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Canon

imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide

Canon USA Support Escalation Flow Chart (Table 30)

Canon

imageRUNNER ADVANCE

C9000 PRO / C7000 Series

End-User

End-User Contacts

Servicing Dealer

Canon USA

Technical Support Center

1-800-528-2830

Canon USA

Engineering

Status

Modify

Canon USA

Digital Solutions Specialist &

Systems Engineers

Servicing Dealer Contacts

Canon USA TSC

Assistance Required

Update Case

imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide

March 2015

Rev. 2

Page 74

Summary of Contents for imageRUNNER ADVANCE C7055

Page 1: ...Canon Service Guide ...

Page 2: ...OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES AND SPECIFICATIONS LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS REVIS...

Page 3: ...United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Web sites noted above Please make certain that you a...

Page 4: ...3 Hole Puncher A1 16 4 Document Insertion Unit J1 16 5 Document Insertion Folding Unit G1 16 G Advanced Options 17 1 Canon PCL Printer Kit AD1 and PS Printer Kit AD1 17 2 imagePASS A1 17 3 ColorPASS GX300 17 4 Command Workstation 5 18 H Data Storage Security Options 19 1 Advanced Box 19 2 TPM Trusted Platform Module 20 3 HDD Data Encryption Mirroring Kit C1 20 4 Removable Hard Disk Drive Kit B1 21...

Page 5: ...ol 43 1 Upgrade Functions 43 2 Backup Restore RAM Data 43 H Computer Requirements for Upgrading 44 I Hard Disk Drive Handling 45 J Consumables 46 K Periodically Replaced Parts 47 L Consumable Parts 48 M Main Engine Fixing Unit and ITB Unit 51 N Periodic Replacement Parts 52 O Periodic Maintenance 53 P Special Tools 55 Q Soft Counter 56 R MEAP Counter 57 VI Suggested End User Customer Service Offer...

Page 6: ... Support Center 73 2 NAVI 75 3 Internet Support 78 VIII Appendix 81 A Specifications 81 B Warranty 92 1 imageRUNNER ADVANCE C9075 PRO C9065 PRO Series Main Unit Limited Warranty 92 2 imageRUNNER ADVANCE C7065 C7055 Series Main Unit Limited Warranty 93 3 GPR 32 33 Drum Unit Limited Warranty 94 C List of Tables 95 imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page v ...

Page 7: ...ADVANCE C9075 PRO with Essentials imageRUNNER ADVANCE C9065 PRO with Essentials imageRUNNER ADVANCE C9075 PRO Base Model imageRUNNER ADVANCE C9065 PRO Base Model imageRUNNER ADVANCE C9075 PRO Printer Model imageRUNNER ADVANCE C9065 PRO Printer Model The imageRUNNER ADVANCE C9075 PRO is a Segment 5 device that prints and copies color Letter sheets at speeds of up to 70 ppm pages per minute and B W ...

Page 8: ... Random Access Memory expandable to 2 5GB of RAM The imageRUNNER ADVANCE C9000 PRO C7000 Series models feature as a standard single pass duplexing DADF that is capable of up to 200 ipm images per minute scan speeds in Color and B W at a resolution of up to 300 dpi Each of the models in this series offers as standard UFR II Printing and Canon s Universal Send Document Distribution capabilities High...

Page 9: ...atures a SVGA high resolution TFT display This new display provides a wider viewing angle and high contrast for increased usability The control panel also features a tilting mechanism providing increased accessibility Supported software includes the imageRUNNER ADVANCE Essentials A software package designed to work exclusively with the imageRUNNER ADVANCE models as the core solutions package that ...

Page 10: ...uplexing ADF Capacity Up to 300 sheets Multiple Copies 1 9 999 Resolution Copy 600 x 600 dpi Print 1200 x 1200 dpi Upright Control Panel Standard Optional Toner Yield 5 0 Coverage Black Up to 72 000 Up to 80 000 Color Up to 54 000 Up to 52 000 Drum Yield Black Up to 530 000 Letter Up to 550 000 Letter Up to 550 000 Letter Up to 500 000 Letter Color Up to 174 000 Letter Up to 164 000 Letter Power R...

Page 11: ...ded Option ColorPASS Server Option SEND Universal Send Standard PDF High Compression Standard PDF Advanced Feature Set Option 2 PDF Security Feature Set Option 3 PDF Digital User Signature Option Send Trial Kit TBD FAX Super G3 Fax Option Up to 4 lines MEAP Standard AMS Standard Bundle 2 Includes Searchable PDF XPS Trace Smooth PDF PDF with Adobe Reader Extensions and Office Open XML format suppor...

Page 12: ...lable Paper Folding Unit G1 Optional Not Available Puncher Unit BF1 Optional Not Available Professional Puncher C1 With Integration Unit Optional Not Available Staple Finisher B1 Not Available Optional Booklet Finisher B1 Not Available Optional External 2 3 Hole Puncher A1 Not Available Optional Document Insertion Unit J1 Not Available Optional Document Insertion Folding Unit G1 Not Available Opti...

Page 13: ...imageRUNNER ADVANCE Desktop Workflow Composer and MEAP Connectors and imageRUNNER ADVANCE Tracker 6 imageRUNNER ADVANCE Desktop software ships standard with three year software maintenance Workflow Composer Connectors and Tracker do not have Software Maintenance 7 Ships standard with 2 x 1 100 Sheet Paper Drawers 2 x 550 sheet Paper Cassettes UFRII Printing Color Universal Send with PDF High Compr...

Page 14: ...CE Desktop software ships standard with three year software maintenance Workflow Composer Connectors and Tracker do not have Software Maintenance 12 Ships standard with 2 x 1 100 Sheet Paper Drawers 2 x 550 sheet Paper Cassettes UFRII Printing Color Universal Send with PDF High Compression Access Management System Single Pass Duplexing Automatic Document Feeder Color Image Reader Buffer Pass Unit ...

Page 15: ... Handle A1 1095B001AA Convenience Stapler A1 1348V957 System Connectivity Accessories PCL Printer Kit AD1 24 3736B001AA PS Printer Kit AD1 24 Requires Additional Memory Type B 512MB 3737B002AA Direct Print Kit for PDF XPS H1 Requires Additional Memory Type B 512MB 3674B002AA Additional Memory Type B 512MB 3668B001BA Encrypted Secure Print Software D1 1337B006AA Barcode Printing Kit D1 25 3999B001A...

Page 16: ... imagePASS A1 1245B002AA 512MB Option Memory for imagePASS A1 0448A030BA ColorPASS GX300 39 41 42 3489B001BA 27 SSO H settings are required 28 eLAN item License Access Number is delivered via CNA System 29 Requires Super G3 FAX Board AD1 30 Requires Super G3 FAX Board AD1 and Requires Super G3 2nd Line FAX Board AD1 31 Cannot be installed with Super G3 FAX Board AD1 32 Requires Expansion Bus F1 33...

Page 17: ...her B1 Booklet Finisher B1 6707A001AC Staple Cartridge D2 for Booklet Finisher B1 0250A002AD GPR 32 33 Black Drum Unit 2780B003AA GPR 32 33 Color Drum Unit 2781B004AA GPR 32 Black Toner 2791B003AA GPR 32 Cyan Toner 2795B003AA GPR 32 Magenta Toner 2799B003AA GPR 32 Yellow Toner 2803B003AA GPR 33 Black Toner 2792B003AA GPR 33 Cyan Toner 2796B003AA GPR 33 Magenta Toner 2800B003AA GPR 33 Yellow Toner ...

Page 18: ...cartridge Bk UFR II User Software CD E Drum cartridge C MEAP Admin Software CD Drum cartridge M Maintenance Guide Drum cartridge Y How to Use the Manuals Getting Started Guide AMS KIT e Manual Installation check list Quick Reference Notice for function difference Frequently Asked Questions Correction Notice Drum warranty card Package Register Update Software Administrator Guide imageRUNNER ADVANCE...

Page 19: ...k A1 E Accessory Options for the imageRUNNER ADVANCE C9000 PRO Series 1 Multi Drawer Paper Deck A1 The optional Multi Drawer Paper Deck A1 is a three drawer Accessory with a capacity of up to 6 000 sheets up to 2 000 sheets per drawer The Multi Drawer Paper Deck A1 supports paper sizes of up to 13 x19 2 in weights ranging from 14 lb bond to 110 lb cover Uncoated The Multi Drawer Paper Deck A1 incl...

Page 20: ...rimmer A1 The optional Inner Booklet Trimmer A1 accessory has a booklet capacity of up to 30 booklets and supports one side trim adjustable from 2mm to 20mm the Inner Booklet Trimmer A1 has a waste capacity of up to 1 500 trimmed sheets 5 Document Insertion Unit H1 This optional Document Inserter Unit H1 for the imageRUNNER ADVANCE gives users the ability to insert pre printed cover sheets or inse...

Page 21: ...pable of multi position stapling corner stapling and double stapling for up to 50 sheets and supports paper weights of up to 110lb cover The Staple Finisher A1 has three output trays with an output capacity of up to 4 000 sheets Letter Sample Tray up to 250 sheets Top Tray up to 1 300 sheets Bottom Tray up to 2 450 sheets The Staple Finisher B1 cannot be installed with the Booklet Finisher B1 2 Bo...

Page 22: ...ed cover sheets or insert sheets with a single tray capacity of up to 100 sheets The Document Inserter Folding Unit G1 also has folding capabilities to support Z fold and C fold paper for businesses that require letters invoices or brochures to be folded 5 Document Insertion Folding Unit G1 This optional Document Inserter Folding Unit G1 provides users the ability to insert pre printed cover sheet...

Page 23: ... 2 imagePASS A1 The imagePASS A1 is an EFI Print Controller that is a piggyback controller positioned for end users who require Genuine Adobe PS Postscript with high speed RIP and end users who require a setup of print jobs using a EFI and Canon co developed controller and utility software This controller would also be suitable for users emphasizing color adjusting functions Additional Memory Type...

Page 24: ...gement and set up controls Command Workstation 5 offers integrated fast and flexible previews to help minimize print errors and waste while making the user interface simpler and generating cohesive tool integration including color management tools VDP resources fonts Virtual Printers and job logs 51 Command Workstation 5 ships with the ColorPASS GX300 and can be used the imagePASS A1 Command Works...

Page 25: ...he Advanced Box however only PDF TIFF and JPG files can be printed directly from the Advanced BOX All other native files cannot be printed IMPORTANT It is strongly recommended to protect the Advanced Box from viruses If the end user has an antivirus system in place the Advanced Box folders should be added to its list of folders to scan and protect In addition it is highly recommended that end user...

Page 26: ...r which Canon U S A Inc is not liable 3 HDD Data Encryption Mirroring Kit C1 The HDD Encryption Mirroring Kit B1 encrypts image data before writing to the HDD This kit provides protection for all data including documents stored in Mail Boxes The HDD Data Encryption Mirroring Kit C1 is equipped with the Canon MFP Security Chip 1 50 which has acquired Common Criteria Certification of Evaluation Leve...

Page 27: ...is is to ensure that no trace of data remains on the hard disk One of the following three methods can be used to erase data from the hard disk Overwrite Once With Null Data Overwrite Once With Random Data or Overwrite With Random Data Three Times The following data is completely erased from the hard disk Image data created when copying printing scanning and faxing Image data that remained after yo...

Page 28: ...f the Canon imageRUNNER ADVANCE C9000 PRO C7000 Series of devices This document was developed to assist Canon USA dealers as part of their pre sale and pre installation planning process to potential customers to help clarify the requirements and responsibilities associated with owning and operating an imageRUNNER ADVANCE C9000 PRO C7000 Series device It is recommended that potential customers that...

Page 29: ...is available which allows the registration of frequently used buttons In addition utilizing Workflow Composer an end user can register one button workflows on the Quick Menu to replace complex multi step job tasks The new UI Supports a USB interface for memory media integration and Keyboard Support 1 Upright User Interface The Upright User Interface available as Standard on the imageRUNNER ADVANCE...

Page 30: ...ership to schedule the download of MEAP applications and firmware using the Content Delivery System The Dealership schedules the content application or firmware and time to download using the UGW As the imageRUNNER ADVANCE device polls the UGW via the eRDS the device receives the schedule and content to download from the Content Delivery System server ImageWARE Remote is required to use the Schedu...

Page 31: ...m their own download and installation from the user mode This option is only available to update to the latest firmware only The Service Technician can enable this feature via Service Mode disabled by default This option does not require the Service Technician to visit the customer site b Scheduled Delivery Method Using the Scheduled Delivery Method the Service Technician remotely arranges for the...

Page 32: ...ice Technician will need to perform a communications test from the Service Mode of the imageRUNNER ADVANCE to validate the device s ability to communicate to the CDS Distribution Server When using the Scheduled Delivery Method or the Full remote method The Service Technician must enable eRDS and the CDS UGW switch on the imageRUNNER ADVANCE device s In addition the imageRUNNER ADVANCE device s mus...

Page 33: ...shing management and printing operation from the end user s personal computer PC In addition this desktop application can be used in conjunction with Canon s new imageWARE Document Server application in cases where customers want to share documents managed across workgroups or departments 2 imageRUNNER ADVANCE Tracker A cost recovery and usage management solution designed specifically for the imag...

Page 34: ...sks more efficiently In addition an improvement in parts life based on liberal usage conditions reduces the replacement interval of parts and therefore the overall part costs Finally the use of Remote Support Services provides your Dealership with remote meter reading and Service Monitoring capabilities using imageWARE Remote as well as the ability to maintain up to date machine firmware remotely ...

Page 35: ... C9000 Series and imageRUNNER ADVANCE C7000 Series product then concludes with a blended program focused on either the knowledge and skills needed for your Technicians or the knowledge and skills needed for your System Engineer Most of the training for the imageRUNNER ADVANCE training programs is a blended format where all of the theoretical information is learned through online modules and is rei...

Page 36: ...line modules prior to attending class Failure to complete all required online courses will put you at risk of being sent home from class It is highly recommended that all of your technicians and system engineers responsible for installing configuring and supporting these new products successfully complete the complete learning path of the training program Note In keeping with our current support p...

Page 37: ...ning modules there is a three 3 day Systems and a four 4 day C9000 hardware classroom program These intensive 3 and 4 days will blend information taught online with the hands on and practical application of the classroom Each student will have an opportunity to practice disassembly and installation of key components as well as the practical exercises for troubleshooting many areas of the machine a...

Page 38: ...le in electronic format via download in the eLearning course and in on the Canon e Support website at http www support cusa canon com An electronic PDF file of Service Manuals will be made available to each student attending the class to copy onto a laptop at the course completion The student will be provided a printed TRG Technical Reference Guide that can be taken with them upon completion of th...

Page 39: ...MA 6 15P imageRUNNER ADVANCE C7000 Series 120 V 20 A outlet NEMA 5 20P Paper Deck Unit A1 From the Main Unit N A POD Deck Lite A1 120 V 15 A outlet NEMA 5 15P Multi Drawer Paper Deck A1 120 V 15 A outlet NEMA 5 15P Staple Finisher A1 120 V 15 A outlet NEMA 5 15P Booklet Finisher A1 120 V 15 A outlet NEMA 5 15P Inner Booklet Trimmer A1 From the Finisher N A Document Insertion Unit H1 120 V 15 A out...

Page 40: ...eceptacle Table 8 imageRUNNER ADVANCE C9000 PRO Series Main Unit NEMA 6 15R Receptacle imageRUNNER ADVANCE C7065 C7055 Accessories Power Receptacle Table 9 imageRUNNER ADVANCE C7000 Series NEMA 5 20 Receptacle Accessory NEMA 5 15 Receptacle imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 34 ...

Page 41: ...180 mm 36 75 932 mm imageRUNNER ADVANCE C7065 C7055 48 125 1 221 mm 27 125 689 mm 36 75 932 mm Buffer Pass Unit 5 4 136 mm Paper Deck Unit A1 22 5 570 mm 12 75 323 mm 22 583 mm POD Deck Lite A1 22 5 570 mm 23 625 601 mm 24 5 621 mm Multi Drawer Paper Deck A1 41 1 040 mm 37 375 950 mm 31 375 797 mm Staple Finisher A1 41 1 040 mm 25 75 654 mm 30 125 765 mm Booklet Finisher A1 41 1 040 mm 30 25 767 m...

Page 42: ... mm Main Unit 27 1 689 mm Paper Deck 12 7 323 mm POD Deck Lite 23 7 601mm Saddle Finisher 30 2 767 mm Multi Drawer Paper Deck 37 4 950 mm 165 9 4214 mm imageRUNNER ADVANCE C7065 C7055 Staple Finisher 30 1 765 mm Hole Punch Unit 4 2 107 mm Doc insertion Paper Folding Unit 26 1 662 mm Buffer Pass 5 4 136 mm Main Unit 27 2 689 mm Paper Deck 12 7 327 mm POD Deck Lite 23 7 601 mm Saddle Finisher 30 1 7...

Page 43: ... Main Unit Only Includes opening space for the Main Unit doors 1 Main Unit 2 Copy Tray P1 3 Duplex Color Image Reader Unit A1 Common Configuration Includes opening space for the Main Unit and Accessory doors 1 Main Unit 2 POD Deck Lite A1 3 Buffer Pass Unit F1 4 Professional Puncher C1 5 Professional Puncher Integration Unit B1 6 Booklet Finisher A1 7 Duplex Color Image Reader Unit A1 2 1 3 1 4 5 ...

Page 44: ...doors With the main unit only provide at least 4 100mm behind the machine to the wall for unrestricted operation including the opening of the main unit doors With the accessories attached provide at least 31 5 800mm behind the machine to the wall for unrestricted operation including the opening of the main unit and accessory doors Do not place anything around the machine Especially do not place an...

Page 45: ...isher B1 6 Duplex Color Image Reader Unit A1 NOTES Provide 19 75 500mm on the sides and the front of the machine for unrestricted operation including the opening of the main unit and accessory doors Provide at least 4 100mm behind the machine to the wall for unrestricted operation including the opening of the main unit and accessory doors Do not place anything around the machine Especially do not ...

Page 46: ...utes POD Deck Lite A1 17 minutes Multi drawer Paper Deck A1 20 minutes Buffer Pass Unit F1 8 minutes Staple Finisher A1 LP 8 minutes Booklet Finisher A1 LP 9 minutes Staple Finisher B1 10 minutes Booklet Finisher B1 10 minutes External 2 Hole Puncher A1 10 minutes Puncher Unit BE1 installed with the Staple Finisher A1 or Booklet Finisher A1 11 minutes Document Insertion Unit H1 8 minutes Professio...

Page 47: ...o generate a license Key The LMS Server can be accessed through URL http www canon com lms ir If there are activation or installation problems contact the Technical Support Center Be prepared to provide the product serial number license access number and license key Note The software is preinstalled on the imageRUNNER ADVANCE device only a valid license key will enable the software feature no addi...

Page 48: ...sional Server Advanced Server Windows XP Professional Home Edition 32 bit Windows XP Professional x64 64 bit Windows Server 2003 32 and 64 bit versions Windows Vista 32 bit Mac OS versions 10 1 5 and up for PS PCL and versions 10 2 8 10 4 2 for UFR II 5 Network Operating Systems Novell NetWare 3 x 4 x 5 x and 6 x Windows NT 2000 2003 Mac OS X 6 Protocols TCP IP IPX SPX NetBIOS AppleTalk 7 Printing...

Page 49: ...red on the HDD Main engine firmware Accessory firmware Refer to the SST User Manual for a list of supported devices and accessories MEAP Contents Language HDD Format RUI Remote User Interface stored on the HDD BootROM stored on a FDIMM Flash Double Inline Memory Module on the Main Controller PCB Printed Circuit Board These imageRUNNER ADVANCE devices support firmware download from the SST and a US...

Page 50: ...resolution or better 256 colors or more Operating System any of the following Microsoft Windows 2000 Server Professional Microsoft Windows XP Professional or Home Edition Network connection 10Base T 100Base TX or a PCMCIA slot for an Ethernet card Download Tool SST version 4 72 or later Necessary Cables High Speed USB 2 0 compliant cable as short as possible to avoid connection problems Note Do no...

Page 51: ...stored on the hard disk including loss arising from lost opportunity to use such data even if Canon is informed of the possibility of such damages Therefore it is recommended not to permanently store data on the HDD without having secured copies or printouts of such data Review the terms of the product s limited warranty for more details Note If a HDD must be replaced due to a fault all MEAP appli...

Page 52: ...t Number4 Quantity Estimated Life copies prints55 Remarks GPR 32 Black Drum Unit 2780B003AA 1 530 000 imageRUNNER ADVANCE C9075 PRO 550 000 imageRUNNER ADVANCE C9065 PRO GPR 32 Color Drum Unit 2781B004AA 1 174 000 imageRUNNER ADVANCE C9075 PRO C9065 PRO GPR 32 Black Toner 2791B003AA 1 72 000 56 GPR 32 Cyan Toner 2795B003AA 1 54 000 56 GPR 32 Magenta Toner 2799B003AA 1 54 000 56 GPR 32 Yellow Toner...

Page 53: ... 150 000 Grid Plate FC8 2295 000 1 150 000 Grid Cleaning Pad FL3 4090 000 1 150 000 Ozone Filter FL3 4101 000 2 500 000 Primary Charging Dustproof Filter FL2 0439 000 1 500 000 Fixing Dustproof Filter FL2 8946 000 1 500 000 Pressure Thermistor 1 FK2 7870 000 1 1 000 000 imageRUNNER ADVANCED C9075 PRO 1 108 000 imageRUNNER ADVANCED C9065 PRO C7065 1 020 000 imageRUNNER ADVANCED C7055 Pressure Therm...

Page 54: ...00 1 550 000 ITB FC8 1700 000 1 550 000 ITB Cleaning Blade FC8 1699 000 1 200 000 ITB Inner Scraper Holder FL2 8873 000 1 550 000 Right Deck Pickup Roller Left Deck Pickup Roller FC5 2524 000 2 500 000 Right Deck Feed Roller Left Deck Feed Roller FC5 2526 000 2 500 000 Right Deck Separation Roller Left Deck Separation Roller FC5 2528 000 2 500 000 Cassette 3 Pickup Roller Cassette 4 Pickup Roller ...

Page 55: ...7055 Developing Assembly Bk FM4 6615 000 1 500 000 imageRUNNER ADVANCED C9075 PRO Developing Assembly Y FM4 6612 000 1 500 000 imageRUNNER ADVANCED C9075 PRO Developing Assembly M FM4 6613 000 1 500 000 imageRUNNER ADVANCED C9075 PRO Developing Assembly C FM4 6614 000 1 500 000 imageRUNNER ADVANCED C9075 PRO Waste Toner Container FM4 5696 000 1 50 000 Based on 5 toner coverage for each color 100 C...

Page 56: ...Pickup Roller Front FF5 7829 000 1 500 000 pages Pickup Roller Rear FF5 7830 000 1 500 000 pages Feed Roller FF6 1975 000 2 500 000 pages Separation Roller FB2 7777 000 1 500 000 pages Multi drawer Paper Deck A1 Consumable Parts List Table 21 Description Part Number 4 Quantity Estimated Life copies prints 55 Remarks Pickup Roller Front FF5 7829 000 3 500 000 pages Pickup Roller Rear FF5 7830 000 3...

Page 57: ...replaced by the service technician only in extreme circumstances where replacing consumable and periodically replaced parts of the Fixing Unit or ITB Unit does not correct print quality issues Main Unit Fixing Assembly Table 22 Main Unit Fixing Assembly Item Part Number 4 Quantity imageRUNNER ADVANCE Remarks Fixing Unit FM3 9870 000 1 C9075 PRO C9065 PRO Fixing Unit FM3 9869 010 1 C7065 C7055 ITB ...

Page 58: ...der FL2 2720 000 1 150 000 Grid Plate FC8 2295 000 1 150 000 Grid Cleaning Pad FL3 4090 000 1 150 000 Ozone Filter FL3 4101 000 2 500 000 Primary Charging Dustproof Filter FL2 0439 000 1 500 000 Fixing Dustproof Filter FL2 8946 000 1 500 000 Pressure Thermistor 1 FK2 7870 000 1 1 000 000 imageRUNNER ADVANCED C9075 PRO 1 108 000 imageRUNNER ADVANCED C9065 PRO C7065 1 020 000 imageRUNNER ADVANCED C7...

Page 59: ...ransfer Charging Wire Toner Catch Sheet color Δ Clean when replacing the Color Drum Unit Toner Catch Tray black Δ Toner Blocking Plastic Sheet Δ Clean with lint free paper Primary Charging Wire Primary Charging Wire Cleaning Pad Slider Primary Charging Wire Cleaning Pad Holder Pre transfer Charging Wire Pre transfer Charging Wire Cleaning Pad Slider Pre transfer Charging Wire Cleaning Pad Holder G...

Page 60: ...placing the Fixing Belt Apply grease to all gear teeth Cleaning of oil stain on the Contact Roller of Pressure Belt Position Sensor and the lower side of Lower Unit Δ Clean when replacing the Pressure Belt Fixing Inlet Guide Sensor Flag Δ Clean when replacing the Fixing Inlet Guide Sensor Flag Pressure Thermistor 1 Pressure Thermistor 2 Fixing Belt Unit Every 400 000 Pressure Belt Unit Right Deck ...

Page 61: ...n FY9 3038 000 A Used as a probe extension when making electrical checks Tester Extension Pin L Shaped FY9 3039 000 A Used as a probe extension when making electrical checks Mirror Positioning Tool FY9 3046 040 B Used for positioning mirror mounts CA 1 Test Sheet FY9 9030 000 A Used for adjusting checking images Electrode for checking potential sensor FY9 3057 010 B Surface potential sensor for ze...

Page 62: ...on the counter status check screen Soft Counter Table 26 Counter Counter Description from Service Manual Default Display Adjustability of Display 1 101 Total 1 On May be Swapped to different Total Counter via Service Mode setting 2 108 Total Black 1 On May be Changed via Service Mode setting to any available counter 3 229 Copy Full Color Single Color Large On 4 230 Copy Full Color Single Color Sma...

Page 63: ... of applications that can be installed on an imageRUNNER ADVANCE C9000 PRO C7000 Series is directly related to the number of counters available There are twenty 20 counters available for MEAP applications However this device uses one 1 MEAP application counter for the optional Universal Send Therefore the number of additional MEAP applications that can be installed is nineteen 19 There are three t...

Page 64: ...ly 30 000 110 000 Up to 330 000 imageRUNNER ADVANCE C7065 Approximately 30 000 80 000 Up to 250 000 imageRUNNER ADVANCE C7055 Approximately 30 000 70 000 Up to 230 000 Monthly Print Copy Volume Definitions Table 28 Monthly PCV Type Description Optimum Performance Range This is the print copy volume range that the equipment was intended to run on a regular basis to maintain a high level of performa...

Page 65: ... Warranty Full Credit Black Drum Unit 1 000 prints or copies or a combination of both or 30 days after delivery to the original purchaser whichever comes first Color Drum Unit 1 000 prints or copies or a combination of both or 30 days after delivery to the original purchaser whichever comes first Prorated Credit Black Drum Unit 350 000 prints or copies or a combination of both or 120 days after de...

Page 66: ...rcentage of your eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon Network Access section of Canon USA s ISG Central Web site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that have been replaced during the term of the end user warranty are eligible to rec...

Page 67: ...itional information on the Flat Rate Program is located on the Canon USA s e Support Web site at http www support cusa canon com as shown in Figure 1 Figure 1 e Support Flat Rate Program imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 61 ...

Page 68: ...ty tab Part Repair Facilities Repairable Parts List See Figure 2 e Support Authorized Parts Repair Facilities for more details Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Customer Service 1 800 883 1001 Technical Support 1 800 798 1814 Techn...

Page 69: ... over 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history log must include the following Dealer Name Part Description Mach...

Page 70: ... by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 3 e Support e Tag imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 64 ...

Page 71: ...clude the following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim form accompanied by a copy of the e Tag warranty claim form the machi...

Page 72: ...t the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web site a e Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 5 ISG Central imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 66 ...

Page 73: ...ms already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 4 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Note e Tag warranty claims are connected to the e Support ID number that is entered Therefore it is highly reco...

Page 74: ...y To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 8 ISG Central imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 68 ...

Page 75: ...uiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen shots Figure 9 CNA Warranty Credit Inquiry Figure 10 CNA Flat Rate Warranty Reimbursement Search imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 69 ...

Page 76: ...t NFO UPS Ground Next Day Early AM Pickup Rush Spot Table 29 Parts Order Center Days and Hours of Operation Days of Operation Hours of Operation Parts Order Center Telephone Number Monday Friday 9 00 AM 7 00 PM Eastern Standard Time Canon Parts Order Center 866 481 2569 Monday Friday 59 7 00 PM 9 00 AM Eastern Standard Time 24 7 Call Center 800 263 9271 Saturday Sunday 59 All National Holidays 24 ...

Page 77: ...t number when completing the Part Order Form Go to the e Support Web Site navigate to the Warranty Information Center and locate the Part Order Form under the Parts Support Information Complete the Part Order Form and fax it to the Warranty Control Section at 631 330 5761 Once the order form is received and verified the Warranty Control Section will ship the replacement part packaged with the orig...

Page 78: ...e This dramatically improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Specialist with in...

Page 79: ...lem during the call Calls that cannot be resolved during the initial call and require escalation need to follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities are as follows All technical support for the end user is provided solely by the contracted servicing Dealer The Canon USA TSC will be the central...

Page 80: ...nd User End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA Engineering Status Modify Canon USA Digital Solutions Specialist Systems Engineers Servicing Dealer Contacts Canon USA TSC Assistance Required Update Case Update Case Update Case imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 74 ...

Page 81: ...er based program application designed to function as both an information resource and a diagnostic tool for Canon dealership s technicians equipped with laptops or for dealer in house help desk environments imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 75 ...

Page 82: ...er b Benefits Improves the time to resolution for the more challenging technical situations faced in the field Increases customer satisfaction by increasing the number of first visit problem resolutions thereby reducing the number of required second visits Reduces the chances of incorrect or unnecessary parts usage with NAVI s diagnostic abilities and reference information Enables device engine re...

Page 83: ...AVI and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data If you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates to each imageRUNNER ADVANCE model s Update Data Pack are available for download from t...

Page 84: ...es Technical Publications and other information via e mail message Search for technical solutions with the Integrated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and modify logged cases Review all open cases To access e Support you must first register for an ...

Page 85: ...ent staff Please contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central Figure 13 ISG Central Login Screen When an end user logs on to the ISG Central Web site he she must select the Engineering Services and Solutions button to access the Service Guides area of the Web site as shown below Figure 14 ISG Central Welcome Page imageRUNNER A...

Page 86: ...non imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide Figure 15 ISG Central Engineering Services and Solutions Page imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 80 ...

Page 87: ...ional Wireless LAN Kit Others USB2 0 2 Host USB2 0 Device USB2 0 2 w Optional Device Port SD Card SDHC Card Compact Flash Memory Stick Microdrive w Optional Multimedia Reader Writer Copy Print Speed Bk Color Letter Up to 75 70 ppm Up to 65 65 ppm Up to 65 60 ppm Up to 55 55 ppm FCOT Bk Color Approximately 4 4 sec 6 0 sec 4 9 sec 6 6 sec Warm Up Time at room temp of 20 From Power On Approx 6 minute...

Page 88: ...m 2 Thin Plain Heavy Color Recycled Pre Punched Transparency Tab Bond Letterhead Stack Bypass 14 lb bond 110 lb cover 52 g m 2 300 g m 2 Thin Plain Heavy Color Recycled Pre Punched Transparency Tracing Labels Bond Letterhead Coated Textured Envelopes Duplexing Standard Automatic Trayless Duplexing Dimensions H W D 55 1 4 x 46 1 2 x 36 3 4 1 403 mm x 1180 mm x 932 mm To the top and right edge of th...

Page 89: ...ly 86 9 lb 39 4 kg Paper Deck Unit A1 Table 33 Item Specification Paper Sizes LTR Paper Weight Paper Types 14 lb bond to 80 lb cover 52 to 220 g m2 Thin Plain Heavy Color Recycled Pre Punched Paper Deck Capacity Up to 3 500 sheets 20 lb bond 80 g m2 Power Requirement Maximum Power Consumption From main unit Approximately 44 W Dimensions H W D Weight Approximately 22 1 2 x 12 3 4 x 22 570 mm x 323 ...

Page 90: ...er less than 16 lb bond 60 g m2 Paper Capacity Tray A Up to LTR STMTR EXEC 1 500 sheets or 7 195 mm in height 13 x 19 12 x 18 11 x 17 LGL LTRR 750 sheets or 3 7 8 97 mm in height Tray B Up to LTR Up to 250 sheets or 1 32 mm in height 13 x 19 12 x 18 11 x 17 LGL LTRR EXEC Up to 125 sheets or 5 8 16 mm in height Tray C Up to LTR Up to 2 500 sheets or 12 325 mm in height STMTR EXEC Up to 1 250 sheets...

Page 91: ... x 17 LGL LTR LTRR EXEC Saddle Stitch 13 x 19 12 5 8 x 17 11 16 320 x 450 mm 12 x 18 11 17 LGL LTRR Saddle Stitching Saddle Stitch Capacity Up to 20 sheets including 1 cover page 110 lb bond 300 g m2 20 lb bond 80 g m2 Tray Capacity Up to 1 to 5 sheets 25 sets 6 to 10 sheets 15 sets 11 to 16 sheets 10 sets 17 to 20 sheets 5 sets Saddle Fold Up to 5 sheets 20 lb bond 80g m2 Power Requirement Maximu...

Page 92: ...Weight Professional Puncher C1 Approximately 41 x12 x 31 1 040 mm x 305 mm x 792 mm Approximately 176lb 80 kg Professional Puncher Integration Unit B1 Approximately 41 x 10 1 8 x 31 1 040 mm x 250 mm x 792 mm Approximately 88 2lb 40 kg Document Insertion Unit H1 Table 40 Item Specification Paper Sizes 13 x 19 12 5 8 x 17 11 16 320 x 450 mm 12 x 18 11 17 LGL LTR LTRR EXEC Custom Size 7 1 8 x 7 1 8 ...

Page 93: ...r A1 Table 42 Item Specification Trimming Method Face Trim Paper Sizes 13 x 19 12 5 8 x 17 11 16 320 x 450 mm 12 x 18 11 17 LGL LTRR Custom Size 8 1 4 x 11 to 13 x 19 1 4 210 x 279 mm to 330 2 mm x 487 7 mm Paper Weight Paper Types 16lb bond to 110 lb cover 60 to 300 g m2 Thin Plain Heavy Recycled Color Coated Trimming Width 2mm to 20mm Maximum Number of Sheets Trimmed Up to 40 sheets Trimmer Book...

Page 94: ...700 sheets or 9 5 8 243 mm in height 13 x 19 12 5 8 x 17 3 4 320 x 450 mm 12 x 18 11 x 17 LGL LTRR Up to 650 sheets or 3 3 4 96 mm in height Paper Capacity of Staple Mode 20lb Bond Tray B C Up to LTR EXEC Up to 1 300 sheets 100 sets 7 3 8 or 188 mm in height 11 x 17 LGL LTRR Up to 650 sheets 50 sets 3 3 4 or 96 mm in height Max Stapling Capacity Up to 50 sheets Type of Staple Size Corner 11 x 17 L...

Page 95: ... LTRR EXEC Double 11 x 17 LGL LTR LTRR EXEC Saddle Stitch 12 18 11 17 LGL LTRR Saddle Stitching Saddle Stitch Capacity Up to 16 sheets including 1 page cover 140 lb index 256 g m2 20 lb bond 80 g m2 Tray Capacity Up to 1 to 5 sheets 25 sets 6 to 10 sheets 15 sets 11 to 16 sheets 10 sets Power Source Maximum Power Consumption From the main unit Approximately 124 W Dimensions H W D Approximately 44 ...

Page 96: ... 100 x 148 mm to 330 2 mm x 487 7 mm Envelopes Paper Weight Paper Type 14 lb Bond to 110lb Cover 52 gsm to 300 gsm Thin Plain Heavy Color Recycled Pre Punched Transparency Tracing Labels Tab Bond Letterhead Coated Textured Envelopes Paper Capacity 20lb Bond Up to 250 Sheets Dimensions H W D Weight Approximately 5 5 8 x 14 3 8 x 14 3 4 when auxiliary tray is extended Approximately 2 9 lb 1 3 kg Ins...

Page 97: ...otocol TCP IP Interfaces to LAN 10 100 1000Base T RJ 45 Network OS Linux Utility Software Command WorkStation 5 optional Web Tools Accessories Hot Folder v2 0 Paper Catalog Kit Secure Erase V1 1 Impose v2 7 X Rite Eye One 512MB Optional Memory ColorPASS GX300 Table 53 Item Specification Type External Connectable Devices imageRUNNER ADVANCE C9075 PRO 9065 PRO C7065 C7055 CPU Intel Duo Core2 Xeon E8...

Page 98: ...ER ADVANCE C9000 PRO C7000 Series Service Guide B Warranty 1 imageRUNNER ADVANCE C9075 PRO C9065 PRO Series Main Unit Limited Warranty imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 92 ...

Page 99: ... imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide 2 imageRUNNER ADVANCE C7065 C7055 Series Main Unit Limited Warranty imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 93 ...

Page 100: ...Canon imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide 3 GPR 32 33 Drum Unit Limited Warranty imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 94 ...

Page 101: ... 50 Main Unit Fixing Assembly Table 22 51 Periodic Replacement Parts Table 23 52 Main Unit Periodic Maintenance Table 24 53 Special Tools Table 25 55 Soft Counter Table 26 56 Monthly Copy Volume Table 27 58 Monthly Print Copy Volume Definitions Table 28 58 Table 29 Parts Order Center Days and Hours of Operation 70 Canon USA Support Escalation Flow Chart Table 30 74 imageRUNNER ADVANCE C9075 PRO C9...

Page 102: ...Canon imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide ColorPASS GX300 Table 53 91 imageRUNNER ADVANCE C9000 PRO C7000 Series Service Guide March 2015 Rev 2 Page 96 ...

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