Canon IMAGERUNNER ADVANCE C5051, User Manual, Page: 133 / 152

List of Error Messages
2-63
2
Troubleshooting
Cleaning the drum... Please wait a moment...
Cause The machine is in the process of cleaning the drum.
Remedy Wait for the machine to finish cleaning the drum. When cleaning is complete, printing automatically resumes.
This number has not been registered. Enter the number again.
Cause The Department ID and password you entered are not registered.
Remedy Contact the system manager of your Department for the correct Department ID and password.
List of Error Codes without Messages
If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to
the error code displayed. You can check the error code on the Details screen when you press [Log] on the Status Monitor/Cancel
screen. (See e-Manual > Status Monitor/Cancel.)
If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report
and Send Report. However, if a send job is canceled, “STOP” is printed in the Results column on the Send report. (See e-Manual >
Settings/Registration.)
Perform the necessary procedures according to the error code.
# 001
Cause 1 Different sized originals were scanned without setting the Different Size Originals mode.
Remedy Set the Different Size Originals mode, and then try scanning again.
Cause 2 Different sized originals were scanned in the 2-Sided Original without setting the Different Size Originals mode.
Remedy Set the Different Size Originals mode, and then try scanning again.