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Technology■>■Embedded■RDS■>■Product■Overview■>■Major■Functions
Technology■>■Embedded■RDS■>■Product■Overview■>■Major■Functions
Embedded■RDS
Product■Overview
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Overview
Embedded■RDS■(hereafter,■referred■to■as■E-RDS,■which■stands■for■EMBEDDED-RDS)■
is■a■network■module■embedded■with■a■customer’s■device■and■enables■e-Maintenance/■
imageWARE■Remote■(Remote■Diagnosis■System),■which■can■collect■and■transmit■status■
changes,■counter■values,■error■logs,■and■consumable■information■such■as■the■toner■low/■out■
of■the■device■to■a■remote■maintenance■server■called■UGW■(Universal■Gateway■Server)■via■
Internet.
The■following■device■information/■status■can■be■monitored.
•■ Service■mode■counter■(Billing■counts)
•■ Global■click■counter
•■ Parts■counter
•■ Mode■counter
•■ Firmware■info
•■ Environment■log
•■ Service■call■error■log
•■ Jam■log
•■ Alarm■log
•■ Status■changes■(Toner■low/■out,■etc.)
Since■high■confidentiality■is■required■for■the■information■shown■above,■it■performs■
communication■between■a■device■and■the■UGW■using■HTTPS/■SOAP■protocol.
Internet
UGW
Proxy Server
Intranet
Firewall
Communication with UGW using HTTPS / SOAP
DNS Server
The e-Maintenance/ imageWARE Remote system using E-RDS
Device
F-2-294
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Features■and■benefits
E-RDS■embedded■with■a■network■module■in■advance■can■realize■a■front-end■processing■
of■e-Maintenance/■imageWARE■Remote■system■without■attaching■any■extra■hardware■
equipment.
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Major■Functions
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Service■Call■Button
If■a■user■touches■Service■call■button■when■corrupt■image,■paper■jam,■or/■and■other■problems■
has■occurred,■E-RDS■generates■an■alarm■and■notifies■it■to■UGW.■
Moreover,■E-RDS■also■notifies■cancellation■and■the■completion■of■the■request
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Service■Browser
Service■browser■is■a■web■browsing■functionality■only■for■service■persons■in■charge,■and■is■
used■for■referring■to■the■FAQ■contents■which■is■connected■to■UGW.
To■grasp■a■device■of■which■service■browser■has■been■enabled,■E-RDS■sends■browser■
information■to■UGW■in■the■following■cases.
•■ When■the■service■browser■is■enabled■in■the■condition■where■it■had■been■disabled■(OFF)
•■ When■a■license■for■Web■Browser■option■is■entered/■transferred
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Service■mode■menu■Transmission
E-RDS■sends■the■target■service■mode■menu■data■to■UGW■in■the■following■cases:
•■ When■a■specific■alarm■and■service■call■error■are■detected■
•■ When■the■setting■is■changed■in■service■mode
The■following■shows■the■transmission■timing■and■the■target■data■for■transmission■in■service■
mode■menu:
Transmission■timing
Transmitting■data
Error■retry
When■the■following■alarm■is■detected.
Alarm■codes■for■transmission:
0x060002,■■■■■■■■■■■■■■■■■■■■■//■Fixing
0x060004■-■0x069999,■■//■Fixing
0x090005■-■0x099999,■■//■Dram
0x100006■-■0x109999,■■//■Development
0x300001■-■0x309999■■■//■High■voltage
COPIER
Display
ANALOG
No
HV-STS
CCD
DPOT
DENS
FIXING
SENSOR
MISC
HT-C
HV-TR
P-PASCAL