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Canon IMAGERUNNER ADVANCE C5051, User Manual, Page: 92 / 152

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Canon IMAGERUNNER ADVANCE C5051 User Manual Download Page 92

Clearing Paper Jams

2-22

2

Troubleshooting

Cassette Feeding Unit-AD1 (Optional)

If a paper jam occurs inside the Cassette Feeding Unit-AD1, a screen prompting you to remove the jammed paper appears on 
the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that 
appears on the touch panel display, to remove the jammed paper.

There are some areas inside the machine which are subject to high-voltages . When removing jammed paper or when inspecting 

the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may 

result in burns or electrical shock .

When removing jammed paper, take care not to cut your hands on the edges of the paper .

If paper is jammed inside the cassette feeding unit, make sure to remove any jammed paper from inside the lower right cover first. Removing 

jammed paper from the cassette feeding unit first may tear the jammed paper, and leave pieces of the paper jammed inside the machine.

1

  Open the lower right cover of the cassette feeding unit .

If the Paper Deck Unit-B1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this 

procedure. For more information, see e-Manual > Optional Products.

 

 

 

 

2

  Remove any jammed paper .

 

 

 

 

Summary of Contents for IMAGERUNNER ADVANCE C5051

Page 1: ...ENG Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference Maintenance Guide...

Page 2: ......

Page 3: ...imageRUNNER ADVANCE C5051 C5045 C5035 C5030 Maintenance Guide...

Page 4: ...r Basic and Useful Operations Quick Reference 30 Maintenance and Troubleshooting Maintenance Guide This Document 30 Frequently Asked Questions and Answers Frequently Asked Questions 30 Windows Printer...

Page 5: ...Copy Fax Scan and Send Scan and Store Access Stored Files Fax I Fax Inbox Secured Print Web Access Scanner Quick Menu Status Monitor Cancel Print Network Remote UI MEAP Security Software e Manual 30 T...

Page 6: ...r 2 Troubleshooting Chapter 3 Appendix Includes the index Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our...

Page 7: ...taple Finisher C1 Booklet Finisher C1 External 2 3 Hole Puncher B1 Optional 1 29 Replacing the Staple Cartridge in the Stapler Unit 1 29 Replacing the Staple Cartridge in the Saddle Stitcher Unit 1 32...

Page 8: ...46 Copy Tray J1 Optional 2 48 Clearing Staple Jams 2 50 Inner Finisher A1 Optional 2 50 Staple Finisher C1 Booklet Finisher C1 Optional 2 53 Saddle Stitcher Unit Optional 2 55 List of Error Messages 2...

Page 9: ...should be observed for safety Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay attention to these...

Page 10: ...is attached to the imageRUNNER ADVANCE C5051 the Duplex Color Image Reader Unit B1 Super G3 FAX Board Inner Finisher A1 and Cassette Feeding Unit AD1 Note that functions that cannot be used depending...

Page 11: ...51 has the following optional equipment attached to it the Duplex Color Image Reader Unit B1 Super G3 FAX Board Inner Finisher A1 and Cassette Feeding Unit AD1 Abbreviations Used in This Manual In thi...

Page 12: ...al including photocopying and recording or by any information storage or retrieval system without the prior written permission of Canon Inc Disclaimers The information in this document is subject to c...

Page 13: ...tional 1 21 Replacing the Stamp Cartridge Duplex Color Image Reader Unit B1 1 21 Replacing the Stamp Cartridge Color Image Reader Unit B1 1 24 Inner Finisher A1 Optional 1 26 Replacing the Staple Cart...

Page 14: ...r take care not to cut your hands on the edges of the paper A screen prompting you to load paper also appears if the selected paper drawer is not fully inserted into the machine Make sure that the pap...

Page 15: ...er in its original package and store it in a dry place away from direct sunlight If you print on the paper which has absorbed moisture steam may come out from the output area of the machine This is be...

Page 16: ...s try turning the paper stack over and reload it For more information on the print direction of preprinted paper paper which has logos or patterns already printed on it see Chapter 16 Appendix in Gett...

Page 17: ...ies of a different size other than LTR are loaded in a paper drawer the paper size and remaining amount of paper will not be detected correctly 1 Press and release the button on the paper drawer that...

Page 18: ...ty 4 Load the appropriate size paper into the paper drawer When loading paper take care not to cut your hands on the edges of the paper 5 Change the paper drawer s paper size plate to match the new pa...

Page 19: ...ou select the paper deck unit when it has no paper or if the paper deck unit runs out of paper during a print job a screen prompting you to load paper appears on the touch panel display Follow the pro...

Page 20: ...ges of the paper stack Paper which has been rolled or curled must be straightened out before loading it into the paper deck unit Make sure that the height of the paper stack does not exceed the loadin...

Page 21: ...ine Maintenance 4 Close the paper deck unit The inside lifter automatically rises and the machine becomes ready for printing When closing the paper deck unit be careful not to get your fingers caught...

Page 22: ...are self sticking which use ink glue or other substances that can melt burn vaporize or emit smells under the heat of a fixing unit approximately 418 F Depending on the materials used for the seal th...

Page 23: ...nvelopes may cause paper jams Load envelopes after following the procedure below 1 Take five envelopes loosen them as shown and stack them together Repeat this step five times for each set of five env...

Page 24: ...elopes that have glue attached to their flaps the glue may melt due to the heat and pressure of the fixing unit Take particular care to spread the envelopes out in the direction that they will be fed...

Page 25: ...intenance Loading Envelopes This section explains how to load envelopes into Paper Drawer 2 1 Press and release the button on Paper Drawer 2 2 Grip the handle and pull out the paper drawer until it st...

Page 26: ...velopes and make sure that they are held in place under the claw Envelopes which have been rolled or curled must be straightened out prior to use Make sure that the height of the envelope stack does n...

Page 27: ...ion When returning the paper drawer to its original position be careful not to get your fingers caught as this may result in personal injury Never place paper or any other items in the empty part of t...

Page 28: ...tings Registration into the envelope cassette Make sure that you change the envelope settings from the Settings Registration screen before carrying out the following procedure See e Manual Settings Re...

Page 29: ...ne by holding its left and right sides with both hands 4 Remove the envelopes that are loaded in the paper drawer several envelopes at a time 5 Slide the left guide to align it with the mark for the d...

Page 30: ...ress down on the envelope receptacle and move the front width guide to align it with the mark of the desired envelope size 8 Fix the front width guide in place with the screws 9 Move the back width gu...

Page 31: ...velopes and make sure that they are held in place under the claw Envelopes which have been rolled or curled must be straightened out prior to use Make sure that the height of the envelope stack does n...

Page 32: ...envelope size and type stored in ENV 2 in Register Envelope Drawer in Settings Registration to be loaded 12 Gently push the paper drawer back into the machine until it clicks into place in the closed...

Page 33: ...g the stamp cartridge take care not to allow ink to come into contact with your hands or clothing If ink gets onto your hands or clothing wash it off immediately with cold water Replacing the Stamp Ca...

Page 34: ...in the new stamp cartridge until it clicks using tweezers Insert the stamp cartridge so that it is not slanted Insert the stamp cartridge properly or paper jams may occur 6 Close the stamp cover When...

Page 35: ...sing the covers be careful not to get your fingers caught as this may result in personal injury 8 Close the feeder When closing the feeder be careful not to get your fingers caught as this may result...

Page 36: ...1 24 1 Routine Maintenance Replacing the Stamp Cartridge Color Image Reader Unit B1 1 Open the feeder cover and then open the inner cover Inner Cover Stamp Cartridge 2 Remove the old stamp cartridge...

Page 37: ...ezers Make sure that the stamp cartridge is not protruding from the surface Insert the stamp cartridge properly or paper jams may occur 4 Gently close the inner cover and then close the feeder cover W...

Page 38: ...the staple cartridge must be replaced a screen prompting you to replace the staple cartridge appears on the touch panel display Follow the procedure described below to replace the staple cartridge Use...

Page 39: ...ple case PUSH PUSH 4 Insert the new staple cartridge Press the spring loaded case down until it clicks into place PUSH PUSH Use only staple cartridges intended for use with this machine Do not remove...

Page 40: ...u pull the seal straight out 6 Gently push the staple case into the finisher until it is securely in place 7 Close the front cover of the finisher When closing the front cover of the finisher be caref...

Page 41: ...pler Unit When the Staple Finisher C1 or Booklet Finisher C1 is almost out of staples and the staple cartridge in the stapler unit must be replaced a screen prompting you to replace the staple cartrid...

Page 42: ...USH Press the spring loaded case down until it clicks into place Use only staple cartridges intended for use with this machine Do not remove the seal that holds the staples together before you place t...

Page 43: ...until it is securely in place 7 Close the front cover of the finisher Booklet Finisher C1 Staple Finisher C1 When closing the front cover of the finisher be careful not to get your fingers caught as...

Page 44: ...only staple cartridges intended for use with this machine If necessary remove all of the output paper in the Booklet Tray before replacing the staple cartridge in the saddle stitcher unit This procedu...

Page 45: ...empty staple cartridge holding it by its left and right sides 5 Insert the new staple cartridge Push the staple cartridge in until it clicks into place Only one staple cartridge can be inserted at a...

Page 46: ...ck into its original position 8 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury When...

Page 47: ...full a screen prompting you to remove the punch waste appears on the touch panel display Follow the procedure described below to remove the punch waste This procedure is necessary only if the External...

Page 48: ...punch waste tray to its original position If the punch waste tray is not securely in place you cannot make prints in the Hole Punch mode 5 Close the front cover of the punch waste tray When closing th...

Page 49: ...to do so appears You can replace a toner cartridge while the machine is printing The color of the toner to be replaced is displayed on the touch panel display If multiple toner cartridges must be repl...

Page 50: ...er holding both sides 3 Select the color of the toner you want to replace from the display on the control panel press Remove Toner Cartridges If the toner with content remaining is selected the messag...

Page 51: ...ly open because of reasons such as closing of the toner replacement cover an error message is displayed Repeat the procedure from step 1 Do not burn or throw used toner cartridges into open flames as...

Page 52: ...ouch the tip of the toner cartridge or subject it to shock by hitting it Doing so may cause the toner cartridge to leak 7 Push the new toner cartridge in as far as possible Black Toner Cartridge Cyan...

Page 53: ...e is not inserted you cannot close the internal cover When closing the internal cover be careful not to get your fingers caught as this may result in personal injury 9 Close the toner replacement cove...

Page 54: ...thorized Canon dealer will dispose of the used waste toner container Used toner cannot be reused Do not mix new and used toner together Use only waste toner containers intended for use with this machi...

Page 55: ...ful not to tilt it as the toner may spill and get onto your hands or clothing If toner gets onto your hands or clothing wash them immediately with cold water Washing them with warm water will set the...

Page 56: ...ing the Waste Toner Container 1 44 1 Routine Maintenance 6 Close the front cover of the main unit When closing the front cover be careful not to get your fingers caught as this may result in personal...

Page 57: ...r plug s metal pins and the power outlet with a dry cloth to ensure that all dust and grime is removed If the power cord is connected for a long period of time in a damp dusty or smoky location dust c...

Page 58: ...nal or break the machine If the document feed scanning area is dirty documents may not be scanned clearly and the size of the document may not be detected correctly Duplex Color Image Reader Unit B1 T...

Page 59: ...he feeder and open the document scan cover Open the document scan cover carefully as not to scratch the platen glass 4 Open the inside cover 5 Clean the feed scanning area with a cloth dampened in wat...

Page 60: ...Close the feeder When closing the feeder be careful not to get your fingers caught as this may result in personal injury Be aware that the light emitted from the platen glass may be very bright when c...

Page 61: ...ocedure is necessary only if the Feeder Color Image Reader Unit B1 is attached 1 Pull the lever and open the feeder cover 2 Clean the rollers a total of three places inside the feeder cover with a clo...

Page 62: ...dampened with water Then wipe the area with a soft dry cloth 5 Clean the transparent plastic part of the inner cover with a cloth dampened with water Then wipe the area with a soft dry cloth 6 Close t...

Page 63: ...the feeder cover When closing the feeder cover be careful not to get your fingers caught as this may result in personal injury 8 Lift the feeder 9 Clean the feeder scanning area with a cloth dampened...

Page 64: ...ound the resin roller with a cloth dampened with water Then wipe the area with a soft dry cloth 11 Close the feeder When closing the feeder be careful not to get your fingers caught as this may result...

Page 65: ...feeder press Start Make sure that you fan the sheets of paper well Use normal LTR paper When cleaning is complete try scanning again To cancel feeder cleaning while it is in progress press Cancel Cle...

Page 66: ...s is dirty print defects may occur on the print output Follow the procedure described below to clean the dust proof glass 1 Open the front cover holding both sides 2 Remove the dust proof glass cleane...

Page 67: ...ng locations Check these marks when cleaning the dust proof glass 4 When you have finished cleaning the dust proof glass gently push the dust proof glass cleaner back onto the rear side of the front c...

Page 68: ...ies recommended for this machine tracing paper labels and other types of paper stock are available For more information contact your local authorized Canon dealer Do not store paper in places exposed...

Page 69: ...ng inside the cartridges to ignite resulting in burns or a fire Do not store toner cartridges in places exposed to open flames as this may cause the toner to ignite resulting in burns or a fire Keep t...

Page 70: ...mp cartridge Genuine Supplies Canon has developed and manufactured Toner Parts and Supplies specifically for use in this machine For optimal print quality and for optimal machine performance and produ...

Page 71: ...ple Finisher C1 Booklet Finisher C1 Optional 2 35 Inside the Buffer Pass Unit G1 of the Staple Finisher C1 Booklet Finisher C1 Optional 2 37 Inside the Front Cover of the Booklet Finisher C1 Optional...

Page 72: ...requency of paper jams There are torn pieces of paper left inside the machine Pulling jammed paper out of the machine by force may leave parts of the paper torn inside leading to frequent paper jams I...

Page 73: ...display This screen repeatedly appears on the touch panel display until the paper jam is entirely cleared Example of a Screen Indicating the Location of the Paper Jam You can check the location of th...

Page 74: ...gently to prevent the toner on the paper from scattering and getting into your eyes or mouth If the toner gets into your eyes or mouth wash them immediately with cold water and immediately consult a p...

Page 75: ...e paper jams may not actually have paper jams However always check all locations indicated on the touch panel display in the order that is given 2 If a paper jam occurs inside an optional unit see the...

Page 76: ...t Unit Inside the Main Unit If a paper jam occurs inside the paper output unit a screen prompting you to remove the jammed paper appears on the touch panel display Check the location of the paper jam...

Page 77: ...Clearing Paper Jams 2 7 2 Troubleshooting 2 Pull out the paper output unit 3 Remove any jammed paper inside the machine 4 Push the paper output unit back into its original position...

Page 78: ...ore information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may result in personal injury 6 Follow t...

Page 79: ...achine do not touch the fixing unit and its surroundings as doing so may result in burns or electrical shock 1 Grip the handle and open the lower right and upper right covers of the machine If the Pap...

Page 80: ...r and then close the lower right cover until it clicks into place in the closed position If the Paper Deck Unit B1 was moved away from the main unit reconnect it to the main unit For more information...

Page 81: ...hot during use When removing jammed paper or when inspecting the inside of the machine do not touch the fixing unit and its surroundings as doing so may result in burns or electrical shock 1 Grip the...

Page 82: ...connect it to the main unit For more information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may res...

Page 83: ...When removing jammed paper or when inspecting the inside of the machine do not touch the fixing unit and its surroundings as doing so may result in burns or electrical shock 1 Grip the handle and ope...

Page 84: ...ore information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may result in personal injury 4 Follow t...

Page 85: ...to remove the jammed paper 1 Remove all of the paper that is not jammed from the multi purpose tray 2 Remove any jammed paper 3 Grip the handle and open the lower right and upper right covers of the m...

Page 86: ...he Paper Deck Unit B1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Products When closing the upper and lower right covers of the main unit...

Page 87: ...procedure that appears on the touch panel display to remove the jammed paper When removing jammed paper take care not to cut your hands on the edges of the paper 1 Open the paper drawer s upper right...

Page 88: ...rawer until it stops 5 Remove any jammed paper 6 Gently push Paper Drawer 1 back into the machine until it clicks into place in the closed position When returning the paper drawer to its original posi...

Page 89: ...am is entirely cleared For more information see Screens Indicating the Locations of Paper Jams on p 2 3 Paper Drawer 2 If a paper jam occurs inside Paper Drawer 2 a screen prompting you to remove the...

Page 90: ...aring Paper Jams 2 20 2 Troubleshooting 2 Remove any jammed paper 3 Press and release the button on Paper Drawer 2 4 Grip the handle and pull out the paper drawer until it stops 5 Remove any jammed pa...

Page 91: ...per Deck Unit B1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Products When closing the paper drawer s upper right cover be careful not to...

Page 92: ...aces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care not to cut your hands on the edges of the...

Page 93: ...aper Jams 2 23 2 Troubleshooting 3 Press and release the button on the paper drawer indicated on the touch panel display 4 Grip the handle and pull out the paper drawer until it stops 5 Remove any jam...

Page 94: ...aper Deck Unit B1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Products When closing the lower right cover of the cassette feeding unit be...

Page 95: ...es When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or ele...

Page 96: ...ngers caught as this may result in personal injury 4 Press the open button to open the paper deck unit The inside lifter descends automatically If the machine is in the Sleep mode the touch panel is n...

Page 97: ...ting you to remove the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel di...

Page 98: ...Image Reader Unit B1 3 Remove any jammed originals If there is difficulty in removing jammed paper do not try to remove it forcibly and proceed to step 4 Color Image Reader Unit B1 Duplex Color Image...

Page 99: ...ve any jammed originals Color Image Reader Unit B1 Duplex Color Image Reader Unit B1 6 Close the inner cover Color Image Reader Unit B1 Duplex Color Image Reader Unit B1 When closing the inner cover b...

Page 100: ...mage Reader Unit B1 Duplex Color Image Reader Unit B1 When closing the feeder cover be careful not to get your fingers caught as this may result in personal injury 8 Lift the feeder and remove any jam...

Page 101: ...voltages When removing jammed paper or when inspecting the inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns...

Page 102: ...Unit B1 is attached to the main unit move the paper deck away from the main unit before proceeding with this procedure For more information see e Manual Optional Products If the Copy Tray J1 is attach...

Page 103: ...l down the inner guide and remove any jammed paper 5 Remove any jammed paper protruding from the output tray If a paper jam occurs when you are printing in the Staple mode do not remove the output she...

Page 104: ...position If the Paper Deck Unit B1 was moved away from the main unit reconnect it to the main unit For more information see e Manual Optional Products When closing the upper and lower right covers of...

Page 105: ...e the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with you...

Page 106: ...le Finisher C1 When closing the top cover of the finisher be careful not to get your fingers caught as this may result in personal injury 4 Follow the instructions on the touch panel display The scree...

Page 107: ...ake care not to cut your hands on the edges of the paper When removing paper which has become jammed inside the machine take care not to cut your hands or injure yourself on the inside of the machine...

Page 108: ...inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care no...

Page 109: ...not to get your fingers caught as this may result in personal injury 3 Tilt the lower delivery guide to the right and remove any jammed paper Turn the lever on the lower delivery guide to the right un...

Page 110: ...inside of the machine do not allow necklaces bracelets or other metal objects to touch the inside of the machine as this may result in burns or electrical shock When removing jammed paper take care n...

Page 111: ...knob on the left turn it in the direction of the arrow clockwise 4 Remove any jammed paper protruding from the output part 5 Tilt the lower delivery guide to the right and remove any jammed paper Tur...

Page 112: ...jury 7 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury 8 Follow the instructions on t...

Page 113: ...emove the jammed paper appears on the touch panel display Check the location of the paper jam and follow the procedure described below and the procedure that appears on the touch panel display to remo...

Page 114: ...ver of the finisher and remove any jammed paper Booklet Finisher C1 Staple Finisher C1 6 Close the top cover of the finisher Booklet Finisher C1 Staple Finisher C1 When closing the top cover of the fi...

Page 115: ...ver of the punch waste tray When closing the front cover of the punch waste tray be careful not to get your fingers caught as this may result in personal injury 9 Follow the instructions on the touch...

Page 116: ...r contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or...

Page 117: ...in unit For more information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may result in personal inju...

Page 118: ...you cannot remove the paper contact your local authorized Canon dealer When removing paper which has become jammed inside the machine take care not to allow the toner on the jammed paper to come into...

Page 119: ...ore information see e Manual Optional Products When closing the upper and lower right covers of the main unit be careful not to get your fingers caught as this may result in personal injury 4 Follow t...

Page 120: ...on the touch panel display Check the location of the staple jam and follow the procedure described below and the procedure that appears on the touch panel display to remove any jammed staples Make su...

Page 121: ...earing Staple Jams 2 51 2 Troubleshooting 4 Push down the tab on the staple case 5 Remove all of the staples that slide from the staple case 6 Return the tab on the staple case to its original positio...

Page 122: ...8 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may result in personal injury If there are no staples ready for...

Page 123: ...isplay Check the location of the staple jam and follow the procedure described below and the procedure that appears on the touch panel display to remove any jammed staples Make sure to close all cover...

Page 124: ...2 Troubleshooting 4 Remove all of the staples that slide from the staple case 5 Return the tab on the staple case to its original position 6 Gently push the staple case back into the stapler unit unti...

Page 125: ...Stitcher Unit Optional If a staple jam occurs inside the saddle stitcher unit of the Booklet Finisher C1 a screen prompting you to remove the jammed staples appears on the touch panel display Check th...

Page 126: ...d pull it out of the finisher until it stops Saddle Stitcher Unit 3 Pull the stapler unit of the saddle stitcher unit towards you and then push it up Stapler Unit of the Saddle Stitcher Unit 4 Pull ou...

Page 127: ...2 Troubleshooting 5 On the staple case push down Part A to unlock and then push up Part B A B 6 Remove any jammed staples and return Part B to its original position B 7 Push the staple cartridge in u...

Page 128: ...sh the saddle stitcher unit back into its original position 10 Close the front cover of the finisher When closing the front cover of the finisher be careful not to get your fingers caught as this may...

Page 129: ...ke some action while browsing the network The following is a list of self diagnostic error messages along with their possible causes and remedies Load paper Cause 1 The machine has run out of paper No...

Page 130: ...d and the type of original is set to Text Cause Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle Remedy Reduce the Sharpness...

Page 131: ...ssible because toner of the displayed color has run out Remedy Replace the displayed color s toner cartridge See Replacing the Toner Cartridge on p 1 37 Replace toner cartridge Black printing is possi...

Page 132: ...e the new original Remove the original from the feeder Cause The machine cannot scan your original using the feeder An original is placed in the feeder and on the platen glass Remedy Remove the origin...

Page 133: ...displayed You can check the error code on the Details screen when you press Log on the Status Monitor Cancel screen See e Manual Status Monitor Cancel If a send receive or fax job does not complete s...

Page 134: ...was turned OFF while a job was being processed Remedy Check to see if the main power switch is turned ON Try processing the job again if necessary See e Manual Before You Start Using This Machine 403...

Page 135: ...he full path is 256 Change or shorten the file name to be written Remedy 2 Change the folder to which the data is saved 408 Cause 1 The job was failed because the medium was pulled out while the read...

Page 136: ...d the Fax I Fax Inbox See e Manual Fax I Fax Inbox and Access Stored Files 749 Cause You could not execute the job because a service call message is being displayed Remedy Turn the main power OFF wait...

Page 137: ...See e Manual Fax I Fax Inbox and Access Stored Files Cause 2 The machine s memory is full Remedy Erase unnecessary documents and documents with errors from memory to increase the amount of available...

Page 138: ...o Off and try sending the print data again See e Manual Network Cause 4 The maximum number of receivable data exceeds the receive limit Remedy Try printing the documents again after all current jobs a...

Page 139: ...print data sent from an external application Remedy Check the settings of the data sent to the machine make sure they are compatible with the machine and try sending the data again 859 Cause 1 A compr...

Page 140: ...n the tab paper is specified as the paper type and the Inner Finisher A1 is attached Remedy You cannot output tab paper when the Inner Finisher A1 is attached but the Copy Tray J1 is not attached If n...

Page 141: ...py function can store up to 6 100 pages of scanned images 100 6 000 6 100 pages approximate figures However the number of pages that the machine s memory can store may differ depending on the amount o...

Page 142: ...ervice representative is displayed to indicate that the Scan function is unavailable functions that do not use the Scan function such as Access Stored Files can be used Contacting Your Local Authorize...

Page 143: ...to I side When operating the main power switch open the main power switch cover 3 If the machine still does not operate normally follow the procedure below and then contact your local authorized Cano...

Page 144: ...ng to print that job is erased If you set Limited Functions Mode to On from the Service Call Message screen Limited Functions Mode in Management Settings from the Settings Registration screen is also...

Page 145: ...oth turned ON always check that the breaker is not in the OFF position If the breaker is in the OFF position contact your local authorized Canon dealer without turning the breaker back ON ON OFF I sid...

Page 146: ...2 76 2 Troubleshooting Printer Fax Driver Troubleshooting See the Troubleshooting in the driver help to resolve problems when using the printer driver or fax driver for Windows In this section screen...

Page 147: ...3 1 15 3 3 Appendix This section includes the index Index 3 2...

Page 148: ...t messages 2 63 Self diagnostic display 2 59 External 2 3 Hole Puncher B1 Clearing paper jams 2 43 Removing punch waste 1 35 F Feeder Clearing paper jams 2 27 Fixing Unit Clearing paper jams 2 9 Front...

Page 149: ...ning 1 45 S Saddle Stitcher Unit 1 32 2 55 Service call message 2 72 Stack bypass Clearing paper jams 2 15 Stamp Cartridge 1 58 Replacing the Stamp Cartridge 1 21 1 24 Staple Finisher C1 Clearing pape...

Page 150: ...Index 3 4 3 Appendix...

Page 151: ......

Page 152: ...erlands See http www canon europe com for details on your regional dealer CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive Nort...

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