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Canon

imageRUNNER ADVANCE C5200 Series Service Guide

imageRUNNER ADVANCE C5200 Series Service Guide

March 2014

Revision 3

Page 56

2.

Content Delivery System

The CDS is Canon’s next generation system for the delivery and
installation of firmware and MEAP (Multifunction Embedded Application
Platform)

applications

to

imageRUNNER

ADVANCE

devices.

The

advantages of the CDS include reduced service costs (labor and travel),
and improved first-call resolution and having the latest version of firmware
always available to download and install on the imageRUNNER
ADVANCE devices.

With the CDS end-users are able to download select MEAP applications
(.jar files and license files) from the CDS server via the User Interface of
the

imageRUNNER

ADVANCE

device.

Additionally,

select

client

applications and related manuals are available from the CDS Web Site
(

http://www.canon.com/fau/downloads

).

However, the value of using the CDS is realized when updating multiple
imageRUNNER ADVANCE devices. You can save up to 40 minutes per
machine for firmware downloading and installation.

There are three methods, which helps you to deliver firmware updates to
imageRUNNER ADVANCE devices:

Table 24 – CDS Firmware Delivery Methods

Method

Download

Firmware

Install

Firmware

Frequency

Cost Savings

Scheduled

Update

(at device)

Automatic

Automatic

Recurring

periodically

Fully unattended

updates after

initial one-time

setup (less than 5

minutes)

Update

(remotely

through

UGW +

CDS)

13 hours to

7 days in

advance

Automatic

One time as

scheduled

Eliminate

technician visits

Manual

Reduce duration

of technician visit

Update

(at device)

Up to 7
days in

advance

Automatic

One time as

scheduled

Fully unattended

update after

configuring (less

than 5 minutes),

when using

automatic

installation.

Manual

One time on

demand

A

B
C

«
...
60
61
62
63
64
...
»

Summary of Contents for ImageRUNNER Advance C5235A

Page 1: ...Canon Service Guide ...

Page 2: ...E INFORMATION RELATING TO THE imageRUNNER ADVANCE C5255 C5250 C5240 C5240A C5235A SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART N...

Page 3: ...tment of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at ...

Page 4: ...ures and Options 16 A Copy and Print Options 16 1 Secure Watermark B1 16 2 PS Printer Kit AR1 16 3 PCL International Font Set A1 16 4 Barcode Printing Kit D1 16 5 imagePASS B2 17 6 ColorPASS GX400 17 7 Direct Printer Kit for PDF XPS H1 18 8 Additional Memory Type D 512 MB 18 B Universal Send Fax Features and Options 18 1 Universal Send Advanced Feature Set F1 18 2 Universal Send Security Feature S...

Page 5: ... 34 C Print Output Management 34 1 Canon Mobile Printing 34 2 Direct Print and Scan for Mobile 35 3 uniFLOW 35 4 Advanced Anywhere Print AA PRINT 35 5 Universal Login Manager 36 6 EFI PrintMe 37 D Device Security and Management 38 1 Advanced Authentication Proximity Card AA PROX 38 2 imageRUNNER ADVANCE Tracker 38 3 imageWARE Enterprise Management Console and Plug ins 38 4 uniFLOW Device Security ...

Page 6: ... Drive Handling 62 O Special Tools Solvents and Oils 63 P Consumables 65 Q Consumable Parts 66 R Periodic Replacement Parts 69 S Periodic Maintenance 70 T The Waste Toner Container 72 U Soft Counter 73 V MEAP Counter 74 VIII Suggested End User Customer Service Offerings 75 A Monthly Copy Print Volume 75 B Limited Warranty Support 76 1 End User Limited Warranty Conditions 76 2 GPR 30 31 Drum Unit L...

Page 7: ...ANCE C5240 C5235 and includes the Single Pass Duplexing ADF with a 150 sheet capacity 20 lb bond 80 g m2 The imageRUNNER ADVANCE C5240 Printer Model is a printer only version of the imageRUNNER ADVANCE C5240A and includes a printer cover in place of the ADF Standard 160 GB hard disk drive HDD that is expandable to a 1 TB HDD and 2 GB of RAM Random Access Memory expandable to 2 5 GB A maximum paper...

Page 8: ...ment Feeder Single Pass Duplexing ADF Standard ADF Capacity 20 lb bond 80 g m Up to 150 sheets Maximum Paper Size Cassette 1 12 x 15 3 8 Cassette 2 3 and 4 3 12 x 18 Multi Purpose Tray 12 5 8 x 18 Paper Weight Cassettes 14 lb bond to 80 lb cover 52 to 220 g m Multi Purpose Tray 14 lb bond to 140 lb index 52 to 256 g m Paper Capacity Standard Cassettes Up to 550 sheets 20 lb bond 80 g m 2 x 2 Multi...

Page 9: ... Printer Kit AR1 9 imagePASS B2 5 6 Direct Print Standard JPEG TIFF Optional Direct Printer Kit for PDF XPS H1 6 PDF XPS PS Printer Kit AR1 5 6 PDF only PostScript Optional PS Printer Kit AR1 6 9 imagePASS B2 5 6 ColorPASS GX400 5 6 7 8 Send Universal Send Standard PDF High Compression Standard Searchable PDF Standard OOXML Standard PDF Advanced Feature Set Optional 10 PDF Security Feature Set Opt...

Page 10: ...NCE C5255 C5250 C5240A C5235A Fax Single Line Optional w Super G3 FAX Board AE2 2 nd Line Optional w Super G3 2 nd Line Fax Board AE1 3 rd 4 th Line Optional w Super G3 3 rd 4 th Line Fax Board AE1 Remote Fax Optional w Remote Fax Kit A1 Network Standard Ethernet 1000Base T 100Base TX 10Base T Optional Wireless LAN w Wireless LAN Kit Remote UI Standard MEAP Capability Standard AMS Access Managemen...

Page 11: ...A Base Model 13 5560B055AA imageRUNNER ADVANCE C5235A Base Model 13 5561B066AA imageRUNNER ADVANCE C5240 Printer Model 14 5560B012AA 12 Part numbers are subject to change without notice 13 Ships standard with 2 x 550 sheet Paper Cassettes UFRII Printing Color Universal Send with PDF High Compression Searchable PDF XPS OOXML Scan to Word and PPT Access Management System HDD Data Erase IP Sec Single...

Page 12: ... 4781B004AA Canon Card Set A5 301 500 4781B005AA Canon Card Set A6 501 1000 4781B006AA Braille Label Kit F1 7518A004AA ADF Access Handle A1 1095B001AA Copy Control Interface Kit A1 26 3726B001AA Convenience Stapler B1 1727V838 Universal Keyboard Stand A1 2212V477 Card Reader Assembly for Universal Keyboard Stand 2212V478 12 Part numbers are subject to change without notice 15 The Cassette Feeding ...

Page 13: ... 3718B004AA Removable HDD Kit AC1 40 3715B001AA HDD Data Erase Scheduler V2 2 41 4164BJ92AA 12 Part numbers are subject to change without notice 27 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web Site 28 Cannot be installed with ColorPASS GX400 or imagePASS B2 controller 29 Requires the PCL Printer Kit AR1 30 Contains multiple options Current tangible it...

Page 14: ...ty package 7752A025AA ColorPASS GX400 5 6 44 45 5829B001AA SeeQuence Impose for imagePASS B2 ColorPASS GX400 6596A035AA SeeQuence Compose 2351B003AA SeeQuence Suite 7752A025AA Removable Hard Disk Drive Kit B1 for ColorPASS GX400 0134B003AA Graphic Arts Package Premium Edition V 2 2 for ColorPASS GX400 7752A022AA X Rite Eye One for ColorPASS GX400 8002A004AA Integrated Interface Stand A1 for ColorP...

Page 15: ...A GPR 30 Color Drum Unit 49 2777B004BA GPR 31 Black Drum Unit 50 2778B004BA GPR 31 Color Drum Unit 50 2779B004BA GPR 30 Black Toner 49 2789B003AA GPR 30 Cyan Toner 49 2793B003AA GPR 30 Magenta Toner 49 2797B003AA GPR 30 Yellow Toner 49 2801B003AA GPR 31 Black Toner 50 2790B003AA GPR 31 Cyan Toner 50 2794B003AA GPR 31 Magenta Toner 50 2798B003AA GPR 31 Yellow Toner 50 2802B003AA 12 Part numbers are...

Page 16: ...ware Only 56 57 4164BF13AA AA PROX V2 3 NFR Software Only 56 57 4164BF14AA AA PROX V2 3 Starter Package 56 58 5105B030AA AA PROX V2 3 NFR Starter Kit 56 58 5105B031AA Authorized Send Kit V5 0 1 License 56 4164BE36AA Authorized Send Kit V5 0 10 Licenses 56 4164BE37AA Authorized Send Kit V5 0 100 Licenses 56 4164BE38AA Authorized Send Kit V5 0 I License NFR 56 4164BE39AA imageWARE Document Server V2...

Page 17: ...ocument Server V1 1 1L DT 5L 1 yr Software Maintenance Extension 60 7494A766AA imageRUNNER ADVANCE Desktop 1L 1yr Maintenance Extension 60 7494A752AA imageRUNNER ADVANCE Desktop 5L 1 yr Software Maintenance Extension 60 7494A689AA imageRUNNER ADVANCE Desktop 20L 1yr Maintenance Extension 60 7494A751AA imageWARE Scan Manager DS V1 1E 1L with 3 yrs Software Maintenance 59 7494A698AB imageWARE Scan M...

Page 18: ... m The optional Paper Deck Unit B2 can be attached C Cabinet Type B1 Provides additional storage space for supplies The optional Cassette Feeding Unit AD2 and Cabinet Type B cannot be installed at the same time The optional Paper Deck Unit B2 cannot be attached D Paper Deck Unit B2 Holds up to 2 700 sheets 20 lb bond 80 g m2 Supports LTR sized paper only Paper weight 14 lb bond to 80 lb cover 52 t...

Page 19: ...Kit B1 G Inner 2 Way Tray F1 Provides two trays with a capacity of up to 350 sheets up to 250 sheets for the upper tray and up to 100 sheets for the lower tray H Inner Finisher E1 Contains one tray which holds up to 500 sheets 80 g m2 Can corner or double staple approximately 50 sheets of paper LTR 14 to 21 lb bond 52 to 81 g m2 Paper weight 14 lb bond to 140 lb index 52 to 256 g m I Inner Finishe...

Page 20: ...2 3 Hole Puncher B2 to provide hole punch capabilities K Booklet Finisher J1 Contains two trays which holds up to 3 000 sheets 1 300 sheets for top tray 1 700 sheets for lower tray Can corner or double staple up to 50 sheets of paper Paper weight 14 lb bond to 140 lb index 52 to 256 g m 16 Sheet saddle stitch up to 12 X 18 Saddle stitch booklet capacity up to 25 sets V Fold 1 Sheet Only Supports t...

Page 21: ...ts or users Performs Department ID Management automatically Users must insert a control card to access the machine Requires the optional Copy Card Reader Attachment B3 O 2 5 inch 160 GB HDD G1 Required for the HDD Mirroring function when the HDD Data Encryption Mirroring Kit is installed Does not increase the overall storage capacity of the machine P 2 5 inch 1 TB HDD H1 Required to replace the ma...

Page 22: ...nter Kit AR1 Supports the PCL5c 6 emulation printing solutions Supports printing in true 1 200 x 1 200 dpi resolution with the Canon PCL6 Printer Driver Requires license activation via the LMS 2 PS Printer Kit AR1 Supports the PostScript printing solution Supports printing in true 1 200 x 1 200 dpi resolution Requires license activation via the LMS Requires the Additional Memory Type D 512 MB 3 PC...

Page 23: ...PASS GX400 An external print controller for the imageRUNNER ADVANCE C5255 only The ColorPASS GX400 is positioned for CRD and Print For Pay markets that require print on demand functions or high speed RIPs with workflow utilities This controller is also suitable for users that require color adjustment functions This controller offers extensive variable data printing support and superior workflow ma...

Page 24: ... Enables the user to make Trace Smooth PDF and Adobe Reader Extensions PDF files Requires license activation via the LMS 2 Universal Send Security Feature Set D1 Enables the user to encrypt PDF and Digital Device Signature PDF XPS files as well as set a password to send them safely to a file server or e mail address Enables the recipient of a PDF or Digital Device Signature PDF XPS file to verify ...

Page 25: ... Fax Kit and the Super G3 FAX Board cannot be installed together 8 Adobe LiveCycle Rights Management ES Server Integration Enables Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the imageRUNNER ADVANCE Device even after document creation using the Adobe LiveCycle Rights Management ES Server Upon attempt by an end user to op...

Page 26: ...The Mail Box is a data storage area that provides the ability to store files temporarily for on demand printing or reprint purposes The Mail Box function enables users to store files that are scanned with this machine or data sent from a personal computer via the printer driver The stored files can be printed or reprinted anytime using the desired user settings When combined with the Send Function...

Page 27: ...ser must access them via a computer a Shared Folders An open access storage space Ideal as a shared storage space by multiple users for example team group or department members Subfolders can be created Up to 1 000 files folders main and sub can be saved in each level b Personal Folders Access is restricted to the set user only Authentication must be set up to enable a personal folder Subfolders c...

Page 28: ...rodrive can be used For more information see USB Device Port E3 and Multimedia Reader Writer A2 D Connectivity Options 1 Web Access Software H1 Enables the end user to view web pages from the machine touch panel display If PDF files are registered on the web page the user can print them from the machine without using a computer Moreover if a Web page or special content is created and then register...

Page 29: ...rd Department IDs and passwords for up to 1 000 departments can be registered Use Department ID Management to keep track of the copy scan and print totals for each department b SSO H A user authentication system that enables the functions of the machine and MEAP applications to be used by a user after being authenticated once SSO H has two compatible user authentication systems Domain Authenticati...

Page 30: ...s and MAC Media Access Control Address filters encryption and authentication and network port and application access control a IPSec IPSec IP security software is supported as a standard feature on the imageRUNNER ADVANCE C5200 Series to ensure information privacy and security for Internet Protocol IP communications over the network It encrypts all inbound and outbound network traffic to protect a...

Page 31: ...cessor to IPv4 for general use on the Internet Support for IPv6 adds extended business value to the imageRUNNER ADVANCE Series 3 Data Management and Security The imageRUNNER ADVANCE C5200 Series machines offer several ways to protect and secure data It is strongly recommended that a back up and security system is in place along with an antivirus protection system to make sure that no data on the h...

Page 32: ... data loss for which Canon USA is not liable See DISCLAIMER on p ii for further details IMPORTANT If the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can only be recovered if Canon s service representative replaces the TPM chip and restores the original TPM key to the new chip Immediately back up the TPM key on a USB memory stick after the TPM set...

Page 33: ... for maximum security protection depending on preferences set by the system administrator d Quick Menu Log in Screen After end users login to the imageRUNNER ADVANCE device they can choose the default Quick Menu screen Shared or Personal in the Restrict Quick Menu Use screen accessible from Settings Registration Personal is the default Quick Menu By setting Personal as the default access from gene...

Page 34: ...ed then the HDD must be backed up before installing the Kit or a loss of data may occur If this occurs an E602 error code may appear and the System Software will need to be reloaded onto the engine g Document Scan Lock Kit B1 Enables the administrator to embed an invisible code over the entire surface of a printed document to identify which printer printed the document and enables the administrato...

Page 35: ... B1 The optional Removable Hard Disk Drive Kit available for the ColorPASS GX400 only Enables the HDD of the ColorPASS to be removed for secure storage while the machine is unattended or not in use Provides a layer a data security for government agencies and corporate enterprises who need to ensure that the data stored on the HDD is physically secured when the machine is not in use 4 Document Mana...

Page 36: ...hereby deterring improper distribution of sensitive documents d imageWARE Secure Audit Manager Express imageWARE Secure Audit Manager Express is an optional solution that captures and archives the contents and attributes of all jobs performed on imageRUNNER ADVANCE devices to provide an audit trail Administrators have the ability to continuously track and archive network wide activity details This...

Page 37: ... 2600 User Manual CD Installation Manual HDD Data Encryption Mirroring Kit C7 The Data Erase Kit is available as standard Cannot be used with the imagePASS B2 Super G3 Fax Board 2nd and 3rd 4th lines Remote Fax Kit Direct Print Kit Remote Operators Software Kit Web Access Software Multimedia Reader Writer and some MEAP applications IMPORTANT The imageRUNNER ADVANCE Security Kit C1 for IEEE 2600 1 ...

Page 38: ... the end user to monitor the status of inbound and outbound print and fax jobs Print templates can automatically be applied to a job through the print function of the Quick Printing Tool or documents can be previewed before printing via the Desktop Binder option 3 imageWARE Document Server imageWARE Document Server is an office document sharing server application it connects multiple imageRUNNER A...

Page 39: ...ate convert and collaborate With ePPO end users can create and share PDFs edit PDF files and convert PDF files into searchable editable and fully formatted Microsoft Office or Corel WordPerfect files B Scan Management 1 Workflow Composer and Connectors imageRUNNER ADVANCE workflow processes can be simplified by customizing multiple step workflow functions into one button operations The one button ...

Page 40: ...py ShareScan is an enterprise ready office scanning software solution that enables the Canon imageRUNNER ADVANCE devices to turn paper documents into digital information that for integration into an end user s communication collaboration workflow and business applications Paper based information can be integrated with an end users backend repository alleviating the burden of manually re keying inf...

Page 41: ... for PDF XPS H1 or PS Printer Kit AR1 3 uniFLOW uniFLOW is a print output management solution that can be customized to meet the needs of an organization uniFLOW offers an organization of any size a way to have printing productivity secure follow me printing cost management document capture device management mobile printing and other capabilities available in the core features and add on modules u...

Page 42: ...to lock devices before use ULM offers users the ability to login by image login PIN code Active Directory or Proximity Card Personalization Provides customization capabilities for the device to enable end users to automate commonly performed tasks for enhanced productivity Security ULM integrates with Canon s Access Management System functionality for advanced security where it can control physica...

Page 43: ...ail An end user can e mail a file as an attachment or forward an e mail with an attachment to the EFI PrintMe print printme com Cloud Service The end user will receive a confirmation e mail with a Document ID Code Web upload An end user can upload files directly to the EFI PrintMe Server from the EFI PrintMe Web Site www printme com The end user will see a popup window which will include the Docum...

Page 44: ...ADVANCE Series It tracks per user device usage on a per function basis through department IDs and Windows logon names imageRUNNER ADVANCE Tracker allows for monitoring managing and allocating cost of usage to prevent inefficient and wasteful usage Copy print scan and fax tracking can be done by device user and department ID 3 imageWARE Enterprise Management Console and Plug ins imageWARE Enterpris...

Page 45: ... user usernames codes and passwords Using various smart proximity or magnetic cards 5 uniFLOW Serverless Secure Print uniFLOW Serverless Secure Print is a secure printing and follow me printing option that utilizes the end user s client PC to store secure print jobs until the end user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE device The imageRUNNER ADVANCE device...

Page 46: ... V Dealer Sales Service Authorization To obtain and maintain authorization to sell or service an imageRUNNER device every Authorized Reseller s location must have at least one employee who has successfully completed the appropriate imageRUNNER device training program and who has been certified as described in Educational Training ...

Page 47: ...d skills needed for your technicians Service technicians with a certification on the imageRUNNER ADVANCE C5000 Series would need to follow the Certified Technician learning path see Figure 2 below by completing an online imageRUNNER ADVANCE Systems Update Course followed by the imageRUNNER ADVANCE C5200 Hardware Update online Course Figure 1 Learning Path for Service Technicians not certified on t...

Page 48: ... self service support software downloads knowledgebase articles support forums technical publications is available through our e Support Center Web Site for all technicians Refer to the Technical Support section on the e Support Web Site for entitlement details D Learning Path for Service Technicians not certified on the imageRUNNER ADVANCE 5000 Series 1 Online Courses Technician Training The onli...

Page 49: ...to support the imageRUNNER ADVANCE C5000 and meet the needs of your customers Table 10 Classroom Courses Course Name Course Code Required imageRUNNER ADVANCE Systems 07IRTAS01C Yes imageRUNNER ADVANCE C5000 and C5200 Series Servicing and Maintenance 18IRTAC501C Yes 3 Prerequisites Prior to enrolling into the blended technician training program each student will have to successfully achieve a certi...

Page 50: ...t Windows workstation Vista XP 2007 or higher Microsoft Internet Explorer v7 0 or higher imageRUNNER ADVANCE C5200 Series device Applicable accessories hardware and software H Service Materials Printed Service Manuals and Parts Catalogs will be provided for reference use during the classroom course An electronic PDF file of the Service Manuals will be made available to each student as part of the ...

Page 51: ...as a laptop computer or vacuum that may be used when servicing or configuring the machine Use only dedicated and properly grounded outlets for the main unit and imagePASS or ColorPASS Controllers Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fall into a range th...

Page 52: ... 5 20R imageRUNNER ADVANCE C5240A C5235A Main Unit 120 V 15 A NEMA 5 15R Cassette Feeding Unit AD2 From the Main Unit N A Booklet Finisher J1 From the Main Unit N A Staple Finisher J1 From the Main Unit N A Inner Finisher E1 From the Main Unit N A Paper Deck Unit B2 From the Main Unit N A External 2 3 Hole Puncher B2 From the Main Unit N A Table 16 Power and Receptacle Requirements for Controllers...

Page 53: ...Canon imageRUNNER ADVANCE C5200 Series Service Guide imageRUNNER ADVANCE C5200 Series Service Guide March 2014 Revision 3 Page 47 B Hardware Configuration Chart Figure 4 Hardware Configuration Chart ...

Page 54: ...Unit G1 8 8 lb 4 kg Copy Card Reader F1 7 1 oz 200 g Table 18 Dimensions Unit Height Width Depth imageRUNNER ADVANCE C5255 C5250 w Duplex Color Image Reader E1 37 3 8 950 mm 24 3 8 620 mm 28 1 8 715 mm imageRUNNER ADVANCE C5240 Printer Model 36 5 8 931 mm 24 3 8 620 mm 28 712 mm Cassette Feeding Unit AD2 9 7 8 251 mm 24 3 8 620 mm 27 5 8 700 mm Paper Deck Unit B2 18 5 8 473 mm 14 5 8 372 mm 23 3 4...

Page 55: ...Notes Provide at least 19 3 4 500 mm on the sides and the front of the machine for unrestricted operation including the opening of the main unit and accessory doors With the main unit only provide at least 4 100 mm behind the machine to the wall for unrestricted operation including the opening of the main unit doors With the accessories attached provide at least 31 1 2 800 mm behind the machine to...

Page 56: ...es Service Guide imageRUNNER ADVANCE C5200 Series Service Guide March 2014 Revision 3 Page 50 Table 20 Installation Space Requirements Minimum Configuration Minimum Configuration Main Engine with Duplex Color Image Reader Unit E1 attached ...

Page 57: ...ents Typical Configuration Typical Configuration Main Engine with Duplex Color Image Reader Unit E1 Inner Finisher E1 and Paper Deck Unit B2 Table 22 Installation Space Requirements Maximum Configuration Maximum Configuration Main Engine with Duplex Color Image Reader Unit E1 External 2 3 Hole Puncher B2 Booklet Finisher J1 Buffer Pass Unit G1 and Paper Deck Unit B2 ...

Page 58: ...inutes Booklet Finisher J1 7 minutes 6 minutes 13 minutes Inner Finisher Additional Tray A1 2 minutes 1 minutes 3 minutes External 2 3 Hole Puncher B2 7 minutes 15 minutes 22 minutes Inner 2way Tray F1 1 minutes 2 minutes 3 minutes Buffer Pass Unit G1 2 minutes 4 minutes 6 minutes Utility Tray A2 1 minutes 4 minutes 5 minutes Key Switch Unit A2 1 minutes 16 minutes 17 minutes Copy Card Reader F1 C...

Page 59: ...System Engineer Requirements A System Engineer SE 67 is recommended to work with Canon s networked devices and should have the following basic job functions Systems integration pre sale and post sale Installation Education of customers and dealership personnel Troubleshooting To perform the above tasks successfully it is crucial that the SE have strong computer and networking skills with a working...

Page 60: ...esigned to improve serviceability quality and deliver lower service costs which result in increased dealer service profitability Enhanced serviceability as part of the overall design of the imageRUNNER ADVANCE products enables a reduction in the time required to service the machine s major components Access to common parts and frequently used components has been improved to enable technicians to p...

Page 61: ...ealership s back end device management system imageWARE Remote provides the following labor cost reduction benefits Retrieve meter readings for billing which reduces the need for an on site meter read or a phone call to the customer to read the meters Anticipate part requirements by monitoring the imageRUNNER ADVANCE meter readings Monitoring the page counter and service part counter data the serv...

Page 62: ...and related manuals are available from the CDS Web Site http www canon com fau downloads However the value of using the CDS is realized when updating multiple imageRUNNER ADVANCE devices You can save up to 40 minutes per machine for firmware downloading and installation There are three methods which helps you to deliver firmware updates to imageRUNNER ADVANCE devices Table 24 CDS Firmware Delivery...

Page 63: ...guration Management The Device Configuration Manager DCM is a standard feature of the imageRUNNER ADVANCE C5200 series The DCM can reduce the installation time for new or replacement imageRUNNER ADVANCE devices by exporting the user mode and service mode settings of a current imageRUNNER or imageRUNNER ADVANCE device for import to a new or replacement device The settings can be exported from the c...

Page 64: ...of Supported Devices and Accessories MEAP Contents Language HDD Format RUI Remote User Interface stored on the HDD BootROM stored on a FDIMM Flash Double Inline Memory Module on the Main Controller PCB Printed Circuit Board The imageRUNNER ADVANCE devices support firmware downloads from the SST and a USB memory stick When the hard disk drive is replaced the SST is used to format the new HDD and lo...

Page 65: ...ble hard disk space High Speed USB 2 0 recommended or 1 1 Display VGA 640 x 480 resolution or better 256 colors or more Operating System any of the following Microsoft Windows 2000 Server Professional Microsoft Windows XP Professional or Home Edition Network connection 10Base T 100Base TX or a PCMCIA slot for an Ethernet card Download Tool SST version 4 72 or later Necessary Cables High Speed USB ...

Page 66: ...st enter the license access number and the imageRUNNER ADVANCE device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 5 License Management System If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license ke...

Page 67: ...mageRUNNER ADVANCE device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application Some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process Additionally you can do...

Page 68: ... of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk including loss arising from lost opportunity to use such data even if Canon is informed of the possibility of such damages Therefore it is recommended to not permanently store data on the HDD without having secured copies or printouts of such data Review the terms of the product s Limi...

Page 69: ... 000 A Use for electrical checks for adjustment of laser power in combination with the laser power checker Door Switch TKN 0093 A Tester Extension Pin FY9 3038 000 A Used as a probe extension when making electrical checks Tester Extension Pin L Shaped FY9 3039 000 A Used as a probe extension when making electrical checks CA 7 Test Sheet FY9 9323 000 A Used for adjusting checking images Loupe CK 00...

Page 70: ...ne Heat resistant grease Lubrication of the fixing drive areas Mineral oil family lithium soap Molybdenum disulfide MO 138S Tool No CK 0427 500 g can Lubricating oil Mineral oil paraffin family Tool No CK 0524 100 cc Lubricating oil Lubrication of the drive areas and friction areas Silicone oil Tool No CK 0551 20 g Lubricating oil EM 50L Lubrication of the gears Special oil Special solid lubricati...

Page 71: ...004BA 1 171 000 pages For imageRUNNER ADVANCE C5255 C5250 GPR 30 Color Drum Unit 2777B004BA 1 85 000 pages GPR 30 Black Toner 2789B003AA 1 44 000 71 pages GPR 30 Cyan Toner 2793B003AA 1 38 000 71 pages GPR 30 Magenta Toner 2797B003AA 1 38 000 71 pages GPR 30 Yellow Toner 2801B003AA 1 38 000 71 pages GPR 31 Black Drum Unit 2778B004BA 1 169 000 pages For imageRUNNER ADVANCE C5240A C5235A GPR 31 Colo...

Page 72: ...bly XG9 0172 000 2 300 000 pages ITB FM4 7241 000 1 500 000 pages ITB cleaning blade FM4 7246 000 1 150 000 pages Dustproof Glass Cleaning Pad FL2 9476 000 1 150 000 pages Primary transfer roller Y M C Bk FC0 0257 000 4 500 000 pages Secondary transfer inner roller FC8 4402 000 1 500 000 pages Secondary transfer outer roller FC0 4878 000 1 500 000 pages Simultaneous replacement with Secondary Tran...

Page 73: ... Part Number 12 Quantity Estimated Life 70 Remarks Pickup Roller Unit FM0 1226 000 1 80 000 sheets Feed Guide FL3 2942 000 1 40 000 sheets Separation Pad FL3 5538 000 1 80 000 sheets Hinge Unit FE2 1598 000 1 150 000 times Reciprocation Stamp FC7 5465 000 1 7 000 pages 12 Part Numbers are subject to change without notice 70 Value is based on LTR sized paper Estimated average values in the field ba...

Page 74: ...043 000 1 1 000 000 sheets Delivery Mouth Static Eliminator 12 Part Numbers are subject to change without notice 70 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment Table 34...

Page 75: ...4F3 0929 000 1 1 000 000 sheets Buffer Roller FC5 3442 000 2 1 000 000 sheets Return Roller Rear 4A3 0950 000 1 1 000 000 sheets Color White Return Roller Front 4A3 0951 000 1 1 000 000 sheets Color Black Stitcher FL2 0846 000 2 100 000 times Saddle Stitcher Assembly Approx 2 000 times stapled with 1 Cartridge 12 Part Numbers are subject to change without notice 70 Value is based on LTR sized pape...

Page 76: ...00 100 000 150 000 300 000 500 000 Replacement Cleaning Inspection Adjustment Dust blocking glass Clean with the dust blocking glass cleaning tool Dust blocking glass cleaning pad Clean when the ITB Cleaning Blade is replaced Developing unit Y Developing unit M Developing unit C Developing unit Bk Primary transfer roller Color Primary transfer roller Bk Secondary transfer inner roller Replace when...

Page 77: ...t 120 000 Sheets Multi Purpose Tray Separation Roller Pickup assembly idler gear Replace when the Feed Roller and Separation Roller are replaced First delivery roller As needed clean with alcohol Second delivery roller Third delivery roller Registration roller Post fixing roller Fixing delivery roller Duplex feed upper roller Duplex feed lower roller Pre registration guide As needed clean with lin...

Page 78: ...mptying and cleaning the waste toner container will be published in a separate service document If new waste toner containers are always used it is recommended that the customer maintain a supply of waste toner containers for replacement when necessary If recycled waste toner containers are used Canon USA recommends that the customer have at least one spare container available as a replacement whi...

Page 79: ...r configurations of the imageRUNNER ADVANCE C5200 Series on the counter status check screen Refer to the imageRUNNER ADVANCE C5255 C5250 C5240A C5235A Series Service Manual for complete details on the Soft Counter configurations Table 37 Soft Counter Configuration Counter Counter Description from Service Manual Default Display Adjustability of Display 1 101 Total 1 On May be Swapped to different T...

Page 80: ... the MEAP device Press the Counter Check button on the device s control panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Contains a user interface on the touch panel display of the device Up to nine applet tabs can be displayed on the touch panel display of the device Servlet Contains a remote programmable user interface for the...

Page 81: ...C5255 Approximately 12 000 60 000 Up to 210 000 imageRUNNER ADVANCE C5250 Approximately 10 000 50 000 Up to 165 000 imageRUNNER ADVANCE C5240A Approximately 8 000 45 000 Up to 120 000 imageRUNNER ADVANCE C5235A Approximately 5 000 30 000 Up to 100 000 Table 39 Monthly Print Copy Volume Definitions Monthly PCV Type Description Optimum PCV This is the print copy volume range that the equipment was i...

Page 82: ...ver comes first Color Drum Unit 50 000 prints or copies or a combination of both or 30 days after delivery to the original purchaser whichever comes first Prorated Credit Black Drum Unit 90 000 prints or copies or a combination of both or 120 days after delivery to the original purchaser whichever comes first Color Drum Unit 20 000 prints or copies or a combination of both or 120 days after delive...

Page 83: ... more information Original defective parts with a dealer cost over 300 00 that have been replaced during the term of the end user warranty are eligible to receive reimbursement credit through the e Tag process Parts that are listed on the Canon USA Repairable Parts List should be sent to an APRF Authorized Parts Repair Facility to be repaired at no charge To request a part reimbursement credit com...

Page 84: ...List See Figure 8 e Support Authorized Parts Repair Facilities for more details Table 41 Authorized Part Repair Facilities Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Customer Service 1 800 883 1001 Technical Support 1 800 798 1814 Technical...

Page 85: ...ecified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history log must include the following Dealer Name Part Description Machine s Installation Date Date...

Page 86: ...ompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web Site Figure 9 e Support e Tag To submit a new warranty claim select the type of claim from the drop down list shown below and complete the required sections of the...

Page 87: ... following information Dealer Name Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed Highlight Current Service Call For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim form accompanied by a copy of the e Tag warranty claim form the machine s serv...

Page 88: ...Warranty Credit Inquiry enables your dealership to check download and print the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web Site a e Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web Site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 11 ISG Central ...

Page 89: ...e Tag Warranty Claims Search To check the status of the e Tag warranty claims already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 10 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details of the e Tag limited warranty claim form double click any record Note e Tag warranty claims are conn...

Page 90: ...ageRUNNER ADVANCE C5200 Series Service Guide March 2014 Revision 3 Page 84 b Flat Rate Inquiry To view your Flat Rate warranty reimbursements online log on to the ISG Central Web Site and select Canon Network Access CNA as shown below Figure 14 ISG Central ...

Page 91: ...rch 2014 Revision 3 Page 85 On the CNA Web Site select Warranty Credit Inquiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen shots Figure 15 CNA Warranty Credit Inquiry Figure 16 CNA Flat Rate Warranty Reimbursement Search ...

Page 92: ...dramatically improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Specialist with informati...

Page 93: ... to the TSC and information is logged into the call management system a case number is assigned to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities ...

Page 94: ...Canon USA Support Escalation Flow Chart Canon imageRUNNER ADVANCE C5200 Series End User End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA Engineering Status Modify Canon USA Digital Solutions Specialist Systems Engineers Servicing Dealer Contacts Canon USA TSC Update Case Update Case Update Case ...

Page 95: ...ch 2014 Revision 3 Page 89 2 NAVI NAVI is a computer based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians equipped with a laptop or dealer in house help desk environments Figure 17 NAVI Login Screen Figure 18 NAVI Main Screen ...

Page 96: ...erences Provides a link to Canon Technical Documentation which is offered to dealers for sale on a CD ROM Provides a link to Canon Service Tools such as the SST Service Support Tool and PDL Downloader Enables you to access the machine s Service Mode from a computer running the NAVI application and perform the Auto Reset function returns all machine settings back to their initial or default values ...

Page 97: ...previously introduced models to a computer with NAVI installed 3 Install NAVI and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data If you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates to each imag...

Page 98: ...owing functions and information can be accessed Proactive notification of new releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integrated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and m...

Page 99: ...s limited to an Authorized Dealer s Management staff Please contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central Figure 21 ISG Central Login Screen When an end user logs on to the ISG Central Web Site he she must select the Engineering Services and Solutions button to access the Service Guides area of the Web Site as shown below Figur...

Page 100: ...non imageRUNNER ADVANCE C5200 Series Service Guide imageRUNNER ADVANCE C5200 Series Service Guide March 2014 Revision 3 Page 94 Figure 23 ISG Central Engineering Services and Solutions Service Guides Area ...

Page 101: ...Heavy 2 61 to 80 lb cover 164 to 220 g m 2 Heavy 3 82 lb cover to 140 lb index 221 to 256 g m 2 1 Sided Coated 1 29 lb bond to 60 lb cover 106 to 163 g m 2 1 Sided Coated 2 61 to 80 lb cover 164 to 220 g m 2 2 Sided Coated 1 29 lb bond to 60 lb cover 106 to 163 g m 2 2 Sided Coated 2 61 to 80 lb cover 164 to 220 g m 2 Tracing 17 to 21 lb bond 64 to 81 g m 2 Transparency 40 lb bond to 110 lb index ...

Page 102: ...n Approximately 31 seconds From Sleep Mode Approximately 18 seconds Approximately 15 seconds Engine Resolution Up to 1 200 dpi 1 200 dpi Halftone 256 Gradations Continuous Tone Paper Capacity 20 lb bond Standard Two Paper Cassettes Up to 550 sheets each Multi Purpose Tray Up to 100 sheets Optional Two Paper Cassettes Up to 550 sheets each Paper Deck Up to 2 700 sheets Maximum Up to 5 000 sheets Pa...

Page 103: ...olor image Reader Unit E1 Item Specification Original Feeding Mechanism Single Pass Duplex Automatic Document Feeder Paper Size 11 x 17 LGL LTR LTRR STMT or STMTR Weight of Originals 1 Sided Scanning 11 to 58 lb bond 42 to 157 g m 2 2 Sided Scanning 13 to 58 lb bond 50 to 157 g m 2 Original Tray Capacity Up to 150 sheets 20 lb bond 80 g m 2 Scan Speed Simplex Duplex Scan 300 dpi Color Up to 75 ipm...

Page 104: ...cation Paper Sizes LTR Paper Weight 14 lb bond to 80 lb cover 52 to 220 g m 2 Paper Types 72 Thin Plain 1 Plain 2 Recycled Color Heavy 1 Heavy 2 Paper Deck Capacity Up to 3 000 sheets 17 lb bond 64 g m 2 Up to 2 700 sheets 20 lb bond 80 g m 2 Power Source Maximum Power Consumption From the main unit Approximately 45 W Dimensions H W D 18 5 8 x 14 5 8 x 23 3 4 473 mm x 372 mm x 603 mm Weight Approx...

Page 105: ...2 Thin Plain 1 Plain 2 Recycled Color Heavy 1 Heavy 2 Heavy 3 Pre Punched Transparency Tracing Tab Letterhead Labels bond Coated Envelope Paper Capacity LTR 20 lb bond Tray A Up to 250 Sheets Tray B Up to 100 Sheets Dimensions H W D Approximately 3 x 16 3 4 x 16 76 mm x 426 mm x 407 mm Weight 1 3 lb 574 g Installation Space W D when the multi purpose tray is extended imageRUNNER ADVANCE C5255 C525...

Page 106: ...MTR and EXEC Up to 100 sheets or 1 2 12 5 mm in height Inner Finisher Tray A1 Staple Mode 11 x 17 LGL LTR LTRR and EXEC 3 8 8 1 mm in height Maximum Stapling Capacity LTR and EXEC Up to 50 Sheets 14 lb bond 21 lb bond Up to 30 Sheets 22 lb bond 28 lb bond Up to 2 Sheets 29 lb bond 140 lb index 11 x17 LGL LTRR Up to 30 Sheets 14 lb bond 21 lb bond Up to 20 Sheets 22 lb bond 28 lb bond Up to 2 Sheet...

Page 107: ...0 Sheets 30 Sets or 7 3 8 in height 11 x17 LGL LTRR Up to 650 Sheets 30 Sets or 3 3 4 in height Lower Tray LTR EXEC 1 700 Sheets 30 Sets or 9 5 8 in height 11 x17 LGL LTRR 650 Sheets 30 Sets or 3 3 4 in height Maximum Stapling Capacity LTR EXEC Up to 50 Sheets 14 lb bond to 21 lb bond Up to 30 Sheets 22 lb bond to 28 lb bond Up to 2 Sheets 29 lb bond to 140 lb index 11 x17 LGL LTRR Up to 30 Sheets...

Page 108: ...x17 LGL LTRR 650 Sheets 30 Sets or 3 3 4 in height Maximum Stapling Capacity LTR EXEC Up to 50 Sheets 14 lb bond to 21 lb bond Up to 30 Sheets 22 lb bond to 28 lb bond Up to 2 Sheets 29 lb bond to 140 lb index 11 x17 LGL LTRR Up to 30 Sheets 14lb bond to 21lb bond Up to 20 Sheets 22 lb bond to 28 lb bond Up to 2 Sheets 29 lb bond to 140 lb index Staple Mode 11 x17 LGL LTR LTRR EXEC Corner Double S...

Page 109: ...Item Specification Paper Sizes 11 x17 LGL LTR LTRR STMTR and EXEC Paper Weight 14 lb bond to 80 lb cover 52 g m 2 to 220 g m 2 Paper Type 72 Thin Plain1 Plain2 Heavy 1 Heavy 2 Color Recycled Pre Punched Tab Letterhead bond Paper Capacity 20 lb bond 100 Sheets Dimensions H W D Approximately 5 5 8 x 14 3 8 x 14 3 4 144 mm x 365 mm x 373 mm when auxiliary tray is extended Weight Approximately 1 lb 48...

Page 110: ...Fax Board AE1 Super G3 3rd 4th Line Fax Board AE1 Remote Fax Kit A1 Table 57 imagePASS B2 imagePASS B2 Item Specification Supported Devices imageRUNNER ADVANCE C5255 C5250 C5240A C5235A CPU Intel Pentium Processor E5300 2M Cache 2 60GHz 800MHz FSB RAM Standard 2 GB Interfaces to LAN 1000Base T 100Base TX 10Base T HDD 160 GB F W System 10e PostScript 3 Y PCL6 Y PCL5c Y Print Drivers Adobe PS 3 Wind...

Page 111: ...RJ 45 HDD 500 GB F W System 10 PostScript 3 Y Print Drivers Windows 2000 XP Server 2003 Server 2008 Windows Vista Windows 7 Windows 8 Macintosh OS X 10 5 or later Optional Items Graphic Arts Package Premium Edition SeeQuence Suite Impose and Compose Removable Hard Disk Drive Kit B1 Hot Folders and Virtual Printers X Rite Eye One Integrated Interface and Stand A1 Mouse Monitor Keyboard and Stand Po...

Page 112: ...Canon imageRUNNER ADVANCE C5200 Series Service Guide imageRUNNER ADVANCE C5200 Series Service Guide March 2014 Revision 3 Page 106 C Warranty 1 Main Unit Limited Warranty ...

Page 113: ...Canon imageRUNNER ADVANCE C5200 Series Service Guide imageRUNNER ADVANCE C5200 Series Service Guide March 2014 Revision 3 Page 107 2 GPR 30 Drum Unit Limited Warranty ...

Page 114: ...Canon imageRUNNER ADVANCE C5200 Series Service Guide imageRUNNER ADVANCE C5200 Series Service Guide March 2014 Revision 3 Page 108 3 GPR 31 Drum Unit Limited Warranty ...

Page 115: ...able 25 Special Tools List 63 Table 26 Solvents and Oils 64 Table 27 Main Unit Consumables List 65 Table 28 Main Unit Consumable Parts List 66 Table 29 Color Image Reader Unit E1 Consumable Parts List 67 Table 30 Color Image Reader Unit F2 Consumable Parts List 67 Table 31 Cassette Pedestal AD2 Consumable Parts List 67 Table 32 Paper Deck Unit B2 Consumable Parts List 68 Table 33 Inner Finisher E1...

Page 116: ...em 60 Figure 6 Content Delivery System Web Site 61 Figure 7 e Support Flat Rate Program 77 Figure 8 e Support Authorized Parts Repair Facilities 79 Figure 9 e Support e Tag 80 Figure 10 e Support e Tag Claim Console 81 Figure 11 ISG Central 82 Figure 12 CNA Warranty Credit Inquiry 83 Figure 13 CNA e Tag Warranty Claims Search 83 Figure 14 ISG Central 84 Figure 15 CNA Warranty Credit Inquiry 85 Fig...

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