the feeder 1 Close the inside cover 2 Close the document scan cover 3 Close the feeder When closing the covers and the feeder be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder ...

Page 139: ...y if the Duplex Color Image Reader Unit F1 is attached 1 Press Settings Registration 2 Press Adjustment Maintenance Maintenance Clean Feeder 3 Place 10 sheets of blank paper into the feeder press Start It takes approximately 20 seconds to clean the feeder Use normal LTR size paper When cleaning is complete try scanning again Feeder Cleaning cannot be performed during printing To cancel feeder clea...

Page 140: ...ing clean the corona assembly wires inside the main unit 1 Press Settings Registration 2 Press Adjustment Maintenance Maintenance Clean Wire 3 Press Start It takes approximately 35 seconds to clean the wire When cleaning is complete try printing again Wire cleaning cannot be performed during printing ...

Page 141: ...an the roller inside of the main unit 1 Press Settings Registration 2 Press Adjustment Maintenance Maintenance Clean Roller 3 Press Start It takes approximately 20 seconds to clean the roller When cleaning is complete try printing again Roller cleaning cannot be performed during printing ...

Page 142: ... using the machine If printed images are light or distorted clean the drum inside the machine as necessary 1 Press Settings Registration 2 Press Adjustment Maintenance Maintenance Clean Drum 3 Press Start It takes approximately 35 seconds to clean the drum When cleaning is complete try printing again Drum cleaning cannot be performed during printing ...

Page 143: ...nel display becomes dirty and the screen may not be seen clearly clean the touch panel display 1 Wipe the touch panel display with a cloth dampened in water or a mild cleaning agent and then wipe the area clean with a soft dry cloth Upright Control Panel Control Panel Flat ...

Page 144: ...r paper transparencies recommended for this machine tracing paper labels and other types of paper stock are available Do not store paper in places exposed to open flames as this may cause the paper to ignite resulting in burns or a fire Some commercially available paper types are not suited for this machine Contact your local authorized Canon dealer when you need to purchase paper To prevent moist...

Page 145: ...er cartridges intended for use with this machine For optimum print quality using Canon genuine toner is recommended Product Name Supported Canon Genuine Toner imageRUNNER ADVANCE C9280 PRO C9270 PRO Canon GPR 49 Black Toner Canon GPR 49 Cyan Toner Canon GPR 49 Magenta Toner Canon GPR 49 Yellow Toner imageRUNNER ADVANCE C7270 C7260 Canon GPR 50 Black Toner Canon GPR 50 Cyan Toner Canon GPR 50 Magen...

Page 146: ...eaner or result in a dust explosion due to static discharge Keep toner out of the reach of small children If toner is ingested consult a physician immediately Store toner cartridges in a cool location away from direct sunlight The recommended storage conditions are temperatures below 86 F and humidity below 80 Be careful of counterfeit toners Please be aware that there are counterfeit Canon toners...

Page 147: ...147 Routine Maintenance Staple Cartridge in the Staple Unit Finisher Name Shape Staple Finisher K1 Booklet Finisher K1 Staple N1 Staple Finisher L1 Booklet Finisher L1 Staple J1 ...

Page 148: ...ridge D3 Genuine Supplies Canon has developed and manufactured Toner Parts and Supplies specifically for use in this machine For optimal print quality and for optimal machine performance and productivity we recommend that you use Genuine Canon Toner Parts and Supplies Contact your Canon Authorized Dealer or Service Provider for Genuine Canon Supplies ...

Page 149: ...aring Staple Jams For Optional Products 242 Locations of Staple Jams 242 Stapler Unit of the Staple Finisher K1 Booklet Finisher K1 243 Saddle Stitcher Unit of the Booklet Finisher K1 246 Staple Finisher L1 Booklet Finisher L1 249 Saddle Stitcher Unit of the Booklet Finisher L1 251 If Memory Becomes Full During Scanning 254 For the Copy Function 255 For the Fax Scan and Send Function 255 For the S...

Page 150: ...emove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth If the toner gets into your eyes or mouth wash them immediately with cold water and immediately consult a physician The fixing unit and its surroundings inside the machine may become hot during use When removing jammed paper or when inspecting the inside of the machine do not touch t...

Page 151: ...r jams may occur in the following parts of the machine See the applicable section to clear the paper jam Fixing Transport Unit p 164 Paper Drawers Right Left p 171 Multi purpose Tray p 168 Right Cover of the Machine p 157 Paper Drawers 3 and 4 p 170 ...

Page 152: ...152 Left Cover of the Machine p 161 Paper Deck Unit C1 POD Deck Lite A1 Optional p 172 Duplex Color Image Reader Unit F1 Optional p 182 ...

Page 153: ...ional p 188 Front Cover of the Multi drawer Paper Deck A1 Optional p 175 Paper Decks of the Multi drawer Paper Deck A1 Optional p 180 Right Cover of the Machine When the Multi drawer Paper Deck A1 is attached p 159 Paper Folding Unit G1 Optional p 199 ...

Page 154: ...Optional p 203 Professional Puncher Integration Unit B1 Optional p 195 Left Cover of the Machine When the Buffer Pass Unit J1 is attached p 162 Buffer Pass Unit J1 p 185 Saddle Stitcher Unit p 213 Inside the Front Cover p 208 ...

Page 155: ...155 Troubleshooting Insertion Unit p 218 Inside the Insertion Unit p 221 Folding Unit p 224 External 2 3 Hole Puncher A1 Optional p 228 ...

Page 156: ...156 Output Area p 233 Inside the Top Cover p 231 Saddle Stitcher Unit of the Booklet Finisher L1 p 238 Front Cover of the Booklet Finisher L1 p 236 ...

Page 157: ...lti drawer Paper Deck A1 Paper Deck Unit C1 POD Deck Lite A1 and Copy Tray P1 are the optional products Right Cover of the Machine When the Paper Deck Unit C1 POD Deck Lite A1 is attached move the Paper Deck Unit C1 POD Deck Lite A1 away from the main unit beforehand 1 Close the cover that is open When closing the cover be careful not to get your fingers caught as this may result in personal injur...

Page 158: ... position 1 Close the upper right cover 2 Close the lower right cover When closing the cover be careful not to get your fingers caught as this may result in personal injury When the Paper Deck Unit C1 POD Deck Lite A1 is attached reconnect the Paper Deck Unit C1 POD Deck Lite A1 to the main unit 5 Follow the instructions on the screen The screen indicating the directions on how to clear the paper ...

Page 159: ...that is open When closing the cover be careful not to get your fingers caught as this may result in personal injury 2 Open the front cover of the Multi drawer Paper Deck A1 3 Remove any jammed paper from the lower right cover of the main unit 1 Open the lower right cover of the main unit 2 Remove any jammed paper ...

Page 160: ...personal injury 5 Close the front cover of the Multi drawer Paper Deck A1 When closing the cover be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 161: ...may result in personal injury 2 Remove any jammed paper from the left cover of the main unit 1 Open the left cover 2 Remove any jammed paper 3 Close the left cover When closing the cover be careful not to get your fingers caught as this may result in personal injury If the Copy Tray P1 is attached to the main unit restore it to its original position 3 Follow the instructions on the screen The scre...

Page 162: ...Unit J1 is attached 1 Close the cover that is open When closing the cover be careful not to get your fingers caught as this may result in personal injury 2 Open the front cover of the Buffer Pass Unit J1 3 Open the lower guide of the Buffer Pass Unit J1 ...

Page 163: ...areful not to get your fingers caught as this may result in personal injury 5 Close the lower guide of the Buffer Pass Unit J1 When closing the guide be careful not to get your fingers caught as this may result in personal injury 6 Close the front cover of the Buffer Pass Unit J1 When closing the cover be careful not to get your fingers caught as this may result in personal injury ...

Page 164: ...Unit 1 Close the cover that is open When closing the cover be careful not to get your fingers caught as this may result in personal injury 2 Open the front cover of the main unit and turn the dial 15 times 1 Open the front cover of the main unit 2 Turn the dial 15 times 3 Remove any jammed paper 1 Grip the green lever and pull out the fixing transport unit 2 Remove any jammed paper ...

Page 165: ...s caught as this may result in personal injury 5 Remove any jammed paper from the fixing transport unit The fixing unit and its surroundings are subject to high temperatures When removing jammed paper take care not to touch anything in this area The inner output guide and its surroundings are subject to high temperatures When removing jammed paper take care not to touch anything in this area ...

Page 166: ...jammed paper 7 Gently push the inner output unit back into its original position 8 Remove any jammed paper from the 2 sided guide 1 Open the 2 sided guide holding by the green tab 2 Remove any jammed paper 3 Close the 2 sided guide When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Page 167: ...nit back into its original position 2 Close the front cover When returning the unit to its original position or closing the cover be careful not to get your fingers caught as this may result in personal injury 10 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 168: ...re described below while referring to the display of the screen to remove the jammed paper The Paper Deck Unit C1 POD Deck Lite A1 and Multi drawer Paper Deck A1 are optional products Multi purpose Tray 1 Close the cover that is open When closing the cover be careful not to get your fingers caught as this may result in personal injury 2 Remove the paper that is not jammed from the multi purpose tr...

Page 169: ... any jammed paper from the inside of the upper right cover 5 Close the right cover of the main unit When closing the cover be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 170: ...ny jammed paper 2 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury 3 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the pap...

Page 171: ...en pull it back out 2 Remove any jammed paper and push the paper drawer back into the machine 1 Remove any jammed paper 2 Gently push the paper drawer back into the machine until it clicks into place in the closed position When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury 3 Follow the instructions on the screen ...

Page 172: ...al 1 Close any open cover When closing the cover be careful not to get your fingers caught as this may result in personal injury 2 Move the paper deck away from the main unit 1 Press the release button 2 Move the paper deck away from the main unit ...

Page 173: ... of the main unit Remove any jammed paper from the feeding slot 4 Reconnect the paper deck to the main unit If the paper jam message is no longer displayed when you reconnect the paper deck proceed to step 8 When reconnecting the paper deck to main unit be careful not to get your fingers caught as this may result in personal injury ...

Page 174: ...splayed and only Energy Saver is lit you may be unable to open the paper deck unit In this case press Energy Saver to reactivate the machine and then press the open button on the paper deck unit 6 Remove any jammed paper Look carefully as jammed paper may be difficult to see 7 Close the paper deck When closing the paper deck be careful not to get your fingers caught as this may result in personal ...

Page 175: ... the paper jam is cleared Front Cover of the Multi drawer Paper Deck A1 Optional The following illustration indicates the location of the paper jam Please refer to it to remove the jammed paper A2 A1 A3 A4 B1 B2 Front Cover 1 Close the cover that is open When closing the cover be careful not to get your fingers caught as this may result in personal injury ...

Page 176: ...aper Deck A1 3 Remove any jammed paper from the guide D A1 1 Open the guide D A1 2 Remove any jammed paper 4 Turn the dial D A2 and remove any jammed paper 1 Turn the dial D A2 in the direction of the arrow counterclockwise 2 Remove any jammed paper ...

Page 177: ...Remove any jammed paper 6 Turn the dial D A4 and remove any jammed paper 1 Turn the dial D A4 in the direction of the arrow counterclockwise 2 Remove any jammed paper 7 Close the guide D A3 When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Page 178: ...s caught as this may result in personal injury 9 Remove any jammed paper from the guide D B1 1 Open the guide D B1 2 Remove any jammed paper 10 Turn the dial D B2 and remove nay jammed paper 1 Turn the dial D B2 in the direction of the arrow counterclockwise 2 Remove any jammed paper ...

Page 179: ...onal injury 12 Close the front cover of the Multi drawer Paper Deck A1 When closing the cover be careful not to get your fingers caught as this may result in personal injury 13 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 180: ...tton of the paper deck indicated on the touch panel display 2 Grip the handle and pull out the paper deck until it stops 3 Remove any jammed paper If the machine is in the Sleep mode the touch panel is not displayed and only Energy Saver is lit you may be unable to open the paper deck unit In this case press Energy Saver to reactivate the machine and then press the open button on the paper deck un...

Page 181: ...ace in the closed position When closing the paper deck be careful not to get your fingers caught as this may result in personal injury 3 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper am is cleared ...

Page 182: ...move the jammed original The Duplex Color Image Reader Unit F1 is optional product 1 Remove originals from the original supply tray 2 Remove any originals from the feeder cover 1 Pull the lever and open the feeder cover 2 Remove any jammed originals If there is difficulty in removing jammed paper do not try to remove it forcibly and proceed to step 3 3 Open the inner cover holding it by its front ...

Page 183: ...med originals 1 Turn the green feed dial 2 Remove any jammed originals 5 Close the inner cover and the feeder cover 1 Close the inner cover 2 Close the feeder cover When closing the cover be careful not to get your fingers caught as this may result in personal injury ...

Page 184: ...sonal injury Be aware that the light emitted from the platen glass may be very bright when closing the feeder If there is difficulty in removing jammed paper close the feeder and open the feeder cover and the inner cover and then proceed to step 4 7 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam i...

Page 185: ... the procedure described below while referring to the directions that appear on the touch panel display to remove the jammed paper 1 Close the cover that is open When closing the cover be careful not to get your fingers caught as this may result in personal injury 2 Open the front cover of the Buffer Pass Unit J1 3 Open the lower guide and upper guide of the Buffer Pass Unit J1 1 Open the lower gu...

Page 186: ... the lower guide 3 Turn the knob to the left 4 Remove any jammed paper from the upper guide 5 Close the lower guide and upper guide of the Buffer Pass Unit J1 1 Close the upper guide 2 Close the lower guide When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Page 187: ... J1 When closing the cover be careful not to get your fingers caught as this may result in personal injury 7 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 188: ...tions that appear on the touch panel display to remove the jammed paper The part of the Document Insertion Unit H1 may interfere with the finisher when clearing jams Lift up the insertion unit before removing jams from the finisher The following illustration indicates the location of the paper jam Please refer to it to remove the jammed paper Front Cover The Document Insertion Unit H1 is an option...

Page 189: ...sertion unit 2 Remove any jammed paper 3 Remove any paper jammed in the guide I I2 1 Open the guide I I2 2 Remove any jammed paper 4 Close the guide I I2 and the upper cover I I1 1 Close the guide I I2 2 Close the upper cover I I1 When closing the guide and upper cover be careful not to get your fingers caught as this may result in personal injury ...

Page 190: ... the guide I 13 2 Remove any jammed paper 7 Close the guide I 13 and the document insertion unit 1 Close the guide I 13 2 Close the document insertion unit When closing the guide and the document insertion unit be careful not to get your fingers caught as this may result in personal injury ...

Page 191: ...1 Troubleshooting 8 Open the front cover of the Document Insertion Unit H1 9 Open the guide I A1 When opening the guide l A1 be careful not to get your fingers caught as this may result in personal injury ...

Page 192: ...med paper 2 Close the guide I A1 When closing the guide be careful not to get your fingers caught as this may result in personal injury 11 Open the guide I A2 When opening the guide l A2 be careful not to get your fingers caught as this may result in personal injury ...

Page 193: ...d paper 13 Close the guide I A2 and the front cover 1 Close the guide I A2 2 Close the front cover When closing the guide and the cover be careful not to get your fingers caught as this may result in personal injury If the paper jam message is displayed even after the paper jam is cleared check whether there is any paper left by opening the entrance guide ...

Page 194: ...load the paper into the document insertion unit 15 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 195: ...nd follow the procedure described below while referring to the directions that appear on the touch panel display to remove the jammed paper Do not place objects in the open space inside the Professional Puncher Integration Unit B1 as this may cause the machine to malfunction The following illustration indicates the location of the paper jam Please refer to it to remove the jammed paper Front Cover...

Page 196: ...t clicks into place 2 Remove any jammed paper 3 Close the guide R A until it clicks into place When closing the guide be careful not to get your fingers caught as this may result in personal injury 3 Turn the lever of the guide R B1 and open the guide R B1 1 Turn the lever of the guide R B1 to the right 2 Open the guide R B1 until it clicks into place ...

Page 197: ...mmed paper 5 Turn the lever of the guide R B1 to the left until it clicks into place When closing the guide be careful not to get your fingers caught as this may result in personal injury 6 Open the guide R B2 until it clicks into place ...

Page 198: ...sult in personal injury 9 Close the front cover of the Professional Puncher Integration Unit B1 When closing the cover be careful not to get your fingers caught as this may result in personal injury 10 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 199: ... on the touch panel display Follow the procedure described below while referring to the directions that appear on the touch panel display to remove the jammed paper The following illustration indicates the location of the paper jam Please refer to it to remove the jammed paper Front Cover The Paper Folding Unit G1 is an optional product 1 Open the front cover of the Paper Folding Unit G1 ...

Page 200: ...ny jammed paper 4 Remove any paper jammed in the left guide M B2 1 Pull out the paper folding unit M B1 2 Open the left guide M B2 3 Remove any jammed paper in the inside guide 4 Remove any jammed paper in the outside guide 5 Close the left guide M B2 When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Page 201: ...ight guide M B3 When closing the guide be careful not to get your fingers caught as this may result in personal injury 6 Remove any paper jammed in the exit slot 1 Push out any jammed paper toward the exit slot 2 Remove any jammed paper 3 Return the paper folding unit M B1 to its original position When returning the paper folding unit to its original position be careful not to get your fingers cau...

Page 202: ...r fingers caught as this may result in personal injury If the paper jam message is displayed even after the paper jam is cleared check whether there is any paper left by opening the entrance guide 8 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 203: ... attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste discard the trim waste discard the staple waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure The following illustration indicates the location of the paper ...

Page 204: ...204 2 Slide the guide F A1 to align it with the mark Slide the guide once to align with This procedure is necessary only if the Puncher Unit BF1 is attached 3 Open the entrance guide ...

Page 205: ...shooting 4 Remove any jammed paper 1 Remove any jammed paper 2 Close the entrance guide When closing the guide be careful not to get your fingers caught as this may result in personal injury 5 Open the guide F B1 ...

Page 206: ...er 1 Remove any jammed paper 2 Close the guide F B1 When closing the guide be careful not to get your fingers caught as this may result in personal injury 7 Turn the lower dial F B2 in the direction of the arrow counterclockwise ...

Page 207: ...t to get your fingers caught as this may result in personal injury 9 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury 10 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 208: ...o the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste discard the trim waste discard the staple waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure The Booklet Finisher K1 is an optional product Inside the Front Cover The ...

Page 209: ...209 Troubleshooting 2 Slide the guide F A1 to align it with the mark Slide the guide once to align with This procedure is not necessary only if the Puncher Unit BF1 is attached 3 Open the guide F B1 ...

Page 210: ...10 4 Remove any jammed paper 1 Remove any jammed paper 2 Close the guide F B1 When closing the guide be careful not to get your fingers caught as this may result in personal injury 5 Open the guide F B2 ...

Page 211: ...mmed paper 1 Remove any jammed paper 2 Close the guide F B2 When closing the guide be careful not to get your fingers caught as this may result in personal injury 7 Turn the lower dial F B3 in the direction of the arrow counterclockwise ...

Page 212: ...t your fingers caught as this may result in personal injury 9 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury 10 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 213: ...g Saddle Stitcher Unit The following illustration indicates the location of the paper jam Please refer to it to remove the jammed paper C1 C2 C3 C4 C6 C5 Front Guide Delivery Guide 1 Open the front cover of the finisher ...

Page 214: ...paper 1 Turn the lower dial F C3 in the direction of the arrow counterclockwise Jammed paper is fed to the guide F C2 2 Remove any jammed paper 3 Close the guide F C2 When closing the guide be careful not to get your fingers caught as this may result in personal injury ...

Page 215: ...e guide be careful not to get your fingers caught as this may result in personal injury 6 If the lamp is ON while pushing in the dial F C4 turn it in the direction of the arrow counterclockwise until the lamp turns off Lamp If the lamp is OFF proceed to step 7 ...

Page 216: ...er unit F C5 9 Remove any jammed paper from the right cover of the saddle stitcher unit F C6 1 Open the right cover F C6 2 Remove any jammed paper 3 Close the right cover F C6 When closing the cover be careful not to get your fingers caught as this may result in personal injury ...

Page 217: ...tached 11 Push the saddle stitcher unit F C5 and close the front cover of the finisher 1 Gently push the saddle stitcher unit F C5 back into the machine Always make sure to push the saddle stitcher unit in as far as it can go 2 Close the front cover of the finisher When returning the saddle stitcher unit to its original position or closing the cover be careful not to get your fingers caught as thi...

Page 218: ...th the External 2 3 Hole Puncher A1 or the finisher when clearing jams Lift up the insertion unit before removing jams from the External 2 3 Hole Puncher A1 or the finisher Take care when handling the optional equipment that is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste or clear paper or staple jams prints may still be outp...

Page 219: ... the paper that is not jammed 2 Remove any jammed paper 3 Close the top cover When closing the cover be careful not to get your fingers caught as this may result in personal injury 3 Open the front cover and the insertion unit 1 Open the front cover 2 Open the insertion unit ...

Page 220: ...ay result in personal injury 5 Close the insertion unit and the front cover 1 Close the insertion unit 2 Close the front cover When closing the insertion unit and the cover be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper ...

Page 221: ...221 Troubleshooting Inside the Insertion Unit 1 Open the front cover of the Document Insertion Folding Unit G1 or Document Insertion Unit J1 2 Open the upper delivery guide 3 Remove any jammed paper ...

Page 222: ...222 4 Close the upper delivery guide When closing the guide be careful not to get your fingers caught as this may result in personal injury 5 Open the lower delivery guide ...

Page 223: ...areful not to get your fingers caught as this may result in personal injury 7 Close the front cover When closing the cover be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 224: ...224 Folding Unit 1 Open the front cover of the Document Insertion Folding Unit G1 2 Open the lower delivery guide 3 Pull out the folding unit ...

Page 225: ...the exit slot 1 Push out any jammed paper toward the exit slot 2 Remove any jammed paper 5 Remove any jammed paper from the left guide 1 Open the left guide 2 Remove any jammed paper from the inside guide 3 Remove any jammed paper from the outside guide ...

Page 226: ...o get your fingers caught as this may result in personal injury 7 Close the left guide and return the folding unit to its original position 1 Close the left guide 2 Return the folding unit to its original position When closing the guide and returning the unit to its original position be careful not to get your fingers caught as this may result in personal injury ...

Page 227: ...uide 2 Close the front cover When closing the guide and cover be careful not to get your fingers caught as this may result in personal injury 9 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 228: ... jam and follow the procedure described below while referring to the directions that appear on the touch panel display to remove the jammed paper The External 2 3 Hole Puncher A1 is an optional product 1 Open the front cover of the puncher waste tray 2 Set the green knob to the fixed position If the Document Insertion Folding Unit G1 or Document Insertion Unit J1 is attached open the insertion uni...

Page 229: ...cover of the puncher 2 Remove any jammed paper 4 Close the top cover of the puncher If you opened the insertion unit in step 2 gently push down the insertion unit back into its original position When closing the cover be careful not to get your fingers caught as this may result in personal injury ...

Page 230: ... closing the cover be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared ...

Page 231: ...bed below while referring to the directions that appear on the touch panel display to remove the jammed paper The Staple Finisher L1 Booklet Finisher L1 Document Insertion Folding Unit G1 and Document Insertion Unit J1 are optional products Inside the Top Cover 1 Open the front cover of the finisher 2 1 1 Booklet Finisher L1 2 Staple Finisher L1 If the Document Insertion Folding Unit G1 or Documen...

Page 232: ... the insertion unit When closing the cover be careful not to get your fingers caught as this may result in personal injury 4 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury 5 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly unt...

Page 233: ...n the output slot 2 Remove any jammed paper 3 Close the output slot If a paper jam occurs when you are printing in the Staple mode do not remove the output sheets that are waiting to be stapled Printing and stapling resume after you clear the paper jam 2 Open the front cover of the finisher 2 1 1 Booklet Finisher L1 2 Staple Finisher L1 If the Document Insertion Folding Unit G1 or Document Inserti...

Page 234: ...234 3 Open the top cover of the finisher 4 Open the delivery guide 5 Remove any jammed paper ...

Page 235: ...e the top cover If you open the Document Insertion Folding Unit G1 or Document Insertion Unit J1 in step 2 close the insertion unit 2 Close the front cover When closing the cover be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the ...

Page 236: ...ver of the Booklet Finisher L1 1 Open the front cover of the finisher If the Document Insertion Folding Unit G1 or Document Insertion Unit J1 is attached open the insertion unit 2 Open the top cover of the finisher ...

Page 237: ... may result in personal injury Springs are attached to the upper delivery guide so it returns to its original position when released 4 Remove any jammed paper from the lower delivery guide 1 Tilt the lower delivery guide to the right 2 Remove any jammed paper 3 Return the lower delivery guide to its original position When releasing the upper delivery guide be careful not to get your fingers caught...

Page 238: ...rtion unit 2 Close the front cover of the finisher When closing the covers be careful not to get your fingers caught as this may result in personal injury 6 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared Saddle Stitcher Unit of the Booklet Finisher L1 1 Open the front cover of the finis...

Page 239: ...small knob on the right in the direction of the arrow counterclockwise 3 While pushing in the larger knob on the left turn it in the direction of the arrow clockwise 4 Remove any jammed paper protruding from the saddle stitcher unit ...

Page 240: ...very guide to its original position be careful not to get your fingers caught as this may result in personal injury 6 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury 7 Follow the instructions on the screen The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the ...

Page 241: ...n pieces of paper left inside the machine Pulling jammed paper out of the machine by force may leave parts of the paper torn inside leading to frequent paper jams If paper tears while you are trying to remove jammed paper from the machine make sure that you remove all of the torn pieces The paper loaded in the paper drawer differs from the setting Make sure that the paper loaded in the paper drawe...

Page 242: ...ou press Close you can continue operations such as setting modes or scanning originals even if the jammed staple is not removed immediately Locations of Staple Jams For information on the parts of the machine in which staple jams occur and instructions on clearing staple jams see the following A B Stapler Unit of the Staple Finisher K1 Booklet Finisher K1 p 243 Saddle Stitcher Unit of the Booklet ...

Page 243: ... is attached to the machine When an optional unit s cover is opened to replace a staple cartridge discard the punch waste discard the trim waste discard the staple waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure The Staple Finisher K1 and Booklet Finisher K1 are optional ...

Page 244: ...244 3 Pull out the staple case 4 Push up the bracket on the staple case 5 Remove all of the jammed and protruding staples from the staple cartridge ...

Page 245: ... Gently push the staple case back into the stapler unit until it is securely in place Always make sure to insert the staple case far as it can go 8 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury ...

Page 246: ... trim waste discard the staple waste or clear paper or staple jams prints may still be output if other optional units are operating normally and are not involved in the paper or staple jam removal procedure Before clearing the staple jam remove all output sheets from the booklet tray The Booklet Finisher K1 is an optional product If a paper jam occurs at the same time as a staple jam remove the ja...

Page 247: ...g 3 Hold the staple case by its left and right sides and lower the bracket on the staple case 4 Remove the jammed and exposed staples from the staple case 5 Return the bracket on the staple case to its original position ...

Page 248: ...7 Push the saddle stitcher unit F C5 back into the machine and close the front cover of the finisher 1 Gently push the saddle stitcher unit back into the machine Always make sure to push the saddle stitcher unit in as far as it can go 2 Close the front cover of the finisher When returning the saddle stitcher unit and closing the cover be careful not to get your fingers caught as this may result in...

Page 249: ...the touch panel display to remove the jammed staple Make sure to close all covers and paper drawers of the machine before clearing any staple jams The Staple Finisher L1 and Booklet Finisher L1 are optional products 1 Open the front cover of the finisher 2 1 1 Booklet Finisher L1 2 Staple Finisher L1 2 Lift and pull out the staple case from the stapler unit holding it by the green tab ...

Page 250: ...ase to its original position 4 Gently push the staple case back into the finisher and push down firmly until it is securely in place 5 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury After the cover is closed the stapler unit may automatically perform a dry stapling operation to reposition the staples ...

Page 251: ...chine before clearing any staple jams Before clearing a staple jam in the saddle stitcher unit remove all paper that has been output to the booklet tray The Booklet Finisher L1 is an optional product 1 Open the front cover of the finisher 2 Pull out the saddle stitcher unit 1 2 2 1 1 Stapler Unit of the Saddle Stitcher Unit 2 Saddle Stitcher Unit 1 Grip the handle of the saddle stitcher unit and p...

Page 252: ...he jammed staples holding it by its left and right sides 4 Push up the tab on the staple case A B 1 1 Push down Part A to unlock 2 Push up Part B 5 Remove any jammed staples B 1 Remove any jammed staples 2 Return Part B to its original position ...

Page 253: ...of the saddle stitcher unit and return it to its original position When returning the saddle stitcher unit to its original position be careful not to get your fingers caught as this may result in personal injury 8 Close the front cover of the finisher When closing the cover be careful not to get your fingers caught as this may result in personal injury When you have cleared the staple jam be sure ...

Page 254: ...mputer 100 pages excluding Secure Print jobs For example the Copy function can store up to approximately 6 100 pages of scanned images 6 000 100 6 100 pages approximate figures However the number of pages that the machine s memory can store may differ depending on the amount of memory required for files stored in the Mail Box and Fax I Fax Inbox and jobs that are in the print queue If memory becom...

Page 255: ...sed on the message that appears on the touch panel display If the message Scanning will be canceled because the memory is full Do you want to send the scanned pages appears Select Yes or No Yes No The pages scanned into memory are sent When storing is complete scan the remaining originals The pages scanned into memory are not sent For the Scan and Store Function Follow the directions below based o...

Page 256: ...cannot be performed because of an operational error When you need to make a decision or take some action during scanning or printing When you need to make a decision or take some action while browsing the network Example of an Error Message on the Touch Panel Display Example of an Error Message on the Web Browser For information on error messages and instructions on resolving errors see e Manual P...

Page 257: ...en When a job or operation is not completed normally Results row of the Communication Management Report If an error occurs during a send receive or fax job the error code is printed iRADVXXXX 04 12 2012 START TIME END TIME TYPE DELIVER DEPT ID ADDRESS BOOK DEPT ID ADDRESS BOOK DEPT ID ADDRESS BOOK DEPT ID ADDRESS BOOK DELIVER DELIVER DELIVER TO FROM DATA DETAILS RESULT DEVICE INFORMATION COMMUNICA...

Page 258: ...ems when using the printer driver or fax driver for Windows The following screens indicate the directions on how to display Troubleshooting from the screen for the printer driver The screens may differ depending on the operating system and the type and version of the printer driver you are using ...

Page 259: ...may still be available When Limited Functions Mode Is Displayed If Limited Functions Mode is displayed you can temporally set the Limited Functions Mode to continue to use the machine until the cause of the malfunction is cleared For more information see Setting the Limited Functions Mode from the Service Call Message Screen on p 262 When a Service Call Message Is Displayed on the Bottom of the Sc...

Page 260: ...ain power switch cover 2 Press the main power switch to the side 3 Close the main power switch cover If you turn OFF the main power switch when there is a job waiting to print that job is erased 2 Wait at least 10 seconds after the Main Power Indicator is turned off and then turn the main power switch back to ON 3 1 Open the main power switch cover 2 Press the main power switch to the I side 3 Clo...

Page 261: ...ds as this may result in electrical shock Always grasp the power plug when disconnecting the power cord Pulling on the power cord may expose or snap the core wire or otherwise damage the power cord If the power cord is damaged this could cause current to leak resulting in a fire or electrical shock When you contact your local authorized Canon dealer have the following information available Product...

Page 262: ...anual Security 1 Press Limited Functions Mode Yes A message prompting you to restart the machine turning the main power switch OFF and then ON appears 2 Turn OFF the main power of the main unit b_04_076_00_C 3 1 Open the main power switch cover 2 Press the main power switch to the side 3 Close the main power switch cover 3 Wait at least 10 seconds after the Main Power Indicator is turned off and t...

Page 263: ...When the Scan function is restricted Copy Fax 1 Scan and Send Scan and Store 2 Access Stored Files 3 Fax I Fax Inbox Secure Print Remote Scan Hold Web Access Shortcut to Settings Registration Tutorial Workflow Composer Document Scan Code Analyzer for MEAP 4 Other MEAP Applications 5 Control Panel Available Unavailable Available Functions When the Print function is restricted When the Scan function...

Page 264: ...e available depending on the restricted functions 6 The registered button may not be available depending on the restricted functions 7 Print List on the Job Log screen and Register on the Consumable screen are not available A print job is automatically canceled when the Print function is restricted A scan job is automatically canceled when the Scan function is restricted The machine may not enter ...

Page 265: ...265 Troubleshooting MEMO ...

Page 266: ...make use of multiple telephone lines p 276 Q15 How do I register edit destinations in a one touch button p 277 Q16 Can I add an arbitrary subject when sending e mail p 278 Q17 How do I change the storage period for the scanned file stored in the Mail Box p 278 Q18 How do I access the Advanced Box from a computer p 279 Q19 How do I forward received data to the Advanced Box p 279 Q20 How do I set to...

Page 267: ... replacement cover is opened p 290 Q40 Numbers such as 751 and 801 are displayed on the touch panel display What do they mean p 291 Q41 I cannot print from the computer Did the machine malfunction p 291 Q42 It seems as though turning OFF the machine is different from the previous imageRUNNER I am afraid that this may be a wrong operation p 292 Q43 The touch panel display is completely black p 292 ...

Page 268: ...el 2 Press Copy Print Job Status from the Print drop down list 3 Select the job press Interrupt Priority Print 4 Press Interrupt and Print Additional Information You can scan the original even if the machine is waiting or printing Reserved Copying For more information see e Manual Copy 2 When copying the Scan screen for the next document is displayed Is there a way to not display this screen When ...

Page 269: ...is set as the default settings you can reduce the printing cost Color Selection Full Color Color Selection Black Changing the Color Mode to the Black Mode 1 Press Copy Select Color Black Setting the Color Mode as the Default 1 Press Change Default Settings Register Yes Additional Information You can also save paper by using the Image Combination mode or Two sided Copy mode For more information see...

Page 270: ...mote UI 1 Click Address Book select the destination to register 2 Click Register New Destination select the type of destination enter necessary items 3 Click OK Storing from the Touch Panel Display 1 Press Scan and Send or Fax Address Book Register Edit 2 Press Register New Dest enter information following the instructions on the touch panel display press OK Additional Information You can also sto...

Page 271: ...the same time You can also register a group destination in a one touch button to send to multiple destinations at the same time For information on registering one touch buttons see e Manual Scan and Send or Fax 7 Can you give me information on how to send to the SMB server and specify its settings You can specify the settings using the following method Setting the Shared Folder on the Computer Sid...

Page 272: ... are using Specifying the File Server on the Touch Panel Display Specifying the File Server by Host Search 1 Press Scan and Send New Destination File 2 From the protocol drop down list press Windows SMB press Search Host 3 On the search criteria screen enter the IP address for the computer you are using press Start Searching 4 Specify the file server confirm the settings press OK Specifying the Fi...

Page 273: ...ement for Management Settings 2 Click Address Lists for Import Export Individually Import 3 Select the file you want to import and specify the desired settings click Start Importing Additional Information To perform this procedure you must have administrator privileges For more information see e Manual Security You can also export and import forwarding settings For more information see e Manual Re...

Page 274: ...me I Fax Address or Fax Number Page Number Destination Name FAX 404 XXX XXXX CANON SALES Sender s Name TTI Sender Information Registering the sender s name 1 Press Settings Registration 2 Press Function Settings Send Fax Settings 3 Press Register Sender Name TTI Register Edit enter the sender s name 4 Press OK Displaying Printing the TX Terminal ID 1 Press Fax Options Sender Name TTI 2 Select the ...

Page 275: ...Entered Fax Number in Settings Registration is set a screen to enter the number for confirmation is displayed By entering the number again you can reduce the risk of transmission error Setting procedure 1 Press Settings Registration 2 Press Function Settings Send Fax Settings 3 Press Confirm Entered Fax Number On OK Additional Information To perform this procedure you must have administrator privi...

Page 276: ...en Additional Information If Register Options Shortcuts is selected from you can register the Options shortcut button on the Fax Basic Features screen 14 How can I make use of multiple telephone lines You can specify the settings using the following method Selecting a telephone line when sending 1 Press Fax Options Select Line 2 Select the telephone line press OK Close Setting the sending and rece...

Page 277: ...in a one touch button Press on the Fax screen or One Touch on the Scan and Send screen Registering Editing from the Fax Screen 1 Press select the button to register edit press Register Edit 2 Register edit the address press Close Registering Editing from the Scan and Send Screen 1 Press One Touch Register select the button to register edit 2 Press Register Edit register edit the address press Clos...

Page 278: ...ge period for the scanned file stored in the Mail Box You can change the time until files are automatically erased from Set Register Mail Boxes in Settings Registration Change the setting as necessary You can set the time until the files are automatically erased to 0 none 1 2 3 6 12 hours 1 2 3 7 30 days The default setting is 3 days Setting procedure 1 Press Settings Registration 2 Press Function...

Page 279: ... to Off Additional Information For more information see e Manual Security 19 How do I forward received data to the Advanced Box Specify an Advanced Box destination registered in the Address Book as the forwarding destination Registering an Advanced Box Destination in the Advanced Box 1 Press Settings Registration 2 Press Set Destination Register Destinations Register New Dest 3 Press File register...

Page 280: ... Press Booklet Booklet Scan Fold Saddle Stitch 4 Specify the cover settings orientation and detailed settings press OK Additional Information For details on the Booklet mode settings see e Manual Access Stored Files Use a document that was stored with the Booklet Scan mode set For details on the Booklet Scan mode settings see e Manual Scan and Store 21 I cannot print PDF files stored in the Advanc...

Page 281: ...ncluding one cover sheet maximum 140 lb index 256 g m2 Thin Plain paper 16 lb bond to 21 lb bond 60 g m2 to 81 g m2 16 sheets Plain paper 21 lb bond to 28 lb bond 82 g m2 to 105 g m2 10 sheets Heavy paper 29 lb bond to 40 lb bond 106 g m2 to 150 g m2 5 sheets Heavy paper 40 lb bond to 75 lb cover 151 g m2 to 209 g m2 4 sheets Heavy paper 80 lb cover 210 g m2 to 220 g m2 2 sheets Coated paper 29 lb...

Page 282: ... exposure of the original image on the reverse side can be manually adjusted Adjust Overall Adjust by Color Additional Information For more information see e Manual Copy 24 The printed paper appears dirty Also the color appears to be different from the original If streaks are printed on the paper or the image is not printed evenly the inside of the feeder may be dirty Follow the procedure below to...

Page 283: ... Use paper with a low moisture content When you remove paper from its packaging load it into the paper source immediately When there is paper remaining in the packaging after you have loaded the paper store it with the packaging closed properly to prevent the paper from absorbing moisture Additional Information For information on loading paper see e Manual Maintenance 26 I had printed from the com...

Page 284: ...nd then switch the network scan function to online To Install the Driver Install using the UFR II User Software CD ROM that comes with the machine To Switch the Network Scan Function to Online Press Scanner Online Additional Information For instructions on installing the Network ScanGear Driver see the Network ScanGear User s Guide on the UFR II User Software CD ROM 28 Can I make copies or send a ...

Page 285: ...ide of the preprinted paper You can use 2nd Side of 2 Sided Page for the multi purpose tray to print on paper already printed on Setting procedure 1 Load the paper in the multi purpose tray with the side to print on face up 2 Select the paper size press Next 3 Select the paper type press 2nd Side of 2 Sided Page OK 4 Press OK 5 Press Start Additional Information A paper jam is more likely to occur...

Page 286: ...he output tray for each function see e Manual Settings Registration 31 Can I print on envelopes Load the envelopes to print on in the multi purpose tray Setting procedure Take about five envelopes fan them and then stack them together Place the envelopes on a level surface and press all the way around the envelopes by hand to remove any air inside Open the multi purpose tray adjust the slide guide...

Page 287: ...to 13 x 19 1 4 100 mm x 148 mm to 330 2 mm x 487 7 mm Type Thin Plain 1 Plain 2 Recycled 1 Recycled 2 Color Pre Punched Bond Heavy 1 Heavy 2 Heavy 3 Heavy 4 1 Sided Coated 1 1 Sided Coated 2 1 Sided Coated 3 1 Sided Coated 4 2 Sided Coated 1 2 Sided Coated 2 2 Sided Coated 3 2 Sided Coated 4 Textured 1 Textured 2 Textured 3 Textured 4 Tracing Paper Transparency Labels Letterhead Envelope Additiona...

Page 288: ... jobs with forwarding errors are printed If you select Off no jobs with forwarding errors are printed Additional Information For more information see e Manual Settings Registration 35 When a fax fails to be sent both the TX Report and the Fax TX Report are output Is there a way to not output the Fax TX Report Disable the output function for the Fax TX Report Specify the following settings Disablin...

Page 289: ... Additional Information If the Fax Memory Lock is being used received data is stored in the Memory RX Inbox without being printed For more information see e Manual Settings Registration 37 What is the model number of the staple cartridge for the finisher or the stamp cartridge for the feeder The model numbers of the consumables for the feeder and finisher are as follows Stamp Ink Cartridge C1 For ...

Page 290: ...d see Chapter 4 Troubleshooting 39 I cannot remove the toner cartridge after the toner replacement cover is opened Check the touch panel display The following screen is displayed To remove the toner cartridge Press Remove Toner Cartridges the inner cover for the toner to replace opens follow the instructions on the touch panel display to remove the toner cartridge Black Toner Cartridge Additional ...

Page 291: ...l Problem Solving Additional Information For instructions on using Status Monitor Cancel see e Manual Status Monitor Cancel 41 I cannot print from the computer Did the machine malfunction Check the following possible causes Is the network cable disconnected Hub Ethernet Cable Is it possible that there is a network problem Is the machine turned ON Is there a paper jam or a toner shortage Did you ex...

Page 292: ...e touch panel display is completely black The main power has not been turned ON or the machine may have entered the Auto Sleep mode to save energy Follow the procedure below Turning the main power ON 1 Check whether the power plug is firmly inserted into the outlet 2 Open the main power switch cover located on the right side of the machine and switch the main power switch to the I side to turn the...

Page 293: ...TX Report every time Also if the Fax Activity Report is set you can output and check Fax Report from the past For more information see e Manual Basic Operations 45 Can I restrict the number of copies prints If Department ID Management is used you can restrict the color copy or print output within groups Setting the Department ID Management and Registering the Password 1 Press Settings Registration...

Page 294: ... Settings Language Keyboard Switch On Off 3 Press On OK Language Keyboard Switch 4 Select the language to display press OK Additional Information You can follow the procedure below to display a shortcut to the language switch on the Main Menu screen 1 Press Other Main Menu Settings On for Display Language Keyboard Switch 2 Press OK For more information see e Manual Basic Operations 47 Can I change...

Page 295: ...t are previously stored as settings for frequently used functions from For more information see e Manual Quick Menu 48 I want to check the IP address for this machine to run the Remote UI but I do not know how to check it You can check the IP address from the touch panel display of this machine Checking the IP Address of This Machine IPv4 Address 1 Press Settings Registration 2 Press Preferences N...

Page 296: ...s 1 Press Settings Registration 2 Press Management Settings License Other Remote UI 3 Press On OK 49 Can I change the default settings of the printer driver You can change the print settings of the printer driver from the computer you are using Using Windows 1 On the Start menu click Control Panel Printer 2 Right click the printer icon click Printing Preferences specify the printer settings 3 Clic...

Page 297: ... Printer The name of your printer 3 Click the Settings drop down list Save As Default OK Print Settings 1 Click Print from the File menu in the application software 2 Click the Printer drop down list select the name of your printer 3 Click the Presets drop down list Save As 4 Specify Save Preset As click OK 5 Click the Presets drop down list select the saved preset name click Print ...

Page 298: ...tion Platform and is a software platform for the Canon multitasking machines You can expand the functions or customize them by installing the MEAP application from the computer to the multitasking machine Workflow Composer The Workflow Composer is an application that increases the efficiency of operations that use multiple functions of the machine By creating and registering combinations of functi...

Page 299: ......

Page 300: ...ur regional dealer CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON CHINA CO LTD 15F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China CANON SINGAPORE PTE LTD 1 HarbourFront Avenue 04 01 Keppel Bay Tower Singapore 098632 CANON HONGKONG CO LTD 19 F The Metr...

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